Instruction/ maintenance manual of the product 400 Gateway
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Gatewa y 400 Notebook Cust omizing T roubleshooting ser vic e guide.
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i Contents Replacing Gateway 400V TX Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Identifying you r n otebook model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Identifying com ponents . . . .
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1 Replacing Gate wa y 400VTX Components Use this service guide to help plan your mai ntenance tasks for the Gat eway 400VTX n o tebook. Al l tasks cov ered in this guide can be pe rformed by an auth orized field technician without jeopardizing yo ur notebook’ s warranty .
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2 Replacing G ateway 400 VTX Compone nts www .gatew ay .co m Identifying y our notebook model The label on the bo ttom of your notebo ok contains informa tion that identifies your notebook model and its fea tures. Wa r n in g It is important that y ou use the correct service gu ide f or your n otebook.
3 Ident ifying comp onents www .gatew ay .co m Identifying components Where screw measurements are shown, the first numb er indicates screw head width, and the sec ond number indic ates screw length . Use this chart to identify the main compo nents of your notebook.
4 Replacing G ateway 400 VTX Compone nts www .gatew ay .co m Preparing y o ur w ork space Before performing maintenance on your notebook, make sure that yo ur work space and your n otebook are correctly prep ared. ■ W ear a grou nding (ESD) wrist st rap, and use a groun ded or dissipative work mat.
5 Preve nting static electrici ty dischar ge www .gatew ay .co m Pre venting static electricity disc har ge The components inside your notebook are extremely sensi tive to static electricity , also known as el ectrostat ic disch arge (ESD). Before replacing components, follow these guidelines: ■ T urn off your notebook.
6 Replacing G ateway 400 VTX Compone nts www .gatew ay .co m Before working with notebook co mponents, follow these guidelines: ■ A v oid static-causi ng surfaces such as carpeted floors, plastic, and packing foam. ■ R e m o v e c o m p o n e n t s f r o m t h e i r a n t i s t a t i c b a g s o n l y w h e n y o u a r e r e a d y to use them.
7 Prepari ng your notebo ok www .gatew ay .co m Preparing y our notebook T o prepare your notebook for maintenance: ■ Make sure that the DVD drive and the op tional diskette drive or optional card reader are empty . ■ Disconnect all peripheral devi ces and remove any PC Cards.
8 Replacing G ateway 400 VTX Compone nts www .gatew ay .co m Remo ving the batter y T o remove the battery: 1 T urn your notebook over so the bo ttom is facing up.
9 Adding o r replacing m emory modul es www .gatew ay .co m Ad ding or replacing memor y modules T ools y ou need to complete t his task: T o add or replace memory modules: 1 Disconnect the AC adapter an d modem and network cables and prepare your notebook by following the instru ct ions in “Preparing your noteboo k” on page 7.
10 Replacing G ateway 400 VTX Compone nts www .gatew ay .co m 3 Remove the battery by following the in structions in “Removing the battery” on page 8. 4 Loosen the captive screw that secures the memor y cover . (The screw can not be removed.) 5 Lift the screw side of t he cover upward, then slide the cover out.
11 Adding o r replacing m emory modul es www .gatew ay .co m 6 If you are removin g a module, gently press ou tward on the clip a t each end of the memory modul e until the modul e tilts u pward.
12 Replacing G ateway 400 VTX Compone nts www .gatew ay .co m 8 Hold the new or replacement module at a 30-degre e angle and press it into the empty memory slot. This module is key ed so it can only be inserted in one direction. If the module does not fit, make sure that the notch i n the module lines up wit h the tab in the memory slot.
13 Replac ing the 802.1 1 mini PC I card www .gatew ay .co m Replacing the 802.11 mini PCI car d T ools you need t o complete this task: T o replace the 802.11 mini PCI card: 1 Disconnect the AC adapter an d modem and network cables and prepare your notebook by following the instru ct ions in “Preparing your noteboo k” on page 7.
