Instruction/ maintenance manual of the product Laptop Gateway
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® NO TEBOOK REFERENCE GUIDE.
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i Chapter 1: A bout This Referenc e . . . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing your online User Guide . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information .
Contents ii Programming the hotkey . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Using the optional fingerprint reader . . . . . . . . . . . . . . . . . 30 Running the TouchStrip Tutorial . . . . . . . . . . . . . . . . . . 30 Enrolling your fingerprints .
www.gatewa y.com iii Changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Replacing the main battery . . . . . . . . . . . . . . . . . . . . . . 59 Installing a secondary battery . . . . . . . . . . . . . . . . . . . .
Contents iv Replacing the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . 89 Chapter 9: Troubleshooting . . . . . . . . . . . . . . . 95 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 First steps .
www.gatewa y.com v Appen dix A: Legal Info rmatio n . . . . . . . . . . . . 123 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133.
Contents vi.
CHAPTER 1 1 About This Ref erence • About this guide • Accessing y our onli ne User G uide • Gateway contact information • Microsoft Certificate of Authenticity • For more inform ati on.
CHAPTER 1 : About This Reference 2 About this guide This guide includes information and maintenance instructions that are specific to your model o f Gateway noteboo k.
www.gatewa y.com 3 Gateway contact inf ormation Gateway model and serial number The label on the b ottom of your notebook co ntains information that identifie s your notebook mode l and its features. Gateway Customer Care will need this information if you call for assistance.
CHAPTER 1 : About This Reference 4 F or more info rmation For more inf orm ation about your notebook , visit Gateway’s Support pag e at www .ga teway .c om or the Web address shown on your notebook’s label. The Support page al so has links to additional G ateway documentati on and detailed specifica tions.
CHAPTER 2 5 Checking Out Y our Notebook • Fro nt • Left • Right • Back • Bottom • Ke y b o a rd a r ea.
CHAPTER 2 : C hecking Out Your Notebook 6 Fro n t Compon ent Icon Des cr ipt ion L CD pan el r elease latch Slide t o open th e LCD panel . Micr ophone jack Plug a microphon e into this jack. The built-in microphone (see “Keyboard ar ea” on page 1 1 ) is turned off w hile an ext ernal mi crophone is con nect ed.
www.gatewa y.com 7 Left Headphon e jack Plug am plifi ed s peake rs or headph ones i nto th is jack. The b uilt-in s peakers are turned off w hen speakers or headphones are plugged int o this jack. Compon ent Icon Des cr ipt ion Ken si n g t on ™ lock slot Secur e your no tebook to an object by conn ecting a Ke nsington cab le loc k to this slot.
CHAPTER 2 : C hecking Out Your Notebook 8 Right IEEE 1394 port Plug an I EEE 1394 (also k nown as Firewire ® or i.Link ® ) device (such as a dig ita l cam cord er or MP3 player ) into this 4- pin IEEE 1394 port. PC Card slot Inse rt one T ype II PC Card int o this slot.
www.gatewa y.com 9 Back Modula r bay Insert a module such as a CD dr i ve, DVD drive, com bination DVD/CD -RW dr ive, mu lti-fo rmat DVD±RW drive, disk ette dri ve, a secon d hard drive, a secondary bat tery , or a we ightsaver into t his bay . For more info rmation , see “Changin g modu les” on page 42 .
CHAPTER 2 : C hecking Out Your Notebook 10 Bottom Com ponent Ic on Des cript ion Customer Car e label Includ es the Custome r Care contac t information. For more informat ion, se e “Gateway conta ct inform ation” on page 3 . Modular bay latch Slide to release the module.
www.gatewa y.com 11 K eyboard ar ea Com ponent Icon Desc ri ptio n Key bo ard Provid es all th e features of a full -sized, c omputer keybo ard. For more inform ation , see “Using the keyboard” on page 24 . Status indicato rs Inform you wh en a drive is in use or wh en a button has be en press ed that affect s how the keyb oard is used.
CHAPTER 2 : C hecking Out Your Notebook 12 T ouchpad Provides all the functionality of a mouse. For mor e informati on, see “Usi ng the EZ Pad touc hpad” on page 36 . Fin gerpri nt read er (opt ional) Provides enh anced secu rity . For more informati on, see “Using the optional finger print r e ader” on page 30 .
CHAPTER 3 13 Setting Up and Getting Started • Workin g saf ely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a br oadband modem or networ k • Sta.
CHAPTER 3 : Setting Up and Getting Started 14 W orking safely and comfortably Before using your notebook, follow these gene ral guidelines for setting up a safe and comfortable work ar ea and av oiding discomfort and strain: • Keep hands and arms parallel to the floor .
www.gatewa y.com 15 Setting up your co mputer desk and chair When you are setting up your computer desk and chair , make sure that the desk is the appropriate hei ght and the chair helps you maintain good posture. • Select a flat surface for your computer desk.
