Instruction/ maintenance manual of the product POWEREDGE EMU01 Dell
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www .dell.com | support.dell.com Dell™ PowerEdge™ 6950 Sy stems Hardware Owner’ s Manual.
Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death.
Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Other Information Y ou May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9 Accessing Sy stem Featur es During Startup . . . . . . . . . . . .
4 Contents Sy stem and Setup Password Features . . . . . . . . . . . . . . . . . . . . . . 38 Using the Sy stem Password . . . . . . . . . . . . . . . . . . . . . . . . 38 Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . 40 Disabling a Forgotten Password .
Contents 5 Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Removing a Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Installing a Processor . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 Contents Chassis Intrusion Switch (S ervice-Only Procedure) . . . . . . . . . . . . . . 86 Removing the Chassis Intrusion Switch . . . . . . . . . . . . . . . . . . 86 Installing the Chassis Intrusion Switch . . . . . . . . . . . . . . . . . . . 87 SAS Backplane (Service-Only Procedure) .
Contents 7 T roubleshooting an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 109 T roubleshooting a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . 110 T roubleshooting a SAS Controller or SAS RAID Controller . . . . . . . .
8 Contents Automated Order -Status Service . . . . . . . . . . . . . . . . . . . . . 130 T echnical Support Service . . . . . . . . . . . . . . . . . . . . . . . . 130 Dell Enterprise T raining and Certification . . . . . . . . . . . . . . . . . . . 131 Problems With Y our Order .
About Y our Sy stem 9 About Y our Sy stem This section describes the physical, firmware, and softwar e interface features that provide and ensure the essential functioning of your system. The ph ysical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability .
10 About Y our Sy stem • Updates ar e sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Alway s check for updates on support.dell.com and read the updates first because they often supersede information in other documents.
About Y our Sy stem 11 Front-Panel Features and Indicators F igure 1-1 shows the controls, indicators, and connec tors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators T able 1-2.
12 About Y our Sy stem 4 LCD display P rovides system ID, status information, and system error messages. The LCD display lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.
About Y our Sy stem 13 Hard-Drive Indicator Codes The hard-drive carriers have two indicators— a drive- activity indicator and a drive-status indicator . See Fi g u r e 1 - 2 . Figure 1-2. Hard-Drive Indicators T able 1-3 lists the drive indicator patterns for R AID hard drives.
14 About Y our Sy stem Back-Panel Features and Indicators F igure 1-3 shows the controls, indicators, and co nnectors located on the system's back panel.
About Y our Sy stem 15 Power Indicator Codes The power button on the front panel controls the po wer input to the system's power supplies. The power indicator can provide information on power status (see Fi g u r e 1 - 1 ). T able 1-4 lists the power button indicator codes.
16 About Y our Sy stem NIC Indicator Codes Each NIC on the system back panel has an indicator th at provides information on network activity and link status.
About Y our Sy stem 17 T able 1-7. LCD Status Messages Line 1 Message Line 2 Message Causes Corrective Actions N/A SYSTEM NAME A 62-character string that can be defined by the user in the System Setup program. The SYSTEM NAME displays under the following conditions: • The system is powered on.
18 About Y our Sy stem E122B 0.9V Over Voltage 0.9 V regulator voltage has ex ceeded the allowable voltage range See "Getting Help" on page 129. E122C CPU Power Fault A voltage regulator failure was detected when the processor regulator(s) was enabled See "Getting Help" on page 129.
About Y our Sy stem 19 E1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperature range and has halted operation. See "Troubleshooting System Cooling Problems" on page 105. If the problem persists, ensure that the microprocessor heat sinks are properly installed.
20 About Y our Sy stem E1422 CPU Machine Chk The system BIOS has reported a machine check error . See "Getting Help" on page 129. E1610 PS # Missing Specified power supply is improperly installed or removed. See "T roubleshooting P ower Supplies" on page 105.
About Y our Sy stem 21 E1712 PCI SERR B## D## F## PCI SERR Slot # The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at buss ##, device ##, function ##. The system BIOS has reported a PCI system error on a component that resides in slot #.
