Instruction/ maintenance manual of the product 3801HGV 2Wire
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HomePortal 3801HGV Gateway User Guide Release 1.0.
Notice to Users ©2005–2010 2W ire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to a ny machine-readable form without prior written approval.
iii Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents iv HomePortal 3801HGV Gateway User Guide Contents Setting Default System Passwor d . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Creating Y our System Password . . . . . . . . . . . . . . . . . . . . . . . . .
Contents v HomePortal 3801HGV Gateway User Guide Contents Viewing All Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Filtering Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi About This Guide The HomePor tal 3801HGV Gatew ay Insta llation and Configuration Gu ide is designed to ser ve as a reference to install and set up the HomeP or tal 3801HGV gatew ay .
Related Documents vii HomePortal 3801HGV Gateway User Guide About This Guide These sections help you find your topics of intere st with ease, and guide you through the topics in a simple and logical manner .
Support viii HomePortal 3801HGV Gateway User Guide About This Guide Suppor t T echnical suppor t is available from the 2Wire W ebsite: http://suppor t.
1 CHAPTER 1 Introducing the HomePortal 3801HGV Gateway W elcome to the 2Wire family . The HomePor tal 3801HGV gatewa y belongs to the next generation gatew a y series that delivers profound user experi ence with its easy-to-use features.
Components 2 HomePortal 3801HGV Gateway User Guide Int roducing the HomePortal 3801HGV G ateway • P arental Controls (Internet Acce ss Controls and Content S creening) : Parental controls offer easy-to-use tools to limit access to specific Websites, monitor browsing histor y and usage, and enforce time restrictions on common applications.
Components 3 HomePortal 3801HGV Gateway User Guide Int roducing the HomePortal 3801HGV G ateway Figure 1: Inst a llation Components Y our HomePor tal 3801HGV gatewa y has the following components in t.
4 CHAPTER 2 Installing the HomePortal 3801HGV Gateway Installing your HomeP or t al 3801HGV gatew ay consists of the following tasks: • Determining HomePor tal 3801HGV Gatewa y Location on page 4 .
Connecting the Power Adapter 5 HomePortal 3801HGV Gateway User Guide I nstalling the HomePortal 3801HGV Gateway Connecting the P ower Adapter Follow th ese steps to pow er on the gatew a y: 1. Connect one end of the power adapter to the PO WER por t of your gatewa y .
Connecting Y our Comput er to the Gateway 6 HomePortal 3801HGV Gateway User Guide I nstalling the HomePortal 3801HGV Gateway Figure 3: LAN Connection Connecting through Wireless The HomePor tal 3801HGV gatew a y has an integrated wireless access point (AP) that enables you to connect your wireless-enabled computers to your gatewa y .
Connecting the Broadband Interface 7 HomePortal 3801HGV Gateway User Guide I nstalling the HomePortal 3801HGV Gateway Figure 4: Wireless Networ k Ke y Location Connecting the Broadband Interface Follow th ese steps to connect the gatew ay to V er y High Bit-rate DSL (VDSL) wall jack: 1.
Connecting V oIP Interface 8 HomePortal 3801HGV Gateway User Guide I nstalling the HomePortal 3801HGV Gateway Figure 5: VDSL Broadband Connection Note The HomeP or tal 3801HGV gatewa y must be connected to the VDSL wall jack. Do not connect the DSL por t of the HomePor tal 3801HGV gatewa y to a telephone wall jack.
Connecting HPNA Interface to IPTV set top Box 9 HomePortal 3801HGV Gateway User Guide I nstalling the HomePortal 3801HGV Gateway 2. T o connect 2 phones: a. Connect one end of the line splitter to the HomeP or tal 3801HGV gatew a y V oice 1&2 por t.
Connecting HPNA Interface to IPTV set top Box 10 HomePortal 3801HGV Gateway User Guide I nstalling the HomePortal 3801HGV Gateway Figure 8: IPTV Connection VDSL over Coax See Also Introducing the Home.
