Instruction/ maintenance manual of the product 9100 Blackberry
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BlackBerry Pearl Series BlackBerry Pearl 9100/9105 Smartphones User Guide Version: 6.0 To find the latest user guides, visit www.blackberry.com/docs/ smartphones.
SWDT643442-941426-0202043328-001.
Contents Quick Help .......................................................................................................................................................................................................... 10 Top 10 ..................
Troubleshooting: Phone ..................................................................................................................................................................................... 61 Voice commands ............................
Supported audio and video file formats ............................................................................................................................................................. 146 Media shortcuts ..................................
Multiple contact lists .......................................................................................................................................................................................... 185 Contact list options.................
Keyboard ............................................................................................................................................................................................................ 207 Assign an application to a Convenience key.
Troubleshooting: Maps ...................................................................................................................................................................................... 222 Applications .............................
Turn on encryption ............................................................................................................................................................................................. 253 Tips: Freeing and conserving storage space .
Service books and diagnostic reports ................................................................................................................................................................. 295 Accept, delete, or restore a service book ......
Multiplayer games .............................................................................................................................................................................................. 312 Troubleshooting: Word Mole ...........
Quick Help Top 10 BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices. Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon.
Find or hide an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, press the key > All . • To hide an application icon, highlight the icon.
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
Type File format Video • 3GP • AVI • ASF • MP4 • MOV • WMV For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/ smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones .
2. Press the key > Options > Email Reconciliation . 3. If the Message Services field appears, set this field to the appropriate email account. 4.
Key Name Actions • Mute a call. • Mute the volume. • Press and hold to lock or unlock the keyboard. Previous Play the previous media file. Next Play the next media file. Side keys Key Name Actions Volume • Change the volume. • Before you take a picture or record a video, press to zoom in or out.
• To see additional commands, click the Full Menu icon. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom.
Send emails, PIN messages, and more. Text Messages Send text messages. Browser Browse websites. Media See saved pictures, play songs, and more. Camera (if supported) Take pictures. Instant Messaging Chat with friends or colleagues. Options Set your device options.
Home screen attachment message is sending high priority message not sent draft meeting invite Phone missed call received call placed call voice mail message Tips: Managing indicators Indicators tell y.
Feature availability The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.
Wireless service provider Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.
• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders. • Mark a message as opened. Highlight a message. Press the key > Mark Opened . • Mark all messages that are prior to a date as opened.
When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. Switch your vibrating notifications to sound notification.
Receive only the first section of long email messages, and choose whether to download more On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions . Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.
Related topics Set a device password, 263 Turn on encryption, 142 Tips: Updating your software Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone.
Your Home screen Switch themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display . 3. In the Theme section, click a theme. 4. Click Activate . To delete a theme, click the theme. Click Delete . Related topics My display changed, 214 Use a picture as your device wallpaper 1.
Find or hide an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, press the key > All . • To hide an application icon, highlight the icon.
Get apps, music, ring tones, pictures, and videos About adding applications Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center.
Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile .
Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit . 4. Press the key > Add Picture . 5. Find, highlight, and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use.
Find more information • Help on your device : Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu. • www.discoverblackberry.com : Find software, applications, and accessories for your device.
Shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Change your ring tone From the Home screen, press the key.
Send an incoming call to voice mail Press and hold the Volume Down key on the right side of your BlackBerry® device. Set up speed dial for a contact On the Home screen or in the Phone application, press and hold the key that you would like to assign speed dial to.
Move down a message Press 8 Move to the next message Press 6 Move to the previous message Press 4 Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Switch presentation views Press @ Move to the next slide when viewing a presentation in slide view Press 6 Move to the previous slide when viewing a presentation in slide view Press 4 Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Type a long word quickly Type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Slide your finger on the trackpad to the right. In the second list that appears, highlight the word that you want to type.
Type a symbol Press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol. Work with text Highlight a line of text Press and hold the Shift key and slide your finger on the trackpad up or down.
