Instruction/ maintenance manual of the product CG3000 Gateway
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part number July 2009 NETGEAR , Inc. 350 East Plumeria Drive San Jose, CA 95134 Wireless Cable V oice Gateway CG3000/CG3100 User Manual.
ii v1.0, July 2009 © 2009 by NETGEAR, Inc. All rights reserved. T rademarks NETGEAR and the NETGEAR logo are trademarks of NETG EAR, Inc. Microsoft, W indows, and W i ndows NT are registered trademarks of Microsoft Cor poration. Other brand and product names are registered trademar ks or trademarks of their respective holders.
v1.0, July 2009 iii radio spectrum – Arti cle 3.2. T esting for radi o test suites according to EN 300 328- 2 has been conducted. These are considered relevant and sufficient.
v1.0, July 2009 iv.
v v1.0, July 2009 Content s About This Manual Conventions, Formats, and Scope ............... ................ ............. ................ ................ ....... ix How to Print This Manual ......... ............. ................ ............. .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual vi v1.0, July 200 9 Blocking Keywords, Sites, and Services ............... ... ............. .... ... ... ... .... ... ... ... ... .... ... ... .. 3-2 Blocking Keywords and Domains ........... ...
Wireless Cable Voice Gateway CG3000/CG3100 User Manual vii v1.0, July 2009 Appendix B Related Document s Index.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual viii v1.0, July 200 9.
ix v1.0, July 2009 About This Manual The NETGEAR ® W i r eless Cable Modem Gateway CG3000 User Manual describes how to install, configure and troubleshoot the W ireless Cable V oi ce Gateway . The information in this manual is intended for readers with intermedia te computer and Internet skills.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual x v1.0, July 200 9 • Scope . This manual is written for the V oice Ga teway according to these specifications: Product V ersion Wireless Cable .
1-1 v1.0, July 2009 Chapter 1 Connecting the Gateway This chapter describes how to configure your V oice Gateway Internet connection. For help installing your gateway, see the Wireless Cable Voice Gateway CG3000/3100 Quick Install Guide .For information about product features an d compatible NETGEAR products, see the NETGEAR website at http://www .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 1-2 Connecting the Gateway v1.0, July 200 9 Y ou can use the LEDs to verify status and conn ections. The foll owing table lists and describes each LED and button on the front pane l of the gateway.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Connecting th e Ga te way 1-3 v1.0, July 2009 Gateway Rear Panel The rear panel includes the followi ng connections, viewed from left to right, a.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 1-4 Connecting the Gateway v1.0, July 200 9 When you have logg ed in, if you do not click Logout , the gateway waits for 5 minutes after no activity before it automatically logs you out. T o log in to the gateway: 1.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Connecting th e Ga te way 1-5 v1.0, July 2009 V iewing the Basic Settings T o view or configure the basic settings, select Basic Settings from the main menu: Figure 1-5 By default Dynamic IP is selected.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 1-6 Connecting the Gateway v1.0, July 200 9 MT A St atus From the main menu select MT A Status to display the following screen: Figure 1-6.
2-1 v1.0, July 2009 Chapter 2 Wireless Configuration For a wireless connection, the SSID, also called the wireless ne twork name, and the wireless security setting must be the same for the gateway and wireless computers or wireless adapters. NETGEAR strongly recommends that you use wireless security .
Note: NETGEAR’ s Push 'N' Connect feature is based on the W i-Fi Protected Setup (WPS) standard (for mo re information, see http://www .wi-fi.or g ). All other W i- Fi-certified and WPS-capable products s hould be compatible with NETGEAR products that implem ent Push 'N' Connect.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Wireless Configuration 2-3 v1.0, July 2009 Wireless Security Options Indoors, computers can connect over 802.1 1n wireless networks at a maximum range of up to 300 feet. Such distances can allow for others outside your immediate area to access your network.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 2-4 Wireless Configuration v1.0, July 200 9 2. In the main menu, under Setup, select W irel ess Settings to displa y the following screen: Figure 2-1 3. If you make changes, yo u m ust click Apply for them to take effect.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Wireless Configuration 2-5 v1.0, July 2009 Ta b l e 2-1. Wireless Settings Settings Description Wireless Network Name (SSID) The SSID is also known as the wireless network name. Enter a 32-character (maximum) name in this field.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 2-6 Wireless Configuration v1.0, July 200 9 Wi-Fi Protected Setup (WPS) WPS Config T o use WPS, you must enable WPS Con fi g and click Apply . Device Name The default is NetgearAP . Th is identifies your gateway for client WPS devices that want to join the network.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Wireless Configuration 2-7 v1.0, July 2009 Configuring WEP (Wired Equivale nt Privacy) Wireless Security Note: If you use a wireless computer to configure wireless sec urity settings, you will be disconnected when you click Appl y .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 2-8 Wireless Configuration v1.0, July 200 9 5. Enter the WEP encryption key information: • WEP PassPh rase : T o use a passphrase to automatically generate the keys, enter a passphrase and click Gene rate .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Wireless Configuration 2-9 v1.0, July 2009 3. Select one of the WP A settings: Figure 2-3 • WP A-PSK . Thi s setting provides the TKIP encr yption type and a pre-shared key passphrase. • WP A2-PSK .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 2-10 Wireless Config uration v1.0, July 200 9 specified in the W ireless Settings screen and sets the wireless secur ity settings to either WP A-PSK or WP A2-PSK and then and broadcasts these settings to the wireless client.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Wireless Configuration 2 -11 v1.0, July 2009 2. In the main menu, select W ireless Settings. Scroll down to the WPS section of the screen: WPS automatically selects WP A-PSK if security is disabled.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 2-12 Wireless Config uration v1.0, July 200 9 T o access the Internet from any computer connected to your ga teway, launch a browser such as Microsoft Internet Explorer or Mo zilla Firefox. Y ou should see the gateway’ s Internet LED blink, indicating communi cation to the ISP .