14 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 4 Remove the wireless Ethernet label from the mini PCI cover . 5 Loosen the captive sc rew that secures the mini PCI cover . (The screw cannot be removed .) 6 Lift the screw side of t he cover upward, then slide the cover out.
15 Replac ing the 802.1 1 mini PC I card www .gatew ay .com 7 Unplug the two ant enna cables. 8 Move the antenna wires out of th e way , then press outward on the clips at both sides of th e module until th e module tilts up ward.
16 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 9 Pull the module out o f the slot. 10 Hold the new module at a 30-degree angle and press it into the empty slot .
17 Replac ing the 802.1 1 mini PC I card www .gatew ay .com 12 Reattach the black a ntenna cable to the connector labelled MAIN or M, then reattach the light gra y antenna cable to the connector labelled AUX or A. 13 Replace the mini PCI cover , then tighten the captive screw .
18 Replacing G ateway 400 VTX Compone nts www .gatew ay .com Replacing the har d drive kit T ools you need to complete this tas k: Screws removed during t his task: T o replace the hard drive kit: 1 D.
19 Replac ing the har d drive ki t www .gatew ay .com 4 Remove the hard d rive kit screws. 5 Slide the old hard drive ki t out of your notebook. Scre ws.
20 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 6 Slide the new hard driv e kit into your notebook. 7 Replace the screws that secure the hard drive kit to your notebook.
21 Replaci ng the hard dri ve in the har d drive ki t www .gatew ay .com Replacing the har d drive in the har d drive kit T ools you need to complete this tas k: Screws removed during t his task: T o .
22 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 5 Remove the two screws that secure the hard drive to the hard drive kit bracket. Screws.
23 Replaci ng the hard dri ve in the har d drive ki t www .gatew ay .com 6 Remove the bracket from the old drive..
24 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 7 Insert the new drive into the bracket so the screw holes line up and the plastic strip on the top of th e bracket is positioned as sh own. 8 Replace the two screws that secure the bracket to the dr ive.
25 Replacin g the keybo ard cover www .gatew ay .com Replacing the ke yboar d co ver T ools you need to complete this tas k: T o replace the keyboard cover: 1 Disconnect the AC adapter an d modem and network cables and prepare your notebook by following the instru ct ions in “Preparing your noteboo k” on page 7.
26 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 6 Insert the small flat-b lade screwdri ver or non-marring tool under the bottom right c orner of the keyboa rd cover and gently pry it up. 7 Pull the cover off your notebook. Y ou will hear small snapping sounds as the cover comes away from your notebo ok.
27 Replacin g the keybo ard cover www .gatew ay .com 8 Slide the two tabs on the left end of the new cover under your notebook frame. 9 Press down on the cover in several places until it clicks in place. The cover is correctly mo unted when you can run you fi nger along the cover and find no loose spot s.
28 Replacing G ateway 400 VTX Compone nts www .gatew ay .com Replacing the ke yboar d T ools you need to complete this tas k: Screws removed during t his task: T o replace the keyboard: 1 Disconnect the AC adapter an d modem and network cables and prepare your notebook by following the instru ct ions in “Preparing your noteboo k” on page 7.
29 Replaci ng the keyboa rd www .gatew ay .com 6 Remove the four keyboard screws that secure the keyboard to your notebook. Screws.
30 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 7 Lift the back edge of the keybo ard, then slowly rotate it toward you so it lies key s-do wn on t op of your notebook.
31 Replaci ng the keyboa rd www .gatew ay .com 8 Use your fingers to unplug the keyboard panel co nnector from your notebook. Be careful not to touch or damage any other components. 9 Place the new keyboard keys-do wn on your notebook with the space bar away from yo u.
32 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 11 Rotate the keyboard toward the L CD panel until the keyboard is almos t face-up . 12 Insert the tabs on the front of the keyboard un der the palm rest. 13 Gently press the keyboard down until it i s flat all the way across.
