Instruction/ maintenance manual of the product 3800HGV-B 2Wire
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i Contents Contents i 3 800 HGV-B Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents ii Accessing the Management and Diagnostic Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 System Summary Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 3 800 HGV-B Overview The 3800 HGV-B is a residential gatew a y used to connect to the Lightspeed network. It has many of the features of an advanced broadband router as w ell as so me additional features. Following are some of the major features of the 2Wire gatew a y .
Networking T echnology Over view 2 Wireless. The 2Wire gatew a y includes an integrated wireless access point, which allows users to roam wirelessly throughout the home or office. 2Wire's high -pow ered wireless technology vir t ually eliminates wireless “coldspots” in the home.
Networking T echnology Over view 3 VDSL. VDSL (ver y high bit-rate DSL) operates over t he copper wires in a phone line in a manner similar to ADSL, but at much faster speeds. VDSL can achiev e speeds as high as 52 M bps downstream and 16 Mbps upstream, as opposed to ADSL (up to 8 Mbps downstream and 800 Kbps upstream).
4 Installation Requirements Before you begin installation, review the 3800HGV-B package contents and ensure that you ha ve a vailable the items shown in Figure 2 1 . Figure 2. 2Wire and Ser vice Provider Installation Components Note: V er tical orientation is the preferred met hod for mounting the 3700HGV-B gatewa y .
5 Connect the Computer to the Gateway Note: Any equipment or devices that must be install ed at the NID are outside the sco pe of this document. Choose a Computer and Connection T ype If the customer has ordered IPTV and High Speed Internet, the prefer red location for installing the 3700HGV-B is by the first video set top box.
Connect the Computer to the Gatew ay 6 Ethernet Connection 1. Connect the prov ided power adapter from the 3 700HGV-B's POWER por t to an electrical outlet. After the 3700HGV-B has completed its star t up process, the POWER light on the front of the 3700HGV-B should be green.
Connect the Computer to the Gatew ay 7 Wireless Connection Requires wireless-enabled notebook or a computer with an 802.11b/g wireless network adapter installed. Wireless adapters can be purchased from the ser vice provider . 1. Connect the provided A C pow er adapter from the 3700HGV-B’ s POWER por t to an electrical outlet.
Connect the Computer to the Gatew ay 8 Non-2Wire Wireless Adapter Configuration Locating the Serial Number and Wireless Encr yption Key A por tion of the serial number of your 3700HGV-B is used as the network name (SSID). Beneath the serial number is a ten- digit number which is used as the encr yption ke y .
Connect the Computer to the Gatew ay 9 USB to PC Connection 1. Connect the provided A C pow er adapter from the 3700HGV-B’ s POWER por t to an electrical outlet. After the 3700HGV-B has completed its star t up process, the POWER light on the front of the 3700HGV-B should be green.
Connect the Computer to the Gatew ay 10 Install the 2Wire Gatew a y USB Driver - Macintosh Note: The 2Wire gatew a y suppor ts USB for Macintosh OS 8.6, 9.
11 Connect the Broadband Interface Now that you have completed the P ower and LAN connections, it is time to connect to the broadband interface. There are two connection methods a vailable: •V D S L o v e r R J - 1 1 • VDSL ov er Coax If the 3700HGV-B is receiving the VSDL signal via RJ-11, that step w as completed in the previous chapter .
12 Connect to IPTV Setting Up IPTV While the 3700HGV-B suppor ts MoCA directly connect ed to it, it will not be used by SBC during the Controlled Launch. Instead MoCA or HomePNA will be terminated on an Ethernet over CoAX bridge (for example, a Scientific Atlanta device or a Motorola NIM 100), which connects to an Ethernet por t on the 3700HGV-B .
13 Gateway User Interface This chapter describes the 2Wire gate wa y user interface. Note: 2Wire recommends that you use Internet Explorer 5.5 (or higher) or Netscape 6 (or higher).
Gatewa y User Interface 14 Setting a Sy stem P a ssword Setting a system password protects your gatewa y setti ngs from being modified or changed b y someone who has not been given permission to do so.
