Instruction/ maintenance manual of the product P'9981 Blackberry
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PORSCHE DESIGN Smartphone P'9981 User Guide Version: 7.0.
SWD-1735726-1214094109-032.
Contents Quick Help...................................................................................................................................................................................... 5 Getting started: Your smartphone...............
Videos ............................................................................................................................................................................................ 131 Video camera ......................................
Keyboard ........................................................................................................................................................................................ 199 How to: Keyboard ....................................
How to: Storage space and media cards....................................................................................................................................... 253 Tips: Storage space and media cards ......................................
Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your P'9981 smartphone at a glance New in BlackBerry 7 BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
Customise the home screen even more by hiding panels you don't use regularly and hiding icons in specific panels or all panels. For more information, see Show or hide a Home screen panel , 15 and Show, hide or find an application icon , 16.
Visit the Set-up application The Set-up application helps you learn about navigation and typing, change options to personalise your BlackBerry smartphone and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts.
Keys on the right side of your smartphone Volume/Mute • Press the middle key to mute a call or mute the volume. • Press the top and bottom keys to change the volume. • Press and hold the top or bottom key to play the next or previous media file.
Flashing LED colour Description Amber The battery power level for your smartphone is low, or your smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone.
Messages Saved Messages Added email address Added work email address Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download.
Camera Video Camera Voice Notes Recorder Podcasts YouTube Personal organiser Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files Social networking and mobile purchasing BlackB.
Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games Games folder Some applications might appear in this folder, including applications that you download. BrickBreaker Word Mole Home screen icons These icons are status indicators that appear at the top of the home screen.
Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has this indicator.
Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons These icons appear when you highlight a calendar entry.
Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture.
Show, hide or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All .
2. Click Accessibility . 3. Change the Home Screen Grid Layout field. 4. Press the key > Save . Change what happens when you type on the Home screen Depending on your typing input language, you might not be able to use shortcut keys to open applications.
A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them.
features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. Region Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront.
Related information Synchronise email over the wireless network, 72 Change options for your personal email account, 79 About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps and much more.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth® technology.
• To search for a point of interest such as a business or landmark, type the information for the point of interest in the Business search field at the top of the screen. Press the [Enter key icon] key on the keyboard to start search. Highlight the point of interest.
4. Clear the Spelling checkbox. 5. Press the key > Save . Tips: Top 10 Save time and maximise your efficiency with these quick tips. Tips: Finding apps Look in a folder on your Home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside.
• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press the key > Mark Read . • Mark all messages that are prior to a date as read.
Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications and turning on or turning off network connections. Highlight and click the areas at the top of the home screen.
Close apps when you're finished with them. In an app, press the key and click Close or Exit . Turn off network connections you aren't using. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Check how much storage is used by media files and documents. On the Home screen, click the Media icon. Press the key > Memory Use . Delete unneeded files. On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete .
Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. Click Security > Encryption . Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone data to your computer.
3. Press the key > Set As Wallpaper . Related information My display changed, 206 Add, rename or delete a folder on the home screen On the home screen, do one of the following: • To add a folder, press the key > Add Folder . Type a name for the folder.
Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the Home screen or in a folder, click the Options icon.
7. Press the key > Crop & Save . 8. Press the key > Save . Related information My contact pictures keep changing, 182 Troubleshooting: Top 10 Save time and maximise your efficiency with these quick tips.
I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Related information Generate an encryption key, 271 Wireless coverage indicators, 229 Change or delete a contact, 176 Turn on or turn off a network connection, 224 Turn on or turn off data service or .
Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually.
Related information Change the amount of time before the media player screen closes, 125 User Guide Quick Help 35.
Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications and turning on or turning off network connections.
Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Close apps when you're finished with them. In an app, press the key and click Close or Exit . Turn off network connections you aren't using.
Tips: Finding apps Look in a folder on your Home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the Home screen. On the Home screen, press the key > Show All Icons .
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.
Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software.
• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press the key > Mark Read . • Mark all messages that are prior to a date as read.
Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics F.
• If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages. Related information About multiple phone numbers, 52 My phone number appears as Unknown in the Phone application, 58 Make a call 1.
Change your ringtone, notifiers, reminders or alerts In any sound profile, you can change your ringtone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED and vibration in all of the profiles.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.
