Instruction/ maintenance manual of the product 512424-001 HP (Hewlett-Packard)
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HP P a v ilion dv3 Entertainment PC Maintenance and Se rvi ce Gui de Doc ument P ar t Number : 5 1 2 4 2 4-00 1 Apr il 2009 This guide is a troubleshooting reference used for ma intaining and servicing the computer .
© Copyright 2009 He wlett-Packard Dev elopment Company , L.P . Bluetooth is a trademark owned b y its proprietor and used by Hewlett-P ackard Company under license. Intel, Core, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and ot her countries.
Safety warning notice Å WA R N I N G : T o r educe the possibility of heat-r elated injuri es or of ov erheatin g the computer , do no t place the computer dir ectly on you r l ap or o bst ru ct t h e c om pu te r a ir ven ts. Us e t he c omp ut er on ly on a h ard, fl at s ur fa ce.
Maintenance and Se r v ice Guide iv Cont ents 1 Product description 2 External component identification Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
v Maintenance and Serv ice Gui de Switch cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25 Speaker assembly . . . . . . . . . . . . . . . . . . . . . . .
Maintenance and Se r v ice Guide vi 8 Backup and recovery Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 Creating recovery discs . . .
Maintenance and Se r v ice Guide 1–1 1 Pr oduc t desc ription Category Description Discrete graphics subsystem memory UMA graphics subsystem memory Product Name HP P avilion d v3 Enter tainment PC 99 Processor s Intel® Core™2 Duo processor s : ■ T9900 3.
1–2 Maintenance and Serv ice Guide Produc t descr i ptio n Graphics nVidia GeF orce G 105M with 512 MB of dedicated video memor y 9 Mobile Intel GMA 4500 MHD universal memory architecture (UMA, inte.
Pr oduct des cr iption Maintenance and Se r v ice Guide 1–3 Hard drives Suppor ts 9.50-mm, 6.35-cm (2.50-inch) hard drives Suppor ts HP ProtectSmar t Hard Drive Protection Customer-accessible Serial.
1–4 Maintenance and Serv ice Guide Produc t descr i ptio n Wireless Integrated WLAN options b y way of wireless module 2 wireless antennas built into displa y assembly Suppor ts no-WLAN option Suppor t f o r the f ollowing WLAN formats: ■ Broadcom 4322A GN 802.
Pr oduct des cr iption Maintenance and Se r v ice Guide 1–5 Po r t s Audio-in (mono microphone) A udio-out (stereo headphone) Consumer infrared eSA T A HDMI v . 1.3b supporting 1080p with HDCP key HP Smar t Adapter power Multi-pin A C power RJ-45 (Ethernet, includes link and activity lights) USB v .
1–6 Maintenance and Serv ice Guide Produc t descr i ptio n Security Security cable slot Fingerpr int reader with Digital P ersona software support 99 Operating system Preinstalled: Windows Vista® B.
Maintenance and Se r v ice Guide 2–1 2 External component identification T op compon ents Displa y components Item Component Description (1) Internal display s witch T ur ns off the displa y and initiates Sleep if the display is closed while the po wer is on.
2–2 Maintenance and Serv ice Guide External co mponent identif ication Buttons and fingerprint r eader (selec t models only) Item Component Description (1) Po w e r b u t t o n * ■ When the computer is off, press th e button to turn on the computer .
External component identification Maintenance and Se r v ice Guide 2–3 Keys Item Component Description (1) esc ke y Display s system inf or mation when pressed in combination with the fn key . (2) fn k ey Ex ecutes frequently used system func tions when pressed in combination with a function ke y or the esc key .
2–4 Maintenance and Serv ice Guide External co mponent identif ication Lig h ts Item Component Description (1) Caps lock light On: Caps lock is on. (2) P ower lights (2)* ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation.
External component identification Maintenance and Se r v ice Guide 2–5 Po i n t i n g d e v i c e s Item Component Description (1) T ouchPad light ■ White: T ouchP ad is enabled. ■ Amber : T ouchPad is disab led. (2) T ouchPad* Mov es the pointer and select s or activates items on the screen.
2–6 Maintenance and Serv ice Guide External co mponent identif ication Fr ont components Item Component Description (1) Po w e r l i g h t ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation.