CHAPTER 3 : Setting Up and Getting Started 16 Connecting the AC adapter Y ou can run your notebook using an AC adapter or your notebook’s main and optio nal secondary batte ries. The battery(ies) were shipped to you partially charged. You should use the A C adapter right away to fully charge the battery (ies).
www.gatewa y.com 17 2 Connect the AC adapter to your note book’s power connector . 3 Plug the power cord into a wall ou tlet. The batter y charge indicator turns on (see “Front” on page 6 fo r the location of the battery charge indicator).
CHAPTER 3 : Setting Up and Getting Started 18 Protecting fr om power source problems During a power surge, the voltage leve l of electric ity coming into your notebook can i ncrease to levels far above normal levels and caus e data loss or sy stem damage.
www.gatewa y.com 19 Connecting the dial-up modem Y our notebook has a b uilt-in 56K modem that you can use to connect to a st andard telephone line. T o connect the modem : 1 Insert on e end of the mode m cable into th e modem jack on your notebook. 2 Insert the other end of the mo dem cable in to a tele phone w all ja ck.
CHAPTER 3 : Setting Up and Getting Started 20 Connecting to a br oadband modem or network Y our notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet netw ork.
www.gatewa y.com 21 2 Press the power button loca ted above the keyboard. 3 If you are starting your notebook for the first time, follow the on-scree n instructions to sel ect the language and time zone and to create your first user account.
CHAPTER 3 : Setting Up and Getting Started 22 Wak ing up your no tebook When you have not used your notebook for several minutes or if you close the L CD p anel without tur ning off your notebook, it may ente r a power-saving mode called Standby . While in Stand by mode, the power ind icator flashes.
www.gatewa y.com 23 4 Click X in the top- right corner of the Window s T ask Manager dialo g box. Using the status indicators Status indic ators inform you when a drive is being used or when a button has been p ressed that affects how the keyboard is used.
CHAPTER 3 : Setting Up and Getting Started 24 Using the keyboar d Y our notebook features a full-size keyboard that functions the same as a desktop computer k eyboard.
www.gatewa y.com 25 Ke y t y pe s The keyboard has several different types of keys. Some k eys perform specific actions when press ed alone and other actions when pressed in combination with anothe r key . Key t y p e Ico n Description Funct ion keys Pres s these ke ys labeled F1 to F12 to perform act ions in programs.
CHAPTER 3 : Setting Up and Getting Started 26 Sys tem key co mbinati ons When you press the F N key and a system key at the same time , your notebook performs the action identifie d by the text or icon on the key . Pre ss and hold F N , then pr ess this sys tem ke y .
www.gatewa y.com 27 T urn the optional B l uetooth radio on or off . Wa r n i n g : Radio frequenc y wireless communic ation ca n inte rfere with equi pment on commerci al aircraft. Curr ent aviat ion reg ulati ons req uire w ireless devices to be turn ed off while t ravelin g in an airplane.
CHAPTER 3 : Setting Up and Getting Started 28 Increase the br ightne ss of t he dis play . Decr ease th e brigh tness of the dis play . Increase vol ume. For more information, s ee “Adj usting the v olume” on p age 38 . Decr ease volume. F or more inf ormation, see “Adjusting the volume” on page 38 .
www.gatewa y.com 29 Pr ogramming the hotkey By default, the hotkey , locate d above the key board (see “Keyboard area” on page 11 ), opens up the Control Panel. Y ou can select a different program for the bu tton to open. To p r o g ra m t h e h o t ke y : 1 Click Start , All Programs , Gatewa y , the n click Gateway Hotkey Setup .
CHAPTER 3 : Setting Up and Getting Started 30 Using the optional fingerprint rea de r Y our noteb ook may incl ude a fingerprint reader that provides enhanced secu rity and convenience . The fingerpr int reader is located betw een the left and r ight touchpad buttons.
www.gatewa y.com 31 Enrolling your fingerprints Before you can use the features of the fingerprint re ader , you must enroll your fingerprint s so your notebook can i dentify you. T o enroll yo ur fingerprints: 1 Click Start , All Programs , Protector Suite QL , then click User Enrollment .
CHAPTER 3 : Setting Up and Getting Started 32 4 If you want to run the T ouchStrip T utorial, le ave the Run interactive tutorial check box select ed, then click Next . The T ouchStrip T utorial runs. For more information, see “Running the T o uchStrip T utorial” on page 30 .
www.gatewa y.com 33 6 Swipe your fing er . A sample wil l be created and is indicated by a fing erprint icon in one of the circles. 7 Repeat Step 6 two more times, then click Next . The Advanced Se curity screen appears. 8 T ype a password in the Backup password b ox, type the same password in the Retype password box, then click Next .
