Instruction/ maintenance manual of the product MFC-9870 Brother
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MF C-9870 ® O WNER’S M ANU AL.
© 1999 Brother Industries, Ltd. Congratulations on purchasing your Brother Fax machine. Please set up your machine as follows — refer to the Owner ’ s Manual for further information. <Installation - Chapter 2> 1. Check the Packing List 2. Install the Drum Unit 3.
T able of Contents i 1 Introduction Using This Manual ................................................................................. 1 Finding Information .............................................................................. 1 Symbols Used In This Manual .
ii TABLE OF CONTENTS Repeating Letters ............................................................................ 28 Special Characters and Symbols .................................................... 28 Setting the Beeper V olume ..................
iii TABLE OF CONTENTS 6 Setup Receive Basic Receiving Operations ................................................................ 47 Setting or Changing the Answer Mode ............................................... 48 Setting the Ring Delay ........
iv TABLE OF CONTENTS Remote Commands ............................................................................. 69 Change Fax Forwarding Setting ................................................. 70 Retrieve a Fax ...................................
v TABLE OF CONTENTS Remote Printer Console Main Program ......................................... 97 Printer Status Monitor Program ...................................................... 97 Installing the Remote Printer Console .......................
vi TABLE OF CONTENTS 15 Troubleshooting and Maintenance T roubleshooting .................................................................................. 1 15 Error Messages ...........................................................................
1 Using This Manual Thank you for purchasing a Brother multifunction center (MFC). This MFC has been designed to be simple to use, with LCD screen prompts to guide you through functions. However , you can use your MFC to its fullest potential by taking a few minutes to read this manual.
2 CHAPTER ONE Symbols Used In This Manual Note or additional information. The MFC may be damaged or may not work correctly if this is not observed. W arning. Damage can result if this is not observed. About F ax Machines If you are a first-time fax machine user , fax operation might seem a little mysterious.
3 INTRODUCTION The fax “handshake” is the time in which the sending machine’ s CNG tones and the receiving machines “chirps” overlap. This must be for at least 2 to 4 seconds, so the fax machines can understand how each is sending and receiving the fax.
4 CHAPTER ONE MFC-9870 Contr ol P anel Over vie w 1 One T ouch Ke ys These 16 keys give you instant access to previously stored phone numbers. 2 Help Press this key whenever you want a quick reference Help List printed. The Help List shows how to perform functions, how to register information, and how to get basic information.
5 INTRODUCTION FF/Cont When the LCD shows REMAINED DATA , you can turn the machine OFFLINE and then press this key to print the data that is in the memory. Also, it clears some operation and machine errors. Print Priority Press this key if you want to print PC data without interruption from incoming faxes.
6 CHAPTER ONE.
7 P ac king List Make sure y ou have the follo wing items: Paper Cassette Owner’ s Manual T elephone Line Cord Drum Unit Assembly (TN 6300) P ower Cord IEEE-1284 Compliant Bi-directioned Cable CD-RO.
8 CHAPTER TWO Choosing a Location Place your MFC on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks. Locate the MFC near a telephone socket and a standard, earthed electrical socket. Choose a location where the temperature remains between 10 ° C and 32.
9 MFC SETUP AND CONNECTIONS Caution 1 W e recommend that this product be used with a surge protection device to protect the product against damage caused by a lightning strike. 2 Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the network interface.
10 CHAPTER TWO Assemb l y Install the Drum Unit Assemb ly (with T oner Car tridge) 1 Remove the drum unit assembly from its bag, including the toner cartridge, and gently rock it from side to side five or six times. T o prevent damage to the drum, do not expose it to light for longer than a few minutes.
11 MFC SETUP AND CONNECTIONS 3 Insert the drum unit assembly into the machine until it clicks into position. 4 Close the front cover . Loading P aper in Multi-purpose P aper Cassette 1 Pull the paper cassette completely out of the machine.
12 CHAPTER TWO 2 Slide the paper width and length adjusters to the position for the paper size you are using. 3 Fan the paper well. Load paper in the paper cassette. Press down on the paper to flatten it in all four corners, keeping the paper level below the guide.
13 MFC SETUP AND CONNECTIONS Manual Feed Slot The manual feed slot is above the multi-purpose paper cassette. Load paper or an envelope one at a time .
14 CHAPTER TWO Setting Up the Mac hine Follow the instructions below to connect power cord, and telephone line. T elephone Line Cord P ower Cord 1 Connect the power cord. 2 Connect the telephone line cord. Connect one end of the telephone line cord to the socket on the MFC (marked LINE) and the other end to a modular wall socket.
15 MFC SETUP AND CONNECTIONS Multi-Line Connections (P ABXs) Most of fices use a central telephone system, or P ABX. The MFC will work with most P ABX or key systems that allow a two-wire analogue connection. However , we recommend that you have a separate telephone line for your MFC.
16 CHAPTER TWO Using Extension T elephones It may be that your premises are already wired with parallel extension telephones, or you intend to add extension telephones to your line, in addition to your machine.
17 MFC SETUP AND CONNECTIONS Connecting an External T elephone Answering De vice (T AD) Sequence When you have an external T AD on the same telephone line as the machine, the T AD answers all calls. The MFC “listens” for fax calling (CNG) tones. If it hears them, the MFC takes over the call and receives the fax.
