Instruction/ maintenance manual of the product C8220 Dell
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Dell PowerEdge C8220 Hardware Owner’s Manual Regulatory Model: B05B Regulatory T ype: B05B001.
Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make b etter use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WAR NI NG : A WARNING indicates a potential for property damage, personal injury , or death.
Contents 3 Contents 1 About Your System . . . . . . . . . . . . . . . . . 11 Accessing Sy stem Feat ures During Startup . . . . . . . 11 Front-Panel Features and Indicators . . . . . . . . . . 12 NIC Indicator Codes . . . . . . . . . . . . . . . . . .
4 Contents BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Other Information Y ou May Need . . . . . . . . . . . . 43 2 Using the System Setup Program . . . . . 45 Sy stem Setup Menu . . . . . . . . . . . . . . . . . . . 45 Sy stem Setup Op tions at Boot .
Contents 5 Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . 89 Exit Menu . . . . . . . . . . . . . . . . . . . . . . . . 91 Command Line Interfaces for Sy stem Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . 93 IPMI Command List .
6 Contents Sled Covers . . . . . . . . . . . . . . . . . . . . . . . 138 Removing the Front Cover . . . . . . . . . . . . 138 Installing the Front Cover . . . . . . . . . . . . . 139 Removing the Back Cover . . . . . . . . . . . . 140 Installing the Back Cover .
Contents 7 RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 159 Removing the RAID Battery . . . . . . . . . . . . 159 Installing the RAID Battery . . . . . . . . . . . . . 161 Removing the RAID Battery Holder . . . . . . . . . 162 Installing the RAID Battery Holder .
8 Contents Interposer Extender . . . . . . . . . . . . . . . . . . 182 Removing the Interposer Exten der . . . . . . . . 182 Installing the Interposer Extender . . . . . . . . 184 Node Power Distribution Board . . . . . . . . . . . . 184 Removing the Node Power Distribution Board .
Contents 9 T roubleshooting the Power Sled . . . . . . . . . . . . 203 T roubleshooting Sy stem Memory . . . . . . . . . . . . 203 T roubleshooting a Hard-Drive . . . . . . . . . . . . . . 205 T roubleshooting a Storage Controller . . . . . . . . . . 206 T roubleshooting Expansion Cards .
10 Contents Node Power Distribution Board Connectors . . . . . 227 6 Getting Help . . . . . . . . . . . . . . . . . . . . . . 229 Contacting Dell . . . . . . . . . . . . . . . . . . 229 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your System 11 1 About Y our Sy stem Accessing Sy stem Features During Startup The following keystr okes pro vide access to system features during startup. The SAS/SA T A card or PXE hotkey support are available only in the BIOS boot mode. Hotkey function is not available in the Unified Extensible F irmware Interface (UEFI) boot mode.
12 About Your System Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators Item Indicator , Button, or Connector Icon Description 1 USB connectors Connects USB devices to the system. The ports are USB 2.0 compliant. 2 Mezzanine car d exp ans io n s lot Installs an I/ O module mezzanin e card.
About Your System 13 5P o w e r - o n i n d i c a t o r / power button The power -on indicator lights when the sled power is on. The power -on indicator lights amber when the system critical event occurs. NOTE: The power-on indicator lights amber according to critical sy stem error log (SEL) assertion.
14 About Your System NIC Indicator Codes Figure 1-2. NIC Indicators 8 BMC manage ment port Dedicated management port. 9 Ethernet connector 2 Embedded 10/100/1000 Mbit NIC connector . 10 Ethernet connector 1 Embedded 10/100/1000 Mbit NIC connector . 11 Sled identification indic ator Lights blue to identify a particular system and system board.
About Your System 15 Figure 1-3. NIC Indicators (BMC management port) Blinking green Linking at 1 Gbps port speed Network activity is pr esent •P r e O S P O S T •O S w i t h o u t d r i v e r •.
16 About Your System Power and Sy stem Board Indicator Codes The indicators on the front of the sled display status codes during system startup. F or location of the indicators on the front panel, see F igur e 1-1.
About Your System 17 BMC Heartbeat Indicator Codes The system board includes a BMC heartbeat indicator (LED17) for debugging the Baseboard Manageme nt Controller (BMC). The BMC heartbeat indicator lights green when po wer is supplied to the sled and blinks green when the BMC firmware is r eady .
18 About Your System Service T ag The following illustration provides loca tion of the Servi ce T ag number on the C8220 single-wide compute sled. Figure 1-5.
About Your System 19 POST Error Codes Collecting Sy stem Event Log for Investigation Whenever possible, the system BIOS will output the current boot progr ess codes on the video screen. P rogress code s are 32-bit quantities plus optional data. The 32-bit numbers include class, subclass, and operation information.
20 About Your System 0012h Local Console Output Error Pa u s e V i d e o d e v i c e initialization failed See "T roubleshooting the Video Subsystem" on page 198.
About Your System 21 0019h USB Read Error P ause USB port initialization failed See "T roubleshooting a USB Device" on page 198. If the problem persists, see "Getting Help" on page 229. 001Ah USB W rite Error P ause USB port initialization failed See "T roubleshooting a USB Device" on page 198.
22 About Your System 0020h Keyboar d Stuck Key Error Pa u s e K e y b o a r d k e y stuck Disconnect and r econnect the keyboar d to the compute sled. If the problem persists, see "Getting Help" on page 229. 0021h Keyboar d Locked Error Pa u s e K e y b o a r d locked Disconnect and r econnect the keyboar d to the compute sled.
About Your System 23 0028h PCI IO Read Error Pa u s e P C I d e v i c e initialization failed See "T roubleshooting Expansion Cards" on page 207.
24 About Your System 002Fh No Microcode Be Updated P ause P rocessor microcode load failed Ensure that your processors match and conform to the type described in the processor technical specifications outlined i n your system’s Getting Started Guide.
About Your System 25 8016h SA T A 4 Device Not F ound P ause SA T A 4 device not found Check if the SA T A port 4 is enabled. S ee "SA T A Configuration" on page 68. Install a SA T A device to SAT A port 4. If the problem persists, see "Getting Help" on page 229.
26 About Your System 8021h CMOS Battery Error P ause No CMOS battery See "T roubleshooting the System Battery" on page 210. 8100h Memory device disabled by BIOS Pa u s e M e m o r y Device Error See "T roubleshooting System Memory" on page 203.
About Your System 27 Sy stem Event Log Processor Error Message: “Processor Sensor , IERR error , Processor 1” T able 1-2. Processor Error Byte Field V alue Description 1 NetF unLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS 4 Event Message F ormat Ve r s i o n 04h Event Message F ormat Revision.
28 About Your System Memory Ecc Message: “Mem ory Sensor , Correctable ECC error , SBE warning threshold, CPU1 DI MM_A1” T able 1-3. Memory ECC Byte Field V alue Description 1 NetF unLun 10h 2 Platform Event Comman d 02h 3 Generator ID 01h Generated by BIOS 4 Event Message F ormat Ve r s i o n 04h Event Message F ormat Revision.
