Instruction/ maintenance manual of the product G5 3M
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3M™ Drive-Thru Sy stems Model G5 and Mod el XT-1 Operating Ins tructions.
November 6 2014 – Revision 2.1 3M Comme rcial Sol utions Divisio n 3M™ Drive-Th ru Sys tems Mode l G5 and Model XT-1 Operating Ins tructions.
Table of Conten ts 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 3 of 77 Table of Contents OVERVIEW ....................................................................... ............
Table of Conten ts November 6 20 14 – Revision 2.1 Page 4 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Haptics “ Vibration” Alerts and Blu e LED Aler ts on Hea dsets ............................................
Table of Conten ts 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 5 of 77 M A INT ENANCE ................................................................................................
Table of Conten ts November 6 20 14 – Revision 2.1 Page 6 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Alert Messag e Externa l Trigger In puts ......................................................................
Overview 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 7 of 77 Overvie w Safety Information Safety Rules Read, understa nd, and follo.
Overview November 6 20 14 – Revision 2.1 Page 8 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons CAUTION To reduce the risks assoc iated with environmental conta minat.
Overview 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 9 of 77 The XT-1 Base Station co mplies with FCC RF ra diation exp osure limits. This equip ment should be installed and ope rated with a minimu m distance of 20cm betwee n the radiator and yo ur body.
Overview November 6 20 14 – Revision 2.1 Page 10 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Note: Modification s to this de vice shall not be made witho ut the writte n consent o f 3M Co mpany.
Configuration 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 11 of 77 Configuration Enter Configuration Mo de Configuratio n mode is a p asscod e-protected area that contains most of the configuration o ptions for the base station system.
Configuration November 6 20 14 – Revision 2.1 Page 12 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Interpreting D isplay Inf ormatio n Depending upo n what you are.
Configuration 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 13 of 77 Mode (Exit) button In run mode, you must pr ess and hold Mode while enterin g your passco de to enter user or installation ser vice.
Configuration November 6 20 14 – Revision 2.1 Page 14 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons • Peer-to -Peer – a d irect connection bet ween the base sta.
Configuration 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 15 of 77 Change Basic Volume S ettings Note: All volume settings should be adj usted during nor mal or peak b usiness ho urs.
Configuration November 6 20 14 – Revision 2.1 Page 16 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Change the Monitor Volume The monitor is an additional spe aker that can be u sed to monitor drive thr u communication without a hea dset, t ypically in the ki tchen.
Configuration 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 17 of 77 Vehicle Approach Some sites ar e equipped with a vehicle a pproa ch detector, which alerts you when a ve hicle enters the p arking lot or drive throu gh approach lane.
Configuration November 6 20 14 – Revision 2.1 Page 18 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons To change the night volu me setting: • Enter the con figuration mode, see p age 11. • Select a new value for 03 Night Volume > Reduce DriveThru Volume At Night By .
Configuration 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 19 of 77 • Enter the base sta tion con figuration mode, see page 1 1. • Select 04 Registration > 2 Remove Headsets . • Scroll to the number of t he headset you want to un -register.
Configuration November 6 20 14 – Revision 2.1 Page 20 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Acoustic Echo Cancell er Perform the follo wing p rocedure if there is a dela yed repetition (e cho) of the outbound sou nd: • Enter the base sta tion con figuration mode, see page 1 1.
Configuration 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 21 of 77 Note: In half duplex i nstallatio ns, all latchi ng order taking modes and hands free mode are disab led.
Configuration November 6 20 14 – Revision 2.1 Page 22 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Note: Make sure that you disable the auto matic store closed pr ompt in stores that ar e open 24 hours. I. Enter the b ase station co nfiguratio n mode, see p age 11.
Configuration 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 23 of 77 Order Point T ALK with No Vehic le Perform the follo wing p rocedure to p ermit or pre vent the orde r taker to ta lk to the order point w hen no vehicle is detected .
Configuration November 6 20 14 – Revision 2.1 Page 24 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Notes: When the p ulse setting is u sed, each ca ll must be ended by pressing t he page button on the head set.
Configuration 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 25 of 77 Haptics “Vib ration” Alerts and Blu e LED Alerts on Headsets.
Configuration November 6 20 14 – Revision 2.1 Page 26 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons • Hands Free • Outside • Always On (Bypass Vehicle Detector) (Press o r to scr oll up and d own the list) Notes: Order taking modes are d escribed in the Operation sectio n.
Configuration 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 27 of 77 Change Site Informatio n Site infor mation is usef ul for warrant y registratio n and to sup port ser vice calls. This infor mation is most u seful when the system has a n internet co nnection.
