Instruction/ maintenance manual of the product MFC7860DW Brother
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BASIC USER’S GUIDE MFC-7360N MFC-7460DN MFC-7860DW Not all models are available in all countries. Version A USA/CAN.
If you need to cal l Customer Service Please complete the following information for future reference: Model Number: MFC-7360N, MFC-7460DN and MFC-7860DW (Circle your model number) Serial Number: 1 Da te of Pu rc ha se : Pl ac e o f P ur ch as e: 1 The serial number is on the back of the un it.
i Brother numbers IMPORTANT For technical help, you must ca ll the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
ii Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, Ma sterCard, Discover, or American Express credit car d, you can order a ccessories directly from Brother.
iii Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICE NSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITA TION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PAR TICULAR PURPOSE, REGA RDING THE SOFTWARE.
iv Brother ® One-Year Limited Warran ty and Replacement Service (USA Only) Who is covered: This limited warranty (“warranty”) is given only to the original end-user/retail purchaser (referred.
v Brother ® One-Year Limited Warran ty and Replacement Service (USA Only) refurbished or remanufactu red replacement Machine and/or accompanying Consumable and Accessory Items and use refur bished parts provided such replacement products conform to the manufacturer's specifications for new product/parts.
vi BROTHER MULTIFUNCTION CENTER ® / FAX MACHINE LIMITED WARRANTY (Canada only) Pursuant to the limited warranty of 1 year from the dat e of purchase for labour and parts, Brother International Corporation (Canada) Ltd.
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viii User’s Guides and where do I find it? Which manual? What’s in it? Where is it? Safety and Legal Read this Guide first. Please read the Safety Instructions be fore you set up your machine.
ix Table of Contents (BASIC USER'S GUIDE) 1 General information 1 Using the documentation ................ ......... ....... ................... ................... ................. 1 Symbols and conventions used in the do cumentation ..........
x 5 Receiving a fax 27 Receive modes ......... ................... ................... .................... ................... .............. 27 Choose the correct Receive Mode .. ................... .................... ...................... . 27 Using receive modes .
xi 9 How to print from a computer 49 Printing a document ................. ....................... ................... ................... ............... 49 10 How to scan to a computer 50 Scanning a document .............. ................... ......
xii D Specifications 124 General .............. .................... ................ ................... .................... ................... .. 124 Document Size .................. .................... ................... .................... ..
xiii Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guid e explains the followi ng features and opera tions. You can view the Advanced U ser's Guide on th e Documentat ion CD-ROM.
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1 1 1 Using the documentation 1 Thank you for buying a Brot her machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation 1 The following symbols and conventions are used throughout the docu mentation.
Chapter 1 2 Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide 1 This Basic User's Guide does not contain all the information about the machin e such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-Fax a nd Network.
General information 3 1 Note • (Windows ® users only) Your Web browser may display a yellow bar at the top of the page that contains a security warn ing about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content , then click Yes in the Security Warning dialo g box.
Chapter 1 4 Accessing Brother Support (Windows ® ) 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Broth er Authorized Service Centers in Brother numbers on page i and on the Installation CD-ROM.
General information 5 1 Accessing Brother Support (Macintosh) 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Se rvice and Brother Authorized Service Centers in Brother numbers on page i and on the Installation CD-ROM.
Chapter 1 6 Control panel overview 1 MFC-7460DN and MFC-7860DW have the same keys. MFC-7360N 1 2 3 4 5 6 7 8 1 2 3 6 4 5 1 2 3 6 4 5.
General information 7 1 6 5 7 8 91 0 6 5 7 8 91 0.
Chapter 1 8 1 One Touch ke ys These 4 keys give you instant access to 8 previously stored numbers. Shift Lets you access One Touch numbers 5 to 8 when held down. 2 FAX keys: Hook Press before dialing if you want to make sure a fax machine will a nswer, and then press Start .
9 2 2 Loading paper and print media 2 The machine can feed paper fro m the standard paper tray or man ual feed slot. When you put paper into the pap er tray, note the following: If your applicatio n software supports paper size selection on the print menu, you can select it through th e software.
Chapter 2 10 b While pressing the g reen paper-guid e release lever, slide the pa per guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots. Note For Legal or Folio size paper, press the release bu tton in the bo ttom of the pa per tray and then pull out the back of the paper tray.