About Your System 29 9 Event Data2 X Xh Bit 7:4 0x00: SBE warning thr eshold 0x01: SBE crit ical threshold 0x0F : Unspec ified Bit 3:0 0x00: CPU1 DIMM A1-8 slots (1~8) 0x01: CP U2 DIMM B1-8 slots (9~1.
30 About Your System PCIe Error Message: “Critical Inte rrupt Sensor , PCI PERR, Device#, F unction#, Bus#” T able 1-4. PCIe Error Byte Field V alue Description 1 NetF unLun 10h 2 Platform Event Comman d 02h 3 Generator ID 01h Generated by BIOS 4 Event Message F ormat Ve r s i o n 04h Event Message F ormat Revision.
About Your System 31 IOH Core Error Message: “Critical Interrupt Sensor , F a tal Error , xxxx bit, QPI[0] Error ” T able 1-5. IOH Core Error Byte Field V alue Description 1 NetF unLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS 4 Event Message F ormat Ve r s i o n 04h Event Message F ormat Revision.
32 About Your System SB Error Message: “Critical Inte rrupt Sensor , Correctable, MCU P arity Error ” T able 1-6. SB Error Byte Field V alue Description 1 NetF unLun 10h 2 Platform Event Comman d 02h 3 Generator ID 01h Generated by BIOS 4 Event Message F ormat Ve r s i o n 04h Event Message F ormat Revision.
About Your System 33 POST Start Event Message: “Syste m Event, POST starts with BIOS xx.xx.xx” T able 1-7. POST Start Event Byte Field V alue Description 1 NetF unLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS 4 Event Message F ormat Ve r s i o n 04h Event Message F ormat Revision.
34 About Your System POST End Event T able 1-8. POST End Event Byte Field V alue Description 1 NetF unLun 10h 2 Platform Event Comman d 02h 3 Generator ID 01h Generated by BIOS 4 Event Message F ormat Ve r s i o n 04h Event Message F ormat Revision.
About Your System 35 POST Error Code Event Message: “Sys tem F irmware Progr ess, POST er ror code: UBLBh.” T able 1-9. POST Error Code Event Byte Field V alue Description 1 NetF unLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS 4 Event Message F ormat Ve r s i o n 04h Event Message F ormat Revision.
36 About Your System BIOS Recovery Event T able 1-10. BIOS Recovery Event Byte Field V alue Description 1 NetF unLun 10h 2 Platform Event Comman d 02h 3 Generator ID 01h Generated by BIOS 4 Event Message F ormat Ve r s i o n 04h Event Message F ormat Revision.
About Your System 37 ME Fail Even t SEL Generator ID T able 1-11. BIO S Recovery Event Byte Field V alue Description 1 NetF unLun 10h 2 Platform Event Command 02h 3 Generator ID 01h Generated by BIOS 4 Event Message F ormat Ve r s i o n 04h Event Message F ormat Revision.
38 About Your System BMC The following table inclu des an overview of the system sensors. In the Offset column: • SI = Sensor Initialization • SC = Sensor Capabilities • AM = Assertion Mask • DM = Deassertion Mask • RM = Reading Mask • TM = Settable/Readab le Thr eshold Mask T able 1-13.
About Your System 39 T able 1-14. Sensor Summary (continued) Sensor Number Sensor Name Sensor T ype Event/Reading T ype Offset 04h CPU ERR2 P rocessor (07h) Sensor -specific (6Fh) SI: 01h SC: 40h AM: .
40 About Your System T able 1-15. S ensor Summary (contin ued) Sensor Number Sensor Name Sensor T ype Event/Reading T ype Offset 09h 3.3V Standby V oltage (02h) Thr eshold (01h) SI: 7Fh SC: 59h AM: 7A.
About Your System 41 T able 1-16. Sensor Summary (continued) Sensor Number Sensor Name Sensor T ype Event/Reading T ype Offset 43h DIMM ZONE 1 Te m p T emperature (01h ) Threshold (01h) SI: 7Fh SC: 68.
42 About Your System T able 1-17. S ensor Summary (contin ued) Sensor Number Sensor Name Sensor T ype Event/Reading T ype Offset A1h Soft Reset System Boot/ Restart Initiated (1Dh) Sensor -specific (6.
About Your System 43 Other Information Y ou May Need WAR NI NG : See the safety and regulatory info rmation that shipped with your sy stem. Warr anty information may be in cluded within this document or as a separate document.
44 About Your System.
Using the System Setup Program 45 2 Using the Sy stem Setup Program The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
46 Using the System Setup Program • When changing the password or making other cha nges to the security setup NOTE: Only items in brackets [ ] can be mo dified, Items that are not in brackets are display only.
Using the System Setup Program 47 General Help In addition to the Item Specific Help window , the Setup Utility also provides a General Help scr een. This scr een can be called up from any menu by pressing <F1>. The General Help screen lists the legend k eys with their corresponding alternates and function s.
48 Using the System Setup Program Enabling and Configuring Console Redirection Via COM1 T o activate console re direction via CO M1, you must configur e the following settings: 1 Connect the serial cable to the se rial port and host system. See F igure 1-1 for the location of the se rial port on the sled.
Using the System Setup Program 49 5 In the Remote Access Con figuration screen, verify the following settings: • Remote Access: Enabled • Serial port number: COM2 as SOL • Serial P ort Mode: 115.
50 Using the System Setup Program • Flow Control: None • Redir ection After BIOS POST : Always • T erminal T ype: ANSI See "Remote Access Configuration" on page 86 for details. Ma k e sure the last four options syncs with the host and client.
Using the System Setup Program 51 • Serial P ort Mode: 115200 8,n,1 • Flow Control: None • Redir ection After BIOS POST : Always •T e r m i n a l T y p e : A N S I See "Remote Access Configuration" on page 86 for details. Make sur e the last four options sync s with the host and client.
52 Using the System Setup Program Main Menu The main menu displays information about your system boards and BIOS. Main Screen NOTE: Press <Alt> <H> to enter the BIOS debug mode and reset the BIOS to default settings. NOTE: The options for the System Setup program change based on the system configuration.
Using the System Setup Program 53 Sy stem Settings Option Description System Date Scroll to this item to adjust the date. Use <Enter>, <T ab> or <Shift><T ab> to select a field. Use [+] or [-] to configure system date. System Time Scroll to this item to adjust the time.
54 Using the System Setup Program P rocessor Core Displays the processor core. System Memory Size Displays total memory size installed on the system board. System Memory Speed Displays the maxi mum speed of your system memory . System Memory V oltage Dis plays the maximum voltage of your system memory .
Using the System Setup Program 55 Advanced Menu The advanced menu displays a table of items that de fines advanced information about your system. Scroll to this item and pr ess <Enter> to view the following screen. CAUTION: Making incorrect settings to it ems on these pages may cause the sy stem to malfunction.
