Instruction/ maintenance manual of the product MFC-7345N Brother
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USER’S GUIDE MFC-7340 MFC-7345N MFC-7440N MFC-7840W Not all models are available in all countries. Version C USA/CAN.
If you need to cal l Customer Service Please complete the following information for future reference: Model Number: MFC-7340, MFC-7345N, MFC-7440N and MFC-7840W (Circle your model number) Serial Number: 1 Da te of Pu rc ha se : Pl ac e o f P ur ch as e: 1 The serial number is on the back of the un it.
i Brother numbers IMPORTANT For technical help, you must ca ll the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
ii Ordering accessories and supplies For best quality results use only genuine Brother accessories, wh ich are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, Master Card, Discover, or American Express credit car d, you can order a ccessories directly from Brother.
iii Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICE NSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITA TION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PAR TICULAR PURPOSE, REGA RDING THE SOFTWARE.
iv Brother ® One - Year Limited Warranty and Replacement Service (USA Only) Who is covered: This limit ed warranty (“ warranty”) is gi ven only to the original end-use/retail purchaser (refer.
v Brother ® One-Year Limited Warranty and Replacement Service (USA Only) discretion. Brother reserves the right to sup ply a refurbished or remanufactured replacement Machine and/or accompanying Cons.
vi BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only) Pursuant to the limited warra nty of 1 year from the date of purchase fo r labour and parts, Brother International Corporatio n (Canada) Ltd.
vii Table of Contents Section I General 1 General information 2 Using the documentation ................... ...... ....... ................... ................... ................. 2 Symbols and conventions used in the do cumentation .................
viii 4 Security features 24 Security . .................... ................... ................... .................... ................... .............. 24 TX lock (MFC-7340, MFC- 7345N and MFC-7440N only)............. ................. 24 Secure function lock (MFC-7840W only) .
ix Additional receiving operations ................... ....................... ....................... ........... 43 Printing a reduced incoming fax ........... .................... ................... .................. 43 Setting the fax receive stamp .
x 9 Remote fax options 58 Fax forwarding ... ................ .................... ................... .................... ................... .... 58 Paging... .................... ................... ................ .................... ..........
xi Section IV Software 13 Software and Network features 78 How to read HTML User’s Guide ....... ...................... ....................... ..................... 78 For Windows ® .......................... ................... ................ .
xii C Menu and features 135 On-screen programming . ....... ......... .................... ................... ................... ......... 135 Menu table .......................... ................ ................... .................... ..........
Section I General I General information 2 Loading paper and documents 9 General setup 20 Security features 24.
2 1 Using the documentation 1 Thank you for buyi ng a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation 1 The following symbols and conventions ar e used throughout the docu mentation.
General information 3 1 c If the model name screen appears, click your model name.The CD-ROM main menu will appear. If this window does not appear, use Windows ® Explorer to find an d run the start.exe program from th e root director y of the Brother CD-ROM.
Chapter 1 4 Viewing documentation (Macintosh ® ) 1 a Turn on your Macintosh ® . Insert the Brother CD-ROM labeled Macintosh ® into your CD-ROM drive. b The following window will appear. c Double-click the Documentatio n icon. d If the language selection screen appears, double-c lick your languag e.
General information 5 1 Accessing Brother support (for Windows ® ) 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Broth er Authorized Serv ice Centers on pa ge i and on the Brother CD-ROM.
Chapter 1 6 Control panel overview 1 MFC-7340 MFC-7345N, MFC-74 40N and MFC-7840W have the same keys..
General information 7 1.
Chapter 1 8 1 Fax and telepho ne keys: Hook Press before dialing if you want to make sure a fax machine wil l answer, and then press Start . Also, press this key after you pick up the handset of an external telepho ne during the F/T ring (fast double-rings).
9 2 2 Loading paper and print media 2 The machine can feed paper fro m the standard paper tray or manual feed slot. When you put paper into the pap er tray, note the following: If your applicatio n software supports paper size selection on the print menu, you can select it through the softwar e.
Chapter 2 10 Note For Legal size paper, press the r elease button in the bottom of the paper tray and then pull out the back of the pap er tray. (Legal size pape r is not available in some regions.) c Put paper in the tray, and make sur e that the paper is below the maximum pa per mark (1).
Loading paper and do cuments 11 2 b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, pu t one sheet of paper in the manual feed slot until the front edge of th e paper or transparency touches the pape r feed roller.
Chapter 2 12 c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, pu t one sheet of paper or one envelop e in the manual feed slot until the front edge of the paper or envelope touch es the paper feed roller.
Loading paper and do cuments 13 2 Unprintable area 2 Unprintable area for copies 2 The printab le area of your machin e begins at approximately 0.12 in. (3 mm) from the top and bottom and 0.16 in. (4 mm) from both sides of the paper. 1 0.12 in. (3 mm) 2 0.
Chapter 2 14 Acceptable paper and other print media 2 Print quality may vary according to the type of paper you are using . You can use the following types of print media: plain paper, bond paper, recycled paper, transparencies, labels or envelopes. For best results, follow the instructions below: Use paper made for plain pa per copying.
Loading paper and do cuments 15 2 Paper capacity of the paper trays 2 1 Folio size is 8 in. × 13 in. (215.9 mm x 330.2 mm) Recommended paper specifications 2 The following paper specifications are su itable for this machine. Handling and using special paper 2 The machine is designed to wo rk well with most types of xerographic and bond paper.
Chapter 2 16 Types of paper to avoid 2 CAUTION Some types of paper may not p erform well or may cause damage to yo ur machine. DO NOT use paper: • that is highly textured • that is extremely smooth or shiny • that is curled or warped 1 0.