Loading paper 11 2 e Put the paper tr ay firmly back in the machine. Make sure t hat it is completely inserted into the machine. f Unfold the support fl ap (1) t o prevent paper from sliding off the face-down output tray. Loading paper in the manual feed slot 2 You can load envelopes and special print media one at a time into this slot.
Chapter 2 12 b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put one sheet of paper in the manual feed slot until th e front edge of the paper touches the paper feed r oller.
Loading paper 13 2 Printing on thick paper, bond paper, labels and envelopes 2 When the back outp ut tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method when you want to prin t on thick paper, labels or e nvelopes.
Chapter 2 14 c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, pu t one sheet of paper or one enve lope in the manual feed slot until the front edge of the paper or envelope touches th e paper feed roller.
Loading paper 15 2 • You can still use the m achine while the scanner cover is up. To clo se the scanner cover, push it dow n with both hands..
Chapter 2 16 Unscannable and unprintable areas 2 The figures below show maximum unscannable and unp rintable areas. The unscannable an d unprintable areas may vary depend ing on the paper size or settin gs in the application you are using. Usage Document Size Top (1) Bottom (1) Left (2) Right (2) Fax (Send) Letter 0.
Loading paper 17 2 Paper settings 2 Paper Type 2 Set up the machine for the type of p aper you are using. This will give you the best print quality. a Press Menu , 1 , 2 , 1 . Paper 1.Paper Type b Press a or b to choose Thin , Plain , Thick , Thicker , Recycled Paper or Label .
Chapter 2 18 Type and size of paper 2 The machine loads p aper from the insta lled standard paper tray or man ual feed slot. The name for the paper tray s in the printer driver in this Guide are as follows: 2 Paper capacity of the paper trays 2 1 Folio size is 8.
Loading paper 19 2 Handling and using special paper 2 The machine is designed to wo rk well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance.
Chapter 2 20 Envelopes 2 Most envelopes designed for laser pr inters will be suitable for your machine. However, some envelopes may have feed and print- quality problems beca use of the way they have been made.
Loading paper 21 2 If you use any of the types of envelopes listed abov e, they may damage you r machine. Th is damage may not be covered under any Brother warranty or service agreement. Labels 2 The machine will print on most types of labels designed for us e with a laser mach ine.
22 3 How to load documents 3 You can send a fax, make copies, and scan from the ADF (Automatic Document Fe eder) and the scanner gla ss. Using the automatic document feeder (ADF) 3 The ADF can hold up to 35 page s and feeds each sheet individually. Use standard 20 lb (80 g/m 2 ) paper and always fan the pages before putting them in the ADF.
Loading docu ments 23 3 c Stagger th e pages of you r document face up top edge first , in the AD F until the LCD display message changes and you feel it touch the feed rollers.
Chapter 3 24 a Lift the document cover. b Using the documen t guidelines on the left and top, place the document face down in the upper left corne r of the scanner glass. c Close the document cover. IMPORTANT If the document is a book or is thick do not slam the cover or press on it.
25 4 4 How to send a fax 4 The following steps show how to send a fax. a When you want to send a fax, or change fax send or receive settings, press the ( FAX ) key to illuminate it in blue. b Do one of the following to load your document: Place the document face up in the ADF.
Chapter 4 26 Faxing A4 size document s from the scanner glass 4 When faxing A4 size documents, you will need to set the scan glass size to A4 ; otherwise, a portion of your faxes will be missing. a Make sure you are in Fax mode . b (MFC-7360N) Press Menu , 1 , 7 .
27 5 5 Receive modes 5 Choose the corr ect Receive Mode 5 The correct Receive Mode is determined by the exter nal devices and telephone subscrib er services (Voice Mail, Distinctive Ring, etc.) you have (or will be using) on the sa me line as the Brother mach ine.
Chapter 5 28 To set the receive mod e fo llow the instructions below: a Press Menu , 0 , 1 . Initial Setup 1.Receive Mode b Press a or b to choose the receive mode.
Receiving a fax 29 5 Using receive modes 5 Some receive modes answer auto matically ( Fax Only and Fax/Tel ). You may want to change the Ring Dela y before using these modes. (See Ring Delay on page 30.) Fax Only 5 Fax Only mode will automatically answer every call as a fax.
Chapter 5 30 Receive Mode settings 5 Ring Delay 5 The Ring Delay setting sets th e number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telep hones on the same line as the m achine, keep the Ring Delay setting of 4.