56 Using the System Setup Program Power Manage ment Scroll to this item and press <Ent er> to view the following scr een. Power Management Option Description P ower Management ( OS Control default ) Select a system power management mode. • Maximum P erfor mance: Sets the syst em power manage ment to maxi mum perfo rmance.
Using the System Setup Program 57 CPU P ower Capping ( P- S t a t e 0 default) Select a processor performance state (P -state). Options are [P -State 0], [P -State 1], [P -State 2], [P -State 3] and [P -state 4]. NOTE: This option is enabled when Power Management is set to OS Control mode.
58 Using the System Setup Program Chassis Power Management Scroll to this item and press <Ent er> to view the following scr een. Chassis Power Management Option Description Chassis PSU Configuration P ress <En ter> to configure the chassis power supply .
Using the System Setup Program 59 Chassis PSU Configuration Scroll to this item and pr ess <Enter> to view the following screen. Chassis PSU Configuration Option Description Required P ower Supplies ( 1 default) Select the number of power supplies to provide load-shared power to run the sleds in the enclosure.
60 Using the System Setup Program Power Capping Scroll to this item and press <Ent er> to view the following scr een. Power Capping Option Description Chassis Level Capping ( Disabled default) Enables or disables chassis level capping. Sled P ower Capping ( 0 default) Specify the maximum amount of power to be cons umed by the sled.
Using the System Setup Program 61 Emergency Throttling Scroll to this item and pr ess <Enter> to view the following screen. Emergency Throttling Option Descripti on Sled Le vel P olicy ( Chassis Level default) Select a sled level policy when an emergency throttle event is trig gered.
62 Using the System Setup Program CPU Configuration Scroll to this item and press <Ent er> to view the following scr een. Chassis Level P olicy ( Throttling default) Select a chassis level policy when an emer gency throttle event is triggered. This option can be configur ed when the Sled Level P olicy is set as Chassis L evel.
Using the System Setup Program 63 CPU Configuration Option Descripti on Active P rocessor Cores ( All Cores default) Allows you to control the number of enabled cor e in each processor . Options are [1], [2], [4], [6], [8], [10]and [All Cores]. (Option depends on processor cor e.
64 Using the System Setup Program C7 State ( Enabled default) Enables or disables the processor C7 state. NOTE: This feature is visible only when the processor supports C7 state. NOTE: Disable this option at your own risk. When you disable this option, pop up message appears on the screen and warning appears in the System Setup Help.
Using the System Setup Program 65 Prefetch Configuration Scroll to this item and pr ess <Enter> to view the following screen. Prefetch Configuration Option Descripti on Adjacent Cache Line P refetch ( Enabled default) Enables or disables system optimization for sequential memory access.
66 Using the System Setup Program Memory Configuration Scroll to this item and press <Ent er> to view the following scr een. Memory Configuration DCU IP P refetcher ( Enabled default) Enables or disables DCU IP pr efetcher . NOTE: This feature is availabl e when supported by the processor.
Using the System Setup Program 67 Memory Throttling Mode ( Enabled default) Enables or disables the memo ry to run in closed-loop thermal throttling mode. Memory Operating Mode ( Optimizer Mode default) Select the type of memory operation if a valid memory configuration is installed.
68 Using the System Setup Program SA T A Configuration Scroll to this item and press <Ent er> to view the following scr een..
Using the System Setup Program 69 SA T A Configuration Option Descripti on Embedded SA T A Controller ( AHCI default) Select an operation mode for the onboard SA T A controller . • Off: Disables the SA T A controller . This token applies to the first onboard SA T A controller .
70 Using the System Setup Program SA T A P ort 2 ( Aut o default) When set to off, turns off the 3r d Serial A T A drive controller . When set to auto , enables BIOS support for the 3rd Serial A T A drive controller (enabled if present, POST error if not presen t).
Using the System Setup Program 71 PCI Configuration Scroll to this item and pr ess <Enter> to view the following screen. PCI Configuration Option Description Embedded Network Devices P ress <Enter> to configure ava ilable network drives. NIC Enumeration ( Onboard default) Select a LAN boot ROM option.
72 Using the System Setup Program PCI Slot Configuration P ress <Enter> to configure PCI Express devices. NOTE: When you install an Intel Xeon Phi card in the C8220X sled, BIOS automatic ally enables the PCI memory 64-bit decode option. PCIe Generation ( Gen3 default) Select a PCI signaling rate.
Using the System Setup Program 73 Embedded Network Devices Scroll to this item and pr ess <Enter> to view the following screen. Reboot on WOL (ROW) ( Disabled default) Enables or disables reboot on wake-on-LA N featur e. Reboot On WOL targets netw ork controllers when the network controller receives a magic packet.
74 Using the System Setup Program Embedded Network Devices Option Description Embedded NIC1 ( Enabled with PX E default) Enables or disables the onboar d NIC1 controller . • Enabled with PXE: Allows you to en able the system’s primary e mbedded N IC (full f unction), includ ing its PXE boot-ROM.
Using the System Setup Program 75 iSCSI Remote Boot Select iSCSI Remote Boot in the Embedded NIC1/NIC2 option and pr ess <Enter> to view the following screen. iSCSI Remote Boot Option Descriptio n iSCSI Initiator Name Displays the worldwide unique name of the initiator .
76 Using the System Setup Program Active State Power Management Configuration Scroll to this item and press <Ent er> to view the following scr een. Active State Power Management Configuration T arget P ort Sets the target port. Boot L UN Sets the he xadecimal representation of L U number .
Using the System Setup Program 77 PCI Slot Configuration Scroll to this item and pr ess <Enter> to view the following screen. Mezzanine Slot ASPM ( Disabled default) Select an ASPM protocol for the mezzanine slot. NB-SB Link ASPM ( L1 default) Select an ASPM protocol for the northbridge and southbridge chipsets.
78 Using the System Setup Program PCI Slot Configuration USB Configuratio n Scroll to this item and press <Ent er> to view the following scr een. Option Descriptio n PCIe Slot1 ( Enabled default) Enables or disables the PCIe slot1. Options are [Disabled], [Enabled], [Enabled without OPROM].
Using the System Setup Program 79 USB Configuration Option Descripti on Embedded USB Controller ( Enabled default) Enables or disables the onboard USB controller at system startup. USB P ort w ith BMC ( Enabled default) Enables or disables internal US B port with BMC support.
80 Using the System Setup Program Security Menu The security menu enables you to set the security parameters. Scroll to this item and pr ess <Enter> to view the fol lowing scr een. Security Settings Option Description Supervisor P assword Indicates wheth er a su pervisor password has been set.
Using the System Setup Program 81 Change Supervisor Y ou can install a Supervisor password, and if you i nstall a supervisor password, you can then install a user password. A user password does not provide access to many of the features in the Setup utilit y .
82 Using the System Setup Program Server Menu The server menu enables you to configur e compute sled parameters. Scroll to this item and press <Enter> to view the following screen. Server Settings Option Descriptio n Status of BMC Displays BMC status.