Configuration November 6 20 14 – Revision 2.1 Page 28 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons T w o Base Station Setup In any installatio n where t here ar e two base station s (tande m, side-b y-side, or dual drive thr us), register all headsets to Base Statio n #1.
Configuration 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 29 of 77 Technical S ervice M essage Perform the follo wing p rocedure to c ustomize the Se rvice Scre en message. • Enter the con figuration mode, see p age 11.
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Operation 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 31 of 77 Operation 3M™ Drive Thru Headset G5 Overv iew This chapter provide.
Operation November 6 20 14 – Revision 2.1 Page 32 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons • On the op posite side o f the Headset Carrier, ensure t hat the Control P od Locking Mecha nism is in t he unlocked position b y sliding it all the way to the left.
Operation 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 33 of 77 Figure 2 Figure 3 Figure 4.
Operation November 6 20 14 – Revision 2.1 Page 34 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Indicator LED Lights T 2 Volume Control PAGE T1 Adjustment Slide Battery Latch Identification Tag Compon ent Identificat ion and D escription • Adjustment Slide : Push or pull to adjust for a comfortable fit.
Operation 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 35 of 77 Indicator Ligh t M odes Use the table b elow to under stand the mean.
Operation November 6 20 14 – Revision 2.1 Page 36 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons G5 Headset Indicator Light Modes Indicator Mode Description Off (no light) Indicates pow er is off. Headset is in sleep / hibernate mode.
Operation 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 37 of 77 Flashing in this sequen ce Red 4sec blan k Red 4sec blan k…….
Operation November 6 20 14 – Revision 2.1 Page 38 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Replace the B atter y It is important to ha ve fully ch arged batteries in t he headset. W hen a batter y is low, the system p lays a “chan ge battery now” message in the headset every 15 seconds.
Operation 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 39 of 77 Out of Range In addition to “Change Battery No w” you may also hear a message for “Out of Range.
Operation November 6 20 14 – Revision 2.1 Page 40 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Compon ent Identificat ion and D escription Figure 2 • Adjustment Slide : Push or pull to ad just for a comfortab le fit.
Operation 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 41 of 77 Indicator Ligh t M odes Use the table belo w to understand the meaning of the indica tor light on t he headset: Indi c a t o r M od e D e s c ript ion Of f ( n o l i g h t) I n d i c a te s p o w e r i s o ff .
Operation November 6 20 14 – Revision 2.1 Page 42 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons 2. Adjust the size o f the headban d until the ear pa d rests against o ne ear and the batter y side pad r ests just above the other ear .
Operation 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 43 of 77 Figure 4 Out of Range In addition to “Change Battery No w” you may also hear a message for “Out of Range.” If you hear t his in your head set, you need to move closer to the Base Station.
Operation November 6 20 14 – Revision 2.1 Page 44 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Base Station Setup Most of the base s tation configuratio n is performed duri ng installation b y the installer or b y a manager.
Operation 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 45 of 77 Note: Your system ma y be configur ed with fewer ord er taking mode options than the number describe d in this s ection.
Operation November 6 20 14 – Revision 2.1 Page 46 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Auto m atic Standby: On and O ff When Auto matic Standb y is on, the order ta ker’s microphone a nd the order point microphone t urn off when the vehicle is no lo nger detected .
Operation 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 47 of 77 • The headset b uttons T1 and T2 communicate onl y with order p oint 1 and order point 2, respectivel y. • For paging, press ing the page button on a lane 1 headset is o nly heard by other lane 1 head sets.
Maintenance 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 48 of 77 Maintenance G5 Headset Replacing the Carrier If the Carrier is dam.
Maintenance 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 49 of 77 Refitting the headset with the new Carrier Use the steps outli ned.
Maintenance November 6 20 14 – Revision 2.1 Page 50 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Cleaning the Co ntacts in the Heads et Charg er well s Unplug Headset Charger fro m the wall. Turn Headset C harger upside down and shake out an y loose debris.
Maintenance 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 51 of 77 Disposing of Batteries To help pr otect the environment and c onform to reg ulations, G5 rechargeable batteries must be returned to 3M a t the end of their u seful life.
Maintenance November 6 20 14 – Revision 2.1 Page 52 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons XT-1 Headset Replacing the Ear and Headban d Pads To rep lace the ear pad, r emove the worn/damaged ea r pad fro m the ear cup and replace it with a new pad.
Maintenance 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 53 of 77 Low Battery Message When the batter y voltage is too low, the headset sou nds a “change b attery no w” message at fiftee n-second inte rvals to alert the op erator to install a fully charged battery.
Maintenance November 6 20 14 – Revision 2.1 Page 54 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons • Remember that a ba ttery recha rge takes approxi mately 3 ½ ho urs. • Avoid re moving and reinserti ng batteries while the y are char ging (charging status i ndicator is RE D).