External component identification Maintenance and Se r v ice Guide 2–7 Right-side components Item Component Description (1) ExpressCard slot Suppor ts an op tional ExpressCard/34 module.
2–8 Maintenance and Serv ice Guide External co mponent identif ication Left-side components Item Component Description (1) P ower connector Connects an AC adapter . (2) A C adapter light ■ On: The computer is conn ected to e xter nal power . ■ Off: The computer is not connected to e xternal power .
External component identification Maintenance and Se r v ice Guide 2–9 Bottom components Item Component Description (1) Batter y release latch Releases th e batter y from the battery bay .
Maintenance and Se r v ice Guide 3–1 3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provid e the computer serial number and model number located on the bottom of the computer . Item Component Description 1 Product name This is the product name affix ed to the front of your computer .
3–2 Maintenance and Serv ice Guide Illustr ated parts catalog Computer major components.
Illustr ated parts catalog Maintenance and Se r v ice Guide 3–3 Item Description Spare P art Number (1) Display assemb lies (include 2 WLAN antenna transceiv ers and cabl es, 2 WW AN antenna transceiv ers and cables, webcam, microphone, nameplate , and logo): AntiGlare display assemb lies: ■ 13.
3–4 Maintenance and Serv ice Guide Illustr ated parts catalog Ke yboards (Continued): Ke yboards without bac klight with molded finish fo r use only with computer models with blac k trim: ■ F or u.
Illustr ated parts catalog Maintenance and Se r v ice Guide 3–5 Ke yboards (Continued): Ke yboards without bac klight with molded finish fo r use only with computer models with white trim: ■ F or .
3–6 Maintenance and Serv ice Guide Illustr ated parts catalog Ke yboards (Continued): Ke yboards without bac klight with painted finish fo r use only with computer models with white trim: ■ F or u.
Illustr ated parts catalog Maintenance and Se r v ice Guide 3–7 Plastics Kit , includes: 531808-001 (6a) ExpressCard slot bezel (6b) Wireless module compar tment cov er (6c) Hard drive co ver ✎ See “Plastics Kit” on page 12 for more Plastics Kit spare part information.
3–8 Maintenance and Serv ice Guide Illustr ated parts catalog (16) Fan/heat sink assemb ly (includes replacement thermal material): ■ F or use only with computer models eq uipped with graphics sub.
Illustr ated parts catalog Maintenance and Se r v ice Guide 3–9 802.11a/b/g WLAN modules (Continued): ■ Intel WiFi Link 5100 802.11a/b/g/n WLAN mo dule f or use in all countries and regions e xcept P akistan, Russia, and the Ukraine 480985-001 ■ Broadcom 4312G 802.
3–1 0 Maintenance and Servi ce Guide Illustr ated parts catalog AntiGlare displa y assembly subcomponents Item Description Spare part number (1a) Display enc losure: Fo r use only with computer mode.
Illustr ated parts catalog Maintenance and Se r v ice Guide 3–1 1 BrightV iew displa y assembly subcomponents Item Description Spare part number (1) Display bezel Fo r use only with computer models equipped with a 13.4-inch displa y assembly 531794-001 Fo r use only with computer models equipped with a 13.
3–1 2 Maintenance and Serv ice Guide Illustr ated parts catalog P lastic s Kit Item Description Spare part number Plastics Kit: 531808-001 (1) ExpressCard slot bezel (2) Hard drive cov er (includes .
Illustr ated parts catalog Maintenance and Se r v ice Guide 3–1 3 Mass storage d e vices Item Description Spare part number (1) Hard drives (include hard drive conn ector and hard driv e bracket) .
3–1 4 Maintenance and S ervi ce Guide Illustr ated parts catalog Miscellan eous parts Description Spare part number AC a d a p t e rs 90-W PFC HP Smar t Adapter 463955-001 65-W PFC HP Smar t Adapter.
Illustr ated parts catalog Maintenance and Se r v ice Guide 3–1 5 Sequential part number listing Spare part number Description 463955-001 90-W PFC HP Smar t Adapter 463958-001 65-W PFC HP Smar t Adapter 480985-001 Intel WiFi Link 5100 80 2.
3–1 6 Maintenance and Serv ice Guide Illustr ated parts catalog 504593-002 Broadcom 4312G 802.11a/ b/g WLAN module for use in Afghani stan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Ar.