Mute a call, 44 Amplify the volume using the audio boost feature, 123 Improve sound quality for media files, 124 Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
• To change the contact that is assigned to a speed dial key, click Edit . Click a new contact. • To assign the contact to a different speed dial key, click Move . In the Speed Dial Numbers list, click a new speed dial key. • To delete the contact from the Speed Dial Numbers list, click Delete .
Add, change or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1. From the Home screen, press the key. 2. Press the key > Options > Call Forwarding .
3. Press the key > Change Password . Fixed dialling and smart dialling Depending on your wireless service provider and wireless network, this feature might not be supported.
About smart dialling With the smart dialling feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set.
Conference call meetings, 172 Make a conference call Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
Delete call logs 1. From the Home screen, press the key. 2. Do one of the following: • To delete a single call log, highlight a call log. • To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
Turn on or turn off dialling from the lock screen, 53 Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings .
• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/ Headset Only) . • To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never . 3. Press the key > Save .
Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password may differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail.
Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.
6. Click OK . My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth® enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: • Disconnect the Bluetooth-enabled headset from your smartphone.
Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialling icon. 2. After the beep, say a voice command.
Available voice commands Voice command Description "Call < contact name or phone number >" Say this voice command to make a call. To perform this task with a Bluetooth® enabled device.
Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Messages How to: Messages Messages at a glance Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email . 3. In the To field, type an email address or a contact name. 4. Type a message. 5. Press the key > Send .
3. In the To field, do one of the following: • Type a contact name. • Press the key > Choose Contact . Click a contact. • Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers.
Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete . • To delete a saved message, press the key > View Saved Messages . Highlight the message. Press the key > Delete .
• To reply to a message, click Reply or Reply to All . • To forward a message, click Forward or Forward As . Related information I can't send messages, 32 View an address instead of a display name In a message, press the key > Show Address .
Set how long your smartphone stores messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions .
Email How to: Email Composing and sending email Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email . 3. In the To field, type an email address or a contact name. 4. Type a message. 5. Press the key > Send .
Delete the disclaimer from an email If your email account uses a BlackBerry Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the key > Remove Disclaimer .
For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Set-up .
Option Description Subject Specify the text that the email filter should search for in the Subject field of your email. Message Specify the text that the email filter should search for in the body of your email. Sent directly to me Set whether the email filter applies to email that includes your email address in the To field.
Synchronising email About synchronisation and reconciliation The wireless data synchronisation feature is designed to synchronise organiser data (contacts, calendar entries, tasks and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.
Related information Delete a message, 65 Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Send Email to Handheld check box. 5. Press the key > Save . To forward email to your BlackBerry smartphone again, select the Send Email to Handheld check box.
If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flags, changes that you make to flags on your smartphone should be reflected in the email application on your computer.
Use colour to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon.
4. Highlight a folder. 5. Press the key > File . Related information Synchronise email over the wireless network, 72 Add, move, rename or delete an email folder To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature.
Stop storing messages sent from your computer on your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
3. Clear the Auto More check box. 4. Press the key > Save . To download more of an email, press the key > More or More All . View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.
Turn on or turn off read receipts Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences .
Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation.
• To create a new label, click New Label . Type a label name. Click Save . • To delete a label, highlight a label. Press the key > Delete . Archive a Google Mail message or conversation If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the conversation.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table . Press the key > Register Now .
• Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually.
• Turn off wireless email reconciliation, and then turn it on again. Related information Synchronise email over the wireless network, 72 Email filters aren't working correctly Try the following actions: • Verify that your email filters are turned on.
Text messages How to: Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported.
Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message .
If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Add an appointment to your calendar from a text message 1. In a text message, highlight an iCalendar attachment. 2. Press the key > View Appointment . 3. Press the key > Add To Calendar . Show names in the history of text messages 1. On the Home screen, click the Text Messages icon.
• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation . • To delete all the messages from the history and close the chat, in your list of text messages, highlight a message.
2. Press the key > Options . 3. In the SMS Text section, select the Disable Word Substitution check box. 4. Press the key > Save . Set how long your service centre attempts to send text messages.
2. Click Device > Advanced System Settings > Cell Broadcasting . 3. Select the Enable Cell Broadcasting check box. • If one or more cell broadcast channels appear on the screen, select the check box beside the channel. • If no cell broadcast channels appear on the screen, highlight the Empty field.
