Instruction/ maintenance manual of the product ACU3009A Black Box
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MA Y 2002 ACU3001A ACU3009A ACU3022A Interconnect From CPU or ServSwitch Local Module Interconnect Remote Module Interconnect From CPU or ServSwitch Local Module MICRO-1M6 FREE tech support 24 hours a day , 7 days a week: Call 724-746-5500 or fax 724-746-0746 .
1 THE SER VSWITCH™ F AMIL Y W elcome to the Ser vSwitch TM Family! Thank you for purchasing a BLACK BOX ® ServSwitch ™ Brand CAT5 KVM Extender model! We appreciate your business, and we think you’ll appreciate the many ways that your enhanced keyboard/video/mouse system will save you money, time, and effort.
2 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER TRADEMARKS USED IN THIS MANUAL BLACK BOX and the logo are registered trademarks, and ServSwitch, Matrix ServSwitch, ServSwitch Affinity, ServSwitch Duo,.
3 FEDERAL COMMUNICA TIONS COMMISSION AND INDUSTR Y CANADA RADIO-FREQUENCY INTERFERENCE ST A TEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.
4 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER EUROPEAN UNION DECLARA TION OF CONFORMITY W ARNING! This is a class A product. In a domestic environment, this product might cause radio interference, in which case the user might be required to take adequate remedial measures.
5 NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY ST A TEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
6 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
7 T ABLE OF CONTENTS Contents Chapter Page 1. Quick Start Guide ...................................................................................... 9 2. Specifications ................................................................................
8 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER Contents (continued) Chapter Page 6. Installation (continued) 6.3 Finishing Your Installation ............................................................... 40 7. Operation .............................
9 CHAPTER 1: Quick Start Guide 1. Quick Star t Guide When you configure the ServSwitch™ Brand CAT5 KVM Micro Extender, you only need to answer two questions: • How far will the CAT5 cabling run between the Extender’s Local and Remote Units? If it will be 25 m (80 ft.
10 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 2. Specifications Cable Required: Between Local and Remote Units: Category 5 solid unshielded or shielded twisted pair (UTP or STP), wired to the EIA/T.
11 CHAPTER 2: Specifications Serial Characteristics: KVM/Serial/Audio model (ACU3022A) only: Data rate: Transparent to data rates up to 19,200 bps; Data format: Transparent to data format; Flow contro.
12 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER Connectors: On Local Unit: Right-side-mounted: (1) RJ-45 female for local/remote interconnection; Left-side-mounted: All models: (1) DB25 female for vi.
13 CHAPTER 2: Specifications Power: Local Unit: 5 VDC at up to 120 mA from CPU’s keyboard and mouse port; Remote Unit: From desktop power supply (certified to meet the relevant international safety .
14 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 3. Introduction By using the Local and Remote Units that together make up the ServSwitch™ Brand CAT5 KVM or KVM/Serial/Audio Micro Extender, you can place your VGA monitor, keyboard, and mouse as far as 50 meters (160 ft.
15 CHAPTER 3: Introduction 3.1 Compatibility The ServSwitch Brand CAT5 KVM Micro Extender is designed to operate in various environments and with a mix of hardware from different manufacturers. During development, this product was extensively tested with a wide variety of hardware.
16 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER • Mouse: Standard PS/2 type, Microsoft ® IntelliMouse ® compatible, or Logitech™ 3-button PS/2 compatible mouse; the CPU should have standard PS/2 type mouse ports.
17 CHAPTER 3: Introduction 3.2 Key Features The ServSwitch Brand CAT5 KVM Micro Extender has a number of useful features which contribute to the transparent remote operation of your PC. Some of the more important ones are: • Distance up to 50 m (160 ft.
18 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 4. Checklist of System Components 4.1 The Complete Package At the time of this writing, these items should be included with your ServSwitch™ Brand CAT5 KVM Micro Extender package: • (1) Micro Extender Local Unit.
19 CHAPTER 4: Checklist of System Components 4.2 The Cables Y ou’ll Need If you are using the ServSwitch™ Brand CAT5 KVM Micro Extender to get greater distance between a CPU and a VGA monitor, PS/2 keyboard, and PS/2 mouse, your Micro Extender package should have included everything you’ll need except for your Unit-interconnection cable.
20 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 4.2.2 T O C ONNECT A S ERV S WITCH F AMILY KVM S WITCH TO THE L OCAL U NIT ’ S CPU P ORT You would do this to extend the distance you can run from the KVM switch to a monitor, a keyboard, a mouse, and possibly serial and/or audio devices.
21 CHAPTER 4: Checklist of System Components 4.2.2.B Switches with DB25 Composite User Ports The user ports of some ServSwitch family KVM switches are specially pinned DB25 connectors that function as composite (all-in-one) interfaces.
22 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 4.2.3 T O C ONNECT A M ONITOR , K EYBOARD , AND M OUSE TO THE R EMOTE U NIT OR TO THE U SER P ORTS ON THE D UAL -A CCESS L OCAL U NIT You’ll be plugging the monitor, keyboard, and mouse directly into the corresponding user ports on the Remote Unit or Dual-Access Local Unit.