18 CHAPTER TWO Outgoing Message (OGM) of External T AD T iming is important in recording this message. 1 Limit your speaking to 20 seconds. 2 Record 5 seconds of silence at the beginning of your message. (This allows your MFC time to listen for the fax CNG tones of automatic transmissions before they stop.
19 User -Friendl y Pr ogramming W e have designed your Multi-Function Center with on-screen programming and a Help key . User-friendly programming helps you take full advantage of all the functions your MFC has to offer . Since your programming is done on the LCD, we have created step-by- step on-screen prompts to help you program your MFC.
20 CHAPTER THREE Function Selection T ab le If you have a basic understanding of how to program your MFC, you can perform most of the programming settings without the Owner ’ s Manual. T o help you understand the function selections, options, and settings that are available, use the Function Selection T able below .
21 ON-SCREEN PROGRAMMING 2. SETUP RECEIVE (continued) Function Description Factory Set Chapter 6. MEM.RECEIVE Automatically stores any ON 6 incoming faxes in its memory if it runs out of paper . 7. PRINT DENSITY Adjusts printing to be lighter or -- 6 darker .
22 CHAPTER THREE 5. SET QUICK-DIAL Function Description Factory Set Chapter 1. ONE-TOUCH DIAL Dial numbers stored in memory -- 7 by pressing only one key . 2. SPEED-DIAL Dial numbers stored in memory -- 7 by pressing only three keys. 3. SETUP GROUPS Set up a Group number for -- 7 broadcasting.
23 ON-SCREEN PROGRAMMING 0. MISCELLANEOUS Function Description Factory Set Chapter 1. P AGE COUNTER Y ou can check the page counter -- 15 on the screen. 2. DRUM LIFE Y ou can check the remaining -- 15 drum life on the screen. 3. MEM SECURITY Prohibits most functions except OFF 4 receiving faxes into memory .
24 CHAPTER THREE 2. Printer Functions (continued) 2. RESET PRINTER Function Description Factory Set Chapter 1. F ACTOR Y RESET Y ou can restore factory default -- 12 settings and temporary settings for the printer back to factory default settings.
4 CHAPTER FOUR Initial Setup 25 Getting Star ted Setting the Dialling Mode (T one/Pulse) Y our MFC is initially set to TONE . If you are using a PULSE dial line, you can change the setting to PULSE by following the steps below . 1 Press Menu , 1 , 1 , 1 .
26 CHAPTER FOUR 2 Enter the last two digits of the year (for example, enter 00 for the year 2000). 3 Press Set . The screen prompts you to enter the month. MONTH:XX ENTER & SET 4 Enter two digits for the month (for example, enter 09 for September , or 10 for October).
27 INITIAL SETUP As an example, your MFC is installed in the United Kingdom, is to be used for both fax and voice calls, and your national telephone number is 0161-444 5555, then you must set the fax and telephone number parts of your station ID as: +44 161-444 5555 1 Press Menu , 1 , 1 , 3 .
28 CHAPTER FOUR Entering T ext When you are setting certain functions, such as the Station ID, you may need to enter text into the MFC. Most keys on the dial pad have three or four letters printed above them. The keys for 0 , # , and don’ t have printed letters because they are used for special characters.
29 INITIAL SETUP Setting the Beeper V olume Y ou can set the beeper to LOW , HIGH or OFF . The MFC comes set to LOW . When the beeper is set to LOW or HIGH , the MFC beeps every time you press a key or make an error , and at the end of sending or receiving a fax.
30 CHAPTER FOUR Setting the Cloc k Chang e Y ou can easily let the MFC’ s clock gain or lose one hour by using this feature. 1 Press Menu , 1 , 1 , 6 . The screen displays TO SUMMER TIME ? SELECT { } & SET 2 Press or to select Summer T ime to gain an hour or W inter time to lose an hour .
31 INITIAL SETUP Setting the Speaker V olume Y ou can set the volume of the MFC speaker . 1 Press Menu , 1 , 0 , 6 . 2 Press or to select your volume setting ( OFF , LOW , MED , or HIGH ). 3 Press Set when the screen displays your selection. 4 Press Stop to exit.
32 CHAPTER FOUR Using Memory Security Y ou must use a password to switch Memory Security ON and OFF . Setting Up Memory Security for the Fir st Time 1 Press Menu , 1 , 0 , 3 . The screen prompts you to enter the password, and then press Set . NEW PASSWD:XXXX ENTER & SET 2 Enter a 4-digit number as a password.
33 INITIAL SETUP Changing the Memory Security P assw ord 1 Press Menu , 1 , 0 , 3 . SET SECURITY SELECT { } & SET SET PASSWORD SELECT { } & SET 2 Press or to choose SET P ASSWORD . 3 Press Set . The screen prompts you to enter the old password.
34 CHAPTER FOUR 4 Enter a 4-digit password, followed by Set . This is the same as the security password of your machine already stored. The screen displays ACCEPTED for 2 seconds, followed by SECURE MODE - Memory Security is now switched ON. If the password you enter at Step 4 is incorrect, the screen would display WRONG P ASSWORD .
5 CHAPTER FIVE Setup Send Bef ore Y ou Begin Y ou can send a fax from the ADF (Automatic Document Feeder) or from the glass platten. Sending F axes Using Multiple Settings When you send a fax you can .