4. Press the key > Save . Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text.
Try the following actions: • Verify that the file is a .vcf ( vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file or .midi file). • Verify that the file isn't copyright protected. • If templates are available for your BlackBerry smartphone, use a blank template to compose your text message.
Troubleshooting: PIN messages I can't send messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a phone number for your contact.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table . Press the key > Register Now .
Hide filed email from the message inbox, 77 Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card.
Save a file or an attachment To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Set font options for a file or an attachment 1. In a file or an attachment, press the key > Options . 2. Change the font fields. 3. Press the key > Save . View properties for a file You can view the size, author, publication date and other properties of a file.
• Update Contact Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone.
Allow messages from contacts in your contact list or allowed sender list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall .
S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Attach a certificate to a message You can attach a certificate to email and PIN messages. 1. When composing a message, press the key > Attach > Certificate .
Add connection information for a certificate server from a message If you are enrolled with the PGP Universal Server, you cannot add connection information for a certificate server from a message. 1. In a message, highlight the indicator at the end of the message.
Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted.
3. Press the key > Save . Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from.
Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously.
2. Click Security > S/MIME . 3. Clear the Warn about problems with my certificates check box. 4. Press the key > Save . To turn on the prompt again, select the Warn about problems with my certificates check box.
Encrypt a message using IBM Lotus Notes native encryption 1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption .
Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages. 1. When composing a message, press the key > Attach > PGP Keys .
Add connection information for a certificate server from a message If you are enrolled with the PGP Universal Server, you cannot add connection information for a certificate server from a message. 1. In a message, highlight the indicator at the end of the message.
Indicator Description The key status isn't current, or your smartphone requires more data to verify the trust status of the key. The sender’s PGP key is expired.
You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification.
2. Click Security > PGP . 3. Change the Message Viewer Icons field. 4. Press the key > Save . Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients are known to support.
I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons: • The attachment information might not be available on the BlackBerry Enterprise Server. • Your administrator might have set options to prevent you from opening attachments in encrypted messages.
Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card.
Save a file or an attachment To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Send a file To send a video, the video must be recorded in MMS mode. The type of file that you're trying to send, the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file.
Related information Send a file, 98 Managing files and attachments View properties for a file You can view the size, author, publication date and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file.
View a hidden file or folder You can view files or folders that you hid. 1. On the Home screen, click the folder that contains the file or folder that you hid. 2. Press the key > Explore . 3. Browse to the folder that contains the file or folder that you hid.
View the content of a cell In a spreadsheet, click a spreadsheet cell. Change the size of a column In a spreadsheet, do one of the following: • To change the size of a column, click the column label. Click a size. • To view all the text in a column, click the column label.
• To rotate a slide, click Rotate . • To zoom in to or zoom out from a slide, click Zoom In or Zoom Out . • To zoom back to the original slide size, press the key > Fit to Screen . Save a slide 1. When viewing a presentation in slide view, press the key > Save Slide .
Media How to: Media Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. 5. If the media controls do not appear at the bottom of the screen, click the trackpad.
Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. Do one of the following: • On the Home screen, click the Media icon.
• To rename a file, click Rename . Type a name for the file. Click Save . • To delete a file, click Delete . View properties for a file You can view the size, author, publication date and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon.
If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.
The type of file that you're trying to send, the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
File extensions Video file formats Audio file formats WMA WMV • Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 — MP3 FLAC — FLAC OGG — • FLAC • Ogg Vorbis AAC — • A.
To stop shuffling songs, press the key > Shuffle . To stop repeating songs, press the key > Repeat > Off . Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry device memory or media card.
Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a d.
Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options . 3. Select the Display Closed Captions check box.
I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
How to: Video camera Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Record a video To perform this task, you might need to have a media card inserted in your BlackBerry smartphone.
Change the video size and format The larger the video, the more storage space the video requires. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options . 3. Change the Video Format field. 4. Press the key > Save .
The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
How to: Camera Camera at a glance Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1.
2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimise the settings for different environments.
Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another picture straight away. 1. On the Home screen, click the Camera icon. 2.
The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
About file encryption, 255 Pictures How to: Pictures Pictures at a glance Zoom, pan or rotate a picture In a picture, do one of the following: • To zoom in to the picture, click the trackpad. • To zoom out from the picture, press the key. • To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.
3. Press the key > Set As Wallpaper . Related information My display changed, 206 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon.
Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry smartphone or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations.
I receive an error message after I rotate a picture Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format.
My smartphone isn't using the correct ringtone or wallpaper If you're using a ringtone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
• If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large . Large pictures use more storage space than smaller pictures. • In the video camera options, verify that the Video Format field is set to a smaller format.
Change the amount of time before the media player screen closes, 125 User Guide Media 147.
Ringtones, sounds and alerts How to: Ringtones, sounds and alerts About ringtones, sounds and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls, messages, reminders and browser content.
2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile . 3. In the Name field, type a name for the profile. 4. Click the item that you want to change. 5. Change the ringtone, notifier or reminder information. 6. Press the key > Save .
Flashing LED colour Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED.
Troubleshooting: Ringtones, sounds and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail.
Browser How to: Browser Browser at a glance User Guide Browser 152.
Browser basics Browsing webpages Visit a web page or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry smartphone. For more information about the charges associated with using each browser, contact your wireless service provider.
Search for text in a message, in a file or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment or on a webpage, press the key > Find or Find on Page .
Return to the browser home page To perform this task, you must have a browser home page set on your BlackBerry smartphone. 1. On a webpage, press the key. 2. Click Home . Close the browser 1. On a webpage, press the key. 2. Click Close . Playing media files, viewing pictures and downloading files View a full picture on a webpage 1.
• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link . • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link . To paste the address, press the key > Paste .
3. Highlight a bookmark. 4. Press the key. • To change a bookmark, click Edit . Change the bookmark. Press the key. Click Save . • To delete a bookmark, click Delete . Send a bookmark for a webpage 1. On the Home screen, click the Browser icon. 2.
• To use your browser home page as the start page when you first open the browser, change the Start Page field to Home Page . 4. Press the key > Save . Change the font size for text on webpages 1. On the Home screen, click the Browser icon. 2. Press the key > Options .
3. In the Web Content section, do one of the following: • To stop loading images on webpages, clear the Load Images check box. • To stop playing embedded media files on webpages, clear the Enable Embedded Media Files check box. 4. Press the key > Save .
4. Press the key > Save . Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support.
Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotiation.
Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the Home screen or in a folder, click the Options icon.
Browser push options Option Description Process MDS Set whether your BlackBerry smartphone accepts browser push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service. MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services.
2. Click Subscribe to RSS Feed . 3. Select the check box beside each feed that you want to add. 4. Click Subscribe . 5. Click OK . Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry smartphone.
Calendar How to: Calendar Synchronising calendar About synchronisation and reconciliation The wireless data synchronisation feature is designed to synchronise organiser data (contacts, calendar entries, tasks and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.
About synchronisation conflicts A synchronisation conflict occurs when you change the same email or organiser data item on your BlackBerry smartphone and in the email application on your computer.
Manage data synchronisation conflicts You can change how conflicts that occur during organiser data synchronisation are resolved by turning off wireless data synchronisation, changing conflict resolution options and synchronising organiser data using the synchronisation tool of the BlackBerry Desktop Software.
Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application.
Delete an appointment, meeting or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting or alarm. 3. Press the key > Delete . Respond to a meeting invitation 1. In a meeting invitation, press the key. 2. Click Accept , Tentative or Decline .
3. Click Invite Attendee , Change Attendee or Remove Attendee . 4. Press the key > Save . Forward a meeting invitation To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box. 3. Press the key > Save . Change options for reminders 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions .
Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions . 3. Select the Show Tasks check box. 4. Press the key > Save . Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry smartphone.
5. Type a lowercase x . Do not include spaces before or after the x. 6. Type the moderator access code. Type a space after the moderator access code. Example If the participant and moderator conferenc.
Some characters in calendar entries don't appear correctly after synchronisation If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters.
Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact . Type the contact information.
4. Press the key > Save . Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit . Change the contact information. Press the key > Save .
Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit . 4. Press the key > Add Picture . 5. Find, highlight and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use.
To remove a category from a contact, task or memo, clear the check box beside the category. Create a category for contacts, tasks or memos You can create categories to organise items in the Contacts application, Tasks application and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon or MemoPad icon.
2. If necessary, click a calendar account or contact list. 3. Select the Wireless Synchronisation check box. 4. Press the key > Save . If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronise calendar data.