33 Replaci ng the keyboa rd www .gatew ay .com 14 Replace the four keyboard screws. 15 Reassemble your notebook. Screws.
34 Replacing G ateway 400 VTX Compone nts www .gatew ay .com Replacing the optical drive kit T ools you need to complete this tas k: Screws removed during t his task: T o replace the optical drive kit.
35 Replac ing the opti cal drive k it www .gatew ay .com 5 Remo ve the keybo ard cover by fo llow ing the instruction s in “Replacing the keyboa rd cover” on page 25. 6 Remove the keyboard by following the instructions in “Replacing the keyboard” on page 28.
36 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 8 Slide the drive kit out of your notebook. 9 If your replacement optical drive came in a kit, go to S tep 13. -OR- If you need to replace the optic al drive in the optical drive kit, go to Step 10.
37 Replac ing the opti cal drive k it www .gatew ay .com 11 Remove the bracket from the old drive. 12 Place the bracket onto the new drive so the screw holes line up and replace the two chrome screws that secure the bracket to the drive. 13 Insert the new drive kit into your notebook, then replace the two screws.
38 Replacing G ateway 400 VTX Compone nts www .gatew ay .com Replacing the LED indicator panel T ools you need to complete this tas k: Screws removed during t his task: T o replace the LED indicator p.
39 Replac ing the LED indi cator pa nel www .gatew ay .com 7 Remove the three screws that secure the LED indicator panel shield to your notebook. 8 Lift the shiel ding away from the indicator pa nel.
40 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 9 Insert the small flat-b lade screwdri ver or non-marring tool under the indicator pa nel and gently pry it up. 10 Align the new i ndicator panel’ s screw holes with t he holes on your notebook, then pres s the panel into place.
41 Replaci ng the CMOS ba ttery www .gatew ay .com Replacing the CMOS batter y T ools you need to complete this tas k: Screws removed during t his task: T o replace the CMOS battery: 1 Disconnect the AC adapter an d modem and network cables and prepare your notebook by following the instru ct ions in “Preparing your noteboo k” on page 7.
42 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 7 Locate the old battery on the system board. 8 Insert the small fla t-blade screwdrive r or non-marring tool und er the old battery and gently pry it up unt il it pops out of t he socket.
43 Replacin g the hinge cov ers www .gatew ay .com Replacing the hinge co ver s T ools you need to complete this tas k: T o replace the hinge covers: 1 Disconnect the AC adapter an d modem and network cables and prepare your notebook by following the instru ct ions in “Preparing your noteboo k” on page 7.
44 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 7 Insert the small flat-b lade screwdri ver or non-marring tool under the bottom left corner o f the left hinge cover and gently pry it up.
45 Replacin g the hinge cov ers www .gatew ay .com 8 Insert the small flat-blade screwdriver or non-marring tool under t he center of the right hinge c over and gently pry it up. 9 Snap the new co vers into place over the hing es. 10 Reassemble your notebook.
46 Replacing G ateway 400 VTX Compone nts www .gatew ay .com Replacing the cool ing assembl y T ools you need to complete this tas k: Screws removed during t his task: T o replace the cooling assembly.
47 Repla cing the cool ing assemb ly www .gatew ay .com 7 Unplug the c ooling fan..
48 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 8 Re m o ve th e f i ve sc r ew s t h at se c ur e t h e c oo l in g as se m bl y to yo ur no t e bo ok .
49 Repla cing the cool ing assemb ly www .gatew ay .com 9 At the same time a s you lift, move the coolin g assembly to the front of the notebook and re move it. 10 Insert the new cooling a ssembly into your notebook. The sc rew tabs should go above the optical dr ive tab and below the LED indicator panel shie lding tab.
50 Replacing G ateway 400 VTX Compone nts www .gatew ay .com Replacing the LCD panel assemb ly T ools you need to complete this tas k: Screws removed during t his task: T o replace the LCD panel assem.
