Instruction/ maintenance manual of the product 13 eMachines
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Desktop PC User’s Guide.
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i www .eMachi nes.c om Co n te n t s 1G e t t i n g H e l p . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 eMachines Web site . . . . . . . . . . . . . . . . . . . . . . . . . .
ii www .eM achin es.com Memory card t ypes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Inserting a m emory c ard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iii www .eMachi nes.c om Memory card rea der . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Modem (dial -up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1 1 Getting Help • Using the eMachines Web site • Using Help and Suppor t • Using BigFix • Using online help • Contacting eMachines.
2 www .eMachi nes.c om Chapter 1: G etting Help T hank y ou f or purchasi ng our c omputer! Y ou have made an excellent decision choosing eMachines. W e are sure that you will be pleased with the outstanding q uality , reliability , and performance of your new compu ter .
3 www .eMachines .com eMachi nes Web site eMachines W eb sit e eMachines' online su pport is av ailable 24 hours per da y , 7 day s per week and provid es the most current drivers, p roduct specifications, a nd information about your computer . Visit the eMachines Customer C are W eb si te at emachines.
4 www .eMachi nes.c om Chapter 1: G etting Help Searching for a topic T o search for a to pic in Help a nd Suppor t, type a word or phras e (keywor d) in th e Search box located a t the top of any He lp and Support s creen, then click the arrow button.
5 www .eMachines .com Onli ne help Online help Many programs provide information online so you can research a topic or le arn how to perform a task whil e you are using the program. Y ou can access mo st online help information by selecting a topic from a Hel p m e n u o r b y c l i c k i n g a Help button.
6 www .eMachi nes.c om Chapter 1: G etting Help eMachines contac t information T o help you locate eMachine s contact information, you can find the eMachine s W eb site, Online Support, and technical support contact information on the l abel located on the front of your computer case.
Chapter 2 7 Check ing O ut Y our eMa chines Computer • Identifying features • Locating your computer model and seri al n umber • Locating the Mi crosoft Cer tificate of A uthenticity • Locatin.
8 www .eMach ines.com Chapter 2: C hecking Ou t Your eMachine s Comp uter Desktop PC Fr ont Y our computer includes the follo wing components. Important Y our computer hardw are o ptions and port location s ma y v ary from the illu strat ion belo w .
9 www .eMachine s.com Desktop PC Fron t Component Icon Description D VD/CD dr i ve Use this drive to lis ten to audio CDs, ins tall ga mes and prog rams, w atch D VDs , and stor e large fil es onto rec ordab le discs (dependin g on driv e type). This driv e ma y be a CD , recordable CD , D VD , or record able D VD drive .
10 www .eMach ines.com Chapter 2: C hecking Ou t Your eMachine s Comp uter Desktop PC Bac k Y our computer includes the follo wing components. Important Y our computer hardw are o ptions and port location s ma y v ary from the illu strat ion belo w .
11 www .eMachine s.com Des ktop PC Back Component Icon D escription V olta ge switch Before tu r ning on your comp uter , m ak e s ure th at thi s switch is in the c orrect positio n fo r the correc t powe r av ailable . The s witch is preset a t the f actory with the correc t vo ltage f or your area.
12 www .eMach ines.com Chapter 2: C hecking Ou t Your eMachine s Comp uter IEEE 1394 ports (option al) Plug an IEEE 1394 (also known as Fire wire ® or i.
13 www .eMachine s.com Ident ifying your mo del Identifying y our model eMachines model and serial number The label on the front of your computer case c ontains info rmation that identifies your computer model and seri al number . eMachines Customer Care will need this information if you call for assistance.
14 www .eMach ines.com Chapter 2: C hecking Ou t Your eMachine s Comp uter.
Chapter 3 15 Getting Star ted • Using your computer saf ely • Protecting your computer from power source problems • T ur ning y our compu ter on and off • Adjusting the volume • Using the ke.
16 www .eMachines .com Chapter 3: G etting St arted W orking safely Before using your c omputer , read the following recommendati ons for setting up a safe and comfortable work are a and avoiding discomfor t and strain.
17 www .eMachi nes.c om Worki ng safely ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the f loor when you use the keyboard and mouse. If the desk is n ot adjustable or is too tall, consider using a keyboard drawer .
18 www .eMachines .com Chapter 3: G etting St arted Pr otec ting from po wer sourc e problems During a power surge, the voltage level of electricity coming into your co mputer can increase to far above normal leve ls and cause data loss or system damage.