Receiving a fax 31 5 Easy Receive 5 If Easy Receive is On : 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the ha ndset you are using, just replace the handset.
32 6 Telephone line services 6 Voice Mail 6 If you have Voice Mail on the same telephone line as your Brother machine, Voice M ail and the Brother machine w ill conflict with each other when receiving incoming calls.
Telephone services and external devices 33 6 Note • You must pay for your telephon e company's Distinctive Ring service before you program the machine to wor k with it.
Chapter 6 34 Note • Ring Pattern #1 is often called Short-Short and is the most commonly used. • If the ring pattern you received is not on this chart, please call your telephone company and as k for one that is shown . The machine will only answer calls to its registered number.
Telephone services and external devices 35 6 Connecting an external TAD (telephone answering device) 6 You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine.
Chapter 6 36 Recording an outgoing message (OGM) 6 a Record 5 seconds of silence at the beginning of your message . This allows your machine time to listen for fax tones. b Limit your speaking to 20 seconds. c End your 20-seco nd message by giving your Fax R eceive Code for pe ople sending manual faxe s.
Telephone services and external devices 37 6 Using external and extension telephones 6 Using extension telephones 6 If you answer a fax call at an extension telephone, you can ma ke your machine receive the fax by pressing the Fax Receive Code l 51 .
Chapter 6 38 Using Remote Codes 6 Fax Receive Code 6 If you answer a fax call on an extension telephone, you ca n tell your machine to receive it by pressing the Fa x Receive Code l 51 . Wait for the chirpi ng sounds then replace the ha ndset. (See Easy Receive on page 31.
39 7 7 How to dial 7 You can dial in any of the following ways. Manual dialing 7 Use the dial pad to enter all the dig its of the telephone or fax numbe r. One touch dialing 7 Press the One Touch key that stores the number you want to call. (See Storing One Touch Dial numbers on page 42.
Chapter 7 40 Search 7 You can search alphabetically for n ames you have stored in the One To uch and Speed Dial memories. (See Storing One Touch Dial numbers on page 42 and Storing Speed Dial numbers on page 44.) a Press (Addre ss Book) twice. b Press the d ial pad key for th e first few letters of the name.
Dialing and storing numbers 41 7 One Touch and Speed Dial Options 7 The following chart shows the options for storing On e Touch or Speed Dial numbers after you download the IF AX and E-mail options for MFC-7460DN an d MFC-7860DW.
Chapter 7 42 Storing a pause 7 Press Redial/Pause to insert a 3.5- second pause between numbers. You can pr ess Redial/Pause as many times as n eeded to increase the length of the pause. Storing One Touch Dial numbers 7 Your machine has 4 One To uch keys where you can store 8 fax or teleph one numbers for automatic di aling.
Dialing and storing numbers 43 7 • If you selected the IFAX Registration Type in step b and save the E-ma il address, you can only use the E-mail add ress when you are in Fax mode. d Do one of the following: Enter the name using the dial pad (up to 15 characters).
Chapter 7 44 Storing Speed Dial numbers 7 You can store your frequently used num bers as Speed Dial numbers, so th at when you dial you will only have to press a few keys ( (Address Book) , the three-digit number and Start ). The machine can store 200 Speed Dial numbers (001 - 200).
Dialing and storing numbers 45 7 e Do one of the following: If you want to save a fax/scan resolution along with the number, go to the approp riate step as show n in the following table: If you do n ot want to change the default resolution, pres s OK , then go to step l .
Chapter 7 46 Changing One Touch and Speed Dial numbers 7 If you try to change a n existing One Touch or Speed Dial number, the LCD will show the name or numb er already stored ther e.
Dialing and storing numbers 47 7 c Press a or b to select one of the following: Fax/Tel IFAX Email Color PDF Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG Email Gray XPS Email B&W PDF Email B&W TIFF Press OK . d Press d or c to position th e cursor under the character you want to change, and then press Cl ear to delete it.
48 8 How to copy 8 The following steps show the basic copy operation. For details ab out each option, see the Advanced User 's Guide on the CD-ROM. a When you want to ma ke a copy, pre ss ( COPY ) to illuminate it in blue. Make sure you are in Copy mode.
49 9 9 Printing a document 9 The machine can receive data fro m your computer and print it. To print from a computer, install the printer drive r. (See Printing for Windows ® or Printing and Faxing for Macintosh in Software User’s Guide for details about the print settin gs.