22 About Y our Sy stem E2013 Shadow BIOS Fail The system BIOS fa iled to copy its flash image into memory . See "T roubleshooting System Memory" on page 106. E2014 CMOS Fail CMOS failure. CMOS R AM not functioning properly . See "Getting Help" on page 129.
About Y our Sy stem 23 Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very pr ecise fault condit ion that is easily corrected. F o r example, if the code E0708 PROC_1_Presence appears, you know that a microprocessor is not installed in socket 1.
24 About Y our Sy stem Removing LCD Status Messages F or faults associated with sensors, such as temperatu re , voltage, fans, and so on, the LCD message is automatically removed when that sensor r eturns to a normal state.
About Y our Sy stem 25 Attempting to update Remote Configuration. Please wait... Remote Configuration request has been detected and is being processed. W ait until the process is complete. BIOS Update Attempt Failed! Remote BIOS update attempt failed.
26 About Y our Sy stem Gate A20 failure F aulty keyboar d controller; faulty system board. See "Getting Help" on page 129. General failure The operating system is unable to carry out the command. This message is usually followed by specific information.
About Y our Sy stem 27 No boot sector on hard drive Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup P rogram" on page 31.
28 About Y our Sy stem Read fault Requested sector not found The operating system cannot read from the diskette or har d drive, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the diskette . Ensur e that the diskette and har d drive cables ar e properly connected.
About Y our Sy stem 29 This system supports only Opteron 8000 series processors. Microprocessor(s) is not supported by the system. Install a supported microprocessor or microprocessor combination. See "Installing a P rocessor" on page 64. Time-of-day clock stopped F aulty battery or faulty chip.
30 About Y our Sy stem W arning Messages A warning message alerts you to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, befor e you format a disk ette, a message will warn you that you may lose all data on the diskette.
Using the Sy stem Setup Program 31 Using the Sy stem Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings.
32 Using the Sy stem Setup Program NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem. Sy stem Setup Options Main Screen When you enter the System Setup program, the main System Setup program screen appears (see F igure 2-1).
Using the Sy stem Setup Program 33 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 lists the options and desc riptions for the information fields that appear on the main System Setup program screen. F or related information, s ee "System Security Scr een Options" on page 37.
34 Using the Sy stem Setup Program Boot Sequence Determines the order in which the system searches for boot devices during system startup. A vailable options ca n include the diskette drive, CD drive, har d drives, and network. NOTE: Sy stem boot is not supported from an external device attached to a SAS adapter .
Using the Sy stem Setup Program 35 Memory Information Screen T able 2-4 lists the descriptions for the in formation fields that appear on the Memory Information screen. CPU Information Screen T able 2-4 lists the options and descriptions for the information fields that appear on the CPU Information screen.
36 Using the Sy stem Setup Program Enabling PowerNow!™ T echnology P owerNow! technology controls your system’s processor performance automatically , dynamically adjusting the operating frequency and voltage accor ding to the task at hand. When an application does not requir e full performance, signific ant amounts of power can be saved.
Using the Sy stem Setup Program 37 Sy stem Security Screen T able 2-6 lists the options and descriptions for the information fields that appear on the System Security screen.
38 Using the Sy stem Setup Program Exit Screen After you pre ss <Esc> to e xit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Cha.
Using the Sy stem Setup Program 39 When a system password is assigned, the setting shown for the System P assword option is Enabled . If the setting shown for the P assword Status is Unlocked , you can change the system password. If the P assword Status option is Loc ked , you cannot change the system pa ssword.
40 Using the Sy stem Setup Program When the P assword Status option is set to Loc k ed whenever you turn on your system or re boot your system by pressing <Ctrl><Alt><Del>, type yo ur passwor d and pr ess <Enter> at the prompt.
Using the Sy stem Setup Program 41 The password assignment is not case-sensitive. Howeve r , certain key combinations ar e not valid. If you enter one of these combinations, t he system beeps. T o erase a ch aracter when entering your password, press <Backspace> or the left-arrow k ey .
42 Using the Sy stem Setup Program • Support is independent of the system’s power or operating state • P rovides text console redir ection for system setup, text-based utilities, and operating system consoles NOTE: T o remotely access the BMC through the integrated NI C, you must connect th e network connection to integrated NIC1.