Pan left Press 4 Rotate Press the comma ( , ) key. Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key on the right side of your device.
Browser shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the web address field Press the Space key. Stop loading a web page Press the key. Close the browser Press and hold the key.
Close the browser Press and hold the key. On a web page Refresh a web page Press the exclamation point ( ! ) key. Quickly switch between tabs Press the @ key. Zoom in to a web page Press the comma ( , ) key. Zoom out from a web page Press the period ( .
Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options . Click Calendar Display and Actions . Clear the Enable Quick Entry check box.
Note: You can change what happens when you type on the Home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view. Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Phone Phone basics Find your phone number Do one of the following: • To view your active phone number, from the Home screen, press the key. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the key.
Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current .
Turn on the speakerphone CAUTION: Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device. During a call, on the screen, click Speaker .
About using a headset You can purchase an optional headset to use with your BlackBerry® device. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.
• If you keyboard is locked, press the key on the top of your device. Press the key. Type the emergency number. Press the key. Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail.
Related topics I cannot change the number of times that my device rings, 62 Speed dial Set up speed dial for a contact 1. From the Home screen, press the Send key. 2. Press the key > View > Speed Dial List . 3. In the Speed Dial Numbers list, click an unassigned key.
About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.
1. From the Home screen, press the key. 2. Press the key > Options > FDN Phone List . 3. Press the key > Enable FDN Mode . 4. Type your PIN2 code. 5. Press the key on the keyboard. To turn off fixed dialing, press the key > Disable FDN Mode .
6. Press the key > Save . Note: When you determine the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. Set options for dialing extensions 1. From the Home screen, press the key.
Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Type X and the access code. Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
The phone list view option allows you to sort how call logs appear in the phone application. Depending on how you set your call logging options, you can also view call logs in the messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen.
Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number.
Phone options Turn on dialing from the Lock screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password . 3. Select the Allow Outgoing Calls While Locked check box. 4. Press the key > Save . Sort phone numbers or contacts on the Phone screen 1.
Change how you answer or end calls with the holster 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings . • To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer Calls field to Out of Holster .
Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Change your ring tone From the Home screen, press the key. Press the key > Phone Ring Tones . Check your voice mail Press and hold 1 .
Insert a plus sign (+) when typing a phone number Press and hold 0 . Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen.
I cannot check my voice mail Try performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.
Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related topics I cannot make calls using a voice command, 62 Available voice commands "Call <contact name or phone number>" Say this voice command to make a call.
"Cancel" Say this voice command to close the voice dialing application. Related topics Set options for dialing extensions, 54 Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command.
Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing .
Messages Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message.
• To change the message, click Edit . Change the message. Press the key > Send . • To change the recipients, click Edit . Highlight a contact. Press the key > Change Address . Click a new contact. Press the key > Send . • To resend the message without changing it, click Resend .
Attach a contact to a message You can attach a contact to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact .
Set the importance level for a message You can set the importance level for an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Options . 2. Change the Importance field. 3. Press the key > Save . Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message.
2. Press the key > Options > Email Preferences . 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Enable HTML Email check box. 5. Press the key > Send . View an address instead of a display name In a message, press the key > Show Address .
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your device should be reflected in the email application on your computer.
• To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save . Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator. Hide sent messages from the message inbox 1.
3. Press the key > File . 4. Highlight a folder. 5. Press the key > File . Related topics Reconcile email over the wireless network, 13 I cannot file email, 115 Add, move, rename, or delete an email folder : To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature.
3. Click a folder. Email options Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Stop loading pictures in HTML email messages By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences .
• To hide the new message indicator, clear the Display New Message Indicator check box. • To hide the unopened message indicator, change the Display Message Count field to None .
Stop storing messages sent from your computer on your device: To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Create an email filter To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Option Description all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Subject Specify the text that the email filter should search for in the Subject field of your email.
Synchronizing email About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wireless network.