36 CHAPTER FIVE Faxing fr om the Document Feeder ADF (A utomatic Document Feeder) The automatic document feeder (ADF) can hold up to 50 pages, feeding each one individually through the MFC. Use standard (75 g/m 2 ) paper when using the ADF . Always fan the pages well before placing them in the feeder .
37 SETUP SEND F axing from the Glass Platten Scan Fax Y ou can fax pages from a book using the glass platten. Documents are sent from memory; they can be letter or A4 size (21.6 cm x 29.7 cm). T o use the glass platten, the ADF must be empty . Document is Face Do wn 1 Lift the document cover .
38 CHAPTER FIVE If memory is full, and you are faxing a single page, it will be sent in real time. Resolution Y ou can use the Resolution key before you send the fax. Press Resolution continuously until you see the LEDs change. Standard ––– Suitable for most typed documents.
39 SETUP SEND A utomatic T ransmission This is the easiest way to send a fax. 1 Insert the document in the feeder or on the glass platten. 2 Enter the fax number using One T ouch, Speed Dial, T el-index or the dial pad.
40 CHAPTER FIVE 7 Press 1 if you want to select additional settings. The display returns to the SETUP SEND menu. –– OR –– Press 2 if you have finished choosing settings and go to Step 8.
41 SETUP SEND Co ver Pa ge for Ne xt Fax Only Make sure Station ID is set up (chap. 4). This feature does not work without the Station ID. Y ou can set the MFC to send a cover page with a particular document. This cover page will include the number of pages in your document.
42 CHAPTER FIVE 4 If you selected ON , the screen displays the cover page comment options. Press or to view comment selections. 5 Press Set when the screen displays your selection. 6 Press 1 if you want to select additional settings. The display returns to the SETUP SEND menu –– OR –– Press 2 to exit if you are finished choosing settings.
43 SETUP SEND Ad v anced Sending Operations Over seas Mode Sometimes, when sending a fax to overseas numbers, problems may be experienced. This mode makes the MFC work better for such calls. After you send a fax using this feature, the feature turns itself of f.
44 CHAPTER FIVE Delay ed Batch T ransmission Before sending the delayed faxes, your MFC will economize by sorting all the documents in memory by destination and scheduled time. All delayed faxes scheduled at the same tine to the same fax number will be sent as one transmission.
45 SETUP SEND 6 Press 1 if you want to select additional settings. The display returns to the SETUP SEND menu –– OR –– Press 2 if you are finished choosing settings and go to Step 7. 7 Press Start . Setup f or P olling T ransmit with Secure Code When you set POLLING:SECURE to on, anyone who polls your MFC must enter the polling ID number .
46 CHAPTER FIVE Cancelling a Scheduled Job in Memory Y ou can cancel tasks you’ve scheduled, such as Delayed Fax, Delayed Polling Receive or Polling T ransmit. If the MFC is idle, 1 Press Menu , 1 , 4 . Any waiting jobs appear on the display . If nothing is waiting, the screen displays NO JOB W AITING .
6 CHAPTER SIX Setup Receive 47 Basic Receiving Operations Mode How it works Wf2^ to use it MANUAL Y ou control the phone line Use this mode when you and must answer every are using a computer call yourself by using modem on the same line external phone.
48 CHAPTER SIX Setting or Changing the Ans wer Mode 1 Press Menu , 1 , 2 , 1 . 1.ANSWER MODE 2 Press or to select FA X , EXT .TEL/T AD , MANUAL mode and press Set . FAX SELECT { } & SET EXT.TEL/TAD SELECT { } & SET MANUAL SELECT { } & SET 3 Press Stop to exit.
49 SETUP RECEIVE If you’ve set the feature to ON, but your MFC doesn’t automatically connect a fax call when you lift an external or extension phone handset, press 5 1 . Printing a Reduced Incoming Document Y ou can always reduce the size of an incoming fax to a fixed percentage with your MFC.
50 CHAPTER SIX If the MEMOR Y RECEPTION function is OFF at this time… The current fax reception will continue, with the remaining page(s) being stored in memory , subject to available memory . Subsequent incoming fax calls will not be automatically answered until fresh paper is put in the paper cassette.
51 SETUP RECEIVE Lower T ra y (With Optional Cassette Only) Y ou can set the machine to recognize the optional lower tray . When Lower T ray is set to ON , you can set which cassette you want to use for printing. 1 After setting up for the optional paper tray , Press Menu , 1 , 0 , 4 .
52 CHAPTER SIX Changing Remote Codes Remote Codes might not work with some telephone systems. The preset Activation Code is 5 1 . If you are always disconnected when accessing your external T AD remotely , try changing the Activation Code from 5 1 to # # # .
53 SETUP RECEIVE BT Call Sign (For U .K. Onl y) This machine feature lets you use the BT Call Sign subscriber service which allows you to have at least two separate telephone numbers on one phone line. Each phone number has its own distinctive ringing pattern, so you know which phone number is ringing.
54 CHAPTER SIX P olling Polling is the process of retrieving faxes from another machine. Y ou can use your MFC to “poll” other machines, or you can have someone poll your MFC. All parties involved in polling need to set up their machines to accommodate polling.
55 SETUP RECEIVE Setup f or P olling Receive with Secure Code Y ou need to make sure you are using the same ID number as the other party . 1 Press Menu , 1 , 2 , 8 . The screen displays POLLING:STANDARD SELECT { } & SET 2 Press or to choose SECURE .