11 CHAPTER 3 Accessing the User Interface T o launch the HomePor tal 3801HGV gatew ay user interfac e, access the Home page of the gatew ay by entering one of the following URLs into a co mpatible browser on the computer connected to the gatewa y: • http://gatew a y .
12 HomePortal 3801HGV Gateway User Guide Accessing the User Interface The Home page has the following five panes: • System Link T abs •H o m e •S e r v i c e s • Settings •S i t e M a p •S.
13 HomePortal 3801HGV Gateway User Guide Accessing the User Interface Home Networ k Devices The Home Network Devi ces pane displays all devices that are connecte d to the gateway . Y ou can click the links to view the device details or view the shar ed files of the connec ted devices.
14 CHAPTER 4 Configuring Internet Connection Objective T o configure the Inter net connection on the gatewa y . Y ou must have PPP Authentication credentials to complete this configuration. Also, ensure the Broadband LED on the front panel of the gatew ay is solid green and the first computer is communicating with the gatew a y .
15 HomePortal 3801HGV Gateway User Gu ide Configuring Internet Connection.
16 HomePortal 3801HGV Gateway User Gu ide Configuring Internet Connection 3. Select Automatic Ethernet/DSL from the Choose Interface T ype drop-down list. This enables the gatew a y to automatically detect the type of connection used to connect to the Broadband ser vice.
17 CHAPTER 5 Viewing Subscribed Services Status NOTE TO REVIEWE R: W e need images of the Stat us tab with all se r vices enabled . W e also need infor mation about the following se ctions: W eb Ser vers , TELCO Digit al V oice , TELCO TV .
18 HomePortal 3801HGV Gateway User Guide V iewing Subscribed Services Status Refer to the following table for description of the parameters listed on the Status page: Parameter Des cription Fi le Shar ing Displays all d evices connected to the HomeP or tal 3801HGV gatewa y .
19 CHAPTER 6 Configuring Voice-Based Services This chapter provides information about the tasks that you can perform in the Vo i c e tab. Following are the links under the Vo i c e tab, and associated.
Configuring SIP Server 20 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services Y ou can view the following infor mation on this page: Configuring SIP Ser v er Objective T o configure the SIP ser ver .
Configuring SIP Server 21 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services Steps 1. Navigate to Se r vices > V oice > Ser ver . The Ser ver page appears. 2. Select the Enable check box. 3. T ype in a name for the ser ver in the Ser ver Name text box.
Configuring Phone Lines 22 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services Configuring Phone Lines Objective T o configure the phone lines. Y ou can configure your telephone number on this page. Y ou can confgure 2 telephone lines at a time in the HomeP or tal 3801HGV gatew ay .
Configuring Phones 23 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services 3. Enter the phone number , user name, and the passw ord in cor responding text boxes. This will be given by the ser vice provider . 4. Select the appropriate band width setting as directed b y the ser vice provider .
V iewing External Line Statistics 24 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services Steps 1. Navigate to Se r vices >V oice > Phone . The Phone page appears. 2. Enter the location of the phone in the corresponding text box in the Phone: Phone 1 section .
V iewing External Line Statistics 25 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services T o reset infor mation about each configured line on this page, scroll down and click the Reset button at the end of the information for that par ticular line.
V iewing External Line Statistics 26 HomePortal 3801HGV Gateway User Guid e Configuring V oice-Based Services See Also Viewing Subscribed Ser vices Status on page 17 T roubleshooting 3801HGV Gatewa y on page 109 All incoming calls Displays complete call statistics of all incoming calls.
27 CHAPTER 7 Setting Up System Information This chapter provides information about the tasks you can perform in the System Info tab. Following are the links und er the System Info tab, and associated .
V iewing System In formation 28 HomePortal 3801HGV Gateway User Guide Setting Up Syst em Information Y ou can view the following infor mation on the Status page: Par a m e t er Description Manufacturer Name of the gatew ay manufacturer . Model Model number of the gatew ay .