Loading paper and do cuments 17 2 Types of envelopes to avoid 2 CAUTION DO NOT use envelopes: • that are damaged, cu rled, wrinkled or an unusual shape • that are extremely shiny or textured • w.
Chapter 2 18 Labels 2 The machine will print on most types of labels designed for us e with a laser mach ine. Labels should have an adhesive that is acrylic-b ased since this m aterial is more sta ble at the hig h temperat ures in the fuser unit.
Loading paper and do cuments 19 2 a Unfold the ADF document output support flap (1) and the ADF support flap (2). b Fan the pages well. c Place your document, face u p top edge first, in the ADF until you feel it touch th e feed roller. d Adjust the pa per guides (1) to fit the width of your document.
20 3 Mode timer 3 The machine has three mode keys on the control panel: Fax , Scan , and Copy . You can set how much time the machine takes after the last Copy or Scan operation to return to Fax mode. If you cho ose Off , the machine will stay in the mode you used last.
General setup 21 3 Volume settings 3 Ring volume 3 You can choose a ring volume level from a range of settings, from High to Off . While in Fax mode press or to adjust the volume level. The LCD will show the current setting, an d each key press will change the volume to the next level.
Chapter 3 22 Automatic daylight savings time 3 You can set the machine to change automatically for Daylight Savings Time. It will set itself fo rward one hour in the Spring, and back one hour in the Fall. a Press Menu 1 , 5 . General Setup 5.Auto Daylight b Press a or b to choose On or Off .
General setup 23 3 Dial prefix 3 The dial prefix setting will automatically dial a predefined number before every fax number you dial. For example: If your te lephone system requires a 9 to dial a n outside number use this setting to au tomatically dial 9 for every fax you send.
24 4 Security 4 You can set up your machine with multiple levels of security using Setting Lock and TX Lock (MFC-7340, MFC- 7345N and MFC- 7440N only) or Secure Function Lo ck (MFC-784 0W only). You w ill not be able to continue to schedule Delayed Faxes or Polling jobs.
Security featur es 25 4 Secure function lock (MFC-7840W only) 4 Secure Function Lock lets you restrict Public access to certain machine functions (Fax Tx, Fax Rx, Copy, Scan and Print 1 ). This feature also prevents users from changing the Default settings of the machin e by limiting access to the Menu settings.
Chapter 4 26 Setting up the public user 4 You can set up the Pu blic user. Public users do not need to ente r a password. Note You must disable at le ast one function to turn on Secure Fu n ction Lock for the Public user. a Press Menu , 1 , 8 , 1 . Security 1.
Security featur es 27 4 Turning secure function lock on/off 4 If you enter the wrong pa ssword when following the instructio ns below, the LCD will show Wrong Password . Re-enter the correct passw ord. Turning secure function lock on 4 a Press Menu , 1 , 8 , 1 .
Chapter 4 28 Setting lock 4 Setting Lock lets you set a password to stop other people from accidentally changing your machine settings. Make a careful note of your password.
Security featur es 29 4 Restricting dialing 4 This featur e is to prevent user s from sending a fax or call to a wrong number by mistake . You can set the machine to restrict dialing by using the dial pad, One Touch or Speed Dial. If you choose Off , the machine does not restrict any dialing method.
Chapter 4 30.
Section II Fax II Sending a fax 32 Receiving a fax 39 Telephone services and external devices 44 Dialing and storing numbers 53 Remote fax options 58 Polling 65 Printing reports 67.
32 5 How to fax 5 Entering fax mode 5 To enter fax mode press ( Fax ), and the key will glow green. Sending a fax from the ADF 5 Using the ADF to send your faxes is the easiest w ay. To cancel a f ax in progress press Stop/Exit . a Make sure you are in Fax mode .
Sending a fax 33 5 Canceling a fax in pr ogress 5 Press Stop/Exit to can cel th e fax. If you press Stop/Exit while the machine is dialing or sending, the LCD will show 1.Clear 2.Exit , press 1 to cancel the fax. Broadcasting 5 Broadcasting lets you send the same fax message to more than one fax number .
Chapter 5 34 Additional sending operations 5 Sending faxes using multiple settings 5 Before you send a fax, you can chan ge any combination of th ese settings: contr ast, resolution, overse as mode, delayed fax tim er, polling transmission, real time tran smission or cover page settings.
Sending a fax 35 5 d Press a or b to choose Next Fax:On (or Next Fax:Off ). Press OK . e Press a or b to choose a comment. Press OK . f Enter two digits to show the number of pages you are sending. Press OK . For example, enter 0 , 2 for 2 pages or 0 , 0 to leave the number of pages blan k.
Chapter 5 36 Changing fax resolution 5 The qualit y of a fax can be improved by changing the fax resolu tion. Resolution can be changed for the next fax or for all faxes. To change the fax resolution for the next fax 5 a Make sure you are in Fax mode .
Sending a fax 37 5 Sending in real time for all faxes 5 a Make sure you are in Fax mode . b Press Menu , 2 , 2 , 5 . Setup Send 5.Real Time TX c Press a or b to choose On . Press OK . Sending in real time for the next fax only 5 a Make sure you are in Fax mode .
Chapter 5 38 Checking and canceling waiting jobs 5 Check which jobs are still waiting in the memory to be sent. If there are no jobs, the LCD will show No Jobs Waiting . You can cancel a fax job that is stored and waiting in the memory. a Press Menu , 2 , 7 .
39 6 6 Choose the correct Receive Mode 6 The correct Receive mode is determined by the exter nal devices and telephone subscrib er services (Voice Mail, Distinctive Ring, etc.