Illustr ated parts catalog Maintenance and Se r v ice Guide 3–1 7 507960-001 Intel Core P8700 2.53-GHz processor (3-M B L2 cache, 1066-MHz FSB , includes replacement thermal mater ial) 507963-001 Intel Core P8600 2.40-GHz processor (3-M B L2 cache, 1066-MHz FSB , includes replacement thermal mater ial) 507965-001 Intel Core P7450 2.
3–1 8 Maintenance and Servi ce Guide Illustr ated parts catalog 530643-BG1 K eyboard without backlight wi th molded finish f or use only with computer models with black trim in Switzerland (includes.
Illustr ated parts catalog Maintenance and Se r v ice Guide 3–1 9 530645-291 K eyboard without backlight wi th painted finish f or use only with co mputer models with white trim in Japan (includes k.
3–20 Maintenance and Serv ice Guide Illustr ated parts catalog 530646-B31 K eyboard with backlight and painted finish f o r use only with computer models with blac k tr im in Europe, the Middle East.
Illustr ated parts catalog Maintenance and Se r v ice Guide 3–2 1 531786-001 13.3-inch BrightView displa y assembly for us e only computer models wi th b lack trim (includes 2 WLAN antenna transceiv ers and cables, 2 WW AN antenna transceiv ers and cables, webcam, microphone, nameplate , and logo) 531787-001 13.
3–2 2 Maintenance and Servi ce Guide Illustr ated parts catalog 531822-001 T op cover with fingerpr int reader board molded finish f or use only with computer models with white trim (includes T ouch.
Illustr ated parts catalog Maintenance and Se r v ice Guide 3–2 3 539044-031 K eyboard without backlight wi th molded finish f or use only with computer models with white tr im in the United Kingdom.
3–2 4 Maintenance and Serv ice Guide Illustr ated parts catalog 572929-001 Intel P entium T4300 2.10-GHz processor (1 -MB L2 cache, 800-MHz FS B , includes replacement thermal mater ial) 573076-001 Intel Core P7550 2.
Maintenance and Se r v ice Guide 4–1 4 Remo v al and replacement procedur es Preliminary r eplacement requir ements To o l s r e q u i r e d Y ou will need the following tools to complete the remo v.
4–2 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Dri ve handling Ä CAUT ION: Dri ves ar e fr agile components that mus t be hand led w ith care .
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–3 The follo wing table sho ws how humidity af fects the electrost atic v oltage levels generated b y different acti vities. Ä CAUT ION: A produc t can be degraded b y as little as 7 00 V .
4–4 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounde d system.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–5 Component replacement pr ocedures This chapter provides remo val and replacement procedures. There are as many as 67 scre ws, in 10 di fferent sizes, that must be remo ved, replaced, or loosened when servicing the computer .
4–6 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Computer feet The computer feet are adhesi ve-backed rubber pads. The f eet are included in the Rubber Kit, spare part number 534989-001. There are 6 rubber feet that attach to th e base enclosure in the locations illustrated belo w .
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–7 Remov e the battery: 1. T urn the computer upside down on a flat surf ace, with the battery bay toward you. 2. Slide the battery release latch 1 to release the battery . 3. Lift the front edge of the battery pack 2 until it rests at an angle.
4–8 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Har d dr i ve ✎ The hard dri ve spare part kit includes a ha rd dri ve connector and hard dri ve bracket. Before removing the hard dri ve, follo w these steps: 1. Shut do wn the computer .
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–9 5. Grasp the Mylar tab 1 on the hard dri ve and slide the hard dri ve 2 to the right. 6. Remov e the hard drive 3 from the hard dri ve bay . 7. If it is necessary to replace the hard dri ve brack et, follo w these steps: a.
4–1 0 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Memor y module Before removing the memory module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–1 1 WLAN modul e Ä CAUT ION: The WLAN module and the WW AN module ar e not inter changeable . Description Spare part number Broadcom 4322A GN 802.11a/b/g/n WLAN module for use in Canada, the Ca yman Islands, Guam, Puer to Rico , the Un ited States, and the U .
4–1 2 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Before removing the WLAN module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–1 3 Remov e the WLAN module: Ä CAUT ION: T o p reve n t a n u n re s p on s iv e s yst e m, re p l a c e t h e wi re l es s .