Note: WPS is incompatible with WEP security . If WEP is configured in the gateway then WPS cannot be en ab led. Wireless Cable Voice Gateway CG3000/CG3100 User Manual Wireless Configuration 2 -13 v1.0, July 2009 3. Select Enable in the WPS Config field an d click Apply .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 2-14 Wireless Configur ation v1.0, July 200 9 Adding Both WPS and Non-WPS Client s For non-WPS clients, you can not use the WPS setup procedures to add them to the wireless network.
3-1 v1.0, July 2009 Chapter 3 Content Filtering This chapter describes how to use content filteri ng s for the gateway. This chapter includes: • “V iewing or E-mailing Logs ” • “Blocking Key.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 3-2 Content Filtering v1.0, July 200 9 T o e-mail logs: 1. Fill in the Contact Email Addr ess and SMTP Server Name fields. 2. Select the Enable check box for E-mail Alerts . 3. Click Apply so that your changes take effect.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Content Filtering 3-3 v1.0, July 2009 2. In the main menu, under Content Filtering, selec t Block Sites. The Block S ites screen displays. Figure 3-2 3. T o use key word blocking, select the Keyword Blocking Enable check box.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 3-4 Content Filtering v1.0, July 200 9 If the domain www .zzzyyqq.com is specified, the URL <http://www .zzzyyqq.com/xxx.html> is blocked, along with all other URLs in the www .zzzyyqq.com site.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Content Filtering 3-5 v1.0, July 2009 • PPTP Pass-Through . PPTP traf fic is forwarded. If you clear this check box then this traffic will be blocked. • Multicast . The gateway can pass multicastin g streams through the firewall.
Figure 3-4 Wireless Cable Voice Gateway CG3000/CG3100 User Manual 3-6 Content Filtering v1.0, July 200 9 3. From the Service list, select the service or game that you will host on your network. If the service does not appear in th e list, see the following section, “Adding a Custom Rule” on page 3-6 .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Content Filtering 3-7 v1.0, July 2009 4. In the Local IP Address field, enter the IP address of your local computer that will provide this service. 5. Click Apply . The service appears in the list.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 3-8 Content Filtering v1.0, July 200 9.
4-1 v1.0, July 2009 Chapter 4 Managing Y our Network This chapter describes how to perform network management tasks with your V oice Gateway. When you log in to the gateway, the se tasks are grouped under Maintenance.
