Instruction/ maintenance manual of the product 1950859L1 ADTRAN
Go to page of 52
IP Sof tPhone User Manual 1950859L1 IP Sof tPhone 61950859L1- 1A February 200 6.
Trademarks ADTRAN IP SoftPhone User Manual 2 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A T rademarks Any brand names an d product names included in th is manual are trade marks, registered trademarks, or trade names of their respective holders. T o the Holder of the Manual The content s of this manu al are current as of the d a te of publication.
ADTRAN IP SoftPhone User Manual Conventions 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 3 Conventions Notes pr ovide additiona l useful information. Cautions signify information that could pr event service interruption or damage to equipment. W arnings provide information that coul d pr event endangerment to human life.
Warranty and Customer Service ADTRAN IP SoftPhone User Manual 4 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A W arranty and Customer Service ADTRAN will repair and return this prod uct within the warranty period if it does not meet its published specifications or fails while in service.
ADTRAN IP SoftPhone User Manual Product Support Information 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 5 T raining The Enterprise Networks (EN) T echnical T raining Department offers training on our most popular products.
Product Support Information ADTRAN IP SoftPhone User Manual 6 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A.
ADTRAN IP SoftPhone User Manual Table of Contents 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 7 T able of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents ADTRAN IP SoftPhone User Manua l 8 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Appendix A: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Networking Problems .
ADTRAN IP SoftPhone User Manual List of Figures 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 9 List of Figures Figure 1. ADTRAN IP SoftPhone User Interf ace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Figure 2.
List of Figures ADTRAN IP SoftPhone User Manual 10 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A.
ADTRAN IP SoftPhone User Manual List of Tables 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 11 List of T ables Table 1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Table 2.
List of Tables ADTRAN IP SoftPhone User Manual 12 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A.
61950859L1-1A Copyright © 2006 ADTRAN, Inc. 13 1. INTRODUCTION The ADTRAN IP SoftPhone is an intuitive software app lication designed to enab le V oice over Internet Protocol (V oIP) communication from your laptop or desktop PC and works seamlessly with ADTRAN's IP telephony products.
Installation and Setup ADTRAN IP SoftPhone User Manual 14 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 2. INST ALLATION AND SETUP System Requirement s The following table provides the minimum hardware.
ADTRAN IP SoftPhone User Manual Installation and Setup 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 15 Uninst alling the ADTRAN IP SoftPhone T o uninstall an existing version of the ADTRA N IP SoftPhone, follow the steps given below: 1. Launch the W ind ows Control Panel.
Installation and Setup ADTRAN IP SoftPhone User Manual 16 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Follow the steps below to complete the T uning W izard: 1.
ADTRAN IP SoftPhone User Manual Installation and Setup 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 17 3. Choose the correct audio devices and mixers to use. Select Next to advance. 4. Adjust the speake r volume to a comfortable level. Select Nex t to advance.
Installation and Setup ADTRAN IP SoftPhone User Manual 18 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 5. Adjust the microphone volume; li sten to the playback of the recorded sample and make changes if necessary . Select Next to advance. 6. Select the type of Internet connec tion.
ADTRAN IP SoftPhone User Manual Installation and Setup 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 19 7. Select Finish to complete the wizard..
Using the Softphone ADTRAN IP SoftPhone User Manual 20 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 3. USING THE SOF TPHONE The Dial Pad The ADTRAN IP SoftPhone provides an easy-to-use di al pad as the main User Interface. This feature provides quick access to both basic and advanced cal ling features.
ADTRAN IP SoftPhone User Manual Using the Softphone 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 21 Before Making a Call Making calls with the ADTRAN IP So ftPhone is simple. There are, however , some differences between a softphone and a traditional telephone.
Using the Softphone ADTRAN IP SoftPhone User Manual 22 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Figure 2. Settings Di alog Menu Complete the following fields to log into your V oIP account. Not all of these fields ar e r equir ed , depending on the service provider .
ADTRAN IP SoftPhone User Manual Using the Softphone 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 23 The remaining fields are not usually req uired by services prov iders, but may be useful depending on the local network co nfiguration.
Using the Softphone ADTRAN IP SoftPhone User Manual 24 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A phone) you configured within the T uning W izard. Refer to Tu n i n g Wi z a rd on page 15 for information about the T uning W izard.
ADTRAN IP SoftPhone User Manual Using the Softphone 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 25 Wizard . Complete the wizard to ensure that all devices are working properly and are set at the proper levels. Privacy Manage ment The Privacy Management window allows users to cu stomize the way in which contacts can reach them.
Extended Calling Features ADTRAN IP SoftPhone User Manual 26 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 4. EXTENDED CALLING FEATURES Along with basic calling functionality , the ADTRAN IP SoftPhone includes many advanced features found in traditional business phones.
ADTRAN IP SoftPhone User Ma nual Extended Calling Features 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 27 Multiple Conference Ho sts An ADTRAN IP SoftPhone conference ca ll may include up to seven individuals – t he conference host plus a participant on each of the six lines.
Extended Calling Features ADTRAN IP SoftPhone User Manual 28 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Call Forwarding The ADTRAN IP SoftPhone can be set to forward incomi ng calls to a desired URL, which can be either another SIP User Agent, phone number , or voicemail address.
ADTRAN IP SoftPhone User Ma nual Extended Calling Features 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 29 Auto-Conference The ADTRAN IP SoftPhone includes an Auto-Conference (A C) feature which can be enabled or disabled by selecting the AC button.
