Instruction/ maintenance manual of the product Computer Drive Gateway
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componen t guide Remov able Stor age Y our Gatewa y Comput er Installing Configuring.
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i Contents 1 Preparing to Insta ll Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Preparin g your work area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Preventin g static elec tricity dis charge .
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1 1 Preparing to Install Y our Drive This guide provides the information you need to install a new or replac ement: ■ CD or DVD driv e ■ Diskette drive ■ Flas h memory dri ve ■ Ta p e d r i v e ■ Zip d rive Only the tape and Zip drives require uninstalling and installing sof tware as part of the installation process.
2 Chap ter 1 : Prepa rin g to In stall Y our Driv e www .g atew a y .com T o install a drive, follow these steps: 1 Remo ve driv e software (if r eplaci ng a Zip or tape d rive). 2 Remove the ex isting drive (if replacing a d rive). 3 Ins tal l th e ne w dr ive .
3 Prepa ring your work ar ea www .gatew a y .com Pre venting static electric ity disc har g e The components inside yo ur computer are extremely sensitive to static electricity , also know n as electrosta tic dis charge (ESD) . Before opening the com puter case, follow these guidelines: ■ T urn off your comput er .
4 Chap ter 1 : Prepa rin g to In stall Y our Driv e www .gatew a y .com.
2 5 Remo ving an Existing Drive Read this c hapter to learn how to remove an exi sting drive. Y ou need to remove an existing drive if yo u are replacing a drive.
6 Chapter 2: Removing a n Existing Drive www .gatew a y .com Remo ving drive software If you are installi ng a diskette, CD, or DVD drive, you do not need to remove any software.
7 Removing drive softwa r e www .gatew a y .com 4 Click Add/Remove or Remo ve and follow the on-screen instructions. If you are asked to remov e any shared f iles, click No . (These files may be needed by other program s.) 5 When the removal is co mplete, shut down W indows and turn off y our computer .
8 Chapter 2: Removing a n Existing Drive www .gatew a y .com Remo ving the drive T o remove the existing drive: 1 T urn off your computer , then remove the computer case cover following the static electric ity precautions on page 3. See the documentation that came with your computer for instructions on removing your computer case c over .
9 Removing the drive www .gatew a y .com 4 Disconnect the fro nt panel USB round da ta cable from the bac k of the flash memory drive. Make sure that you pull the connector , not th e cable. Note the orientation of th e connector . Y ou will attach the data cable to your new drive using the same orientation.
10 Chapter 2: Removing a n Existing Drive www .gatew a y .com 5 Disconnect the flash mem ory drive’ s round data cable from the system board. Make sure that you pul l the connector , not the cable. Note the orientation of th e connector . Y o u will attach the da ta cable from yo ur new drive using the same orient ation.
11 Removing the drive www .gatew a y .com 6 Disconnect the power cable from the back of the drive. Make sure that you pull the connector , not the cable.
12 Chapter 2: Removing a n Existing Drive www .gatew a y .com.
3 13 Installing a Ne w Drive Read thi s chapter to learn how to: ■ Configur e IDE and SCSI drive s ■ Install the drive.
14 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com Identifying connector s The following illus trations identify basic drive conn ectors. CD , D VD, diskette, tape, and Zip drives ■ Power connector . Bo th small and la rge power supply connectors attach only one way .
15 Identifyi ng connec tors www .gatew a y .com ■ Jumper bl ock. The jumper block is used to configure your IDE drive as a master , slave, or cable select drive, or to configure your SCSI drive’ s ID and termination. A label on the drive s hows which jumper/pin position corresponds to which setting.
16 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com Configuring the ne w IDE drive Y ou can configure CD , DVD, diskette, and Z ip drives as boota ble drives. Y ou can use bootable drives to start up ( boot ) your computer wit h special bootable media, s uch as a system diskette (a diskette that contains operati ng system files).
17 Configur ing the new I DE drive www .gatew a y .com Master driv es If the drive you are installing is on the end of th e cable, it is the master drive.
18 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com Setting the IDE jumpers IDE drives contain a jumper bloc k . A jumper block is a set of pins located on the drive. The jumper b lock is typically located on t he rear of the drive, although it ma y be located on the top or th e bottom of the drive.
19 Configur ing the new I DE drive www .gatew a y .com T o set the jumpers for an IDE drive: 1 Look at the jumper label to find the jumpers for setting a master , a slave, or a cable select drive. The label is either a sticker on the drive, or it is printed direct ly on the drive.
