Instruction/ maintenance manual of the product PIXMA MP470 Series Canon
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series Quick S t art Guide QT5-1007-V0 1 XXXXXXXX © CANON INC. 2007 PRINTED IN VIETNAM The following FINE Cartridges ar e compatible with this product.
Ordering In formation For additional supplies, use the following descriptions and order numbers . Description Order # FINE Cartridges PG-30 Black 1899B 002 CL-31 Col or 1900B 002 PG-40 Black 0615B 002.
Photo All-in -One Quick S t art Guide serie s.
Canon PIXMA MP470 series Phot o All-in-One Quick Start Guide. Copyri ght This manual is copyrighted by Canon U.S.A., Inc. wi th all rights reserved. U nder the copyright laws, this manual may no t be reproduced in any form, in w hole or in part, without the prior written consent of Canon U.
T able of Conten t s 1 Before Usin g the Mach ine ...... ......... ...... ........2 Oper ation P anel .... ........ ......... ........ ......... ........ 2 How to Navigate Me nus on the LCD ........... ... 4 Turn ing th e Machi ne On and Off .........
2 Before Us ing the Ma chine Before Using the Machine Operation Panel (1) ON/OFF but ton T urns the machine on and off. Before t u rning on t he machine, make sure the Document Cover is closed. (2) MEMORY CARD button Switches the machine to the memory card mode.
3 Before Us ing the Mac hine (1 1) { , } , [ , and ] butt ons Scroll through menu selections, and increases/d ecreases setting values, such as the number of copies. (12) M enu bu tton Displays menus. (13) SC AN button Switches the machine to the scan mode.
4 Before Us ing the Ma chine How to Navigate Menus on the LCD Y ou can make good use of the various functions of the m achine with the menu screen and the settings screen on the LCD. This section describes how to use t he menu sc reen and the settings s creen.
5 Before Us ing the Machi ne Menu Screens Note z Y ou can display the Maintenance scr een or Devi ce set ting s screen in the c opy mode, memory card mode, or sc an mode. Refer to the f ollowing list to conf irm the menu items availab le in the menu screen .
6 Before Us ing the Ma chine Basic Operation on the Settings Screen Y ou can change the print settings such as p age si ze, m edia type, bordered or borderless print, etc. on t he settings screen either in the c opy mode, in the memory card m ode, or when printing directly from a PictBridge compliant device.
7 Before Us ing the Machi ne 4 Change the setting. (1) Use the [ or ] button to change the s etting. Example: Chan ge to 4"x6"(101x152) here.
8 Before Us ing the Ma chine T urning the M achine On and Off Turn on the machine before printing. T urning on the Machine Before turning o n the machine, confirm t he following. z The FINE Cartridges are installed properly . If you are using the machine connected to a computer , confirm also the following.
9 Before Us ing the Mac hine z Screen- saver Mod e The LCD goes out if the machine is not operated for about five minutes*. * Y ou cannot change the wait time before the LCD goes out. Han dling the O riginal Document This section describes how to load the original document on the Platen Glass.
10 Before Us ing the Ma chine z T o scan photograp hs Place the photograph at least 0.4 inches / 10 m m away from and in square with the edges of the Platen Glass. Note z The machine ca nnot scan th e shaded area in the f igure below . z For details about making copie s, see “Copying” on p age 20.
11 Before Using the Mac hine When setting two or more photographs at the same time, place them at least 0.4 inches / 10 mm apart from each other . 3 Gently close th e Documen t Cover . Imp ortant z Do not place any objects weighin g more than 4.4 lb / 2.
12 Before Us ing the Ma chine Loadi ng Print ing Pape r This section describes how to load printing p aper in the Rear T ray . Using Specialty Media Canon recomm ends that you u se Canon genuine media to ensure optimal print quality .
13 Before Using the Mac hine Pap er Ha ndli ng z Recommended Paper and Requirement s *1 Paper with a Model Number is Canon specialty media. Refer to the inst ruct ion manual supplied with the paper f or detailed information on the print able side and notes on handling paper .
