Instruction/ maintenance manual of the product A3130 Fujitsu Siemens Computers
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Fujitsu LifeBook ® A3130 Notebook User’ s Guide falcon3.book Page 1 Thursday, May 2 4, 2007 8:44 AM.
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Copyright Copyright and T rademark Information Fujitsu Computer S ystems Corporation has made e very effort to ensure the accuracy and completeness of this document; however , as ongoin g development effor ts are contin ually improving the capabilitie s of our products, we cannot guarantee the ac curacy of the cont ents of this document.
LifeBook A3000 Series Notebook IMPOR T ANT SAFETY INSTRUCTIONS This unit requires an AC adapter t o operate. Us e only UL Listed Class 2 Adapte rs with an output rating of 19 VDC, 80W , w ith a current of 4.
T able of Content s Fujitsu LifeBook ® A3130 Notebook T able of Contents 1 PREFACE About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . 1 Fujitsu Contact Information . . . . . . . . . . . . . . . . . 1 Limited Warranty . . . . . . . . .
LifeBook A3000 Series Noteboo k 4 USER -INSTALLABLE FEATURES Lithium ion Battery Recharging the Batteries. . . . . . . . . . . . . . . . . . . 3 3 Replacing the Battery . . . . . . . . . . . . . . . . . . . . . 34 Optical Disk Drive Media Player Software .
T able of Content s 8 GLOSSARY/REGULATORY Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Regulatory Information . . . . . . . . . . . . . . . . . . . 82 APPENDIX A: INTEGRATED WIRELESS LAN USER’ S GUIDE Before Using the Wireless LAN Wireless LAN Modes Using this Device .
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1 Preface falcon3.book Page 1 Thursday, May 2 4, 2007 8:44 AM.
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1 Preface Preface ABOUT THIS GU IDE The LifeBook A3130 notebook from F ujitsu is a powerful co mputer , powered by an AMD T ur ion™ 64 X2 Mo bile T echnolog y microproc essor and an inte- grated A TI Radeon® Xpress gr aphics controller with support for up to 256 MB of shared g raphics memory .
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3 2 Getting to Know Y our LifeBook Notebook falcon3.book Page 3 Thursday, May 2 4, 2007 8:44 AM.
4 LifeBook A3000 Series Noteboo k - Section Two falcon3.book Page 4 Thursday, May 2 4, 2007 8:44 AM.
5 Getting to Know Y our LifeBook Figure 2-1. Fujitsu LifeBook A3130 notebook Overview This section describ es the components of your Fujitsu LifeBook A3130 notebook. W e strongly recomme nd that you r ead it before using your notebook – even if y ou are already familiar with notebook computers.
6 LifeBook A3000 Series Noteboo k - Section Two Figure 2-3. LifeBook not ebook with display open Locating the Controls and Connectors T OP COMPONENTS The following is a brief description of y our LifeBook notebook ’ s top compo nents.
7 Getting to Know Y our LifeBook Figure 2-4. Li feBook notebook left-side panel LEFT-SIDE PANEL COMPONENTS The following is a br ief descript ion of your LifeBook notebook ’ s left-side co mponents.
8 LifeBook A3000 Series Noteboo k - Section Two Figure 2-5. LifeBook notebook right-side panel RIGHT-SIDE PANEL COMPONENTS The following is a br ief descript ion of your LifeBook notebook ’ s right-side co mponents. ExpressCard Eject Button The Expr essCard eject button is used for r emoving an ExpressCard fr om the slot.
9 Getting to Know Y our LifeBook Figure 2-6. LifeBook notebook back panel BACK PANEL COMPONENTS Follo wing is a brief description of your LifeBook not e- book’ s back panel components. Anti-theft Lock Slot The anti-theft lock slot a llows you t o attach an opt ional physical lo ck down d ev ice.
10 LifeBook A3000 Series Noteboo k - Section Two Figure 2-7. LifeBook notebook bottom panel BOTTOM COMPONE NTS The following is a br ief descript ion of your LifeBook notebook’ s bottom panel components. Main Unit and Configuration Label The config uration label sh ows the model numb er and other information about y our notebook.