Installing Sy stem Components 43 Installing Sy stem Components This section describes how to ins tall the following system components: • F ront bezel • System cover • Cooling fan modules • Coo.
44 Installing Sy stem Components Recommended T ools Y ou may need the following items to p erform the procedures in this section: • K ey to the system keylock • #2 Phillips scr ewdriver • T10 T .
Installing Sy stem Components 45 Figure 3-1. Inside the Sy stem The system board holds the system 's control circuitry and other el ectronic components. The processors and memory modules are installed dir ectly on the system board. The hard-drive bays provide space fo r up to five optional 3.
46 Installing Sy stem Components Figure 3-2. Removing and Replac ing the Optional Front Bezel T o replace the optional bezel, hook the right end of the bezel onto the chassis, then fit the fr ee end of the bezel onto the system. Secure the beze l with the k eylock.
Installing Sy stem Components 47 Figure 3-3. Removing and Re placing the Sy stem Cover Closing the Sy stem 1 Lift up the latch on the cover . 2 Align the cover with the left and right edges of the sy stem and offset it slightly towards the back of the system, so that the pins on the inner edge of the cover are aligned with the chassis J hooks.
48 Installing Sy stem Components Cooling Fans This system contains four hot- plug cooling fans, connected di rectly to the system boar d. NOTICE: In the event of a prob lem with a particular fan, the fan’ s numb er is referenced by the sy stem’ s management software, allowi ng you to easily identify a nd replace the proper fan.
Installing Sy stem Components 49 Replacing a Cooling Fan NOTE: The procedure for installing each individual fan is the same. 1 Ensure that the fan handle is upright and lower the fan into its r etention base until the fan is fully seated. Then lower the fan handle until it snaps into place.
50 Installing Sy stem Components Figure 3-5. Removing and Re placing the Cooling Shrouds Replacing the Cooling Shrouds 1 Slowly lower the left shroud straigh t down into the system. The guides on the edges of the shroud fit into the corresponding slots in the si des of the chassis.
Installing Sy stem Components 51 Power Supplies Y our system supports two power supplie s rated at an output of 1570 W . The second power supply serves as a redundant, hot-plug power source. NOTICE: The sy stem is only in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source.
52 Installing Sy stem Components Replacing a Power Supply 1 Holding the lever in the open position, slide th e new power supply into the chassis until the lever contacts the system chassis. See F igure 3-6. 2 Close the release lever until the power supply is fu lly seated and the lever snaps into place behind the lever release latch.
Installing Sy stem Components 53 Figure 3-7. Expansion Slots Installing an Expansion Card CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem.
54 Installing Sy stem Components 3 Open the system. See "Opening the System" on page 46. 4 If you are adding a new car d, select the appropri ate expansion card slot. See "Expansion Car d Installation Guidelines" on page 52. 5 Open the expansion-car d retainer and r emove the filler brack et.
Installing Sy stem Components 55 Figure 3-8. Installing or Remo ving an Expansion Card 7 Connect any cables to the expansion car d. • If you are installing a R A C card, see "R AC Car d" on page 56. • If you are installing a SAS controller card, see "Installing a SAS Controller Car d" on page 76.
56 Installing Sy stem Components 3 Disconnect all cables from the card. 4 Remove the expansion car d: a Open the expansion-car d retainer . See F igure 3-8. b Grasp the expansion car d by its edges, and carefull y r emove it from the expansion-car d connector .
Installing Sy stem Components 57 Figure 3-9. RAC Card Connectors 9 Reinstall the storage controller card. 10 Reinstall the cooling shrouds. See "Replacing the Cooling Shrouds" on page 50. 11 Reconnect all cables to the storage controller car d and feed the cables through the appropriate channels and keepers on the cooling shrouds.
58 Installing Sy stem Components Y our system har dware supports Non-Uniform Memo ry Architecture (NUMA). Each processor has its own memory controller and local memory for re duced acce ss times, but it can also access memory from another processor .
Installing Sy stem Components 59 T able 3-2. T wo-Processor Memory Configurations T otal Sy stem Memory CPU 1 CPU2 DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 2 GB 512 MB 512 MB 512 MB 512 MB 4 GB.