Chapter 6 40 Using receive modes 6 Some receive modes answer au tomatically ( Fax Only and Fax/Tel ). You may want to change the ring delay before using these modes. (See Ring delay on page 41.) Fax Only 6 Fax Only mode will automatically answer every call as a fax.
Receiving a fax 41 6 Receive mode settings 6 Ring delay 6 The ring delay sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telep hones on the same line as the m achine, keep the Ring Delay setting of 4.
Chapter 6 42 Easy receive 6 Turning easy receive On allows the machine to receive fax calls automatically if you lift any handset on the sa me line as the machine.
Receiving a fax 43 6 Additional receiving operations 6 Printing a reduced incoming fax 6 If you choose On , the machin e automatically reduces each page of an incoming fax to fit on one page of A4, Letter, Legal or Folio size paper.
44 7 Telephone line services 7 Voice Mail 7 If you have Voice Mail on the same telephone line as your Brother machine, Voice M ail and the Brother machine w ill conflict with each other when receiving incoming calls.
Telephone services and external devices 45 7 What does your telepho ne company’s ‘Distinctive Ring’ do? 7 Your telephone compa ny’s Distinctive Ring service allows you to have more than on e number on the same telephon e line. If you need more than one telephone number, it is cheaper than p aying for an extra line.
Chapter 7 46 The first two rings are silent on the machine. This is because the fax must <<listen>> to the ring pattern (to comp are it to the pattern that was ‘registered’).
Telephone services and external devices 47 7 Note • This feature may not be availab le in certain area s of the USA and Canada. • Caller ID service varies w ith different carriers. Call your local telephone company to find out about the kind of service available in your area.
Chapter 7 48 Note If you have problem s receiving faxes, reduce the ring delay setting on you r external TAD. Connections 7 The external TAD must be p lugged into th e back of the machine, into the jack labeled EXT. Your machine cannot work prop erly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).
Telephone services and external devices 49 7 Two-line telephone system 7 A two-line telephone system is nothing more than two separate telephone numbers o n the same wall outlet. The two telephone nu mbers can be on sepa rate jacks (RJ11) or combined into one jack (RJ14).
Chapter 7 50 You can keep two-line telephon es on other wall outlets as always. There are two ways to add a two-line telephon e to the machine’s wall outlet. You can plug the telephone line cord from the two-line telephone into the L1+L2 jack of th e triplex adapter.
Telephone services and external devices 51 7 For Fax/Tel mode only 7 When the machine is in Fax/Tel mode, it w ill use the F/T Ring Ti me (pseudo /double- ringing) to alert you to pick up a voice call. Lift the external telephone’s handset, and then press Hook to answer.
Chapter 7 52 Changing the remote codes 7 The pres et fax receive c ode is l 51 . The preset telephone answer code is #51 . If you are always disconnected when a ccessing your external TAD, try changing the three-digit remote codes, for example ### and 999 .
53 8 8 How to dial 8 You can dial in any of the following ways. Manual dialing 8 Use the dial pad to enter all the dig its of the telephone or fax number. One touch dialing 8 Press the One Touch key that stores the number you want to call. (See Storing one touch d ial numbers on page 54.
Chapter 8 54 Search 8 You can search alphabetically for n ames you have stored in the One Touch and Speed Dial me mories. (See Storing one touch d ial numbers on page 54 and Storing speed dial numbers on page 55.) a Press Search/Speed Dial . b Press b .
Dialing and storing numbers 55 8 b Press the One Touch key where you want to store a number. c Enter the number (up to 20 characters). Press OK . d Do one of the following: Enter the name using the dial pad (up to 15 characters). Press OK . Press OK to store the number without a name.
Chapter 8 56 To exit without making a cha nge, press 2 . #005:MIKE 1.Change 2.Exit b Enter a new number or character. Press OK . c Press d or c to position the curs or under the character you want to change, and then press Clear/Back to delete it.
Dialing and storing numbers 57 8 Dialing access codes and credit card numbers 8 You can combine more than one Quick Dial number when you dial. This feature may be useful if you need to di al an access code for a cheaper rate from anothe r long distance carrier.
58 9 Remote fax op tions le t you receive faxes while you are away from the machine. You can us e only one remote fax option at a time. Fax forwarding 9 The fax forwarding feature lets yo u automatically forward your received fa xes to another machine.
Remote fax option s 59 9 Paging 9 When Paging is chosen, your machine d ials the pager number yo u have progr ammed, and then dials your Persona l Identification Number (PIN). This activate s your pager so you will know that you have a fax message in the memory.
Chapter 9 60 PC fax receive 9 If you turn on the PC Fax Receive featur e your machine will store received faxes in memory and send them to your PC automatically.
Remote fax option s 61 9 Changing remote fax options 9 If received faxes are le ft in your machine’s memory when you chan ge to another remote fax option, the LCD will ask you the following message: Erase All Fax? 1.Yes 2.No or Print All Fax? 1.Yes 2.
Chapter 9 62 Remote retrieval 9 The remote retrie val feature lets you retrieve your stored fax messages when you are not at the machine. You can call your machine from any touch to ne telephone o r fax machine, then use the Remote Access Code to retrieve your messages.
Remote fax option s 63 9 Retrieving fax messages 9 a Dial your fax number from a telephone or another fax machine using touch tone. b When your machine answers, immediately enter you r remote access code (3 digits followed by l ). If you hear one long beep, you have messages.
