Instruction/ maintenance manual of the product 9860 Blackberry
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BlackBerry Torch Series BlackBerry Torch 9850/9860 Smartphones User Guide Version: 7.0.
SWD-1735726-0614084545-001.
Contents Quick Help .......................................................................................................................................................................................................... 6 Getting started: Your smartphone .
Media ................................................................................................................................................................................................................. 125 How to: Media .................
Typing ................................................................................................................................................................................................................. 194 How to: Typing ...............
Change a dock profile ......................................................................................................................................................................................... 255 Delete a saved dock profile ...........
Legal notice ..........................................................................................................................................
Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance New in BlackBerry 7 BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
Compass application Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions by using coordinates. For more information, see Compass , 214.
Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts.
Keys on the right side of your smartphone • Before you take a picture or record a video, press the top or bottom key to zoom in or out. Right convenience key • If supported, press to open the camera. To take a picture, press the convenience key again.
Related information Turn off Bluetooth connection notification, 251 Turn on flashing LED notification for wireless coverage, 209 Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen.
Some applications might appear in this folder including applications that you download. Windows Live Messenger for BlackBerry smartphones AOL Instant Messenger Service for BlackBerry smartphones Googl.
Clock Calculator Files Documents To Go Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device Software is available.
Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item To clear this icon, open each item that has this indicator.
Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Message has been read Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications.
Event reminder Recurring appointment Meeting reminder Exception for recurring appointment Notes Camera icons These icons appear at the bottom of the screen in the camera.
Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture.
3. Press the key > Save . Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All .
2. Click Accessibility . 3. Change the Home Screen Grid Layout field. 4. Press the key > Save . Add a message that appears when your smartphone is locked 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen .
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server.
How to: Top 10 BlackBerry smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones. Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon.
Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message . 3. In the To field, do one of the following: • Type a contact name.
• To lock your smartphone with a password, on the home screen or in a folder, click the icon. • To unlock your smartphone, enter your password. Press the key on the keyboard. Turn on or turn off airplane mode You should keep network connections turned off in certain places, such as on an airplane or in a hospital.
Search for an app. On the home screen, tap the icon and type the app name. Verify that an app is installed. On the home screen or in a folder, click the Options icon. Click Device > Application Management . If the app is listed, it is installed on your BlackBerry smartphone.
Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone.
Use toolbars. Toolbars are available in most applications, and appear at the bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and delete the selected message.
Set backlighting to remain on for a shorter period, and lower its brightness. On the home screen or in a folder, click the Options icon. Click Display > Screen Display . Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.
Related information Copy, move, rename, or delete a file, 121 Receive only the first section of long email messages, 82 Change the size of pictures that you take, 140 View the amount of available stor.
Change your ring tone From the home screen, press the key. Press the key > Phone Ring Tones . Send an incoming call to voice mail when your BlackBerry smartphone is inserted in a holster Press and hold the Volume Down key on the right side of your smartphone.
Turn on NUM lock Touch and hold the key until the lock indicator appears on the key. To turn off NUM lock, tap the key. Move the cursor to edit text Touch the text. Your BlackBerry smartphone displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
• For a work email account, click Email Preferences . If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
Change, prioritize, or delete an email filter, 75 Forward messages from a specific email folder to your smartphone, 81 I can't send messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network.
My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions: • On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent . • If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon.
• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit.
Tips and shortcuts Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen.
Assign an application to a convenience key, 32 Keep an application running in the background and switch to another application, 222 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Close apps when you're finished with them.
Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons .
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press the key > Mark Read . • Mark all messages that are prior to a date as read.
Typing shortcuts for the touch screen keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of touch screen keyboard you're using, some shortcuts might not be available.
Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the key.
• If you have multiple phone numbers associated with your BlackBerry smartphone, to view a list of your phone numbers, from the home screen, press the key.
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, press a letter key.
Make an emergency call Do one of the following: • If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the key. Type the emergency number. Press the key. • If your smartphone is locked with a password, press the key > Emergency .
3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save . Speed dial Set up speed dial for a contact 1. From the home screen, press the key. 2. Press the key > View > Speed Dial List . 3. In the Speed Dial Numbers list, click an unassigned key.
Forward or stop forwarding calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1. From the home screen, press the key. 2. Press the key > Options > Call Forwarding . • To forward all calls to a call forwarding number, change the Forward Calls field to Always .
