Instruction/ maintenance manual of the product TWG870 Gateway
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User manual SATELL ITE T EL ECO M CABLE TER RE ST RI AL T WG870 - Wireless Voice Gateway.
i Illustrations contained in t his document are for representatio n only..
Table of Contents Table of Contents Table of Contents Table of Contents Illustrations contained in t his document are for representatio n only. ii CAUTION CAUTION CAUTION CAUTION Disconnect power before servicing. This device is intended for indoor operation only .
Table of Contents Table of Contents Table of Contents Table of Contents Illustrations contained in t his document are for representatio n only. iii (Section 54 of the Canadian Electrical Code, Part 1).
List of Figu res List of Figu res List of Figu res List of Figu res Illustrations contained in t his document are for representatio n only. 1 Chapter 1: Connections and Setup ..................................................................... ......
List of Figu res List of Figu res List of Figu res List of Figu res Illustrations contained in t his document are for representatio n only. 2 Gateway – Status Web Page Group ................... ................................................... ...
List of Figu res List of Figu res List of Figu res List of Figu res Illustrations contained in t his document are for representatio n only. 3 1. Basic .......................................... ................................................... .....
List of Figu res List of Figu res List of Figu res List of Figu res Illustrations contained in t his document are for representatio n only. 4 Frequently Asked Questions ........................................................................... ......
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 5 Chapter 1: Connections and Setup Chapter 1: Connections and Setup Chapter 1: Connections and .
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 6 What’s on the CD What’s on the CD What’s on the CD What’s on the CD - - - - ROM ROM R.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 7 Computer Requirements Computer Requirements Computer Requirements Computer Requirements For t.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 8 Wall Mounting Wall Mounting Wall Mounting Wall Mounting This article will show t he user through the p rocess of wall-mounti ng the Wireless Gate way The Adapter has two w all-mount slots on its back pa nel.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 9 push the unit on to the wall and move it downwards to secure.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 10 Wireless Voice Gateway Wireless Voice Gateway Wireless Voice Gateway Wireless Voice Gateway .
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 11 Power Internet DS US Online Ethernet 1 2 3 4 USB Wireless Tel 1 Tel 2 Description Channel Bo.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 12 r r r r ear Panel ear Panel ear Panel ear Panel A TEL1 & TEL2 2x T elephony RJ-1 1 connectors B ETHERNET 1 2 3 4: 4x Ethernet 10/100/1000 Mbps RJ-45 connectors C USB Host: 1x USB 2.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 13 Relationship among the Devic es Relationship among the Devic es Relationship among the Devic.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 14 What the Modem Needs to Do I ts Job What the Modem Needs to Do I ts Job What the Modem Needs.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 15 Note: It is important to supply power to the modem at all times. Keeping your modem plugged in will keep it connected to the Internet. This means that it will always be r eady whenever you need.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 16 Connecting the Connecting the Connecting the Connecting the Wireless Voi ce Gateway Wireless.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 17 Fig. 1: Basic Home Wiring.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 18 Important Connection Info rmation Important Connection Info rmation Important Connection Info rmation Important Connection Info rmation The W ireless V oice Gateway supports Ethernet and USB connections simultaneously .
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 19 Ethernet Connection to Ethernet Connection to Ethernet Connection to Ethernet Connection to a a a a Comput er Computer Computer Computer Make the connection to the modem in the following sequence: 1.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 20 Connecting More Than Connecting More Than Connecting More Than Connecting More Than A A A A .
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 21 dial tone, then dial the desired number . For services such as call waiting, use the hook switch (or FLASH button) to change calls.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 22 Fig. 5: Phone/Fax Connection Turning on Turning on Turning on Turning on the the the the Wir.
Chapter 1: Connections and Setup Illustrations contained in t his document are for representatio n only. 23 If both DS and US LEDs are flashing sequentially , it means the W ireles s V oice Gateway is automatically updating its system software. Please wait for the lights to stop flashing.
