Instruction/ maintenance manual of the product 8000 Compaq
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b Gett in g Star ted Compaq Presar io 4 000, 6000, and 8000 Ser ies Computers Document P ar t Number: 274894-001 Marc h 2002 This book helps you get acquai nted with t he fe atures of your computer and pro vides solut ions to pr oblems shoul d the y occur .
© 2002 Com paq Infor matio n T echnologies Gro up, L.P . Compaq, th e Compaq lo go, and Presario are trademark s of Com paq Informati on T e chnolog ies Group, L.P . in the United Stat es and other co untries . Microsoft, MS-DOS, Windows, and W indows NT are tradema rks of Mic rosoft Corporation in the United Stat es and oth er countries.
Getti ng St ar t ed iii Contents 1 Getting Inf ormation an d Updates Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Replacing Pa rts . . . . . . . . . . . . . . . . . . .
iv Getting Started Conten ts 3 Using the Computer Insertin g and Removing a Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Insertin g and Removing a CD or DVD Disc . . . . . . . . . . . . . . . . . . . .
Getti ng St ar t ed 1–1 1 Getting Inf ormation and Updates Inform atio n is a v ailable in se veral form s: prin ted documents, electr onic documen ts on the CD t hat came wi th your compu t er , and the C ompa q W eb sit e.
1–2 Getting Star ted Getting Inf or mation an d Update s Limited W arrant y The wa rra nty deta ils t he Co mpa q co mmi tme nt to r epa ir or rep lace parts d uring t he computer ’ s warranty p eriod and list s import ant Compaq tele phone nu mbers.
Getti ng St ar t ed 1–3 Getting Inf or mation and Upd ates Using the Do cumentation Lib rar y CD The Docu mentation Libr ary CD included wit h your computer contain s se veral gui des: ■ H a rd w a re R e f e re n c e G u i d e – Contai ns informat ion speci f ic to your compu ter model .
1–4 Getting Star ted Getting Inf or mation an d Update s Locating Sof tP aq Info rmation Y ou can down load original p roduct dri ver s, the latest u pdates and soft ware fixes (als o known a s So ftP aqs ™ ) b y going to the W eb site compaq.co m/consumersuppor t and c hoosing “Dri ver s & Do w nloads.
Getti ng St ar t ed 2–1 2 A Look at the Co mputer Fr ont P anel Compon ents The compo nents on the fro nt of y our computer will var y depen ding on the model you purchase d. T ake a loo k at the fo llo wing illust rations to get a cquain ted wit h the fro nt pane l featur es of y our compu ter model.
2–2 Getting Star ted A Look at t he Co mput er Fr ont P anel Compone nts - 4000 Series 1 Optical Dr ives Dependin g on your com puter mod el, thi s may be a CD-ROM, CD-RW , or D VD-ROM drive. If a second optical dri ve is not ins talled , a removab le blank bezel is provided.
Getti ng St ar t ed 2–3 A Look at the Com puter 6000 Ser ies Fr ont P anel Compone nts - 6000 Series 1 Optical Dr ives Dependin g on your com puter mod el, thi s may be a CD-ROM, CD-R W , D VD-ROM, or D VD-R/RW drive. 2 Optic al Dr ive Activ ity Lig hts When li t, ind icates th e optic al dr ive is bein g acces sed.
2–4 Getting Star ted A Look at t he Co mput er 8000 Ser ies 8 Diskette Ejec t Button Ejects the dis kette from the d iskette dri ve . 9 P ower Button T ur ns o n the comp uter . T o tur n off th e com puter , use the operat ing sy stem “T u r n Off Co mputer ” comma nd.
Getti ng St ar t ed 2–5 A Look at the Com puter Fr ont P anel Compone nts - 8000 Series 1 Optical Dr ives Dependin g on your com puter mod el, thi s may be a CD-ROM, CD-R W , D VD-ROM, or D VD-R/RW drive. 2 Optic al Dr ive Activ ity Lig hts When li t, ind icates th at the o ptical dr ive is bein g access ed.