Gatewa y User Interface 15 V iewing Sy stem Details The System Details page provides information about your gate wa y , any enhanced ser vices you may ha ve, and provides a link that you can use to restar t your system.
Gatewa y User Interface 16 • Connection Status. There are two wa ys you can chec k the cur rent status of your gatew a y’ s broadband connection: you can use the BROADBAND LINK indicator light on the front of your gate wa y , or , if your computer is connected to the network, you c an view the user interface.
Gatewa y User Interface 17 F rom Jeff M.: Need to show Ethernet broadband example page. The information displayed depends on the type of broadband ser vice you have and your gate w a y model. Using Broadband Diagnostics Diagnostics displays an itemized list of your broadband connection’ s cur rent status.
Gatewa y User Interface 18 V iewing Statistics The View Broadband Link Statistics page shows stat istics associated with the 2Wire gatewa y broadband link, including cumulative DSL statistics. Note: This page is not a vailable for Ethernet broadband connections.
Gatewa y User Interface 19 Using Broadband Link Advanced Set tings The Advanced Settings page allows you to manually configure your DSL and Internet connection settings. T ypically , these settings are automatically provided by your ser vice provider .
Gatewa y User Interface 20 Home Networ k P ages V iewing Y our Home Networ k Summar y The Home Network Summar y page displa ys infor mation about the devices installed on your network.
Gatewa y User Interface 21 • Access shared files. Accesses the shared files a va ilable from this computer . This feature only wor ks with Microsoft Windows computers that have shared files and file sharing installed. If your computer is configured with a static IP addr ess, this link will not appear .
Gatewa y User Interface 22 By default, the 2Wire gatew a y ships with WP A enabl ed and a preconfigured network name. The default WP A ke y is located on the bottom of the gatewa y , next to the serial number . The Current Settings panel shows the 2Wire gatewa y’ s wireless access point settings: • Access P oint.
Gatewa y User Interface 23 Customizing Security Settings Y ou should alwa ys enable encr yption for wireless communication. When encr yption is enabled, you must define an encr yption key for the 2Wire gate w a y’ s wirele ss access point and configure that same k ey on each wireless client that will use your 2Wire gatew a y wireless network.
Gatewa y User Interface 24 Configuring Advanced Settings The Edit Advanced Home Network Settings page displays the current IP settings in use by your system for your home network, and allows you to configure your home network settings. Y ou should adjust these settings ONL Y if you are ver y familiar with computer networ king technologies.
Gatewa y User Interface 25 Editing Address A llocation Settings The Current Settings panel displays the computers curr ently on the local networ k, and their IP address. It also indicates whether a given computer is receiv ing its IP address via DHCP or has been manually entered into the computer (static).
Gatewa y User Interface 26 F irew a ll P a ges The 2Wire gatew a y has a professional-grade firewall to help pre vent unauthorized users from accessing your local network. The 2Wire gatewa y firew all includes the following features: • Stateful pack et inspection.
Gatewa y User Interface 27 The Firewall Settings panel displays the Current Settings for your firew all. • Default. Unsolicited inbound traffic is not allowed to p ass through the firew all. • Custom. Applications are associat ed with computers on your network.
Gatewa y User Interface 28 Configuring F irew all Settings The Edit F irew all Settings page allows you to open select por ts, or “pinholes” in the firew all. Y ou can allow individual applications, or use DM Zplus mode. When in DMZplus mode, the designated computer : • Shares your gatew a y’ s IP address (Router Address).
Gatewa y User Interface 29 Configuring Advanced F irew all Settings The Edit Advanced Firewall Settings page allows you to configure advanced features on your fi rew all. Enabling Advanced Security The 2Wire gatew ay fire wall already p rovides a high le vel of security .
Gatewa y User Interface 30 • Strict UDP Session Control. Enabling this feature pr o vides increased security b y preventing the 2Wire gatew ay from accepting pack ets sent from an unknown source over an existing connection. The ability to send traffic based on destination only is r equired b y some applications.