60 Installing Sy stem Components Installing Memory Modules CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem.
Installing Sy stem Components 61 7 Align the memory module's edge connector with the alignment key of the memory module sock et, and insert the memory module in the socket. NOTE: The memory module socket has an a lignment key that allows you to in stall the memory module in the socket in only one way .
62 Installing Sy stem Components 6 Replace the cooling shrouds. See "Repl acing the Cooling Shrouds" on page 50. 7 Close the system. See "Closing the System" on page 47. Processors Y our system supports either two or four processors.
Installing Sy stem Components 63 Figure 3-11. Removing an d Installing the Heat Sink 6 W ait 30 seconds for the heat sink to loosen from the processor .
64 Installing Sy stem Components 11 P ull the socket-r elease lever 90 degrees upward until the processor is r eleased from the socket. See F igure 3-12. Figure 3-12. Removing an d Installing the Processor 12 Open the processor shield and then lift the processo r out of the socket.
Installing Sy stem Components 65 3 If you are adding a processor to an em pty sock et, perform the following steps: a Remove the protective cover from the processor socket. See F igure 3-12. b P ull the sock et-release lever 90 degr ees upward. See F igure 3-12.
66 Installing Sy stem Components 9 P ress <F2> t o e nt e r t he S ys t e m Se tu p pr og r a m , a nd c he ck that the processor information matches the new system configuration. See "Using the System Setup P rogram" on page 31 for instructions about using the System Setup program.
Installing Sy stem Components 67 Figure 3-13. Installin g and Removing a VRM 6 Holding the VRM by its edges, align the edge conne ctor with the socket, and insert the VRM in the socket. NOTE: The VRM socket has an alignment ke y that allows you to install the VRM in the socket in only one way .
68 Installing Sy stem Components 3 Remove the top cooling shroud. See "R emoving the Cooling Shrouds" on page 49. 4 Locate the VRM sockets. See F igure 6-2. 5 P ress down and out on the ejectors on each end of the socket and lift the VRM out of the sock et.
Installing Sy stem Components 69 Figure 3-15. Installing a Disket te Drive in the Drive Carrier 1 diskette/optical drive carrier 2 a lignment pins 3 diskette drive 4 retention spring 5 optical drive f.
70 Installing Sy stem Components 5 T o remove the disk ette drive filler plate, pull the retention spring slightly away from the filler plate, then lift the filler pl ate from the carrier . 6 Deflect the retention spring slightly , then insert the diskette drive into the carrier .
Installing Sy stem Components 71 Figure 3-16. Installing an Opti cal Drive in the Drive Carrier 5 Install the new optical drive in the carrier . See F igure 3-16. The pins on the carrier fit into the corr esponding holes in the side of the drive. 6 Attach the interface board to the back of the car rier , using the two plastic rivets.
72 Installing Sy stem Components Hard Drives Y our system can accommodate up to five 3.5-inch SAS hard drives. All drives connect to the system board through a SAS backplane boar d. See "SAS Back plane (Service-Only Proced ur e)" on page 87 for information on these backplane options.
Installing Sy stem Components 73 Removing a Drive Blank NOTICE: T o maintain proper sy stem cooling, all empty hard-drive bay s must ha ve drive blanks installed. If you remove a hard-drive carrier from the sy stem and do not reinstall it, you mu st replace the carrier with a drive blank.
74 Installing Sy stem Components Figure 3-18. Removing and Ins talling a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive NOTICE: When installing a hard drive, en sure that the adjacent drives are fully installed.
Installing Sy stem Components 75 Replacing a Hard Drive in a Hard-Drive Carrier T o remove a har d drive from a driv e carrier , remove the four screws from the slide rails on the har d-drive carrier and separate the hard drive from the carrier .
76 Installing Sy stem Components SAS Controller Cards Removing a SAS Controller Card CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem.
Installing Sy stem Components 77 Figure 3-20. Installin g the RAID Battery Connecting an External SAS T ape Drive This subsection describes how to connect an external SAS tape dr ive to the optional e xternal SAS controller card.