14 Before Us ing the Ma chine *3 P roper feeding of paper may not be poss ible at the maximum capacity depending on the type of paper or environmental conditi ons ( either very high or low temperature and humidity). In such cases , reduce the sheets of paper y ou l oad at a time to around half (around 0.
15 Before Using the Mac hine Loading Paper 1 Flatten th e four corners of the p aper before lo ading it. Imp ortant z If you cut plain p aper to 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 12 7.0 x 17 7.8 mm, or 2. 13" x 3.39" / 54.
16 Before Us ing the Ma chine 2 Prepare to load p aper . (1) Open the Paper Support, then pull out the Paper Support Extension. (2) Open the Paper Output T ray . (3) Open the Output T r ay Extension. (4) Adjust the position of the Paper Thickness Lever .
17 Before Using the Mac hine Loading Envelopes Use either European DL or US Comm. Env . #10-size d envelope. 1 Prepare the envel opes. z Press down on all four corners and edges of the env elopes to flatten them. z If the envelopes are curled, hold the opposite corners and gently twist them in the opposite direction.
18 Before Us ing the Ma chine 2 Load t he envelope s. (1) Load the envelope against the right side of the Rear T ray . Load with the address side facing UP and the rear flap s DOWN on the left. Up to 10 envelopes can be loaded at once. (2) Pinch the Paper Guide and slide it against the left side of the envelope.
19 Before Using the Mac hine Loading Sma ll-Sized Paper Y ou can use 4" x 6" / 101.6 x 152. 4 mm, 5" x 7" / 127.0 x 177.8 mm, and Credi t card-sized papers. 1 Load t he paper . (1) Load the small-sized paper against the right side of the Rear T ray with the print side facing UP .
20 Copyin g Copyin g Making Copies This section describes the basic procedure to make copies. 1 T urn on the machine . See “Turning the Machine O n and Off” on page 8. 2 Press the COPY button to select the copy m ode if ano ther mode has been sele cted.
21 Copying Ta b 1 Y ou can specify t he paper settings for printing or image quality . (1) Page size Select the page size of t he loaded paper . (2) Media type Select the media type of the l oaded paper . (3) Print quality Adjust print quality according to the original.
22 Copy ing Using Useful C opy Functions For details, refer t o “Using Useful Copy Functions” in the User ’s Guide on-screen m anual. Import ant Even while Auto inten sity ON is select ed, you can change the intensity by using the [ or ] button.
23 Prin ting from a Memo ry Card Printi ng from a Memory Card Memory Cards Suppor ted by This Machine The following memory cards are compat ible with this machine. *1 Use the special adapter provided with the card. *2 Use “SD Card Ada pter” provided with the c ard.
24 Prin ting from a M emory Card Pri ntable I mag e Da t a This mac hine supports JPEG and TIFF images created by DCF ver . 1.0/2.0 standard compliant digital cameras (Exif ver . 2.2/2.21 compliant). Inserting the Memory Card 1 T urn on the machine . See “Turning the Machine O n and Off” on page 8.
25 Printing from a Memo ry Card Removing the Memory Card 1 Open the Card Slot Cover . 2 Make sure that the Access lamp is lit , then re move the memory car d. 3 Close the Card Slot Cover . Printing Pho tographs (Display pho to) 1 Pre pare for print ing.
26 Prin ting from a M emory Card Setting Items Y ou can change the page s ize, media type, or pr int quality by using the Settin gs but ton. Ta b 1 Y ou can specify t he settings such as the si ze and type of p aper , bordered/borderless, and Date/ file no.
27 Prin ting from a Memo ry Card (2) Vivid photo Makes green and blue more lively . (3) Photo optimizer pro Automatically optimizes brightness and tone of a photo. (4) Noise reduction Reduces the noise on blue areas like the sky as well as on black a reas.
28 Prin ting from a M emory Card Printing by Using the Photo Index Sheet 1 T urn on the machine . 2 Load A4 or Letter-siz ed plain pap er . 3 Insert a m emory card into the Card Slot. See “Inserting the Memory Card” on page 24“. 4 Select the Photo Index Sheet menu.