19 www .eMachi nes.c om Starting your comput er T o set the voltage selection switch: ■ Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position. Star ting y our computer T o start your computer: 1 Connect the cables to your computer .
20 www .eMachines .com Chapter 3: G etting St arted W aking up yo ur co mputer When you ha ve not used your computer f or several minutes or h ave not turned o ff your computer , it may enter a power-saving mo de called Sta ndb y . While in Standby , the power indicator flashes.
21 www .eMachi nes.c om Res tarting (reboo ting) yo ur computer Restar ting (rebooti ng) y our computer If your computer does not respon d to keyboard or mouse input, you ma y have to close programs tha t are not responding.
22 www .eMachines .com Chapter 3: G etting St arted U sing the ke ybo ard Enhanced k eyboard Standa rd keyboard Functio n keys Indicators Windo ws k ey s Applica tion key Directi onal key s Numeric ke.
23 www .eMachi nes.c om Using the k eyboard K eyboard fea tures The keyboard has several d if ferent types of key s a nd buttons. Y our key board also has status indicators that sho w which keyboard feature is active. Feature Icon Description Editing b uttons Use these b uttons to cop y , cut, and paste .
24 www .eMachines .com Chapter 3: G etting St arted U sing the mouse The mo use i s a device that c ontrols the pointer movemen t on the computer displa y . This illustration shows the st andard mouse. As you move the mouse, the poi nter (arrow) on the display moves in the same direction.
25 www .eMachi nes.c om Usi ng th e mo use For instructions on how to clean the mouse, see “Cl eaning the mouse” on pa ge 42 . To . . . D o t h i s .
26 www .eMachines .com Chapter 3: G etting St arted C onnec ting the modem Y our computer has a built- in 56K modem that you can use to co nnect to a standard telephone line. T o connect the modem: 1 Insert one end of the modem cable into the modem jack on the back of your computer .
27 www .eMachi nes.c om Conn ecting to a wired E thernet network C onnec ting to a wir ed Ethernet network Y our compute r has a network j ack that you can use to co nnect to a 10/100 wired Ethernet network. T o connect to a wired Ethernet network: 1 Insert one end of th e network cable into the network ja ck on the back of your computer .
28 www .eMachines .com Chapter 3: G etting St arted Installing a prin ter , scanner , or other peripher al de vice Y our computer has o ne or more of the following ports: IE EE 1394 (also known as Firewire ® or i.Link ® ), Universal Serial Bus (USB), serial, a nd parallel.
Chapter 4 29 Using Drives and P or ts • Using the diskette dr iv e • Using the memor y card reader • Using CD or D VD dr iv es.
30 www .eMachine s.com Chapter 4: U sing Drives and P orts U sing the diskette driv e The optional diskette d rive uses 3.5-inch diskettes (sometime s called floppy disks). Diskettes are useful for storing files or transferring f iles to another computer .
31 www .eMa chines.c om Using the m emory card read er U sing the memor y card reader Y ou can use the optional memo ry card reader to transfer pictures from a digita l camera to your computer .
32 www .eMachine s.com Chapter 4: U sing Drives and P orts Inser ting a memory card T o use a memor y card: 1 Insert the memory card into the memory card slot as indicated in th e previous table. 2 T o access a file on the memory card, click Start , then click My Computer .
33 www .eMa chines.c om Using the CD or DVD drive U sing the CD or D VD drive Y ou can use your computer to enjo y a wide variety of multimedia features. Identifyin g driv e ty pes Y our computer may contain o ne of the following drive types. L ook on the front of the drive for one or more of the following logos: If your dr ive has th is logo.
34 www .eMachine s.com Chapter 4: U sing Drives and P orts Inser ting a CD or DVD T o insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. 2 Place the disc in the t ray with the label facing up. 3 Press the eject button to close the tray .
35 www .eMa chines.c om Using the CD or DVD drive Pla ying a CD Use the music progra m or Wi ndows Media Pl ayer on your computer to: ■ Play music CDs ■ Create MP3 music files fro m your music CDs.
36 www .eMachine s.com Chapter 4: U sing Drives and P orts.
Chapter 5 37 Maintaining Y our Compute r • Car ing f or your computer • Updating Windows • Protecting your computer from vir uses • Cleaning your computer • Restor ing y our system • Openi.