78 Installing Sy stem Components 5 Install the external SAS controller car d in an expa nsion slot. See "Installing an Expansion Card " on page 53. 6 Connect the tape drive’s in terface cable to the drive. 7 Connect the other end of the interface cable to the external SAS connector on the controller car d bracket.
Installing Sy stem Components 79 CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer . Di scard used batteries according to the manufacturer's instructions.
80 Installing Sy stem Components 6 Install the new system battery . a Support the battery connector by pressing down firmly on the positive side of the connector . b Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector .
Installing Sy stem Components 81 Figure 3-22. Removing and Installing the Control Panel Installing the Control Panel CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem.
82 Installing Sy stem Components 6 Close the system. See "Closing the System" on page 47. 7 Replace the front bezel, if applicable. See "Remov ing and Replacing the Optional F ront Bezel" on page 45. 8 Reconnect the system to the power source and turn on the system and attached peripherals.
Installing Sy stem Components 83 Figure 3-23. Removing and Ins talling a Fan Interposer Board Installing a Fan Interposer Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem.
84 Installing Sy stem Components 6 Install the SAS hard drives in their original locat ions. See "Installing a Hot-Plug Hard Drive" on page 74. 7 Close the system. See "Closing the System" on page 47. 8 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Installing Sy stem Components 85 Figure 3-24. Removing and Installing the Power Distribution Board Installing the Power Distribution Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem.
86 Installing Sy stem Components Chassis Intrusion Switch (Service-Only Procedure) Removing the Chassis Intrusion Switch CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem.
Installing Sy stem Components 87 Installing the Chassis Intrusion Switch CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem.
88 Installing Sy stem Components 9 Remove the SAS backplane: a P ull the spring-loaded blue r etention pin away from the front of the backplane, then slide the backplane upward. See F igure 3-26. b When the backplane cannot slide upward any farthe r , pull the backplane toward the back of the system to remove it from the r etention hooks.
Installing Sy stem Components 89 Installing the SAS Backplane CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem.
90 Installing Sy stem Components 5 Disconnect the SAS, interface, and power cab les from the back of the SAS backplane. 6 Remove all expansion car ds and the controller car d. See "Removing an Expansion Car d" on page 55. 7 If present, disconnect and r emove the RA C card.
Installing Sy stem Components 91 Figure 3-28. Securing the Po wer Distribution Cable Harness 12 Remove the R AID battery compartment: a Lift the snap lever and gently pull the R AID battery compartment straight up. See F igure 3-29. b Lift the battery compartment away from the side of the chassis.
92 Installing Sy stem Components Figure 3-29. Removing and Installing the RAID Battery Compartment 13 Remove the system board: a P ull up the spring-loaded blue retention pin located in the center of the system board, and then slide the system board towar d the front of the chassis until it stops.
Installing Sy stem Components 93 Figure 3-30. Removing and Installing the Sy stem Board Installing the Sy stem Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem.
94 Installing Sy stem Components NOTE: Ensure that the SAS backplane po wer cable from the power distri bution board does not impede the sy stem board as you lower th e sy stem board into the chassis. c Slightly lift up the front of the system board a nd maneuver the system boar d to the bottom of the chassis until it lays completely flat.
Installing Sy stem Components 95 14 Install the SAS hard drives in their original locat ions. See "Installing a Hot-Plug Hard Drive" on page 74. 15 Close the system. See "Closing the System" on page 47. 16 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
96 Installing Sy stem Components.
T roubleshooting Y our Sy stem 97 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must r emove the system cover and work inside the system.
98 T roubleshooting Y our Sy stem Checking Basic Power Problems 1 If the power indicator on the system front panel or power supplies does not indicate that power is available to the system, ensure that the power cables ar e securely connected to the power supplies.
T roubleshooting Y our Sy stem 99 T roubleshooting External Connections Loose or improperly connected cables ar e the most lik ely source of proble ms for the system, monitor , and other peripherals (such as a printer , keyboar d, mouse, or other external device).
100 T roubleshooting Y our Sy stem T roubleshooting the Keyboard Problem • System message indicates a problem with the keyboar d • K eyboar d is not functioning properly Action 1 Enter the System Setup program and ensure that th e USB ports ar e enabled.