56 CHAPTER SIX 7 Enter the fax number (you can use One T ouch or Speed Dial, or dial manually). 8 Press Start . The MFC makes the polling call at the time you entered. Y ou can set up only one Delayed Polling. Sequential P olling Y our MFC can request documents from several fax units in a single operation.
57 SETUP RECEIVE Setting PC Interface Mode If you connect your MFC to your PC, you can receive faxes into your PC. After completing all setup for Multi-Function Link Unimessage Pro for Fax, you can select PC Interface Mode ( ON / OFF ) for routing incoming faxes.
58 CHAPTER SIX.
59 Storing Number s f or Easy Dialling Y ou can set up your MFC to do three types of easy dialling: One T ouch, Speed Dial and Groups for Broadcasting of faxes. Storing One T ouc h Dial Number s Y ou can store 32 fax/phone numbers that you can dial by pressing one key .
60 CHAPTER SEVEN 6 Press Set . The screen prompts you to select the type of number this is. Use or to select the type you want. FA X a fax number TEL a telephone (voice) number F/T both a fax and telephone (voice) number 7 Press Set . 8 Return to Step 2 to store another One T ouch Dial number — OR — Press Stop to exit.
61 QUICK-DIAL NUMBERS AND DIALLING OPTIONS 6 Use the dial pad to enter the name (up to 15 characters). Y ou can use the chart of “Entering T ext” in chap. 4 to help you enter letters –– OR –– Go to Step 8 to store the number without a name.
62 CHAPTER SEVEN Y ou can include up to 32 One T ouch locations, or up to 100 Speed Dial locations. If you broadcast to more than the maximum locations available, you will be unable to set up transmissions using Dual Access and the T imer . 1 Press Menu , 1 , 5 , 3 .
63 QUICK-DIAL NUMBERS AND DIALLING OPTIONS Dialling Options When you dial an auto dial number , the screen displays the name you’ve stored, or , if you haven’t stored a name, the fax number you’ve stored. Sear ching the T elephone Index Y ou can search for names you have stored in One T ouch and Speed Dial memories.
64 CHAPTER SEVEN Fax Redial If you’r e sending a fax manually and the line is busy , you can retry the number by pressing Redial/P ause . 1 Press Redial/P ause .
65 QUICK-DIAL NUMBERS AND DIALLING OPTIONS Br oadcasting Broadcasting is automatically sending the same fax message to multiple fax numbers. Using the Br oadcast key , you can include up to 32 One T o.
66 CHAPTER SEVEN.
67 Setting F ax Storage If you set Fax Storage to ON , you will be able to retrieve fax messages from another location, using Fax Forwarding or Remote Retrieval functions. The screen will indicate when you have a fax stored in memory . 1 Press Menu , 1 , 7 , 2 .
68 CHAPTER EIGHT F ax Forwar ding Y ou cannot use Fax Forwarding when “Fax Storage” is set to OFF . Pr ogramming a F ax Forwarding Number When Fax Forwarding is set to ON and your fax machine has finished receiving a fax in memory , it dials the fax number you’ve programmed, and forwards the fax message.
69 REMOTE F AX OPTIONS Remote Retrie v al Using Y our Remote Access Code T o receive faxes at your location, you must call from a fax machine using touch tone. For convenience, you can retrieve faxes from a touch tone phone by having them sent to a fax machine.
70 CHAPTER EIGHT Change Fax Forwar ding Setting Press 9 5 then to T urn Fax Forwarding OFF ––Press 1 . T urn Fax Forwarding ON ––Press 2 . Program Fax Forward Number ––Press 4 . Automatically , the machine will turn Fax Forwarding ON . T urn Fax Storage ON ––Press 6 .
71 REMOTE F AX OPTIONS Retrie ving the Memory Status List Y ou can retrieve the Memory Status List from a remote fax machine to see if you have any fax messages. 1 Dial your fax machine’ s number. 2 When your MFC answers, immediately enter your Remote Access Code (The factory setting is 1 5 9 ).
72 CHAPTER EIGHT Changing the F ax Forwarding Number Y ou can change the default setting of your fax forwarding number from a remote fax machine. 1 Dial your fax machine’ s number . 2 When your MFC answers, immediately enter your Remote Access Code (The factory setting is 1 5 9 ).
9 CHAPTER NINE Printing Reports 73 MFC Settings and Journal Y ou can print the following lists and reports: 1.XMIT REPORT Choose if T ransmission V erification Report is printed after all Faxes are sent. 2.JOURNAL Journal lists information about the last 50 incoming and outgoing faxes.
74 CHAPTER NINE T o Print a Report 1 Press Menu , 1 , 6 . 2 Enter the number (see list above) of the report you want to print. For example, press 4 to print the TEL.INDEX . For printing a journal press 2 , then press or to choose PRINT JOURNAL and press Set .
75 PRINTING REPOR TS Journal P eriod Y ou can set the MFC to print activity reports at specific intervals (1, 3, 6, 12, 24 hours, 2, 4 or 7 days). If you set the interval to OFF , you can print the report by following the steps in the previous section.
76 CHAPTER NINE.
10 CHAPTER TEN Making Copies 77 Using Y our Mac hine as a Copier Y ou can use your machine as a copy machine, making up to 99 copies at a time. Basic Cop y Operations Copying One P age 1 Insert the document in the feeder , or on the glass platten. 2 Press Copy , then wait five seconds — OR — Press Cop y again.