11 Getting to Know Y our LifeBook Figure 2-8. Status Ind icator Panel Status Indicator Panel The Status Indicator displa ys symbols that correspond with a specific component of your Fujitsu LifeBook notebook. These symbols tell y ou how each of those components are operating.
12 LifeBook A3000 Series Noteboo k - Section Two HDD/ODD ACCESS INDICATOR The Har d Disk Dr iv e/Optical Disk Drive Ac cess indi- cator t ells you that the drive is be ing accessed. If the A uto Insert N otification function is active, the indicator wil l flash periodically when your system is checking the optical dri ve.
13 Getting to Know Y our LifeBook Figure 2-9 Keyboard Keyboard USING THE KEYBOARD Y our LifeBook notebook has an integral 86-key keyboard. The k eys perfor m all the standard functions of a 101-key k eyboard, including the Wind ows k eys and other special function keys.
14 LifeBook A3000 Series Noteboo k - Section Two ■ [Fn+F6]: Pr essing [F6] repeatedly whil e holding [Fn] will lower the brightness of your displa y . ■ [Fn+F7]: Pr essing [F7] repeatedly whil e holding [Fn] will increase the brightness of the display .
15 Getting to Know Y our LifeBook Figure 2-10. T ouchpad pointing device T ouchpad Pointing Device The T ouchpad pointing device comes buil t into your LifeBook notebook. It is us ed t o con t rol t he move men t of the pointe r to select items on y our display panel.
16 LifeBook A3000 Series Noteboo k - Section Two DRAGGING Dragging means pressing and holding the left button, while moving the cursor . T o drag , move the cursor to the item y ou w ish to mov e. Press and hold the left button while moving the it em to its new location and then release it.
17 Getting to Know Y our LifeBook ■ The stylus should not be used to tap on the display; it ha s no effect on the display , and could cause damage to the screen if so used. ■ When using the stylus on the pad, you cannot use your finger to control the touchpad.
18 LifeBook A3000 Series Notebook - S ection Two V olume Control Y our Fujitsu LifeBook not ebook has multiple volume contr ols which interact with each other .
19 Getting to Know Y our LifeBook Figure 2-17. LifeBook Ap plication Panel LifeBook Application Panel A unique featur e of your not ebook is the LifeBook Appl ication P anel. The Appl ication P anel makes y our LifeBook notebook more than just another computer .
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21 3 Getting Started falcon3.book Page 21 Thursday , May 24, 2007 8:44 AM.
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23 Getting Started Figure 3-1 Connecting the AC Adapt er Power Sources Y our Fujits u LifeBook no tebook has three possible power sour ces: a primar y Lithium ion battery , an A C adapte r or an o ptional A uto/Ai rline adapte r .
24 LifeBook A3000 Series Notebook - Section Three Figure 3-2 Opening the Display Pane l Display Panel Y our Fujits u LifeBook notebook contains a display panel that is backlit for easier view ing in bright environme nts and maintains top r esolution thro ugh the use of activ e- matrix technology .
25 Getting Started Starting Y our LifeBook Notebook POWER ON Power/Suspend/Resume Button The P ower/Suspend/Res ume button is used t o turn on your LifeBook notebook fr om its off state. Once y ou hav e connected your A C adapter or charged the internal Lithium ion battery , you can power on y our LifeBook notebook.
26 LifeBook A3000 Series Notebook - S ection Three 3. Press the [RIGHT ARRO W] or [LEFT ARRO W] key to scro ll through the other setup menus to review or alter the current settings. Using the T rustedCore Menu W hen the Fujitsu logo appears on the screen.
27 Getting Started REGISTERING Y O UR LIFEBOOK NOTEBOOK How do I register my LifeBook notebook? Y ou can register your LifeBook by going to our website: http://www .us.fujitsu.com/computers Y ou will need to be set up with an Internet Service Pr ovider (ISP) to register online.
28 LifeBook A3000 Series Noteboo k - Section Three Power Management Y our Fujitsu LifeBook note book has many options and features for c onser ving battery p ower . Some of these features ar e automatic and need no user intervention, such as those for the internal m odem.