T roubleshooting Y our Sy stem 101 T roubleshooting Serial I/O Problems Problem • Error message indicates a problem with a serial port. • Device connected to a serial po rt is not operating properly . Action 1 Enter the System Setup program and ensure that the se rial port is enabled and configured corr ectly for your application.
102 T roubleshooting Y our Sy stem 2 T urn off the system and any USB devices. 3 Disconnect the USB devices, a nd connect the malfunctioning device to the other USB connector . 4 T urn on the system and the reconnected device. If the problem is resolved, the USB connector mi ght be defective.
T roubleshooting Y our Sy stem 103 T roubleshooting a W et Sy stem Problem • Liquid spilled on the system. • Ex cessive humidity . Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem.
104 T roubleshooting Y our Sy stem •F a n s • Processors and heat sinks • Memory modules • Drive-carrier connections to the backplane board 3 Ensure that all cables ar e properly connected. 4 Close the system. See "Opening and Closing the System" on page 46.
T roubleshooting Y our Sy stem 105 T roubleshooting Power Supplies Problem • System-status indicators are amber . • P ower-supply fault indicators ar e amber . • F ront-panel status LCD indicates a problem with the power supplies. Action 1 Locate the faulty power supply .
106 T roubleshooting Y our Sy stem T roubleshooting a Fan Problem • System-status indicator is amber . • Systems management softwar e issues a fan-related error message. • F ront panel LCD indicates a problem with the fan. • F an status indicator indicates a problem with the fan.
T roubleshooting Y our Sy stem 107 Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gainst electrostatic discharge.
108 T roubleshooting Y our Sy stem 15 Reconnect the system to its electrical outlet, a nd turn on the system and attached peripherals. 16 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system.
T roubleshooting Y our Sy stem 109 12 Open the system. See "Opening and Closing the System" on page 46. 13 Reinstall one of the expansion car ds you remove d in step 7. See "Installing an Expansion Car d" on page 53. 14 Close the system.
110 T roubleshooting Y our Sy stem T roubleshooting a Hard Drive Problem • Device driver error . • One or more hard drives not r ecognized by the system. Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem.
T roubleshooting Y our Sy stem 111 8 Check the cable connections inside the system: a T urn off the system, including any attached p eripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening a nd Closing the System" on page 46.
112 T roubleshooting Y our Sy stem 8 If you have a SAS R AID controller , ensur e that the following components are properly installed and connected: • Memory module • RAID battery 9 V erify that the cable connections between the backpl ane and the SAS controller are corr ect.
T roubleshooting Y our Sy stem 113 7 Ensure that the tape drive’s interface/DC power ca ble is connected to the tape drive and controller card. 8 Close the system. See "Opening and Closing the System" on page 46. 9 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
114 T roubleshooting Y our Sy stem 12 R un the appropriate online diagnostic test. If the test fails, see "Getting Help" on page 129. 13 F or each expansion card you r emoved in step 9, perform the following steps: a T urn off the system and attached peripherals, and disconnect the system from the electrical outlet.
T roubleshooting Y our Sy stem 115 11 Close the system. See "Opening and Closing the System" on page 46. 12 R un the appropriate online diagnostic test. If the tests complete successfully , r eplace processor 1. See "Getting Help" on page 129.
116 T roubleshooting Y our Sy stem.
Running the Sy stem Diagnostics 117 Running the Sy stem Diagnostics If you experience a problem with your system, run th e diagnostics befor e calling for technical assistance. The purpose of the diagnostics is to test your syst em's hardwar e without requiring additional equipment or risking data loss.
118 Running the Sy stem Diagnostics When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failur e may be indicated.
Running the Sy stem Diagnostics 119 Selecting Devices for T esting The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components.
120 Running the Sy stem Diagnostics.
Jumpers and Connectors 121 Jumpers and Connectors This section provides specific information about t he system jumpers. It also provides some basic information on jumpers and switches and describ es the connectors on the various boards in the system.
122 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description 1 PSWD_EN (default) The password featur e is enabled. The password featur e is disabled. 2 NVR AM_CLR (default) The configuration settings are r etained at system boot.