2. Press the key > Options > Call Barring . 3. Highlight a call blocking option. 4. Press the key > Enable . 5. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the key > Disable . Change the call blocking password 1.
Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the key. 2. Press the key > Options > FDN Phone List .
Conference calls About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days. Send a call log 1. From the Home screen, press the key. 2. Click the Call Log icon. 3. Highlight a call log.
3. Press the key > Save . Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number that you use as your active phone number.
2. Click Security > Password . 3. Select or clear the Allow Outgoing Calls While Locked checkbox. 4. Press the key > Save . Sort phone numbers or contacts on the phone screen 1. From the Home screen, press the key. 2. Press the key > Options > Call Logs and Lists .
• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never . • To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster .
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voice mail password, call your wireless service provider to get a new password.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command.
Voice command Description "Call < contact name > < phone number type >" Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call < contact name > work" to call the work number.
Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network.
Messages How to: Messages Messages at a glance Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email . 3. In the To field, type an email address or a contact name. 4. Type a message. 5. Press the key > Send .
Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message . 3. In the To field, do one of the following: • Type a contact name.
Save a draft of a message When you are composing a message, press the key > Save Draft . Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete . • To delete a saved message, press the key > View Saved Messages .
Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All . • To forward a message, click Forward or Forward As . Related information I can't send messages, 35 View an address instead of a display name In a message, press the key > Show Address .
3. Click a folder. Set how long your smartphone stores messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions .
Email How to: Email Composing and sending email Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email . 3. In the To field, type an email address or a contact name. 4. Type a message. 5. Press the key > Send .
Delete the disclaimer from an email If your email account uses a BlackBerry Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the key > Remove Disclaimer .
For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup .
Option Description Message Specify the text that the email filter should search for in the body of your email. Sent directly to me Set whether the email filter applies to email that includes your email address in the To field. Cc to me Set whether the email filter applies to email that includes your email address in the Cc field.
Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.
Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
5. Press the key > Save . To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox. Viewing and replying to email About email account icons Depending on your.
If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone. Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient.
• To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save .
1. On the Home screen, click the Messages icon. 2. Press the key > View Folder . 3. Highlight a folder. 4. Press the key. • To add a folder, click Add Folder . • To move a folder, click Move Folder . Click the new location. • To rename a folder, click Rename Folder .
Stop storing messages sent from your smartphone on your computer To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
• To hide call logs in the Messages application, select the None option. 3. Press the key > Save . Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Stop loading pictures in HTML email messages By default, your BlackBerry smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences .
Add or remove a Google Mail star You can mark an important Google Mail message or conversation with a star. 1. On the home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key. • To add a star, click Add Star .
Move archived Google Mail messages to your message inbox 1. On the home screen, click the Messages icon. 2. Press the key > View Folder > Archive .
Resend a message, 68 I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All . • If part of a Google Mail conversation doesn't appear, press the key > More of Conversation .
If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application. Message inbox icons These icons indicate the type or status of each message in your inbox.
• If your BlackBerry smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 1.
• To receive notification when the recipient opens the message, select the Confirm Read check box. 4. Press the key > Save . Set whether pressing the Enter key sends text messages You can stop yo.
4. Press the key > Save . Organizing and storing text messages Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported.
Options for text messages Stop receiving text messages when roaming 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options . 3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only .
4. Press the key > Save . Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry smartphones in a specific geographical area simultaneously.
• To delete the cell broadcast channel, click Delete Channel . Rename a cell broadcast channel 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting . 3. In the Channels section, highlight a cell broadcast channel.
Turn on or turn off a network connection, 232 I'm not receiving text messages Depending on your wireless service plan, this feature might not be supported.
3. In the To field, do one of the following: • Type a PIN. Press the key on the keyboard. • If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on the keyboard. 4. Type a message. 5. Press the key > Send .
Resend a message, 68 I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Receive only the first section of long email messages, 82 Receive only the first section of long email messages, 82 The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages.
5. Select a location. 6. Click Save or Cancel . Related information I can't turn on cell broadcasting, 97 Save a file or an attachment To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Set font options for a file or an attachment 1. In a file or an attachment, press the key > Options . 2. Change the font fields. 3. Press the key > Save . View properties for a file You can view the size, author, publication date, and other properties of a file.
Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1.
Allow messages from contacts in your contact list or allowed sender list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall . 3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box.
S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Attach a certificate to a message You can attach a certificate to email and PIN messages. 1. When composing a message, press the key > Attach > Certificate .
2. Press the key > Import Server . View the certificate used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > View Sender's Certificate or View Encryption Certificate .
Indicator Description The message is strongly encrypted. The message is weakly encrypted. Check the status of a certificate or certificate chain If a certificate is included in a received message, or .
Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from.
4. Press the key > Save . Change the size of S/MIME indicators in messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME .
S/MIME-protected message troubleshooting Some signing and encryption options aren't available on my smartphone Try the following actions: • Verify that the email account that you're using supports all signing and encryption options.
PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Download the PGP key used to sign or encrypt a message If a PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the PGP key.
View the PGP key used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > View Sender's PGP Key or View Encryption PGP Key .
PGP protected message options Change your signing and encryption key Your BlackBerry smartphone uses your PGP key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
• To use the signing and encryption option based on the message history, set the Outgoing Message Encoding Suggestion field to Use Message History . 4.
Turn off the prompt that appears before a PGP protected message is truncated 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP . 3. Change the Message truncation mode field to Send Anyway or More All And Send . 4.
Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card.
1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key. • If there are multiple attachments in a message or calendar entry, highlight an attachment.
2. Find and highlight a file. 3. Press the key > Send . 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.
3. Press the key > Properties . Related information Hide a file or folder, 121 View a hidden file or folder, 121 Copy, move, rename, or delete a file 1. Do one of the following: • On the Home screen or in a folder, click the Files icon. • On the Home screen, click the Media icon.
Open a password-protected .pdf file To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
• To change the column size for all spreadsheets, press the key > Options . Change the Column Width field. Press the key > Save . Set display options for a spreadsheet 1. In a spreadsheet, press the key > Options . • To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes .
Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
Media How to: Media Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. 5. If the media controls do not appear at the bottom of the screen, touch the screen. • To play a media file, click the icon.
Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. Do one of the following: • On the home screen, click the Media icon.
View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon.
Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
3. Press the key > Send . 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 97 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology.
File extensions Video file formats Audio file formats • Ogg Vorbis AAC — • AAC-LC • AAC+ • eAAC+ AMR — AMR-NB QCP — • QCELP • EVRC WAV — • PCM • G711 U/A • GSM 610 MID — Wave Synthesizer For information about media file extensions and media file formats for your smartphone, visit www.
Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music.
Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.
• For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information About file encryption, 261 I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available.
3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Save .
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a d.
Send video Rename video Delete video Record a video To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon.
2. Press the key > Options . 3. Change the Folder field. 4. Press the key > Save . Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video.
• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos.
How to: Camera Camera at a glance Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1.
Record a video, 136 Change the flash setting for pictures that you take 1. On the Home screen, click the Camera icon. 2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved.
2. Press the key > Options . 3. Clear the Digital Zoom check box. 4. Press the key > Save . Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture.
Troubleshooting: Camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.
Copy, move, rename, or delete a file, 121 Change the size of pictures that you take, 140 Change the video size and format, 136 I can't open media files Try the following actions: • If you'.
Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, touch the screen with your finger and thumb and pinch them apart. • To zoom out from the picture, touch the screen with your finger and thumb and pinch them together.
View pictures in list view or thumbnail view 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View List or View Thumbnail . Organize pictures by date or folder 1. On the Home screen, click the Media icon > Pictures icon.
Troubleshooting: Pictures Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.
• If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Related information Change the language, 32 Turn on or turn off audio and video shortcuts, 126 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone.
Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls, messages, reminders, and browser content.
5. Change the ring tone, notifier, or reminder information. 6. Press the key > Save . To delete a custom profile, highlight the profile. Press the key > Delete . Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts.
Flashing LED color Description Blue Your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED.
Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates isn't determ.
Browser How to: Browser Browser at a glance User Guide Browser 154.
Browser basics Browsing webpages Visit a webpage or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry smartphone. For more information about the charges associated with using each browser, contact your wireless service provider.
Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page .
Return to the browser home page To perform this task, you must have a browser home page set on your BlackBerry smartphone. 1. On a webpage, press the key. 2. Click Home . Close the browser 1. On a webpage, press the key. 2. Click Close . Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1.
• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link . • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link . To paste the address, press the key > Paste .
4. Press the key. • To change a bookmark, click Edit . Change the bookmark. Press the key. Click Save . • To delete a bookmark, click Delete . Send a bookmark for a webpage 1. On the home screen, click the Browser icon. 2. Press the key > Bookmarks .
• To use your browser home page as the start page when you first open the browser, change the Start Page field to Home Page . 4. Press the key > Save . Change the font size for text on webpages 1. On the home screen, click the Browser icon. 2. Press the key > Options .
3. In the Web Content section, do one of the following: • To stop loading images on webpages, clear the Load Images checkbox. • To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox. 4. Press the key > Save .
Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon.
Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption.
5. Type the web address for the content server. 6. Click OK . 7. Press the key > Save . Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate.
Option Description SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway.
• Close a tab that you don't need. • Close other applications that don't need to be open. Related information Close an app so that it is not running in the background, 222 Open, close, o.
Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.
About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer.
Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software.
Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application.
3. Press the key > Delete . Respond to a meeting invitation 1. In a meeting invitation, press the key. 2. Click Accept , Tentative , or Decline . 3. If you declined a delegated meeting invitation, do one of the following: • To decline the meeting, click Decline .
Forward a meeting invitation To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
2. Press the key > Options > Calendar Display and Actions . • To change the snooze time for reminders, change the Snooze field. • To change the default reminder time for calendar entries, change the Default Reminder field. 3. Press the key > Save .
Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Enter a conference call meeting Do one of the following: • In a meeting notification, click Join Now . • In the calendar, highlight the meeting. Press the key > Join Now .
Related information About synchronization conflicts, 77 Synchronize organizer data over the wireless network, 168 I can't enter a conference call with the Join Now option The Join Now option migh.
Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact . Type the contact information.
Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit .
4. Press the key > Add Picture . 5. Find, highlight, and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use. 7. Press the key > Crop & Save . 8. Press the key > Save . Related information My contact pictures keep changing, 184 Change or delete a contact picture 1.
Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
Related information Some characters in calendar entries don't appear correctly after synchronization, 175 About synchronization conflicts, 77 About backing up and restoring smartphone data If you.
Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software.
View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contacts . 3. Click a contact list. Change the default contact list 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services .
2. Press the key > Options . 3. If necessary, click General Options . 4. Change the Sort By field. 5. Press the key > Save . Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.
Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . • To get the date and time from the wireless network automatically, change the Update Time field to Automatic .
4. Press the key > Save . Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3. Change the When Charging field. 4. Press the key > Save .
• To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox. • To dim the screen, select the Dim Screen checkbox. • To use a different sound profile, change the Sound Profile field.
Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time .
Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.
Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed . Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions .
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options . 2. If necessary, click a calendar or contact list.
Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software.
Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items.
Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, and paste text 1.
3. Press the Menu key. 4. Click Cut or Copy . 5. Place the cursor where you want to insert the cut or copied text. 6. Press the Menu key. 7. Click Paste .
Type text using SureType technology To perform this task, you must be using your BlackBerry smartphone in portrait view. 1. Press the letter key once for each letter in a word. 2. Do any of the following: • To select a word from the list that appears when you type and start typing a new word, highlight the word.
5. Press the key > Save . Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing .
• To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. For example, to type run , you would press the R key once, the U key once, and so on until run appears in the list.
Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling.
6. Do one of the following: • To capitalize the entry exactly as you typed it, change the Using field to Specified Case . • To capitalize the entry according to the context, change the Using field to SmartCase . 7. In the Language field, change the language.
3. Change one or more options. 4. Press the key > Save . Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling . 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears.
Keyboard How to: Keyboard Change the keyboard layout You can change your keyboard layout to a QWERTY, QWERTZ, or AZERTY layout, or your BlackBerry smartphone can attempt to set your keyboard layout automatically based on your location and wireless service provider.
Change the default currency symbol 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard . 3. Change the Currency Key field. 4. Press the key > Save . Set the cursor speed 1. On the Home screen or in a folder, click the Options icon.
Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an application to the key.
Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English.
Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator.
Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper . Related information My display changed, 210 Set options for backlighting 1.
You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.
3. Type the text that you want to appear on the screen when your smartphone is locked. 4. Press the key > Save . Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the home screen or in a folder, click the Options icon.
Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone.
A pop-up menu appears when I touch the screen When you touch and hold your finger on the screen for a certain amount of time, a pop-up menu appears to provide a quick way to select common menu items. You can turn off pop-up menus or change the touchscreen sensitivity options to increase the amount of time before pop-up menus appear.
GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported.
2. Click Device > Location Settings . 3. Change the GPS Data Source field. 4. Press the key > Save . Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone.
Compass How to: Compass View location on a map from the compass You can view the compass and your location on a map at the same time. 1. On the home screen or in the Applications folder, click the Compass icon. 2. Press the key > Location on Map . To return to the Compass application, press the key > Close .
Troubleshooting: Compass I'm not receiving an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry smartphone away from metal or magnets. • If "Calibration required" appears at the bottom of the screen, calibrate the compass manually.
Maps How to: Maps Pan a map 1. On the Home screen, click the Maps icon. 2. If your smartphone is in zoom mode, press the key > Pan Mode . 3. On the screen, swipe in any direction. Zoom in to or out from a map 1. On the Home screen, click the Maps icon.
2. Press the key > View on Map . View a list of points of interest near a location You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location. 1. On the Home screen, click the Maps icon.
Delete a location from your list of favorites 1. On the Home screen, click the Maps icon. 2. Press the key > Favorites . 3. Highlight a location. 4. Press the key > Remove as Favorite . 5. Click Yes . Get directions 1. On the Home screen, click the Maps icon.
Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the key. • To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2.
2. Click Global Map Options . 3. Perform any of the following actions: • Change the Default Font Family field. • Change the Minimum Font Size field. 4. Press the key > Save . Change the units of measure for maps 1. On a map, press the key > Options .
Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Keep an application running in the background and switch to another application • To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for.
Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon.
Error message and cause Possible solution Error 101 : Application error Error 102 : Java file error Error 106 : Graphics system error Error 205 : Security service error Error 502 : Process terminated .
Error message and cause Possible solution Error 545 : Incompatible file system • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software.
3. In the BlackBerry Desktop Software, click Update . 4. To download the most recent version of your BlackBerry Device Software, click Get update . 5. Do any of the following: • To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox.
BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons: .
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. 1. On the Home screen or in a folder, click the Options icon.
Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions . • If supported by your input language, in a message or memo, type myver followed by a space.
Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting www.
Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone.
Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.
Set the wireless networks to use for roaming Depending on your wireless service provider and wireless network, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network.
4. Press the key > Save . When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.
Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
• Verify that you're in a wireless coverage area. • Verify that the data service on your smartphone is turned on. • If you're roaming, verify that you can access data services while you roam.
Connect to a Wi-Fi network About connecting to a Wi-Fi network With Wi-Fi technology, your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area.
Connect to a Wi-Fi network manually If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. • To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox. 4. Press the key > Save .
WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA or WPA2-Personal passphrase to connect to the Wi-Fi network. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type.
3. Press the key > Troubleshoot > Wi-Fi Diagnostics . 4. Press the key > Email Report or PIN Report . Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient.
Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider.
• Verify that you turned on the connection to the Wi-Fi network. • Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot.
Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices. Related information Turn on or turn off Bluetooth technology, 246 I c.
I lose my connection with a Bluetooth enabled car kit, 253 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen.
3. Highlight a paired Bluetooth enabled device. 4. Press the key > Device Properties . 5. In the Device Name field, change the name for the Bluetooth enabled device. 6. Press the key > Save . Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device.
Option Description Dial-Up Networking (DUN) This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Bluetooth enabled computer. Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile.
5. Press the key > Save . To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices again, change the Contacts Transfer field to All . Restrict outgoing calls 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP). For more information about using Bluetooth technology with your car, see the documentation that came with your car kit.
• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit.
• Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device. • Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled . • Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile.
Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application.
3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save . Delete a saved dock profile 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories . 3. Highlight a dock profile. 4. Press the key > Delete .
Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the key.
Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.
Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
Related information Restore smartphone data from your media card, 260 Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. 1. On the home screen, click the Setup icon.
CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key . 5. Press the key > Save . To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox.
The application storage on my smartphone is low, 263 Troubleshooting: Storage space and media cards My smartphone doesn't recognize my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry smartphone correctly.
Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can choose to narrrow your search from an app. You can also choose to expand your search to the Internet.
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search in for messages.
1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page . 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page .
SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. In the contact list, press the key > SIM Phone Book . 2. Press the key > New .
Replace or merge contacts on your wireless service provider's contact backup server In order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server.
Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card .
Security How to: Security Security basics About the smartphone password If you set a BlackBerry smartphone password, you'll be prompted to enter your password to unlock your smartphone.
Delete smartphone data, third-party applications, or media card files, 273 Change the smartphone password 1. On the Home screen or in a folder, click the Options icon.
Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.
2. Press the key > Options . 3. Change the Password Attempts field. 4. Press the key > Save . Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password .
Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked.
• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key . 5. Press the key > Save . To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox.
4. Press the key. 5. Click Regenerate Encryption Key . Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone.
Create a shortcut for the memory cleaning application 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning . 3. Select the Place Memory Cleaner Shortcut on Home Screen checkbox.
Download a certificate from a certification authority If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate.
2. Click Security > Advanced Security Settings > Certificates . 3. Click a certificate. Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time. Trust Status This field displays the trust status of the certificate chain.
View one type of certificate or PGP key 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys .
Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain . Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers.
Add an email address to a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates . 3. Highlight a certificate. 4. Press the key > Associate Addresses . 5. Press the key > Add Address .
4. Press the key > Save . PGP keys About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator.
2. Find and click a certificate or PGP key. 3. Select the certificate or PGP key. 4. Press the key > Import Certificate or Import PGP Key . • To view the certificate or PGP key, highlight the certificate or PGP key. Press the key > View Certificate or View PGP Key .
Property Description Public Key Type This field displays the standard to which the public key complies. Your smartphone supports RSA, DSA, and Diffie-Hellman keys. Key Usage This field displays approved uses of the PGP key. Fingerprint This field displays the PGP key fingerprint in hexadecimal format.
Indicator Description The PGP key is trusted and valid, and the revocation status of the PGP key is good. The revocation status of the PGP key is unknown or the key is weak. The PGP key is untrusted, revoked, expired, not valid, or can't be verified.
Reason Description User ID Invalid The user information for the PGP key is not valid. PGP key options Change the display name for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP . 3. Highlight a PGP key.
2. Click Security > Advanced Security Settings > Certificate Servers . 3. Press the key > New Server . 4. Specify information for the certificate server. 5. Press the key > Save . Change connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon.
3. Highlight a certificate server. 4. Press the key > Email Server or PIN Server . Delete a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers .
Change when your smartphone deletes the key store password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores . 3. Change the Key Store Password Timeout field. 4. Press the key > Save .
2. Click Security > Advanced Security Settings > Key Stores . 3. In the Certificate Status section, change the Expires After field. 4. Press the key > Save . Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set.
• To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to unlock your smartphone, set the Authentication Type field to Proximity . Select the Prompt for Device Password checkbox. 3. Press the key > Save .
3. If necessary, change the User Authenticator field to Smart Card . 4. Clear the Smart Password Entry checkbox. 5. Press the key > Save . To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1.
Check the status of your authentication certificate automatically To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Password .
Change the user name and password for a VPN profile 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > VPN . 3. Highlight a VPN profile. 4. Press the key > Edit . 5. In the Username field, type a new user name.
Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone.
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone.
Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry smartphone. Organizer Data Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.
Troubleshooting: Security I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data.
I can't download a PGP key from an LDAP-enabled server Try the following actions: • Verify that your organization permits you to download PGP keys from an LDAP-enabled server.
Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone.
• To delete all diagnostic reports, click Delete All . Related information I can't run or submit a diagnostic report, 305 Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient.
Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network.
5. Press the key > Save . It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 69 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the On Conflicts field. 5. Press the key > Save .
• Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually.
Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon.
4. Press the key > Save . Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Voice command Description "Call extension < extension number >" Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions.
• To set your smartphone to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice, change the Style field to Multitap . If the Multitap option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard .
Calculator Use the calculator If you are using your BlackBerry smartphone in landscape view, there are additional functions available for use. On the Home screen or in the Applications folder, click the Calculator icon. • If you are using your smartphone in portrait view, to use the alternate function on a key, press the Arrow key.
Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS Blac.
DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling.
LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP keys.
A public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WP.
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Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without res.
This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Mot.
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