Using the System Setup Program 83 ACP I S PMI T ab le ( Enabled default) When enabled, BIOS enables Advanced Configuration and P ower Interface (ACP I) Service P rocess or Management Interface (SPMI) table for IPMI driver installation. When disabled, BIOS disables the ACPI SPMI table for BMC ROM update.
84 Using the System Setup Program Set BMC LAN Configuration Scroll to this item and press <Ent er> to view the following scr een. Set BMC LAN Configuration Option Description Channel Number Displays the channel number used for BMC L AN. Channel Number Status Displays the BMC channel number status.
Using the System Setup Program 85 IPv6 Mode Select Enabled in the IPv6 Mode optio n and press <Enter> to view th e following screen. IPv6 Mode Gateway MAC Addr ess Sets the MAC addr ess for the static IP addr ess. BMC NIC MAC Address Sets the MAC addr ess for the BMC management port.
86 Using the System Setup Program Remote Access Configuration Scroll to this item and press <Ent er> to view the following scr een. Remote Access Configuration IPv6 P refix Length Sets prefix length of the IPv6 addre ss. IPv6 IP Address Set the BMC manag eme nt port to dedicated or shar ed NIC port.
Using the System Setup Program 87 Serial port number ( COM1 default) Select a serial port for console redir ection. • COM1: Enables console r edirection via COM 1. See token D7h. • COM2 as SOL: Enables console r edirection via COM2. Serial P ort Address ( 3F8h/2F8h default) Specifies the base I/O port address of the serial port.
88 Using the System Setup Program View Sy stem Log Scroll to this item and press <Ent er> to view the following scr een. View Sy stem Log Option Description Vie w B MC S EL Ev ent Log View all events in the BMC system event log. Clear BMC SEL Event Log Deletes all recor ds in the BMC system event log.
Using the System Setup Program 89 Boot Menu The boot menu enables you to set POST bo ot paramete rs. Scroll to this item and press <Enter> to view the following screen. Boot Settings Option Description Quiet Boot ( Enabled default) Enable this item to display the splash or summary screen, rat her than the detail of the POST flow .
90 Using the System Setup Program Boot Mode ( BIOS default) Select a system boot mode. • BIOS : The standard BIO S-level boot interface •U E F I : A n enhanced 64-bit boot interface based on Unified Extensible F irmware Interface (UEFI) specifications that overlays the system BIOS.
Using the System Setup Program 91 Exit Menu Scroll to this item and pr ess <Enter> to view the following screen. Exit Options Option Description Save Changes and Exit Highlight this item and press <Enter> to save any changes that you have made in the Setup utility and exit the Setup utility .
92 Using the System Setup Program Save Changes Select this item and pr ess <Enter> to save changes you have made without leaving the setup utility . Discard Changes Select this item and press <Ente r> to discard any changes you have made withou t leaving the setup utility .
Using the System Setup Program 93 Command Line Interfaces for Sy stem Setup Options The options in the System Setup menu allows you to control the System Configuration Utilit y (syscfg). This utility is included in the Dell OpenManage Deployment T oolkit (DTK).
94 Using the System Setup Program 0052 N/A F or the ne xt system boot, set the IPL priority to : har d disk then option ROMs (if the devices ar e available). 0053 N/A F or the ne xt system boot, set the IPL priority to : Network, har d disk, RAID,U SB storage, CD/D VD- ROM (if the devices are available).
Using the System Setup Program 95 00BB Embedded NIC2 Enables the onboard NIC2 controller , but disables the NIC associated PXE or RPL boot-ROM. 00BC Embedded NIC2 Enables the onboar d NIC2 controller (full-function), including its PXE boot-ROM. 00BF Remote Access Disables serial console redir ection.
96 Using the System Setup Program 011B SA T A P ort2 T urns off the 3rd Serial A T A drive controller . 011C SA T A P ort2 Enables BIOS support for the 3rd Serial A T A drive controller (enabled if present , POST error appears if not presen t). 011D SA T A P ort3 T urns off the 4th S erial A T A drive controller .
Using the System Setup Program 97 013F Memory Remapping (3GB~4GB) When enabled, memory remapping r elocates memory space (3GB - 4 GB) to the space above 4 GB. 0140 Ex ecute-Disable (XD) Bit Capabili ty When disabled, the Intel processors supporting the XD feature reports the support to the operating system.
98 Using the System Setup Program 0171 Adjacent C ache Line P refetch Disables system optimization for sequential memory access. The pro cessor fetches the ca che line that contains the data it curr ently requires. 0172 Adjacent C ache Line P refetch Enables system optimization for sequential memory access.
Using the System Setup Program 99 01CF I /O A T DMA Engine Enables the I/O Acceleration T echnology (I/OA T) DMA Engine featur e. Set to enabled only if the ha rdware and sof twa re sup por t I/ OA T . 01D0 I/OA T DMA Engine Disables the I/O A T DMA Engine featu re.
100 Using the System Setup Program 0224 Embedded V ideo Controll er Enables the onboard video controller as the primary video device. 0225 Embedded V ideo Controll er Disables the onboard video controller . 022D Boot Mode Enables booting to Unified Extensible F irmware Interface (UEFI) capable operating systems.
Using the System Setup Program 101 0257 2F8h/3F8h Sets the back serial port address to 0x2F8 and internal serial port addr ess to 0x3F8. 025D Optimizer Mode Selects optimizer mode as the memory operating mode. 025E Spare Mode Selects spare mode as the memory operating mode.
102 Using the System Setup Program 02A1 C1E Stat e Enables the processor Enhanced Halt (C1E) state. (default) 02A2 C1E Stat e Disables the processor C1-E state. Do at your own risk. When you disable this option, a warning appears in the BIOS Setup help text and a pop up message appears when this option is changing.
Using the System Setup Program 103 02C7 Data Reuse Optimization Sets to enable for HPC applications. (default) 02C8 Data Reuse Optimization Sets to disable for energy efficiency . 02C9 QPI Bandwidth Pr i or i t y Sets to compute for computation-intensive applications.
104 Using the System Setup Program 4026 Manufa cturing Mode Enables the manufacturing mode to bypass POST tasks/memory tests and F1/F2 prompts on specific error messages.
Using the System Setup Program 105 480A C6 State Disables the processor C6 state. Do at your own risk. When you disable this option, a warning appears in the BIOS Setup help text and a pop up message appears when this option is changing. 480B C6 State Enables the processor C6 state.
106 Using the System Setup Program 4821 Memory T u rbo Mode Enables memory turbo mode. 4822 NUMA Support Enables the node interleave option for SLES11. This applies to NUMA systems that allow memory interleaving across all processor nodes. 4823 Memory F requency Detects the memory running speed from H/W designed (SPD, memory population).
Using the System Setup Program 107 482E P atrol Scrubbing Disables P atrol sc rubbing to proactively search the system memory , repairing correctable errors. 482F P atrol Scrubbing Enables P atrol scrubbing to proactively search the system memory , repairing correctable errors.