Jumpers and Connectors 123 Disabling a Forgotten Password The system's software security featur es include a system passwor d and a setup password, which are discussed in detail in "Using the System Setup P rog ram " on page 31.
124 Jumpers and Connectors Sy stem Board Connectors See F igure 6-2 and T able 6-2 for the location a nd description of the system board connectors. Figure 6-2.
Jumpers and Connectors 125 T able 6-2. Sy stem Board Connectors Connector Label Description 1 PSWD_EN P assword jumper 2 NVR AM_CLR Configuration jumper 3 SLOT 7 x4 PCIe expansion car d connector 4 SL.
126 Jumpers and Connectors 30 DIMM 13 Memory module connector , slot 13 31 DIMM 14 Memory module connector , slot 14 32 DIMM 15 Memory module connector , slot 15 33 DIMM 16 Memory module connector , s.
Jumpers and Connectors 127 SAS Backplane Board Connectors F igure 6-3 shows the location of the connectors on the backplane boar d. Figure 6-3. SAS Backplane Board Connectors 3 4 2 1 5 6 1 SAS A 2 dat.
128 Jumpers and Connectors.
Getting Help 129 Getting Help T echnical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "T roubleshooting Y our System" on page 97. 2 R un the system diagnostics and recor d any information provided.
130 Getting Help www .euro .dell.com (Europe only) www .dell.com/la (Latin American countries) www .dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous , and use your e-mail address as your passwor d.
Getting Help 131 Dell Enterprise T raining and Certification Dell Enterprise T raining and Certification is available; see www .dell.com/training for more information.
132 Getting Help Before Y ou Call NOTE: Have your Express Service Code r eady when you call. The code helps Dell 's automated-support telephone sy stem direct your call more efficiently .
Getting Help 133 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back of the computer): Expres s Service Code: Return Material Authorization Number ( if provided.
134 Getting Help Contacting Dell T o contact Dell electronically , you can access the following websites: • www .dell.com • support.dell.com (support) F or specific web addresses for yo ur country , find the appropriate co untry section in the table below .
Getting Help 135 Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 W e bsite: www .dell.com.ar E-mail: la-techsupport@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC ® storage products: la_enterprise@dell.
136 Getting Help Barbados W ebsite: www .dell.com/bb E-mail: la-techsupport@dell.com General Support 1-800-534-3142 Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 We b s i t e : support.
Getting Help 137 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus W e bsite: support.ca.dell.com AutoT ech (automated Hardwar e and W arranty Support) toll-free: 1-800-247-9362 Customer Service (Home/Home Office) toll-free: 1-800-847-4096 Customer Service (small/med.
138 Getting Help China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: support.dell.
Getting Help 139 Costa Rica W e bsite: www .dell.com/cr E-mail: la-techsupport@dell.com General Support 0800-012-0231 Czech Republic (P rague) International Access Code: 00 Country Code: 420 W e bsite: support.
140 Getting Help El Salvador We b s i t e : www .dell.com/ec E-mail: la-techsupport@dell.com General Support 800-6132 F inland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 We b s i t e : support.euro.dell.com E-mail: fi_support@dell.
Getting Help 141 Germany (F rankfurt) International Access Code: 00 Country Code: 49 City Code: 69 W e bsite: support.euro .dell.com E-mail: tech_support_central_europe@dell.
142 Getting Help Hong Kong International Access Code: 001 Country Code: 852 W ebsite: support.ap.dell.com T echnical Support E-mail: support.dell.com.cn/email T echnical Support (XPS) 00852-3416 6923 .
Getting Help 143 Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 W e bsite: support.euro .dell.com E-mail: dell_direct_support@dell.
144 Getting Help Jamaica E-mail: la-techsupport@dell.com General Support (dial from within Jamaica only) 1-800-440-9205 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 We b s i t e : support.
Getting Help 145 Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 E-mail: krsupport@dell.com Support toll-free: 080-200-3800 T echnical Support (XPS) toll-free: 080-999-0283 .
146 Getting Help Malaysia (P enang) International Access Code: 00 Country Code: 60 City Code: 4 We b s i t e : support.ap.dell.com T echnical Support (XPS) toll-free: 1800 885 784 T echnical Support (.
