Instruction/ maintenance manual of the product PRD-12528-103 Blackberry
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BlackBerry Bold 9000 Smartphone Version: 5.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones..
SWDT643442-643442-0816042653-001.
Contents Welcome to BlackBerry! ...........................................................................................................................................................................................................................
Perform an action using a voice command ............................................................................................................................................................................................. 46 Available voice commands .
Browser ...................................................................................................................................................................................................................................................
Typing input methods ................................................................................................................................................................................................................................ 182 Typing options .
About backing up and restoring device data .......................................................................................................................................................................................... 207 Prerequisites: Restoring data over the wireless network .
BlackBerry Device Software ...................................................................................................................................................................................................................... 234 About updating the BlackBerry Device Software .
Check the battery power level .................................................................................................................................................................................................................. 252 Extend battery life .
Accessibility options .................................................................................................................................................................................................................................. 302 About accessibility options .
Welcome to BlackBerry! This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
Find more information • Help on your device : Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu. • www.discoverblackberry.com : Find software, applications, and accessories for your device.
Navigation and typing About the Menu key and Escape key The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.
Change your ring tone 1. On the Home screen, click the Sounds icon. 2. Click Set Ring Tones/Alerts . 3. Click the application or item that you want to change. 4. Perform one of the following actions: • To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
Add a contact 1. On the Home screen, click the Contacts icon. 2. Click New Contact . 3. Type the contact information. 4. Press the key. 5. Click Save . Schedule an appointment 1. On the Home screen, click the Calendar icon. 2. Press the key. 3. Click New .
Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the Home screen, click the Browser icon.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off. • Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
Turn off the connection to the wireless network, 238 About wireless coverage indicators, 240 Turn on or turn off data service or set roaming options, 238 Change an email message filter, 58 Forward mes.
• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.
Shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. BlackBerry basics shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To move the cursor, roll the trackball.
• If you have multiple phone numbers associated with your device, to change the active phone number, from the Home screen, press the Send key. Click your phone number at the top of the screen. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To insert a period, press the Space key twice. The next letter is capitalized. • To capitalize a letter, press and hold the letter key until the capitalized letter appears.
• To move to the next slide when viewing a presentation in slide view, press N . • To move to the previous slide when viewing a presentation in slide view, press P . • To move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view, press G .
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key. • To stop loading a web page, press the Escape key. • To close the browser, press and hold the Escape key. On a web page • To switch between Column view and Page view, press Z .
Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for a contact in a list of contacts, type the contact name or initials separated by a space. • To search for text in a message, press S .
Phone Phone basics Find your phone number Perform one of the following actions: • To view your active phone number, from the Home screen, press the Send key.
• To answer the incoming call and place the current call on hold, click Answer - Hold Current . • To answer the incoming call and end the current call, click Answer - Drop Current . To return to the first call, press the Menu key. Click Swap or Flash .
Dial an extension 1. Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key.
Emergency calls About emergency calls If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked.
Turn on GPS technology Depending on your BlackBerry® device model and wireless network, this feature might not be supported. The GPS options that appear on your device might differ slightly from the options that appear in this task. 1. On the Home screen, click the Options icon.
2. Click Enhance Call Audio . 3. Select a bass or treble option. Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth® enabled headset. 1. From the Home screen, press the Send key. 2. Press the Menu key. 3.
Speed dial Set up speed dial for a contact 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click View Speed Dial List . 4. Click an unassigned key.
Make a conference call If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. 1. During a call, press the Menu key. 2. Click Add Participant . 3. Type a phone number or highlight a contact.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. 1. During a conference call, press the Menu key. 2. Click Transfer or Flash .
Change call log notes 1. From the Home screen, press the Send key. 2. Highlight a call log. 3. Press the Menu key. 4. Click View History . 5. Press the Menu key. 6. Click Edit Notes . 7. Change the call notes. 8. Press the Menu key. 9. Click Save . Send a call log 1.
Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click Call Waiting .
6. Press the Menu key. 7. Click Save . Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never .
5. Press the Menu key. 6. Click Edit Numbers . 7. Click a phone number. 8. Click Delete . Call blocking Depending on your wireless service provider and wireless network, this feature might not be supported. About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming.
Fixed dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
9. Type a name and a phone number. 10. Press the Menu key. 11. Click Save . Change a contact in your fixed dialing list 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click FDN Phone List . 5. Highlight a contact.
Set the default country code and area code 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click Smart Dialing . 5. Set the Country Code and Area Code fields. 6. If necessary, set the Local Country Code and International Dialing Digits fields.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
7. Click Save . To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log . Hide or display your phone number when you make calls The wireless network can override the option that you choose. 1. From the Home screen, press the Send key.
2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Change the Auto Answer Calls field to Out Of Holster . 6. Press the Menu key. 7. Click Save . Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.
Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To change your ring tone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone . • To check your voice mail, press and hold 1 .
Call blocking, 36 Call forwarding, 34 Switch the active phone number, 40 My phone number appears as Unknown in the phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the phone application.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.
Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Available voice commands "Call <contact name or phone number>" Say this voice command to make a call.
Change the language for voice commands To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1. On the Home screen or in a folder, click the Options icon. 2. Click Voice Dialing . 3. Click Adapt Voice .
Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Attach Address or Attach Contact . 3. Click a contact. Add a signature to your work email messages To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
7. Click Send . Related topics Search for contacts in your organization's address book, 151 Mailing lists, 153 Send an SMS text message You can send an SMS text message to up to ten recipients. Depending on your theme, a separate icon on the Home screen might appear for SMS text messages and MMS messages.
• If the contact is not in your contact list, click [Use Once] . Click Email or Phone . Type an email address or an MMS phone number. Press the Enter key. • If the contact is in your contact list, click a contact. Click an email address or phone number.
Managing messages Open a message 1. On the Home screen, click the Messages icon. 2. Click a message. If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve . Save a message 1. On the Home screen, click the Messages icon.
2. Press the Menu key. 3. Click View Folder . 4. Click a folder. Delete a message 1. On the Home screen, click the Messages icon. 2. Highlight a message. 3. Press the Menu key. 4. Click Delete . Delete multiple messages 1. On the Home screen, click the Messages icon.
Delete the original text from a reply message 1. When you are replying to a message, press the Menu key. 2. Click Delete Original Text . File an email message To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature.
9. Press the Menu key. 10. Click Save . Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your BlackBerry device.
Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer.
Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;).
4. Click Email Filters . 5. Highlight an email message filter. 6. Press the Menu key. 7. Click Edit . 8. Change the options for the email message filter. 9. Press the Menu key. 10. Click Save . Prioritize email message filters 1. On the Home screen, click the Messages icon.
Add, move, rename, or delete an email folder To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Remove a flag 1. In an email message with a flag, press the Menu key. 2. Click Delete Flag . Email message options Check spelling automatically before sending email messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Spell Check .
• To set whether your BlackBerry device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts and Send Delivery Receipts fields. • To set whether your device requests delivery receipts or read receipts when you send email messages, change the Confirm Delivery and Confirm Read fields.
Hide filed email messages 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Change the Hide Filed Messages field to Yes . 6. Press the Menu key. 7. Click Save . Receive only the first section of long email messages 1.
To forward email messages to your BlackBerry device again, change the Send Email to Handheld field to Yes . PIN messages About PIN messages A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network.
6. Press the Menu key. 7. Click Save . SMS text messages SMS text message basics About SMS text messages To send and receive SMS text messages, your wireless service provider must set up your wireless service plan for SMS text messaging. Depending on your wireless service provider, this feature might not be supported.
• To use a preloaded ring tone, in the Ring Tone field, click a ring tone. • To use a ring tone that you downloaded, in the Ring Tone field, click Select Music . Navigate to a folder that contains ring tones. Click a ring tone. 5. Press the Menu key.
Turn off AutoText for SMS text messages 1. On the Home screen or in a folder, click the Options icon. 2. Click SMS Text . 3. Set the Disable AutoText field to Yes . 4. Press the Menu key. 5. Click Save . Store SMS text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported.
Set a wireless network type for sending SMS text messages Depending on your wireless service provider and wireless network, this feature might not be supported.
Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the Home screen or in a folder, click the Options icon.
3. Click Compose MMS . 4. Perform one of the following actions: • If the contact is not in your contact list, click [Use Once] . Click Email or Phone . Type an email address or an MMS phone number. Press the Enter key. • If the contact is in your contact list, click a contact.
MMS message attachments Attach a media file to an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video • Attach Voice Note 3. Click a media file.
• Save Ringtone • Save Video • Save Voice Note MMS message options Request delivery or read notification for an MMS message 1. When composing an MMS message, press the Menu key.
2. Click MMS . 3. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box. 4. Press the Menu key.
1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click General Settings . 4. In the Message Outline Colours section, perform any of the following actions: .
Hide messages from the main messages application You can prevent messages from specific email accounts from appearing in the main messages application. You can also set a separate icon to appear on the Home screen for SMS text messages and MMS messages.
• To show recent and missed calls in the messages application, select the All Calls option. • To hide call logs in the messages application, select the None option.
8. Type the contact information. 9. Press the Enter key. 10. Press the Menu key. 11. Click Save . Reset a blocked message counter 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Firewall . 4. Highlight a message type.
3. Click Options . 4. Set the Use Password-Based Encryption field to Yes . 5. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers. 6. If you are signing the message, in the Signing Options section, select a certificate.
Attachment indicators in S/MIME-protected messages : The message includes a certificate attachment. : The message includes multiple certificate attachments. : The message includes a certificate server attachment. Add connection information for a certificate server from a message 1.
: Your device trusts the certificate chain. : The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted, cannot be verified, or is not on your device.
6. Click Save . Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options .
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously.
5. Press the Menu key. 6. Click Save . To turn on the prompt again, change the Warn about truncated messages field to Yes . Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use 1. On the Home screen or in a folder, click the Options icon.
Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Manager.
Encrypt a PGP protected message with a pass phrase By default, your BlackBerry® device uses your PGP® key to encrypt messages. 1. When composing a message, change the Encoding field to one that uses encryption. 2. Press the Menu key. 3. Click Options .
Attachment indicators in PGP protected messages : The message includes a PGP® key attachment. : The message includes multiple PGP key attachments. : The message includes a certificate server attachment. Add connection information for a certificate server from a message 1.