Setting Up System Password 29 HomePortal 3801HGV Gateway User Guide Setting Up Syst em Information Setting Up System P assword Objective T o set up the system password. This task allows you to set up a password for your system in order to protect it against unauthorized access.
Configuring Date and T ime 30 HomePortal 3801HGV Gateway User Guide Setting Up Syst em Information Creating Y our System P assword T o create your own system password: 1. Select the Enable Password Pro tection box. 2. Click Create or Edit a Custom Password .
Configuring Date and T ime 31 HomePortal 3801HGV Gateway User Guide Setting Up Syst em Information A utomatically Setting up Date and T ime T o automatically set up date and time: 1. Navigate to Se ttings > System Info > Date & Time . The Date & T ime page appears.
Enabling Event Notifications 32 HomePortal 3801HGV Gateway User Guide Setting Up Syst em Information Manually Configuring Date and T ime T o manually configure the date and time: 1. Navigate to Se ttings > System Info > Date & Time . The Time Configuration section appears.
Enabling Event Notifications 33 HomePortal 3801HGV Gateway User Guide Setting Up Syst em Information Enabling Notifications T o enable notifications: 1. Navigate to Se ttings > System Info > Event Notifications . The Event Notifications page appears.
34 CHAPTER 8 Configuring Broadband Settings This chapter provides information about the tasks you can perform in the Broadband tab. F ollowing are the links under the Broadband tab, and associated tas.
V iewing Broadband S tatus 35 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Refer to the following table for description of the Summar y Status parameters listed on the Status page: The following figure displays the Internet Details section of the Status pag e.
V iewing Broadband S tatus 36 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Refer to the following table for description of the Internet Details parameters listed on the status page: Par a m e t er Description Broadband Link T ype T ype of broadband connection.
V iewing Broadband S tatus 37 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings The following figure displays the DSL Details section of the Status page.
V iewing Broadband S tatus 38 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings The following figure displays the T raffic Statistics section of the Status page.
V iewing Broadband S tatus 39 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Refer to the following table for description of the DSL Link Error s parameters listed on the status .
Configuring Bridge Mo de 40 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Resetting Statistics on Status P age After rectifying the issues that ar e seen in different sections of the Status page, you must reset this page to determine if the issue is resolved.
Configuring Bridge Mo de 41 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Steps 1. Navigate to Settings > Broadband > Link Configuration . Configure the following section of the Link Configuration page to enable the bridge mode and add supplementar y networ ks: 2.
Adding Static Routes 42 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings 9. Enter the Subnet Mask address in the text box. This is the router mask of the secondar y subnet. 10. Select the Auto F irewall Open check box to disable the firew all for all devices using addresses from this subnet.
Configuring IP Multicast Sessions 43 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Steps 1. Navigate to Se ttings > Broadband > Routing . The Static Routes page appears. 2. Enter the IP address of the destination network in the Subnet IP text box.
V iewing Multicast Statistics 44 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings When information is broadcast on a network, infor m ation packets are delivered to all segments on the LAN. This degrades networ k perf ormance. IP multicasting is a method of forw arding information to a group of interested receivers.
V iewing Multicast Statistics 45 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Refer to the following table to understand the IGMP parameters listed on the multicast page: IGMP Parameter Descri ption IGMP Interface Name Name of the interface for which statistics are being repor ted.
V iewing Multicast Statistics 46 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings IGMP Robustness Time inter val that the gatew ay waits for a report in response to a group- specific quer y . IGMP Quer y Inter val Time inter val at which the gatew ay sends membership queries when it is the querier .
Resolving Domain Name 47 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Resolving Domain Name Objective T o manually add a domain name for resolving the IP address of the networked devices.
Resolving Domain Name 48 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Steps 1. Navigate to Se ttings > Broadband > DNS Resolution . The Domain Name Ser ver Resolution page appears. 2. Enter a name for the network device in the DNS Name text box.
Resolving Domain Name 49 HomePortal 3801HGV Gateway User Guide Configuring Broadband Settings Using Diagnostics Features on page 93 T roubleshooting 3801HGV Gatewa y on page 109.