20 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com Configuring the ne w SCSI drive If your computer contain s SCSI devices, they are connected to a SCSI host ad apte r add- in ca rd.
21 Configu ring the new SC SI drive www .gatew a y .com SCSI IDs In addition to recogni zing the ends of the SCS I chain, your computer needs to designate the orde r of the links. For this reason , each device on the S CSI chain re quires a uni que de vice ID.
22 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com 5 Check S CSI terminat ion. If your drive will be the last device on the SCSI cable or the only device on the cable, as shown in Example A, make sure that a jumper is installed on the SCSI terminati on jumper pins or that a termina tor plug is inst alled.
23 Inst alling a dri ve www .gatew a y .com Installing a drive This section tells you ho w to install the drive and how to attac h the cables. T o install a drive: 1 Slide the drive into the bay and secure the drive in the drive bay by following the inst ructions in your computer user’ s guide.
24 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com 4 If you are installing a CD, DVD, diskette, tape, or Zip drive, connect the data cable to the back of the drive. Be careful not to for ce the cable connector or bend a ny of the pins. Follow the data cable from the connection on the dri ve to the other end of the cab le.
25 Inst alling a dri ve www .gatew a y .com 5 Connect th e front panel USB round d ata cable to the back of th e flash memory drive. Be careful no t to force the cable connector or bend any of the pins.
26 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com 6 Connect the fla sh memory drive’ s round data ca ble to the Front Panel USB connector o n the system board . Be careful not to force the cable connector or bend any of the pin s. 7 Check all cables in y our computer .
27 Inst alling a dri ve www .gatew a y .com 10 T urn on your co mputer . ■ If you installed a flash memor y drive, you are finished. Stop h ere. ■ If you installed a diskette, CD, or DVD drive, go to “Configuring the BIOS” on page 28. ■ If you installed a Zip drive and want it to be bootable, go to “Configuring t he BIOS” on p age 28.
28 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com Configuring the BIOS If you are installing a SCSI drive, you do not need to configure the BIOS. The installation is c omplete. A boot drive is a driv e that can be used to sta rt your computer .
29 Config uring the BIOS www .gatew a y .com 5 Spec ify wh ich devic es you w ant to b oot f ro m, and in w hi ch or der . ■ T o specify your 3.5-inch, 1.
30 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com Installing Zip drive software If you installed a Zip drive, you need to install additional software. Use the Iomega ware™ CD to install your Zip drive software. T o install the Zip drive software: 1 Start your computer .
31 Installi ng Seag ate t ape dr ive softwa r e www .gatew a y .com Installing Seagate tape drive software If you ins talled a Seag ate tape d rive, you nee d to instal l additio nal software . Use the Seagate Backup Exec™ CD to install your tape driv e software.
32 Chapte r 3: Installi ng a New Dr ive www .gatew a y .com.
4 33 T r oub leshooting This chapter provides some so lutions to common driv e problems. Read this c hapter to learn how to: ■ Understand ge neral troublesho oting guideline s ■ T roubleshoot CD o.
34 Chapter 4: Troubles hooting www .gatew a y .com General tr oubleshooting guidelines If your computer does not recognize the new drive, try these troubleshooting tips before calling Gat eway T e chnical Su pport: ■ Review the installatio n procedures.
35 CD or DVD drive www .gatew a y .com CD or D VD drive Some of the steps in this section may require you to remove the computer case cover . Follow “Prev enting static electricity di scharge” on page 3 when wo rking inside your computer . Y our computer does not recognize the CD or D VD drive.
36 Chapter 4: Troubles hooting www .gatew a y .com A udio CD does not produce sound. ■ Make sure that the CD la bel is facing up, t hen try again. ■ S o m e C D s h a v e c o p y p r o t e c t i o n s o f t w a r e . Yo u m a y n o t b e a b l e t o p l a y t h e s e CDs on your comp uter .
37 Diskette dr ive www .gatew a y .com Diskette drive Some of the steps in this document may require you to remove th e computer case cover . Follow “Preventing static electricity disch arge” on page 3 when working inside your c omputer . Y our computer cannot access the diskette dri ve .
38 Chapter 4: Troubles hooting www .gatew a y .com 3 Right-click the icon for the diskette drive, click Format , t hen click Start . Y our computer does not recognize the diskette driv e. ■ If the diskette drive is identified incorrectly in the BIOS, you may not be able to start from or forma t a diskette.