50 10 Scanning a document 10 There are sever al ways to scan documents . You can use the ( SCAN ) key on the machine or the scanner dr ivers on your computer. a To use the machine as a scanner, in stall a scanner driver. If the machine is on a Network, configure it with a TCP/IP address.
How to scan to a comput er 51 10 Scanning using a scanner driver 10 For more in formation, se e Scanning a document using the TWAIN dr iver or Scanning a document using the WIA driver in the Software User’s Guide . a Start a scanning application and click the Scan button.
52 A Replacing the consumable items A The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge on page 53 and Replacing the dr um unit on page 59.) Note • Go to http://www.brother .com/original/index.
Routine maintenance 53 A Replacing the toner cartridge A Order Number: For the order number s of toner cartridges, see Replacing the consumable items on page 52. The Standard toner cartridge can print approximately 1,200 pages 1 . The High Yield toner cartridge can pr int approximately 2,6 00 pages 1 .
54 b Open the front cover a nd leave the machine turned on for 10 minute s to cool down. WARNING HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot. Wait for the machine to coo l down before you touch the inter nal parts of the machine.
Routine maintenance 55 A WARNING DO NOT put a toner cartridge into a fire . It could explode, resulting in inju ries. DO NOT use cleaning materials that contain ammonia, al cohol, any type of spray or any type of flammable substance to clean the inside or outside of the machine.
56 e Unpack the new toner cartridg e. Hold the cartridge level with both hands and gently shake it from side to side seve ral times to spread the toner evenly inside the cartridge. IMPORTANT • Wait to unpack the new toner cartridge until immediately before you put it in the machine.
Routine maintenance 57 A g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the green lock lever will lift automatically. Note Make sure that you put in the toner cartridge properly or it may separate from the drum unit.
58 Note After replacin g the toner cartridg e, DO NOT turn off the machine' s power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode.
Routine maintenance 59 A To prevent d amage to the machin e caused by static electricit y, DO NOT touch the electrodes shown in the illustration. c Clean the corona wire inside the dr um unit by gently sliding the green tab fro m right to left and left to right several times.
60 • Printing w ith a non Brot her drum un it may reduce not only the print quality but also the quality and life of the machine itsel f. Warranty cove rage does not apply to problems caused by the use of a non Brother drum unit. Drum Error A Drum Error The corona wire has become dirty.
Routine maintenance 61 A c Take out the drum unit and to ner cartridge assembly. d Push down the green lock lever and take the toner cartridge out of the drum unit. WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.
62 IMPORTANT • To prevent damage to the machin e from static electricity, DO NOT touch the electrodes shown in the illustration. • Handle the toner ca rtridge carefull y. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
Routine maintenance 63 A f Put the toner cartri dge firmly into the new drum unit until you hear it lock into place. If you put the c artridge in properly, the green lock lever will lift automatically. Note Make sure that you put in the toner cartridge properly or it may separate from the drum unit.
64 B Error and maintenance messages B As with any sophisticate d office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the er ror or required routine maintenance and shows the appropriate message.
Troubleshooting 65 B Cover is Open The front cover is not completely closed. Close the front cover of t he machine. Cover is Open The ADF cover is not completely closed. Close the ADF cover of the machine. The ADF is open while loading a document. Close the ADF cover of the machine, then press Stop/Exit .
66 Init Unable XX The machine has a mechanical problem . (For MFC-7360N and MFC-7460DN) Received fax messages still in memory will be lost when the machine is turned off. See Transferring your faxes or Fax Journal report on page 69 before disconnecting the machine so you will not lose any impo rtant messages.
Troubleshooting 67 B Not Available The requested function is not permitted to all IDs by Se cure Function Lock 2. 0. Contact your administrator to ch eck your Secure Function Lock Settings.
68 Replace Toner The machine will stop printing until you replace the toner cartridge. If you have set the Toner setting to Stop , replace the toner cartridge with a new and unused original Brothe r to ner cartridge. Th is will reset the Replace Toner mo de.
Troubleshooting 69 B Transferring your faxes or Fax Journal report B If the LCD shows: Init Unable XX Print Unable XX Scan Unable XX (MFC-7360N and MFC-7460DN) If it is necessary to disconnect the machine from the AC power outlet, we rec ommend transferring your faxes to another fax machine or to your PC before you unplug the machine.