50 CHAPTER 9 Configuring LAN Devices NOTE TO REVIEWE R: [JIRA 1515 : ... Unable to deter mine the steps to set up multi ple SSIDs and associated i nfor mation on the UI of 3801HGV .
V iewing LAN Status 51 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices V iewing LAN Status T o view the LAN status page, navigate to Settings > LA N > Status . The Status page appears. The following figure displays the Private Network section of the Status page.
V iewing LAN Status 52 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices The following figure displays the Interfaces section of the Status page. Refer to the following table to understand the Interface parameter s listed on the Status page: The following figure displays the Wireless section of the Status page.
Setting Up W ireless Network 53 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices The following figure displays the Devices section of the Status page.
Setting Up W ireless Network 54 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices.
Securing the W ireless Network Using Encryption Key 55 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices 2. Enable the wireless connection by selecting the Enable Wireless Interface check box. 3. Enter a name assigned to your wireless networ k in the Network Name (SSID) text box.
Securing the W ireless Network Using Encryption Key 56 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Steps 1. Navigate to Se ttings > LAN > Wireless . The Wireless page to configure the Security settings appears. 2. Enable or disable the wireless security by selecting or clearing the Wireless Security check box.
Securing the W ireless Network Using MAC Filtering 57 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices hexadecimal number uses the characters 0-9, a-f, or A-F . This security ke y will be used by all clients to access your wireless network.
Securing the W ireless Network Using MAC Filtering 58 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices 3. Enable or disable the MAC filtering b y selecting or clearing the Enable MAC Filtering check box. MAC filtering is disabled as a defaul t sett ing.
Securing the W ireless Network Using MAC Filtering 59 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Steps 1. Navigate to Se ttings > LAN > Wireless . The Wireless page to configure the MAC filtering settings appears. 2. Add the MAC address of the device in the Enter MA C address text box.
Securing the W ireless Network Using MAC Filtering 60 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Refreshing the List of Devices Objective This feature enables you to refresh the list of devi ces while allowing or blocking wireless connection based on the MAC Addresses of the devices.
Configuring Advance W ireless Settings 61 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Configuring Advance Wireless Settings Objective T o configure advance wireless settings. This allows you to fur ther optimize wi reless settings for better perfor mance.
Configuring W i-Fi Protected Setup 62 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices 6. Click Save . This ensure s that the advance wireless settings are saved. Configuring Wi-F i Protected Setup Objective T o configure Wi-F i protected setup (WPS).
Configuring W i-Fi Protected Setup 63 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices 4. Enter a 4 or 8 digit PIN in Enter the PIN text box. The PIN method requires a 4- or 8-digit PIN. 5. Click Set WPS . This sa ves the PIN config uration changes done for WPS.
Configuring Local Ethernet Ports 64 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Configuring Local Ethern et P or ts Objective T o configure local Ether net por ts.
Configuring HomePNA 3.1 65 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Configuring HomePNA 3.1 Objective T o configure Home Phoneline Networ king Alliance (HPNA) on the Cable por t. This task lets you configure HPNA interface on the Cable por t of the gatew ay .
V iewing HomePNA Status 66 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Vi e wi n g H o m eP N A S t at u s T o view HomePNA status page, na vigate to Settings > LAN > Wired Interfaces . Click HomePNA Status listed at the bottom of the wired in terfaces page.
Configuring DHCP 67 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices By default, the gatew a y uses the 192.168.1.0/255.255. 0.0 IP address range. Y ou can select from two additional IP address ranges, or configure the network settings manually .
Configuring DHCP 68 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Steps 1. Navigate to Se ttings > LAN > DHCP . The DHCP Configuration page appears. 2. Enable or disable the DHCP ser ver by selecting or clearing the DHCP Ser ver Enabled check box.
