Instruction/ maintenance manual of the product 7970G Cisco Systems
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Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco Unif ied IP Phone A dministration Guide f or Cisco Unif ied CallManager 5.
THE SPECIFICA TIONS AND IN FORMA TION REGARDING THE PR ODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHO UT NO TICE. ALL ST A TEMENTS, INFORMA TION, AND RECOMMEND A TION S IN THIS MANU AL ARE BELIEVED TO BE A CCURA TE BUT ARE PRESENTED WITHOUT W ARRANTY OF ANY KIN D, EXPRESS OR IMPL IED.
Cisco Unif ied IP Phone Administr ation Guide for Cisco Unif ied CallManager 5.1 (SIP), Cisco Un ified IP Phon es 7970G/7971G-GE Copyright © 2006 Cisco Systems, Inc. All rights reserved. The Jav a logo is a trademark or regi stered trademark of Sun Mi crosystems, Inc.
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v Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 CONTENTS Preface xv Overview xv Audience xv Organization xvi Related Documentation xvii Obtaining Documentation xviii Cisco.
Contents vi Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 What Features are Supporte d on the Cisco Unified IP Phones 7970G.
vii Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Contents Phone Power Consumptio n and Display Brightness 2-5 Power Outage .
Contents viii Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Connecting a He adset 3-7 Disabling a Heads et 3-7 Using Extern.
ix Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Contents Media Configuration Me nu 4-28 Power Save Configuration Me nu 4-32.
Contents x Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Configuring a Custom Phone Ring 6-4 Creating Custom Backgro und Images 6-5 List.
xi Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Contents CHAPTER 9 Troubleshooting and Maintenance 9-1 Resolving Startup Pr.
Contents xii Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Using the Quality Report Tool 9-20 Monitoring the Voice Quality .
xiii Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Contents I NDEX.
Contents xiv Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01.
xv Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Overview Cisco Unif ied IP Phone Admi nistration Gu ide for Cisco Un ified Cal lManager 5.
Preface Organization xvi Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Organization This manual is o rganized as follows: C.
xvii Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Related Documentation Related Documentation For more inf ormation.
Preface Obtaining Documentation xviii Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 • Cisco Unif ied CallManager Bu lk Ad.
xix Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Documentation Feedback The Product Documentati on D VD is created monthly and is released in the mi ddle of the month.
Preface Cisco Product Security Overview xx Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 A current list of security advisories, secu rity notices, and s ecuri ty responses for Cisco products is a v ailable at this URL: http://www .
xxi Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Product Alerts and Field Notices The link on this page has the curr ent PGP ke y ID in use.
Preface Obtaining Technical Assistance xxii Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Cisco Technical Support & Doc.
xxiii Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Obtaining Techn ical Assistance Submitting a Service Request Using the online T AC Service Request T ool is the fastest way to open S3 and S4 service requests.
Preface Obtaining Additional Publ ications and Information xxiv Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Se verity 3 (S3)—Oper ational performance of the network i s impaired while most busine ss operations remain function al.
xxv Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Document Conven tions • Internet Pr otocol Journal is a quarterl.
Preface Document Conventions xxvi Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Note Means reader take note . Notes contain helpful suggestions or references to material not co vered i n the publication.
xxvii Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Document Conven tions W arnings use the following con ventions: War ni ng IMPORT ANT SAFETY INSTRUCTIONS This warning symbol m eans danger .
Preface Document Conventions xxviii Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Attention IMPORT ANTES INFORMA TIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger .
xxix Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Document Conven tions Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person.
Preface Document Conventions xxx Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Va r n i n g! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signale rar fara. Du befinner dig i en situation som kan leda till personskada.
xxxi Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Document Conven tions Avis o INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo . V ocê se encontra em uma situação em que há risco de lesõe s corporais.
Preface Document Conventions xxxii Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyde r fare. Du befinder dig i en situation me d risiko for legemesbeskadigelse.
xxxiii Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Preface Document Conven tions.
Preface Document Conventions xxxiv Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01.
CH A P T E R 1-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7970G/7971G- GE are full-featured telephones that provid e voice communi cation ov er an Internet Protocol ( IP) network.
Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7970G/7971G -GE 1-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
1-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisc.
Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7970G/7971G -GE 1-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 8 Services Button Opens/clos es the Services menu.
1-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protoc.
Chapter 1 An Overview of th e Cisco Unified IP Phone What Networking Pr otocols Are Used? 1-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
1-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protoc.
Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding the SIP Protocol 1-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
1-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supp.
Chapter 1 An Overview of th e Cisco Unified IP Phone What Features are Supported on th e Cisco Unified IP Phones 7970G/7971G-GE? 1-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 other web-based informat ion.
1-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Sup.
Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding Secu rity Featur es for Cisco Unified IP Phones 1-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
1-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones TLS connection • See the “What Networking Protocol s Are Used?” section on page 1-5 .
Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding Secu rity Featur es for Cisco Unified IP Phones 1-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
1-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Securit.
Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding Secu rity Featur es for Cisco Unified IP Phones 1-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
1-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Securit.
Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding Secu rity Featur es for Cisco Unified IP Phones 1-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
1-19 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones the LAN switch.
Chapter 1 An Overview of th e Cisco Unified IP Phone Understanding Secu rity Featur es for Cisco Unified IP Phones 1-20 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 • Config ure PC Port—The 802.
1-21 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuri.
Chapter 1 An Overview of th e Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1-22 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
1-23 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuri.
Chapter 1 An Overview of th e Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1-24 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
1-25 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 5. Customize softke y templates.
Chapter 1 An Overview of th e Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1-26 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
1-27 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Note Before you install a phone, e ven if it is ne w , upgrade the phone to the current firmw are image.
Chapter 1 An Overview of th e Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1-28 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 1 -5 Chec klist for Installing the Cisco Uni fied IP Phone T ask Purpose For More Information 1.
1-29 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 4. Conf igure these network set tings on the phone b y choosing Settings>Network Conf iguration .
Chapter 1 An Overview of th e Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones 1-30 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
CH A P T E R 2-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to commu nicate using voice over a data network.
Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Understanding Interactions with Other Cisco Unified I P Communications Products 2-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
2-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network .
Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Providing Power to the Phone 2-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 • Data traf fic present o n the data/nat i ve VLAN may redu ce the quality of V oice-over -IP traf fic.
2-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network .
Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Providing Power to the Phone 2-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
2-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone Power Outage Y our accessibility to emer gency serv ice through the phon e is dependent on the phone being po wered.
Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Understanding Phone Co nfiguration Files 2-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
2-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network .
Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Understanding the Phon e Startup Process 2-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 2-4 Cisco Unified IP P hone Start up Pr ocess Step Description Related T opics 1.
2-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process 5. Accessing a TFTP Server .
Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Understanding the Phon e Startup Process 2-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 7. Requesting the Config uration File.
2-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network.
Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Adding Phones to the Cisco Unified CallManager Database 2-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
2-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network.
Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Adding Phones to the Cisco Unified CallManager Database 2-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
2-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network.
Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Using Cisco Unified IP Phones with Different Protocols 2-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Converting a New Phone from SCCP to SIP A ne w , unused phone is set for SCCP by default .
2-19 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network.
Chapter 2 Preparing to Install the Cisco Un ified IP Phone on Your N etwork Determining the MAC Address of a Cisco Unified IP Phone 2-20 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
CH A P T E R 3-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 3 Setting Up the Cisco Unified IP Phone This chapter includ e.
Chapter 3 Setting Up th e Cisco Unified IP Phone Before You Begin 3-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Before .
3-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Before You B egin If you p.
Chapter 3 Setting Up th e Cisco Unified IP Phone Before You Begin 3-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 War ni ng Do not work on the sy stem or connect or disc onnect cables during periods of lightning activity .
3-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Un.
Chapter 3 Setting Up th e Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components 3-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Speakerphone By default, th e speakerphone is enab led on Cisco Unif ied IP Phones 7970G/7971G- GE.
3-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Un.
Chapter 3 Setting Up th e Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components 3-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
3-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cis co Unif.
Chapter 3 Setting Up th e Cisco Unified IP Phone Installing the Cisco Unified IP Phone 3-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
3-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cis co Uni.