108 Using the System Setup Program 4847 Onboar d LAN ASPM Controls the level of ASPM supported to onboar d LAN. L0s entry enabled. 4848 Onboar d LAN ASPM Controls the level of ASPM supported to onboar d LAN. L1 entry enabled. 4849 Onboar d LAN ASPM Controls the level of ASPM supported to onboar d LAN.
Using the System Setup Program 109 4857 WHEA Support Disables W indows Hardwar e Error Architecture. 4858 WHEA Support Enables W indows Hardwa re Error Architectur e. 4859 NIC Enumeration Sets PXE boot from onboar d NIC to Add-on NIC adapter . (default) 485A NIC Enumeration Sets PXE boot from Add-on NIC adapter to onboard NIC.
110 Using the System Setup Program 4873 Active P rocessor Cores This field controls the number of enabled 16 cores in each processor . By default, the maximum number of cores per processor will be enabled. 4877 PCIe Slot1 Allows you to electrically disable PCIe Slot1.
Using the System Setup Program 111 488F 4th Boot Device Sets the network device as the 4th boot device. 4890 4th Boot Device Sets the har d-drive as the 4th boot device. 4891 4th Boot Device Sets R AID as the 4th boot device. 4892 4th Boot Device Sets a USB storage device as the 4th boot device.
112 Using the System Setup Program 48AB Flow Control Selects none as the flow contro l for console red irect ion . 48AC Flow Control S elects har dware as the flow control for console red irect ion . 48AD Flow Control Selects software as the flow control for console red irect ion .
Using the System Setup Program 113 48CC QPI F requency Sets the QPI frequency runs at 7.200GT . 48CD QPI F requency Sets the QPI frequency runs at 8.000GT . 48D0 Energy Efficient Po l i c y Controls the energy efficient policy as performance profile to configure all necessary settings.
114 Using the System Setup Program 48E0 N/A Use NIC3 as the 1st PXE boot device on the next boot followed by NIC1. 48E1 N/A Use NIC4 as the 1st PXE boot device on the next boot followed by NIC1. 48E2 N/A Use NIC5 as the 1st PXE boot device on the next boot followed by NIC1.
Using the System Setup Program 115 48F0 N/A Use R AID HDD5 as the 1st R AID boot device on the next boot. 48F1 N/A Use R AID HDD6 as the 1st R AID boot device on the next boot. 48F2 N/A Use R AID HDD7 as the 1st R AID boot device on the next boot. 48F3 N/A Use R AID HDD8 as the 1st R AID boot device on the next boot.
116 Using the System Setup Program 4902 PCIe Slot3 Enables the PCIe expansion slot3 without e xecuting the option ROM initialization. 4903 PCIe Slot4 Enables the PCIe expansion slot4 without e xecuting the option ROM initialization. 4904 Mezzanine Slot Enables the mezzanine car d expansion slot without ex ecuting the option ROM initialization.
Using the System Setup Program 117 4876 P erfmon and DFX Devices Enables P erfmon and DFX Devices. T able 2-1. D4 T oken T able (continued) T oken Setup Option Description.
118 Using the System Setup Program IPMI Command List The following tables include all co mmands defined in the IPMI v2.0 specifications. Al l mandatory commands and so me optional functi ons are supported. Special functions beyond the scope of IPMI v2.
Using the System Setup Program 119 T able 2-2. IPMI Device Global Commands (NetFn: 0x06H) (continued) Command NetFn Code IPMI 2.0 BMC Get Configurable Commands App 0x0C O Y es Get Configurable Command.
120 Using the System Setup Program T able 2-5. BMC Device and Messagi ng Commands (NetFn: 0x 06H) (continued) Command NetFn Code IPMI2.0 BMC Get BT Interface Capa bilities App 0x36 h M No Get System G.
Using the System Setup Program 121 T able 2-5. BMC Device and Messagi ng Commands (NetFn: 0x 06H) (continued) Command NetFn Code IPMI2.0 BMC Get Channel P ayload V ersion App 0x4Fh O Y es Get Channel .
122 Using the System Setup Program T able 2-7. Event Commands (NetFn: 0x04H) Command NetFn Code IPMI2.0 BMC Set Event Receiver S/E 0x00h M Y es Get Event Receiver S/E 0x01h M Y es Platform Event S/E 0x02h M Y es T able 2-8. PEF/PET Alerting Commands (NetFn: 0x04H) Command NetFn Code IPMI2.
Using the System Setup Program 123 T able 2-10. Sensory Device Commands (NetFn: 0x04H) (continued) Command NetFn Code IPMI2.0 BMC Get Sensor Event Enable S/E 0x29h O Y es Set Sensor Reading and Event .
124 Using the System Setup Program * Support for Partial Add SEL i s not required when Add SEL is sup ported. T able 2-12. S DR Repository Commands (NetFn: 0x0AH) (continued) Command NetFn Code IPMI2.
Using the System Setup Program 125 T able 2-14. LAN Device Commands (NetFn: 0x0CH) Command NetFn C ode IPMI2.0 BMC Set LAN Configuration P arameters ( Note: P arameter 9 and 25 are not supported.) T ransport 0x01h M Y es Get LAN Configuration P arameters ( Note: P arameter 9 and 25 are not supported.
126 Using the System Setup Program T able 2-16. C ommand Forwarding Commands (N etFn: 0x0CH) Command NetFn Code IPMI2.0 BMC F orwarded Command T ransport 0x30h O Y es Set F orwarded Commands T ransport 0x31h O Y es Get F orwarded Commands T ransport 0x32h O Y es Enable F orwarded Commands T ransport 0x33h O Y es T able 2-17.
Using the System Setup Program 127 Power Management Settings The system BIOS provides various options for power settings to help you save ener gy , maximize system performance. The foll owing table provides a guide for power management settings. T able 2-20.
128 Using the System Setup Program Memory Configuration Memory F requency Auto 4823 800 MHz 4824 Memory T urbo Mode Enabled 4821 Disabled 4820 Memory Throttling Mode Disabled 4828 Enabled 4829 Memory Operating Vo l t a g e 1.5 V 02B6 1.35V/ 1.25V 02B7/ 48B5 SA T A Configuration Embedded SA T A Link State Auto 4834 1.
Installing System Components 129 3 Installing Sy stem Components Safety Instructions WAR NI NG : W orking on sy stems that are st ill connected to a power supply can be extremely dangerous. CAUTION: Sy stem components and electronic circuit boards can be damaged by discharge of static electricity .
130 Installing System Components • Some cables have a conn ector with locking tabs; if you ar e disconnecting this type of ca ble, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins.
Installing System Components 131 Inside the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team.
132 Installing System Components Sled Configuration The following il lustrations show a 10-Sled and 8-Sled configurati on. A mixture of differing sled types is al so supported in the P o werEdge C8000 server enclosure. F or more information, r e fer to the P o werEdge C8000 Har dware Owne r ’s Manua l.