70 Document Jams B Document is jammed in the top of the ADF unit B a Take out any paper from the ADF th at is not jammed. b Open the ADF cover. c Pull the jammed document out to the left. d Close the ADF cover. e Press Stop/Exit . Document is jammed under the document cover B a Take out any pa per from the ADF tha t is not jammed.
Troubleshooting 71 B Removing small documents jammed in the ADF B a Lift the document cover. b Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through . c Close the document cover. d Press Stop/Exit . Document is jammed at the output tray B a Take out any pa per from the ADF tha t is not jammed.
72 Paper Jams B Paper is jammed in the standard paper tray B If the LCD shows Jam Tray , follow these steps: a Pull the paper tray completely ou t of the machine.
Troubleshooting 73 B Paper is jammed at the b ack of the machine B If the LCD shows Jam Rear , a paper jam occurred behind the back cover. Follow these steps: a Open the front cover.
74 IMPORTANT • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposa ble paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machin e caused by static elec tricity, DO NOT touch the electrodes shown in the illustration.
Troubleshooting 75 B e Using both hands, gently p ull the jammed paper out of the fuser unit. f Close the fuser cover and the back cover (face-up output tr ay). g Put the drum unit and tone r cartridge assembly back in to the machine. h Close the front cove r.
76 WARNING HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot. Wait for the machine to coo l down before you touch the inter nal parts of the machine. b Slowly take out the drum unit and toner cartridge assembly.
Troubleshooting 77 B IMPORTANT • We recommend that you put the drum unit and toner cartrid ge assembly on a pi ece of disposable paper or cloth in case you accidentally spill or scatter toner. • To prevent damage to the machin e from static electricity, DO NOT touch the electrodes shown in the illustration.
78 d Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge properly, th e green lock lever will lift automatically. e Do one of the following: If you were ab le to remove the drum unit and toner cartri dge assembly and the jammed pape r, then go to step j .
Troubleshooting 79 B g If you could not pull the jammed paper out of the inside of the machine as shown in the step e , take th e paper tray completely out of the machine. h Pull the jammed paper out of the paper tray opening. i Put the paper tr ay back in the machine.
80 Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW) B If the LCD shows Jam Duplex , follow these steps: a Leave the machine tur ned on for 10 minutes to cool down. WARNING HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot.
Troubleshooting 81 B c Pull the jammed paper out of the machine or the duplex tray. d Make sure that th e jammed paper does not remain under the machine fro m static electricity.
82 If you are having difficulty with your machine B IMPORTANT For technical help, you must ca ll the country where you bought the machine. Calls must be made from within that country. If you think th ere is a problem, che ck the chart below and follow the troublesho oting tips.
Troubleshooting 83 B The machine does not answer when called. Make sure the machine is in the correct receive mode for your setup. (See Receive Mode settings on page 30.) Check for a dial tone . If possible, call your machine to hear it answer . If there is still no answer, check the telephone line cord connection.
84 Cannot receive a fax. (continued) Another device or service at your loca tion may be answering th e call before your Brother machine answers. To test this, lower th e ring delay setting: If the answer mode is set to Fax Only or Fax/Tel , reduce the ring delay to 1 ring.
Troubleshooting 85 B Sending faxes Difficulties Suggestions Poor sending quality. Try changing your resolution t o Fine or S.Fine . Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean t he scanner. (See Cleaning the scanner in Appendix A of the Advanced User's Guide .
86 Menu access difficulties Difficulties Sugg estions The machine beeps when you try to access the Setup Receive and Setup Send menus. If FAX is not illuminated, pr ess it to turn on Fax mode. The Setup Re ceive settings ( Menu , 2 , 1 ) and Setup Send settings ( Menu , 2 , 2 ) are available on ly when the machine is in Fax mode.
Troubleshooting 87 B The machine prints unexpectedly or it prints garbage. Press Job Cancel to cancel print jobs. Check the settings in your application to make sure it is set up to work with your machine. Pull out the paper tray and wait until the machine stops printing.
88 The machine does not print from Adobe ® Illustrator ® . Try to reduce the print resolution. (See Basic tab in the Software User’s Guide .) Paper handling difficulties Difficulties Sugg estions The machine does not feed paper. The LCD shows No Paper or a Paper Jam message.
Troubleshooting 89 B Network difficulties (Network models only) Difficulties Suggestions Cannot print over a wired network. If you are having network problems see the Network User's Guide for more information. Make sure your machine is powered on and is on - line and in Ready mode.