5. Press the key > Save . It takes a short period of time for email to be deleted over the wireless network. Related topics Delete messages, 71 Empty the deleted items folder on your computer from your device To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature.
PIN messages About PIN messages A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages.
• To change the recipients, click Edit . Highlight a contact. Press the key > Change Address . Click a new contact. Press the key > Send . • To resend the message without changing it, click Resend . Related topics I cannot send messages, 113 Reply to or forward an email or PIN message In a message, press the key.
3. Select the Display PIN Messages in Red check box. 4. Press the key > Save . Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc .
Save a message Saved messages aren't deleted even if the application storage is full or if your BlackBerry® device is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message.
3. Change the Days To Keep Messages field. 4. Press the key > Save . Related topics Some messages no longer appear on my device, 115 Open a new message automatically when you remove your device from your holster 1. On the Home screen, click the Messages icon.
Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect. Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .
Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon.
• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box. • To receive notification when the recipient opens the message, select the Confirm Read check box.
• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation . • To delete all the messages from the history and close the chat, in your list of text messages, highlight a message.
4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send. 5. Press the key > Save . Change how a message inbox displays messages 1.
Set how long your device stores messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions . 3. Change the Days To Keep Messages field. 4. Press the key > Save . Related topics Some messages no longer appear on my device, 115 Turn off AutoText for text messages 1.
Hide the new or unopened message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions . • To hide the new message indicator, clear the Display New Message Indicator check box. • To hide the unopened message indicator, change the Display Message Count field to None .
• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel . Type the channel ID and a nickname. Click OK . 4. Select the check box beside a language. 5. Press the key > Save . To turn off cell broadcasting, clear the Cell Broadcasting Service check box.
3. Select the check box beside one or more message types. 4. Press the key > Save . Note: Even though you do not receive blocked messages on your BlackBerry device, blocked messages might contribute to data usage in your wireless service plan.
Attachments About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise S.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download . Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
vCard contact attachments About vCard contact attachments vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device.
Sign or encrypt a message You can sign or encrypt email and PIN messages. 1. When you are composing a message, change the Encoding field. 2. If necessary, change the Classification field.
Add a certificate from an attachment 1. In a message, click the certificate attachment. 2. Click Retrieve Certificate Attachment . 3. Click the certificate. 4. Click Import Certificate . Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment.
Indicator Description Your device trusts the certificate chain. The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted, cannot be verified, or is not on your device.
• To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Manually .
Change the size of S/MIME indicators in messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME . 3. Change the Message Viewer Icons field.
S/MIME-protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions: • Verify that the email account that you are using supports all signing and encryption options.
Encrypt a message using IBM Lotus Notes native encryption 1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption .
Attach a PGP key to a message You can attach a PGP® key to email messages and PIN messages. 1. When composing a message, press the key > Attach > PGP Keys .
Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. 2. Press the key > Import Server . View the PGP key used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator.
PGP protected message options Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.
About message classifications If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on mess.
4. Press the key > Save . To turn on the prompt again, change the Message truncation mode field to Prompt User . Turn off the prompt that appears when you use a PGP key that is not recommended for use 1. On the Home screen or in a folder, click the Options icon.
Move to the last cursor position after you close and reopen a received email or PIN message Press 5 In your message inbox Open a message Press the key. Compose a message from a message inbox Press the comma ( , ) key. View received messages and received call logs Press the Alt key and 3 .
Move to the bottom of a message inbox Press 8 Move to the next date Press 6 Move to the previous date Press 4 Move to the next unopened item Press 5 File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service.
I am not receiving email from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders.
A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All .
Email filters, 78 I cannot turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.
A skipped content bar appears in a document More content is available for you to download to your BlackBerry® device. 1. To download the content, click the skipped content bar. 2. Click More . A question mark appears on a slide A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
Files File basics About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card.
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download . Search for a file that is saved on your device 1. On the Home screen, click the Media icon. 2. Press the key > Explore .
Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
• To move a file, click Cut . Navigate to a location. Click Paste . • To rename a file, click Rename . Type a name for the file. Click Save . • To delete a file, click Delete .
Change the size of a column In a spreadsheet, do one of the following: • To change the size of a column, click the column label. Click a size. • To view all the text in a column, click the column label.
• To zoom back to the original slide size, press the key > Fit to Screen . Save a slide 1. When viewing a presentation in slide view, press the key > Save Slide . 2. Type a name for the file. 3. Click Save . File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All .
Media Music Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. 5. If the media controls don't appear at the bottom of the screen, click the trackpad. • To play a media file, click the icon.
Playlists Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music.
Rename or delete a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists . 3. Highlight a playlist. 4. Press the key. • To rename the playlist, click Rename . Type a name for the playlist. Click OK . • To delete the playlist, click Delete .
Rename, move, copy, or delete an audio file or a video file You can rename only media files that you added. 1. On the Home screen, click the Media icon. 2. Press the key > Explore . 3. Find and highlight an audio file or a video file. 4. Press the key.
• To stop a media file, click the icon. • To move to the next media file, click the icon. • To move to the previous media file or the beginning of the media file that is currently playing, click the icon. • To fast-forward or rewind a media file, click the progress bar.
Videos Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. 5. If the media controls don't appear at the bottom of the screen, click the trackpad. • To play a media file, click the icon.
• To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.
Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon. 3. To pause recording, click the pause icon.
Camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.
View properties for a media file, 129 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2. Click the geotag icon at the bottom of the screen.
Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen.
Related topics My display changed, 214 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Highlight a picture.
4. Click Import Pictures . To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library . The folders that you imported remain in their original location, but are deleted from the Pictures application.
• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again. Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
2. Click Change Sounds and Alerts > Sounds for Selected Profile . • To change your ring tone, click Phone . • To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone , Notifier Tone , or Reminder Tone field, do one of the following: • Click a tone.
Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon.
2. Press the Menu key. 3. Click Options . 4. Perform any of the following actions: • To change the maximum amount of device memory available for all media files, change the Device Memory Limit field. • To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.
3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box. 4. To encrypt files that are stored on a media card and on your device, select the Media Card check box and do one of the following: • To encrypt files using an encryption key that your device generates, change the Mode field to Device Key .
Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed your pictures in other folders, they will no longer appear in the Camera Pictures folder.
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 29 Transfer your media files from your computer to your device using BlackBerry Desktop Software With the.
Supported audio and video file formats Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume Up key on the side of your device until you reach the highest volume setting, and then press the Volume Up key again four times quickly.
Zoom out Press 9 Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key.
Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options.
• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device. • In your media card options, if there is a message to format your media card, disconnect your device from your computer.
Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content.
Add a custom profile You can create additional profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile . 3. In the Name field, type a name for the profile.
Related topics Silence the alarm, 189 Flashing LED The LED on the top of your BlackBerry® device flashes different colors to indicate different statuses. Flashing LED color Description Green You are in a wireless coverage area. You can turn on or turn off this notification.
2. Click Accessibility . 3. Select the Event Sounds check box. 4. Press the key > Save . Troubleshooting: Ring tones, sounds, and alerts My device is ringing or vibrating more times than expected F.
Browser Browser basics Browsing web pages Visit a web page or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.
• To zoom in, on the trackpad, slide your finger up. • To zoom out, on the trackpad, slide your finger down. To turn off zoom mode, press the key. Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward . Refresh a web page 1.
Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the key > Page Properties . Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address .
I cannot play a song or video on a web page, 166 View a full picture on a web page 1. On a web page, highlight or pause on a picture. 2. Press the key > Full Image . To zoom in to or out from the picture, press the key > Zoom In or Zoom Out . To return the picture to its original size, press the key > Zoom 1:1 .
2. Press the key > Bookmarks . 3. Highlight a bookmark. 4. Press the key > Send Link . 5. Click a message type. To return to the browser after you send the message, press the key. File a bookmark for a web page 1. On the Home screen, click the Browser icon.
