Instruction/ maintenance manual of the product 4.1.4 Blackberry
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BlackBerry En terprise Serv er for Micr osoft Exchange V ersion 4. 1 . 4 Upgrade Guide.
BlackBerry En terprise Server Ve rsion 4. 1 . 4 for Microsoft Exchange Upgrade Guide Last modified: 25 June 20 0 7 Document ID: 12 654 300 Version 4 At the time of publication, this documen tation is based on Bl ackBerry Enterprise Serv er Vers ion 4.
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Contents 1 Planning to upgrade yo ur BlackBerr y environment ... ............ ........... ............ ............. .......... ............. ..... ........ 9 Upgrading to BlackBerry Ente rprise Server Version 4.1.4 ...................................
Checklist: BlackBerry MDS Connection Serv ice system requirements ............................. .............. 29 Checklist: BlackBerry Collaboration Servic e system requirements .............................. ................... 30 3 Preparing your Bla ckBerry Enterprise Serv er environment for upg rade.
Checklist: Confirm the installation requiremen ts on the new computer ................. ...................... ........49 Install the BlackBerry Enterpri se Server Version 4.1.4 on a new computer ................................... ........ 50 Migrate the user accounts .
Add the BlackBerry Device Software to th e network drive ...................... ........................... ..............64 Create a software configuration ....... ..................... ...................... ........................... .............
1 Planning to upgrade y our BlackBerry en vir onmen t Upgrading to BlackBerry En terprise Server V ersion 4. 1 . 4 When you upgrade to BlackB erry® Enterprise Server V ers ion 4. 1 . 4, the changes to your BlackBerry envir onment depend on the version fr om which you are upgrading.
10 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Changes to the BlackBerry En terpri se Serv er Version 3. 6 en vironmen t When you upgrade fr om BlackBerry Ente rprise Serv er V ersion 3.
11 1: Planning t o upgrade yo ur BlackB erry environment Choosing a BlackBerry En terprise Server upgrade option Upgrade option Description Advantages Disadvantages User impact Upgrade the BlackBerry Enterprise Server using an in-place process. The in-place u pgrade process installs BlackBerry Enterprise Server Version 4.
12 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Upgrade the BlackBerry Enterprise Server using a cutover process. The cutover up grade process installs BlackBerry Enterprise Server Version 4.1.4 on a new comput er and migrates user accounts and server information from the old BlackBerry Enterprise Server to the n ew one.
13 1: Planning t o upgrade yo ur BlackB erry environment Upgrading to BlackBerry Devi ce Softwar e V ersion 4. 1 and la ter When you upgrade the BlackBer ry Enterprise Server y ou might also wan t to u pgrade the BlackBerry Device Software so tha t users can use the BlackBerry Enterprise Server V ers ion 4.
14 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Upgrade the BlackBerry Device Softwa re at a central computer or kiosk. This upgrade process uses software configurations to help control the BlackBerry Device Software upgrade process for each BlackBerry device at a central administration compu ter or kiosk .
15 1: Planning t o upgrade yo ur BlackB erry environment Addi tional upgrade resour ces The following upgrade options migh t apply to your BlackB erry envir onment.
16 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide.
2 System r equir emen ts H a rd w a re re q u i re m e n t s Visit www .blackberry .com/knowledgecenterpublic to read the BlackBerry Enterprise Server Version 4. 1 for Micr osoft Exchange Serve r Capaci ty Calculator and the BlackBerry En terprise Serv er Version 4.
18 BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide Checklist: Opera ting sy st em requir ements Note : You must install the most current serv ice pack for each Microsoft product.
19 2: System requirements Checklist: Messaging and collabora ti on server softwar e r equir emen ts Checklist: Security support r equir ements Warning : Do not install Microsoft® Outlook ® on the same comput er as the BlackBerry Enterprise Server. Visit www .
20 BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide Checklist: Multilanguage support r equir ements Checklist: Virtual machine support r equiremen ts Checklist: Additiona.
21 2: System requirements Checklist: Ne twork en vironmen t settings Checklist: Messaging and collabora tion envir onment se ttings Checklist: Instan t messaging en vironmen t settings Considerations Verify that the BlackBerry Enterprise Serv er is physically close to the messaging serv ers.
22 BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide Checklist: T erminal service se ttings Checklist: Da tabase envir onment se ttings If your instant messaging environment supp orts Microsoft Office Communicator, you must download and install the following hotfixes to support the AJAX Serv ice: • visit www .
23 2: System requirements System r equir emen ts for r emote componen ts If you plan to install BlackBerry co mponen ts on remote computers, you mu st confirm tha t those computers meet the system requir ements.
24 BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide Checklist: BlackBerry MD S Se rvices system requir emen ts Checklist: BlackBerry Collaboration Service system requirem.
25 2: System requirements Checklist: BlackBerry En terprise Serv er wi th the BlackBerry MD S Services system r equir ements System requirement Considerations operat ing system Install one of the foll.