90 Your computer cannot find your machine. (Windows ® ) The firewall setting on your PC may be rejecting th e necessary network connection. (For details, see the instructions above.) (Macintosh) The computer may be unable to detect the machine due to the fir ewall settings.
Troubleshooting 91 B Setting Dial Tone detection B Setting the Dial Tone to Detection will shorten the Dial Tone detect pause. a (USA) Press Menu , 0 , 4 . (Canada) Press Menu , 0 , 5 . Initial Setup 4.Dial Tone b Press a or b to choose Detection or No Detection .
92 Improving the print quality B If you have a print quality pr oblem, print a test page fir st ( Menu , 4 , 2 , 3 ). If the printout looks good, the problem is probably not the m achine. Check the interface cable connect ions or try printing a different document.
Troubleshooting 93 B Gray backgroun d Make sure that you use paper t hat meets our speci fications. (See Acceptable paper and other print me dia on page 1 7.) Check the machine’s enviro nment. Conditions such as high temperatures and high humi dity can increase the amo unt of background shading.
94 All black Clean the corona wire inside the drum unit by sliding the green tab. Be sure to return th e green tab to the home position ( a ). (See Cleaning the corona wire on page 58.) The drum unit may be damaged. Put in a new drum unit. (See Replaci ng the drum u nit on page 59.
Troubleshooting 95 B White Spots on black text and graphics at 94 mm (3.71 in.) intervals Black Spots at 94 mm (3.71 i n.) intervals Make ten copies of a blank, white sheet of paper. (See How to copy on page 48.) If the prob lem is not solved, the drum unit may have glue from a label stu ck on the OPC drum surface.
96 Black lines down th e page Printed pages have toner stains down the page. Clean the corona wire inside the drum unit by sliding the green tab. (See Clean ing the corona wire on page 58.) Make sure the green tab of the corona wire is at the home position ( a ).
Troubleshooting 97 B Curled or wavy Check the paper type and qualit y. Hig h temperatures and high humidity will cause paper to curl. (See Acceptable paper and other print media on page 1 7.) If you do not use the machin e of ten, the paper may have been in the paper tray too long.
98 Envelope creases Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. Note When you have finished printing, open the back cover and reset the two green levers back to their origi nal position.
Troubleshooting 99 B Poor fixing Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position. Choose Improve Toner F ixing mode in the printer driver . (See Other Print Optio ns (for Windows ® ) or Print Settings (For Macintosh) in the Software User’s Guide .
100 Curled Choose Reduce Paper Curl mode in the printer driver w hen you do not use our recomme nded paper. (See Other Print Options (for Windows ® ) or Print Settings (For Macintosh) in the Software User’s Guide .) Turn the paper over in the paper tray, and print a gain.
Troubleshooting 101 B Curled Lift up the output tray support flap. Examples of poor print qu ality Recommendat ion.
102 Machine Information B Checking the Serial Number B You can see the machine’s Serial Numbe r on the LCD. a For MFC-7360N and MFC-74 60DN, press Menu , 6 , 1 . For MFC-78 60DW, press Menu , 7 , 1 . Machine Info. 1.Serial No. b The machine will display the machine’s Serial Number on th e LCD.
Troubleshooting 103 B How to reset the machine B a Press Menu , 0 . b Press a or b to display Reset . Press OK . c Press a or b to choose the reset function you want to use. Press OK . d Do one of the following: To reset the settings, press 1 and go to step e .
104 C On-screen programming C Your machine ha s been desi gned to be easy to use. The LCD provides on-screen programming using the me nu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selectio ns and programming o ptions.
Menu and features 105 C Menu table C The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Level 1 Level 2 Level 3 Lev el 4 Options Descriptions Page 1.
106 1.General Setup (Continued) 3.Volume 1.Ring — Off Low Med * High Adjusts the ring volume. See 1 . 2.Beeper — Off Low Med * High Adjusts the vol ume level of the beeper. 3.Speaker — Off Low Med * High Adjusts the spe aker volume. 4.Ecology 1.
Menu and features 107 C 1.General Setup (Continued) 6.Security (Continued) 1.Function Lock (MFC-78 60DW) — — Can restrict selected machine operation for up to 25 individual users and all other non-authorized Public users. See 1 . 2.Setting Lock — — Stops una uthorized users from changing the machine’s current settings.