Installing System Components 133 Sled Removing a Sled CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team.
134 Installing System Components Installing a Sled CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing System Components 135 Figure 3-5. Removing and Installing a Single-Wide Sled Blank Installing a Single-Wide Sled Blank 1 Orient the sled blank so that the r ele ase latch is in the bottom of the sled. See F igure 3-5. 2 Slide the sled blank into the enclosur e until the release latch snaps into place.
136 Installing System Components Removing a Double-Wide Sled Blank Squeeze and hold the r elease latches and slide the blank out of the enclosur e. See F igure 3-6. Figure 3-6. Removing and Installing a Double-Wide Sled Blank Installing a Double -Wide Sled Blank Hold the blank with the guide rail faci ng forward.
Installing System Components 137 MicroSD Card Removing a MicroS D Card 1 P ower down the sled using OS comma nds or the Baseboard Management Controller , and ensure that the sled's powe r is off. When a sled is powered off, its fron t-panel power -on indicator is off.
138 Installing System Components Installing a MicroSD Card Media memory car ds are gener a lly mark ed with a symbol (such as a tr iangle or an arrow) or a label to indicate which end to insert into the slot. The cards ar e keyed to pr event incorrect insertion.
Installing System Components 139 Figure 3-8. Removing and Installing the Front Cover Installing the Front Cover NOTE: It is recommended that you always use a static mat and static strap while working on components in the interior of the system. 1 Check that all cable connections are secur e.
140 Installing System Components Removing the Back Cover CAUTION: The sled must be operated with the sled covers installed to ensure proper cooling. CAUTION: Many repairs may only be done by a certified service technician.
Installing System Components 141 Installing the Back Cover NOTE: It is recommended that you always use a static mat and static strap while working on components in the interior of the system. 1 Place the cover on the sled tray and sl ide it towar ds the front of the sled tray so that the scr ew holes on the back cover align with the sled tray .
142 Installing System Components Figure 3-10. Removing and Installing the Cooling Shroud Installing the Coolin g Shroud CAUTION: Many repairs may only be done by a certified service technician.
Installing System Components 143 Heat Sink Removing a Heat Si nk CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team.
144 Installing System Components 5 Gently lift the heat s ink off the processor and set the heat sink aside with thermal grease side facing up. See F igure 3-12. Figure 3-12. Removing and Installing the Heat Sink Installing a Heat Sin k CAUTION: Many repairs may only be done by a certified service technician.
Installing System Components 145 3 Orient the heat sink so that the KEY icon on the heat sink is facing the neighboring heat sink’s KEY icon. See F igure 3-12. 4 Using a Phillips screwdriver , tighten the four heat sink retention scr ews in a diagonal sequence.
146 Installing System Components Figure 3-13. Removing and Inst alling the Heat Sink Blank Installing a Heat Sin k Blank CAUTION: Many repairs may only be done by a certified service technician.
Installing System Components 147 Processors Use the following procedure when: • Installing an additional processor • Replacing a processor Removing a Processo r CAUTION: Many repairs may only be done by a certified service technician.
148 Installing System Components NOTE: In single processor configurations, a proc essor must be installed in socket CPU1. Install the blank s in socket CPU2 only. Figure 3-14. Removing and Installing a Processor Installing a Processor CAUTION: Many repairs may only be done by a certified service technician.
Installing System Components 149 1 If you are installing a second p rocessor in a socket that was previously unoccupied, remove the heat sink blank and sock et protective cap from the vacant processor socket. See "R emoving a Heat Sink Blank" on page 145.
150 Installing System Components Sy stem Memory Each system board has 16 memory module sockets for the installation of DDR3 unbuffered ECC DIMMs (ECC UDIMMs), regi ster ed DIMMs (RDIMMs), and load reduced DIMMs (LRDIMMs) to support processor 1 and processor 2.
Installing System Components 151 Supported DIMM Configura tion F or the sequence of the 16 DIMM sock ets, see F igure 3-15. When you insert the DIMM(s), always start with DIMM_A1. F or single processor configurations, the optimized memory module installation sequence is A1/A2/A3/A4/A5/A6/A7/A8.
152 Installing System Components NOTE: An empty DIMM socket is marked as " ". For best performance, all the memory modules installed must be of t he same spee d, capacity, and from the same manufacturer.
Installing System Components 153 Removing Memory Modules CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team.
154 Installing System Components Installing Memory Modu les 1 P ress down and out on the ejectors on each end of the memory module socket. See F igure 3-17. 2 Align the memory module correctly wi th the alignment k ey of the memory module socket. See F igure 3-17.
Installing System Components 155 4 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 142. 5 Replace the sled. See "Insta lling a Sled" on page 134. Expansion Card The sled supports a low-profile PCIe x16 expansion card installed in the expansion car d riser .
156 Installing System Components Figure 3-18. Removing and Installing the Expansion Card Installing the Expansio n Card CAUTION: Expansion cards can only be install ed in the slots on th e expansion card riser . Do not attempt to install expansion cards directly into the riser connector on the sy stem board.
Installing System Components 157 Removing the RAID Controller Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team.
158 Installing System Components Figure 3-19. Removing and Installing the RAID Controller Card 8 If applicable, remove the R AID batte ry . See "Removing the R AID Battery" on page 159. Installing the RAID Controller Card CAUTION: Expansion cards can only be install ed in the slots on th e expansion card riser .
Installing System Components 159 4 Replace the screw securing the R AID controller card. See F igure 3-19. 5 If applicable, con nect any cables to the RAID controller card. 6 F or battery-cached RAID controller car ds, install the RAID battery . See "Installing the RAID Battery" on page 161.
160 Installing System Components Figure 3-20. Removing and Instal ling the RAID Battery Assembly 6 P ry one end of the R AID battery and pull the battery straight out of the battery holder .
Installing System Components 161 Figure 3-21. Removing and Installing the RAID Battery Installing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician.
162 Installing System Components Removing the RAID Battery Holder CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing System Components 163 6 Remove the three scr ews securing th e mounting board to the brack et. See F igure 3-23. 7 Lift the mounting boar d from the bracket.
164 Installing System Components Installing the RAID Battery Holder CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing System Components 165 Figure 3-24. Removing and Installing the Expansion Card Riser Installing the Expansion Card Riser 1 Place the expansion car d riser into the front cover . See F igure 3-24. 2 Replace the two screws securing the expansion car d riser .
166 Installing System Components Mezzanine Cards The sled supports a variety of optional m ezzanine cards. • Mellanox QDR ConnectX -2 Infiniband mezza nine card • Mellano x FDR ConnectX -3 Infinib.
Installing System Components 167 Figure 3-25. Removing and Installing t he Infiniband Mezzanine Card Assembly 5 Remove the screw securing the mezzanine card bridge boar d to the bracket. See F igure 3-26. 6 P ull the mezzanine card bridge board away from the mezzanine slot.