23 CHAPTER 4: Checklist of System Components 4.2.4 T O C ONNECT A S ERV S WITCH F AMILY KVM S WITCH TO THE R EMOTE U NIT OR TO THE U SER P ORTS ON THE D UAL -A CCESS L OCAL U NIT You would do this to extend the distance you can run from the KVM switch to a CPU.
24 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 4.2.4.B Switches with Regular ServSwitch Style DB25 Composite CPU Ports The CPU ports of the regular ServSwitch and several other ServSwitch family KVM switches are specially pinned DB25 connectors that function as composite (all-in- one) interfaces.
25 CHAPTER 4: Checklist of System Components 4.2.5 T O C ONNECT THE L OCAL U NIT TO THE R EMOTE U NIT To interconnect the Local and Remote Units of the Micro Extender, you’ll need industry-standard structured cabling (Category 5 UTP or STP, 4-pair) terminated with RJ-45 plugs.
26 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 5. Configuration There’s a two-position DIP switch on the bottom of the Remote Unit of the ServSwitch™ Brand CAT5 KVM and KVM/Serial/Audio Micro Extenders.
27 CHAPTER 5: Configuration 5.2 Setting DIP-Switch Position 2: Keyboard-Command Recognition The function of DIP-switch position 2 depends on the Micro Extender model: • On the ACU3001A and ACU3009A Remote Units, position 2 controls how the Remote Unit handles [Scroll Lock].
28 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 5.3 Setting the Microphone-Amplification Jumper in the KVM/Serial/Audio Remote Unit (Not Normally Necessary) All sound cards that we have tested so far.
29 CHAPTER 6: Installation 6. Installation To install your ServSwitch™ Brand CAT5 KVM Micro or KVM/Serial/Audio Micro Extender system, first test-place it (if you want to) as described in Section 6.1 , then attach devices as described in Section 6.2 , then finish your installation as described in Section 6.
30 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER As you attach devices to the Extender, here are some things to keep in mind: • Use caution if you’re attaching KVM switches: Different ServSwitch family KVM switch models use different proprietary signaling between cascaded switches.
31 CHAPTER 6: Installation 6.2.1 S PECIAL C ONCERNS A BOUT C ONNECTING A UDIO D EVICES TO THE KVM/S ERIAL /A UDIO M ICRO E XTENDER Before you connect any sound equipment to the KVM/Serial/Audio Micro .
32 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 6.2.2 A TTACHING A CPU TO THE L OCAL U NIT ’ S CPU P ORT Attach the keyboard, video, and mouse connectors of the included three-to-one KVM-extension cable to the matching ports on the CPU, as shown in Figure 6-1.
33 CHAPTER 6: Installation 6.2.3 A TTACHING A S ERV S WITCH F AMILY KVM S WITCH TO THE L OCAL U NIT ’ S CPU P ORT The way you’ll do this will depend on whether the KVM switch’s user ports are multiple connectors (see Section 6.2.3.A ) or single composite connectors (see Section 6.
34 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 6.2.3.B Attaching a KVM Switch with Single Composite User-Port Connectors If the KVM switch’s user ports are ServSwitch style DB25 connectors , run a.
35 CHAPTER 6: Installation NOTES If the switch is a ServSwitch Multi, keep these things in mind as you match the serial and audio cables/strands: – The proper DB9 serial connector to use on its User Cable is the one without a yellow band.
36 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 6.2.4 A TTACHING U SER -S TATION E QUIPMENT TO THE U SER P ORT ON A R EMOTE U NIT OR D UAL -A CCESS L OCAL U NIT Plug the user station’s monitor, key.
37 CHAPTER 6: Installation 6.2.5 A TTACHING A S ERV S WITCH F AMILY KVM S WITCH TO THE U SER P ORT ON A R EMOTE U NIT OR D UAL -A CCESS L OCAL U NIT The way you’ll do this will depend on whether the KVM switch’s CPU ports are multiple connectors (see Section 6.
38 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 6.2.5.B Attaching a Switch with Single Composite CPU-Port Connectors Run a CPU Cable designed for the KVM switch—refer to Sections 4.
39 CHAPTER 6: Installation Figure 6-7. Attaching a KVM switch with single composite CPU-port connectors (regular Ser vSwitch shown at top, Ser vSwitch Multi shown at bottom) to the user port on an Extender Unit.
40 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 6.3 Finishing Y our Installation To finish installing your Micro Extender system after attaching devices to it as described in Section 6.2 , take these steps: 1. Attach the output cord of the Remote Unit’s power supply to the Unit’s power jack.
5. If the Local Unit’s LED shows that the link between the Units appears to be working, make sure that the remote keyboard functions and that you’re getting video at the remote site. (Be aware that in Dual-Access systems, remote monitors, keyboards, and mice might take up to several seconds to be properly initialized; see Section 7.