2–6 Getting Star ted A Look at t he Co mput er Rear P ane l Componen ts The component s on the rea r of your computer wil l va ry depe nding on the model y ou purch ased. T ake a look at the fol lo wing illust rations t o get acqu ainte d with the r ear panel featur es of yo ur computer model.
Getti ng St ar t ed 2–7 A Look at the Com puter Rear P anel Components - 4000 Ser ies 1 P ower Cord Conn ector Conne cts the c omputer’s power cord.
2–8 Getting Star ted A Look at t he Co mput er 6000 Ser ies Rear P anel Components - 6000 Ser ies 1 V olt age Se lect S wit ch (available on selec t models) Selec ts 230 volts (f or som e areas of As ia, Afr ic a, A ustrali a, and E urope) or 115 volts ( for Nor th A meri ca, South A mer ica, a nd Japan).
Getti ng St ar t ed 2–9 A Look at the Com puter 4 USB (Uni v ersal S eria l Bus) Por ts Conne cts USB devices, such as a USB ke ybo ard, mouse, or p ointing d e vice. Th e number of USB po r ts on your computer will var y depending on your model. 5 Ser ial P o r t Conne cts a ser ial p er ipheral device, such as a scanner.
2–10 Getti ng Star ted A Look at t he Co mput er 8000 Ser ies.
Getti ng St ar t ed 2–11 A Look at the Com puter Rear P anel Components - 8000 Ser ies 1 P ower Cord Conne ctor Connects the c omputer’s power cord.
2–12 Getti ng Star ted A Look at t he Co mput er Mouse Compo nents Y our compu ter in cludes a Scroll Mouse, a W irele ss Wheel M ouse, or a USB Optica l Mouse. Th e W ireless Wheel Mouse and USB Op tical Mouse ar e a v ail able with s elect mode ls.
Getti ng St ar t ed 2–13 A Look at the Com puter Installing the Wireless Wheel Mo use Follow the i nst ructio ns below to in sta ll yo ur wirel ess w hee l mo use (av aila ble on sel ect mode ls o nly ). ✎ Before us ing you r wireles s wheel mo use, re fer to t he Comfor t Guid elin es on the Logi tech W e b sit e at : logite ch.
2–14 Getti ng Star ted A Look at t he Co mput er Using the Scroll Mouse The mouse direc ts the cursor o n the W indows desktop. Use t he mouse to mov e quickly or eas ily thr ough a doc ument or W eb site. Moving the sc roll wheel on your mous e throu gh a document or W eb site i s f aster th an usin g the s croll bar .
Getti ng St ar t ed 2–15 A Look at the Com puter Using the USB Opt ical Mouse The U SB o ptic al mo us e is availabl e with sel ect m ode ls. It pr ovides the same f unctions as the scrol l mouse an.
2–16 Getti ng Star ted A Look at t he Co mput er Ke yboard Componen ts Y our comput er includ es a Compaq PS/2 Easy Acc ess K eyboard or a Compaq USB Smart Ca rd K eyboard. The Smar t Card K eyboa rd is av ailable with sel ect models a nd in some r eg ions.
Getti ng St ar t ed 2–17 A Look at the Com puter Using the Easy Access Buttons The Easy Acc ess But tons make acces sing your f av orite W eb sites, servic es, and a pplic ations ea sier and fas ter . ✎ Se veral Easy Acc ess Buttons are pro gramme d to def ault to an Inte rnet W eb site when pre ssed.
2–18 Getti ng Star ted A Look at t he Co mput er Easy Access Buttons 1 Instant Int er net Provides your daily star ting point t o the Int er net. It connec ts you to a cu stomi zable W eb page f illed wit h local weather , n ews, spor ts, and fi nancial infor mation.
Getti ng St ar t ed 2–19 A Look at the Com puter Customizing the Easy Access Buttons All Easy Ac cess Butto ns can b e reprogr ammed to open a ny softwar e applica tion o r data f ile on your hard dri ve, or an y Inter net addr ess. T o reprogram the Eas y Access Buttons, c omplete the follo wing s teps: 1.