168 Installing System Components Figure 3-26. Removing and Installing the Mezzanine Card Bridge Board 7 Remove the three scre ws securing the Infiniband mezzanine car d to the bracket. See F igure 3-27. 8 Remove the Infiniband mezzanine card from the brack et.
Installing System Components 169 Figure 3-27. Removing and Installing the Infiniband Mezzanine Card Installing the Infiniband Mezzanine Card CAUTION: Many repairs may only be done by a certified service technician.
170 Installing System Components 5 Lowe r the Infiniband mezzanine ca rd assembly to the sled tray . 6 Replace the two screws securing the Infiniband mezzanine card assembly to the sled tray . See F igure 3-25. 7 Replace the front cover . See "Insta lling the Front Cover" on page 139.
Installing System Components 171 5 Remove the screw securing the mezzanine card bridge boar d to the bracket. See F igure 3-29. 6 P ull the mezzanine card bridge board away from the mezzanine slot.
172 Installing System Components Figure 3-30. Removing and Instal ling the 10 GbE Mezzanine Card Installing the 10 GbE Mezza nine Card CAUTION: Many repairs may only be done by a certified service technician.
Installing System Components 173 4 Replace the screw securing the mezzanine card bridge board to the bracket. See F igure 3-29. 5 Lower the 10 GbE mezzanine card assembly to the sled tray . See F igure 3-28. 6 Replace the two screws securing the 10 GbE mezzanine card assembly to the sled tray .
174 Installing System Components Figure 3-31. Removing and Installing the MicroSD Card 6 Disconnect the MicroSD card reader cable from the MicroSD card r ea der . See F igure 3-32. 7 Re mo ve th e t wo sc rew s s ec ur in g t he M ic r oS D c ard re a der .
Installing System Components 175 Figure 3-32. Removing and Installing the MicroSD Card Reader Installing the MicroSD Card Reader CAUTION: Many repairs may only be done by a certified service technician.
176 Installing System Components 5 If applicable, replace the mezzanine car d. See "Installing the Infiniband Mezzanine Card" on page 169 or "Installi ng the 10 GbE Mezzanine Card" on page 172. 6 If applicable, replace the R AID batte ry .
Installing System Components 177 Figure 3-33. Removing and Installing the MicroSD Card Reader Support Bracket Installing the MicroSD Card Reader Support Bracket 1 Al ig n t he Mi cr oS D c a rd re ad er su pp or t bracket with the screw holes on the sled tray .
178 Installing System Components Internal Hard-Drives The sled supports up to two 2.5-inch ha rd-drives attached internally to the sled tray . Removing a Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician.
Installing System Components 179 Installing a Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team.
180 Installing System Components Figure 3-35. Removing and Installing a Hard-Drive from the Hard-Drive Carrier Installing a Hard-Drive Into a Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician.
Installing System Components 181 Removing the Hard-Drive T ray CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team.
182 Installing System Components Installing the Hard-Drive T ray CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing System Components 183 3 Remove the internal hard-drives. S ee "Removing a Hard-Drive Carrier" on page 178. 4 Remove the hard-drive tray . See "R emoving the Har d -Drive T ray" on page 181. 5 P ress down the cable-locking tab and disconnect the power cable from the interposer extender .
184 Installing System Components Installing the Interp oser Extender CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing System Components 185 4 Remove the hard-drive tray . See "R emoving the Har d -Drive T ray" on page 181. 5 Remove the interposer extender . See "Removing the Interposer Extender" on page 182. 6 Disconnect all cables from the node power distribution boar d (NPDB).
186 Installing System Components Installing the Node Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing System Components 187 Sy stem Battery Removing the Sy stem Battery WAR NI NG : There is a danger of a new battery exploding if it is incorrectly installed. Replace the batte ry only with the sa me or equivalent type recommended by the manufacturer .
188 Installing System Components Installing the Sy stem Battery WAR NI NG : There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer . See your safety information for additional information.
Installing System Components 189 Sy stem Board The following table lists the different types of system boards, including model numbers, supported in the sled. NOTE: For information about identifying t he sled’s system board model number, see "Identifying Syst em Board Model Number" on page 209.
190 Installing System Components 10 If installed, remove the mezzanine card. See "Removing the Infiniband Mezzanine Card" on page 166 or "Removing the 10 GbE Mezzanine Car d" on page 170. 11 Remove the MicroSD card r eader . See "Removing the MicroSD Car d Reader" on page 173.
Installing System Components 191 Figure 3-40. Removing and Installing the Power Cable •S A T A c a b l e s Figure 3-41. Removing and Installing the SA T A Cables 1, 2 power cable 1, 2 SATA cables 1 .
192 Installing System Components • system board control cable Figure 3-42. Removing and Installing the Sy stem Board Control Cable •I 2 C c a b l e Figure 3-43.
Installing System Components 193 18 Remove the six screws securing the system board. See F igure 3-44. 19 Grasp the system board by the edges and lift the system board out of the sled tray .
194 Installing System Components 4 Connect the following cables to the system board. – I2C cable. See F igure 3-43. – System board control cable. See F igure 3-42. – SAT A cable. See F igure 3-41. – P ower cable. See F igure 3-40. 5 Y ou must route the cables properly on the sled tray to prevent them from being pinched or crimp ed.
Installing System Components 195 16 If applicable, inst all the R AID controller card and RAID battery . See "Installing the RAID Controller Card" on page 158 and "Insta lling the R AID Battery" on page 161. 17 Install the expansion card.
196 Installing System Components.
Troubleshooting 197 4 T roubleshooting Safety First—For Y ou and Y our Sy stem WAR NI NG : Whenever you need to lift the sy stem , get others to assist you.
198 Troubleshooting • If the system does not power on, chec k the LED display . If the power LED is not on, you may not be receiving A C power . Check the A C power cord to make sur e that it is securely connec ted.
Troubleshooting 199 If the problem is resolved, replace the faulty keyboar d/mouse. If the problem is not resolved, pr oceed to the next step to begin troubleshooting the other USB devices attached to the system. a P ower down all atta ched USB device s and disconnect them from the sled.
200 Troubleshooting T roubleshooting a NIC 1 Restart the sled and check for any system messages pertai ning to the NIC controller . 2 Check the appropriate indicator on th e NIC connector . See "NIC Indicator Codes" on page 14. • If the link indicator does not light, check all cable connections.
Troubleshooting 201 T roubleshooting a W et Enclosure CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troublesho oting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team.
202 Troubleshooting 11 Reinstall the sled. See "Ins talling a Sled" on page 134. 12 Reconnect the server enclosure to the electrical outlet or the PDU. 13 T ur n on the sleds and attached peripherals. 14 If the system fails to start, see "Getting Help" on page 229.
Troubleshooting 203 6 Ensure that all components are properly installed and free of damage. 7 If the system fails to start, see "Getting Help" on page 229. T roubleshooting the Power Sled CAUTION: Remove and replace one PSU module at a time.