Illustrations contained in t his document are for representatio n only. 24 Chapter Chapter Chapter Chapter 2 2 2 2 : : : : WEB Con figuration WEB Configuration WEB Configuration WEB Configuration T o make sure that you can access the Internet successfully , please check the following first.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 25 Outline of Web Manager Outline of Web Manager Outline of Web Manager Outline of Web Manager The main screen will be shown as below .
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 26 Warning message Warning message Warning message Warning message to change the password to change.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 27 Fig. 8 2. 2. 2. 2. C C C Conn ection onnection onnection onnection This page reports current connection status containing startup procedures, downstream and upstream status, CM online information, and so on.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 28 Fig. 9 3. 3. 3. 3. Password Password Password Password Forcing end user to change the password U.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 29 - The password warning message is no more displayed on the banners once the default password has been replaced by a new one.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 30 If the password is no acc epted, an error messag e is displayed: Click on try again. 4. 4. 4. 4. D iagnostics Diagnostics Diagnostics Diagnostics This page offers basic diagnostic tools for you to utilize when connectivity problems occur .
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 31 Fig. 1 1 5. 5. 5. 5. Event Log Event Log Event Log Event Log This page displays the contents of the SNMP event log. Press “ Clear Log ” button to clear the logs.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 32 Fig. 12 6. 6. 6. 6. I nitial Scan Initial Scan Initial Scan Initial Scan T o spe ed up the modem’ s first time startup, enter known downstream frequency and/or upstream channel ID information here.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 33 Fig. 13 7 Backup/Restore 7 Backup/Restore 7 Backup/Restore 7 Backup/Restore Backup/Restore Settings : This page allows you to save your current settings local ly on your PC, or restored settings p reviously saved.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 34 Gateway Gateway Gateway Gateway – – – – N etwork Network Network Network Web Page Group Web Page Group Web Page Group Web Page Group 1. LA 1.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 35 Fig. 15 2. 2. 2. 2. W W W W AN AN AN AN Y ou ca n configure the optional internal DHCP server for the W AN on this page. This can be required by some ISP providers.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 36 Fig. 16 3. 3. 3. 3. Computers Computers Computers Computers This page displays the status of the DHCP clients and cur rent system time.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 37 4. 4. 4. 4. DDNS DDNS DDNS DDNS - - - - Dy namic DNS service Dynamic DNS service Dynamic DNS service Dynamic DNS service This page allows to setup for Dynamic DNS server .
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 38 5. 5. 5. 5. Time server Time server Time server Time server This page allows configuration and display of the system time obtained from network servers via Simple Network T ime Protocol.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 39 Gateway Gateway Gateway Gateway – – – – Adv anced Advanced Advanced Advanced Web Page Group Web Page Group Web Page Group Web Page Group 1.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 40 Multicast Enable enables multicast traffic to pass W A N LAN. Y ou may need to enable this to see some types of broadcast streaming and content on the Internet.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 41 Fig. 19 4. 4. 4. 4. P P P P ort ort ort ort Filt ering Filtering Filtering Filtering This page allows you to enter ranges of destination ports (applications) that you don’t want your LAN PCs to send packets to.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 42 Fig. 20 5. 5. 5. 5. Forward Forward Forward Forwardi ng ing ing ing For LAN W AN communicati.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 43 Fig. 21 6. 6. 6. 6. P ort Triggers Port Triggers Port Triggers Port Triggers Some Internet activ.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 44 Fig. 22 Port T riggering works as follows. Imagine you want to play a particular game with PCs somewhere on the Internet.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 45 7 7 7 7 . D MZ Host DMZ Host DMZ Host DMZ Host Use this page to designate one PC on your LAN that should be left accessible to all PCs from the W AN side, for all ports.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 46 Gateway Gateway Gateway Gateway – – – – Firewall Firewall Firewall Firewall Web Page Group Web Page Group Web Page Group Web Page Group 1. 1.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 47 2. 2. 2. 2. TOD TOD TOD TOD Filt ering Filtering Filtering Filtering Use this page to set rules that will block specific LAN side PCs from accessing the Internet, but only at specific days and times.