4–1 4 Maintenance and S ervi ce Guide Remo val and r eplacement pr ocedures 3. Remov e the Phillips PM2.5×3.0 screw 1 that secures the WLAN module bracket to the computer . 4. Remov e the WLAN module bracket 2 . (The edge of the module opposite the slot rises away from the computer .
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–1 5 WW AN module Ä CAUT ION: The WLAN module and the WW AN module ar e not inter changeable . Before removing the WW AN module, follo w these steps: 1. Shut do wn the computer .
4–1 6 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures SIM slot board Before removing the SIM slot board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–1 7 4. Remov e the Phillips PM2.5×3.0 screw 1 that secures the SIM slot board to the computer . 5. Lift the SIM slot board 2 as far as the SIM slot board cable allo ws. 6. Disconnect the SIM slot board cable 3 from the system board.
4–1 8 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures RT C ba t te r y Before removing the R TC battery , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–1 9 Optical dri ve ✎ The optical dri ve spare part kit includes an optical dri ve bezel and bracket. Before removing the optical dri ve, follo w these steps: 1. Shut do wn the computer .
4–20 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures 5. If it is necessary to replace the optical dri ve brack et, follo w these steps: a. Position the optical dri ve with the rear to ward you. b . Remo ve the two Phillips PM2.0×3.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–2 1 Keyb o a r d F or use in countr y or region: Spare part number For use in country or region: Spare part number K eyboard .
4–2 2 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures K eyboards without bac klight in blue color and molded finish: ■ F or use in F rench Canada 538665-121 ■ F or use in T .
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–2 3 Before removing the k eyboard, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
4–2 4 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures 2. T urn the computer display-side up with the front tow ard you. 3. Open the computer as far as possible. 4. Lift the rear edge of the ke yboard 1 until it rests at an angle.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–2 5 Swi t c h c ove r ✎ The switch cov er spare part kit incl udes the power b utton board and cable. Before removing the switch co ver , follow these steps: 1. Shut do wn the computer .
4–2 6 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures 2. T urn the computer display-side up with the front tow ard you. 3. Open the computer as far as possible. 4. Disconnect the LED board cable 1 from the lo w insertion force (LIF ) connector on the system board.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–2 7 Speak er assembly Before removing the speak er assembly , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
4–2 8 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Displa y assembly ✎ The display assembly spare part kit includes 2 WLAN antenna transcei vers and cables, 2 WW AN antenna transcei vers and cables, webcam, microphone, nameplate, and logo.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–2 9 Remov e the display assembly: 1. Remov e the WLAN antenna cables 1 from the opening in the base enclosure. 2. Disconnect the display panel cable 2 from the system board. Ä CAUT ION: Support the display as sembly w hen remo ving the f ollow ing scr ew s.
4–30 Maintenance and S ervi ce Guide Remo val and r eplacement pr ocedures ✎ Steps 5 through 21 provide display assembly internal component remo val information for computer models equipped with AntiGlare display assemblies.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–3 1 10. If it is necessary to replace the webcam/ microphone module, release the two metal tabs 1 b uilt into the display panel shielding. 11. Lift the webcam/microphone module 2 as far from the display bezel as the webcam/microphone cable allo ws.
4–3 2 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures 17. Release the tabs 1 built into the display panel shielding. 18. Remov e the display panel cable 2 . The display panel cable is av ailable using spare part number 531782-001.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–3 3 ✎ Steps 22 through 38 provide display assembly internal component remo val information for computer models equipped with BrightV ie w display assemblies.
4–34 Mainte nance and Servi ce Guide Remo val and r eplacement pr ocedures 25. If it is necessary to replace the webcam/micr ophone module, lift the webcam/microphone module 1 as far from the display enclosure as the webcam/microphone module allo ws.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–3 5 30. If it is necessary to replace the display hi nges, remov e the six Phillips PM2.0×30 screws 1 that secure the hinges to the display panel. 31. Remov e the display hinges 2 .
