Instruction/ maintenance manual of the product N720 DM PRO Gigaset
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Pr ovisioning / en / A31008 -M2212-R 910-3-7643 / cov er_front.fm / 11.10. 2012 T emplate A4, V ersion 1, 03.04.2012.
2 Con te nt Pr ovisioning / en / A31008 -M2212-R910- 3-7643 / gigas_pr ovisIVZ.fm / 11.10.2012 T emplate A4, V ersion 1, 0 3.04.2012 Co nt e nt Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pr ovisioning / en / A31008 -M2212-R910- 3-7643 / gigas_pr ovisIVZ.fm / 11.10.2012 Con te nt 3 T emplate A4, V ersion 1, 0 3.04.2012 T esting the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Intr oduction Pr ovisioning / en / A31008 -M2212-R910-3-7643 / intro .fm / 11.10.2012 T emplate A4, V ersion 1, 0 3.04.2012 Introduction Gigaset V oIP phones ar e deliver ed to the end-user r equiring minimal user interaction for set -up and keeping up-to- date.
Pr ovisioning / en / A31008 -M2212-R910-3-7643 / intro .fm / 11.10.2012 Introduc tion 5 T emplate A4, V ersion 1, 03.04.2012 Roles in the pro visioning proc ess Roles in the provisioning process Gigaset Communica tions Gm bH – the manufac turer u Gigaset is the manufacturer of the V oIP phones which are the subject of this d ocument.
6 Intr oduc tion Pr ovisioning / en / A31008 -M2212-R910-3-7643 / intro .fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 The end-user The end-user has to co nnec t the VoIP phone to th e Internet only . All related info rmation will be downloaded automatically and there is no need fo r the end-user to configur e parameters manually .
Pr ovisioning / en / A31008 -M2212-R910-3-7643 / intro .fm / 11.10.2012 Introduc tion 7 T emplate A4, V ersion 1, 03.04.2012 Setting up a customised provisioning server The following is requir ed to set up an own provisioning ser ver: u HT TP ser ver (e.
8 Intr oduc tion Pr ovisioning / en / A31008 -M2212-R910-3-7643 / intro .fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Profile download can only be star ted from the V oIP phone, i.e. that the phone must be triggered to per form an update when new c onf iguration da ta is provided .
Pr ovisioning / en / A31008 -M2212-R910-3-7643 / intro .fm / 11.10.2012 Introduc tion 9 T emplate A4, V ersion 1, 03.04.2012 The follow ing methods are supported by the specific devices: Pr ovisioning.
10 Intr oduc tion Pr ovisioning / en / A31008 -M2212-R910-3-7643 / intro .fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Pr ovisioning tool The provisioning t o ol is a web inter face designed to assist the pr ovisioner when creating a configu- ration file or a pr ovisioning package for Gigaset IP phones .
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 11 T emplate A4, V ersion 1, 03.04.2012 Pr ovisioning methods When the phone is connected to the ne.
12 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 u If the phone establishes a connection to the Gigase t ser ver t.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 13 T emplate A4, V ersion 1, 03.04.2012 URL and Provide r can be enter ed manually or selected fr om a list of known provis ioner URLs and pr o - viders.
14 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 List devices The List Devices tab can be used t o search f or redirection da ta se ts of all devices or all de vices of a specific provider .
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 15 T emplate A4, V ersion 1, 03.04.2012 Setting up redirection informa tion using the XML -RPC inter face The most com forta ble Gigaset s er ver inter face is th e XML -RP C inter face.
16 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 XML syntax Whenever an XML -RPC client requests a r emote me thod on the Gigaset XML -RPC ser ver , an XML file is created consisting of the meth od’ s name and th e parameters.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 17 T emplate A4, V ersion 1, 03.04.2012 XML -RPC Commands If an XML -RPC client calls a rem ote pro.
18 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 autoprov .deregisterDevice Deregistering a device from the provisioning ser ver .
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 19 T emplate A4, V ersion 1, 03.04.2012 autoprov .listDevices - list devices for all pr oviders Supply MA C address , provider na me, pr ovisioning server URL and r egistr ation da te f or all regist ered devices: Call : autoprov.
20 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 autoprov .listDevices - list devices of a specific pro vider Supp.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 21 T emplate A4, V ersion 1, 03.04.2012 autopro v .checkDevice Supply provider name , provisioning ser ver URL and reg istration dat e for a specific devic e: Call : autoprov.
22 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 autoprov .registerDeviceList Supply pro vider name, provisioning server URL and re gistra tion dat e for a list of r egister ed devices: Call : autoprov.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 23 T emplate A4, V ersion 1, 03.04.2012 autoprov .deregisterDeviceList Deregis ter a list of regis tered devic es: Another Response: <?xml version="1.