Gatewa y User Interface 31 • P acket Flood (SYN/UDP/ICMP/Other). When enabled, the firew all will check for SYN, UDP , ICMP , and other types of pack et floods on the local and Internet facing interfaces and stop the flood. • Invalid TCP Flag Attacks (NULL/XMAS/Other).
32 Access the Management and Diagnostic Console Accessing the Management and Diagnostic Console The Management and Diagnostic Console (MDC) pro vi des information about the status of the 2Wire gatew a.
Access the Management and Diagnostic Console 33 Depending on the ser vice provider and the components installed, the System Summar y page may include the following information: Item Description System Model 2Wire gatew a y model number (for example, 3700HGV-B).
Access the Management and Diagnostic Console 34 Broadband Link - Summar y P age The Broadband Link - Summar y page allows you to view 2Wire gate wa y broadband connectivity-related settings, and reset the Broadband Link and IP Connection. Note: The information displayed varies depending on whether the broadband connection is via DSL or Ethernet.
Access the Management and Diagnostic Console 35 Broadband Link - Statistics Page The Broadband Link - Statistics page shows statisti cs associa ted with the 2Wire gatew ay broadband link.
Access the Management and Diagnostic Console 36 Broadband Link - Detailed Statistics Page The Broadband Link – Detailed DSL Statistics page show s a se t of cumulative DSL statistics associated with the 2Wire gatew ay .
Access the Management and Diagnostic Console 37 Broadband Link - Configuration Page The Broadband Link – Configuration page allows you to modify specific broadband connection settings. For details on broadband link configuration settings, re fer to “Using Broadband Link Advanced Settings” on page 19.
Access the Management and Diagnostic Console 38 Local Networ k - Status Page The Local Network – Status page show s the status of the local networ k. The Local Network – Status page includes the following infor mation: Item Description IP Gatew a y The IP address allocated to the 2Wire gatew ay .
Access the Management and Diagnostic Console 39 Network Name The default setting is the word “2WIRE, ” followed b y the last three digits of the 2Wire gatew a y serial number . Authentication The authentication method used: Open, Shared, or WP A- PSK (Wi-Fi Protected Access pre-shared ke y).
Access the Management and Diagnostic Console 40 Local Networ k - Statistics Page Note: The information displayed is dependent on gatew ay model features. The Local Network – Statistics page shows infor m ation about the interfaces on the local network.
Access the Management and Diagnostic Console 41 Local Network - Device List Page The Local Network - Device List page displays information about each device in the local network.
Access the Management and Diagnostic Console 42 Local Networ k - Wireless Settings Page The Wireless Settings page allows you to view or modify the gate wa y’ s wireless settings.
Access the Management and Diagnostic Console 43 Local Networ k - Configuration Page The Local Network - Configuration page allows you to change the gatewa y’ s default local networ k settings. Y ou must click the Submit button for changes to take effect.
Access the Management and Diagnostic Console 44 Local Network - Address Allocation Page The Local Network - Address Allocation page show s the name and IP address of each device on the gatew a y’ s local network, and allows you to create DHCP mappings for each device.
Access the Management and Diagnostic Console 45 Local Network - Configure the MoCA Network Page The Configure the MoCA Network page allows you to change the channel upon which the MoCA signal is sent or received, enable or disable network privac y , and set the password for networ k privacy .
Access the Management and Diagnostic Console 46 Local Networ k - MoC A Statistics P age The MoCA Statistics page shows connecti on rates to other MoCA de vices. • If the 3700HGV-B is the coordinator , the link rate to the slaves. • If the 3700HGV-B is not the coordinator , the link rate to the coordinator .
Access the Management and Diagnostic Console 47 Firewall - Settings P age The Firewall - Settings p age allows you to configure the fire wall to pass through specific application data to a selected computer . For details on configuring the fire wall, refer to page 28.