29 Getting Started 3. Select “Choose what the powe r button does” or “Choose what closing the lid does” , then make y our selections (Do N othing, Sleep, H ibernate, or Shut Down). RESTARTING THE SYSTEM If your sy stem is on and you need to restart it, be sure that you use the following procedur e.
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31 4 User -Installable Features falcon3.book Page 31 Thursday , May 24, 2007 8:44 AM.
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33 User Installable Features Lithium ion Battery Y our LifeBook notebook has a Lithium i on battery that pro vides power for operating y our notebook when no external po wer source is available. The battery is durable and long lasting , but should not be expose d to extreme temperatures, high voltages, chemicals or ot her hazards.
34 LifeBook A3000 Series Noteboo k - Section Four Dead Battery Suspend mode sho ws on the Status indi- cator just lik e the normal Sleep mode. Once your not e- book goes into Dead Battery Suspend mode you will be unable to r esume operation until you pro vide a source of pow er either fr om an adapt er , or a charged bat tery .
35 User Installable Features Figure 4-2. Optical Drive Optical Disk Drive A variety of media is available to use with your Dual- Lay er Mul ti-Format DVD W riter , also known as an “ optical disk drive ” . DVD-R and D VD-R W discs hold up to 4.7 GB of data (DVD-R discs used with the Dual-La yer M ulti-Format DVD writer hold up to 8.
36 LifeBook A3000 Series Notebook - Section Four Figure 4-3. Loading/ Ejecting Media REMOVING MEDIA 1. Push and release the eject button on the front of the optical drive. This will stop the drive and the holder tray will come out of the LifeBook notebook a short distance.
37 User Installable Features DVD movie on battery power y ou may need to swap in an additional, charged battery or a ttach A C power during the movie to view it in its entirety . T o Wa tch a Movie on Battery Power: 1. Ha ve an additional full-charged battery or your A C adapter ready for use.
38 LifeBook A3000 Series Noteboo k - Section Four Figure 4-5. inserting an SD Card Memory Stick/Secure Digital/xD Card Slot Y our LifeBook notebook suppor ts the following memory cards, on which you can store and transfer data to and from a variety of digit al devices.
39 Secure Digital Card 1. See your M emor y Stick, SD Card, or xD-Picture Car d manual for in structions on the insertion of your card. Some card s may r equire that your notebook is off while inserting them. 2. Mak e sure the re is no car d currently in the slot.
40 LifeBook A3000 Series Notebook - Section Four Figure 4-7. inserting/Removing PC Card PC Cards/ExpressCards™ Y our LifeBook notebook suppor ts T ype I and T yp e II PC Cards and ExpressCar ds TM , which can perform a variety of functions depend ing on which ty pe of card you insert.
41 User Installable Features INSERTING EXPRESSCARDS There ar e two different width Expr essCards: 34 mm and 54 mm. The connector inside the slot is located on the left-hand side of the slot. If you insert a 34 mm card, align it with the left side of the slot when in serting it.
42 LifeBook A3000 Series Notebook - Se ction Four Memory Upgrade Module Y our Fujitsu LifeBook noteb ook c omes with hig h speed Double Data Rate S ynchronous Dynam ic RAM (DDR2- 667 SDRAM) factor y instal led. The maximum memory capacity is 4 GB (2 GB x 2) , but 3.
43 User Installable Features Figure 4- 11. Removing a Memory Upgrade Module 4. Store the memor y upgrade module in a static guarded sleeve. 5. R eplace the cov er and reinstall the screw .
44 LifeBook A3000 Series Notebook - Section Four Device Ports Y our Fujits u LifeBook notebook comes equipped with multiple ports to which y ou can connect e xternal devices including: disk drives, k e yboards, modems, printers, et c. MODEM (RJ-11) T ELEPH ONE JACK The modem (RJ-11) telephone jack is used for an internal modem.
45 User Installable Features Figure 4-14. Connecting a USB Device IEEE 1394 PORT The 4-pin 1394 port allows y ou to c onnect digital devices that are co mpliant w ith IEEE 1394 standard. The IEEE 1394 standard is easy t o use, connect, and disc on- nect.