4–3 6 Maintenance and Service Gui de Remo val and r eplacement pr ocedures 36. If it is necessary to replace the wireless an tenna transcei vers and cables, release the tabs 1 b uilt into the display enclosure shielding. 37. Release the wireless antenna transcei vers 2 from the display enclosure.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–3 7 To p c o v e r ✎ The top cov er spare part kit includes the T ouchP ad on/off board and cable, T ouchPad b utton board and cable, and T ouchPad board and cable. Before removing the top co ver , follow these steps: 1.
4–38 Maint enance and Serv ice Guide Remo val and r eplacement pr ocedures Remov e the top cover: 1. T urn the computer upside down with the front to ward you. 2. Remov e the following scre ws that secure the top cover to the base enclosure: 1 Four Phillips PM2.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–3 9 3. Disconnect the po wer connector cable 1 from the system board. 4. Disconnect the USB board cable 2 from the system board. 5. Remov e the power connector cable and USB board cable from the clips 3 b uilt into the top cover .
4–40 Maintenance and S ervi ce Guide Remo val and r eplacement pr ocedures 12. Remov e the three Phillips PM2.0×6.0 screws 1 and the two Phillips PM2.0×3.0 scre ws 2 that secure the top cov er to the base enclosure. 13. Lift the rear edge of the top cov er 1 until it rests at an angle.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–4 1 F ingerprint r ead er boar d Before removing the f ingerprint reader board, follow these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
4–4 2 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures LED board Before removing the LED board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–4 3 Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is av ailable using spare part number 531811-001.
4–44 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Audio boar d Before removing the audio board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–4 5 USB boar d Before removing the USB board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
4–46 Mainte nance and Servi ce Guide Remo val and r eplacement pr ocedures P ower connector and cable Before removing the po wer connector and cable, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–4 7 Sys t e m b o a r d ✎ The system board spare part kit includes replacement thermal material. Before removing the system board, follo w these steps: 1. Shut do wn the computer .
4–48 Maint enance and Serv ice Guide Remo val and r eplacement pr ocedures Remov e the system board: 1. Disconnect the follo wing cables from the system board: 1 LED board cable 2 Bluetooth module cable 3 Audio board cable 2. Remov e the two Phillips PM2.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–4 9 3. Use the optical dri ve connector 1 to lift the left side of the system board 2 until it rests at an angle. 4. Remov e the system board from the base enclosure by pulling it away at an angle 3 .
4–50 Maint enance and Serv ice Guide Remo val and r eplacement pr ocedures F an/heat sink assembly ✎ The fan/heat sink assembly spare part kit includes replacement thermal material. ✎ T o properly ventilate the computer , allow at least a 7.6-cm (3-inch) clearance on the left side of the computer .
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–5 1 Remov e the fan/heat sink assembly: 1. T urn the system board upside down with the front to ward you. ✎ Steps 2 and 3 apply to computer models equipped with gr aphics subsystems with discrete memory .
4–5 2 Maintenance and S ervi ce Guide Remo val and r eplacement pr ocedures ✎ The thermal material must be thoroughly cleaned from the surfaces of the f an/heat sink assembly and the system board each time the fan/heat sink assembly is remo ved: ■ Thermal paste is used on the processor 1 and the heat sink section 2 that services it.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–5 3 ✎ Steps 4 and 5 apply to computer models equipped with graphics subsystems with UMA memory . See steps 2 and 3 for instructions on removing the f an/heat sink assembly on computer models equipped with graphics subsystems with discrete memory .
4–54 Mainte nance and Servi ce Guide Remo val and r eplacement pr ocedures ✎ The thermal material must be thoroughly cleaned from the surfaces of the f an/heat sink assembly and the system board each time the fan/heat sink assembly is remo ved: ■ Thermal paste is used on the processor 1 and the heat sink section 2 that services it.
Remo val and r eplacement procedur es Maintenance and Se r v ice Guide 4–5 5 Processor ✎ The processor spare part kit includes replacement thermal material.
4–5 6 Maintenance and Service Gui de Remo val and r eplacement pr ocedures h. K eyboard (see “K eyboard” on page 21 ) i. Switch cov er(see “Switch cover” on page 25 ) j. Speaker assembly (see “Speak er assembly” on page 27 ) k. Display assembly (see “Display assembly” on page 28 ).
Maintenance and Se r v ice Guide 5–1 5 Setup Utility Starting th e Setup Utility The Setup Utility is a R OM-based information and customiz ation utility that can be used ev en when your W i ndo ws operating system is not working. ✎ The fingerprint reader (select models only) cannot be used to access the Setup Utility .