CHAPTER 3 : Setting Up and Getting Started 34 T o use the Fingerprint Control Center: 1 Click Start , All P rograms , Protector Suite QL , then click Control Center . The Fingerpr int Cont rol Cente r opens . 2 Click the ye llow arrow in fron t of an option, then click the option or setting yo u want to change.
www.gatewa y.com 35 Using the smart car d reader Y our notebook i ncludes a smart card reader that provides enhanced log-on sec urity . A smart card is a plastic card similar to an A T M card. Insert the card into the smart card reader , then enter a personal identifica tion number (PIN) to log onto the notebook or the ne twork.
CHAPTER 3 : Setting Up and Getting Started 36 Using the EZ Pad touchpad The EZ Pad™ c onsists of a touchpad, two butto ns, and a scroll zone. When you move your finger on the touchpad, the poin ter (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents.
www.gatewa y.com 37 Y ou can use the EZ Pad left and right buttons below the touchpad to select obje cts. Tip Y ou can at tach a mouse to the notebook or optional port replicator u sing a USB port. Y ou do not need to shut down the notebook to connect a USB mouse.
CHAPTER 3 : Setting Up and Getting Started 38 Adjusting the brightness T o adjust screen bri g htness: • Use the increase brig htness and decrease bri ghtness keys on the keybo ard. For more information, see “System key combinati ons” on page 2 6 .
www.gatewa y.com 39 T o adjust the overall volume level using hardware controls: • If you are using ex ternal speakers , turn the kn ob on the front of the speakers. -OR- Use the mute and v olume control buttons on the key board . For more i nfor mati on , se e “System key combinations” on page 26 .
CHAPTER 3 : Setting Up and Getting Started 40 2 Pres s F N + F2 . The wireless status indicator turns on. For the location of the wireless status indica tor , see “Using the status indicators” on page 23 . T o turn the wi reless IEEE 80 2.11 radio off: • Pres s F N + F2 .
CHAPTER 4 41 Using Drives and Accessories • Changing m odules • Using the CD or DVD drive • Using the memo ry card reader • Adding and r emoving a PC Card • Usin g a p ort rep licat or • I.
CHAPTER 4 : U sing Drive s an d Acce ssor ies 42 Changing modules Y our noteboo k’s modular bay supports different bay modul e s , such as a CD drive, DVD drive, com bination DVD/C D-RW driv e, D V D ± R W d r i v e , a s e c o n d h a r d d r i v e , a d i s k e t t e d r i v e , a secondary battery , or a weightsaver .
www.gatewa y.com 43 6 Remove the optional security screw if your notebook has one. 7 Slide the bay module release latch. The module move s out slightly .
CHAPTER 4 : U sing Drive s an d Acce ssor ies 44 8 Slide th e bay module out . 9 Firmly push the new bay modul e straight into the bay until the latc h clicks into pla ce. 10 Reinstall the op tional security screw if your noteboo k has one. 11 Connect the optional p ort replicator .
www.gatewa y.com 45 Using the CD or DVD drive Y ou can use your notebo ok to enjoy a wide variety of multimedia features. Identifying drive types Y our Gateway not ebook may contain one of the following drive types . Look on the front of the drive for one o r more of the following logos: If you r driv e has this logo .
CHAPTER 4 : U sing Drive s an d Acce ssor ies 46 Using a CD or DVD [ T o i n s e r t a C D o r D V D : 1 Press the eject button on the CD or DVD drive. After the tray opens sl ightly , pull the disc tray completely ope n. 2 Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place.
www.gatewa y.com 47 Using the memory car d r eader Y ou can use memory c ar d s to transfer pictures fr om a di gital camera to your notebook. You can also use the memory card reader to transfer data betw een your notebook and a device that uses memory cards, such as a PDA, MP3 player , or cellular telephone.
CHAPTER 4 : U sing Drive s an d Acce ssor ies 48 Removing a memory card T o remov e a memory card: 1 Push the me mory card into the not ebook. The m emory card pops out slig htly . 2 Pull the memory card out of the notebook . Adding and r e moving a PC Car d Y our notebook has a PC Card slot (also known as a PCMCIA card slot).
www.gatewa y.com 49 T o remov e a PC Card: 1 Click the remov e hardware icon in the t askbar , the PC Card name, the n click Stop . -OR- T urn off your notebook . 2 Release the e ject button by p ressing the PC Ca rd eject button once. 3 Eject the PC Card by pressing the ejec t button again.