Allocating IP Addresses 69 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Note 3801HGV suppor ts four subnets simultaneously on the LAN. The 192.168.1.0 / 255.255.255.0 (default) is used as a private subnet b y the end user . The 172.16.
Allocating IP Addresses 70 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices Steps 1. Navigate to Se ttings > LAN > IP Address Allocation . The Public-Private NA T Mappings and Device IP Allocation page appears. 2. Navigate to the relevant de vice for changing the configuration to o verride the default DHCP settings.
Allocating IP Addresses 71 HomePortal 3801HGV Gateway User Guide Configuring LAN Devices NOTE TO REVIEWER: Unsure wheth er this fie ld remains as is. Any configurat ion change mi ght bring up more opti ons in the drop-down list. Ne ed inputs fo r the same .
72 CHAPTER 10 Configuring Firewall Settings This chapter provides information abou t the tasks you can perform in the Fi re wa ll tab. Following are the links under the Fir e wa ll tab, and associated.
Configuring Firewall Settings 73 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Refer to the following table to understand the parameters listed on the F irewall Status page: Conf.
Configuring Firewall Settings 74 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings.
Configuring Firewall Settings 75 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings 2. Select the computer where you w ant to host the application(s) in the Select a computer section.
Configuring Firewall Settings 76 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings 3. Enter a name for the application profile in the Application Profile Name text box. 4. Click the TCP or UDP radio button to select the protocol for the application profile.
Configuring Firewall Settings 77 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings sent to 4000. Subsequent por ts will be mapped accordingly; 101 will be sent to 4001, 102 will be sent to 4002, and so on. 8. Select the application type from the Application T ype drop-down list.
Configuring Firewall Settings 78 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings 14. Modify the information as per your requirement. 15. Click Add to List . The configuration changes appear in the Definition List section of the same page.
Configuring Firewall Settings 79 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Deleting User-def ined Applications T o delete a user defined application: 1. Click Edit or delete user-defined application in the Edit fire wall settings for this computer section.
Disabling Attack Detection 80 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings and can receive unsolicited network traffi c from the Internet.The DMZplus mode configuration page appears: 2. Click Save . 3. Confirm that the computer you selected is configured for DHCP .
Disabling Attack Detection 81 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Steps 1. Navigate to Se ttings > Fi re wa ll > Advanced Configuration . The Advanced Configuration page to configure Attack Detection appears. 2. Clear the Excessive Session Detection check box.
Controlling Inbound a nd Outbound T ra ffic 82 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Controlling Inbound and Outbound T raffic Objective T o control inbound and outbound protocol control ser vic es, so that the firewall blocks or passes the traffic from/to the network to/from the Inter net.
Configuring Firewall Se curity Enhancements 83 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings Configuring F irew a ll Security Enhancements Objective T o configure firewall security enhancements. This al lows you to configure the firewall rules to allow traffic on the UDP and TCP por ts.
Configuring Application Layer G ateway 84 HomePortal 3801HGV Gateway User Guide Configuring Firewall Settings If you enable SIP ALG, client applications can us e dynamic TCP/ UDP por ts to communicate with the known por ts used by the ser ver applications, even though a firew all configuration allows only a limited number of known por ts.
85 CHAPTER 11 Viewing Logs The Logs tab displa ys all types of logs which you can use to diagnose a problem, if an y . This section gives information about the following tabs: • Event Log • System Log • Upgrade Log • F irewall Log Vi e wi n g E v e nt L o g Objective: T o v iew ev en t l og s.
V iewing Event Log 86 HomePortal 3801HGV Gateway User Guide V iewing Lo gs Y ou can see all the event logs on this page. Note Make sure that the option all is selected in the Displa y F ilter list. The following table displa ys information about the logs that you can view on the Event Logs page.
V iewing System Log 87 HomePortal 3801HGV Gateway User Guide V iewing Lo gs F iltering Logs Steps T o filter logs: 1. On the Event Logs page, select an option in the Displa y F ilter drop-down list box. 2. Click Submit to view logs per taining to the option that you selected.