Chapter 3 Setting Up th e Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone 3-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
3-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Adjusting the Placement o.
Chapter 3 Setting Up th e Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone 3-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
3-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Start.
Chapter 3 Setting Up th e Cisco Unified IP Phone Verifying the Phone Star tup Process 3-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 2. Some or all of the line keys flash orange.
3-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Networ k Settings 6.
Chapter 3 Setting Up th e Cisco Unified IP Phone Configuring Security on th e Cisco Unified IP Phone 3-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
3-19 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Procedure Step 1 Obtain the CAPF authentication stri ng that was set when the CAPF was configured.
Chapter 3 Setting Up th e Cisco Unified IP Phone Configuring Security on th e Cisco Unified IP Phone 3-20 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
CH A P T E R 4-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisc.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Configuration Menus on the Ci sco Unified IP Phones 7970G/7971G-GE 4-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Configuration Menus on the Cis co Unified IP Phones 7970G/7971G-GE Displaying a Configuration Menu T o display a conf iguration menu, perform these steps.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Configuration Menus on the Ci sco Unified IP Phones 7970G/7971G-GE 4-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Configuratio.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Overview of Options Configurable from a Phon e 4-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Conf.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Network Configuratio n Menu 4-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Configuration M enu Subnet Mask Subnet mask used by the phone.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Network Configuratio n Menu 4-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 TFTP Server 2 Optional backup TFTP server that the phone uses if the primary TFTP serv er is unav aila ble.
4-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Con.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Network Configuratio n Menu 4-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 DHCP Enabled Indicates whethe r DHCP is being used by the phone.
4-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Network Con.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Network Configuratio n Menu 4-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Conf.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Conf.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-19 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu Enable V AD Displays if voice acti vation detection (V AD) is enabled.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-20 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-21 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Conf.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-22 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-23 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Conf.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-24 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Messages URL U RL of the server from which t he phone obtains message ser vices.
4-25 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Conf.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-26 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-27 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Conf.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-28 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-29 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu Recording T one Indicates wh ether a recordi ng tone (often referred to as a beep tone ) is enabled or disabled for the phone.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-30 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-31 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu Recording T one Remote V olume Indicates the loudnes s setting for the beep tone that the rem ot e p ar ty recei ves.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-32 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-33 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu Ethernet Configuration Menu The Ethernet Conf iguration menu includ es the options described in Ta b l e 4 - 1 4 .
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-34 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-35 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Device Configuratio n Menu QoS Configuration Menu The QoS Config uration menu displays informatio n that relates to quality of service (QoS) for the phone.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Device Configuration Menu 4-36 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-37 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Co.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Security Configuration Menu 4-38 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-39 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu CTL File Screen The CTL File screen includes the options described in T able 4-19 .
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Security Configuration Menu 4-40 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
4-41 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu Step 3 Press the Unlock softke y to unlock the CTL f ile.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Security Configuration Menu 4-42 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 802.1X Authentication and Status The 802.
4-43 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Security Configuration Menu T able 4-21 802.1X A uthentication Sett ings Option Description T o Change De vice Authentication Determines wheth er 802.
Chapter 4 Configuring Se ttings on the Cisco Unified IP Ph one Security Configuration Menu 4-44 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 T able 4-22 802 .1X A u thentication Real-Time Status Option Description T o Change 802.
CH A P T E R 5-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 5 Configuring Features, Templates, Services, and Users After .
Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Telephony Features A vailable for the Phone 5-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
5-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Telephony Features Availab le for the Phone Auto Answer Connects incoming calls automatically after a ring or two.
Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Telephony Features A vailable for the Phone 5-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
5-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Telephony.
Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Telephony Features A vailable for the Phone 5-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Call waiting Indicates (and al lows a user to answer) an incoming call th at is recei ved while on another call.
5-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Telephony Features Availab le for the Phone Conference Conference (or ad-h oc conference) allo ws a user to initiate a conference by calling each particip ant.
Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Telephony Features A vailable for the Phone 5-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Hold Allo ws a user to mov e a connected call from an activ e state to a held state.
5-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Telephony Features Availab le for the Phone Music-on - hold Plays music while callers are on hold .
Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Telephony Features A vailable for the Phone 5-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
5-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Telephony Features Availab le for the Phone Ring setting Identif ies ring type used for a line when a phone has another acti ve call.
Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Telephony Features A vailable for the Phone 5-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
5-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Configur.
Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Configuring Corporate Direc tories and Personal Directories 5-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
5-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Modifying Phone Butto n Templates T o synchronize with Microsoft Outl ook, users must install the T ABSynch utility , provid ed by you.
Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Setting Up Services 5-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
5-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 5 Configuring Features, Temp lates, Services, an d Users Adding U.
Chapter 5 Config uring Feat ures, Templates, Se rvic es, and Users Managing the U ser Options Web Pages 5-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
CH A P T E R 6-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 6 Customizing the Cisco Unified IP Phone This chapter e xplains how you customize phon e ring sounds, back ground images, and the idle display at your site.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Ring s 6-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Y ou can obtain a copy of the Ringli st.xml and List.
6-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Phone Rings Ringlist.xml File Format Requirements The Ringlist.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Ring s 6-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
6-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Background Images Step 4 Sa ve your mo difications and close the Ringlist.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Backgr ound Images 6-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 The List.xml fi le can include up to 50 ba ck ground images.
6-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 6 Customizin g the Cisco Unified IP Phone Creating Custom Background Images Ti p Many graphics programs provide a feature that will resize a graphic.
Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Hea dset Codec 6-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Note Cisco recommends that you also stor e backup copies of custom image files in another location.
6-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 6 Customizin g the Cisco Unified IP Phone Configuring the Idle Display greater audio sensiti vity during the call.
Chapter 6 Customizing the Cisco Unified IP Phone Configuring the Idle Display 6-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
6-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Ci sco Unified IP Phone Touchscreen 6-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
6-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 6 Customizin g the Cisco Unified IP Phone Automatically Disabling the Cisc o Unified IP Phone Touch screen Display Idle T imeout Length of time that th e phone is idle before the disp lay turns off.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Ci sco Unified IP Phone Touchscreen 6-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
CH A P T E R 7-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 7 Viewing Model Information, Status, and Statistics on the Ci.
Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Model Inform ation Screen 7-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
7-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco .
Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
7-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco .
Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Checksum Error Downloaded software f ile is corrupted.
7-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu Disabled 802.1X Authenticat ion is disabled on the phon e.
Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Error update locale One or more localization files could not be foun d in the TFTPPath directory or were not valid.
7-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu File auth error An error occurred when the phone tried to v alidate the signature of a signed f ile.
Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Load rejected HC The application that was do wnloaded is not compatible with the phone’ s hardwa re.
7-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu No DNS serv er IP A name w as specif ied bu t DHCP or static IP config uration did not specif y a DNS server address.
Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 TFTP server not authorized The specified TFTP server could not be foun d in the phone’ s CTL.
7-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco Unified IP Phone Status Menu Network Statistics Screen The Network St atistics screen displays informati on about the phone and netw ork performance.
Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Status Menu 7-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
7-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco.
Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Call Statistics Screen 7-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
7-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 7 Viewing Model Information, Status, and Statis tics on the Cisco.
Chapter 7 Viewing Mod el Information, St atus, and Statistics on the Cisco Unified IP Phone Call Statistics Screen 7-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 MOS LQK V ersion V ersion of t he Cisco propri etary algorithm used to calculate MOS LQK scores.
CH A P T E R 8-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco U.
Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Accessing the Web Page for a Phone 8-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
8-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Disabling and En.
Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Device Information 8-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
8-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Device Informati.
Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Network Configuration 8-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
8-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Configuration Host Name Host name that the DHCP server assigned to the phone.
Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Network Configuration 8-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
8-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Configuration Services URL URL of the server fr om which the phone obtains Cisco Unified IP Phone services.
Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Network Configuration 8-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
8-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Statist.
Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Network Statistics 8-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
8-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Network Statist.
Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Device Logs 8-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Device Logs The Dev ice Logs area on a phone’ s web page pro vides information you can use to help monitor and trou bleshoot the phone.
8-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream inform ation to and from up to three de vices simultaneously .
Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Streaming Statistics 8-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Rcvr Lost P ackets T otal number of R TP data packets that hav e been lost since starting recei ving data on this connection.
8-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Statistics Max M OS LQK Baseline or highest MO S LQK score observed from start of the v oice stream.
Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Streaming Statistics 8-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
8-19 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 8 Monitoring t he Cisco Unified IP Phone Remotely Streaming Stati.
Chapter 8 Monitoring th e Cisco Unified IP Phone Re motely Streaming Statistics 8-20 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
CH A P T E R 9-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 9 Troubleshooting and Maintenance This chapter pro vides information that can assist you in troubleshooti ng problems with your Cisco Unif ied IP Phones 7970G/7971G-GE or with your IP te lephony network.
Chapter 9 Trou bleshooting and Maintenance Resolving Startup Problems 9-2 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
9-3 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Resolving Startup Problems 2. V erify that the phon e is recei ving power: – If you are us ing external po wer , veri fy that the electrical outlet is functional.
Chapter 9 Trou bleshooting and Maintenance Resolving Startup Problems 9-4 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
9-5 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Resolving Startup Problems If you are usin g DHCP , the phone obtain s the address for the TFTP server from the DHCP server .
Chapter 9 Trou bleshooting and Maintenance Resolving Startup Problems 9-6 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
9-7 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Resolving Startup Problems Step 3 From the Serv ers column, choose the primary Cisco Unified CallManager serv er .
Chapter 9 Trou bleshooting and Maintenance Resolving Startup Problems 9-8 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
9-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Cisco Unified IP Phone Resets U.
Chapter 9 Trou bleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly 9-10 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
9-11 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Cisco Unified IP Phone Resets .
Chapter 9 Trou bleshooting and Maintenance Troubleshooting Cisco Un ified IP Phone Security 9-12 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
9-13 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Troubleshooting Cisco Unified IP Phone Security Phone reports TFTP authorization f ailure.
Chapter 9 Trou bleshooting and Maintenance Troubleshooting Cisco Un ified IP Phone Security 9-14 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 802.1X Not Enabled Phone cannot obtain a DHCP-assigned IP address.
9-15 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce General Troublesh ooting Tips General Troubleshooting Tips Ta b l e 9 - 2 provides general troubleshooting i nformation for the Cisco Unif ied IP Phone.
Chapter 9 Trou bleshooting and Maintenance General Troubleshooting Tips 9-16 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
9-17 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Resetting or Restoring the Cis.
Chapter 9 Trou bleshooting and Maintenance Resetting or Restoring th e Cisco Unified IP Phone 9-18 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
9-19 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Resetting or Restoring the Cis.
Chapter 9 Trou bleshooting and Maintenance Using the Quality Report Tool 9-20 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 After you press these k eys, the l ine buttons on t he phone flash orange and then green, and the phone g oes through the factory reset process.
9-21 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Monitoring the Voic e Quality of Calls • Concealed Second metrics—Show the nu mber of seconds in which the DSP plays concealment frames due to lost frames.
Chapter 9 Trou bleshooting and Maintenance Monitoring the Voice Quality of Calls 9-22 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 It is important t o distinguish signif icant changes from random changes in metrics.
9-23 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Chapter 9 Troubleshooting and Maintena nce Monitoring the Voic e Quality of Calls Note V oice quality metrics do not account fo r noise or distortion, only frame loss.
Chapter 9 Trou bleshooting and Maintenance Where to Go for More Tr oubleshooting Information 9-24 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.
A-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 APPENDIX A Providing Information to Users Via a Website If you are a system administr ator , you are likely the primary sou rce of information for Cisco Unif ied IP Phone users in your network or company .
Appendix A Providing In formation to Users Via a Website How Users Obtain Support fo r the Cisco Unified IP Phone A-2 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5.
A-3 Cisco Unified IP Phone Admi nistration Guide for Cisco Un ified CallMana ger 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Appendix A Providing Information to Users Via a Website How Users Get Co.
Appendix A Providing In formation to Users Via a Website How Users Subscribe to Services and Configure Ph one Features A-4 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5.