CHAPTER 4 : U sing Drive s an d Acce ssor ies 50 Installing a printer or other peripheral device Y our notebook or opti onal port replicator has one or more of the f ollowing po rts: IEEE 1394 (a lso known as Fir ewire ® or i.Link ® ), Uni versal Se rial Bus (USB) , S-Video (anal og video ), DVI (digital v ideo), and S/P DIF (di gital audio).
www.gatewa y.com 51 T o connect your USB device to your note bo ok: 1 Connect one end of the USB cable to yo ur device. 2 Connect the othe r end of the cable to a US B port on your notebook. Connecting an IEEE 1394 device Y our notebook has a 4-pin IEEE 1394 port (also known as a Firewire® or i.
CHAPTER 4 : U sing Drive s an d Acce ssor ies 52 Viewing the display on a pr ojector or monitor Y ou can use your notebo ok for giving presentations by connecting an e xternal monitor or projector to your moni tor (VGA) port. In addition, if you have the optional port replicato r , you can connect a monitor or pr ojec tor using a D V I port.
www.gatewa y.com 53 11 Pres s F N + F4 to switch between v iewing the display on the LCD panel, viewing the d isplay on the projector or monitor , and viewing the di splay on both the d isplay and the projector or monitor .
CHAPTER 4 : U sing Drive s an d Acce ssor ies 54 T o view you r notebook display on a television: 1 With your notebook off , connect one end of a standard S-Video cable to the S-Video out jack on your notebook. 2 Connect the other end of the cable to the Video in jack on your television or VCR.
www.gatewa y.com 55 Batteries If you run your notebook on battery power for extend ed periods, you may want to buy an additional main battery or a secondary battery so you can swap ba tteries when necessary . See “Changing batteries” on page 59 fo r more information about using a n additional battery .
CHAPTER 4 : U sing Drive s an d Acce ssor ies 56 Inkjet printer s and cartridges are relativ ely inexpensive , but they are slower than las er printers. Using a n inkjet color printer , you can print pictures, banners, and greeting cards, as well as documents.
CHAPTER 5 57 Managing Power • Monitoring the b a ttery charge • Recharging the battery(ies) • Recalibrating the battery(ies) • Extending battery life • Changing notebook power settings.
CHAPTER 5 : Man agi ng Po wer 58 Monitoring the battery char ge Y our new Gateway notebook is de signed to provide an exceptional b alance of performance and portabilit y . Your notebook uses the late st chipset and mobi le processor technologies to m anage the processor speed and po wer consumption for a greater battery life experience.
www.gatewa y.com 59 Changing batteries Replacing t he main battery T o replac e the main battery : 1 Disconnect your noteb ook from the optional port repli cato r . 2 I f y o u r n o t e b o o k i s o n a n d i s c o n n e c t e d t o A C p o w e r or has a charged secondary batte ry installed, go to Step 3 .
CHAPTER 5 : Man agi ng Po wer 60 5 Slide th e battery out of the notebo ok. 6 Slide a recharged batte ry into the noteboo k until it snaps into place. 7 Slide th e battery lock to the locked pos ition. 8 T urn your notebook ove r . 9 Open the LCD panel.
www.gatewa y.com 61 Recalibrating the battery(ies) If your notebook unexpecte dly goes into Standby mode wh ile you are using it but the batt ery charge is not low , you m ay need to recalibrate y our battery(ies). Y ou should also recalibrate the batte ry(ies) periodicall y to maintain the accuracy of the batte ry gauges.
CHAPTER 5 : Man agi ng Po wer 62 Extending battery lif e Maximizing battery pe rformance T o get maximum performance from your notebook battery(ies), w e recommend that you initially co ndition (fully charge and discharge) your new battery(ies) a few ti mes during the firs t several we eks of use, to let them reach their maximum rated capacity .
www.gatewa y.com 63 • T urn off auto-save features in Mic rosoft Office and other applications . • Copy programs from CDs or DVDs to the hard drive so you do not use battery p ower by running optic al drives. • Use the CD or DVD driv e only when necessary .
CHAPTER 5 : Man agi ng Po wer 64 • Hibernate - (als o called save to disk ) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off .
www.gatewa y.com 65 Changing the power scheme Power sch emes (groups of power setting s) let you change power saving o ptions such as when the display or hard drive is automatical ly turned off . Y ou c an select one of the defined power schemes or cr eate a custom power scheme.
CHAPTER 5 : Man agi ng Po wer 66 3 Click the a rrow button to open the Po wer Schemes lis t, then click the p ower scheme you w ant. - OR - Set the t imers, then cl ick Save As and type a name for the scheme. 4 Click OK . Changing alarm options Alarms can alert you when the ba ttery charge is low .
www.gatewa y.com 67 Changing advanced settings Advanced power settings let you ass ign different power saving modes to the power button and S tandby system ke y . Y ou can a lso select which p ower saving mode i s activated when you clos e the LCD panel.