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49 T roubleshooting T roubleshooting There ma y be occasions when you enc ounter simple setup or operating problems that you can sol ve on the spot, or problems wi th periphera l dev ices that can be solved b y replacing the device.
50 LifeBook A3000 Series Notebook - Section Five TR O U B L E S H O O T I N G TA B L E Prob lem Page A udio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 50 Optical Drive Problems . . . . . . . . . . . . . . . . . . . . page 50 Floppy Disk Drive Pr oblems .
51 T roubleshooting The Optical Drive A ccess indicator on the Status Indicator P anel blinks at regular intervals w hen no disc is in the tray or the optical drive is not installed. The auto inse r tion function is activ e and is checking to see if a disc is ready to run.
52 LifeBook A3000 Series Notebook - Section Five Modem Problems Messages about modem operat ion. Modem operation messages are generated b y whichever modem application is in use. See your application soft ware documentation for additional informati on.
53 T roubleshooting Y ou turn on your LifeBook notebook and nothing seems to happen . (con tinued) The primar y battery is installed but is faulty . U se the Status Indicator panel t o verify the presenc e and condition of the batteries.
54 LifeBook A3000 Series Notebook - Section Five The batteries seem to discharg e too quickl y . Y ou are running an application that uses a lot of po wer due to frequent har d drive acc ess or DVD/CD-ROM ac cess, use of a modem or LAN PC card.
55 T roubleshooting Y our notebook appears t o change setup parameters when you start it. BIOS setup changes wer e not sav ed when you made them and exited the setup utility returning it to earlier settings. Mak e sure y ou select Sav e Changes And Exit when exiting the BIOS setup utility .
56 LifeBook A3000 Series Notebook - Section Five The display is dark when on battery pow er . The P ower Manage ment utility default is set on low brightness to conser ve p ower . Pr ess [Fn] + [F7] to inc rease brightness or r ight- click on the battery gauge and adjust P ower Options.
57 T roubleshooting POWER ON SELF T EST M ESSAGES The following is an alphabetic list of er ror -and-status messages that Phoenix BIOS and/or your operating system can generate and an explanation of each mess age.
58 LifeBook A3000 Series Notebook - Section Five *Parity Check 2 nnnn P arit y error found in the I/O bus. BIOS attempts t o locate the address and display it on th e screen. If it cannot locate the address, it displays ????. This is a potentially data-destr oying failure.
59 T roubleshooting RESTORING Y OUR PRE-INSTALLED SOFTWARE The Drivers and A pplications Re store (D AR) disc contains sets of device driv ers and Fujitsu utilities (in specific directories) that are unique to y our comput er configuration for use as document ed below .
60 LifeBook A3000 Series Notebook - Section Five 2. U sing the arro w keys, go to the Boot menu. 3. Arro w down to the Boot Device Priority submenu. Pr ess [Enter].
61 T roubleshooting [Calibrate Now] The calibration is ex ecuted. Please position the comput er as horizontally as possible, then click the [Calibrate N ow] button. The curren t horizontal position will be recognized as the true ho rizontal by performing the calibration.
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63 6 Care and Maintenance falcon3.book Page 63 Thursday , May 24, 2007 8:44 AM.
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65 Care and Maintenance Care and Maintenance If y ou use your F ujitsu LifeBook notebook carefu lly , you will increase its life and reliability . This section provides some tips for looking after the notebook and its de vices. Caring for your LifeBook notebook ■ Y our LifeBook noteb ook is a durable but sensit iv e elec- tronic device.
66 LifeBook A3000 Series Notebook - Section Six ■ Be careful not to lea ve the st ylus on the keyboard or palm rest when c losing the display . T raveling with your LifeBook notebook ■ Do not transpor t your notebook while it is turned on .
67 Care and Maintenance MEDIA CARE Caring for your Media (DVD/CD/CD-R) M edia discs are precision devices and w ill function reli- ably if given reasonable care. ■ Alwa ys store y our media disc i n its case when it is not in use. ■ Alwa ys handle discs by the edges and a void touching the surface.