51 Replacin g the LCD pane l assemb ly www .gatew ay .com 4 If your notebook has 802.11 wireless networking built in, remov e the 802.11 mini PCI module by following the instructions in “Replacing the 802.11 mini PCI card” on page 13. 5 T urn your notebook over so the top is facing up.
52 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 10 Use your fingers t o unpl ug the LCD p anel connect or from your note book. Grasp the large cluster of cabl es, then pull the connector s traight up. 11 Loosen the screw holding the grou nding wire, then lift the LCD panel grounding wire to remove the screw .
53 Replacin g the LCD pane l assemb ly www .gatew ay .com 12 Remove the cooling assembly by following the instructions in “Replacing the cooling a ssembly” on pa ge 46. 13 Remove the 802.11 an tenna wires from under the two retaining cl ips and pull the antenna out f ro m under t he system board.
54 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 19 Reassemble your notebook. 20 Place a new wireless Ethernet label on the mini PC I cover so it covers the screw . Caution By la w , a wireless Ethernet FCC ID and sec urity label must cov er the mini PCI cov er screw .
55 Repl acing the pal m rest ass embly www .gatew ay .com Replacing the palm rest assembl y T ools you need to complete this tas k: Screws removed during t his task: Flat-b lade driver Scribe or non -marring tool - OR - Phillips #0 scre wdriver 4 chrome 2.
56 Replacing G ateway 400 VTX Compone nts www .gatew ay .com T o replace the palm rest assembly: 1 Disconnect the AC adapter an d modem and network cables and prepare your notebook by following the instru ct ions in “Preparing your noteboo k” on page 7.
57 Repl acing the pal m rest ass embly www .gatew ay .com 13 Remove the twelve chrome screws on the bottom of your n otebook. Screws Screws Scre ws Screws.
58 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 14 Remove the three black screws on the top of your notebook. Scre ws.
59 Repl acing the pal m rest ass embly www .gatew ay .com 15 Pull up on t he touchpad conn ector cable to remove i t from the connector . 16 Remo ve the pa lm re st as sembly . 17 Place the new palm rest a ssembly onto your notebook, and sna p the assembly into place.
60 Replacing G ateway 400 VTX Compone nts www .gatew ay .com Replacing the diskette drive kit T ools you need to complete this tas k: Flat-b lade driver Scribe or non -marring tool - OR - Phillips #0 .
61 Replaci ng the disket te drive ki t www .gatew ay .com Screws removed during t his task: T o replace the diskette drive kit: 1 Disconnect the AC adapter an d modem and network cables and prepare your notebook by following the instru ct ions in “Preparing your noteboo k” on page 7.
62 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 3 Remove the battery by following the in structions in “Removing the battery” on page 8. 4 Remove the hard drive kit by fo llowing t he inst ructions in “Repla cing the h a r d d r i v e k i t ” o n p a g e 1 8 .
63 Replaci ng the disket te drive ki t www .gatew ay .com 12 Remove the three black screws that secure the diskette driv e kit to the notebook. 13 Lift the drive kit and disconnect the diskette drive’ s ribbo n cable. 14 Remove t he drive kit from your notebook.
64 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 15 If your replacemen t diskette drive came in a kit, go to Step 19. -OR- If you need to replace the diskette drive in the diskette drive kit, go to Step 16.
65 Repla cing the memor y card re ader kit www .gatew ay .com Replacing the memory car d reader kit T ools you need to complete this tas k: Flat-b lade driver Scribe or non -marring tool - OR - Philli.
66 Replacing G ateway 400 VTX Compone nts www .gatew ay .com Screws removed during t his task: T o replace the memory card reader kit: 1 Disconnect the AC adapter an d modem and network cables and prepare your notebook by following the instru ct ions in “Preparing your noteboo k” on page 7.