Access the Management and Diagnostic Console 48 F irew all - Detailed Infor mation Page The Firewall - Detailed Information page shows detailed information about the gatewa y’ s firewall.
Access the Management and Diagnostic Console 49 F irew all - Ad vanced Settings Page The Firewall - Advanced Settings page allows you to configure the gatew a y’ s firewall.
Access the Management and Diagnostic Console 50 T roubleshooting - DSL Diagnostics Page The T roubleshooting - DSL Diagnostics page displays data associated with the 3700HGV-B gate wa y’ s VDSL link. Note: Most of the values displa yed on this page are calculated once at the star t of the connection.
Access the Management and Diagnostic Console 51 Reviewing T raining Histor y This pane prov ides a record of the last 20 connection attempts. The current connection or connection attempt is displayed in the last row . Final Rx Gain Indicates the current receive gain setting (in dB).
Access the Management and Diagnostic Console 52 Reviewi ng Bitloading The Bitloading pane shows the bits loaded per tone for the upstream (tones 6 to 31) and downstream (tones 32 to 255) spectrum. A single hex-digit for each tone shows the numeric value (0 to F) in addition to the bar-graph depiction.
Access the Management and Diagnostic Console 53 T r oubleshooting - Event Log Page The T roubleshooting – Event Log page displa ys events for the broadband and local network. Log infor mation is stored in a fixed-size buffer . When the buffer is full, the oldest items are purged from the log.
Access the Management and Diagnostic Console 54 Users can view specific information by selecting which log to view from the pull- down menu and then clicking the Filter button. Following are descriptions of the logs. • Access. Shows the current access log , which registers all significant Content Screening and Internet Access Control events.
Access the Management and Diagnostic Console 55 T roubleshooting - Networ k T ests Page The T roubleshooting – Networ k T ests page provides t he T raceroute and Ping tools, which help diagnose problems with the 2Wire gatew a y or 2Wire gatewa y connections.
Access the Management and Diagnostic Console 56 T r oubleshooting - Upgrade Histor y Page The Upgrade Histor y page shows a log of all system so ftware upgrades, and lists t he upgrades in the order in which they occurred.
Access the Management and Diagnostic Console 57 T r oubleshooting Resets P a ge The T roubleshooting – Resets page allows you to re set various components associated with the 2Wire gatew ay network.
Access the Management and Diagnostic Console 58 Advanced - Sy slog Settings P age The Advanced - Syslog Settings page allows users to ma intain a histor y of events greater than the capacity of the 2Wire gatew a y by enabling a syslo g ser ver . Use of this feature requires a computer running a syslog daemon.
Access the Management and Diagnostic Console 59 Advanced - Provisioning Info P age The Advanced – Provisioning Info page displa ys the parameter s with which the 2Wire gatew ay w as provisioned.
Access the Management and Diagnostic Console 60 Advanced - Configure Time Ser vices P age The Advanced – Configure Time Ser vices page allo ws you to view and change system time and date settings.
Access the Management and Diagnostic Console 61 Advanced - Configure Ser vices Page The Advanced – Configure Ser vices page allows user s to change the timeout settings for NA T , enable broadband status notification, enable the SIP ALG, and change the upstream maximum transmission rate.
Access the Management and Diagnostic Console 62 Advanced - DNS Resolve P age The Advanced - DNS Resolve page allows users to name networ k devices (such as printers or web ser vers) so that they can be easily accessed b y other user s on the network.
Access the Management and Diagnostic Console 63 Advanced - Link Manager States Page The Advanced – Link Manager States page is a tree r epresentation of the 2Wire gatew ay interface stack, and shows the internal state of the 2Wire gatewa y .
Access the Management and Diagnostic Console 64 Advanced - Detailed Log P age The Advanced – Detailed Log page is a debug log facility modeled after syslog, and provides advanced diagnostic capabilities.
65 Upgrade the Software Gatew a y field upgrades are typically perfor med via CMS, which is the gatew a y remote management system. The following procedure describes how to perfor m a local upgrade; h.