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69 7 System Specifications falcon3.book Page 69 Thursday , May 24, 2007 8:44 AM.
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71 Specification s Specifications This section provides the hardwar e and environmen tal specifications for your Fujitsu LifeBook notebook. Specifications of particular configurations will vary . CONFIGURATION LABEL There is a configuration label located on the bottom of your LifeBook notebook.
72 LifeBook A3000 Series Notebook - Se ction Seven LifeBook Application Panel The Application Launc her/V olume buttons on your LifeBook notebook default to the follo w ing applications : T able 7-1 Application Launcher Defaults Theft Prevention L ock Lock slot for use w ith securit y restraint systems.
73 Specification s LEARNING ABOUT Y OUR SOFTWARE T utorials All operating systems and most application software have tutorials built into them . W e recommend that you step through the tuto rial before you use an application.
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75 8 Glossary falcon3.book Page 75 Thursday , May 24, 2007 8:44 AM.
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77 Glossary Glossary AC Adapter A device which con verts the AC v oltage from a wall ou tlet t o the DC v oltage ne eded t o pow er your LifeBook notebook.
78 LifeBook A3000 Series Noteboo k - Section Eight Data The information a system stor es and processes. DC Direct current. A voltage or current that does not fluctuate periodically w ith time. Default V alue A pre programmed value to be used if you fail to set y our ow n.
79 Glossary I/O Port The connecto r and associated control cir cuits for data entering and lea v ing your no tebook in electr onic form. IDE Intelligent Driv e Electronics. A ty pe of contro l interface for a hard drive which is insid e the hard driv e unit.
80 LifeBook A3000 Series Noteboo k - Section Eight NTSC N ational TV Standards Commission. The standard f or TV broadcast and r eception for the USA. Operating System A group of control programs that .
81 Glossary SRAM Static random access memor y . A specific technology of making RAM which does not requi re periodic data refreshin g . SSID Serv ice Set Id entifier Specifies which network you are joining. Some systems allow you t o specify any SSID as an option so you can join any netw ork.
82 LifeBook A3000 Series Noteboo k - Section Eight Regulatory Information NOTICE Changes or modifications no t expres sly approved by Fuji tsu could v oid this user’ s authorit y to operate the equipment.
83 Regulatory Information DOC (INDUSTRY CANADA) NOTICES Notice to Users of Radios and T elevision This Class B digital apparatus meets all r equirements of Canadian Int erferenc e-Causing Equipment Regu lations. CET appareil numérique de la class B respecte tout es les exigence du Rég lement su r le mat érial brouil leur du Canada.
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85 Appendix A Integrated W ireless LAN User’ s Guide falcon3.book Page 85 Thursday , May 24, 2007 8:44 AM.
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87 Wireless LAN User’ s Guide FCC REGULATORY INFORMATION Please note the following regula tory informat ion related to the wireless LAN dev ice. Regulatory Notes and Statements W ireless LAN, Health and A uthor ization for use Radio frequency electr omagnetic energy is emitted from W ire- less LAN devices.
88 LifeBook A3000 Series Noteboo k - Appendix Before Using the W ireless LAN This manual describes the procedures for pr operly setting up and configuring the option al integrated W ire- less LAN Mini-PCI device (referred to as "WLAN device").
89 Wireless LAN User’ s Guide WIRELESS NETWORK CONSIDERATIONS ■ The Ather os WLAN dev ice supports IEEE802.11a/b/g and operates in the 2.4GHz ISM band and the 5 GHz UNII bands. ■ Micro wave ov ens will interfer e with the operation of WLAN device as micro wave o vens operate in the same 2.
90 LifeBook A3000 Series Noteboo k - Appendix CONFIGURING TH E WIRELESS LAN The optional WLAN device can be configured to estab- lish wireless network c onnectivity using the software that is built into W indows Vista. Support for most industry standard security solutions is contained in this software.
91 Wireless LAN User’ s Guide T roubleshooting the WLAN TR O U B L E S H O O T I N G TA B L E Causes and counte rmeasures for troubles you ma y encount er while using your wireless LAN are described in the following table.