204 Troubleshooting 1 If the system is not operational, turn off the sled and attached peripherals. 2 After 10 seconds, turn on the sled and attached peripher als and note the messages on the screen. Go to step 13 if an error messag e appears indicating a fault with a specific memory module.
Troubleshooting 205 17 T o troub leshoot an unspecified fa ulty memory module, r eplace the memory module in the first DIMM socket with a module of the same type and capacity . See "Installing Memory Modules" on page 154. 18 Replace the cooling shroud.
206 Troubleshooting c T ake the hard-drive offline and r eseat the drive. See "Removing a Hard-Drive Carrier" on page 1 78. d Exit the configuration utility and allow the system to boot to the operating system. 2 Ensure that the requir ed device drivers for your controller card are installed and are configur ed correctly .
Troubleshooting 207 6 Open the sled. See "Sle d Covers" on page 138 . 7 Ensure that the controller card is firmly seated into the syste m board connector .
208 Troubleshooting T roubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Troubleshooting 209 17 T urn of f the sled and attached peripherals. 18 Remove the sled from th e enclosure. See "Removi ng a Sled" on pag e 133. 19 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 141. 20 Replace processor 1 with pr ocessor 2.
210 Troubleshooting T roubleshooting the Sy stem Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and si mple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Troubleshooting 211 CAUTION: Y ou should only per form troubleshooting and simple r epairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Dama ge due to servicing that is not authorized by Dell is not covered by y our warranty .
212 Troubleshooting.
Jumpers and Connectors 213 5 Jumpers and Connectors This section provides specific information ab out the system jumpers. It also provides some basic information o n jumpers and switches and de scribes the connectors on the various boards in the system.
214 Jumpers and Connectors Sy stem Board Jumper Settings This section describes the jum per options and settings available on system board v1.0, v1.1 and v1.2. Sy stem Board V1.0 Jumper Settings Figure 5-1. Sy stem Boar d V1.0 Jumper Settings T able 5-1.
Jumpers and Connectors 215 Sy stem Board V1.1 Jumper Settings Figure 5-2. Sy stem Board V1.1 Jumper Settings 4 BIOS re covery (default) The BIOS recovery jumper is disabled. The BIOS recovery jumper enables the BIOS flash memory special recovery mode.
216 Jumpers and Connectors 2 NVR AM clear (default) The configuration settings are r etained at system boot. The configuration settings ar e cleared at the next system boot. 3M E f i r m w a r e reco ver y (default) The ME firmware recovery jumper is disabled.
Jumpers and Connectors 217 Sy stem Board V1.2 Jumper Settings Figure 5-3. Sy stem Board V1.2 Jumper Settings T able 5-3. Sy stem Board Jumper Settings Item Jumper Setting Description 1 Service mode (default) The flash security setting is enabled. The flash security and NVR AM clear signal is disabled.
218 Jumpers and Connectors 5 P assword enable (default) The password featur e is enabled. The password featur e is disabled. 6F l a s h d e s c r i p t o r security override (default) The flash descriptor security override is enabled. The flash descriptor security override is disabled.
Jumpers and Connectors 219 Sy stem Board Connectors This section describes the connectors available on system board v1.0, v1.1 and v1.2. Sy stem Board V1.
220 Jumpers and Connectors Sy stem Board V1.1 Connectors Figure 5-5. Sy stem B oard V1.1 Connectors 15 internal serial connector 16 front panel connector 1 17 PCIe x16 back GP GPU 18 CPU2 socket 19 DI.
Jumpers and Connectors 221 3 MicroSD card reader (internal USB) connector 4 low pin count (LPC) debug connector 5 SGPIO connector 2 6 SGPIO connector 1 7 mini-SAS connector 0 8 onboard SATA connector .
222 Jumpers and Connectors Sy stem Board V1.2 Connectors Figure 5-6. Sy stem Board V1.2 Connectors 1 USB connectors (2) 2 PCIe x8 mezzanine slot 3 MicroSD card reader (internal USB) connector 4 low pi.
Jumpers and Connectors 223 23 PCIe x16 back GPGPU 24 power connector interposer 25 CPU2 socket 26 DIMM sockets for CPU2 DIMMB3 socket DIMMB4 socket DIMMB7 socket DIMMB3 socket 27 DIMM sockets for CPU1.
224 Jumpers and Connectors Interposer Extender Connectors Interpose Extender T ypes The following table lists the types of interposer e xtenders supported for a specific system board model. NOTE: For information about identifying t he sled’s system board model number, see "Identifying System Boar d Model Number" on page 209.
Jumpers and Connectors 225 Interposer Extende r V1.1 Connectors Figure 5-8. Interposer Extender V1.1 Connectors 1 SATA connector 4 2 2-pin power connector 3 SATA connector 5 4 IPMB connector 5 SGPIO c.
226 Jumpers and Connectors MicroSD Card Reader Connectors Figure 5-9. MicroSD Card Reader Connectors 1 MicroSD card reader cable connector 2 MicroSD card connector 1 2.
Jumpers and Connectors 227 Node Power Distribution Board Connectors Figure 5-10. Node Power Distribution Board Connectors 1 power/throttle connector 2 I2C connector 3 12V S2 power connector 4 HDD1 pow.
228 Jumpers and Connectors.
Getting Help 229 6 Getting Help Contacting Dell NOTE: If you do not have an active Inte rnet connection, you can find contact information on your purchase invoice, packi ng slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service options.
230 Getting Help.
FILE LOCATION: D:ProjectsUser GuideServerDellOOB HOMHardware Owners ManualSWC SledC8220 C8220_HOM_bk0IX.fm Index 231 Index A about you r system, 11 B back cover installing, 1 4 1 re mo vi n g, 1 4 0 C.
FILE LOCATION: D:ProjectsUser GuideServ erDellOOBHOMHardware O wners ManualSWC SledC8220 C8220_HOM_bk0IX.fm 232 Index hard-drive tray installing, 1 8 2 rem ov in g, 1 8 1 heat sink installing, 1 4 4 r.
FILE LOCATION: D:ProjectsUser GuideServerDellOOB HOMHardware Owners ManualSWC SledC8220 C8220_HOM_bk0IX.fm Index 233 Mi cr oS D c ard rea de r i n s t a l l i n g , 1 75-176 r e m o v i n g , 173, 175.
FILE LOCATION: D:ProjectsUser GuideServerDellOOB HOMHardware Owners ManualSWC SledC8220 C8220_HOM_bk0IX.fm Index 234 sled front fe atures, 1 2 installing, 1 3 4 re mo vi n g, 1 3 3 sled front features.
An important point after buying a device Dell C8220 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Dell C8220 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Dell C8220 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Dell C8220 you will learn all the available features of the product, as well as information on its operation. The information that you get Dell C8220 will certainly help you make a decision on the purchase.
If you already are a holder of Dell C8220, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Dell C8220.
However, one of the most important roles played by the user manual is to help in solving problems with Dell C8220. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Dell C8220 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