2–20 Getti ng Star ted A Look at t he Co mput er Smart Card Ke yboard Components The Compaq USB Smar t Card K eyboard ( a va ilabl e with sel ect models in some re gions) has the s ame feat ures as t he Easy Access K eyb oard wit h some addit ional Smart Card features .
Getti ng St ar t ed 2–21 A Look at the Com puter Using the Smart Card Feature The S mart Car d fe atu re make s it e asy for you to pur cha se merchandi se online. T o apply for a Smart Car d or use your Smart Ca rd to shop at partic ipati ng onli ne merc hants: 1.
2–22 Getti ng Star ted A Look at t he Co mput er.
Getti ng St ar t ed 3–1 3 Using the Co mputer Inser ting an d Removing a Diskette The d isket te d rive (also k nown a s a fl oppy drive) use s a 3 1 /2" diske tte (or flopp y dis k) to st ore f iles. A diske tte can h old up t o 1.44 MB of data.
3–2 Getting Star ted Using the Computer Inser ting an d Removing a CD or D VD Disc Y our comput er may ha v e a CD-R OM, CD-R W , D VD -R OM, and/or D VD-R/R W dri ve, depending on the model you purc hased. ■ The CD-R OM dri ve enables you to read da ta from a CD o r liste n to a music CD.
Getti ng St ar t ed 3–3 Using the Com puter ✎ Make s ure to sto re C D and D VD di scs t hat are n ot i n us e in t heir protect i ve cases . Installing Additional Sof tware Y ou m ay want to pur cha se a nd i nst all a ddi tion al s oftw are. S oft ware can be in stalled from a CD, D VD, diskette, or do wnloaded fr om a We b s i t e .
3–4 Getting Star ted Using the Computer Installi ng Software fr om the Internet If you downloa d so ftwa re fro m a W eb si te, follow the insta lla tion instru ction s tha t are us uall y disp layed on the W eb page. If install ation instru ction s are n ot a vailabl e, comp lete the steps listed here.
Getti ng St ar t ed 3–5 Using the Com puter Customizi ng Y our Computer Interface If you ha ve tr ouble rea ding th e scre en, hearin g sounds, using the ke yboar d, or movi ng the mouse, you can adjust the set tings to make your comput er more accessib le.
3–6 Getting Star ted Using the Computer.
Getti ng St ar t ed 4–1 4 Internal Computer Compon ents Accessing Intern al Computer Co mponents Follow the pro ced ure s li sted be low to ac ces s th e in tern al c omp one nts for your computer mode l.
4–2 Getting Star ted Internal Comput er Components Å W ARNING: T o red uce t he r isk of pe rs onal i njur y from elec tr ical sho ck and/or hot surf aces , be sure t o disconnect t he pow er cord from the wal l outlet, a nd all ow th e inte rnal system com ponent s to cool bef ore touchin g.
Getti ng St ar t ed 4–3 Internal Comp uter C omponent s 6000 Ser ies F ollo w the pr ocedur e belo w to acc ess the int ernal components of yo ur 6000 Seri es comput er . Ä CA UTION: Static elec tricity can d amage the elec tronic compone nts of y our co mpute r or opti onal e quipmen t.
4–4 Getting Star ted Internal Comput er Components 6. Remov e th e acce ss panel b y loosening t he scre w that secur es the access p anel t o the c omputer cha ssis 1 . Slid e the access pane l back about 1 inc h (2.54 cent imeters) , then l ift it up and of f the unit 2 .
Getti ng St ar t ed 4–5 Internal Comp uter C omponent s Å W ARNING: T o red uce t he r isk of pe rs onal i njur y from elec tr ical sho ck and/or hot surf aces , be sure t o disconnect t he pow er cord from the wal l outlet, a nd all ow th e inte rnal system com ponent s to cool bef ore touchin g.