Your device cannot verify the digital signature. : Your device requires more data to verify the digital signature. : Your device trusts the sender’s PGP® key. : The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be verified, or is not on your device.
5. Press the Menu key. 6. Click OK . Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously.
4. Change the Message Viewer Icons field. 5. Press the Menu key. 6. Click Save . Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
• To move to the previous date, press P . • To move to the next unopened item, press U . • To move to the next related message, press J . • To move to the previous related message, press K .
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options . Click Host Routing Table . Press the Menu key. Click Register Now .
The number of new or unopened messages is different than I expected The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide .
Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Files and attachments File and attachment basics About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card.
Stop downloading a file or an attachment 1. In the message, in the calendar entry, or on the web page that you are downloading the file or attachment from, press the Menu key. 2. Click Cancel Download . Locate a file saved on your device 1. On the Home screen, click the Media icon.
8. Click Copy Into . Related topics Locate a file saved on your organization's network, 96 Send a file as an attachment, 97 Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
View properties for a file You can view the size, author, publication date, and other properties for a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Navigate to a file. 3. Highlight the file. 4. Press the Menu key.
Documents Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
4. Press the Enter key. View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents . To move to a specific worksheet, click a worksheet. Click View .
Media files View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file. 1. In a multi-page .tif file, press the Menu key. 2. Click Table of Contents . To move to a specific page, click a page.
Zoom in to or out from a slide 1. When viewing a presentation in slide view, press the Menu key. 2. Click Zoom . 3. Roll the trackball up or down. To zoom back to the original slide size, press the Menu key. Click Fit to Screen . Save a slide 1. When viewing a presentation in slide view, press the Menu key.
• To search for text in a file or an attachment, press F . • To move to the last cursor position after closing and reopening a file or an attachment, press G . In a spreadsheet • To move to a specific cell, press G . • To view the content of a cell, press the Space key.
Media Audio and video files Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4.
Fast-forward or rewind a media file 1. When playing a media file, click the progress bar. 2. Roll the trackball to the right or left. 3. Click the trackball. Pause a media file When playing a song, video, or voice note, click the pause icon. To resume playing the song, video, or voice note, click the play icon.
Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device. • To mute the volume, press the Mute key on the top of your device.
About using a headset You can purchase an optional headset to use with your BlackBerry® device. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.
Create a standard playlist 1. On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists . 4. Click New Playlist . 5. Click Standard Playlist . 6. Type a name for the playlist. 7. Press the Menu key. 8. Click Add Songs . 9. Click a song.
10. Click Save . Related topics Shuffle songs, 105 Delete a song from a playlist 1. On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists . 4. Click a standard playlist. 5. Highlight a song. 6. Press the Menu key. 7. Click Remove .
Related topics Rename an audio or video file, 115 Rename a picture or picture folder, 116 Delete a playlist 1. On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists . 4. Highlight a playlist. 5. Press the Menu key. 6. Click Delete .
6. Press the Menu key. 7. Click Save . Apply a color effect to videos You can apply a sepia or black-and-white color effect to videos that you record. 1. On the Home screen, click the Media icon. 2. Click the Video Camera icon. 3. Press the Menu key. 4.
Camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Take a picture 1. On the Home screen, click the Camera icon. 2. Press the Right Convenience key all the way down.
5. Press the Menu key. 6. Click Save . Related topics Move a media file, 116 Change the location for storing videos, 111 Change options to compensate for different lighting conditions in pictures You can change the default flash setting, if available, and white balance of the pictures that you take.
Pan a picture To perform this task, you must be zoomed in to the picture. In a picture, roll the trackball. Zoom in to or out from a picture 1. In a picture, press the Menu key. 2. Click Zoom In or Zoom Out . To zoom back to the original picture size, press the Menu key.
6. Click View Slide Show . To close the slide show, press the Escape key. Change the number of seconds between slides in a slide show 1. On the Home screen, click the Media icon. 2. Press the Menu key. 3. Click Options . 4. Change the Slide Show Interval field.
7. Click Rename . 8. Type a name for the file. 9. Click Save . Related topics Rename a picture or picture folder, 116 Rename a playlist, 109 Rename a picture or picture folder You can only rename pictures and picture folders that you transferred to or created on your BlackBerry® device.
Delete a media file or folder You can only delete media files and folders that you added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Highlight a media file or folder. 5. Press the Menu key.
Depending on your device model, you might not be able to format your device memory. 1. On the Home screen or in a folder, click the Options icon. 2. Click Memory . 3. Press the Menu key. 4. Click Format . 5. Complete the instructions on the screen. View the amount of memory used by media files 1.
Turn off mass storage mode or MTP 1. On the Home screen or in a folder, click the Options icon. 2. Click Memory . 3. Change the Media Transfer Protocol (MTP) field or the Mass Storage Mode Support field to No .
3. Click Encryption . 4. Change the Encryption field to Enabled . 5. To encrypt data in the device memory, set the Device Memory field to Enabled . 6. To encrypt files stored on a media card and on yo.
If you want to transfer files quickly between your media card and computer, use mass storage mode or MTP. Use mass storage mode to transfer all file types and MTP to transfer media files. Depending on your BlackBerry device model or your wireless service provider, mass storage mode or MTP might not be supported.