Chapter 9 64 Remote fax commands 9 Follow the commands below to access featur es when you are awa y from the machine. When you call the machine and enter your Rem ote Access Code (3 digits followed by l ), the system will give two short beeps and you must enter a remote command.
65 10 10 Polling lets you set up yo ur machine so other people can rece ive faxes from you, but they pay for the call. It also lets you call somebody else’s fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work.
Chapter 10 66 Polled transmit 10 Polled transmit lets you set up your machine to wait with a document so anoth er fax machine can call and retrieve it. Setup for polled transmit 10 a Make sure you are in Fax mode . b Load your documen t. c Press Menu , 2 , 2 , 6 .
67 11 11 Fax reports 11 Some fax reports (transmission verification and fax journal) ca n be printed automatically and manually. Transmission verification report 11 You can use the transmission report as proof that you sent a fax.
Chapter 11 68 Reports 11 The following rep orts are available: 1 Transmission Displays the Transmission Verification Report for your last outg oing 200 faxes and prints the las t report. 2 Help List Prints a list of commonly used functions to help you program your machine.
Section III Copy III Making copies 70.
70 12 How to copy 12 Entering copy mode 12 Press ( Copy ) to enter Copy mode. 1 Stack/Sort 2 Copy ratio and co py layout 3 Contrast 4Q u a l i t y 5 Number of cop ies Making a single copy 12 a Make sure you are in Copy mode . b Load your documen t. c Press Start .
Making copi es 71 12 Copy options (temporary settings) 12 When you want to quickly change the cop y settings temporarily for the next copy, us e the temporary Copy keys. You can use different combinations. The machine returns to its default set tings one minute after copying , unless you have set the Mode Timer to 30 seconds or less.
Chapter 12 72 Using the Options key 12 Use the Options key to quickly set the following copy settin gs temporarily for the next copy. Press Menu selections Options Page Press a or b , then press OK Pr.
Making copi es 73 12 Improving copy quality 12 You can ch oose from a ra nge of quality settings. The default setting is Auto . Auto Auto is the recommended mode for ordinary printouts. Su itable for documen ts that contain both text and photo graphs.
Chapter 12 74 Adjusting contrast 12 Contrast 12 Adjust the contrast to help an image loo k sharper and more vivid. To temporarily cha nge the contrast settin g, follow the steps below: a Make sure you are in Copy mode . b Load your documen t. c Use the dial pad to enter th e number of copies (up to 99).
Making copi es 75 12 i Place the next page on the scanne r glass. Press OK . Repeat h and i for each page of the layout. j After all the pages have been scann ed, press 2 in h to finish.
Chapter 12 76.
Section IV Software IV Software and Network features 78.
78 13 The User’s Guide on the CD-ROM includes the Software User’s Guide and Network User’s Guide (MFC-734 5N, MFC-7440 N and MFC-7840W only) for featu res available when connec ted to a computer (fo r example, printing and scanning). These guide s have easy to use links that, when clicked, will take you directly to a particular section.
Software and Network features 79 13 For Macintosh ® 13 a Make sure your Macintosh ® is turned on. Insert the Brother CD-ROM into your CD-ROM drive. b Double-click the Documentation icon. c Double-click your language folder, and then double-click the top page file.
Chapter 13 80.
Section V Appendixes V Safety and legal 82 Troubleshooting and routine maintenance 93 Menu and features 135 Specifications 152 Glossary 168.
82 A Choosing a location A Place your machine on a flat, stable surface that is free of vibration and shoc ks. Put the machine near a telephone wall jack and a stan dard, grounded AC powe r outlet. Choose a location where the temperature re mains between 50 ° F and 90.
Safety and legal 83 A To use the machine safely A Please keep these instructions for later refe rence and read th em before attempting any maintenance. If you do not follow th ese safety instru ctions, there is a p ossibility of a fire , electrical shock, burn or suffocation.
84 To prevent injurie s, be careful not to put your hands on the edg e of the machine under th e document cover or scanne r cover as shown in the illustrations. To prevent injurie s, be careful not to put your fingers in the areas shown in the illustrations.
Safety and legal 85 A CAUTION Lightning and power surg es can damage this pr oduct! We reco mmend that you use a quality surge protection device on the AC power line a nd on the te lephone line, or unplug the cords during a lightning storm. Note The fuser unit is marked with a Caution label.
86 Important information A Standard telephone and FCC notices A These notices are in effect on models sold and used in the United Stat es only. When programming emergency numbers or making t est calls to emergency number s: Remain on the line and briefly explain to the dispatche r the reason for the ca ll before hanging up.
Safety and legal 87 A If your home has specially wired alarm equipm ent connected to the te lephone line, ensure the installation of t his equipment does not disab le your alarm eq uipment. If you have questions about what will disable alarm equipment, call your telephone c ompany or a qualified installer.
88 Reorient or reloca te the rece iving antenna. Increase the separation between the equipment and receiver. Connect the equipment into a n outlet on a circuit different from that to which the receiver is connected. Call the dealer or an experien ced radio/TV technician for help.
Safety and legal 89 A International ENERGY STAR ® Compliance Statement A The purpos e of the International ENER GY STAR ® Program is to promote the developm ent and popularization of energy-eff icient o ffice equipment. As an ENERGY STAR ® Partner, Brother Industr ies, Ltd.
90 WARNING Use of cont rols, adjustmen ts or performa nce of procedures other than those specified in this manual may result in hazardou s invisible radiation exposure. Internal laser radiation Max. Radiation Power: 10 mW Wave Length: 780 – 800 nm Laser Class: Class 3B Important safety instructions A 1 Read all of these instructions.