67 Repla cing the memor y card re ader kit www .gatew ay .com 3 Remove the battery by following the in structions in “Removing the battery” on page 8. 4 Remove the hard drive kit by fo llowing t he inst ructions in “Repla cing the h a r d d r i v e k i t ” o n p a g e 1 8 .
68 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 12 Remove the three black screws that secure the memory card reader kit to the notebook. Scr ews.
69 Repla cing the memor y card re ader kit www .gatew ay .com 13 Lift the card reader kit and disconnect the card re ader’ s cable. 14 Remove the card reader kit from your notebook. 15 I f y o u r r e p l a c e m e n t c a r d r e a d e r c a m e i n a k i t , g o t o S t e p 1 9 .
70 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 16 Remove the two chrome screws fro m the top of the m emory card reader that secure the card reader to the card reader kit bracket. 17 Remove the three chrome screws from the bottom of the memory card reader that secure the card rea der to the card reader kit bracket.
71 Repla cing the memor y card re ader kit www .gatew ay .com 20 Insert the new card reader kit into your notebook and plug in the memory card reader’ s cable. 21 Replace the thre e black screws that secure the card read er kit to your notebook. 22 Reassemble your notebook.
72 Replacing G ateway 400 VTX Compone nts www .gatew ay .com Replacing the system boar d T ools you need to complete this tas k: Flat-b lade driver Scribe or non -marring tool - OR - Phillips #0 scre wdriver 5.
73 Replacing th e system boa rd www .gatew ay .com Screws removed during t his task: 12 chrome 2.5 × 5 .0 mm (palm rest bottom) 4 chrome 2.5 × 3.0 mm (ke y board) 2 chrome 2.5 × 4.7 m m (hard drive kit) 3 chrome 2 .0 × 3.0 mm (cooling assembly) 1 chrome 2.
74 Replacing G ateway 400 VTX Compone nts www .gatew ay .com T o replace the system board: 1 Disconnect the AC adapter an d modem and network cables and prepare your notebook by following the instru ct ions in “Preparing your noteboo k” on page 7.
75 Replacing th e system boa rd www .gatew ay .com 15 Unplug the speakers. 16 T urn the notebook over and remove the two ch rome screws from the bottom.
76 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 17 T urn the notebook over and remove the four hex nut s o n the rear I/O pane l. 18 Remove the four black system board screws from the holes marked 2, 7, 19, and 21, and the hex nu ts from the holes marked 5 and 6.
77 Replacing th e system boa rd www .gatew ay .com 19 While pushing in on the PC Card eject button, remove th e system board. Make sure the rear I/O panel and PC C ard eject button clear the chassis bottom.
78 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 20 Use a flat-blade screwdriver to tu rn the processor lock screw 1/4-turn counter-clo ckwise, then remove the proce ssor from the old system board. 21 T urn the old system boa rd over and remo ve the screws that sec ure the modem to the system bo ard.
79 Replacing th e system boa rd www .gatew ay .com 22 Use a flat-blade sc rewdriver to unplug the modem from the old system board. 23 Unplug the m odem cable from the mo dem.
80 Replacing G ateway 400 VTX Compone nts www .gatew ay .com 25 Install the processor onto the new system board making sure that Pin 1 on the processor (indica ted by the silk-screened arro w on the c.
81 Replacing th e modem www .gatew ay .com Replacing the modem T o replace the modem in your notebook, complete the instructions fo r “Replacin g the system board” on page 72.
MAN SYS 400 VTX SER VICE GDE R0 1/03.
An important point after buying a device Gateway 400 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Gateway 400 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Gateway 400 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Gateway 400 you will learn all the available features of the product, as well as information on its operation. The information that you get Gateway 400 will certainly help you make a decision on the purchase.
If you already are a holder of Gateway 400, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Gateway 400.
However, one of the most important roles played by the user manual is to help in solving problems with Gateway 400. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Gateway 400 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