78 CHAPTER TEN Stac king Multiple Copies (Using the ADF) Unless you select SOR T , multiple copies will be stacked (all copies of page 1, then all copies of page 2, etc.). 1 Insert the document face up in the feeder . 2 T o stack the copies, press Copy .
79 MAKING COPIES 2 Using the document guide on the left, center the document face down on the glass platten. 3 Press Copy . 4 As needed, use the Copy keys to change the Contrast , Document T ype , and Enlarge/Reduce settings. 5 Using the dial pad, enter the number of copies you want (up to 99).
80 CHAPTER TEN Cop y Options – T emporar y Settings Y ou can choose the copy quality by using the Copy keys: Contrast , Document T ype , Enlarge/Reduce , and Option . These settings are temporary , and the MFC returns to its default settings when you finish copying.
81 MAKING COPIES Making Enlar g ed or Reduced Copies 1 Insert the document in the feeder , or on the glass platten. 2 Press Enlarge/Reduce . The screen displays ELG/RDC:100% SELECT { } & SET 3 Press or to choose an enlargement or reduction ratio.
82 CHAPTER TEN 2in1 P oster Y ou can create a poster size copy of a photograph. AUTO reduction ratio cannot be used if you are copying onto paper that is not the same size as the original. For the 2in1 and 4in1 copy options, you must use a pre-set ratio.
83 Using Br other MFC with Y our PC The MFC-9870 is a 5 in 1 multi-function center . Installing the Multi-Function Link ® Unimessage Pro and other Brother software from the included CD-ROM enables you to use your MFC as a printer and a scanner and to send and receive fax with W indows ® applications.
84 CHAPTER ELEVEN Bef ore Y ou Install Multi-Function Link ® Unimessage Pr o If you have a USB cable (For W indows ® 98 users only) , see “Using a USB Cable to Connect Brother MFC to a PC” in this chapter . If you don’ t have a USB cable , see “Connecting Brother MFC to PC Using Parallel Cable” in this chapter .
85 SETTING UP THE MACHINE AND COMPUTER T O WORK TOGETHER Using a USB Cab le to Connect Br other MFC to a PC (Using Windo ws ® 98 Onl y) Please find your W indows ® 98 CD-ROM before you begin. A USB cable is not included with your Brother machine. Before you can set up the USB interface, you must purchase a standard USB cable.
86 CHAPTER ELEVEN 4 When the Add New Hardware W izard screen appears, click Next . 5 Select [Recommended] and click Next . Installing Br other Software Using a USB Cable 1 Insert the MFL Unimessage Pro CD-ROM into your CD-ROM drive. 2 Select Specify a location and remove the other check marks, then click Browse to locate the file.
87 SETTING UP THE MACHINE AND COMPUTER T O WORK TOGETHER 3 Double-click on the CD icon and click on the Win98usb folder , then click OK . 4 Select Specify a location and click Next .
88 CHAPTER ELEVEN 6 Confirm the choice is Br other MFC USB Composite Device and click Next . 7 When the Insert Disk W izard appears, remove the MFL CD-ROM and insert your W indows 98 CD-ROM (to get the W indows ® standard driver) and click OK . 8 After the file is copied, the Add New Hardware W izard reappears.
89 SETTING UP THE MACHINE AND COMPUTER T O WORK TOGETHER 9 After the MFC USB Composite Device is installed and the Add New Hardware W izard reappears, click Next .
90 CHAPTER ELEVEN 12 Confirm the choice is Brother MFC USB Port(FaxModem) and click Next . 13 When the Add New Hardware W izard displays the message that installation of the FaxModem and its USB driver is completed, click Finish . Repeat Steps 9-13 two more times (for the Scanner Driver , then Printer Driver).
91 SETTING UP THE MACHINE AND COMPUTER T O WORK TOGETHER 15 T ype Brother MFL Pro Printer II as the name of Printer name and click Finish . 16 Select your language and click OK . 17 When the Add New Hardware W izard displays the message that the software (drivers for FaxModem, Scanner and Printer) have been installed, click Finish .
92 CHAPTER ELEVEN 18 Click OK . W indows will restart automatically . 19 Reboot your PC. The MFL Unimessage Pro CD-ROM should auto run and you will be presented with the screen bellow: — Please foll.
93 SETTING UP THE MACHINE AND COMPUTER T O WORK TOGETHER Software f or y our MFC-9870 Software/Driver s The following software is provided to optimize the use of your MFC-9870. The software can run under W indows ® 95, 98 and Windows NT ® W orkstation V ersion 4.
94 CHAPTER ELEVEN Connecting Br other MFC to a PC Using a P arallel Cable 1 Make sure you have an IEEE 1284 compliant, bi-directional parallel interface cable. 2 Disconnect the telephone line cord, then unplug the machine power cord from the electrical outlet before connecting the parallel interface cable.
95 SETTING UP THE MACHINE AND COMPUTER T O WORK TOGETHER If you are using W indows ® 95, after you connect Brother MFC to a Computer . you may see “New Hardware Found Brother MFC-9870” during startup. Y ou can select “Do not install a driver (W indows ® will not prompt you again).
96 CHAPTER ELEVEN If you wish to install MFL Unimessage Pr o , repeat Steps 3 to 5, then select STEP 2 to install MFL Unimessage Pro. Again following the onscreen prompts and re-booting your PC when instructed to do so. 7 When installation is complete remove the CD-ROM from the drive.