38 www .eMachi nes.c om Chapter 5: M aintaining Your Computer Ca ring for y our computer T o extend the life of your computer: ■ When transporting your computer , we recommend that you put it in the or iginal packag ing ma terial s. ■ Keep diske ttes and your computer aw ay from magnetic fields.
39 www .eMac hines .com Protecti ng your compute r from viruses Pro te c t i ng you r co m p uter from viruses A virus is a p rogram that attaches its elf to a file on a computer , then sp reads from o ne computer to another . V iruses can damage data or c ause your computer to malfunctio n.
40 www .eMachi nes.c om Chapter 5: M aintaining Your Computer 2 Click Scan for Viruses . 3 Click the type of sc an you want to make in the Scan for Viruses area, then und er Actions, click Sc an . T o remove a vi rus: 1 If Norton AntiV irus finds a virus , follow all on-screen instructions to remove the virus.
41 www .eMac hines .com Cleaning your com puter T o update Norton AntiVirus: 1 Make sure that you are connected to the Internet. 2 Click Star t , All Programs , Norton AntiVirus , then click LiveUpdate - No r ton AntiVirus . The LiveUp date wizard opens.
42 www .eMachi nes.c om Chapter 5: M aintaining Your Computer Y our computer is cooled by air cir culated through the vents on th e case, so keep the vents free of dust. W ith your computer turned off and unplugged, brush t he dust away from the vents with a damp cl oth.
43 www .eMac hines .com Cleaning your com puter T o clean your track ball mouse: 1 T urn the mouse upside down. 2 Rotate the retaining ring on the bottom of the mouse counter-c lockwise, then remove the retaining ring and mouse ball. 3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.
44 www .eMachi nes.c om Chapter 5: M aintaining Your Computer Clea ning C Ds or D VDs W ipe from the ce nter to the edge, not around in a cir cle, using a product made espec ially for the purpose.
45 www .eMac hines .com Preve nting static electricity discharge P re v enting sta tic elec tricity dischar ge The components inside your com puter are extremely sensitive to static electricity , also known as electrost atic discha rge (ESD). Before opening the com puter case, follow these guidelines: ■ T urn off your comput er .
46 www .eMachi nes.c om Chapter 5: M aintaining Your Computer Opening the case Y our computer case provides easy a ccess to internal components. Remo ving the side panel T o remove the side panel: 1 Follow the instructions in “First steps” on page 56 .
47 www .eMac hines .com Open ing the ca se Remo ving the fron t bezel T o remove the front bezel: ■ Position the computer where you c an grasp the top front edge of the bezel, then pull the bezel away from the case. Continue to loosen the bezel until you can remove it from the front of the case.
48 www .eMachi nes.c om Chapter 5: M aintaining Your Computer Closing the case Replacing the si de panel T o replace the side panel: 1 M ak e s u re t hat al l of th e in te rn al ca bl e s a r e arranged inside the case so they w ill not be pinche d when you close the case.
49 www .eMac hines .com Closin g the case Replacing the f r ont bezel T o replace the front bezel: 1 Align the latch p ins with the computer latch ho les.
50 www .eMachi nes.c om Chapter 5: M aintaining Your Computer Installing memor y When you upgrade the comput er memory , make sure that you install the correct type of memory mo dule for y our compute r .
51 www .eMac hines .com Inst alling memor y 4 If you are remo ving a DIMM from the memo ry module bank, gently pul l the plastic tabs away from the sid es of the memory module an d remove it. - OR - If you are adding a DI MM to an empty m emory module bank, gently p ull the plastic tabs away from the sides of the memor y module bank.
52 www .eMachi nes.c om Chapter 5: M aintaining Your Computer Replacing the system battery If the computer clock does not keep time or the settings i n the BIOS Setup ut ility are not saved when you turn off your computer , replace the system battery .
53 www .eMac hines .com Replac ing the system ba ttery 9 Make sure that the positiv e (+) side of th e new battery is facing up, then pr ess the battery into the socket unt il it snaps into place. 10 Replace the side pa nel by following the instruction s in “Repla cing the side panel” on page 48 .
54 www .eMachi nes.c om Chapter 5: M aintaining Your Computer.
Chapter 6 55 T roubleshooting • T roubleshooting typical hardware and software problems • Getting telephone sup por t • Using automated troubleshooting systems • Getting tutor ing and training.