5–2 Maintenance and Serv ice Guide Setup Uti lity Nav igating and sel ecting in th e Setup Utility Because the Setup Utility is not W indows based, it doe s not support the T ouchPad. Navigation and selection are by k eystrok e. ■ T o choose a menu or a menu item, use the arrow k eys.
Setup Ut ility Maintenance and Se r v ice Guide 5–3 Exiting the Setup Utility Y ou can exit the Setup Utility with or without sa ving changes. ■ T o exit the Setup Utility and sa ve your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display .
5–4 Maintenance and Serv ice Guide Setup Uti lity S ystem Configur ation menu Diagnostics menu Select T o Do This Language Suppor t Change the Setup Utility language . Button Sound (select models only) Enable/disa ble the capacitativ e button tapping sound.
Maintenance and Se r v ice Guide 6–1 6 Specifications Computer specifications Metric U .S. Dimensions Length 22.2 cm 8.74 in Width 32.8 cm 12.9 in Height (front to rear) 3.2 to 3.5 cm 1.25 to 1.39 in W eight 2.2 kg 4.93 lbs Input power Operating v oltage 19.
6–2 Maintenance and Serv ice Guide Spe c i ficat ions 1 3 .4 -inch display specifications Metric U .S. Dimensions Height 18.0 cm 7.1 in Width 28.7 cm 11.3 in Diagonal 33.9 cm 13.4 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.
Spe c i ficat ions Maintenance and Se r v ice Guide 6–3 1 3 .3-inch displa y spec ifications Metric U.S. Dimensions Height 17.8 cm 7.0 in Width 28.4 cm 11.2 in Diagonal 33.6 cm 13.3 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.
6–4 Maintenance and Serv ice Guide Spe c i ficat ions Hard dr iv e spec ifications 500-GB* 320-GB* 250-GB* 160-GB* Dimensions Height 9.5 mm 9.5 mm 9.
Spe c i ficat ions Maintenance and Se r v ice Guide 6–5 Blu-ra y ROM D VD±R/R W SuperM ulti DL Dri ve specifications Applicable disc Read: Write: BD-ROM, BD-R OM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, D VD-R OM, D VD+R, D VD+R-DL, D VD+R W , D VD-R, D VD-R-DL, D VD-R W , D VD-RAM (V er .
6–6 Maintenance and Serv ice Guide Spe c i ficat ions D VD±R W and CD-RW SuperMulti Double -La yer Dri ve specifications Applicable disc Read: Write: CD-D A, CD+(E)G, CD-MIDI, CD-TEXT , CDROM, CD-R.
Spe c i ficat ions Maintenance and Se r v ice Guide 6–7 S y stem DMA specifications Hard ware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memor y access controller DMA5* Not applicable DMA6 Not assigned DMA7 Not assigned *ExpressCard controller ca n use DMA 1, 2, or 5.
6–8 Maintenance and Serv ice Guide Spe c i ficat ions S y stem memory map spec ifications S y stem interr upt specifications Size Memory address System function 640 KB 00000000-0009FFFF Base memor y.
Spe c i ficat ions Maintenance and Se r v ice Guide 6–9 S y stem I/O addres s spec ifications I/O address (hex) System function (shipping configuration) 000 - 01F DMA controller 020 - 021 Program in.
6–1 0 Maintenance and Servi ce Guide Spe c i ficat ions 0C0- 0DF Direct memo r y access controller 0F0- 0F0 Numeric data processor 0200-027F Motherboard resources 3B0-3BB Mobile Intel 4 series expre.
Maintenance and Se r v ice Guide 7–1 7 Scre w listing This section provides specif ication and reference inform ation for the screws used in the computer . The screws listed in this section are av ailable in the Scre w Kit, spare part number 496890-001.
7–2 Maintenance and Serv ice Guide Scr ew listi ng Phillips P M3. 0×4.0 scre w Where used: 4 scre ws that secure the hard driv e bracket to the hard dri ve Color Quantity Length Thread Head diameter Silver 4 4.
Scr ew li sting Maintenance and Se r v ice Guide 7–3 Phillips P M2. 0×4.0 scre w Where used: 2 scre ws that secure the top cov e r to th e base enclosure in the hard dri ve bay Color Quantity Length Thread Head diameter Black 4 4.
