Instruction/ maintenance manual of the product Broadband BT
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Ofces worldwide The services described in this publication are subject to availability and may be modied from time to time. Services and equipment are supplied subject to British T elecommunications plc’ s respective standard conditions of contract.
1234 5 Check your box cont ents. Fit an ADSL lter to every phone socket that you use in your home. Sockets could be used by t elephones, faxes and digital TV bo xes (e.g. Sky ® ). These devices need to use a lter to pr event inter fer ence with your broadband service.
B T T otal Br oadband U ser Guide Follow guide r st.
T o install your BT Home Hub, please follow your handy guide. This User Guide booklet contains mor e detailed set-up and ser vice information, including troubleshooting. 5 Y our BT Home Hub and B T T otal Broadband.
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Hold tight! Y our super-fast broadband is her e! Thanks for choosing B T T otal Br oadband. For simple, quick br oadband set-up, we sugges t you use our separat e guide.
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Learn about… .
Learn about….
Learn about… Y our complete broadband package includes lots of gr eat features to help you get the most out of the internet.
Learn about… B T T otal Broadband Y our super-fast BT T otal Broadband ser vice includes lots of great f eatures and ser vices, including email, security , great online cont ent and more.
Set-up .
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Set-up Getting set up with BT T otal Broadband is easy . Simply follow the separ ate guide and CD or use this section for more detailed set-up inf ormation.
Set-up Open your Hub box and check you’ve every thing you need to get star ted. Y ou may not need to use all the items enclosed t o set up your broadband. W e’ll explain what you need as you go through this set-up.
Set-up If this is your rst connection to the internet, please go to step 4.
Set-up Y our Hub needs to be plugged into mains power and one of the ADSL lters that you tted in step 4. Plug the broadband cable (gr ey ends) into the Broadband sock et on your Hub and the DSL socket on one of the ADSL lters.
Set-up W ait for your Hub’ s Broadband light to glow blue. This will tak e a few minut es.
Set-up (recommended) Run the CD to help you connect your comput er to your Hub and mak e sure your computer is set up correctly f or using BT T otal Broadband. If you have more than one computer , run the CD on each one to connect it to your Hub.
Set-up > If you don ’t have a wireless adapter or your computer isn ’t wireless-enabled, see page 40 Find your Hub’ s preset network name/SSID and wireless k ey . These are printed on your wireless settings car d (found in your Hub’ s box) and also on the back of your Hub.
Set-up Use your wir eless adapter’s software to set up your wir eless connection – its help function may be useful if you’ re not sure how to do this – or f ollow the instructions for your computer’ s operating system below .
Set-up – you’ re now connected to B T T otal Broadband using your BT Home Hub. T o continue set-up and explore BT T otal Broadband’ s.
Set-up Open your web browser – you should be on the internet. . If you can ’t connect to the internet, please r estar t your computer and try these s teps again.
Help.
Help .
Help How to get help – if you need it – including broadband connection and general tr oubleshooting. Connecting to the internet using the B T Home Hub 24 Connecting to the internet using other devices (i.
Help Help with connecting to the internet using the B T Home Hub For example: you can ’t browse the internet or send email, and your internet connection ’s very slow .
Help – do not turn off or restar t your Hub when the Upgr ading light is ashing orange. Y our Hub’ s sof tware is being upgr aded remotely .
Help Y our Hub is connecting to broadband.
Help Broadband is active, but your Hub can ’t connect to it. Check broadband service status by calling 0800 169 0199. If ser vice is okay , restart your Hub by pressing and releasing the Restart button on the side of the Hub.
Help tr y unplugging the lter and plugging your phone directly into the phone socket – if ther e’s a dial tone this indicates a faulty ADSL lter .
Help Y our Hub is connected to br oadband, but there may be a pr oblem with your computer and/or its connection to the Hub.
Help Help with connecting to the internet using other devices (i.e. not the B T Home Hub) If you aren ’t using a BT Home Hub, please check your equipment’ s documentation – there may be a tr oubleshooting section. Y our router’ s lights can of ten also help you identify a problem.