56 www .eMachi nes.c om Chapter 6: Tr oubleshooti ng Safety guidelines While troubleshooting y our computer , follow these safety guidelines: ■ Never remove your computer case cover while y our computer is turned on and while the m odem cab le and th e power cord ar e conn ect ed.
57 www .eMachines.com Trou bleshooting T roubl eshooting Add - in c ard s The computer do es not recognize an add-in card ■ Shut down and restart y our computer . ■ Make sure that you ha ve installed the requ ired software. For more information, see the documentation tha t came with your add-in card.
58 www .eMachi nes.c om Chapter 6: Tr oubleshooti ng Audio CD do es not pro duce sound ■ Make sure that the disc la bel is facing up, then try again. ■ Some music C Ds have copy p rotection software. Y ou may not be able to play these CDs on your computer .
59 www .eMachines.com Trou bleshooting Co m p ut e r The computer will not star t ■ Make sure that the power cord is connected to an AC powe r source and yo ur computer is turned on. Diskette drive The diskette drive is not recognized ■ Shut down and restart y our computer .
60 www .eMachi nes.c om Chapter 6: Tr oubleshooti ng Y ou see a “Non -sys tem disk” o r “Disk err or” error message ■ Eject the diskette from the diskette drive, then press E NTER . ■ Make sure that the diskette yo u are using is IBM-compatibl e.
61 www .eMachines.com Trou bleshooting Hard driv e Y ou see an “Insuf fici ent disk spac e ” err or messa ge ■ Delete unnecessary files from the hard drive using Disk Cleanup. ■ Empty the Recycl e Bin by right-clickin g the Re cy cle Bi n icon, then clicking Empty Re cycl e Bin .
62 www .eMachi nes.c om Chapter 6: Tr oubleshooti ng Internet See als o “Modem (dial-up )” on page 64 . Y ou c annot connec t to th e Internet ■ If you are using a dial-up modem, mak e sure that the modem cable is plugged into the modem jack and not the Ethernet network jack.
63 www .eMachines.com Trou bleshooting People are send ing you e-mail mes sages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly .
64 www .eMachi nes.c om Chapter 6: Tr oubleshooti ng Memory Y ou see a “ Memory err or” message ■ Use a third-party diagnostic program to help determine if a memory module is fa iling. Y ou see a “Not enou gh memo ry ” er ror message ■ Close all programs, then restart y our computer .
65 www .eMachines.com Trou bleshooting T o check the dialing properties: 1 Click Start , then click Contr ol P anel . The Contr ol Panel window opens. If you r Control Panel is in C ategory View , click Printers and Other Har dware . 2 Click/Double-cl ick the Phone and Modem O ptions icon, then c lick the Dialing Rules tab.
66 www .eMachi nes.c om Chapter 6: Tr oubleshooti ng Y ou c annot connec t to th e Internet ■ The ISP may be h aving technica l difficultie s. Contact your ISP for technical sup port. ■ See if the modem work s with a differen t communicatio ns program.
67 www .eMachines.com Trou bleshooting 4 Click your modem, then click Pro perties . The Modem Pro perties dia log b ox open s. 5 Click the Diagno stic tab, t hen click Query M odem . If information about the modem appears, the modem passed diag nostics.
68 www .eMachi nes.c om Chapter 6: Tr oubleshooti ng Monitor The screen res olution i s not correct Change the screen resolution from the Displ ay P rop erties dial og b ox. Th e co mpute r is runnin g but ther e is n o pictur e ■ Make sure that t he monitor is plugged in and turned on.
69 www .eMachines.com Trou bleshooting ■ Use the monitor degauss feature (see your monito r documentation) or turn off your computer and monito r , leave them off for at least a half hour , then restart your computer . ■ Change the display settin gs.
70 www .eMachi nes.c om Chapter 6: Tr oubleshooti ng Networks Y ou c annot connec t to your com pany network Ever y ne twor k is un ique . Cont act yo ur co mpany comp uter d epart ment o r netw ork administrator for help. P assw ords Y our c ompu ter does not accept your pass w ord Make sure that C APS LOCK is turned off, then retype the password.
71 www .eMachines.com Trou bleshooting ■ Check the cable for bent or broken pin s. ■ If the printer you want to pri nt to is not the default prin ter , make sure that you have selected it in the print er setup. T o set a default printer: 1 Click Start , then click Contr ol P anel .