97 SETTING UP THE MACHINE AND COMPUTER T O WORK TOGETHER What Does the Remote Printer Console Do? The Remote Printer Console (RPC) is a utility program that can run in the DOS environment and comprise.
98 CHAPTER ELEVEN 6 T ype RPCSETUP and press Enter . X:D O S >R P C SETUP 7 Follow the instructions from the installer . Running the Remote Printer Console Main Pr ogram T ype C:RPCX> RPCX and press the Enter key to start the Remote Printer Console main program.
99 Special Printing Features Windows ® Printing The dedicated printer driver and T rueT ype™ - compatible fonts for Microsoft ® W indows ® 95, 98 and W indows NT ® W orkstation V ersion 4.0 are available on the CD-ROM supplied with your machine.
100 CHAPTER TWEL VE Bi-directional P arallel Interface The bi-directional interface lets the machine communicate with the computer , sending information about memory and printer setup conditions. The Remote Printer Console and Windows ® 95, 98 or W indows NT ® W orkstation 4.
101 USING THE MACHINE AS A PRINTER T w o-Sided Printing (Manual Duple xing) The supplied printer driver for Windows ® 95, 98 and for W indows NT ® W orkstation V ersion 4.0 enables manual duplex printing. (For more information, see the Help screen for the printer driver .
102 CHAPTER TWEL VE Loading One Sheet of P aper Insert the sheet of paper with the side you wish to print on face up in the manual feed slot. Y ou do not have to choose manual feed in the Setup dialog box of your printer driver . 1 Adjust the paper guide of the manual feed slot to the width of the paper you’re using.
103 USING THE MACHINE AS A PRINTER Printing on En velops, Thicker P aper and Card Stoc k When the rear cover is lifted up, the machine has a straight paper path from the manual feed slot to the rear of the printer . Use this paper feed and output method when you want to print on thicker paper or card stock.
104 CHAPTER TWEL VE Face Do wn Output Bin The machine ejects paper with printed surfaces face down into the output bin in the front of the machine. Pull out the output bin extension to support the printed pages. T o prevent the possibility of transpar encies smudging as they stack in the output bin, r emove each transparency after it exits.
105 USING THE MACHINE AS A PRINTER Printer Operation K eys On/Off Line K ey This key toggles the machine’ s On Line and Of f Line print status, which appears on the display . If you press this key while printing, the machine stops printing and goes of fline.
106 CHAPTER TWEL VE Printer Menu Functions Printing the Internal Font List Y ou can print a list of the machine’ s internal (or resident) fonts to see how each font looks before you select it. 1 Press Menu . 2 Press 2 , 1 , 1 . 3 Press Start . The machine prints the list.
107 USING THE MACHINE AS A PRINTER 1 Press Menu 2 , 2 , 2 . The screen displays 1.SET 2.QUIT 2 Press 1 to set PC to print in hexadecimal mode. — OR — Press 2 to exit. 3 Press Stop to exit. Acceptable P aper T o achieve high quality printing from your machine, it’ s very important to select the right kind of paper .
108 CHAPTER TWEL VE.
109 Memor y Boar d The memory board is installed on the main controller board inside the machine. When you add the optional memory board, it increases the performance modes for both fax and printer operations. A special Brother memory board is available from your Brother dealer .
110 CHAPTER THIR TEEN Optional P aper T ra y Y ou can purchase the Paper T ray accessory ( L T400 ) to use as a third paper source. The paper tray holds up to 250 sheets of 20 lb (75 m/g 2 ) paper .
111 Impor tant Safety Instructions 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 Unplug this product from the telephone and AC sockets (in this order) before cleaning.
112 CHAPTER FOUR TEEN 12 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product.
113 IMPOR T ANT INFORMA TION IEC 825 Specification This machine is a Class 1 laser product as defined in IEC 825 specifications. The label shown below is attached in countries where required.
114 CHAPTER FOUR TEEN Radio Interference (For 220-240 V Model Only) This apparatus complies with EN55022/Class B and EN55024. For Y our Safety T o ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively grounded through the normal household wiring.
15 CHAPTER FIFTEEN Troubleshooting and Maintenance T r oubleshooting Error Messages As with any sophisticated of fice product, errors may sometimes occur . If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages.
116 CHAPTER FIFTEEN ERROR MESSAGE CAUSE ACTION COVER OPEN The front cover was not completely closed. Open, then close, the front cover . DISCONNECTED The other party or other party’ s fax machine Try to transmit, calling the other party terminated the call.
117 TROUBLESHOOTING AND MAINTENANCE Document Jams and P aper Jams Based upon where the original document or printed sheet is jammed, follow the appropriate set of instructions to remove it. Document Jam in the T op of the ADF Unit 1 Remove any paper from the document feeder that is not jammed.
118 CHAPTER FIFTEEN 3 Lift the ADF unit. 4 Pull the jammed document out to the right. 5 Close the ADF unit. 6 Press Stop . Printer Jam Before you can clear a paper jam error , you must find out where the paper is stuck. W ARNING Do not force the jammed paper from the paper tray because you may damage the machine and cause toner to scatter .
119 TROUBLESHOOTING AND MAINTENANCE P aper is Jammed in the Multi-purpose P aper Cassette 1 Pull the paper cassette out of the machine. 2 Remove any crinkled sheets. 3 Adjust the guides to fit. 4 Press down the paper to flatten it in the paper cassette.