29 Printing from Your Compute r Printi ng from Y our Comp uter This section describes pr ocedure for basic printing. Printing with Windows 1 T urn on the machine and load the paper in the ma chine. See “Turning the Machine O n and Off” on page 8 and “Loading Printing P aper” on page 12.
30 Prin ting from Yo ur Compute r Printing with Macintosh 1 T urn on the machine and load the paper in the ma chine. See “Turning the Machine O n and Off” on page 8 and “Loading Printing P aper” on page 12. 2 Create a do cument or ope n a file to print usin g an appropria te application softw are.
31 Scanni ng Images Scannin g Images Y ou can scan images from the machine to a computer without printing them and save them in popular image types su ch as JPEG , TIFF , bitmaps, or PDF . If you are scanning printed text, you can use the OCR (Optical Character Recognition) software to convert it to t ext data.
32 Prin ting Photo graphs Dir ectly from a Compliant D evice Printing Photo graphs Directly from a Compliant De vice Y ou can connect a PictBridge com pliant device such as a digital camera, camcor der , or mob ile phone using a U SB cable recommended by t he device’ s m anufacturer , and print recorded images directly without using a computer .
33 Printing Photogra phs Directly from a Compl iant Device 2 Connect th e PictBridg e compliant device to th e machine. (1) Make sure that the PictBridge comp liant device is turned off. (2) Connect the PictBridge compliant device to the machine using a USB cable recommended by the manufacturer of the device.
34 Prin ting Photo graphs Dir ectly from a Compliant D evice About PictBrid ge Print Settings Settings on a PictBridge Compliant Device This sec tion describes the print s ettings on a PictBridge compliant device. When operating the device, be sure to follow the instructions given in the instruction manual of your PictBridge compliant device.
35 Printing Photogra phs Directly from a Compl iant Device z Layout Setting V arious layout options are available. z Bordered/Border less: Y o u can select whether or not to print an image with a border . z N-up: Y ou can use this option when printing on sticker paper , or A4- or Letter-sized paper .
36 Prin ting Photo graphs D irectly from a Complia nt Devic e Setting on the Machine This sec tion describes the PictBridge pr int settings on the machine. Se t the print se tting s to Defau lt on the PictBridge compliant dev ice when you want to print according to the settings on the machine.
37 Printing Photogra phs Directly from a Compl iant Device * Set th e ite ms in th is co lum n to Default on the PictBridge compliant device when you want to make settings on the machine. Red eye correction Corrects red eyes in portraits caused by flash photography .
38 Routine Mai ntenance Rou tine Main tenanc e When Printing Becomes Faint or Colors Are Incorrect When printing becomes faint or colors are incorr ect, the print head nozzles on FINE Cartridges are probably clogged. Print the nozzle check pattern to confirm the condition o f the nozzles and then perform Print Head Cleaning.
39 Routine Mai ntenance Printing the Nozzle C heck Pattern Print the nozzle check pattern to det ermine whet her the ink ejects properly from the print head nozzles. 1 Make su re that the machine is turned on, then load a sheet o f A4 or Lette r-sized plain p aper in t he Rear T ray .
40 Routine Mai ntenance Examining the Nozzle Check Pattern Examine the noz zle check pattern, and perform cleaning if necess ary . 1 Check the nozzle check p attern you printed. (1) Check if lines in this pattern are missing. (A) Good (B) Lines are missing (2) Check if there are white streaks in this pattern.
41 Routine Mai ntenance z If Lines A re Missing or White S treaks Are Present (1) Select Also B and press the OK button. The cleaning confirma tion screen is displayed. (2) Select Ye s and press t he OK button to st art Print Head Cleaning. See “Print Head Cleaning” on page 42.
42 Routine Mai ntenance Print Head Cleaning Clean the Print Head if lines are missing or if white streaks appear in the printed no zzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the Print Head causes used ink to be absorbed in t he ink absorber .
43 Routine Mai ntenance Print Head Deep Cleaning If print quality does not improve by standard Pr int Head Cleaning, try Print Head Deep Cleaning, which is a more powerful process. Note tha t cl eaning the Print Head causes used ink to be absorbed in the ink absorber .