V iewing System Log 88 HomePortal 3801HGV Gateway User Guide V iewing Lo gs F iltering and V iewing System Logs Steps: T o filter and view system logs: 1. Navigate to Se ttings>Logs>System Log . The following page appear s. 2. Select a log type in the Displa y F ilter drop-down list box.
V iewing Upgrade Log 89 HomePortal 3801HGV Gateway User Guide V iewing Lo gs The following table displa ys information about the logs that you can view on the System Log page: Inser ting Mar k Steps T o inser t a mar k in the log and to view it: 1. Click the Inse r t Mar k button on the System Log page.
V iewing Firewall Log 90 HomePortal 3801HGV Gateway User Guide V iewing Lo gs Steps: T o view the upgrade information, navigate to Settings>Logs>Upgrade Log . The following page appears. Y ou can view the initial software version and the current software version of the system on this page.
V iewing Firewall Log 91 HomePortal 3801HGV Gateway User Guide V iewing Lo gs V iewing Log Steps: T o view the firewall log: 1. Navigate to Se ttings>Logs>Firewall Log . The following page appears. The following table displa ys information about the logs that you can view on the Fi rewall Log page: Name Description T ype The type of event.
V iewing Firewall Log 92 HomePortal 3801HGV Gateway User Guide V iewing Lo gs Clearing Log Y ou can clear logs on the F irewall Log page and minimize the clutter from previous events when you tr y to diagnose a problem. T o clear the firewall log, click the Clear Log button.
93 CHAPTER 12 Using Diagnostics Features This chapter provides information about the tasks you can perform in the Diagnostic tab. Following are the links under the Diagnostics tab, and associated task.
T esting Broa dband Link 94 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Steps 1. Navigate to Settings > Diagnostics > Link T est . The Link T est page appears. 2. Click Star t to star t r unning diagnostic tests on your broadband connection.
V iewing Link Tree 95 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Vi e wi n g L i nk T r ee T o view Link T ree, na vigate to Settings > Diagnostics > Link T ree .
V iewing DSL Dia gnostic Information 96 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Y ou can click any link to view its details at the bottom of the page. This is shown in the figure below: V iewing DSL Diagnostic Inf or mation The DSL page displa ys disgnostic information about DSL which you can use in case of any problems.
T esting IP Utilities 97 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Y ou can view the following infor mation on this page: T esting IP Utilities Objective T o test the following IP utilities: Par a m e t er Description General Information T echnical information about the DSL.
T esting IP Utilities 98 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features • Ping : A computer networ k tool used to test w hether a par ticular host is reachable across an IP network.
T esting IP Utilities 99 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features 5. Click Stop to stop testing. Note T o clear logs, select all logs in the provided space, and press Delete on your ke yboard.
T esting IP Utilities 100 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features T esting T raceroute T o test traceroute: 1. Navigate to Settings > Diagnostics> IP U tilities , and traceroute in the Te s t T y p e drop- down list. The following page appears.
T esting IP Utilities 101 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features 5. Click Stop to stop testing. Note T o clear logs, select all logs in the provided space, and press Delete on your ke yboard.
T esting IP Utilities 102 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features T esting Dnsquer y T o test dnsquer y: 1. Navigate to Settings > Diagnostics > IP Utilities , and dnsquer y in the Te s t Ty p e drop-down list. The following page appears.
V iewing NA T Information 103 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features 5. Click Stop to stop testing. Note T o clear logs, select all logs in the provided space, and press Delete on your ke yboard.
V iewing NA T Information 104 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features.
Enabling Syslog 105 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Y ou can view the following infor mation on this page: Enabling Syslog Objective: T o enable the syslog feature. The syslog feature allows you to send system logs to a remote ser ver .
Resetting the Gateway 106 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features 5. Enter an integer greater than 0 in the Limi t Logging to text box. 6. Click Save . Resetting the Gatew a y Objective T o reset the gatew ay . Y ou may need to reset the HomeP or tal 3801HGV gatewa y if one or all the LEDs is/are solid red.