Figure 4-1 Wireless Cable Voice Gateway CG3000/CG3100 User Manual 4-2 Managing Yo ur Networ k v1.0, July 200 9 The Modem S tatus screen fiel ds are explain ed in the followin g table. Ta b l e 4-1. Modem St atus Fields Field Description S tandard S pecification Compliant DOCSIS 3.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Managing Your Network 4-3 v1.0, July 2009 V iewing the Connection St atus Use the Connection screen to track the gateway’ s initialization proced ure, and to get details about the downstream and upstream cable channel.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 4-4 Managing Yo ur Networ k v1.0, July 200 9 The gateway automatically goes through the following steps in the provisioning process: • Scan and lock the downstream frequency , and then link back in upstream direction.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Managing Your Network 4-5 v1.0, July 2009 A message notifies you when the gateway has been restored to previous settings.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 4-6 Managing Yo ur Networ k v1.0, July 200 9 4. Click Apply to save your changes. Note: After changing the password, you wil l be required to log in again to co ntinue the configuration.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Managing Your Network 4-7 v1.0, July 2009 T esting Connectivity wi th the Ping Command T o start a ping test, enter the IP address in the Diagnostics screen, and click the Ping button. The Ping Results are displayed: Figure 4-6 T raceroute T o start a T raceroute test: 1.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 4-8 Managing Yo ur Networ k v1.0, July 200 9 2. Fill in the fields: • T arget . The IP address or host name of th e computer you would like to trace. • Max Hop s . Maximum number of hops to search for tar get.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Customizing Your Network 5-1 v1.0, July 2009 Chapter 5 Customizing Y our Network This chapter describes how to customize your ne twork through the advanced settings on your gateway. When you log in to the gateway, these tasks are grouped under Advanced.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 5-2 Customizi ng Your Netw ork v1.0, July 200 9 T o set up a DM Z host: 1. In the main menu, under Advanced , select DMZ Host. The followin g screen displays: Figure 5-1 2. If desired, select the Respond to Ping on W AN Port check box.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Customizing Your Network 5-3 v1.0, July 2009 T o confi gure LAN IP settings: 1. In the main menu, under Advance d, select LAN IP . The LAN IP scre en displays. Figure 5-2 2. Enter the following LAN IP settings: • LAN IP Addr ess .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 5-4 Customizi ng Your Netw ork v1.0, July 200 9 • DHCP Server . The ga tewa y is set up by default as a Dynamic Host Config ura tion Protocol (DHCP) server, which provides the TCP/IP configuration for all the computers that are connected to the gateway .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Customizing Your Network 5-5 v1.0, July 2009 Configuring Universal Plug and Play (UPnP) Universal Plug and Play (UPnP) helps devices, su ch as Internet appliances and computers, access the network and connect to oth er de vices as need ed.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 5-6 Customizi ng Your Netw ork v1.0, July 200 9 The UPnP Portmap T able displays the IP addr ess of each UPnP device that is currently accessing the gateway and which internal and external ports of the gateway were opened by that device.
6-1 v1.0, July 2009 Chapter 6 T roubleshooting This chapter gives information ab out troubleshooting y our W ireless Cable V oice Gateway . For the common problems listed, go to the section indicated. Tip : NE T GEAR prov ides help ful artic les, docu mentation, and the latest software updates at http://www .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 6-2 Troubleshooting v1.0, July 200 9 Using LEDs to T roubleshoot The following table pr ovides help when u sing the LEDs for troubleshooting. Ta b l e 6-1. Using LEDs to T roubleshoot LED Behavior Action All LEDS are off when the gateway is plugged in.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Troubleshooting 6-3 v1.0, July 2009 Connecting to the Gateway’ s Main Menu If you are unable to access the gateway’ s main menu from a comput.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 6-4 Troubleshooting v1.0, July 200 9 T roubleshooting the ISP Connection If your gateway is unable to access the Interne t and your Cable Link LED is on, you may need to register the Cable MAC Address and/or Device MAC Address of you gate way with your cable service provider .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Troubleshooting 6-5 v1.0, July 2009 If the path is not working correctly , you could have one of the following pr oblems: • W rong physical co nnections. – Make sure the LAN port LED is on. If the LED is of f, see “Using LEDs to T roubleshoot” on page 6-2 .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual 6-6 Troubleshooting v1.0, July 200 9.
Default Settings and Technical Specifications A-1 v1.0, July 2009 Appendix A Default Settings and T echnical S pecifications Factory Default Settings Y ou can return the gateway to its factory settings. On the bottom of the gateway, press and hold the Restore Factory Settings button for over 7 seconds.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual A-2 Default Settings and Technical Specifications v1.0, July 200 9 T echnical Specifications The table below describes the techni cal specifications for the gateway.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Default Settings and Technical Specifications A-3 v1.0, July 2009 Environmental S pecifications Operating temperature: 32 140 .
Wireless Cable Voice Gateway CG3000/CG3100 User Manual A-4 Default Settings and Technical Specifications v1.0, July 200 9.
Related Documents B-1 v1.0, July 2009 Appendix B Related Document s This appendix provides links to reference documents yo u c an use to gain a more comple te understanding of the technolog ies used in your NETGE AR product. Document Link Windows XP and Vista Wireless Configuration Utilities http://documentation.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual B-2 Related Documents v1.0, July 200 9.
Index-1 v1.0, July 2009 Index Numerics 192.168.0.1, default IP address 1-4 B backing up the configuration file 4-5 Basic Settings 1-5 blocking keywor ds 3-2 sites 3-2 C cable channel 4-4 configuration.
Wireless Cable Voice Gateway CG3000/CG3100 User Manual Index-2 v1.0, July 200 9 passphrase 2-8 password, changing 4-6 Ping 4-8 ping utility 6-4 Push 'N' Connect 2-10 Push N Connect 2-9 S sec.
An important point after buying a device Gateway CG3000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Gateway CG3000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Gateway CG3000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Gateway CG3000 you will learn all the available features of the product, as well as information on its operation. The information that you get Gateway CG3000 will certainly help you make a decision on the purchase.
If you already are a holder of Gateway CG3000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Gateway CG3000.
However, one of the most important roles played by the user manual is to help in solving problems with Gateway CG3000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Gateway CG3000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