44 Routine Mai ntenance Alig ning the Print Head If ruled lines are pr inted misaligned or print results a re otherwise unsatisfact ory , adjust the print head position. 1 Make sure that the mach ine is turned on, the n load two sh eets of A4 or Letter-sized plain p aper in t he Rear T ray .
45 Routine Mai ntenance 4 Adjust the print head po sition. (1) Check the pri nted patte rns and use the [ or ] button to input the number of the pattern in column A t hat has the least noticeable streaks. (2) Repeat the procedure until you finish inputting the pattern number for column L, then p ress the OK button.
46 Routine Mai ntenance Repl aci ng a FIN E Cart ridg e This section ex plains the way to c onfirm t he ink status and the pr ocedure to replace FINE Cartridges. When ink runs out or other errors occur , an error message is displayed on the LCD t o inform you of the error .
47 Routine Mai ntenance Replacing FINE Cartridges When FINE Car tridges run out of ink, replace them using the following steps. Imp ortant Handling FINE Ca rtridges z Do not touch the ele ctrical con tacts or Print Head Nozzles on a F INE Cartridge.
48 Routine Mai ntenance 1 Open the Paper Output T ray . 2 Make su re that the machine is turned on, lif t the Scann ing Unit (Prin ter Cover), th en pull the Scann ing Unit Support (A) down into place. The FINE Cartridge Holder moves to the left. 3 Remove the empty FINE Cartridge.
49 Routine Mai ntenance 4 Prepare the replacem ent FINE cart ridge. (1) Unpack a new FINE Cartridge and remove the orange protective tape (A) gently . 5 Insta ll the FINE Cartridge. (1) Insert a new FINE Cartridge all the way into the approp riate slot.
50 Routine Mai ntenance 6 Lift t he Scanni ng Unit (Pri nter Cover) slightly to set the Scanning Uni t Support b ack to its original position, an d then gen tly close t he Scannin g Unit (Printe r Cover). Caution Be sure to hold the Scanning Unit (Printer Cover) f irmly , and be careful not to get your fing ers caught .
51 Routine Mai ntenance Keeping the Best Printing Result s T o avoid dry ing of the Print Head a nd clogging of the nozzles, note the following. When Y o u T urn Off the M achine Follow the procedure below to turn of f the machine. (1) Press the ON/OFF butto n t o turn off the ma chine .
52 Routine Mai ntenance Cleaning Y our Machine This section describes the cleaning procedure t hat is needed to maintain your machine. Cleanin g the Exter ior of the M achine Be sure to use a soft cloth such as eyeglass es cleaning cloth and wipe off dirt on the surface with it gently .
53 Routine Mai ntenance Cleaning the Paper Fe ed Roller (Roller cleaning) Clean the paper feed ro ller if paper is not fed properly . Cleaning the paper feed roller will wear the roller , so perform t his only when necessary . 1 Make su re that the machine is turned on, and th en remove an y pap er from the Rear T ray .
54 Routine Mai ntenance Cleaning the Insid e of the Mach ine (Bottom plat e cleaning) This section describes how to clean the inside of the machine. If the inside of the machine becomes dirty , printed paper may get dirty , so we recommend performing cleaning regularly .
55 Routine Mai ntenance Cleanin g the Protru sions Insi de the Ma chine If protrusions inside the m achine are stained, wipe of f any ink from the protru sions using a cotton swab or the like. Caution Be sure to turn off th e power and disconn ec t th e power c ord bef ore cleaning the mac hine.
56 Trou bleshoot ing T roubl eshootin g This section des cribes troubleshooting t ip s fo r problems you m ay encounter whe n using the machine. z “An Error Me ssage Is Displayed on t he LCD” on p.
57 Trouble shooting An Error Mes sage Is Displayed on t he LCD If an error message is displayed on the LCD, take the corresponding action described below .
58 Trou bleshoot ing LCD Ca nnot Be Seen A t All An Unintended Language Is Displayed on the LCD The ink absorber is almost full. Press [OK] to continue printing. Contact the service center . The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning, for example.