Upgrade the Software 66 4. After the gatew a y reboots, the Conexant firmware is upgraded..
67 Configuring Multiple Static IP Addresses This chapter describes how to configure the 3700HGV-B for use with multiple ser vice provider-assigned (static) broadband IP addresses on the SBC Lightspeed network.
Configuring Mulitple Static IP Addresses 68 Step 1: Enable Public Network Mode T o enable Public Networ k mode: 1. Access the Management and Diagnos tic Console (MDC) by entering http://gatew a y .2wire.net/management in your browser’ s address bar .
Configuring Mulitple Static IP Addresses 69 If you did not receive a subnet mask from your ISP , but were pro vided with a number of addresses has been, you can look up the associated subnet mask in the table below .
Configuring Mulitple Static IP Addresses 70 For d evices using the Public Network addresses, simply configure the device to use the IP address (subnet mask and default gatew a y) as assigned by the ISP .
Configuring Mulitple Static IP Addresses 71 Sample Configuration In the sample network below , the customer has subs cribed to ser vice with an 8 IP address subnet (i.e., 5 usable broadband IP addresses). The customer w ants to host dedicated VPN and w eb ser vers in addition to having PCs with private IP addresses.
Configuring Mulitple Static IP Addresses 72 Fir st, configure the gatew a y to suppor t “Public Networ k” static IP addressing us ing the ser vice pro vider assigned IP addresses of 208.35.206.198 for the gatew ay and a subnet mask of 255.255.255.
Configuring Mulitple Static IP Addresses 73 Edit the addresses assigned to each device as shown be low . Assign an available static IP address to each ser ver , selecting the “DHCP F ixed” option from the lis t box next to each ser ver name.
Configuring Mulitple Static IP Addresses 74 In the case of the W eb Ser ver , the “hosted application” feature of the 3700HGV-B will be used. This feature provides a quick and easy w ay to allow specific types of unsolicited traffic through the 3700HGV-B firew all.
Configuring Mulitple Static IP Addresses 75 T o allow all traffic for the web ser ver , configure the gatewa y to allow the specific type of the associated inbound por ts to flow to the ser ver . In this example, the computer WEBSRV is selected as the destination for the web ser ver traffic.
76 LEDs LED over view The 2Wire Gatew a y has numerous indicator lights that can be used to diagnose installation and connection problems. The following table describes how to interpret the indicator lights. Po we r L E D Solid green The gatew a y is pow ered on.
LEDs 77 Ser vice LED Solid green IP connected (The residential gate wa y has a WAN IP address from IPCP or DHCP and the broadband connection is up, or a static IP address is configured, PPP negotiation has successfully completed - if u sed - and the broadband connection is up).
78 Glossary A T A (Analog T elephone Adapter). IP device (often Ethernet) with one or more por ts for connecting analog telephones. Balun. A circuit that allows signals to flow smoothly between T wisted Pair and Coax (term derived from BALanced / UNbalanced transmission medium).
79 Regulatory Information Declaration of Conformity T rade Name: 2Wire Responsible Party: 2Wire, Inc. Address: 1704 Automation P arkwa y San Jose, CA 95131 Phone: 408-856-1600 This device complies with Par t 15 of the FCC rules.
Regulator y Inform ation 80 If the terminal equipment causes harm to the telephone networ k, the telephone compan y will notify you in advance that temporar y discontinuance of ser vice may be required. But if advance noti ce is not practical, the telephone compan y will notify the customer as soon as possi ble.
An important point after buying a device 2Wire 3800HGV-B (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought 2Wire 3800HGV-B yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data 2Wire 3800HGV-B - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, 2Wire 3800HGV-B you will learn all the available features of the product, as well as information on its operation. The information that you get 2Wire 3800HGV-B will certainly help you make a decision on the purchase.
If you already are a holder of 2Wire 3800HGV-B, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime 2Wire 3800HGV-B.
However, one of the most important roles played by the user manual is to help in solving problems with 2Wire 3800HGV-B. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device 2Wire 3800HGV-B along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
