Instruction/ maintenance manual of the product VERSION: 10.1.2 Blackberry
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BlackBerry Enterprise Service 10 Version: 10.1.2 Release Notes.
Published: 2013-08-06 SWD-20130806124654688.
Contents 1 Supported versions for upgrade........................................................................................................ 4 2 Fixed issues.........................................................................................
Supported versions for upgrade You can upgrade BlackBerry Device Service 6.2 or later and Universal Device Service 6.2.1 or later, or BlackBerry Enterprise Service 10 version 10.1 to BlackBerry Enterprise Service 10 version 10.1.2. If you have BlackBerry Enterprise Service 10 version 10.
Fixed issues Installation fixed issues The setup application stopped responding when it mishandled a failed SQL call. (DT 7531615) If you attempted to install the BlackBerry Enterprise Service 10 software on a computer that had previously had the software installed on it, the install might have failed.
The setup application would not complete if the Windows display language is set to any language other than English. (DT 3583426) Upgrade fixed issues In a high availability environment, if you upgraded the primary instance from BlackBerry Device Service 6.
You could not switch the active server if the BlackBerry Licensing Service on the active server was not running. (DT 7135114) If you changed a user’s UPN in Microsoft Active Directory, the update did not synchronize with BlackBerry Enterprise Service 10.
Universal Device Service fixed issues If you sent an IT policy update to an iOS device and then sent the “Unlock and clear password” command to the same device, the device might not have processed the command successfully.
Known issues Installation known issues If you attempt to install a standby instance of the BlackBerry Enterprise Service 10 and the installation attempt fails, if you then uninstall the standby instance, information about the standby instance is left in the database.
Workaround: Manually complete these fields. When you install an instance of the BlackBerry Enterprise Service 10 software and associate it with a remote BlackBerry Configuration Database, and then ins.
When you install BlackBerry Enterprise Service 10 and associate it with a BlackBerry Configuration Database, and then uninstall the BlackBerry Enterprise Service 10 and install it on a different server and associate it with a different BlackBerry Configuration Database, the Administration Console, Scheduler and Web Services do not start.
If you upgrade from the Universal Device Service, the setup application changes the SRP host name back to the default SRP host name. You can change the SRP host name back to the correct value during the upgrade process. (DT 6904942) When you upgrade BlackBerry Enterprise Service 10, the BlackBerry MDS Connection Service might not stop.
When you install the Universal Device Service using a permanent license, if you try to add a temporary license in the Universal Device Service Administration Console, a misleading error message displays that states that the license you are trying to add is invalid.
The encryption algorithm information that may appear in the BlackBerry Device Service Component View is incorrect. (DT 7306405) If you attempt to remove 1000 user accounts that are each associated with two devices from a group, an error occurs. (DT 7292875) Workaround: Perform the removal procedure again.
If you are using Google Chrome or Mozilla Firefox to view the BlackBerry Administration Service, when you click Reset search results configuration on the Users page, the results on the screen might overlap each other making the information difficult to read.
If you manually stop the BlackBerry Administration Service Application Server service in the Windows Task Manager, the BlackBerry Administration Service will not automatically restart. (DT 6456611) Workaround: In the Windows Task Manager restart the BlackBerry Administration Service Native Code Container service.
If a user without the Security Administrator role logs in to BlackBerry Management Studio, the user can open the Switch server window and click the “Test connection” button instead of receiving a message stating that they aren’t authorized to perform these actions.
If you create a Universal Device Service user account, assign it to a group that has a Microsoft ActiveSync profile and a work space profile, and configure the secure work space on the user’s iOS de.
After a failover to the standby instance of the core components, requests for the BlackBerry Work Connect Notification Service are not redirected to the standby instance.
Workaround: Resend emails manually. In certain circumstances, you cannot delete a Microsoft ActiveSync profile from a user that has a work space. (DT 7356159) Workaround: Remove and reassign the work space profile to the group. On some iOS devices, the calendar does not show meeting reminders.
Workaround: Manually scroll down to the section in the email. On a Samsung Galaxy Tab 10.1 running Android 4.0.4, changing the browser's default web page is not saved. (DT 7325409) On iOS devices, if a user creates a Task in Outlook, changes to the Notes field of that task are not synchronized between the iOS device and Outlook.
On iOS devices, when a user tries to open a file attachment in a work email message and the file type is not supported, instead of receiving a message stating that the file type is not supported, the Work Connect app stops responding.
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DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with BlackBerry. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software.
An important point after buying a device Blackberry VERSION: 10.1.2 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Blackberry VERSION: 10.1.2 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Blackberry VERSION: 10.1.2 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Blackberry VERSION: 10.1.2 you will learn all the available features of the product, as well as information on its operation. The information that you get Blackberry VERSION: 10.1.2 will certainly help you make a decision on the purchase.
If you already are a holder of Blackberry VERSION: 10.1.2, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Blackberry VERSION: 10.1.2.
However, one of the most important roles played by the user manual is to help in solving problems with Blackberry VERSION: 10.1.2. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Blackberry VERSION: 10.1.2 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