59 Trouble shooting Cannot Inst all the MP Drivers Cause Act ion Unable to proceed beyond the Printer Connection screen. If you were unable to proceed beyond the Printer Connection scree n, follow the procedure below to reinstall the MP Drivers. (1) Click Ca ncel on the Printer Connection screen.
60 Trou bleshoot ing Cannot C onnect to Computer Properly Printing S peed Is Slow / U SB 2.0 Hi-Sp eed Connection Does Not Work “This de vice can perform fast er” Message Is Displayed Cause Act ion Y our system environment is not fully compatible with USB 2.
61 Trouble shooting Print Result s Not Satisfactory If the print result is not satisfact ory such as white streaks , misaligned lines, and uneven colors, confirm the paper and print quality settings first.
62 Trou bleshoot ing Colo rs Ar e Un clea r Printing Does Not S tart/Pr inting Is Blurred/Colors Are Wrong/S traight Lines Ar e Misaligne d Cause Act ion Color correction is not enabled. W hen printing photographs or other graphics, enabling color correction may improve color.
63 Trouble shooting White Streak s Printed Pa per Curls or Has Ink Blot s Printed Surface Is Scratched/Pap er Is Smudged Inappropriate Paper Thickness Lever setting. Adjust the po sition of the Pape r Thickness Lever acco rding to the type of paper you are printing on.
64 Trou bleshoot ing Inappropriate Paper Thickness Lever setting. Adjust the po sition of the Pape r Thickness Lever acco rding to the type of paper you are printing on. See “Paper Handling” on page 13. Depending on the printing content, the printing surface may bec ome scratched even for the types of paper to set the lever to the left.
65 Trouble shooting Colo rs Are Uneven or Streaked The Print Result Not Satisfactory When Copying If these do not resolve the problem, also see “P rint Results Not Satisfactory” on page 61. Printing Does Not St art Cause Act ion Print Head nozzles are clogged.
66 Trou bleshoot ing Paper Does Not Feed Properly The machine is not ready . Check if the Power lamp is lit green. If the Power lamp is off, turn the machine on. While the Power lamp is flashing green, the machin e is initializing. Wait until the Powe r lamp stops flashing and remains lit green.
67 Trouble shooting Paper Jams Cause Act ion Paper jammed in the Paper Output Slot or the Rear Tray . Remove the paper following the procedure below. (1) Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
68 Trou bleshoot ing Error Mess age Appears on the Computer Screen Writing Error/Ou tput Error/Communication Erro r Cause Act ion The machine is not ready . Confirm that the Power lamp is lit green. If the Power lamp is off, turn the machine on. While the Power lamp is flashing green, the machin e is initializing.
69 Trouble shooting Error No .: 300 Is Dis played Error No .: 1700/171 0 Is Displayed Error No.: 2 001 Is Display ed Cause Act ion The machine is not ready . Confirm that the Power lamp is lit green. If the Power lamp is off, turn the machine on.
70 Trou bleshoot ing Error No.: 2 002 Is Display ed Error Mess age Appears on a PictBr idge Compliant Dev ice The following are t he possible errors that m ay occur when printing directly from a PictBridge compliant device and the counter measures to c lear them.
71 Trouble shooting Cannot Print Pr operly via Bluetooth Com munication Printing Does Not St art Other Printing T roubles Re fer to th e Bl uetooth Guide on-scr een manual. Cannot Print Pr operly from a Ph oto Index Sheet Cannot Remove a Memory Card “No ink”/ “Ink cassette error” z The FINE Cartridge has or may have run out of ink.
72 Trou bleshoot ing Scanning Problems Sca nGear Won’ t St art Other Scanning T roubles Re fer to th e Scanning Guide on-screen manual. The Document Cover Comes Off Cause Act ion The scanner driver (ScanGear) is not installed. Follow the procedure described in your setup sheet to reinstall the MP Drivers.
73 Appendi x Append ix How to Use the Docu ment ation Provided Printed Documentation Setup Sheet Be sure to read this sheet first. This sheet includes ins tructions for setting up your m achine and getting it ready for use. Quick Start Guide (This guide) Read this guide when starting to use the machine.