CHAPTER 5 : Man agi ng Po wer 68 Activati ng and using Hib ernate mode Hibernate (also calle d save to dis k) wri tes all current mem ory (RAM) information to the ha rd drive, then turns your notebook completely off .
www.gatewa y.com 69 T o use Hibern ate mode: • As an automatic power savings mod e: Open the Pow er O ptio ns Pr oper tie s dialog box , then click the Pow er Schemes tab. Click t he arrow button to open a System h ibernates list, then click the time you want to use.
CHAPTER 5 : Man agi ng Po wer 70.
CHAPTER 6 71 T r aveling with Y our Notebook • Packing your noteb o ok • T raveling by air • Dial-up m odem • Radio frequency w ireless conn ections • Files • Security • Power • Additi.
CHAPTER 6 : Traveling with Your Notebook 72 Packing your notebook • Remove all p eripheral device s and cables. Remember to pack those you w ill need while traveling. • Pack your notebo ok securely into a briefca se or hand-carried lu ggage, and keep it separate from toiletries, liq uids, and food.
www.gatewa y.com 73 Radio fr equency wireless connections • Every country has different restric ti ons on the use of wireless devices . If your notebook is equipped with a wireless devic e, check with the loca l radio approval authorities prior to your trip for any r estr ictions on the use of a wireless dev ice in the destinatio n country .
CHAPTER 6 : Traveling with Your Notebook 74 Security • Get a locking cabl e for your notebook so you can attach a cable lock and leave your notebook in your hotel room while you are away . • Always keep your notebook w ith you whil e waiting i n airports, train stations, or bus terminals.
www.gatewa y.com 75 4 Highlight Pa ssword on boot , then press E NTER . 5 Highlight En abled , then press E NTE R . 6 Open the Exit menu, hig hlight Exit Savin g Changes , then press E NT ER . 7 When you start your computer , you are prompted to enter the user pas sword you set in Step 3 .
CHAPTER 6 : Traveling with Your Notebook 76 • Consult your insurance company and credit card company to learn about emergency travel assist ance if your notebook is lost or damag ed. • T ake y our recovery discs in case you ne ed to install an additional driver or software.
CHAPTER 7 77 Maintaining Y our Notebook • Caring fo r your notebook • Cleani ng your notebook • Maintaining the battery(ies) • Clea ning CDs or DVDs.
CHAPTER 7 : Mai ntain ing You r Note book 78 Caring f or your notebook T o extend the life of your no tebook: • Be careful not to bump o r drop your notebook, and do not put any objects on t op of it. The case, althoug h strong, is not made to support extra weight.
www.gatewa y.com 79 Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. Y ou may want to gather these items and put togethe.
CHAPTER 7 : Mai ntain ing You r Note book 80 If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the key board d o e s n o t w o r k a f t e r i t d r i e s , y o u m a y n e e d t o r e p l a c e i t .
www.gatewa y.com 81 Storing batteries Do not charge up the battery , the n store it away . A stored battery should be used every three to four week s. Let the battery fully discharge, then recharge to 40% if you plan to store it again.
CHAPTER 7 : Mai ntain ing You r Note book 82.
CHAPTER 8 83 Upgrading Y our Notebook • Preventing static el ectricity dis charge • Adding or r eplacing memory modules • Replacing the hard drive kit.
CHAPTER 8 : Upgrad ing Your Notebook 84 Pr eventing static electricity dischar ge The comp onents inside your no tebook are extremely sensit ive to static electr icity , also known as elec trostatic di scharge (ESD).
www.gatewa y.com 85 Adding or r eplacing memory modules Y our notebook uses memory modules c alled SO- D IMMs (Small Outline Dual I nline Memo ry Modules).
CHAPTER 8 : Upgrad ing Your Notebook 86 7 Loosen the eight or nine (depend ing on model) memory bay cover screws (these sc rews cannot be removed). 8 Lift the memory bay cover , then remove it.
www.gatewa y.com 87 9 If you are re moving a modul e, gently pr e ss outward on the clip at eac h end of the memory module until the module tilts up ward.
CHAPTER 8 : Upgrad ing Your Notebook 88 10 Pull the memory module out of the slot. 11 Hold the new or replacement mod ule at a 30-degree angle and press it into the empty mem ory slot. This m o d u l e i s k e y e d s o i t c a n o n l y b e i n s e r t e d i n o n e direction.
www.gatewa y.com 89 Replacing the har d drive kit If you would like more hard drive capac ity , yo u can replace your original dr ive with a high er-capacity drive.