7–4 Maintenance and Serv ice Guide Scr ew listi ng Where used: 2 scre ws that secure the system board to the base enclosure.
Scr ew li sting Maintenance and Se r v ice Guide 7–5 Phillips P M2.5×3 .0 scre w Where used: One scre w that secures the WLAN module bracket to the computer Color Quantity Length Thread Head diameter Silver 2 3.
7–6 Maintenance and Serv ice Guide Scr ew listi ng Where used: One scre w that secures the SIM slot board to the computer.
Scr ew li sting Maintenance and Se r v ice Guide 7–7 Phillips P M2. 0×8.0 scre w Where used: 1 One scre w that secures the optical dri ve to the computer 2 Three scre ws that secure the ke yboard t.
7–8 Maintenance and Serv ice Guide Scr ew listi ng Phillips P M2. 0×3. 0 sc re w Where used: 2 scre ws that secure the WW AN module to the computer Color Quantity Length Thread Head diameter Black 27 3.
Scr ew li sting Maintenance and Se r v ice Guide 7–9 Where used: 2 scre ws that secure the optical driv e bracket to the optical driv e Where used: 5 scre ws that secure the switch cov e r to the co.
7–1 0 Maintenance and Servi ce Guide Scr ew listi ng Where used: 3 scre ws that secure the speaker assembly to the top cov er Where used: 4 scre ws that secure the hinges to the display panel on Ant.
Scr ew li sting Maintenance and Se r v ice Guide 7–1 1 Where used: 2 scre ws that secure top cov e r to the base enclosure Where used: 4 scre ws that secure the top cov er to the base enclosure.
7–1 2 Maintenance and Serv ice Guide Scr ew listi ng Where used: 2 scre ws that secure the fingerprint re ader board and brack e t to the top co ver Where used: 1 One scre w that secures the LED boa.
Scr ew li sting Maintenance and Se r v ice Guide 7–1 3 Phillips P M2.5×6 .0 s cre w Where used: 2 scre ws that secure the display assembly to the computer Color Quantity Length Thread Head diameter Silver 4 6.
7–1 4 Maintenance and S ervi ce Guide Scr ew listi ng Where used: 2 scre ws that secure the display enclosure to th e display assembly on AntiGlare display assemblies.
Scr ew li sting Maintenance and Se r v ice Guide 7–1 5 Phillips P M2.5×4. 0 sc r e w Where used: 6 scre ws that secure the display hinges to the display assembly on AntiGlare display assemblies Color Quantity Length Thread Head diameter Silver 6 4.
7–1 6 Maintenance and Serv ice Guide Scr ew listi ng Phillips P M2. 0×6. 0 sc re w Where used: 3 scre ws that secure the top cov er to the base enclosure Color Quantity Length Thread Head diameter Silver 3 6.
Scr ew li sting Maintenance and Se r v ice Guide 7–1 7 Phillips P M2. 0×7 . 0 capti ve sc r ew Where used: 4 capti ve scre ws that secure the fan/heat sink as sembly to the system board on computer models equipped with graphics subsystems with discrete memory Color Quantity Length Thread Head diameter Silver 4 7.
7–1 8 Maintenance and Servi ce Guide Scr ew listi ng Where used: 4 capti ve scre ws that secure the fan/heat sink as sembly to the system board on computer models equipped with graphics subsystems w.
Maintenance and Se r v ice Guide 8–1 8 Bac k up and reco v er y Overvie w Recov ery after a system failure is as complete as your most current backup.
8–2 Maintenance and Serv ice Guide Back up and r ecove r y Note the follo wing guidelines before creating recov ery discs: ■ Y ou will need high-quality D VD-R, double-layer D V D- R, D VD+R, double-layer D VD+R, BD-R (writable Blu-ray), or CD-R discs.
Back up and reco very Maintenance and Se r v ice Guide 8–3 T o copy the screen and paste it into a wo rd-processing document, follo w these steps: a. Display the screen. b . Copy the screen: T o copy only the acti ve window , press alt+fn+prt sc . T o copy the entire screen, press fn+prt sc .