Safety and legal 91 A 12 The power cord, including extensions, should be no longer than 16.5 feet (5 meters). DO NOT share the same power circuit with other high powered appliances, such as an air conditioner, copier, shr edder, and so on.
92 Trademarks A The Brother logo is a registered trademark of Bro ther Industries, Ltd. Brother is a registered trademark of Brother Industri es, Ltd. Multi-Func tion Link is a re gistered tradem ark of Brothe r International Corporation.
93 B B Troubleshooting B IMPORTANT For technical help, you must ca ll the country where you bought the machine. Calls must be made from within that country. If you are having diffic ulty with your machine B If you think th ere is a problem, che ck the chart below and follow the troubleshooting ti ps.
94 Telephone line or connections Difficulties Sugg estions Dialing does not work. C heck for a dial tone. Change Tone/Pulse setting. (See the Quick Setup Guide .) (Canada only) Check all line cord connect ions. Check that the machine is plugged in an d switched on.
Troubleshooting an d routine maintenance 95 B Custom features on a single line. If you have Call Waiting, Ca ll Waiting/Caller ID, Caller ID, RingMaster, Voice Mail, an answering machine, a n alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes.
96 The machine prints unexpectedly or it prints garbage. Pull out the paper tray and wait until the machine stops printing. Then turn off the machine ’ s power switch and discon nect from the power for several minutes. (The MFC-7840W can be turned o ff for appro ximately 4 days without losing faxes stored in the memory.
Troubleshooting an d routine maintenance 97 B How do I print on envelopes? You can load envelopes from the manual feed slot. Your application must be set up to print the envelope size you are usi ng. This is usually done in the Page Setup or Document Setup menu of your application.
98 The network scanning feature does not work. The network PC Fax Receive feature does not work. The network printing feature does not work. (For Windows ® only) The firewall setting on your PC may be rejecting the necessary network connection. Follow the instruct ions below to configure your firewall.
Troubleshooting an d routine maintenance 99 B The network scanning feature does not work. The network PC Fax Receive feature does not work. The network printing feature does not work. (continued) For Windows Vista ® users: a Click the Start button, Control Panel , Network and Internet , Win dows Firewal l and click Change settings .
100 Improving the print quality B Examples of poor print quality Recommendation White lines across the page Make sure that you use paper tha t meets our specifications. A rough surfaced paper or thick print media can cause the problem. (See Acceptable paper and other print media on page 14.
Troubleshooting an d routine maintenance 101 B Page skewed Make sure that th e paper or other pr int media is loade d properly in the paper tray and that the guides are not too tight or too loose against the paper stack. Set the paper guides correctly.
102 Curled or wavy Check the paper type and quali ty. High temperatures and high humidity will cause paper to curl. If you do not use the machi ne often, the paper may have been in the paper tray too l ong. Turn over the stack of paper in the paper tray.
Troubleshooting an d routine maintenance 103 B Faint Check the machine’s enviro nment. Conditions such as humidity, high temperatures, and so on, may cause this print fault. (Se e Choosing a location on page 82.) If the whole page is too light, Toner Save mode may be on.
104 Black toner marks a cross the page Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media on page 14.) If you use label sheets for laser machines, the glue from the sheets may sometimes stick to the OPC drum surface.
Troubleshooting an d routine maintenance 105 B Setting dial tone detection B Setting the dial tone to Detection will shorten the dial tone detect pa use. a (USA) Press Menu , 0 , 4 . (Canada) Press Menu , 0 , 5. Initial Setup 4.Dial Tone b Press a or b to choose Detection or No Detection .
106 Telephone line interference B If you are having difficulty send ing or receiving a fax due to possible in terference on the telephone lin e, we recommen d that you adjust the Equaliz ation for compatibility to reduce the modem speed for fa x operations.
Troubleshooting an d routine maintenance 107 B Error and maintenance messages B As with any sophisticate d office product, errors may occur and consumable items ma y need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
108 Cooling Down Wait for a while The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go in to cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD show s Cooling Down , and Wait for a while .
Troubleshooting an d routine maintenance 109 B Fuser Error T he temperature of fuser unit does not rise at a specified temperature within spe cified tim e. (MFC-7340, MFC-7345N and MFC- 7440N only) Received fax messages still in memory will be lost when the machine is turned off.
110 No Response/Busy The nu mber you dialed does not answer or is busy. Verify the number and try again. Not Registered You tried to access a One Touch or Speed Dial number that is not programmed . Set up the One Touch or Speed Dial number. (See Storing one touch dial numbers on pag e 54 an d Storing speed dial nu mbers on page 55.
Troubleshooting an d routine maintenance 111 B Transferring your faxes or Fax Journal report B If the LCD shows: Init Unable XX Print Unable XX Scan Unable XX We recomme nd transfer ring your faxes to another fax machine or to your PC.
112 Transferring faxes to another fax machine B If you have not set up your Station ID, you cannot enter fax transfer mode. (Se e Setting your station ID in the Quick Setup Guide .) a Press Menu , 9 , 0 , 1 . b Do one of the following: If the LCD shows No Data , ther e are no faxes left in the machine’s memory.
Troubleshooting an d routine maintenance 113 B Document jams B If the document is jammed, follow the steps below. Note After removing a jammed document, check that no pa per scraps are left in the machine t hat could cause another jam. Document is jammed in the top of the ADF unit B a Take out any paper from the ADF th at is not jammed.
114 Paper jams B To clear paper jams, please follow the steps in this section. Note • Please confirm that you have installed both a toner cartridge and a dr um unit in the machine. If you have not insta lled a drum unit or have installed the dr um unit improperly, then this may cause a paper jam in your Brother machine.