108 2.Fax (Continued) 1.Setup Receive (In Fax mode only) (Continued) 2.F/T Ring Time 20 Secs * 30 Secs 40 Secs 70 Secs Sets the pseudo/double-ring time in Fax/Tel mode.
Menu and features 109 C 2.Fax (Continued) 2.Setup Send (In Fax mode only) (Continued) 4.Batch TX On Off * Combines delayed faxes going to the same fax number at the same time of day into one transmission. See 1 . 5.Real Time TX Next Fax:On Next Fax:Off On Off * Sends a fax without using the memory.
110 2.Fax (Continued) 4.Report Setting (Continued) 2.Journal Period Off Every 50 Faxes * Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Sets the interval for automatic printing of the Fax Journal.
Menu and features 111 C 2.Fax (Continued) 0.Miscellan eous 1.Compatibility Normal * Basic(for VoIP) (MFC-7360N and MFC-7460DN) High * Normal Basic(for VoIP) (MFC-7860DW) Adjusts the equalization for transmission difficulties. VoIP service providers offer fax support using various standards.
112 Level 1 Level 2 Level 3 O ptions Descriptions P age 4.Printer (MFC-7860DW) 1.Emulation — Auto * HP LaserJet BR-Script 3 Chooses the emulation mode. See 1 . 2.Print Options 1.Internal Font 1.HP LaserJet 2.BR-Script 3 Prints a list of the machine’s internal fonts.
Menu and features 113 C 4.Print Reports (MFC-7360N and MFC-7460DN) 5.Print Reports (MFC-7860DW) (Continued) 4.Fax Journal — — Lists informa tion about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive .) See 1 . 5.User Settings — — Lists your settings.
114 5.Network (MFC-7360N and MFC-7460DN) (Continued) 1.TCP/IP (Continued) 7.WINS Server — Primary [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] Specifies the IP address of the primary or secondary WINS server.
Menu and features 115 C 5.Network (MFC-7360N and MFC-7460DN) (Continued) 5.Scan To FTP (MFC-7460DN) —— Color 100 dpi * Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi Chooses the file format to send the scanned data via FTP.
116 6.Network (MFC-7860DW) (Continued) 1.Wired LAN (Continued) 1.TCP/IP (Continued) 7.WINS Server Primary [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] Specifies the IP address of the primary or secondary WINS server.
Menu and features 117 C 6.Network (MFC-7860DW) (Continued) 1.Wired LAN (Continued) 6.Wired Enable — On * Off Enable or Disable the Wired LAN manually. 2.WLAN 1.TCP/IP 1.Boot Method Auto * Static RARP BOOTP DHCP Chooses the BOOT method that best suits your needs.
118 6.Network (MFC-7860DW) (Continued) 2.WLAN (Continued) 2.Setup Wizard — — You can configure your print server. 3.WPS/AOSS — — You can easily configure your wireless network settings using the one-button push method. 4.WPS w/PIN Code — — You can easily configure your wireless network settings using WPS with a PIN code.
Menu and features 119 C 6.Network (MFC-7860DW) (Continued) 3.Scan To FTP —— Color 100 dpi * Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi Chooses the file format to send the scanned data via FTP.
120 Level 1 Level 2 Level 3 Options Descriptions Page 0.Initial Setup 1.Receive Mode — Fax Only * Fax/Tel External TAD Manual Chooses the receive mode that best suits your needs. 27 2.Date&Time 1.Date&Time — Puts the date and time on the LCD and in headings of faxes you send.
Menu and features 121 C 0.Initial Setup (Continued) 0.Local Language — (in USA) English * Español (in Canada) English * Français Allows you to change the LCD language for your country. See 2 . Level 1 Level 2 Level 3 Options Descriptions Page 1 See Advanced User's Guide .
122 Entering text C When setting certain menu sele ctions, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0 , # and l do no t have printed lette rs because they are used for special characte rs.
Menu and features 123 C Special charact ers and symbols Press l , # or 0 , then press d or c to move the cursor to the symb ol or character you wan t. Press OK to choose it. The symbols and characters below will appear depending on your menu selection.
124 D General D Note This chapter provides a summ ary of the machines ’ specifica tions. For ad ditional specifications visit http://w ww.brother.com / for details.
Specifications 125 D Dimensions Weight With Consumables: (MFC-7360N) 11.4 kg (25.1 lb) (MFC-7460DN / MFC-7860 DW) 11.6 kg (25. 6 lb) Noise level Sound power Operating (Copying): (MFC-7360N) L WA d = 6.74 B (A) (MFC-7460DN / MFC-7860 DW) L WA d = 6. 81 B (A) Standby: L WA d = 4.