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 48 3. 3. 3. 3. L ocal Log Local Log Local Log Local Log and Remote Log and Remote Log and Remote Log and Remote Log The gateway builds a log of firewall blocking actions that Firewall has taken.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 49 Fig. 28 Gateway Gateway Gateway Gateway – – – – P arental Control Parental Control Parental Control Parental Control Web Page Group Web Page Group Web Page Group Web Page Group 1.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 50 Gateway Gateway Gateway Gateway – – – – Wireless Wireless Wireless Wireless W eb Page Gr.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 51 Security Security Security Security Security secures or scrambles messages traveling through the air between your wireless PCs and the gateway , so they can’t be observed by others.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 52 Setting Description V alue List or Range Default Network Name (SSID) Set the Network Name (also known as SSID) of this network.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 53 Fig. 31 WPA WPA WPA WPA (Wi-Fi Protected Access) /WPA 2 /WPA2 /WPA2 /WPA2 : It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 54 Y ou ca n choose 64-bit or 128-bit according to your needs. If you choose Disabled , the Network Keys will not be shown on this page. If sel ected, the data is encrypted using the ke y before being transmitted.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 55 Earlier AP (RADIUS clients) use port 1945. The default value will be shown on this box. You can keep and use it. RADIUS Key: A RADIUS Key is like a pas sword, which is used between IAS and the specific RADIUS client to verify identity .
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 56 RADIUS Server/RADIUS Port/RADIUS Key: Please refer t o the pr evious page. Group Key R otation Interval: Key in the time for the W AP group key rotation interval.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 57 Fig. 35 Automatic Secur ity Configura tion Automatic Secur ity Configura tion Automatic Secur it.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 58 to disable you need to select Disabled . Note: After you Enab led the WPS you will get the options as show in Fig.35 and the WPS Config State box will show its config uration status.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 59 Fig. 38 If you select WPS Method to PIN then it will ask for PIN while configuring the W iFi AP by showing a text box so, you need to enter PIN to establish the connection.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 60 Fig. 41 3. 3. 3. 3. A ccess Control Access Control Access Control Access Control This page allows you to make access control to the AP or connected clients by of fering the MAC Addresses of the clients.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 61 MAC Restrict Mode : Click Disabled to welcome all of the clients on the network; select Allow to permit only the clients on the list to access the cable modem; or choose Deny to prevent the clients on the list to access this device.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 62 Set the period of beacon transmissions to allow mobile stations to locate and identify a BSS. The measure unit is “time units” (TU) of 1024 microseconds.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 63 5. 5. 5. 5. Br idging Bridging Bridging Bridging The Bridging page provides a location where settings can be adjusted related to the WDS ( Wireless Distribution System) feature.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 64 6. 8 6. 8 6. 8 6. 8 02.11e QoS (WMM) Settings 02.11e QoS (WMM) Settings 02.11e QoS (WMM) Settings 02.11e QoS (WMM) Settings Wi-Fi Multimedia (WMM) is a component of the IEEE 802.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 65 7. 7. 7. 7. G uest Network Guest Network Guest Network Guest Network This page allows you to configure a guest network. You can refer to the details described in previous sections to make the WiFi security settings and guest LAN settings.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 66 VoIP VoIP VoIP VoIP – – – – B asic Basic Basic Basic W eb Page Group Web Page Group Web Page Group Web Page Group 1.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 67 2. 2. 2. 2. H ardware Info Hardware Info Hardware Info Hardware Info The hardware Info is displayed on this page. Fig. 48 3. 3. 3. 3. Event Log Event Log Event Log Event Log The event logs are displayed on this web page.
Chapter 2: WEB Configuration Illustrations contained in t his document are for representatio n only. 68 Fig. 49 4. 4. 4. 4. CM State CM State CM State CM State This page shows the current state of the cable modem.
Chapter 3: Networking Illustrations contained in t his document are for representatio n only. 69 Chapter 3: Networking Communications Communications Communications Communications Data communication i nvolves the flow of pa ckets of data from one device to another.