For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager. Synchronize your music from your computer to your device using BlackBerry Media Sync To perform this task, mass storage mode must be turned on.
Change how you transfer files between your device and your computer Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported. 1. On the Home screen or in a folder, click the Options icon.
6. Press the Menu key. 7. Click Select Here . Stop downloading an attachment 1. In a message, highlight an attachment that you are downloading. 2. Press the Menu key.
Download a picture Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Media icon. 2. Click the Pictures icon.
Troubleshooting: Media I cannot play a media file on a web page Your BlackBerry® device might not support the size or file format of the media file. I cannot open media files Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.
• Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device. • In your media card options, if there is a message to format your media card, disconnect your device from your computer.
Browser Browser basics Browsing web pages Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.
Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward . Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh . Save a web page to the main messages application A saved web page displays content that was current at the time that you saved the web page.
Return to the home page 1. On a web page, press the Menu key. 2. Click Home . Close the browser 1. On a web page, press the Menu key. 2. Click Close . Viewing, copying, and forwarding addresses View the address for a web page 1. On a web page, press the Menu key.
2. Press the Menu key. 3. Click Link Address or Image Address . 4. Click Send Address . 5. Click a message type. To return to the browser after you send the message, press the Escape key. Viewing pictures and playing media files Play a media file on a web page 1.
Add a bookmark for a web page Depending on the browser that you used to visit a web page or add a bookmark, when you click the web page in the browser history or bookmark list, the web page might open in the browser that you used to visit the web page and not the browser that you set as your default browser.
4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete Bookmark . Add a bookmark folder for web pages 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Bookmarks . 4. Highlight a bookmark folder. 5. Press the Menu key.
Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content.
3. Click Get Audio . Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened . • Highlight a date field. Press the Menu key. Click Mark Prior Opened .
3. Click Options . 4. Click General Properties . 5. Change the Default View field. 6. Press the Menu key. 7. Click Save Options . Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page.
Change display options for web pages 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options . 4. Click Browser Configuration . 5. Perform any of the following actions: • To view background images, select the Use Background Images check box.
• Prompt Before Running WML Scripts 6. Press the Menu key. 7. Click Save Options . Clear a browser cache 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options . 4. Click Cache Operations . 5. Beside a cache type, click Clear .
3. Click Browser . 4. Set the Default browser configuration field. 5. Press the Menu key. 6. Click Save . About Gears Gears™ is an extension to the browser application that is designed to provide a richer browsing experience.
About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL.
Prompt for Certificate: Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers.
Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news.
Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway.
Troubleshooting: Browser No browser is available on my device Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network.
Date, time, and alarm Set the date and time manually 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the Menu key. 3. Click Set Time . 4. Change the Update Time field to Manual . 5. Click the Time field. 6. Roll the trackball to select a time.
Change what appears on the display when your device is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the Menu key. 3. Click Options . 4. Change the When Charging field. 5. Press the Menu key. 6. Click Save .
Related topics Set options for bedside clock mode, 147 Set options for bedside clock mode 1. On the Home screen, click the Clock icon. 2. Press the Menu key.
5. Press the Menu key. 6. Click Save . Use the stopwatch 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the Menu key. 3. Click Stopwatch . 4. Click the start/stop icon. 5. Perform any of the following actions: • To record lap times, click the lap icon.
Troubleshooting: Date, time and alarm The time on my device is incorrect 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the Menu key.
Personal organizer Contacts Contact basics Add a contact 1. On the Home screen, click the Contacts icon. 2. Click New Contact . 3. Type the contact information. 4. Press the key. 5. Click Save . Add a contact from a message, call log, or web page 1. In a message, a call log, or on a web page, highlight a contact.
Add a pause or a wait to a phone number 1. After typing the main part of a phone number in a phone number field, press the Menu key. 2. Click Add Pause or Add Wait . 3. Type the additional numbers. 4. Press the Menu key. 5. Click Save . View a contact 1.
3. Perform one of the following actions: • To add a contact to your contact list, click Add to Contacts . • To add all the contacts, click Add All to Contacts . • To view information for a contact, click View . • To delete a contact from the contact lookup results, click Delete .
5. Highlight a picture. 6. Press the Menu key. 7. Click Select . 8. Center the picture in the box. 9. Press the Menu key. 10. Click Crop and Save . Change the caller ID picture for a contact 1. On the Home screen, click the Contacts icon. 2. Highlight a contact.
Create a mailing list 1. On the Home screen, click the Contacts icon. 2. Press the Menu key. 3. Click New Group . 4. Type a name for the mailing list. 5. Press the Menu key. 6. Click Add Member . 7. Click a contact. 8. To add another contact, repeat steps 4 to 6.
Multiple contact lists About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device.
4. Press the Menu key. 5. Click Save . Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click an application icon.
Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list.
1. On the Home screen, click the Calendar icon. 2. In Day view, beside the start time, type the subject of the appointment. 3. Type a location in parentheses. 4. To change the end time, roll the trackball. 5. Click the trackball. If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar.
7. Click Save . Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling . 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appears.
9. Press the Menu key. 10. Click Save . Related topics Turn off your device, 252 Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the Menu key. Click Show Legend . Change the list of participants for a meeting To perform this task, you must be the meeting organizer.