126 Document Size D Document Size (Single- sided) ADF Width: 5.8 to 8.5 in. (14 7.3 to 215.9 mm) ADF Length: 5 .8 to 14 in. (147.3 to 355.6 mm) Scanner Glass Width: Max.
Specifications 127 D Print media D 1 Legal or Folio size paper is not availabl e in some regions outside th e USA and Canada. 2 For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possibility of smudging.
128 Fax D 1 ‘Pages’ refers to the ‘IT U-T Test Chart #1’ (a typical b u siness letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. 2 ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code).
Specifications 129 D Copy D Color/Monochrome Monochrome Copy Width Ma x. 8.3 in. (210 mm) Multiple Cop ies Stacks or Sorts up to 99 pag es Reduce/Enlarge 25% to 400% (in increme nts of 1%) Resolution .
130 Scanner D 1 For the latest driver updates for the Mac OS X yo u are using, visit us at http://solutions.brother.com/ . 2 Maximum 1200 1200 dpi scanning with the WIA driver in Windows ® XP, Wi.
Specifications 131 D Printer D 1 The print speed may vary depending on the type of document you print. Automatic 2- sided (Duplex) Prin t (MFC-7460DN/ MFC-7860DW) Yes Emulations (MFC-7860DW) PCL6, BR-.
132 Interfaces D 1 Your machine has a Hi-Speed USB 2.0 inter face. The mach ine can also be connected to a computer that has a USB 1.1 interface. 2 Third-party USB ports are not supported. 3 See Network (LAN) on page 136 and the Network User's Guide for detailed network specifications.
Specifications 133 D Computer requirements D Minimum Syst em Requirements and Supported PC So ftware Functions Computer Platform & Operating Syste m Version Processor Minimum Speed Minimum RAM Rec.
134 1 Internet Explorer ® 6.0 or greater. 2 For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. 3 Third-party USB ports are not supported. 4 PC-Fax supports black and white only. 5 PaperPort™ 11SE supports Microsoft ® SP4 or higher for Windows ® 2000.
Specifications 135 D Consumable items D 1 Approx. cartridge yield is declar ed in accordance with ISO/IEC 19752. 2 Drum yield is approximate, and may vary by type of use. Toner Cartridge Starter Toner Cartri dge: Approx. 700 pages (Letter) 1 Standard Toner Ca rtridge: TN-420 Approx.
136 Network (LAN) D Note For details about the full Network spec ifications, see the Network User's Guide . 1 See Computer requirements on page 133. 2 BRAdmin Professional and Web BRAdmin are available as a dow nload from http://solutions.brother.
Index 137 E E A Accessories and supplies ....................... ... ii Address Book ................... ................... ....... 8 ADF (automatic document feeder) using ................ ................ .................... . 22 Answering machine (TAD) connecting .
138 F Fax codes changing ................. .................... .......... 38 fax receive code ... ................... .............. 38 telephone answer code ........................ . 38 Fax, stand-alone receiving ............... ...................
139 E P Paper .................. ................... ......... 17 , 127 how to load ............. ................... ............. 9 in multi-purpose tray .................. ........ 11 in paper tray ..... ................ .................... 9 recommended .
140 T TAD (telephone answering device), external ................... ................... .............. 29 connecting ................... ................... ....... 35 recording OG M ................. ................... . 36 Teen Ring ............ .
EQUIPMENT ATTACHME NT LIMITATIONS (Canada only) NOTICE This product meets the applicable Indu stry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a tele phone interface.
‘Brother In ternationa l Corporation 100 Somerset Co rporate Boulev ard P.O. Box 6911 Bridgewater , NJ 08807-0911 USA Brother Inter national Corpo ration (Canada ) Ltd. 1 rue Hôtel d e Ville, Dollard-des- Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.
An important point after buying a device Brother MFC7860DW (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Brother MFC7860DW yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Brother MFC7860DW - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Brother MFC7860DW you will learn all the available features of the product, as well as information on its operation. The information that you get Brother MFC7860DW will certainly help you make a decision on the purchase.
If you already are a holder of Brother MFC7860DW, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Brother MFC7860DW.
However, one of the most important roles played by the user manual is to help in solving problems with Brother MFC7860DW. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Brother MFC7860DW along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