Troubleshooting an d routine maintenance 115 B c Do one of the following: If you were able to rem ove the drum unit and toner cartri dge assembly and the jammed paper, then go to step g . If you can not remove the drum unit and toner cartridge assembly easily, do not use extra force.
116 Paper is jammed at the back of the machine B a Open the front cover. b Slowly take out the drum unit and toner cartridge assembly. CAUTION We recommend that you place the dr um unit and toner cartridge assemb ly on a clean, flat surfac e with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
Troubleshooting an d routine maintenance 117 B Paper is jammed inside the drum uni t and toner cartridge assembly B a Open the front cover. b Slowly take out the drum unit a nd toner cartridge assembly.
118 e Put the toner cartridge back into the drum unit until you hear it lock into place. If you put it in properly, the green lock lever will lift automatically. f Put the drum unit and toner cartr idge assembly back in the machine. g Close the front cover.
Troubleshooting an d routine maintenance 119 B c Wipe the outside of the machine with a soft cloth to remove dust. d Remove anything that is stuck inside the paper tray. e Wipe the inside and the outside of the paper tray with a soft cloth to remove dust.
120 d Plug the mach ine’s power cord back into the AC power outlet first, and reconnect all cables and teleph one line cord. Turn on the machine’s power switch.
Troubleshooting an d routine maintenance 121 B CAUTION To prevent dam age to the machine ca used by static electricit y, DO NOT touch the electrodes shown in the illustration. We recommend that you place the dr um unit on a c lean, flat surface with a sheet of disposable paper or cloth under neath it in case you accidentally spill or scatter toner.
122 Cleaning the corona wire B If you have print quality problems, clean the corona wire as follows: a Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and the n unplug the power cord from the AC powe r outlet.
Troubleshooting an d routine maintenance 123 B g Plug the machine’ s power cord back into the AC power outlet first, and then reconnect all cables and teleph one line cord. Turn on the machine ’s power switch. CAUTION To avoid print quality prob lems, DO NOT touch the shad ed parts shown in the illustrations below.
124 To prevent dam age to the machine ca used by static electricit y, DO NOT touch the electrodes shown in the illustration. d Push down the green lock lever and take the toner cartridge out of the dr um unit. CAUTION Handle the toner ca rtri dge carefully.
Troubleshooting an d routine maintenance 125 B h Put the toner cartri dge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically . i Put the drum unit and toner car tridge assembly back in the machine.
126 Replacing the consumable items B You will need to replace the consumable items wh en the machine indicates that the life of the consumable is over. Note • Go to http://www.brother .com/original/index.html for instructions on h ow to return your used consumable items to the Broth er collection program.
Troubleshooting an d routine maintenance 127 B WARNING HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot. When you open the fr ont or back cover (back output tray) of the machine, DO NOT touch the shaded parts shown in the illustration.
128 c Push down the green lock lever and take the used toner cartri dge out of the drum unit. WARNING DO NOT put a toner cartridge into a fire . It could explode, resultin g in injuries. CAUTION Handle the toner ca rtri dge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
Troubleshooting an d routine maintenance 129 B e Pull off the protect ive cover. f Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically. CAUTION Make sure that you put in the t oner cartridge properly or it may separate from the drum unit.
130 Replacing the dr um unit B The machine uses a dru m unit to create print images on paper. If the LCD shows Drum End Soon , the drum unit is near the end of its life and it is time to buy a new one. Even if the LCD shows Drum End Soon , you may be able to continue printing witho ut having to replace the dr um unit for a while.
Troubleshooting an d routine maintenance 131 B b Slowly take out the drum unit a nd toner cartridge assembly. CAUTION We recommend th at you put the drum unit and toner cartridg e assembly on a clean, flat surface with a sh eet of disposable paper or cloth undern eath it in case you accidentally spill or scatter toner.
132 f Clean the corona wire of the drum unit by gently slid ing the green tab from righ t to left and left to right se veral times. CAUTION Be sure to return the green tab to the ho me position ( a ) (1). If you do not, printed pages may have a vertical stripe .
Troubleshooting an d routine maintenance 133 B Checking the Drum life B You can see the machine’s drum life on the LCD. a (For MFC-73 40) Press Menu , 4 , 3 . (For MFC-7345N an d MFC-7440N) Press Menu , 5 , 3 . (For MFC-78 40W) Press Menu , 6 , 3 . Machine Info.
Chapter B 134 i Pack the dr um unit and ton er cartridge assembly, AC cord and printed materials in the original carton as shown below: Note If you are returning you r machine to Brother as part of the Exchan ge Service, pack only the machine. Keep all sepa rate parts and printed materials to use with your “Excha nge” machine.
135 C C On-screen programming C Your machine ha s been designed to b e easy to use. The LCD provides on-screen programming using the me nu keys. We have created step by step on-screen instructions to help you prog ram your machine. Simply follow the steps as they guide you through the menu selectio ns and programming o ptions.
136 How to access the menu mode C a Press Menu . b Choose an op tion. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu. (MFC-7340 only) Press 4 for Machine Info. menu. (MFC-7345N and MFC-7 440N only) Press 4 for LAN menu.
Menu and features 137 C Menu table C The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Main Menu Submen u Menu Sel ections Option s Descriptions Page 1.
138 1.General Setup (continued) 4.Volume 1.Ring Off Low Med * High Adjusts the rin g volume. 21 2.Beeper Off Low Med * High Adjusts the volume level of the beeper. 21 3.Speaker Off Low Med * High Adjusts the speaker volume. 21 5 .Auto Daylight — On Off * Changes for Daylight Savings Time automatically.