Send an email message to all meeting participants 1. In a meeting, meeting invitation, or meeting response, press the Menu key. 2. Click Email All Attendees . Contact a meeting participant 1. In a meeting, meeting invitation, or meeting response, highlight a contact.
4. Type CCM: and the moderator conference call bridge number. Do not include spaces. 5. Type a lowercase x . Do not include spaces before or after the x.
4. Click General Options . 5. Change the Default Reminder field. 6. Press the Menu key. 7. Click Save . Related topics Turn off your device, 252 Change the snooze time for reminders, 164 Change the start and end time for days 1. On the Home screen, click the Calendar icon.
6. Press the Menu key. 7. Click Save . Change the first day of the week 1. On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Options . 4. Click General Options . 5. Change the First Day of Week field. 6. Press the Menu key. 7.
To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device within the set period of time appear in a calendar.
4. Click a calendar. 5. Change the Appointment Color field. 6. Press the Menu key. 7. Click Save . Change the calendar that reminds you of appointments 1. On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Options . 4. Click a calendar.
Troubleshooting: Calendar I cannot schedule appointments that span multiple days If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
Tasks Task basics Create a task 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Click Add Task . 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6. Press the Menu key.
• To mark the task as deferred, in progress, or waiting, click Open . Set the Status field. Press the Menu key. Click Save . Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the Menu key. 3. Click Hide Completed .
6. Press the Menu key. 7. Click Save . Change the snooze time for reminders 1. On the Home screen or in the Applications folder, click the Calendar or Tasks icon. 2. Press the Menu key. 3. Click Options . 4. If necessary, click General Options . 5. Change the Snooze field.
Memos Memo basics Create a memo 1. On the Home screen or in the Applications folder, click the MemoPad icon. 2. Click Add Memo . 3. Type the memo information. 4. Press the Menu key. 5. Click Save . Change a memo 1. On the Home screen or in the Applications folder, click the MemoPad icon.
Delete a memo 1. On the Home screen or in the Applications folder, click the MemoPad icon. 2. Highlight a memo. 3. Press the Menu key. 4. Click Delete .
Create a category for contacts, tasks, or memos You can create categories to organize items in the contacts application, tasks application, and memos application. 1. On the Home screen, click an application icon. 2. Press the Menu key. 3. Click Filter .
3. Click Filter . 4. Highlight a category. 5. Press the Menu key. 6. Click Delete . Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard.
Ring tones, sounds, and alerts Ring tones, sounds, and alerts basics About ring tones, sounds, and alerts Sound profiles define how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content.
Change a sound profile If you change a setting in a preloaded sound profile that is based on the Normal sound profile, that change will override the corresponding Normal sound profile setting in the preloaded sound profile. 1. On the Home screen, click the Sounds icon.
4. Press the Menu key. 5. Click Delete . Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts.
LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device.
Troubleshooting: Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail.
Typing Typing basics Cut, copy, and paste text 1. With text highlighted, press the Menu key. 2. Click Cut or Copy . 3. Place the cursor where you want to insert the cut or copied text. 4. Press the Menu key. 5. Click Paste . Clear a field 1. When typing text, press the Menu key.
Typing input methods Switch typing input methods when you are typing To perform this task, the keyboard on your BlackBerry® device must display Arabic or Russian letters. 1. When you are typing, press the Menu key. 2. Click Enable Multitap or Enable SureType .
Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language.
Use shortcut keys on the Home screen By default, shortcuts for the Home screen are turned off so that you can dial phone numbers from the Home screen. 1. From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options . 4. Click General Options .
Correct spelling quickly while you type By default, your BlackBerry® device underlines words that it does not recognize. 1. Place the cursor in the underlined word. 2. Click the trackball. 3. Perform one of the following actions: • To replace the misspelled word with a suggested spelling, click a word in the list that appears.
2. Click Spell Check . 3. Click Custom Dictionary . 4. Highlight a word. 5. Press the Menu key. 6. Click Edit . 7. Change the word. 8. Press the Enter key. 9. Press the Menu key. 10. Click Save . Delete a word from the custom dictionary 1. On the Home screen or in a folder, click the Options icon.
Change a word in the custom dictionary 1. On the Home screen, click the Options icon. 2. Click Custom Dictionary . 3. Highlight a word. 4. Press the Menu key. 5. Click Edit . 6. Change the word. 7. Press the Enter key. 8. Press the Menu key. 9. Click Save .
AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes.
3. Click an AutoText entry. 4. Change the AutoText entry. 5. Press the Menu key. 6. Click Save . Delete an AutoText entry 1. On the Home screen or in a folder, click the Options icon. 2. Click AutoText . 3. Highlight an AutoText entry. 4. Press the Menu key.
Troubleshooting: Typing I cannot check spelling You can only check the spelling of text that you type. You can check spelling in English, German, Spanish, French, Dutch, Italian, Portuguese, Arabic, Danish, Greek, Norwegian, Russian, Swedish, Turkish, Afrikaans, Catalan, Czech, and Hungarian.
Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Options icon.
4. Press the Menu key. 5. Click Save . Use a shortcut to switch typing input languages while you type To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the Home screen or in a folder, click the Options icon. 2. Click Language . 3. Change the Name Display field.
Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting 1. On the Home screen or in a folder, click the Options icon.
2. Click Pictures . 3. Browse to a picture. 4. Click Set As Wallpaper . Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Media icon. 2. Click Pictures . 3.
You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, customize the appearance of folders that you create, and move application icons into folders and out of folders. Add an application folder 1.
3. Click Delete . Set the number of icons that appear on the Home screen 1. On the Home screen, click the Options icon. 2. Click Advanced Options . 3. Click Accessibility . 4. Change the Grid Layout field. 5. Press the Menu key. 6. Click Save . Turn on LED notification for wireless coverage 1.
Set the cursor speed 1. On the Home screen or in a folder, click the Options icon. 2. Click Screen/Keyboard . 3. Set the Key Rate field. 4. Press the Menu key. 5. Click Save . Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience key on the side of the device.
4. Click a theme. 5. To change the layout of the theme, in the Set Home Screen Layout section, click an option. 6. Click Save . Delete a theme You can only delete themes that you have downloaded to your BlackBerry® device. 1. On the Home screen or in a folder, click the Options icon.
Search Messages, attachments, and web pages Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your .
Include Encrypted Messages: Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages. Service: If your device is associated with more than one email address, change the email account that your device should search in for messages.
Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a web page, press the Menu key. 2.
Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. 1. On the Home screen or in the Applications folder, click the Search icon. 2. Perform any of the following actions: • In the Text field, type text or a phone number to search for.
Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for a contact in a list of contacts, type the contact name or initials separated by a space. • To search for text in a message, press S .
Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer, over the wireless network.
2. Press the Menu key. 3. Click Options . 4. Click Email Reconciliation . 5. If necessary, change the Message Services field. 6. Set the Delete On field. 7. Press the Menu key. 8. Click Save . It takes a short period of time for messages to be deleted over the wireless network.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.
Prerequisites: Restoring data over the wireless network • Your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. • Your BlackBerry device must be connected to the wireless network.
Troubleshooting: Synchronization Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on.
Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.
Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset.
Turn on Bluetooth technology, 211 Connect to a paired Bluetooth enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device.
4. Click Receive Using Bluetooth . 5. Send a media file from the paired Bluetooth enabled device. 6. If necessary, click Yes . 7. Click Save . Send a media file To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.
Bluetooth technology options Bluetooth profiles Depending on your BlackBerry® device model and wireless network, some profiles might not be supported.
Wireless Bypass: This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network.
2. Click Bluetooth Options . 3. Press the Menu key. 4. Click Options . 5. In the Device Name field, type a name for your BlackBerry® device. 6. Press the Menu key. 7. Click Save . Turn off Bluetooth connection notification 1. On the Home screen, click the Manage Connections icon.
Turn off a Bluetooth profile 1. On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options . 3. Press the Menu key. 4. Click Options . 5. Clear the check box beside one or more Bluetooth® profiles. 6. Press the Menu key. 7. Click Save .
Troubleshooting: Bluetooth technology I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined. On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000 .
GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services.
3. Click GPS . 4. Perform one of the following actions: • To turn off location aiding, change the Location Aiding field to Disabled . • To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming . 5. Press the Menu key.
Maps Map basics Get directions 1. On the Home screen or in a folder, click the Maps icon. 2. On a map, press the Menu key. 3. Click Get Directions . 4. Perform one of the following actions to specify a starting location: • To specify a new location, type the location information in the Enter (or Select) Start Location field.
• To view a new location, type an address in the Find field. To type the address information into specific address fields, click Advanced . • To view a location for a contact, type the contact name in the Find field.
About GPS technology, 27 Set a home or work address 1. On a map, press the Menu key. 2. Click Layers . 3. If necessary, expand the Favorites folder and the Locations folder. 4. Highlight Home or Work . 5. Press the Menu key. 6. Click Edit . 7. Edit the address information.
Pan a map On a map, roll the trackball. Maps bookmarks Add a bookmark for a location or route 1. On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3. Click Add To Favorites . 4. Perform any of the following actions: • To rename the bookmark, in the Label field, type a new name.
Add a bookmark folder for locations or routes 1. On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3. Click Find Location . 4. Click Favorites . 5. Press the Menu key. 6. Click Add Subfolder . File a bookmark for a location or route 1.
View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. 1. On a map, press the Menu key. 2. Click Options .
View a geotagged picture on a map When you highlight a geotagged picture that is saved on your BlackBerry® device, a globe indicator appears beside the file name in the lower- left corner of the screen. 1. On the Home screen, click the Media icon. 2.
Feature availability, 9 User Guide Maps 228.
Applications About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact.
Close an application so that it is not running To optimize the performance of your BlackBerry® device, try to close applications when you are finished with them. In an application, perform one of the following actions: • Press the Menu key. Click Close .
About social networking applications You can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts. Depending on the social networking application, you might be able to send messages, share pictures, change your status, and more.
Legal notice, 320 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server , you might not be able to delete some third-party applications. For more information, contact your administrator.
Troubleshooting: Applications I cannot add, update, or return to the previous version of an application Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add or update the application.
BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and features • to resolve a technical issue • your wireless service provider requires that you update the BlackBerry Device Software.