A-5 Cisco Unified IP Phone Admi nistration Guide for Cisco Un ified CallMana ger 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Y o u should provide this information to eac h user: • How to access the voice mail messaging system account.
Appendix A Providing In formation to Users Via a Website How Users Configure Per sonal Directory A-6 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5.
A-7 Cisco Unified IP Phone Admi nistration Guide for Cisco Un ified CallMana ger 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Configuring the Synchronizer Step 1 Open the Cisco Unified IP Phon e Address Book Synchronizer .
Appendix A Providing In formation to Users Via a Website How Users Configure Per sonal Directory A-8 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5.
B-9 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 APPENDIX B Feature Support by Protocol for Cisco Unified IP Phones 7970G/7.
Appendix B Feature S upport by Protocol for Cisco Unified IP Phones 7970G/7971G-GE B-10 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5.
B-11 Cisco Unified IP Phone Admi nistration Guide for Cisco Un ified CallMana ger 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Appendix B Feature S upport by Protocol for Cisco Unified IP Phones 797.
Appendix B Feature S upport by Protocol for Cisco Unified IP Phones 7970G/7971G-GE B-12 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5.
B-13 Cisco Unified IP Phone Admi nistration Guide for Cisco Un ified CallMana ger 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Appendix B Feature S upport by Protocol for Cisco Unified IP Phones 797.
Appendix B Feature S upport by Protocol for Cisco Unified IP Phones 7970G/7971G-GE B-14 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5.
C-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 APPENDIX C Supporting International Users T ranslated a nd localized versions of the Cisco Unified IP Phon es are av aila ble in se veral languages.
Appendix C Supporting International Users Installing the Cisco Unified CallManager Locale Installer C-2 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5.
D-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 APPENDIX D Technical Specifications The follo wing sections describe the technical s pecifications for the Cisco Unified IP Phones 797 0G/7971G-GE.
Appendix D T echnical Specifications Cable Specifications D-2 Cisco Unified IP Phone Administration Guide for Cisco Un ified CallManager 5. 1 (SIP), Cisco Unified IP Phones OL-11524-01 Cable Specifications • RJ-9 jack (4-conductor) for hand set and headset connection.
D-3 Cisco Unified IP Phone Admi nistration Guide for Cisco Un ified CallMana ger 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Appendix D T echnical Specifications Network and Access Port Pinouts Network Port Connector Ta b l e D - 2 describes the network port connector pinouts.
IN-1 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 INDEX Symbols "more" Softkey Timer 4-28 ? button 1-3 Numerics 1.
IN-2 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index Cisco Unified IP Phones using auto-registration 2-14 Cisco Unified .
Index IN-3 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Call Statisti cs screen 7-1 call waitin g 5-6 cell phone interfere.
IN-4 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index Console Logs web page 8-3 Core Dumps web page 8-3 CTL file deleting.
Index IN-5 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 E EAP-MD5 4-43 editing, configuration values 4-5 encryption 1-12 m.
IN-6 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index about 4-23 options Authentication URL 4-24 Directories URL 4-23 Idl.
Index IN-7 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Installing the Cisco Unified Call Manager Locale Installer B-2 pho.
IN-8 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index overview 4-2 unlocking op tions 4-4 Network Configur ation web page 8-2, 8-6 network connect ivity, verifying 9-4 networki ng protocol 802.
Index IN-9 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 power maximum required from a switch 2-5 providing to t he Cisco U.
IN-10 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index S safety warnings 3-3 SCCP description 1-7 screen see LCD screen s.
Index IN-11 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 obtaining IP address 2-10 obtaining power 2-10 requesting configu.
IN-12 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index ring activity 5-11 services 5-11 services URL button 5-11 shared l.
Index IN-13 Cisco Unified IP Phone A dministration Guide for Cisc o Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 users adding to Cisco Unified CallManager 5-17 configuring person.
IN-14 Cisco Unified IP Phone Administration Guide for Cisco Unifie d CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01 Index.
An important point after buying a device Cisco Systems 7970G (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems 7970G yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems 7970G - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems 7970G you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems 7970G will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems 7970G, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems 7970G.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems 7970G. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems 7970G along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