92 LifeBook A3000 Series Noteboo k - Appendix W ireless LAN Glossary GLOSSARY Ad Ho c Mo de Ad H oc Mode refers t o a w ireless network architecture where wireless netw ork connectivity between multiple comput ers is established without a central wireless network device, ty pically known as A ccess P oints.
93 Wireless LAN User’ s Guide Shared key authentication 802.11 network authentication method in which the AP sends the client device a challenge text pack et that the client must then encr ypt with the correct WEP key and return to the AP .
94 LifeBook A3000 Series Noteboo k - Appendix Specifications * “W i-Fi based” indicates that the inter connectiv ity test of the organizatio n which guarantees the inte rconnecti vit y of wireless LAN (Wi-Fi Alliance) has been passed.
95 Wireless LAN User’ s Guide Using the Bluetooth Device The Integrated Bluet ooth module (EYTF3CSFT) is an optional d ev ice a vailable for F ujitsu mobile computers. WHAT IS BLUETOOTH Bluetooth tec hnology is desig ned as a short-r ange wire- less link between mobile devices, suc h as laptop comput ers, phones, printers, and cameras.
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99 Using the Fing erprint Sens or Fingerprint Sensor Device INTRODUCING T HE FINGERPRINT SENSOR DEVICE Y our system has a fingerprint sensor device below the T ouchpad, between the left and rig ht buttons.
100 LifeBook A3000 Series Notebook after installation, OmniP ass w ill not be available for use until the next reboot. The installation program automatically places an ic on (Softex OmniP ass) in the Windo ws Control P anel as well as a golden key shaped icon in the system tr ay .
101 Using the Fing erprint Sens or OmniP ass user . In most cases, the Domain: value w il l b e yo ur Window s co mp ute r n am e. In a cor p o- rate en vironment, or when ac cessing co rpor ate resourc es, the Domain : may not be your W indows comput er name.
102 LifeBook A3000 Series Notebook W hen prompted t o authenticate, y ou must supply the appropriate cr edentials: an enrolled finger for the finger- print capture window or your master password for the master passwor d prompt (the key ic on).
103 Using the Fing erprint Sens or In W indows X P , your login o ptions must be set either f or classic login, or for fast user switching and logon screen to be enabled to use y our fingerprint to log on to W indows. T o chan ge this go to Control P anel , selec t Us e r Ac c o u n t s a nd then click Change the way users log on or off .
104 LifeBook A3000 Series Notebook Exporting an OmniPass User Profile T o expor t a user , open t he OmniPass Control Center , and click Impor t/Exp or t U ser under Ma nag e Users . Click Expor ts an OmniP ass user profile . OmniP ass will prompt y ou to authe nticate.
105 Using the Fing erprint Sens or User Settings The U ser Se ttings tab has four interface s: Au d io Se tt i n g s , Ta s k b a r T i p s , and Enrollment . U ser se ttings allow users to cust omize OmniP ass to suit their indi vidual prefer- ences.
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107 Index Index A AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 plug adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Anti-theft lock slot . . . . . . . . . . . . . . . . . . . . . . . . . .
108 LifeBook A3000 Series Notebook - I ndex Function Key F10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 F3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 F4 . . . . . . . . . . . . .
109 Index R Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Removing a Memory Stick . . . . . . . . . . . . . . . . . . . . . 39 Restarting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Restoring Your Pre-installed Software .
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An important point after buying a device Fujitsu Siemens Computers A3130 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Fujitsu Siemens Computers A3130 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Fujitsu Siemens Computers A3130 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Fujitsu Siemens Computers A3130 you will learn all the available features of the product, as well as information on its operation. The information that you get Fujitsu Siemens Computers A3130 will certainly help you make a decision on the purchase.
If you already are a holder of Fujitsu Siemens Computers A3130, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Fujitsu Siemens Computers A3130.
However, one of the most important roles played by the user manual is to help in solving problems with Fujitsu Siemens Computers A3130. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Fujitsu Siemens Computers A3130 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center