4–6 Getting Star ted Internal Comput er Components Upgrading o r Replacing C omputer Memor y Complete t he follo wing proced ure to repla ce or add a memory module. Ä CA UTION: When handling a memory module , be careful not to touch any of the contac ts .
Getti ng St ar t ed 4–7 Internal Comp uter C omponent s ✎ If you ar e adding a memory modul e, inst all the ne w m odule i nto the socke t nearest the p reinstal led modu le. 3. Align the memory mod ule 1 with the memor y slot. The memory module can be installed i n only one w ay .
4–8 Getting Star ted Internal Comput er Components.
Getti ng St ar t ed 5–1 5 Help & Support This chap ter pr o vides i nformat ion for i denti fying and sol ving common probl ems that may occur wi th your comput er . Y ou can easil y diagnose and sol ve man y computer probl ems on yo ur o wn without contact ing a Compa q Suppor t Special ist.
5–2 Getting Star ted Help & Support ■ Pre vent unneces sary dat a loss: P rotect yo ur v aluable dat a and system f iles from poss ible d amage by util izing the virus protect ion so ftw are a v ailable on yo ur computer along wi th backing u p import ant da ta and progra ms.
Getti ng St ar t ed 5–3 Help & Suppo r t Online Se rvice an d Suppor t F or rapid a ccess to acc urate sol ution s, go to compaq.co m/consumersuppor t . Whether y ou are a no vice or technic al e xpert, kno wledge, in formati on, and ass istance ar e a v ailable when and wher e you ne ed them.
5–4 Getting Star ted Help & Support ■ Help inst alling new periphe rals or softw are a pplicat ions ■ A res olu tion to a ha rdwa re o r so ftwar e pr obl em or er ror ■ T o restore your c.
Getti ng St ar t ed 5–5 Help & Suppo r t The Symptom indi cat es th e si gn or wa rni ng m es sage f or th e ty pe o f problem y ou are ha ving. The Pr oblem id entif ies one or more r easons why the s ymptom may ha ve occu rred. Th e Solu tio n describes wha t you shoul d do to t ry to sol ve the pr oblem.
5–6 Getting Star ted Help & Support CD-ROM, CD-R W , DVD- ROM, or D VD-R/R W Drive Symptom Pr oblem Solution CD-ROM, CD-R W , DV D - R O M , o r DV D - R / R W dri v e cannot read a disc o r takes too long to s tar t. CD has bee n inser ted upside d own.
Getti ng St ar t ed 5–7 Help & Suppo r t Windows does not d etect CD-ROM or D VD-ROM dri v er . 1. On the W indows deskto p , click Start then click Control P anel . The Contr ol Panel window is disp lay ed. 2. Click P erf ormance and Maintenance then click System .
5–8 Getting Star ted Help & Support Diskette Driv e Symptom Pr oblem Solution Unable to read the diskette. A non-forma tted di skette has been inser ted. T o format the diskette: 1. On the W indows deskto p , click Start then click My Computer .
Getti ng St ar t ed 5–9 Help & Suppo r t Diskette dri ve is damaged . Press the Help G button on the ke yboard to access th e Compaq Hel p & Su ppor t Center or r efer to your Limited Warranty for details. Diskette dri ve cannot sav e informati on to th e diskette.
5–10 Getti ng Star ted Help & Support Diskette drive canno t read a diskette. Diskette dri ve has failed. Pres s the Help G button on the ke yboard to access th e Compaq Hel p & Su ppor t Center or r efer to your Limited Warranty for details.
Getti ng St ar t ed 5–11 Help & Suppo r t Hard Dri ve Symptom Pr oblem Solution Computer se ems to be locked up . Program in u se ha s s topped respond ing to comma nds. Attempt th e nor m al Win do ws “T urn Off Comp ut er” proc edu re . If thi s fails , press the Po w e r b utton for f our or mor e second s to tur n off the power .
5–12 Getti ng Star ted Help & Support Screen saver is enabled. Press any key or move the mouse to make the scr een display vis ible again. Compute r is in Stand By mode.