24 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Pr oviding the provisioning server URL via the SIP multicast mech.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 25 T emplate A4, V ersion 1, 03.04.2012 DHCP option (dhcp_url) As an altern ative option f or assigning the prov isioning server URL to the V o IP phones, t he DHCP option 114 ( dhcp_url ) can be used.
26 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 MA C based provisioning User-specific profiles ar e loaded without any user intera ction. The database containing the user-sp e - cific data can be hosted on a pro vider/PBX relate d ser ver .
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 27 T emplate A4, V ersion 1, 03.04.2012 §§5§§ The Gigaset server checks the MA C ID .
28 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Communica tion takes place by means of HTTP requests. Pr ofiles are stor ed in a binary format on the provis ioning ser ver depending on the device variant.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 29 T emplate A4, V ersion 1, 03.04.2012 Auto-provisioning via activation code With th is method the end-user has t o enter a unique code – t he activation code – on the phone when setting it up.
30 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Auto-provisioning via activation code Principle of operation §§.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 31 T emplate A4, V ersion 1, 03.04.2012 Message flow The follo wing diagram sho ws – in a simplified manner – the me ssage flow between a Gigaset VoI P phone and the inv o lved servers from the auto-provisioning poi nt of view .
32 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 HT TP request When the phone contacts the pr ovisioning server in.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 33 T emplate A4, V ersion 1, 03.04.2012 Subscription list – suppor ting multiple accounts F or devices which allow multiple accounts, the opti onal placeholder %SUBLIST is supported for use within an auto-p rovisioning URL to inform e.
34 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Examples: URL=http://%D URL%DVID/cgi/ap?mac=%MAC D&sublist=%SUBLIS T Max. 100 subscriptions, 20 handsets ar e as signed to subscriptions with index 0-19: http://192.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 35 T emplate A4, V ersion 1, 03.04.2012 The default for this par ameter is set as follo ws: REBOO T.
36 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Aut o -provisioning with plain XML cont ent The benefit of upload.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 Provi s io ni ng me th od s 37 T emplate A4, V ersion 1, 03.04.2012 Secur ity as pects u HT TPS ( TL S) is suppor ted by most of the Gigaset VoIP phones . Ser ver root cer tificates are used.
38 Pro visioning methods Pr ovisioning / en / A31008-M2212-R910-3-76 43 / methods.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Download TLS c er tificates via a link in a pr ofile T o download a TLS cer tificate via a link , the CER TIF IC A TE p aram eter is su pp or te d.
Pr ovisioning / en / A31008 -M2212-R910-3-7643 / files.fm / 11.10.2012 XML provisi oning file 39 T emplate A4, V ersion 1, 03.04.2012 XML pro visioning file Configuration data f or Gigaset VoIP phones is pro vided by means of XML files.
40 XML provisioning file Pr ovisioning / en / A31008 -M2212-R910-3-7643 / files.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Creating a c onfiguration file ¤ Click Add new to create a new configuration file. The editor is opened and will guid e y ou through all necessary steps.
Pr ovisioning / en / A31008 -M2212-R910-3-7643 / files.fm / 11.10.2012 XML provisi oning file 41 T emplate A4, V ersion 1, 03.04.2012 Editing parameters The configuration file edit or provides access to a ll a vailable configuration pa rameters for the selected device type/pa r t number .
42 XML provisioning file Pr ovisioning / en / A31008 -M2212-R910-3-7643 / files.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 u Informa tion/validation ic on, with the f ollowing stat es: u A valida tion hint show ing the possible value range.
Pr ovisioning / en / A31008 -M2212-R910-3-7643 / files.fm / 11.10.2012 XML provisi oning file 43 T emplate A4, V ersion 1, 03.04.2012 XSD schema files T o make sure that the XML file contains o nly configurat ion parameters th e phone understa nds, it has to be val idated against a fixed schema file (ref erred to inside the XML file).
44 XML provisioning file Pr ovisioning / en / A31008 -M2212-R910-3-7643 / files.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 <B_SIP_USE_STUN class="b oolean" va lue="false&qu.
Pr ovisioning / en / A31008 -M2212-R910-3-7643 / files.fm / 11.10.2012 XML provisi oning file 45 T emplate A4, V ersion 1, 03.04.2012 <!-- optional; allows to add a text to the UA header in SIP mes.
46 XML provisioning file Pr ovisioning / en / A31008 -M2212-R910-3-7643 / files.fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 <VERSION value=" insert VERSION here "/> <PROFIL.
Pr ovisioning / en / A31008 -M2212-R910-3-7643 / files.fm / 11.10.2012 XML provisi oning file 47 T emplate A4, V ersion 1, 03.04.2012 EXTENDED_PROFILE – additional profile download via link in pr ofile The EXTENDED_ PROFILE pa rameter enabl es providers e.