The Contact Drawer ADTRAN IP SoftPhone User Manual 30 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 5. THE CONT ACT DRAWER As with similar feature s on cell phones, the ADTRAN IP SoftPhone allows users to store a list of contacts in a virtual phon e book.
ADTRAN IP SoftPhone User Manual The Contact Drawer 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 31 The CSV file can be easily edited with a spreadsheet program. Figure 3 shows an example of a CSV contact list file. T able 4 describes the entries in the CSV file.
The Settings Dialog ADTRAN IP SoftPhone User Manual 32 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A 6. THE SETTINGS DIALOG The ADTRAN IP SoftPhone includes a Settings dialog which provides access to a variety of relevant settings.
ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 33 . Firewall/NA T Figure 5 shows the Firewall/NA T menu for a SIP a ccount configuration. De tailed information on these configuration options is listed below .
The Settings Dialog ADTRAN IP SoftPhone User Manual 34 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Send Internal IP Some firewall proxies require an internal IP addres s. The options are Always, Default, and Never . When set to Always, the IP address of the computer on which the softphone is installed will be sent.
ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 35 Advanced Figure 7 shows the Adva nced menu for SIP account configura tion. Use this menu to further custom ize your SIP account. Forwarding optio ns are specified he re.
The Settings Dialog ADTRAN IP SoftPhone User Manual 36 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Media Use the Media menu to co nfigure head sets, speaker phones, and USB devices. Audio General Figure 8 shows the Audio General menu for the media co nfiguration.
ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 37 Audio Devices Figure 9 shows the Audio Devices menu for the media configuration. Deta ile d information on these configuration options is listed below .
The Settings Dialog ADTRAN IP SoftPhone User Manual 38 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Audio Advanced Figure 10 shows the Audio Advanced menu for the me dia configuration. Detailed information on these configuration options is listed below .
ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 39 System Use the System menu to configur e system and network parame ters. General Figure 1 1 shows the Sys tem Genera l menu for the system configuration.
The Settings Dialog ADTRAN IP SoftPhone User Manual 40 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A System Advanced Figure 12 shows the System Advanced menu for the system configuratio n. Use this dialog to change DTMF and SDP settings. When th e information is complete, select OK to save the settings.
ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 41 IP Address Info The ADTRAN IP SoftPhone is set to automatically de tect the local IP address. If the softphone is having difficulty detecting the co rrect values, uncheck the auto-det ect box and enter the local and NA T IP addresses instead.
The Settings Dialog ADTRAN IP SoftPhone User Manual 42 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Launch When Wi ndows St art s Check this box to allow the ADTRA N IP SoftPhone to start when the user logs in to W indows. User Interface Adva nced Figure 15 shows the User Interface Advanced me nu for the User Interface co nfiguration.
ADTRAN IP SoftPhone User Manual The Settings Dialog 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 43 Diagnostics Use the Diagnostics menu to set ad vanced diagnostics options. Press F9 to view the diagnostics log. Figure 16 shows the options available.
The Settings Dialog ADTRAN IP SoftPhone User Manual 44 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A License Key Use the License Key menu to enter the product license key . This number is provided by ADTRAN when your serial number is registered. Figure 17 show s the License Key menu.
ADTRAN IP SoftPhone User Manual Application Hot Keys 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 45 7. APPLICATION HOT KEYS The ADTRAN IP SoftPhone includes a number of keyboa rd shortcuts available fo r many of its functions. A list of keyboard shortcuts is shown in T able 6 below: Table 6.
Appendix A: Troubleshooting ADTRAN IP SoftPhone User Manual 46 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A Appendix A: T roubleshooting The following is a guide to trou bleshooting various issues that may arise when using the ADTRAN IP SoftPhone. Networking Problems This guide assumes that the Internet connection is working.
ADTRAN IP SoftPhone User Manual Appendix A: Troubleshooting 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 47 T wo additional ports after 8001 are required for each additional line used. For ex ample, if using a second line, UDP ports 8002 and 80 03 are used.
Appendix A: Troubleshooting ADTRAN IP SoftPhone User Manual 48 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A There are several factors that may affect sound quality when using the AD TRAN IP SoftPhone. These include the quality of the network connection, quality of the networ k device, and headse t model.
ADTRAN IP SoftPhone User Manual Appendix A: Troubleshooting 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 49 Diagnostic Log The ADTRAN IP SoftPhone writes diagno stic information to a log file. Th is log file can be disp layed by pressing F9 on the keyboard.
Appendix A: Troubleshooting ADTRAN IP SoftPhone User Manual 50 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A.
ADTRAN IP SoftPhone User Manual 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 51 Index A AC button 29 answering a call 23 audio devices 37 audio problems 47 auto-answer 28 auto-conference 29 C call con.
ADTRAN IP Soft Phone User Manual 52 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A U uninstalling the SoftPhone 15 user interface 20 menu 41 using the Softphone 20 V voicemail 39 VoIP account 21 volume .
An important point after buying a device ADTRAN 1950859L1 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought ADTRAN 1950859L1 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data ADTRAN 1950859L1 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, ADTRAN 1950859L1 you will learn all the available features of the product, as well as information on its operation. The information that you get ADTRAN 1950859L1 will certainly help you make a decision on the purchase.
If you already are a holder of ADTRAN 1950859L1, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime ADTRAN 1950859L1.
However, one of the most important roles played by the user manual is to help in solving problems with ADTRAN 1950859L1. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device ADTRAN 1950859L1 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