Help Setting up or using a B T T otal Broadband f eatur e For example: B T email set-up, using BT Broadband T alk, connecting to your Hub using wireless, B T security set-up and more.
Help General tr oubleshooting In this section you’ll nd some answers to the more common connection problems. If you’ re online, see for lots mor e help and advice.
Help My computer or device does’t work with WP A, can I still use wireless on my Hub? 41 The wireless connection to my Hub is unr eliable. What can I do? 42 My computer displays a message ‘Windows cannot congure this wireless connection ’ when I tr y to set up a wireless connection.
Help Y our username and password details wer e sent to you by email or letter when you order ed the ser vice.
Help If you no longer have a need for old electrical equipment, please dispose of it following your local authority’ s recycling advice. F or more information, please contact your local authority or the equipment’ s seller .
Help Follow the example below that most closely matches your home set-up: .
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Help Please note: if you use an online speed checker t o test your broadband speed during these ten days, it may give you an inaccurat e and misleading result.
Help Y our BT Home Hub only accepts Ethernet (wir ed) or wireless connections.
Help .
Help W e recommend you keep your Hub and computers at least 20 feet away fr om refriger ators and microwave ovens.
Help computer by clicking Start then All progr ams and looking through the list. Once you nd this software, you can either use it to set up your wireless connection – its help function may be useful if you’ re not sure how to do this – or there may be a tick box that allows Windows to contr ol the wireless set-up.
Help .
Help .
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Y our BT Home Hub Y our BT Home Hub.
Y our BT Home Hub.
Y our BT Home Hub All you need to know about your Hub’ s lights, buttons and settings. .
Y our BT Home Hub Find Handset Reset to Defaults Wireless Association Restart Us e the Hu b ligh t s to che ck ho w the H ub and bro adb and c onne c tio n are wor ki ng – se e pag e 52 Us e .
Y our BT Home Hub Hub buttons summar y Sets your Hub to wireless association mode. Pr ess this button and the Phone and Wireless lights ash or ange. This button is used to connect a BT Hub Phone to your Hub.
Y our BT Home Hub Hub lights Here’ s a quick summar y of what your Hub lights mean… Hub power on Conn ect ed to broadband Wireless ena.
Y our BT Home Hub Hub sockets summary Power sock et connects Hub to mains power using the Hub’ s power adapter Broadband sock et connects Hub to your broadband line via an ADSL lt er Et.
Y our BT Home Hub Hub feat ures There ar e many feat ures that your Hub off er s although many are advanced and aren ’t required in normal day-to-day use. Access Hub Manager and click on Help to nd out more. T wo key Hub f eatur es are described in mor e detail below .
Notices As you know , with BT T otal Broadband and your BT Home Hub you can enjoy adding a number of services to your home network.
Notices This product intentionally gener ates low-level radio fr equency signals and as such, there is a very small risk that this product may interfere with sensitive medical devices, for example a heart pacemaker , when in close pr oximity .
Useful inf ormation Broadband Lif e: www .bt.com/broadbandlife Y our BT Y ahoo! Home Page: bt. yahoo.com Help and suppor t: www .bt.com/broadband/help BT Y ahoo! Online help: bt.
Index ADSL lters 13, 14, 36-37, 38 Anti-virus 31 Broadband Lif e 8, 19, 20, 31 Broadband light 26. 27, 28, 29 Broadband speed 3, 39 BT Access Contr ol 54 BT Br oadband T alk 31, 34, 51 BT Ho.
Ofces worldwide The services described in this publication are subject to availability and may be modied from time to time. Services and equipment are supplied subject to British T elecommunications plc’ s respective standard conditions of contract.
An important point after buying a device BT Broadband (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought BT Broadband yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data BT Broadband - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, BT Broadband you will learn all the available features of the product, as well as information on its operation. The information that you get BT Broadband will certainly help you make a decision on the purchase.
If you already are a holder of BT Broadband, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime BT Broadband.
However, one of the most important roles played by the user manual is to help in solving problems with BT Broadband. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device BT Broadband along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