Resetting the Gateway 107 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Resetting System and Links T o reset the system and links: 1. Navigate to Se ttings > Diagnostics > Resets . The Resets page appears. The following figure displays the System and Link Resets section in the Resets page.
Resetting the Gateway 108 HomePortal 3801HGV Gateway User Guide Using Diagnostics Features Resetting Configuration T o reset the configuration: 1. Navigate to Se ttings > Diagnostics > Resets . The Resets page appears. The following figure displays the Configuration Resets section in the Resets page.
109 CHAPTER 13 Troubleshooting 3801HGV Gateway This chapter provides information about troubleshoo ting the HomePort al 3801HVG gateway hardware and firmware issues. It lists the issues, possible cause(s), and solution(s) in a t abular format. The issues mentioned in this ch apter are base d on likely user scen arios.
V oIP Issues 110 HomePortal 3801HGV Gateway User Gu ide Troubleshooti ng 3801HGV Gateway V oIP Issues The following table provides information to troubleshoot V oIP issues: Home PNA Issues The followi.
System Informatio n Issues 111 HomePortal 3801HGV Gateway User Gu ide Troubleshooti ng 3801HGV Gateway System Inf or mation Issues The following table provides information to troubleshoot system info .
LAN Issues 112 HomePortal 3801HGV Gateway User Gu ide Troubleshooti ng 3801HGV Gateway LAN Issues The following table provides information to troubleshoot LAN issues: Issue Possible Cause(s) What to D.
Firewall Issues 113 HomePortal 3801HGV Gateway User Gu ide Troubleshooti ng 3801HGV Gateway F irew all Issues The following table provides informat ion to troubleshoot firewall issues : Diagnostic Iss.
114 APPENDIX A Glossary Te r m Description Access Point A device that transports data betw een a wireless network and a wired network. With the helpof the system, a wireless base statio n is an example of an access point that acts between a wireless node and with other wired PCs and peripherals.
115 HomePortal 3801HGV Gateway User Guide Glossary NA T (Network Address T r anslation) Enables a LAN to use one set of IP addresses for internal traffic and a second set of IP addresses for external traffic.
116 HomePortal 3801HGV Gateway User Guide Glossary SYN Flood A method that the user of a hostile client progr am can use to conduct a denial-of- service (DOS) attack on a computer server . The hostile client repe atedly sends SYN (synchronization) packets to every port on the server , using fake IP addresses.
117 APPENDIX B Regulatory Information Electrical AC Adapter The A C adapter is designed to e nsure your personal safety and to be compatible with this equipment. Please follo w these guidelines: • Do not use the adapter in a high moisture en vironment.
Declaration of Confor mity 11 8 HomePortal 3801HGV Gateway User Guide Regulator y Information Equipment Repairs Do not, under an y circumstances, att e mpt any servic e, adjustments, or repairs on this equipment. Instead, contact y our local 2Wire distributor or service pro vider for assistance.
Declaration of Confor mity 11 9 HomePortal 3801HGV Gateway User Guide Regulator y Information • Connect the equipment int o an outlet on a cir cui t dif fe rent fr om that t o which the receiver is .
Declaration of Confor mity 12 0 HomePortal 3801HGV Gateway User Guide Regulator y Information exposed to the transmitter in order to meet the FCC RF exposure guidelines. Making changes to the an tenna or the device is not perm itted. Doing so may re sult in the installed system exceeding RF exposure requirem ents.
An important point after buying a device 2Wire 3801HGV (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought 2Wire 3801HGV yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data 2Wire 3801HGV - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, 2Wire 3801HGV you will learn all the available features of the product, as well as information on its operation. The information that you get 2Wire 3801HGV will certainly help you make a decision on the purchase.
If you already are a holder of 2Wire 3801HGV, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime 2Wire 3801HGV.
However, one of the most important roles played by the user manual is to help in solving problems with 2Wire 3801HGV. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device 2Wire 3801HGV along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