Chapter 3: Networking Illustrations contained in t his document are for representatio n only. 70 Fig.11 Example: The Wirel ess Cable Gateway offers a number of built-in web pages which you can use to configure its ne tworking side; wh en you commun icate with the networkin g side, your communication i s following this path.
Chapter 3: Networking Illustrations contained in t his document are for representatio n only. 71 Cable Modem (CM) Section Cable Modem (CM) Section Cable Modem (CM) Section Cable Modem (CM) Section The cable modem (or CM) section of your gateway uses EURO-D OCSIS Standard c able modem technology.
Chapter 3: Networking Illustrations contained in t his document are for representatio n only. 72 be configured to get thi s IP address by various mean s, including a DHCP server, by you directly entering it, or some times by a PC gen erating one of its o wn.
Chapter 3: Networking Illustrations contained in t his document are for representatio n only. 73 packet, these applicati ons are designated by their port nu mber.
Chapter 3: Networking Illustrations contained in t his document are for representatio n only. 74 Cable Modem (CM) Mode Cable Modem (CM) Mode Cable Modem (CM) Mode Cable Modem (CM) Mode Fig. 12 Fig. 13 CM (Cable Modem) M ode provides basic hom e networkin g.
Chapter 3: Networking Illustrations contained in t his document are for representatio n only. 75 • IP Stack 1 - for use by the cable company to communicate wi th the cable modem section only. This s tack receives i ts IP ad dress from the cable c ompany during CM initializa tion.
Chapter 3: Networking Illustrations contained in t his document are for representatio n only. 76 Residential Gateway (RG) M Residential Gateway (RG) M Residential Gateway (RG) M Residential Gateway (RG) M od e ode ode ode Fig. 14 Fig. 15 RG (Residential Gateway ) Mode provides bas ic home networking plus NAT (Network Ad dress Translation).
Chapter 3: Networking Illustrations contained in t his document are for representatio n only. 77 uses the MAC address prin ted on the label attache d to the Wirele ss Cable Gateway.
Chapter 3: Networking Illustrations contained in t his document are for representatio n only. 78 With RG Mode, your cable company must provide one IP address for the CM section, plus o ne for the Networking section, from their pool of avai lable addresses.
Chapter 3: Networking Illustrations contained in t his document are for representatio n only. 79 Chapter 4: Additional Information Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions Frequently Asked Questions Q. What if Q.
Chapter 4: Additional Information Illustrations contained in t his document are for representatio n only. 80 will work with all upgraded cable systems that are Euro-DOCSIS-compliant.
Chapter 4: Additional Information Illustrations contained in t his document are for representatio n only. 81 General Troubleshoot ing Y ou ca n correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet.
Chapter 4: Additional Information Illustrations contained in t his document are for representatio n only. 82 V erify that the Cable Modem service is Euro-DOCSIS compliant and Euro-PacketCable c ompliant by calling your cable provider . I don’t hear a dial tone when I use a telephone.
Chapter 4: Additional Information Illustrations contained in t his document are for representatio n only. 83 Service Information If you purchased or leased your W ireless V oice Gateway directly from your cable company , then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative.
Chapter 4: Additional Information Illustrations contained in t his document are for representatio n only. 84 Glossary Glossary Glossary Glossary 10/100/1000 Mbps – Unshielded, twisted pair cable with an RJ-45 connector , used with Ethernet LAN (Local Area Network).
Chapter 4: Additional Information Illustrations contained in t his document are for representatio n only. 85 small plastic box located on an outer wall of the house. It is the legal demarcation between the subscriber ’ s property and the service provider ’ s property .
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An important point after buying a device Gateway TWG870 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Gateway TWG870 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Gateway TWG870 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Gateway TWG870 you will learn all the available features of the product, as well as information on its operation. The information that you get Gateway TWG870 will certainly help you make a decision on the purchase.
If you already are a holder of Gateway TWG870, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Gateway TWG870.
However, one of the most important roles played by the user manual is to help in solving problems with Gateway TWG870. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Gateway TWG870 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