39 Diskette dr ive www .gatew a y .com ■ If you have checked th e BIOS settings and the settings are correct, the problem m ay be a poor con nection between the diskette drive an d the system board. Because no locking clips hold th e diskette drive cable in place, the cable may n eed to be reseated.
40 Chapter 4: Troubles hooting www .gatew a y .com ■ If you have recently added any hardware to the c omputer , such as a tape backup unit, so und card, scanner , or network card, try removing these items from the computer one at a time. Each time you remove an item, try to start your computer using a system diskette or try to fo rmat a diskette.
41 Diskette dr ive www .gatew a y .com Disket te dri ve error mess ages Diskette Dri ve 0 Failur e or Diskette Drive 1 Fai lure This error is usually seen as the computer starts up. ■ Check the BIOS to make sure that the drives are identified correctly .
42 Chapter 4: Troubles hooting www .gatew a y .com Flash memory drive Some of the st eps in this document may require you to remo ve the computer case cover . Follow “Preventing static electricity disch arge” on page 3 when working inside your comput er .
43 Zip drive www .gatew a y .com Cannot copy songs fr om a Secure Digital memory car d to m y computer . Secure Digital memory cards have copy protection algorithms that prevent you from copying copyrighted material from the card to an other device.
44 Chapter 4: Troubles hooting www .gatew a y .com ■ Make sure that the software drivers for the Zip drive are correctly installed. See “Installing Zip drive software” on pa ge 30. ■ If your computer’ s operating system is W indows 98, make sure that the operating system is running in 32-bit mode (Protected mode).
45 Tape dri ve www .gatew a y .com T ape drive Some of the steps in this section may require you to remove the computer case cover . Follow “Prev enting static electricity di scharge” on page 3 when working inside your computer . After a period of succes sful operation, the tape drive appears to f ail during a bac kup or restore.
46 Chapter 4: Troubles hooting www .gatew a y .com Cleaning a tape drive. The tape drive needs to be cleaned. Y ou can clean the drive using one of two method s: ■ Use a T rav an cleanin g cartridge ■ Clean t he drive head m anually T o clean the drive head manually: 1 Moisten a cl ean, fo am-tip sw ab in isopropyl alcohol.
47 Tape dri ve www .gatew a y .com Y our computer does not recognize your ne w SCSI tape drive or other SCSI de vices: ■ Make sure that you have correctly installed the Seagate Backup Exec software. ■ Make sure th at all cab les are atta ched securel y .
48 Chapter 4: Troubles hooting www .gatew a y .com Getting tec hnical suppor t If none of these solutions resolve your drive problems, contact Gateway T echnica l Support for further assistance . For information about the different methods for contacting Gateway T echnical Support, see the user’ s guide that came w ith yo ur c omp uter .
A 49 Saf ety , Regulator y , and Legal Inf ormation Regulator y compliance statements United States of A meric a Federal Communicati ons Commission (FCC) Unintentional emitter per FCC Part 15 This dev.
50 Appendi x A: Safety , Regulator y, and Leg al Informa tion www .gatew a y .com This equipment generates, uses, and can radiate ra dio frequency energy and, if not installed and used in accordance with the instructions , may cause harmful inter ference to radio or televi sion reception.
51 Regu latory comp liance s tatemen ts www .gatew a y .com Laser sa fety stateme nt All Gateway syst ems equipped wit h CD and D VD drives comply with the appropria te safety standards, includin g IEC 825.
52 Appendi x A: Safety , Regulator y, and Leg al Informa tion www .gatew a y .com Notices Copy right © 2003 Gate way , Inc. All Rights Reserved 14303 Gatewa y Place P owa y , CA 92064 USA All Rights Reser ved This publication is protected by copyright and all rights are reserved.
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MAN US REMO VE STORA GE INST R6 5/03.
An important point after buying a device Gateway Computer Drive (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Gateway Computer Drive yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Gateway Computer Drive - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Gateway Computer Drive you will learn all the available features of the product, as well as information on its operation. The information that you get Gateway Computer Drive will certainly help you make a decision on the purchase.
If you already are a holder of Gateway Computer Drive, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Gateway Computer Drive.
However, one of the most important roles played by the user manual is to help in solving problems with Gateway Computer Drive. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Gateway Computer Drive along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