120 CHAPTER FIFTEEN P aper is Jammed in the Fuser Unit 1 Open the rear cover . 2 Pull out jammed paper . When you have to pull paper out the back of the machine, the fuser may get dirty with toner powder causing the next few printed page(s) to look messy .
121 TROUBLESHOOTING AND MAINTENANCE If Y ou Are Ha ving Difficulty with Y our MFC If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.
122 CHAPTER FIFTEEN DIFFICUL TY SUGGESTIONS Copy Quality Difficulties V ertical streaks appear in copies Sometimes you may see vertical streaks on your copies. Either the scanner or the primary corona wire for printing is dirty . Clean them both. General Printing Difficulties The machine does not print.
123 TROUBLESHOOTING AND MAINTENANCE DIFFICUL TY SUGGESTIONS Software Difficulties “Unable to write to LPT1” or “LPT1 1. Make sure the MFC is on (plugged into the AC outlet) and that already in use” Error Message it is connected directly to the computer using the bundled appears.
124 CHAPTER FIFTEEN DIFFICUL TY SUGGESTIONS Print Quality Difficulties Printouts are too dark or light Adjust the print conditions by setting the Print Density function, It has been factory set to the middle position. See “Setting the Print Density” in chap.
125 TROUBLESHOOTING AND MAINTENANCE DIFFICUL TY SUGGESTIONS Printed pages are blurred at the center Certain environmental conditions such as humidity, high temperatures, or at either edge. etc. may cause this condition to occur. Make sure the machine is placed on a flat, horizontal surface.
126 CHAPTER FIFTEEN Pr oblem Using Applications which Use Special Comms Driver s, such as the HP P avilion PC and the “HP DEMO” Screen Saver Some applications may use custom comm. drv files which will conflict with the files used by MFL Unimessage Pro.
127 TROUBLESHOOTING AND MAINTENANCE The Machine Connect F ailure or Bi-directional Comm unication Error Recently , some printers have included a function to show the printer status on the PC display . Such printers use the bi-directional communication parallel port between the printer and the PC.
128 CHAPTER FIFTEEN Open the file “win.ini” by using the “Notepad” application. Y ou can find the following statement in the [spooler] section. [spooler] QP .LPT1 = wpsljqp.dll T o disable this function, put a semicolon at the start of the sentence as follows; [spooler] ;QP .
129 TROUBLESHOOTING AND MAINTENANCE Open the file “win.ini” by using the “Notepad” application. Y ou can find the following statement in the [windows] section.
130 CHAPTER FIFTEEN P ac king and Shipping the MFC Whenever you transport the MFC, use the packing materials that came with your MFC. If you do not pack the MFC correctly , you could void your warranty . 1 Unplug the MFC from telephone wall socket. 2 Unplug the MFC from the AC outlet.
131 TROUBLESHOOTING AND MAINTENANCE W ARNING Remove the drum unit and toner cartridge assembly . Leave the toner cartridge installed in the drum unit. 6 Place the drum unit and toner cartridge assembly into the plastic bag and seal the bag completely .
132 CHAPTER FIFTEEN 8 W rap the machine in the plastic bag and place it in the original carton with the original packing material. 9 Place documents (manual and printed material) and the cables, drum unit and toner cartridge assembly into the carton as shown below .
133 TROUBLESHOOTING AND MAINTENANCE Regular Maintenance Cleaning the Scanner Unplug the MFC and lift the document cover . Clean the glass platten and white film with methylated sprit on a lint-free cloth. Document Cover White Film Glass Platten Lift the ADF unit.
134 CHAPTER FIFTEEN Cleaning the Printer W ARNING ■ Do not use isopropyl alcohol to remove dirt from the control panel. It may cause a crack on the panel. ■ Do not use isopropyl alcohol to clean the scanner window . ■ Do not touch the scanner window with your finger .
135 TROUBLESHOOTING AND MAINTENANCE Cleaning the Drum Unit W e recommend you place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering toner . 1 Clean the primary corona wire inside the drum unit by gently sliding the tab from right to left several times.
136 CHAPTER FIFTEEN Replacing the T oner Cartridge The machine can print up to 6,000 pages using a high yield toner cartridge (TN-6600). When the toner cartridge is running low , the display shows CHNGE TONER . The machine is supplied with a standar d toner cartridge (TN-6300) that must be replaced after approximately 3,000 pages.
137 TROUBLESHOOTING AND MAINTENANCE Steps f or Replacing T oner Cartridg e W ARNING After you have just used the machine, some internal parts of the machine will be extremely HOT ! So, never touch the shaded parts shown in the illustration below . Front vie w HO T! 1 Open the front cover and pull out the drum unit.
138 CHAPTER FIFTEEN W ARNING Handle the toner cartridge carefully . If toner scatters on your hands or clothes, immediately wipe it of f or wash it with cold water . 3 Unpack the new toner cartridge. Place the used toner cartridge into the aluminium bag and discard it according to local regulations.
139 TROUBLESHOOTING AND MAINTENANCE 6 Install the new toner cartridge into the drum unit until it clicks into place. Drum Unit T oner Cartridge 7 Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times.
140 CHAPTER FIFTEEN Drum Life Considerations f or Y our Br other Fax Mac hine Y our Brother fax machine uses a drum and toner assembly for document printing.