CHAPTER 8 : Upgrad ing Your Notebook 90 8 Disconnect all p eripheral dev ices connected t o the notebook and remove any PC cards. 9 T u r n y o u r n o t e b o o k o v e r s o t h e b o t t o m i s f a c i n g u p , then remove the main and optional secondar y batteries.
www.gatewa y.com 91 11 Lift the hard drive ba y cover , then remove it. 12 Remove the two screws connect ing the hard drive to the notebook. Screw Screw.
CHAPTER 8 : Upgrad ing Your Notebook 92 13 Using the plastic tab, sli de the old hard drive, the n remov e it . 14 If your new hard drive already includes the hard drive bracket, go to Step 19 . -OR- If you need to move the hard drive bracket from your old hard drive to your new hard drive, go to Step 15 .
www.gatewa y.com 93 16 Remove the brac ket from the old drive . 17 Place the new drive, label side up, onto the brac ket so the screw holes line up. 18 Replace the screws that secure the bracke t to the driv e. 19 Slide th e new hard drive kit into your notebook, then replace the screws that sec ure the hard drive k it to the notebook.
CHAPTER 8 : Upgrad ing Your Notebook 94.
CHAPTER 9 95 T roubleshooting • Safety guidelin es • First step s • T rou bleshooti ng • T elephone support.
CHAPTER 9 : Troubleshooting 96 Safety guidelines While troubleshoot ing your notebook , follow these safety guidelines : • Never remove t he memory bay/hard drive bay cove r while your notebook is tur ned on, whi le the batter y(ies) are installed, and whil e the modem cab le, network cable, and AC power adapter are connected to y our notebook.
www.gatewa y.com 97 • If the notebook wil l not turn on, try turning it on w ith the notebook plug ged in and the main and op tional secondary batte ries removed, then try turning the notebook on with the notebook unplug ged and the battery(ies) i nstalled.
CHAPTER 9 : Troubleshooting 98 Diskette dri ve (modul ar or extern al) The disk ette drive i s not recog nized • Shut down and restart your notebook. • The modular d rive may not be inserted comp letely int o the modular bay . Press the m odule into the bay , then try to access the diske tte again.
www.gatewa y.com 99 The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box. For instructions on changi ng the screen resolution, see “Adjusting the screen r esoluti on” in your online User Guide .
CHAPTER 9 : Troubleshooting 100 • Make sure that the disc label is facing up, then try again. • If you are trying to play a DVD, m a ke sure that you have a DVD dri ve. For more information, see “Identifying drive typ es” on page 4 5 . • The modular d rive may not be inserted comp letely int o the modular bay .
www.gatewa y.com 101 A DVD movi e w ill not pl ay • Make sure that the labe l or side you wa nt to play is facing up, then try again. • M a k e s u r e t h a t y o u h a v e a D V D d r i v e . F o r m o r e information, see “Identifying d rive types” on pag e 45 .
CHAPTER 9 : Troubleshooting 102 Fingerprint reader The fingerprint r eader does not recognize your finger print • Make sure that you are using the correct method for swiping your finger . For more information, see “Running the T ouchStrip Tutorial” on page 30 .
www.gatewa y.com 103 The hard drive canno t be accessed, or you see a “Genera l failure reading drive C” error message • If a disk ette is in the dis kette driv e, eject it and restart your notebook. • Make sure that the hard driv e is installed c orrectly .
CHAPTER 9 : Troubleshooting 104 Y ou see an “Una ble to locate host” message and a re unable to browse the Interne t • This problem can occur when you have typed a URL (Web address) incorrectly , you have lost your Int ernet connection, or your ISP is having technical difficulties.
www.gatewa y.com 105 An external keyboard does not work • Make sure that the ke yboard cable is plug ged in correctly . • Remove all e xtension cables and sw itchboxes. • Clean the keyboard by using an aerosol can of air with a narrow , straw-like ex tension to remove dust and lint trapped under the keys.
CHAPTER 9 : Troubleshooting 106 • T ype of connection used —Y ou can connec t the Media Center computer video outp ut to a TV . However , the connection type has an affect on the video quality .
www.gatewa y.com 107 • Age of the TV —Newer TVs usually have more advanced features, produce a better quality pic ture, and support higher screen resoluti o ns. The Media Center video display wi ll likely be b etter on a new er model TV . • Ty p e of T V (interlaced or progressi ve scan) Many TVs use interlaced video.