3. Select the check box beside each feed that you want to add. 4. Click Subscribe . 5. Click OK . Browser options Change your home page or start page 1.
Change the font size for text on web pages 1. On the Home screen, click the Browser icon. 2. Press the key > Options . 3. In the Web Content section, change the Font Size field. 4. Press the key > Save . Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page.
Turn off cookies in the browser 1. On the Home screen, click the Browser icon. 2. Press the key > Options . 3. In the Privacy & Security section, clear the Accept Cookies check box.
Option Description Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only .
• To manually associate a web site with a certificate, highlight the Host/Certificate Mappings field. Press the key > Add Host . In the Host Name field, type the web site name. In the Certificate field, select the certificate that is associated with the web site.
Turn off browser push 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Browser Push . 3. Clear the Enable Push check box. 4. Press the key > Save . Browser shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period (.) in the web address field Press the Space key. Stop loading a web page Press the key. Close the browser Press and hold the key. On a web page Refresh a web page Press 1 Quickly swit.
To stop receiving this prompt, in the browser, press the key > Options . In the General section, below Prompt Before , clear the Switching to Carrier Network for Streaming Media check box. I cannot open a new tab You might not have enough available memory on your BlackBerry® device.
Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list.
Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application.
I cannot set some fields when scheduling appointments, 177 Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete . Respond to a meeting invitation 1.
1. In a meeting, in the Accepted or Declined field, highlight a contact. 2. Press the key. 3. Click Invite Attendee , Change Attendee , or Remove Attendee .
a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.
Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry® device. 1. On the Home screen, click the Calendar icon.
4. Press the key > Save . If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data.
Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software.
Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services .
Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options . Click Calendar Display and Actions . Clear the Enable Quick Entry check box.
Related topics Synchronize organizer data over the wireless network, 173 About synchronization conflicts, 82 I cannot enter a conference call with the Join Now option The Join Now option might not app.
Contacts Contact basics Add a contact • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact .
Change or delete a contact 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key. • To edit the information for the contact, click Edit . Change the contact information. Press the key > Save . • To delete a contact, click Delete .
My contact pictures keep changing, 186 Change or delete a contact picture 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit . 4. Highlight the contact picture. • To change the contact picture, press the key > Replace Picture .
To delete a category, highlight the category. Press the key > Delete . Synchronizing contacts About synchronization The wireless data synchronization feature is designed to synchronize organizer da.
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software.
Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software.
Multiple contact lists About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device.
Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing & Input > Language .
To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures. Related topics Add a contact picture for caller ID, 31 Change or delete.
Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . • To get the date and time from the wireless network automatically, change the Update Time field to Automatic . Note that you must be connected to the wireless network.
Display a second time zone on the clock You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone. 1. On the Home screen or in the Applications folder, click the Clock icon.
Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Enter Bedside Mode .
5. Click OK . • To start or stop the timer, click the start/stop icon. • To reset the timer, click the reset icon. The timer continues to count down after you exit the Clock application. Change timer notification options 1. On the Home screen or in the Applications folder, click the Clock icon.
Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.
Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed . Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions .
Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Related topics Synchronize organizer data over the wireless network, 173 Some characters in calendar entries do not appear correctly after synchronization, 177 Manage data synchronization conflicts Yo.
To delete a category, highlight the category. Press the key > Delete . Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Typing Typing basics Highlight, cut, copy, or paste text 1. Press and hold the key and click the trackpad. • To highlight text character by character, on the trackpad, slide your finger left or right. • To highlight text line by line, on the trackpad, slide your finger up or down.
Typing input methods Switch typing input methods when you are typing You can switch between the SureType input method and multi-tap input method. When you are typing, press the key > Enable <typing input method> . Change your typing style You can change how your BlackBerry® device recognizes what you type by selecting a typing style.
SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number and password fields.