Manage data synchronisation conflicts You can change how conflicts that occur during organiser data synchronisation are resolved by turning off wireless data synchronisation, changing conflict resolution options and synchronising organiser data using the synchronisation tool of the BlackBerry Desktop Software.
View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contact List . 3. Click a contact list. Change the default contact list 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services .
Sort contacts or tasks 1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon. 2. Press the key > Options . 3. If necessary, click General Options .
Clock How to: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . • To get the date and time from the wireless network automatically, change the Update Time field to Automatic .
4. Press the key > Save . Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3. Change the When Charging field. 4. Press the key > Save .
• To turn off the flashing LED notification, select the Disable LED check box. • To turn off the connection to the wireless network so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio check box.
4. Press the key > Save . Troubleshooting: Clock The time on my smartphone is not correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time .
Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.
• To mark the task as deferred, in progress or waiting, click Open . Change the Status field. Press the key > Save . Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed .
Synchronise organiser data over the wireless network Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.
4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete . Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos or passwords.
Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy or paste text 1.
2. Press the key. 3. Click Cut or Copy . 4. Press the key > Paste . Type a symbol Press the key. Type the letter that appears below the symbol. Type an accent or special character Press and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the accented or special character appears.
Do any of the following: • To type the first letter on a key, press the letter key once. • To type the second letter on a key, press the letter key twice. • To type the third letter on a key, press the letter key three times. • To type the fourth letter on a key, press the letter key four times.
Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognises the word when you check spelling. Stop adding items to the custom dictionary automatically 1. On the Home screen or in a folder, click the Options icon.
Undo a Word Substitution change If the Word Substitution feature changes a word that you don't want to change, you can undo the change. Turn off word substitution 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing .
Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry smartphone does not recognise, spelling suggestions, when available, appear in bold in the list that appears when you type.
Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish and Turkish.
Keyboard How to: Keyboard Show or hide the keyboard hide bar By default, a bar above the touch screen keyboard allows you to quickly hide the touch screen keyboard. You can change your options to show or hide the bar. 1. On the Home screen or in a folder, click the Options icon.
3. Select the Key Tone check box. 4. Press the key > Save . Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon.
Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English.
Troubleshooting: Language Some characters do not appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator.
Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper . Related information My display changed, 206 Set options for backlighting 1.
Organising applications on the Home screen About organising application icons Application icons can appear on the Home screen or in folders on the Home screen.
3. Press the key > Save . Add, rename or delete a folder on the home screen On the home screen, do one of the following: • To add a folder, press the key > Add Folder . Type a name for the folder. Click Add . • To rename a folder, highlight a folder.
Change themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display . 3. In the Theme section, click a theme.
GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings . 3. Change the GPS Data Source field. 4. Press the key > Save .
Maps How to: Maps Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map. 1. On the Home screen, click the Maps icon. 2. If your smartphone is in zoom mode, click the trackpad to switch to pan mode.
View an address on a map using a link When your BlackBerry smartphone recognises an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address. 2. Press the key > View on Map .
• In the Label field, type a new name for the location. • In the Description field, type a description of the location. 6. Click OK . Delete a location from your list of favourites 1. On the Home screen, click the Maps icon. 2. Press the key > Favourites .
• To send a location that's in a list, such as your list of favourite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location . 3. Click a message type. Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the key.
Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the key > Options . 2. Click Global Map Options . 3. Perform any of the following actions: • Change the Default Font Family field.
If your email account uses a BlackBerry Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Applications How to: Applications About multi-tasking Your BlackBerry smartphone supports multi-tasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Keep an application running in the background and switch to another application • To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for.
3. Click an application. Delete an application If your email account uses a BlackBerry Enterprise Server, your organisation might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon.
Error messages: BlackBerry Device Software "App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200.
Error message and cause Possible solution Error 603 : Application error Error 200 : BlackBerry Device Software error Error 545 : Incompatible file system Try the following actions: • Reset your smartphone. • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software.
You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software.
BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons: .
Update the BlackBerry Device Software from a website If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry Device Software updates that have been approved for use in your organisation.
Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions . • If supported by your input language, in a message or memo, type myver followed by a space.
Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting www.
• To turn on a network connection, select the check box beside a connection type. • To turn off a network connection, clear the check box beside a connection type. • To turn on the network connections that were turned on previously, click Restore Connections .
Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.
Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are travelling.