CHAPTER 9 : Troubleshooting 108 Y ou want to know whether yo u can pl ay recorde d videos on other comput ers • Y e s , y o u c a n . A D V R - M S f i l e r e c o r d e d t o D V D c a n b e replayed on another Media Cente r computer or on a non-Media Center computer t hat has a DVD pla yer and DVD d ecoder s oftware (su ch as Pow erDVD) .
www.gatewa y.com 109 Modem (cable or DSL) The modem does not connect • Make sure that the mo dem cable is plug ged into the Ethernet network j ack and not the modem jack. For the location of your netw ork jack, see “Right ” on page 8 . • See the documentation that came with your mo dem for additional troubleshooting information.
CHAPTER 9 : Troubleshooting 110 3 Click the lo cation from whic h you are dialing , then click Ed it . 4 Make sure that all settings ar e correct. • Disconnect any ans wering machine, fax machine, or printer that is o n the same line as the m odem. Do not connect these devices to the same tele phone line as the modem.
www.gatewa y.com 111 Y our 56K modem does not connect at 56 K • Current FCC regulations restrict actual data transfer rates over pub lic telephone lines to 53K. Other factors , such as line nois e, telephone ser vice provider equipment, or I SP limitatio ns, may lower the s peed eve n further .
CHAPTER 9 : Troubleshooting 112 5 Click the Diag nost ic tab, then click Query Modem . If information about the modem appe ars, the modem passed diagnostics.
www.gatewa y.com 113 The exter nal mouse does not w ork • Make sure that the mo use cable is plugged i n correctly . • Shut down and restart your notebook. • Remove all e xtension cables and sw itch boxes. • T ry a mouse you know is working to make sur e that the mouse port work s.
CHAPTER 9 : Troubleshooting 114 Y our wired Ethernet network is running sl o wer than you expe ct • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component.
www.gatewa y.com 115 Networks (wireless) Y ou turned wireless networking on, but it takes a while to connect • When wireless netw orking is turned on, it automatically scans for available connections. The scan c an take approximately 30 sec onds to comple te.
CHAPTER 9 : Troubleshooting 116 2 Right -click Wireless Network Co n nection , then click Sta tus . T he Wireless Network Co nnection Statu s dialog bo x opens. The meter show s the signal strength for wireless networking on your computer if other computers with the same network name are within range of your computer .
www.gatewa y.com 117 Internet Explorer i s unable to acces s the Internet • Reset the po wer on your cable or DSL modem and your access point. T his reestablishes co mmunication between your Int ernet Service Provider and your modem and between your modem and your access point.
CHAPTER 9 : Troubleshooting 118 PC Cards Y ou installed a PC Card and now your notebook is having problems • Make sure that you have correctly installed required sof twa re for the PC C ard. For more i nfo rmat io n, se e your PC Card’s documentation.
www.gatewa y.com 119 The printer will not t urn on • Make sure that the printer is onli ne. Many printe rs have an online/offline butto n that you may need to press. • Make sure that the pow er cable is plugg ed into an AC power source. The printer is o n but will not print • Check the c able between the printer and your notebook.
CHAPTER 9 : Troubleshooting 120 3 Right-click the name of the printer y ou want to use . If the menu shows a check mark next to Use Printer Offli ne , click Use Printer Offline to clear the che ck mark. • Wait until files have b een printed b efore sending additional files to the printer .
www.gatewa y.com 121 To u c h p a d T ouchpad is not working • Make sure the touchpa d is turned on. For more information, see “Changing mouse, touchpad, or pointing devi ce settings” in your online User Guide . The notebook is not responding when you click or tap on the touchpad • T urn on the touchpad.
CHAPTER 9 : Troubleshooting 122 T elephone support Befor e calling G ateway Cust omer Care If you have a technical problem wit h your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outl et that is supp lying power .
APPENDIX A 123 Legal Inf ormation • Important safety information • Regulatory compliance statements • Envir onmental info rmation • Notices.
APPENDIX A : Legal Infor mat ion 124 Important safety inf ormation Y our G atew ay no tebook is de signed and teste d to me et the lates t sta ndar ds fo r saf ety o f information technology equipment.
www.gatewa y.com 125 • Unplug the noteboo k from the wall o utlet and refer servicing t o quali fied perso nnel if: • The power cor d or plug is damaged. • Liqui d has be en spilled i nto the n otebook. • The n otebook do es not operate p roperly w hen the op erating ins t ructi ons are fol l ow ed .
APPENDIX A : Legal Infor mat ion 126 Additiona l limitation s, cautions, and concerns for specific count ries are listed in the specifi c country secti ons (or country group s ections). The wirele ss devices in your sy stem are only qual ified for use in the cou n trie s iden t ified by t h e Rad io Approval Marks on t he syst em rating label.
www.gatewa y.com 127 The FCC has s et a general guid eline of 8 i nches (20 cm) sep aration betwee n the device and the body , for use of a w ireles s device near the body (this do es not includ e extremiti es). This device should be used mor e than 8 inches (20 cm) fr om the body when wire less devices are on.