141 TROUBLESHOOTING AND MAINTENANCE The Page Counter shows the total number of pages that has been printed by the fax machine. 1 Press Menu , 1 , 0 , 1 . 2 The following indication appears on the LCD for 5 sec, and the display returns automatically to MISCELLANEOUS menu.
142 CHAPTER FIFTEEN Follow these steps to replace the drum unit: 1 Open the front cover . 2 Remove the old drum unit. Place the drum unit on a drop cloth or lar ge piece of disposable paper to avoid spilling and scattering the toner . 3 Pull the toner cartridge out of the drum unit assembly while holding down the lock lever with your right hand.
143 TROUBLESHOOTING AND MAINTENANCE 5 Reinstall the toner cartridge into the new drum unit. For more information, see “Replacing the T oner Cartridge” in this chapter . 6 Reinstall the new drum unit, keeping the front cover open. 7 Press Clear . REPLACE DRUM? 1.
144 CHAPTER FIFTEEN.
16 CHAPTER SIXTEEN Specifications 145 F ax Specifications Compatibility ITU-T Group 3 Coding system MH/MR/MMR/JBIG Modem speed 14400/12000/9600/7200/4800/2400; Automatic Fallback Document input width 147 mm to 216 mm (ADF) Max. 216 (Scanner) Document input length 127 mm to 356 mm (ADF) Max.
146 CHAPTER SIXTEEN Printer Specifications Emulation Brother Printing System for W indows ® , emulation mode of HP LaserJet IIP (PCL level 4) Printer Driver W indows ® 95, 98 and W indows NT ® W orkstation V ersion 4.
147 SPECIFICA TIONS Electrical and En vir onment T emperature (Allowable) 10 - 32.5 ° C (50 - 90.5 ° F) (Storage) 0 - 40 ° C (32 - 104 ° F) W arm-Up Max.
148 CHAPTER SIXTEEN P arallel Interface Specifications Interface Connector Printer Side: Amphenol FCN-685J036-L/X or equivalent A shielded cable should be used. Pin Assignment Pin No. Signal Direction Pin No. Signal Direction 1 DATA STROBE Input 19 0V(S.
149 SPECIFICA TIONS Brougham 12 (10 point) upright/normal upright/bold italic/normal italic/bold Letter Gothic 16.66 (8.5 point) upright/normal upright/bold italic/normal italic/bold (Portrait and Landscape are available for the above.
150 CHAPTER SIXTEEN The following table shows characters available only in the corresponding character set. The numbers at the top of the table are code values with which characters are to be replaced in the Roman 8 character set. For other characters, see character set of Roman 8.
151 ADF (Automatic Document Feeder Capacity) Refers to the number of pages that can be placed in the document feeder and fed one at a time automatically .
152 GLOSSAR Y Cover Page Prints a page at the other party’ s machine, that contains the sender and recipient’ s name and fax number , number of pages and comment. Y ou can generate an electronic cover page at the other end with pre-programmed information from memory or you can print a sample cover page to fax with your document.
153 GLOSSAR Y Journal Period The preprogrammed time period between automatically printed Journal Reports. Y ou can print Journal on demand without interrupting this cycle.
154 GLOSSAR Y Ring Delay The number of telephone rings before the MFC answers a call in Fax mode. Ring V olume V olume setting for the fax machine’ s ring. Scanning The process of sending an electronic image of an original paper document into your computer .
155 Index A ADF (Automatic Document Feeder) ........ 36 Answer Mode ........................................... 48 Assembly .................................................. 10 Automatic T ransmission ........................... 39 B Beeper V olume .
156 INDEX G Glossary .................................................. 151 grey scale ................................................ 152 H Hexadecimal ........................................... 106 I Internal Font List ............................
157 INDEX R Real T ime T ransmission ........................... 39 Reception into Memory ............................ 49 Reduced Incoming Document .................. 49 Remote Access Code ................................ 69 Remote Access Code (Changing)) .
158 INDEX.
159 Using Remote Access Code 1 Dial your machine phone number from a touch tone phone. 2 Enter your Remote Control Access Code (159 ) after the beep. 3 Y our machine signals the kinds of messages received: 1 long beep — Fax message(s) No beeps — no messages 4 After 2 short beeps, enter a command.
160 2 3 Retrieve a Fax Press 9 6 then to Print a Memory Status List press 1 , then enter the number of remote fax machine, and then # # . After the beep, hang up and wait. Retrieve all faxes press 2 , then enter the number of remote fax machine, and then # # .
Declaration of Conformity W e Brother International Europe Ltd. Brother House, 1, T ame Street, Audenshaw , Manchester , M34 5JE United Kingdom declare that this product is in conformity with the following normative documents: Safety: IEC 60950 2nd Edition, 1991 + Amd.
® UK/IRE LE1397004 Printed in China This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support fax machines purchased in their own countries.
An important point after buying a device Brother MFC-9870 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Brother MFC-9870 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Brother MFC-9870 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Brother MFC-9870 you will learn all the available features of the product, as well as information on its operation. The information that you get Brother MFC-9870 will certainly help you make a decision on the purchase.
If you already are a holder of Brother MFC-9870, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Brother MFC-9870.
However, one of the most important roles played by the user manual is to help in solving problems with Brother MFC-9870. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Brother MFC-9870 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