72 www .eMachi nes.c om Chapter 6: Tr oubleshooti ng ■ W ait until files have been printed before sending additio nal files to the prin ter . ■ If you print large files o r many files at one tim e, you may want to add additiona l memory to the printer .
73 www .eMachines.com Telep hone suppor t T elephone suppor t Before calling eMachines C u st omer Care If you have a technical problem with your computer , follow these recommendations before contac ting Cu stomer Ca re: ■ Make sure that your compu ter is connected correctly to a grounded AC outlet that is supplying power .
74 www .eMachi nes.c om Chapter 6: Tr oubleshooti ng T elephone numbers Y ou can contact eMach ines to get answers to your questions: Self -h elp If you have how-to questions about usin g your eMachines-supplied hardware or software, see the following resources: ■ The printed or online documentation that ca me with your hardware or software.
App endi x A 75 Safe ty , Regulat or y , and Legal Information • Saf ety inf o rm ation • Regulator y statement s •N o t i c e s.
76 www .eMachines.com Appen dix A: Impor tant saf ety info rmation Y ou r eMachines system is designed an d tested to meet the l a test standard s for safety of information t echnology equipment.
77 www .eMac hines .com Regulat or y c ompliance stat ements United Sta tes of America F ederal C ommunications Co mmission (FC C) Unint entional emitte r per FC C Part 15 This device ha s been tested and found t o comply with th e limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
78 www .eMachines.com Appen dix A: T elecommunica tions per Part 68 of the Code of F ederal Regu lations (CFR 47) (applicable to products fitted with USA modems) Y our modem complies with Part 68 of the Code of Federal Regul ations (CFR 47) rules.
79 www .eMac hines .com Repairs to certifi ed equipment should be made by an authorized Cana dian maintenance facil ity designated by the supplier . An y repairs or alterations ma de by the user to this equipment, or equipment malfunctions, may give the telecommunicati ons company cause to request the user to disconnect the equipment.
80 www .eMachines.com Appen dix A: P ower li nes Do not locate the anten na near overhead light or power cir c uits , or where it could fal l into such power lines or circuits . Wa r n i n g When ins tallin g or realign ing an outs ide anten na system , e xtrem e care sho uld be tak en to ke ep from touc hing suc h pow er line s or circuit s.
81 www .eMac hines .com Noti c es Copy right © 2004 Gatewa y , I nc. All Rights Reserved 14303 Gatewa y P l ace P oway , CA 92064 USA All Ri ghts Res erved This publication is protected by cop yright and all rights are re ser ved.
82 www .eMachines.com Appen dix A:.
83 www .eMa chines.c om Inde x A AC power connector 11 accessories safety precautions 76 activity indicators See ind icat ors application key 23 arrow keys 23 audio audio in jack 11 headphone jack 11 .
84 www .eMa chines.c om digital video cam era 9 , 12 , 28 Ethernet 12 , 27 external au dio 11 external speakers 11 Firewire 9 , 12 , 28 headphone 11 i.
85 www .eMa chines.c om Ethernet connecti ng 27 jack 27 Ethernet jack 12 external au dio jack 11 F faxes troubleshooting 66 files opening 25 troubleshooting 60 finding Help and Su pport topics 4 Firew.
86 www .eMa chines.c om serial number 9 , 13 system identification 9 LCD pan el cleani ng 42 troubleshooting 60 , 68 lights See ind icat ors line in jack 11 line out jack 11 M mainten ance cleani ng c.
87 www .eMa chines.c om password 70 PDA memory cards 31 periph eral device s 28 playi ng audio CD 35 DVD 35 Plug and Play devices IEEE 1394 support for 28 USB supp ort for 28 poin ter 24 moving 25 por.
88 www .eMa chines.c om muting 21 speaker jack 11 Stand by mode 9 starting computer 9 , 19 progra ms 25 static electricity 45 surge protector 18 system battery replacing 52 system identification label.
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MAN EM NG3 DT USR GDE R0 08/04.
An important point after buying a device eMachines 13 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought eMachines 13 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data eMachines 13 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, eMachines 13 you will learn all the available features of the product, as well as information on its operation. The information that you get eMachines 13 will certainly help you make a decision on the purchase.
If you already are a holder of eMachines 13, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime eMachines 13.
However, one of the most important roles played by the user manual is to help in solving problems with eMachines 13. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device eMachines 13 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