APPENDIX A : Legal Infor mat ion 128 Calif ornia P roposition 65 Warn ing Mercury W arning T elecommun i cations per Part 68 of the Code of F e deral Regulations (CFR 47) (appl icable to products fitted with USA modems) Y our modem complies with Part 68 of t he Code of Federal Regulations (CF R 47) rules.
www.gatewa y.com 129 Canada Industry Canada (IC) Intentional emitter per RSS 210 Low power , Radi o transmitter typ e devices (radio frequency (RF) wireless communicatio n device s), oper ating in the 2.4 G Hz band and/or 5 .15 – 5.3 5 GHz ba nd, may be present (emb edded) in yo ur noteb ook syst em.
APPENDIX A : Legal Infor mat ion 130 Bef ore install ing this equipm ent, users shoul d ma k e sur e that it is permissi ble to be connect ed to the facil ities of the local telec ommunicati ons company. The eq uipment must a lso be instal led u s i n g a n a cc e pt a bl e m et h o d o f c o n n ec ti on .
www.gatewa y.com 131 All Gat eway systems e quipped with CD and DVD drives comply with the app ropriate saf ety standa rds, including IEC 825. The las er devices in these compo n en t s ar e classified a s “Class 1 Laser Products” under a US Department o f Health and Human Services (DHHS) Radiation Performance Stand ard.
APPENDIX A : Legal Infor mat ion 132 Notices Copy right © 2007 Gateway , Inc. All Ri ghts Res erved 7565 Irvine Center Drive Irvine , CA 92618 USA All Rights Reserved This publ ication is pr otecte d by co pyright and all r ights are r eserved .
133 A AC adapter connecting 16 connector 9 international adapters 63 accessories purchasing 54 safety precautions 125 acoustic hand set coupler 72 airplane power adapters 54 alarms 66 application key .
134 Index butto ns Hotkey 11 C cable lock 7 cable modem 9 , 20 connecting 20 troublesh ooting 109 camera See digit al camera See digita l video camera Caps Lock indicator 23 cards inserting memory car.
135 www.gatewa y.com microphone 6 modem (d ial-up) 9 monitor (V GA) 7 , 52 mouse 7 , 8 MP3 player 8 network 9 port replicato r 10 pow er 9 , 16 prin ter 7 , 8 projec tor 52 scanner 7 , 8 speaker 7 S-V.
136 Index See DVD driv e DVD±R W drive See DVD driv e DVI por t 26 , 50 , 52 E eject button CD 46 DVD 46 eject hole CD 46 DVD 46 electrostatic discharg e (ESD) 84 EmPower power adapter 63 ergonomics .
137 www.gatewa y.com multibay b attery 60 PC Card 48 peri pher al dev ices 50 prin ter 50 scanner 50 second h ard drive 42 , 55 secondary battery 42 , 55 , 60 Internet troublesh ooting 103 J jacks See.
138 Index using 47 microphone built-in 11 jack 6 Microsoft Certificate of Authenticity 3 mod el number 3 , 74 mode m cable 9 , 20 connecting 19 , 20 dial-up 19 , 72 DSL 9 , 20 international adapter 72.
139 www.gatewa y.com slot 48 troublesh ooting 118 PC Card slot 8 PCMCIA card See PC Card PDA memo ry card s 47 peri pher al dev ices 50 Plug and Play devices IEEE 1394 suppo rt for 50 USB su pport for.
140 Index right-clicking 38 S S/PDIF j ack 50 safety avoiding repetitive strain 15 caring for notebook 78 general pre cautions 124 guidelines for troublesh ooting 96 postur e 15 reducing eye strain 14.
141 www.gatewa y.com T technical support Suppor t 4 tips before contacting 122 telephone aco ustic h andset c oupler 72 line protector 72 lin e tester 72 telephone su pport 122 television playing DV D.
142 Index V ventilation 7 VGA port 7 , 52 video monitor p ort 7 proj ector po rt 7 S-Vide o out jack 9 troublesh ooting 121 VGA port 7 video c amera connecting 51 volume adjusting 28 , 38 adjusting mo.
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MAN PHTM/ ORIO N HW RE F GD E XP R1 4/07.
An important point after buying a device Gateway Laptop (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Gateway Laptop yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Gateway Laptop - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Gateway Laptop you will learn all the available features of the product, as well as information on its operation. The information that you get Gateway Laptop will certainly help you make a decision on the purchase.
If you already are a holder of Gateway Laptop, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Gateway Laptop.
However, one of the most important roles played by the user manual is to help in solving problems with Gateway Laptop. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Gateway Laptop along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