Getting Help 147 Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 W e bsite: support.euro .dell.com T echnical Support for XPS 020 674 45 94 T echnical Support for .
148 Getting Help P oland (W arsaw) International Access Code: 011 Country Code: 48 City Code: 22 We b s i t e : support.euro.dell.com E-mail: pl_support_tech@dell.
Getting Help 149 Singapore (Singapore) International Access Code: 005 Country Code: 65 NOTE: The phone numbers in th is section should be called from within Singap ore or Mala y sia only .
150 Getting Help Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 We b s i t e : support.euro.dell.com Home and Small Business T echnical Support 902 100 130 Customer Care 9.
Getting Help 151 Ta i w a n International Access Code: 002 Country Code: 886 W e bsite: support.ap.dell.com E-mail: support.dell.com.cn/email T echnical Support (XPS) toll-free: 0080 186 3085 T echnic.
152 Getting Help U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 We b s i t e : support.euro.dell.com E-mail: dell_direct_support@dell.
Getting Help 153 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: .
154 Getting Help U.S. V irgin Islands E-mail: la-techsupport@dell.com General Support toll-free: 1-877-702-4360 V enezuela We b s i t e : www .dell.com/ve E-mail: la-techsupport@dell.
Glossary 155 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower Interface. A standard interface for enabling the operating system to direct configuration and power management.
156 Glossary CD — Compact disc. CD drives use optical technology to read data from CDs. cm — Centimeter(s). cmos — Complementary metal-oxide semiconductor . component — As they r elate to DMI, components include operating systems, computer systems, e xpansion cards, and peripherals that ar e compatible with DMI.
Glossary 157 expansion-card connector — A connector on the system board or riser boar d for plug ging in an expansion car d. F — F ahrenheit. FAT — F ile allocation table. The file system structure used by MS-DOS ® to orga nize and k eep track of file storage.
158 Glossary KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to pr ess multiple keys at the same time (for e xample, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams.
Glossary 159 NTFS — The NT F ile System option in the W indows 2000 operating system. NVR AM — Nonvolatile random-access memory . Memory that does not lose its contents when you turn off your system. NVR AM is used for maintaining the date, time, and system configuration information.
160 Glossary RT C — Real-time clock. SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attachment. A standard interface between the system boar d and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data tran smission rates than standard ports.
Glossary 161 UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or sw itches without requiring a crossover cable.
162 Glossary.
Index 163 Index A alert messages, 30 B back-panel features, 14 baseboard management controller See BMC. battery (R AID) installing, 7 6 troubleshooting, 1 1 1 battery (system) replacing, 7 8 troubleshooting, 1 0 4 bezel removing, 4 5 BMC configuration, 4 1 setup module, 1 0 boot device configuring, 7 2 C CD/D VD drive See optical drive.
164 Index 164 Index F ibre Channel storage device, 78 front-panel features, 11 G guidelines expansion car d installation, 5 2 memory installation, 5 8 H hard drives (SAS/SA T A) boot device, 7 2 drive.
Index 165 phone numbers, 134 POST ke ystrokes, 10 power distribution board installing, 8 5 removing, 8 4 power indicator , 15 power supplies removing, 5 1 replacing, 5 2 troubleshooting, 1 0 5 process.
166 Index 166 Index system password assigning, 3 8 changing, 4 0 deleting, 4 0 using, 3 8 system setup entering BMC, 4 2 navigation keys, 3 1 options, 3 2 system setup program entering, 3 1 system set.
An important point after buying a device Dell POWEREDGE EMU01 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Dell POWEREDGE EMU01 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Dell POWEREDGE EMU01 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Dell POWEREDGE EMU01 you will learn all the available features of the product, as well as information on its operation. The information that you get Dell POWEREDGE EMU01 will certainly help you make a decision on the purchase.
If you already are a holder of Dell POWEREDGE EMU01, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Dell POWEREDGE EMU01.
However, one of the most important roles played by the user manual is to help in solving problems with Dell POWEREDGE EMU01. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Dell POWEREDGE EMU01 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