5. Press the key > Delete . 6. Press the key > Close . Change the order of preferred networks To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Wireless coverage indicators Indicators in the top right-hand corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider.
Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. How to: Wi-Fi technology Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting www.
Connect to a Wi-Fi network About connecting to a Wi-Fi network With Wi-Fi technology, your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless access point at your home, work or in a hotspot area.
• To use a PIN, click Enter PIN into router . On your smartphone, click Start . Your smartphone provides you with a PIN. On the administration screen for your router or access point, type the PIN. Connect to a Wi-Fi network manually If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network.
Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again. 1.
Option Description Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses. WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network.
Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronise the root certificate between your smartphone and your computer.
Permission Description Internet Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi connections.
Indicator Description Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.
• If you're using the Push Button Set-up method, verify that the access point is enabled with Wi-Fi Protected Setup, and that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that not more than one access point within range is in this mode.
Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth® technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.
• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device.
Share contacts with a paired Bluetooth enabled car kit 1. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections . 3. Highlight a Bluetooth® enabled car kit.
Send and receive a contact card using Bluetooth technology You can send and receive contact cards directly through the Contacts application using Bluetooth® technology. 1. On the Home screen, click the Contacts icon. 2. Click a contact. 3. Press the key > Send Contact Card > Send Using Bluetooth .
Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported.
Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronise your organiser data without using a connection to the wireless network.
Change the pairing name for your BlackBerry smartphone 1. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections . 3. Press the key > Options .
Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth® enabled device must support data encryption. 1. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Related information Make your smartphone discoverable, 243 My list of paired Bluetooth devices doesn't appear Try the following actions: • Verify that Bluetooth® technology is turned on. • Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application.
3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save . Delete a saved dock profile 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories . 3. Highlight a dock profile. 4. Press the key > Delete .
Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the key.
Turn off network connections you aren't using. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. Click a network connection to clear the check box. If your BlackBerry smartphone supports Wi-Fi, use Wi- Fi when you're in an area with reduced wireless coverage.
Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ringtones, videos or pictures.
4. To set a password for your data, in the Password field, enter a password. 5. In the Confirm field, re-enter the password. 6. Click Save . Related information Restore smartphone data from your media card, 254 Restore smartphone data from your media card To perform this task, mass storage mode must be turned off.
My smartphone doesn't recognise my media card, 257 Format your media card or built-in media storage Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media storage.
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the encrypted contact information doesn't appear on the screen. 1. On the Home screen or in a folder, click the Options icon.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.
Tips: Freeing space for your music, pictures, videos and files, 26 User Guide Storage space and media cards 258.
Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos and more on your BlackBerry smartphone. You can choose to narrow your search from an app. You can also choose to expand your search to the Internet.
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search in for messages.
1. In a message, in a file, in an attachment or on a webpage, press the key > Find or Find on Page . 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page .
SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. In the contact list, press the key > SIM Phone Book . 2. Press the key > New .
Replace or merge contacts on your wireless service provider's contact back-up server In order to perform this task, you will need to sign up for your wireless service provider's contact back-up service, and you must have backed up your SIM card phone book to your wireless service provider's contact back-up server.
Change the display name for a phone number If your SIM card supports more than one phone number, you can personalise the display name for your phone numbers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card .
Security How to: Security Security basics About the smartphone password If you set a BlackBerry smartphone password, you'll be prompted to enter your password to unlock your smartphone.
I forget my smartphone password, 33 Delete smartphone data, third-party applications or media card files, 268 Change the smartphone password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password .
Delete smartphone data, third-party applications or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.
Set a limit for password attempts in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options . 3. Change the Password Attempts field. 4. Press the key > Save . Copy a password 1.
4. Press the key > Save . Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked.
• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key . • To encrypt files using your smartphone password, change the Mode field to Device Password . • To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key .
If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information . 3. Highlight a service.
Delete sensitive application data from the temporary smartphone memory 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning . 3. To delete sensitive data for all applications, in the Memory to clean section, click Clean .
About certificate enrolment If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator.
Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronise the root certificate between your smartphone and your computer.
Property Description Serial Number This field displays the certificate serial number in hexadecimal format. Key Usage This field displays approved uses of the public key. Subject Alt Name This field displays an alternative email address for the certificate subject, if an alternative email address is available.
Delete a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates . 3. Highlight a certificate. 4. Press the key > Delete . View the certificate chain for a certificate 1.