Getti ng St ar t ed 5–13 Help & Suppo r t When the s ystem a dvis ed you of changes to the configura tion, you did no t accept t hem. Reboot the c omput er and f ollo w the instructi ons f or accepti ng the change s.
5–14 Getti ng Star ted Help & Support Cannot automa tical ly launc h Inter net p rograms. Y ou must log in to your ISP before some programs will star t. Log in to your ISP and launch t he des ired pr ogram. Inter net t akes too long to download Web sites.
Getti ng St ar t ed 5–15 Help & Suppo r t Po w e r Symptom Pr oblem Solution Compute r will n ot tur n on . Line voltage s elect ion switch is not i n the prop er posi tion f or your region ( 115V/23 0V).
5–16 Getti ng Star ted Help & Support Computer will not s tar t . System files ma y hav e been damaged. Refer to y our Compa q Restore Kit or your Lim ited W ar ranty for details. Wrong m emor y modules were used in the upgrade, or memor y modules were insta lled in t he wro ng loca tion.
Getti ng St ar t ed 5–17 Help & Suppo r t Ke yboard and Scroll Mouse Symptom Pr oblem Solution K eyboar d com mands and typing ar e not reco gnized by the c ompute r . K eyboar d con nector is not proper ly conn ected. 1. On the W indows desktop, click the Start button.
5–18 Getti ng Star ted Help & Support Mouse does not re spond to mov ement o r is too slow . Mouse connect or is not proper ly plugg ed int o the bac k of the c omp uter . Shut down your co mputer using th e keyboard: 1. Press the Ctrl a nd Esc ke ys at the sa me ti me (or press th e Windows logo ke y ) to display the Start menu.
Getti ng St ar t ed 5–19 Help & Suppo r t Mous e will on ly mo v e v er tically or h or izontall y . Mouse roller ball is dir ty . Remove roller ba ll cover from bott om of mo use and clean with m ouse c leaning kit availab le from m ost computer stores.
5–20 Getti ng Star ted Help & Support P oor recepti on. Receiver too close to othe r electr ical devices. Place th e recei v er at l east 8 inch es or 20 centi meter s aw a y from oth er el ectr ical devices , such as the computer, the computer monitor , or exter nal storag e de vices.
Getti ng St ar t ed 5–21 Help & Suppo r t Memory Symptom Pr oblem Solution Insuffic ient me mor y message is dis play ed. All mem or y in the compu ter is bein g used by open programs, and memor y is needed f or a desi red t ask. 1. Press the Help G button.
5–22 Getti ng Star ted Help & Support.
Getti ng St ar t ed Index– 1 1394 po rt 2–3 , 2–5 A access pane ls 4000 Seri es 4–2 6000 Seri es 4–4 8000 Seri es 4–5 accessi bili ty 3–5 accesso ries 1–2 applica tion k ey 2–17 arro.
Index– 2 Getting Started Inde x front p anel c omponents 4000 Seri es 2–1 6000 Seri es 2–3 8000 Seri es 2–4 functi on keys 2 –16 H hard dri ve activi ty li ght 2–2 , 2–4 , 2–5 trouble .
Getti ng St ar t ed Index– 3 Inde x N Network In terface Card (NI C) conne ctor 2–7 , 2–9 , 2–11 numeri c keys 2 –16 O online community of user s 5–3 servic e and support 5–3 shopping 2 .
Index– 4 Getting Started Inde x Troubles hooting Gui de 1–3 U Universa l Seri al Bus (USB) externa l hub 2–20 locati ng port s 2–2 , 2–4 , 2–5 , 2–7 , 2–9 , 2–11 optical mouse 2– 1.
An important point after buying a device Compaq 8000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Compaq 8000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Compaq 8000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Compaq 8000 you will learn all the available features of the product, as well as information on its operation. The information that you get Compaq 8000 will certainly help you make a decision on the purchase.
If you already are a holder of Compaq 8000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Compaq 8000.
However, one of the most important roles played by the user manual is to help in solving problems with Compaq 8000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Compaq 8000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