Troubleshooting 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 55 of 77 Troubleshooting Headset Indicator Lights The follo wing table describes the o perating modes o f the headsets acco rding to the indicat or lights.
Troubleshooting November 6 20 14 – Revision 2.1 Page 56 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons G5 Headset Indicator Light Modes Indicator Mode Description Off (no light) Indicates power is off. Headset is in sleep / hibernate mode.
Troubleshooting 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 57 of 77 Red + 4sec blank + Red + 4sec blank…….
Troubleshooting November 6 20 14 – Revision 2.1 Page 58 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Problem Possible Cause Solution System is in Always On order taking mode. Change the talking mode. Audio on all headsets cuts out or is interrupted.
Troubleshooting 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 59 of 77 Battery and Battery Charger T roubleshooting XT - 1 Batter y and Batte ry Charger Problem Possible Cause Solution No lights come on when a battery is inserted into charger.
Appendix: Declara tion of Conformity 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 60 of 77 Appendix: Declaration of Conformity.
Appendix: Base St ation Specifications 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 61 of 77 Appendix: Base Station Specifications Physical Parameter Specification or Requirement Dimensions (l x w x d) 20 in.
Appendix: G5 Cha rger Specifications November 6 20 14 – Revision 2.1 Page 62 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Appendix: G5 Charger Specifications Physical Parameter Specification or Requirement G5 Desk Charger G 5 Wall Charger Dimensions (l x w x d) 6.
3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons March 2014 – Revision 2.0 Page 63 of 77 Appendix: Greeter Module Greeter Setup The Greete r Module is an accessor y used to .
Appendix: Greet er Module November 6 20 14 – Revision 2.1 Page 64 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons h) Message Names Messag e Activation Perform the follo wing proce dure to schedule and activa te GREET ER and REMINDER mes sages.
Appendix: Greet er Module 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 65 of 77 5. Using the , , ⊳ , and Enter keys, select the message type.
Appendix: Greet er Module November 6 20 14 – Revision 2.1 Page 66 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons :CHOOSE HEADSETS MESSAGES PLAYBACK TO: Msg.<011> [Reminder 1 ] [REMINDER ] [Headset 1234]<YES> ▐ [Headset 2020]<YES> [XXXXXXXXXXXX]<YES> ▐ [XXXXXXXXXXXX]<YES> 3.
Appendix: Greet er Module 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 67 of 77 1. Navigate to Playback After Delay Of >XX< Seconds where “xx” represents t he current nu mber of seconds.
Appendix: Greet er Module November 6 20 14 – Revision 2.1 Page 68 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons 2. Change the val ue of the playback setti ng. Your choices ar e: • YES - A tone will pla y in the headsets while the greet ing message plays to the c ustomer at the order point.
Appendix: Greet er Module 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 69 of 77 V2 Greeter Modules require XT-1 ba se station software vers ion 3.00 or later to function pro perly. V3 Greeter Modules require XT-1 base statio n software versio n 4.
Appendix: Greet er Module November 6 20 14 – Revision 2.1 Page 70 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons 1. Enter the greeter configuration menu.
Appendix: Greet er Module 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 71 of 77 a) Message Activation b) Record Messages c) Message .
Appendix: Greet er Module November 6 20 14 – Revision 2.1 Page 72 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Greeter Setup (Sy stem Default s) M es s agi n g Day.
Appendix: Greet er Module 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 73 of 77 Greeter Setup (Custom er Settings) M e s s ag i n g .
Appendix: Greet er Module November 6 20 14 – Revision 2.1 Page 74 of 77 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons Greeter Setup (Example Settings) M e s s age As s i .
Index 3M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instructi ons November 6 20 14 – Revision 2.1 Page 75 of 77 Index Acoustic echo ......... ............... ............... ........... 20 Acoustic echo cancelling ................ ....
Listen modes .................................................... 45 Listing headsets ............................................... 19 Load templates ................................................ 2 9 Low battery ..................................
Index 3 M™ Drive-Th ru Systems Model G5 and Model XT-1 Operating Instr uctions November 6 20 14 – Revision 2.1 Page 77 of 77 Warrant y , Limited Remed y , and Disclaimer: 3M warrants that its inte.
An important point after buying a device 3M G5 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought 3M G5 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data 3M G5 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, 3M G5 you will learn all the available features of the product, as well as information on its operation. The information that you get 3M G5 will certainly help you make a decision on the purchase.
If you already are a holder of 3M G5, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime 3M G5.
However, one of the most important roles played by the user manual is to help in solving problems with 3M G5. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device 3M G5 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center