Indicator Description Enrolment with the certificate authority profile is pending because an action from the user is required to continue, or because enrolment is scheduled to occur later. Enrolment with the certificate authority profile is required and will occur automatically.
Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Key Compromise A person who is not the key subject might have discovered the private key value. CA Compromise Someone might have revealed the private key of the certificate issuer.
2. Click Security > Advanced Security Settings > Certificates . 3. Press the key > Fetch Certificates . 4. Press the key > Options . 5. Clear the Prompt for Label checkbox. 6. Press the key > Save . When you add a certificate, your BlackBerry smartphone uses the certificate subject as the name for the certificate.
PGP key basics Download a PGP key from an LDAP-enabled server If you use the PGP Universal Server, you might not be able to download PGP keys from an LDAP-enabled server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys .
3. Press the key > Show Media Card Certs or Import Media Card PGP Keys . To view the details for a certificate or PGP key, press the key > Details . View details for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys .
Delete a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP . 3. Highlight a PGP key. 4. Press the key > Delete . Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server.
2. Click Security > PGP . 3. Highlight a PGP key. 4. Press the key > Trust or Distrust . Revoke a PGP key If you revoke a PGP key, the PGP key is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the PGP Universal Server.
4. Press the key > Options . 5. Clear the Prompt For Label check box. 6. Press the key > Save . When you add a PGP key, your BlackBerry smartphone uses the name that the PGP Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1.
Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server. Server URL Type the web address of the certificate server. Connection options for LDAP-enabled servers Option Description Friendly Name Type a display name for the server.
Key store About the key store The key store on your BlackBerry smartphone might store the following items: • Personal certificates or PGP keys (public and private key pairs) • Certificates that yo.
Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store.
Reject certificate revocation lists from unverified CRL servers 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores . 3. Clear the Accept Unverified CRLs check box. 4. Press the key > Save .
Import a certificate from a smart card 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates . 3. Press the key > Import Smart Card Certs . 4. Enter your smart card password.
To turn on smart password entry again, check the Smart Password Entry check box. Turn off notification for smart card connections 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Smart Card . 3. Clear the LED Session Indicator check box.
3. If necessary, change the Authentication Type field to Smart Card . 4. Change the Certificate Status Check field. 5. Press the key > Save . If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks.
6. In the Password field, type a new password. 7. Press the key > Save . About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN.
Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone.
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone.
Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages or PIN messages on your BlackBerry smartphone. Organiser Data Set whether third-party applications can access organiser data such as contacts, calendar entries, tasks or memos.
Permission Description Near Field Communication Set whether third-party applications can use NFC connections. Troubleshooting: Security I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered.
I can't download a certificate If you changed the connection type that your BlackBerry smartphone uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type.
Service books and diagnostic reports Accept, delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone.
• To submit the diagnostic report, click Email Report or PIN Report . • To delete the diagnostic report, click Delete . • To delete all diagnostic reports, click Delete All .
Synchronisation How to: Synchronisation About synchronisation and reconciliation The wireless data synchronisation feature is designed to synchronise organiser data (contacts, calendar entries, tasks and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.
2. Press the key > Options > Email Reconciliation . 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the Delete On field to Mailbox & Handheld . 5. Press the key > Save . It takes a short period of time for email to be deleted over the wireless network.
Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry smartphone. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation .
Troubleshooting: Synchronisation Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.
Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon.
4. Press the key > Save . Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
Turn on or turn off TTY support 1. From the Home screen, press the key. 2. Press the key > Options > TTY . 3. Change the TTY field. 4. Press the key > Save .
Voice command Description "Check network" Say this voice command to check the wireless network that your smartphone is connected to. "Check battery" Say this voice command to check the battery power level. "Repeat" Say this voice command to have the last voice prompt repeated to you.
Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry smartphone keyboard. Convert a measurement 1.
Glossary ADN An abbreviated dialling number (ADN) is a short telephone number, such as 999, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry.
DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunnellin.
LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP® keys.
A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protoc.
Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
compatibility, performance, trustworthiness, legality, decency, links or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way.
IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION.
Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.
• Neither the name of the University of Cambridge nor the name of Apple Inc. nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission.
An important point after buying a device Blackberry P'9981 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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However, one of the most important roles played by the user manual is to help in solving problems with Blackberry P'9981. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Blackberry P'9981 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