48 Setting up an own pr ovisioning ser ver Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Setting up an own pro visioning ser ver The ge.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 Setting up an own pro visioning ser ver 49 T emplate A4, V ersion 1, 03.04.2012 Star ting The pro visionig package editor is provided as W eb us er inter face. It is – together with the configura- tion file editor – part of the pro visioning tool ( £ page 10 ).
50 Setting up an own pr ovisioning ser ver Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Device Selection On this pag e the device type.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 Setting up an own pro visioning ser ver 51 T emplate A4, V ersion 1, 03.04.2012 Conten t of the provisioning package The provisioning pack age s are stored on the Gig aset update se r ver .
52 Setting up an own pr ovisioning ser ver Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Installing the auto-provisioning applica t ion Pr eparing the file syst em Befor e installing the aut o -provisioni ng application the file sy stem has t o be prepared .
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 Setting up an own pro visioning ser ver 53 T emplate A4, V ersion 1, 03.04.2012 Setting the access rights f or the auto-provis.
54 Setting up an own pr ovisioning ser ver Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 Auto-provisioning e x ample script The auto-pr.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 Setting up an own pro visioning ser ver 55 T emplate A4, V ersion 1, 03.04.2012 # 1.
56 Setting up an own pr ovisioning ser ver Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 # Importa nt: call g enerator wi th the -s arg.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 Setting up an own pro visioning ser ver 57 T emplate A4, V ersion 1, 03.04.2012 # find user associate d with give n MAC addr e.
58 Setting up an own pr ovisioning ser ver Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 # find user associate d with give n Activati o.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 Setting up an own pro visioning ser ver 59 T emplate A4, V ersion 1, 03.04.2012 ######### ########## ########### ########## ##.
60 Setting up an own pr ovisioning ser ver Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 $Block =~ s /insert MA C_ADDRESS h ere/$MAC/g .
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 Setting up an own pro visioning ser ver 61 T emplate A4, V ersion 1, 03.04.2012 The gigaset_profile_gen a pplica tion gigaset_profile_gen is a console application intended to be called fr om a CGI script.
62 Setting up an own pr ovisioning ser ver Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 F ile system structure Usually , the configuration data f or the VoIP phones is pro vided by Gigaset, taking a deter mined data structure within the HT TP ser ver file system int o consideration.
Pr ovisioning / en / A31008-M2212-R910-3-76 43 / ser ver .fm / 11.10.2012 Setting up an own pro visioning ser ver 63 T emplate A4, V ersion 1, 03.04.2012 u This is used to load the au to -provis ioning URL, e.g . http://%DURL/%DVID/cgi/ap?mac=%M ACD u The place holders ar e replaced in sequence: %DURL="http ://192.
Pr ovisioning / en / A31008 -M2212-R910- 3-7643 / giga_pr ovisSIX.fm / 11.10.2012 64 Inde x T emplate A4, V ersion 1, 03.04.2012 Index A Access rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Activation code authentication . .
Pr ovisioning / en / A31008 -M2212-R910- 3-7643 / giga_pr ovisSIX.fm / 11.10.2012 65 Index T emplate A4, V ersion 1, 03.04.2012 F File system preparing for installation . . . . . . . . . . . . . . 52 File system structure . . . . . . . . . . . . . . .
Pr ovisioning / en / A31008 -M2212-R910- 3-7643 / giga_pr ovisSIX.fm / 11.10.2012 66 Inde x T emplate A4, V ersion 1, 03.04.2012 starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Provisioning server . . . . . . . . . . . .
Pr ovisioning / en / A31008 -M2212-R910- 3-7643 / giga_pr ovisSIX.fm / 11.10.2012 67 Index T emplate A4, V ersion 1, 03.04.2012 XML-RPC command autoprov.checkDevice . . . . . . . . . . . . . . . . . 21 autoprov.checkDeviceList . . . . . . . . . . . . .
Pr ovisioning / en / A31008 -M2212-R 910-3-7643 / cov er_back .fm / 11.10.2012 T emplate A4, V ersion 1, 03.04.2012 A31008-M2212-R910-3-7643.
An important point after buying a device Gigaset N720 DM PRO (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Gigaset N720 DM PRO yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Gigaset N720 DM PRO - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Gigaset N720 DM PRO you will learn all the available features of the product, as well as information on its operation. The information that you get Gigaset N720 DM PRO will certainly help you make a decision on the purchase.
If you already are a holder of Gigaset N720 DM PRO, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Gigaset N720 DM PRO.
However, one of the most important roles played by the user manual is to help in solving problems with Gigaset N720 DM PRO. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Gigaset N720 DM PRO along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