Typing options Change the default currency symbol 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard . 3. Change the Currency Key field. 4. Press the key > Save . Stop displaying contacts in the list that appears when you type 1.
4. Press the key > Save . Set the cursor speed 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard .
Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold in the list that appears when you type.
AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes.
Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Common typing shortcuts Insert a period Press the Space key twice. The next letter is capitalized. Capitalize a letter Press and hold the letter key until the capitalized letter appears.
Copy highlighted text when typing Press the Alt key and click the trackpad. Paste highlighted text when typing Press the Shift key and click the trackpad. Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Type a period Press the 1 key once. To type other common symbols or punctuation marks, keep pressing 1 quickly until the symbol appears. Troubleshooting: Typing I cannot type a password Verify that you are using the multi-tap input method.
Keyboard Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1.
Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Trackpad Sensitivity .
Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language.
4. Click Update . Any languages that you do not select are deleted from your BlackBerry® device. Troubleshooting: Language Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters.
Screen display Set options for backlighting 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display . 3. Do any of the following: • To change the brightness of the backlight for the screen, change the Backlight Brightness field.
Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen.
• To move the application icon into an application folder, click Move to folder . Click an application folder. • To move the application icon out of an application folder, click Move to folder . Click Home or an application folder. Add a message that appears when your device is locked 1.
Switch themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display . 3. In the Theme section, click a theme.
GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services.
4. Press the key > Save . Get your GPS location Depending on your wireless service provider and wireless network, this feature might not be supported. To perform this task, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver, if your device does not have an internal GPS receiver.
Troubleshooting: GPS technology I cannot use GPS technology Try performing the following actions: • If you are outdoors, move away from buildings and expose your device to open sky.
Maps Map basics View a location on a map 1. On the Home screen, click the Maps icon. 2. On a map, press the key > Find Location . 3. Do one of the following: • To search for a point of interest such as a business or landmark, in the drop-down at the top right of the screen, click Business .
3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, set the Start field to My Location .
View contact information for a point of interest Points of interest are displayed on maps as location markers. 1. On a map or in a list of points of interest, highlight a point of interest. 2. Press the key > Display Details . Clear a map When you clear a map, any route information displayed on the map no longer appears.
Map options Keep backlighting on when you track your movement By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage.
Zoom in to a map Press 3 Zoom out from a map Press 9 Move to the next direction on a route Press 6 Move to the previous direction on a route Press 4 Troubleshooting: Maps Some features are not availab.
Applications About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact.
Keep an application running in the background and switch to another application, 223 About adding applications Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center.
About social networking applications You can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts. Depending on the social networking application, you might be able to send messages, share pictures, change your status, and more.
Delete an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon.
BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and.
Update the BlackBerry Device Software from a web site If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization.
Troubleshooting: BlackBerry Device Software I cannot update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry® Device Software over the wireless network.
Manage Connections Manage Connections basics Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/ devices to see feature specifications for your device model.
Indicator Description Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.
Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Turn on or turn off data service or set roaming options Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available.
• To scan for a wireless network that is already known to your device, click Select From Known Networks . Click a wireless network. Click Select Network . • To add a wireless network, click Manual Entry . Set the priority for the wireless network.
I cannot connect to the mobile network, 235 Turn on flashing LED notification for wireless coverage 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display . 3. Select the LED Coverage Indicator check box. 4.
• Verify that the data service on your device is turned on. • If you are roaming, verify that you can access data services while you roam. Related topics Turn on or turn off data service or set roaming options, 231 Wi-Fi technology Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network without entering a long password. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
4. Press the key > Disable . Turn on the prompt that appears for hotspots By default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type.
Install a root certificate on your device You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device.
2. Click Networks and Connections > Wi-Fi Network . 3. Press the key > Troubleshoot > Wi-Fi Diagnostics . 4. Press the key > Options . • To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced . • To set a default recipient for Wi-Fi diagnostic reports, type the contact information.
• If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually. • In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.
Turn on Bluetooth technology 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Select the Bluetooth check box.
Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetooth® technology. During a call, press the key > Activate <Bluetooth device> . Related topics Turn on Bluetooth technology, 243 Share contacts with a paired Bluetooth enabled car kit 1.
Rename a paired Bluetooth enabled device 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections . 3. Highlight a paired Bluetooth® enabled device. 4. Press the key > Device Properties .
Option Description Message Access Profile (MAP) This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages.
3. Set the Discoverable field to 2 Minutes . After two minutes, the Discoverable field switches to No automatically. Change the pairing name for your BlackBerry device 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Turn off a Bluetooth profile 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections . 3. Press the key > Options . 4. In the Services section, clear the check box beside one or more Bluetooth® profiles.
Related topics Bluetooth technology basics, 242 I cannot pair with a Bluetooth enabled device Try the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
Power and battery Turn off your device Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the key.
Set your BlackBerry® device to turn on and turn off automatically. You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.
Memory and media cards About media cards Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures.
3. Press the key > Repair . 4. Complete the instructions on the screen. If your media card is still not repaired after you run the repair feature, you might want to try formatting it. About compression Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data.
To stop encrypting data on your device, clear the Device Memory check box. To stop encrypting files, clear the Media Card check box. Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® device.
Stop storing messages sent from your device on your computer, 78 Receive only the first section of long email messages, 76 Change the size of pictures that you take, 134 The application memory on my d.
Search Search for an item You can search for organizer items, pictures, videos, help topics, and more on your BlackBerry® device. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon.
Message search criteria Field Description Advanced Search Criteria Specify whether you search for messages that are on your BlackBerry® device or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your device should search for in messages.
• To delete the search results, click Delete Search . • To start a new search, click Search by . CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer.
• To delete a contact from the contact lookup results, click Delete . • To delete the contact lookup results, click Delete Lookup . • To start a new contact lookup, click Lookup . Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card.
Change or delete a SIM card contact 1. In the contact list, press the key > SIM Phone Book . 2. Highlight a contact. • To change a SIM card contact, press the key > Edit . Change the contact information. Press the key > Save . • To delete a SIM card contact, press the key > Delete .
Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. On the Home screen or in a folder, click the Options icon.
Security Security basics About the device password If you set a BlackBerry® device password, you'll be prompted to enter your password to unlock your device.
Lock your device If you are not on a call, you can lock the keyboard to avoid pressing keys accidentally when you are playing a song or when you are not using your BlackBerry® device. If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task.
If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this account from being sent to your device, contact your wireless service provider to disassociate the account from your device.
4. Press the key > Save . Change the password keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Change Password . Delete a password from the password keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon.
To show passwords in the password keeper again, select the Show Password check box. Encryption About encrypting data on your device When encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked.
• To encrypt files using your device password, change the Mode field to Device Password . • To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key . 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.
If your email account uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the BlackBerry® Desktop Software, if it includes the email settings tool. For more information, see the Help in the BlackBerry Desktop Software.
• To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, clear the Clean When Idle check box. • To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field.
7. Click Add Certificate to Key Store . About certificate enrollment If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile provided by your administrator.
View properties for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates . 3. Click a certificate. Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time.
View one type of certificate in the certificate list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates .
Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers. 1. On the Home screen or in a folder, click the Options icon.
3. Highlight a certificate. 4. Press the key > Associate Addresses . 5. Press the key > Add Address . 6. Do one of the following: • Click a contact. • Click Use Once . Type an email address. Press the key on the keyboard. 7. Press the key > Save .
Certificate shortcuts View the label and issuer of a certificate Press the Space key. View the properties of a certificate Press the key View the security level of a personal certificate Press the Alt key and L . View the serial number of a certificate Press the Alt key and 8 .
7. Click Add PGP Key to Key Store . Download a personal PGP key from the PGP Universal Server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP . 3. Press the key > Download Keys . Download an updated PGP key from an LDAP-enabled server 1.
Property Description Trust Status This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associate.