42 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 7. Operation 7.1 Keyboard and Mouse Emulation The ServSwitch™ Brand CAT5 KVM and KVM/Serial/Audio Micro Extenders use a microprocessor to emulate the presence of a directly connected keyboard and mouse for the attached PC.
43 CHAPTER 7: Operation 7.3 Keyboard Commands and Related Functions This section describes Micro Extender functions that can be controlled with commands that users can type in at the user-station keyboards, as well as some related functions.
44 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER Note that the Extender will automatically reinitialize the keyboard and mouse whenever you attach them. If a reset doesn’t help your remote keyboard or mouse, try cycling power to the Remote Unit. 7.3.
45 CHAPTER 7: Operation three times in order to get a PC with a 4-byte mouse back on track. Note that, unless your mouse driver is an auto-correcting type, sending this command while the mouse is in sync will throw it out of sync.
46 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 7.3.4 P RIVATE M ODE (ACU3009A D UAL -A CCESS S YSTEMS O NLY ) For applications in which a Dual-Access Micro Extender system’s remote user station is.
47 CHAPTER 8: T roubleshooting 8. T roubleshooting 8.1 Common Problems This section discusses difficulties that people sometimes have with the ServSwitch™ Brand CAT5 KVM and KVM/Serial/Audio Micro Extenders, and suggests possible remedies.
48 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER Connecting a keyboard to the Remote Unit has an adverse effect on the remote video. Try using a newer keyboard. (Some older keyboards require too high a current for the Remote Unit to properly drive the video signal.
49 CHAPTER 8: T roubleshooting The mouse is behaving erratically. 1. Reset the keyboard and mouse as described in Section 7.3.1 . 2. Issue the Null Mouse Command up to three times (see Section 7.
50 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 8.1.4 S ERIAL D EVICE (ACU3022A KVM/S ERIAL /A UDIO S YSTEMS O NLY ) The CPU doesn’t detect the serial device I’m trying to use with it. 1. Make sure that the data rates of the device and the CPU’s serial port both match, and that the data rate doesn’t exceed 19,200 bps.
51 CHAPTER 8: T roubleshooting 8.1.5 A UDIO D EVICES (ACU3022A KVM/S ERIAL /A UDIO S YSTEMS O NLY ) Sound doesn’t seem to get through from the local site to the remote site or vice versa. 1. Check the audio cables, including those attached to your speakers.
52 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER Each character has separated into overlapping sets of red, green, and blue pixels; the effect is like trying to watch a 3-D movie without 3-D glasses. 1. Check the interconnect cable between the Micro Extender’s Local and Remote Units.
53 CHAPTER 8: T roubleshooting I get black & white instead of color video. Your CPU probably needs to see monitor ID in order to boot into the correct video mode. Please contact Black Box Technical Support. Microsoft Windows 3.x, 95, 98, or 2000, Windows Me, Windows NT, or Windows XP will only boot into a low-resolution graphics mode.
54 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 8.2 General Questions About the Micro Extender Is it possible to use an interconnection cable longer than 50 meters (160 feet)? The standard-from-the-factory Micro Extender has been designed to produce acceptable results with SVGA resolutions at the maximum cable length of 50 m (160 ft.
55 CHAPTER 8: T roubleshooting When using UTP, what’s the best way to make sure that the system does not suffer from any interference? The Micro Extender is designed to withstand high levels of interference while driving signals over UTP.
56 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER 8.3 Calling Black Box If you determine that your ServSwitch™ Brand CAT5 KVM Micro Extender is malfunctioning, do not attempt to alter or repair it . It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500.
57 APPENDIX A: Cable Pinning/Pairing Appendix A: Cable Pinning/Pairing The cable you will use to interconnect the Local and Remote Units of your ServSwitch™ Brand CAT5 KVM Micro Extender should be terminated with RJ-45 plugs and should be wired according to the EIA/TIA-568 standard (preferably 568B rather than 568A).
58 SER VSWITCH™ BRAND CA T5 KVM MICRO EXTENDER Appendix B: Keyboard-Command Summar y Here is a brief list of the keyboard commands you can use to control your ServSwitch™ Brand CAT5 KVM Extender. For detailed descriptions of the commands and the effects they have on the system (including their effects on the keyboard LEDs), refer to Section 7.
59 LEGAL INFORMA TION DISCLAIMERS While every precaution has been taken in the preparation of this manual, the manufacturer assumes no responsibility for errors or omissions. Neither does the manufacturer assume any liability for damages resulting from the use of the information contained herein.
NOTES.
APRIL 2002 ACU1001A ACU1009A ACU1049A Interconnect Brightness Focus REMOTE Interconnect LOCAL REGULAR-1M5 FREE tech support 24 hours a day , 7 days a week: Call 724-746-5500 or fax 724-746-0746 . Mailing address: Black Box Corporation , 1000 Park Dr .
An important point after buying a device Black Box ACU3009A (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of Black Box ACU3009A, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Black Box ACU3009A.
However, one of the most important roles played by the user manual is to help in solving problems with Black Box ACU3009A. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Black Box ACU3009A along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