26 BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide messagi ng and collaboration server software Install one of the following Microsoft Exchange administ ration tools on the computer on which you plan to install the BlackBerry Enterprise Se rver with BlackBerry MDS Services: • Microsoft Exchange Version 5.
27 2: System requirements Checklist: BlackBerry Attachme n t Service system requir emen ts additiona l software If you run a USB hub to impl ement BlackBerry devices that are conn ected to the BlackBerry Manager, verify tha t the USB driver supports USB1.
28 BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide Checklist: BlackBerry Manager system r equiremen ts System requirement Considerations operat ing system Install one of.
29 2: System requirements Checklist: BlackBerry R o uter system r equiremen ts Checklist: BlackBerry MD S Connection Service system r equir ements System requirement Considerations operat ing system I.
30 BlackBerry Enterprise Server for Microsoft Exchange Upgrade GuideUpgrade Guide Checklist: BlackBerry Collabora tion Service system requir emen ts System requirement Considerations operat ing system.
3 P r eparing y our BlackBerry En terprise Server en vir onmen t for upgrade P r eparing to upgrade fr om BlackBerry En terprise Serv er V ersion 3. 5.2 and earlier Y ou can up grade from ei the r BlackBerry Enterprise Server Version 3. 5.2 or V ers ion 2.
32 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide P erform system main tenance Perform system main tenance to help minimize the upgrade time and to help promote an unin terrupted upgrade and user migra tion. > Remo ve inactive user accoun ts from th e BlackB erry En terprise Server .
33 3: Preparing your BlackBerry Enterp rise Server environment for upgrade Back up system informa tion > Perform the follo wing actions: Synchr onize BlackBerry device capabili ties When users conn.
34 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide If you wan t wir eless synchroniza tion to occur automatica lly a fter the upgrade process completes, y ou must also instruct users to synchroniz e their BlackBerry device capabilities before y ou upgrade the BlackBerry Enterprise Server .
35 3: Preparing your BlackBerry Enterp rise Server environment for upgrade Back up system informa tion > Perform the follo wing actions: P r epare to consolida te multiple instances of the BlackBer.
36 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide > Perform an y of the following actions: P r eview the user migration Y ou can test the user migration by runnin g the BES M igra ti on to ol in preview mode on a copy of the BlackBerry Configura tion Da tabase .
37 3: Preparing your BlackBerry Enterp rise Server environment for upgrade Migrating the user accounts from multiple instances If you ar e previewing the user migra tion from a BlackBerry En terprise .
38 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide 2. Perform the follo wing actions: 3. At the command pr ompt, swi tch to the Tools folder in the BlackBerry Enterp rise Server installa tion media. 4. Type bes migration.e xe. Action Procedure Define settings for the BlackBerry Configuration Database.
39 3: Preparing your BlackBerry Enterp rise Server environment for upgrade 5. Type any of the follo wi ng parameters , in the or de r in which they appear: For example , to preview the us er migra tio.
40 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Synchr onize BlackBerry device capabili ties When users connect their BlackBerry devices to the BlackBerry Desktop Manager, the BlackBerry Desktop Manager writes whe t her the BlackBerry device is capable of wireless synchr onization in to the user’ s mailbox.
41 3: Preparing your BlackBerry Enterp rise Server environment for upgrade Back up system informa tion > Perform the follo wing actions: Back up the BlackBerry Configura tion Database If your da tabase env iro nment i s Micr osoft SQL Serv er, use the backup and r estore tools pr ovided by Micr osoft.
42 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide.
4 Configuring y our en vir onmen t Configuring Micr osoft Exchange to support wir eless calendar synchr oniza t ion The BlackBerry Enterprise Server uses Micr osoft E xchan ge System Manager tools to support wir eless calendar synchr oniza tion wi th the Micr os oft Exchange messaging serv er .
44 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide If you cr eate the Bla ckBerry Configura tion Database on the same computer a s the Blac kBerry Ent erprise Server, you also instal.
5 Upgrading the BlackBerry En terprise Serv er using an in-place pr ocess Checklist: Confirm the upgrade r equir emen ts Use the following checklist to confirm tha t you ar e r eady to start the upgra.
46 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Upgrade the BlackBerry En terprise Server 1 . Log in to your computer usi ng the BESAdmin service accoun t. 2. Double-click the setup.exe file . 3. Comple te the instructions on the screen.
47 5: Upgrading the BlackBerry Enterprise Server using an in-place process T r oubleshooting the BlackBerry En terprise Server upgrade pr ocess R esolving issues during the upgrade pr ocess Symptom Possible s olution You encounter errors when pr eviewing the user migration.
48 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide R esolving issues a fter the upgrade process When you start the setup prog ram, the message “Previo us version detected but no database ava ilable” appears and the setup program ends.
6 Upgrading the BlackBerry En terprise Serv er using a cuto ver pr ocess Checklist: Confirm the upgrade pr epara tion on the existing BlackBerry En terprise Servers Checklist: Confirm the installa ti .