Menu and features 139 C 2.Fax (continued) 1. Setup Receive (continue d) 2.F/T Ring Time 20 Secs * 30 Secs 40 Secs 70 Secs Sets the pseudo/double- ring time in Fax/Tel mode. 41 3.Easy Receive On * Off Receives fax messages without pressing Start . 42 4.
140 2.Fax (continued) 2.Setup Send (continued) 5.Real Time TX Next Fax:On Next Fax:Off On Off * Sends a fax without using the memory. 36 6.Polled TX On Off * Sets up your machine with a document to be retrieved by another fax machine.
Menu and features 141 C 2.Fax (continued) 5.Remote Fax Opt 1.Fwd/Page/Store (Backup Print) Off * Fax Forward Paging Fax Storage PC Fax Receive Sets the machine to forward fax messages, to call your pager, to store incoming faxes in the memory (so you can retrieve them while you are away from your machine), or to send faxes to your PC.
142 2.Fax (continued) 0. Miscellaneous (continue d) 3.Caller ID Display# Print Report View or print a list of the last 30 Caller IDs stored in the memory. 46 3.Copy 1.Quality — Auto * Text Photo You can choose the Copy resolution for your type of document.
Menu and features 143 C Main Menu Submenu M enu Selections Options Descriptions Page 4.LAN (MFC-7345N and MFC-74 40N only) 1.TCP/IP 1.BOOT Method — Auto * Static RARP BOOTP DHCP Chooses the BOOT method that best suits your needs. See Netwo rk User’s Guide on the CD - ROM.
144 4.LAN (MFC-7345N and MFC - 7440N only) (continu ed) 1.TCP/IP (continued) 0.IPv6 — On Off * Enable or Disable the IPv6 protocol. If you want to use the IPv6 protocol, visit http://solu tions.brother.c om/ for more information. See Network User’s Guide on the CD-ROM.
Menu and features 145 C Main Menu Submenu Menu Selection s Options Descriptions Page 5.LAN (MFC-7840W only) 1.Wired 1.TCP/IP 1.BOOT Method Auto * Static RARP BOOTP DHCP Chooses the BOOT method that best suits your needs. See Network User’s Guide on the CD - ROM.
146 5.LAN (MFC-7840W only) (continu ed) 1.Wired (continued) 2.Ethernet — Auto * 100B-FD 100B-HD 10B-FD 10B-HD Chooses the Ethernet link mode. See Network User’s Guide on the CD - ROM. 3. Set to Default 1.Reset 2.Exit — Restore the wired network setting to factory default.
Menu and features 147 C 5.LAN (MFC-7840W only) (conti nued) 2.WLAN (continued) 1.TCP/IP (continued) 8.DNS Server ( Primary ) 000.000.000. 000 ( Secondary ) 000.000.000. 000 Specifies the IP address of the primary or secondary DNS server. See Network User’s Guide on the CD - ROM.
148 5.LAN (continu ed) 2.WLAN (continued) 6. Set to Default 1.Reset 2.Exit — Restore the wireless network setting to factory default. See Network User’s Guide on the CD - ROM. 7.WLAN Enable — On Off * Enable or Disable the wireless LAN manually.
Menu and features 149 C Main Menu Submen u Menu Sel ections Option s Descriptions Page 4.Machine Info. (MFC-7340) 5.Machine Info. (MFC-73 45N and MFC - 7440N) 6.Machine Info. (MFC - 7840W) 1.Serial No. — — You can check the serial number of your machine.
150 Entering text C When setting certain menu sele ctions, such as the Station ID, you will need to type text characters. The dial pad keys ha ve letters printed on them. The keys: 0 , # and l do not ha ve printed letters be cause they are used for special characters.
Menu and features 151 C Repeating letters To enter a character o n the same key as the previ ous character, press c to move the cursor right before pre ssing the key again. Special charact ers and symbols Press l , # or 0 , then press d or c to move the cursor to the symbol or character you wa nt.
152 D General D Specifications D Printer Type Laser Print Method Electrophotography b y semiconductor laser beam scanning Memory Capacity 16 MB (MFC-7340) 32 MB (MFC-7345N, MFC-7440N an d MFC-7840W) L.
Specifications 153 D Temperature Oper ating: 50 ° F to 90.5 ° F (10 to 32.5 ° C) Storage: 41 ° F to 95 ° F (5 to 35 ° C) Humidity Operating: 20 to 80% (without condensation) Storage: 10 to 90% (.
154 Print media D 1 For transparencies and labels, we recomme nd removing print ed pages from the output paper tray immediately after they exit the machine to avoid the possibility of smudging.
Specifications 155 D Fax D Compatibility ITU-T Group 3 Coding System MH/MR/MMR (MFC-7340, MFC-7345N and MFC-7 440N) MH/MR/MMR/JBIG (MFC-7840W) Modem Speed Automatic Fallback: 14,400 bps (MFC-7340, MFC-7345N and MFC-7 440N) 33,600 bps (MF C-7840W) Document Size ADF Width: 5.
156 1 ‘Pages’ refers to the ‘Brother Standard Char t No. 1’ (a typical business letter, Standard resolution, MMR code) . Specifications and printed materials ar e subject to change without prior notice. 2 ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical b u siness letter, Standard resolution, MMR code).
Specifications 157 D Copy D 1 The copy speed may change depending on the type o f document you copy. 2 The first copy out time may vary depending on scanner lamp warm up time.