8–4 Maintenance and Serv ice Guide Back up and r ecove r y P er for ming a reco very ✎ Y ou can recover only f iles that you hav e previously b acked up. HP recommends that you use HP Reco very Manager to create an entire dri ve bac kup as soon as you set up your computer .
Maintenance and Se r v ice Guide 9–1 9 Connec tor pin assignments Audio -in (microphone) Audio-out (h eadphone) Pin Signal 1 Audio signal in 2 Audio signal in 3G r o u n d Pin Signal 1 Audio out, le.
9–2 Maintenance and Serv ice Guide Connec tor pin as signments External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5G r o u n d 6 Ground analog 7 Ground analog 8 Gr.
Connec tor pin as signments Maintenance and Se r v ice Guide 9–3 HDM I Pin Signal 1 T ransition minimized diff erential signal (TDMS) data 2+ 2 TDMS data 2 shield 3 TDMS data 2- 4 TDMS data 1+ 5 TDM.
9–4 Maintenance and Serv ice Guide Connec tor pin as signments RJ- 45 (networ k ) Univ ersal Serial Bus Pin Signal 1T r a n s m i t + 2T r a n s m i t - 3R e c e i v e + 4 Unused 5 Unused 6R e c e i.
Maintenance and Se r v ice Guide 10 – 1 10 P ow er cord set r equirements The wide range input feature of the co mputer permits it to operate from any line voltage from 100 to 120 v olts A C or from 220 to 240 volts A C.
10 – 2 Maintenance and Serv ice Guide P owe r c ord s et req ui rem e nt s Requir ements for specific countries and r egions Country/region Accredited agency Applicable note number A ustralia EANSW .
Maintenance and Se r v ice Guide 11 – 1 11 Rec y c li ng Batter y When a battery has reached the end of its useful life, do not dispose of th e battery in general household waste. Follo w the local laws and regulations in your area for computer battery disposal.
11 – 2 Maintenance and Serv ice Guide Recycl in g Perform the follo wing steps to disassemble the display assembly: 1. Remov e all screw cov ers 1 and screws 2 that secure the display b ezel to the display assembly .
Recycl in g Maintenance and Se r v ice Guide 11 – 3 4. Disconnect all display panel cables 1 from the display in verter and remov e the in verter 2 . 5. Remov e all screws 1 that secure the display panel a ssembly to the display enclosure. 6. Remov e the display panel assembly 2 from the display enclosure.
11 – 4 Maintenance and Serv ice Guide Recycl in g 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the disp lay panel to the display panel frame. 10. Remov e the display panel frame 2 from the display panel. 11. Remov e the screws 1 that secure the backlight cov er to the display panel.
Recycl in g Maintenance and Se r v ice Guide 11 – 5 16. T urn the display panel upside down. 17. Remov e the backlight frame from the display panel. Å WA R N I N G : The ba cklight contains m er cur y . Ex erc ise caut ion w hen remo ving and handling the bac klight to a voi d damaging this component and ca using exposur e to the mer cury .
11 – 6 Maintenance and Serv ice Guide Recycl in g 19. Disconnect the display cable 1 from the LCD panel. 20. Remov e the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel.
Maintenance and Se r v ice Guide Index -1 Inde x 1394 Power Saving 5–4 A AC adapter light 2–8 AC adapter, spare part numbers 3–14 , 3–15 administrator password 5–3 antenna disconnecting 4–.
Inde x - 2 Maintenance and S ervi ce Guide connectors, service considerations 4–1 consumer infrared lens 2–6 D Diagnostics menu, Setup Utility 5–4 Digital Media Slot 2–7 Digital Media Slot lig.
Maintenance and Se rvi ce Guide Index -3 I infrared lens 2–6 internal display switch 2–1 J jacks audio-in 2–6 audio-out 2–6 headphone 2–6 microphone 2–6 network 2–7 RJ-45 2–7 K key com.
Inde x - 4 Maintenance and S ervi ce Guide power button 2–2 power connector 2–8 power connector and cable removal 4–46 spare part number 3–7 , 3–21 , 4–46 power cord set requirements 10–.
Maintenance and Se rvi ce Guide Index -5 DVD±RW and CD-RW SuperMulti Double-Layer Drive 6–6 hard drive 6–4 optical drive 6–5 , 6–6 system DMA 6–7 system I/O address 6–9 system interrupt 6.
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