74 App endix Reading the On-screen Manuals For detailed instructions on instal ling the on-screen manuals, refer to your setup sheet. Y ou can view the on-s creen manuals in the following way: T o vie.
75 Appendi x Sp ecifications General Specificatio ns Printing resolution (d pi) 4800 (horizontal)* x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB 2.0 High Speed* 1 Bluetooth 1.2 (Option) * 2 * 3 * 1 A computer that complies with USB 2.
76 App endix z OmniPage SE: W indows 2000 Professional S P2 and SP3 not supported z MP Navigator EX: QuickTime v6.4 or lat er is needed (Macintosh only) z Some functions may not be ava ilable with Windows Media Cen ter Camera Direct Print (PictBridge) Paper size 4" x 6" / 101.
77 Appendi x z T o upgrade from Windows XP to Windows Vista, first uninst all software bundled with t he Canon inkjet printer . S pecifications are subj ect to change wit hout notice. Additional Syst em Requiremen ts fo r On-Screen Manu als Browser: Windows HTML Help Viewer Note: Microsoft Internet Explorer 5.
78 Safety Precautions Safety Precautions Please read the safety warnings and cautions provi ded in this manual t o ensure that you use the machine saf ely .
79 Safety Precautions Cleaning the machine Use a damp cloth to clean the machine. Never use flammable solvents such as alcohol, benzene or thinners. If flammable solvents come in contact with electrical components inside the machine, it could cause a fire or electric shock.
80 Safety Precautions Working around the machine Never put your hands or fingers in the machine while it is printing. When moving the machine, carry the machine at both ends. Do not hold the rear side of the machine. Do not place any object on the machine.
81 Safety Precautions Legal Limi t ations on Use of Y o ur Product and Use of Images It may be unlawful to make copies of, scan, prin t, or use reproductions of t he following documents. The list provided is non-exhaustive. When in doubt, check with a legal representative in y our jurisdiction.
82 Safety Precautions Users in the U.S.A. Regulat ory Information FCC Notice (U.S.A. Only) For 120V , 60Hz model Model Number: K 10308 This device complies with Part 15 of the F CC Rules.
83 Safety Precautions This limited warranty shall only apply if the Pr oduct is used in conjunction with compatible computers, pe ripheral equipment and software. C anon USA shall have no responsibility for such items except for compatible Canon brand peripher al equipment covered by a separate warran ty (“Separate Warranty”).
84 Safety Precautions PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT W AS PURCHASED AS A GIFT , AND ST A TES YOUR EXCLUSIVE REMEDY . Canon USA offers a range of custom er technical support* options: z Interactive troubleshooting, e-mail technic al support, the latest driver downloads and answers to frequently asked questions ( www .
85 Safety Precautions Canon U.S.A ., Inc. One Canon P laza Lake Success, NY 1 1042 USA Canon is a r egistered trademark of Canon Inc. ©2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United S tates and may also be a registered tradem ark in other count ries.
86 Index Index A Appendi x 73 B Before Using the Machine 2 C Canon U.S. A., INC. LIMITED WARRANTY - USA Only 82 Cleaning exterior 52 inside 54 platen g lass and document c over 52 protrus ions inside .
Ordering In formation For additional supplies, use the following descriptions and order numbers . Description Order # FINE Cartridges PG-30 Black 1899B 002 CL-31 Col or 1900B 002 PG-40 Black 0615B 002.
series Quick S t art Guide QT5-1007-V0 1 XXXXXXXX © CANON INC. 2007 PRINTED IN VIETNAM The following FINE Cartridges ar e compatible with this product.
An important point after buying a device Canon PIXMA MP470 Series (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Canon PIXMA MP470 Series yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Canon PIXMA MP470 Series - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Canon PIXMA MP470 Series you will learn all the available features of the product, as well as information on its operation. The information that you get Canon PIXMA MP470 Series will certainly help you make a decision on the purchase.
If you already are a holder of Canon PIXMA MP470 Series, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Canon PIXMA MP470 Series.
However, one of the most important roles played by the user manual is to help in solving problems with Canon PIXMA MP470 Series. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Canon PIXMA MP470 Series along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