3. Press the key > Clear Universal Cache . The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server.
PGP key revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Superseded A new PGP® key is replacing an existing PGP key. Key Compromise A person who is not the key subject might have discovered the private key value.
• To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No . 5. Press the key > Save . PGP key shortcuts View the label of a PGP® key Press the Space key. View the properties of a PGP key Press the key.
2. Click Security > Advanced Security Settings > Certificate Servers . 3. Highlight a certificate server. 4. Press the key > Edit . 5. Change the connection information for the certificate server.
4. Press the key > Delete . Key store About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password.
3. Change the Key Store Password Timeout field. 4. Press the key > Save . To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password. Add contacts to your Contacts application automatically when you add items to the key store 1.
Reject certificate revocation lists from unverified CRL servers 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores . 3. Clear the Accept Unverified CRLs check box. 4. Press the key > Save .
Import a certificate from a smart card 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates . 3. Press the key > Import Smart Card Certs . 4. Type your smart card password.
5. Press the key > Save . To turn on smart password entry again, set the Smart Password Entry field to Enabled . Switch smart password filters In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field.
Store the passphrase for your smart card on your device 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Smart Card . 3. Select the PIN Caching check box. 4. Press the key > Save . Your BlackBerry® device stores the passphrase for the same length of time as it stores your key store password.
Change the user name and password for a VPN profile 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > VPN . 3. Highlight a VPN profile. 4. Press the key > Edit . 5. In the Username field, type a new user name.
Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device.
1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the Escape key as the device is loading. 3. When the dialog appears, click OK . When safe mode is on, a safe mode indicator appears in the device status section of the Home screen.
Permission Description Media Specify whether third-party applications can access media files on your device. Application Management Specify whether third-party applications can add or delete application modules or access module information such as an application name or version.
Troubleshooting: Security I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type.
Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add an additional service or application to your device.
• To delete all diagnostic reports, click Delete All . Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wireless network.
Delete email on your device and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry® device. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation .
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.
Empty the deleted items folder on your computer from your device To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.
Audio and phone accessibility options Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Turn on TTY support 1. From the Home screen, press the key. 2. Press the key > Options > TTY . 3. Change the TTY Mode field to Yes . 4. Press the key > Save . A TTY indicator appears in the connections area at the top of the Home screen. To turn off TTY support, change the TTY Mode field to No .
Say this voice command to check the wireless network that your device is connected to. "Check battery" Say this voice command to check the battery power level. "Repeat" Say this voice command to have the last voice prompt repeated to you.
Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1.
BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle.
BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 10 points Damaging a brick with a bomb: 5 points Play BrickBreaker • To move the paddle, slide your finger left or right on the trackpad.
Set the paddle speed 1. On the Home screen or in the Games folder, click the BrickBreaker icon. 2. Press the key > Options . • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box.
Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.
Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time.
3. Click a game. Multiplayer games Invite a player 1. On the Home screen, in the Games folder, click the Word Mole icon. 2. Click New Game > Multiplayer > Invite . 3. Click a contact. 4. Click OK . When a player accepts an invitation, a green indicator appears beside their screen name.
Chat with other players 1. On the Multiplayer Game Setup screen, in the Chat field, type a message. 2. Press the key. Check the stats for a player 1. On the Multiplayer Game Setup screen, click a player. 2. Click Show Stats . Remove a player To perform this task, you must be the game organizer.
Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry enabled .
Digital Signature Algorithm DSML Directory Service Markup Language DSML-enabled server A BlackBerry® device uses a DSML-enabled server to search for and download certificates.
LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry® device uses an LDAP-enabled server to search for and download certificates and PGP® keys.
A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protoc.
Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED.
liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.
• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers. • Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimers in the documentation and/or other materials provided with the distribution.
This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In M.
An important point after buying a device Blackberry 9100 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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However, one of the most important roles played by the user manual is to help in solving problems with Blackberry 9100. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Blackberry 9100 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