50 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Install the BlackBerry En terprise Server V ersion 4. 1 . 4 on a new computer When y ou install the new BlackBerr y En terprise Serv er, use the same name and the s ame SRP cr eden tials as one of the BlackBerry Enterprise Servers th a t y ou plan to r e place .
51 6: Upgrading the BlackBerry Enterprise Server using a cutover process 3. Type an y of the followi ng parame ters, in the ord e r in which they appear: For example , to migrate users fr om a BlackBe.
52 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Impr ov e the startup performance of the BlackBerry En terprise Server After some BlackBerry Enterp rise Server upgrades, new service books ar e sent to ev ery BlackBerry device . Sending all the new service books a t once can result in sl ow startup times.
53 6: Upgrading the BlackBerry Enterprise Server using a cutover process When you start the setup prog ram, the message “Previo us version detected but no database ava ilable” appears and the setup program ends. Verify that the registry keys iden tifying the BlackBerry Configuration Database are present.
54 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide R esolving issues a fter the upgrade R e turning user accounts to their pr evious BlackBerry Enterprise Serv er version Y ou can re turn user accounts to their pr evious BlackBerry Enterprise Server version, but you hav e a limited amoun t of time in which to do so .
7 Upgrading the BlackBerry En terprise Serv er using a phased pr ocess Phased upgrades Y ou can up grade your BlackBerry Enterprise Servers to V ersion 4. 1 . 4 in phases while maintaining BlackBerry Enterprise Servers a t versions earlier than 4. 1 .
56 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide In a mixed-version envir onment tha t includes BlackBerry Enterpr ise Serv er V ersion 3. 6 and earlier and BlackBer ry Enterprise Server V ers ion 4. 0 or later, the BlackBerry Mobile D ata Se r vi ce p us h s e rve r mu s t b e Ve r si on 4 .
57 7: Upgrading the BlackBerry Enterpri se Server using a phased process Sample un supported mixed- versi on en vir onment New featur es in the BlackBerry Enterp rise Serv er Version 4.
58 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Before y ou upgrade to BlackBerry Enterp rise Server Version 4. 1 . 4, make sure tha t all BlackBerry Enterprise Servers in your en vironmen t that shar e a BlackBerry Configura tion Database ar e Version 4.
59 7: Upgrading the BlackBerry Enterpri se Server using a phased process Example 2: Upgrade BlackBerry En terprise Servers a t V ersion 4. 0 and earlier using a phased pr ocess The following tasks sho w how to upgrade sev eral BlackB erry Enterprise Servers a t V ersion 4.
60 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Upgrade the BlackBerry En terprise Serv er a t V ersion 4. 0 and earlier and k eep the existing BlackBerry Configura tion Database 1 . Crea te a new BlackBerry Enterprise Server V ersion 4.
8 Upgrading BlackBerry Device Softwar e Enabling users to upgrade the BlackBerry Device Softwar e a t their computers Use this upgrade method to pr ovide a link to the BlackB erry Device Softwar e on a shared ne twork drive .
62 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide 3. On the network driv e, double-click the .exe file . 4. Complete the installa tion. 5. Verify tha t the files ar e in <drive:> Pr ogram FilesCommon FilesR esearch In MotionShar edLoader Files.
63 8: Upgrading BlackBerry Device Software 2. Copy the BlackBerry Desktop Software installa tion files to a network driv e . 3. If applicable , extract the BlackBer ry Desktop Software files fr om the .exe file to the network drive . 4. On the network driv e, open the setup.
64 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Confirm tha t the BlackBerry Devi ce Software upgrade is successful > Perform one of the follo wing actions: Upgrading the Black.
65 8: Upgrading BlackBerry Device Software 4. In the Device Software Location field, cli ck the Change button. 5. Bro wse to the network loc a tion in which you installed the BlackB erry Device Softwar e.
66 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Confirm tha t the upgrade is successful > Perform one of the follo wing actions: Sending the BlackBerry Device Softwar e upgrade.
67 8: Upgrading BlackBerry Device Software 5. At the bottom of the setup.ini file, type [INSTALL_OPTIONS] . 6. U s e t h e install.txt file , which is included with the BlackBerry Desktop Softwar e, as a r efere nce to configur e the installati on settings.
68 BlackBerry Enterprise Server for Microsoft Exchange Upgrade Guide Confirm tha t BlackBerry Device Software upgrade was successful > Perform one of the follo wing actions: T r oubleshooting the B.
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An important point after buying a device Blackberry 4.1.4 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Blackberry 4.1.4 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Blackberry 4.1.4 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Blackberry 4.1.4 you will learn all the available features of the product, as well as information on its operation. The information that you get Blackberry 4.1.4 will certainly help you make a decision on the purchase.
If you already are a holder of Blackberry 4.1.4, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Blackberry 4.1.4.
However, one of the most important roles played by the user manual is to help in solving problems with Blackberry 4.1.4. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Blackberry 4.1.4 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