158 Scan D 1 Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows ® XP/Windows Vista ® (resolutio n up to 19200 × 19200 dpi can be chosen by usi ng the Bro ther scanner utility) Color/Monochrome Yes TWAIN Compliant Yes (Windows ® 200 0 Professional/XP/ XP Professional x6 4 Edition/Windows Vista ® ) Mac OS ® X 10.
Specifications 159 D Print D 1 The print speed may change depending on the type of document you print. Interfaces D 1 Your machine has a USB inte rface that is compatible with th e USB 2.0 specification. This interfa ce is also compatible with High-Speed USB 2.
160 Computer requirements D Minimum System Req uirements and Supp orted PC Software Functions Computer Platform & Operating System Version Supported PC Software Functions PC Interface Processor Mi.
Specifications 161 D 1 Microsoft ® Internet Explorer 5.5 or greater. 2 For WIA, 1200x1200 resolution. Br other Scanner Utility enables to enhance up to 19200 x 19200 dpi. 3 Third party USB ports are not suppo rted. 4 PaperPort™ 11SE supports Microsoft ® SP4 or higher for Windows ® 2000 and SP2 or higher for XP.
162 Consumable items D 1 Approx. cartridge yield is declar ed in accordance with ISO/IEC 19752. 2 Drum yield is approximate, and may vary by type of use. Toner Cartridge Life Starter Toner Cartridge: Approx. 1 ,000 pages 1 Standard Toner Cartrid ge: TN-330 : Approx.
Specifications 163 D Ethernet wired network (MFC-7345N, MFC-7440N and MFC-7840W only) D 1 PC Fax Send for Mac ® 2 Printing only for Windows Server ® 2003 3 Mac OS ® X 10.2.4 or greater (mDNS) 4 BRAdmin Professional and Web BRAdmin are available as a dow nload from http://solutions.
164 Ethernet wireless network (MFC-7840W only) D 1 PC Fax Send for Mac ® 2 Only printing for Windows Server ® 2003 3 Mac OS ® X 10.2.4 or greater (mDNS) 4 BRAdmin Professional and Web BRAdmin are available as a dow nload from http://solutions.brother.
Specifications 165 D Authentication and encrypti on for wireless users only D Authentication method D The Brother machine suppor ts the following methods: Open system Wireless devices are allowe d to access the ne twork without any authentication.
166 Open syste m/Shared key wit h WEP This key is a 64-bit or 128-bit value that must be entered in an ASCII o r hexadecimal format. • 64 (40) bit ASCII: Uses 5 text characters. e.g.“WSL AN” (this i s case sen sitive). • 64 (40) bit hexade cimal: Uses 10 digits of hexadec imal data.
Specifications 167 D Wireless one-push configuration D If your wireless access point supports eit her SecureEasySe tu p™, Wi-Fi Protecte d Setup™ (PBC 1 ) or AOSS™, you can config ure the machine easily without a computer.
168 E This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the mode l you purchased. Glossary E ADF (automatic document feeder) The document can be placed in the ADF and scanned on e page at a time automatically.
Glossary 169 E Easy Receive Enables your machine to r espond to CNG tones if you interr upt a fax call by answering it. ECM (Error Corr ection Mode) Detects errors duri ng fax transmission and resends the p ages of the fax that had an error. Extension telephone A telephone on the fax number that is plugged into a separate teleph one wall jack.
170 One Touch Keys on the machin e’s control panel where you can store numbers for easy dialing. You can store a second nu mber on each key if you press Shift and the One Touch key together. Out of Paper Reception Receives faxes into the machine’s memory when the machine is out of pa per.
Glossary 171 E Temporary settings You can choose certain options for each fax transmission and copy without changing the de fault settings. Tone A form of dialing on the telephone line used for Touch Tone telephones. Transmis sion The proc ess of sending faxes over th e telephone lines from your mach ine to the receiving fax machine.
Index 172 F A Accessories and supplies ....... ................... ii ADF (automatic document feeder) faxing ................... ................ ................. 32 using .............. ................ ................... .... 18 Answering machine (TAD) connecting .
173 F choosing ring pattern .......... .................. 45 setting ring pattern ........................ ........ 46 turning off ......... ................... .................. 46 Document how to load ............. ................... .... 18 , 19 jam .
174 I Ident-A-Call ............. ................... .............. 44 Ident-A-Ring ............................ ................. 44 J Jacks convert to RJ11 jack triplex adapter ................... ................. 49 EXT external telephone ........
175 F polling receive ............ ................... ........ 65 sequential polling ................ ................. . 65 Power failure ................. ................... ...... 135 Print difficulties ................ ................... .... 93 , 95 drivers .
176 Setting lock ................. ................ .......... 28 Serial number how to find ............. .. See inside front cover Service cent ers .............. ................... .......... i Shipping the machine ................ ............ 133 SimpleBiz Fax & Alternate Number Ringing .
EQUIPMENT ATTACHME NT LIMITATIONS (Canada only) NOTICE This product meets the applicable Indu stry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a tele phone interface.
Brother Int ernational Co rporation 100 Somerset Co rporate Boulevar d P.O. Box 6911 Bridgewater , NJ 08807-0911 USA Brother Inter national Corpo ration (Canada) L td. 1 rue Hôtel d e Ville, Dollard-des- Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.
An important point after buying a device Brother MFC-7345N (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Brother MFC-7345N yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Brother MFC-7345N - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Brother MFC-7345N you will learn all the available features of the product, as well as information on its operation. The information that you get Brother MFC-7345N will certainly help you make a decision on the purchase.
If you already are a holder of Brother MFC-7345N, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Brother MFC-7345N.
However, one of the most important roles played by the user manual is to help in solving problems with Brother MFC-7345N. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Brother MFC-7345N along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