Return to the previous version of the BlackBerry Device Software Depending on the options set by your wireless service provider or administrator, you might not be able to perform this task. 1. On the Home screen or in a folder, click the Options icon.
The first time that you visit the update web site, you download the BlackBerry® Application Loader to your computer, allowing you to update your software without connecting to the wireless network and without contributing to data usage in your wireless service plan.
My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card.
Wireless network coverage Turn on the connection to the wireless network If the OFF indicator appears at the top of your Home screen, you might want to turn on the connection to the wireless network. You should keep the connection turned off in certain places, such as on an airplane or in a hospital.
Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.
2. Click Services Status . Roaming About roaming and international roaming In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network.
If the wireless coverage indicators display anything other than 1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE, or NTWK, you might be in an area of reduced wireless coverage where features such as email messaging and internet browsing are not available (you might only be able to make a phone call or send and receive SMS text messages).
9. Click Save . Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported.
• If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly. • Verify that you have turned on the connection to the wireless network.
Wi-Fi technology Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported. About connecting to a Wi-Fi network If you are in a Wi-Fi® coverage area and your wireless se.
5. When you are prompted to save a profile for the Wi-Fi network, click Next so that your BlackBerry device connects to the Wi-Fi network automatically next time. 6. On the Wi-Fi Setup Complete screen, do any of the following: • To change the order of your Wi-Fi profiles, click Prioritize Wi-Fi Profiles .
8. Click Next . 9. On the Wi-Fi Setup Complete screen, perform any of the following actions: • To change the order of your Wi-Fi profiles, click Prioritize Wi-Fi Profiles . • To complete the Wi-Fi connection setup, click Finish . To change your Wi-Fi network options later, on the Home screen, click the Manage Connections icon.
Prevent your device from connecting to a Wi-Fi network 1. On the Home screen, click the Manage Connections icon. 2. Click Wi-Fi Options . 3. Highlight a Wi-Fi® profile. 4. Press the Menu key. 5. Click Disable . To allow your BlackBerry® device to connect to the Wi-Fi network again, highlight the Wi-Fi® profile and press the Menu key.
Type a name for the Wi-Fi® profile. SSID: Type the Wi-Fi network name. Band type: Set the Wi-Fi network type. If you do not know the network type, do not change this field. Connection Mode (Automatic): Set whether your BlackBerry® device automatically connects to the Wi-Fi network when it is available.
Inner link security: If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Use hard token: Set whether you use a hardware token to connect to the Wi-Fi network. Token serial number: If you use a software token to connect to the Wi-Fi network, set the token serial number.
Set your device to connect to a specific Wi-Fi network By default, your BlackBerry® device regularly scans for Wi-Fi® networks and automatically connects to the network that has the highest priority in the Saved Wi-Fi Profiles list. You can choose to scan for and connect to only one of your saved Wi-Fi networks.
About using UMA with a Wi-Fi network If your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to make calls, visit web pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi® network.
Power, battery, and memory Turn off your device Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the End/Power key.
• Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. • Set backlighting to remain on for a shorter period of time and lower its brightness. • Turn off the connection to a wireless network when you are not in a wireless coverage area.
• Stop forwarding email messages to your device when your device is connected to your computer. • Receive only the first section of long email messages. • Store media files on a media card. • Reduce the maximum amount of device memory available for media files.
SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card.
2. Highlight a phone number. 3. Press the Menu key. 4. Click Copy to SIM Phone Book . 5. Press the Menu key. 6. Click Save . Change a SIM card contact 1. In the contact list, press the Menu key. 2. Click SIM Phone Book . 3. Highlight a contact. 4. Press the Menu key.
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen.
3. Change the Lock Handheld Upon Holstering field to Yes . 4. Press the Menu key. 5. Click Save . Lock the keyboard If you are not on a call, you can lock the keyboard to avoid pressing keys accidentally when you are not using your BlackBerry® device.
Password keeper About the password keeper Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password keeper password. When you type this password, the password keeper decrypts your passwords.
View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the Menu key.
Change the password keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the Menu key. 3. Click Change Password . Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon.
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your device is locked, the caller name does not appear on the screen.
Set encryption strength If encryption of data in the device memory is turned on, you can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. On the Home screen or in a folder, click the Options icon.
4. Highlight a service. 5. Press the Menu key. 6. Click Regenerate Encryption Key . Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device.
• To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 6. Press the Menu key. 7. Click Save . Delete sensitive application data from the temporary device memory 1. On the Home screen or in a folder, click the Options icon.
About certificate authority profiles If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile provided by your administrator.
6. Click Show Media Card Certificates or Show Media Card PGP Keys . To view the certificate or PGP® key, press the Menu key. Click Display Certificate or Display PGP Key . View properties for a certificate 1. On the Home screen or in a folder, click the Options icon.
SHA1 Thumbprint: This field displays the SHA-1 digital thumbprint of the certificate. MD5 Thumbprint: This field displays the MD5 digital thumbprint of the certificate. View one type of certificate in the certificate list 1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options . 3. Click Advanced Security Options . 4. Click Certificates . 5. Highlight a certificate. 6. Press the Menu key. 7. Click Show Chain .
Check the revocation status of a certificate or certificate chain 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click Certificates . 5. Highlight a certificate. 6. Press the Menu key.
Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Key Compromise: A person who is not the key subject might have discovered the private key value. CA Compromise: Someone might have revealed the private key of the certificate issuer.
5. Highlight a certificate. 6. Press the Menu key. 7. Click Associate Addresses . 8. Press the Menu key. 9. Click Add Address . 10. Perform one of the following actions: • Click a contact. • Click Use Once . Type an email address. Press the Enter key.
Change how often a certificate authority profile checks certificate status Depending on your organization, you might be able to change how often a certificate authority profile checks the status of its certificate.
8. Press the Menu key. 9. Click Search . 10. Click a PGP key. 11. Click Add PGP Key to Key Store . Download a personal PGP key from the PGP Universal Server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click PGP .
View properties for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click PGP keys . 5. Click a PGP® key. 6. Click View Subkey . PGP key properties Revocation Status: This field displays the revocation status of the PGP® key at a specified date and time.
5. Highlight a PGP key. 6. Press the Menu key. 7. Click Send via Email or Send via PIN . Delete a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click PGP Keys .
Check the revocation status of a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click PGP Keys . 5. Highlight a PGP® key. 6. Press the Menu key. 7. Click Fetch Status .
A person who is not the key subject might have discovered the private key value. Key Retired: The PGP key is no longer used. User ID Invalid: The user information for the PGP key is not valid. PGP key options Change the display name for a PGP key 1. On the Home screen or in a folder, click the Options icon.
5. Press the Menu key. 6. Click Fetch PGP Keys . 7. Press the Menu key. 8. Click Options . 9. Perform one of the following actions: • To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes .
7. Specify information for the certificate server. 8. Press the Menu key. 9. Click Save . Change connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options .
Type the web address of the certificate server. Send connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options . 4. Click Certificate Servers .
Change the key store password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Advanced Security Options .
Change the service that your device uses to download certificates Depending on your organization, you might not be able to change the service that your BlackBerry® device uses to download certificates. For more information, contact your administrator.
2. Click Security Options . 3. Click Advanced Security Options . 4. Click Key Stores . 5. Change the Accept Unverified CRLs field to No . 6. Press the Menu key. 7. Click Save . Your BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service cannot verify.
• log in to a VPN • connect to a Wi-Fi network Turn on two-factor authentication To perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you received with your smart card. 1. On the Home screen or in a folder, click the Options icon.
About smart password entry If you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your device.
Store the pass phrase for your smart card in the application memory 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options . 3. Click Smart Card . 4. Change the PIN Caching field to Enabled . 5. Press the Menu key. 6. Click Save .
VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to a VPN.
10. Press the Menu key. 11. Click Save . Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon.
If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request.
Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device.
Location Data: Set whether third-party applications can use your GPS location information. Server Network: Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.
Data permissions for third-party applications Email: Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your BlackBerry® device. Organizer Data: Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.
My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.
Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry® device. Your wireless service provider or administrator can send service books to your device over the wireless network.
Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report.
Delete a diagnostic report 1. On the Home screen or in a folder, click the Options icon. 2. Click Mobile Network . 3. Press the Menu key. 4. Click Diagnostics Test .
Wi-Fi diagnostic reports Depending on your BlackBerry® device model, this feature might not be supported. About Wi-Fi diagnostic reports Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device.
4. Click Wi-Fi Tools . 5. Click Wi-Fi Diagnostics . 6. Press the Menu key. 7. Click Options . 8. Type the contact information. 9. Press the Menu key. 10.
Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.
Use grayscale for the screen display 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options . 3. Click Accessibility . 4. Change the Color Contrast field to Greyscale . 5. Press the Menu key. 6. Click Save . Set the number of icons that appear on the Home screen 1.
3. Click Add Contact Alert . 4. Press the Menu key. 5. Click Add Name . 6. Click a contact. 7. To add additional contacts, repeat steps 3 to 5. 8. Click the application or item that you want to change. 9. Change the ring tone or alert information. 10.
Voice dialing Make a call using a voice command To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.
Predict words as you type You can set your BlackBerry® device to display a list of suggested words as you type. 1. On the Home screen or in a folder, click the Options icon. 2. Click Language and Text Input . 3. Click Show Text Input Options . 4. Select the Predictive Input check box.
BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle.
BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 10 points Damaging a brick with a bomb: 5 points Play BrickBreaker • To move the paddle, roll the trackball.
3. Click Options . 4. Perform any of the following actions: • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you roll the trackball, select the Paddle acceleration check box. 5. Press the Menu key. 6. Click Save .
Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.
Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time.
3. Click Resume Game . 4. Click a game. Submit a score to the Leaderboard on the Word Mole game web site At the end of a single-player game, you might be prompted to submit your score. If you do not submit your score when prompted, you can submit your score at a later time.
1. On the Multiplayer Game Setup screen, click Options . 2. Perform any of the following actions: • To set the length for a game, set the Point Goal field. • To set the season for a game, set the Season field. • To set bonuses for a game, set the Bonuses field.
Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.
Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry enabled .
DSML Directory Service Markup Language DSML certificate server A BlackBerry® device uses a DSML certificate server to search for and download certificates.
A BlackBerry® device uses an LDAP certificate server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer.
A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Tran.
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