Instruction/ maintenance manual of the product 900-0208 3Com
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http://www.3com.com/ Part Number 900-0208 Published April 2005 NBX ® Manager’ s T elephone Guide NBX Networked T elephony Solutions System Release 5.
3Com Corporati on 350 Campus Drive Marlbor ough, MA 01752-3064 Copyright © 1998–200 5, 3Com Corporation. Al l Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation , or adaptation) without written permission fr om 3Com Corporation.
C ONTENTS A BOUT T HIS G UIDE How to Use This Guide 10 Conventions 10 Documentation 11 Comments on the Document ation 12 1 G ETTING S TARTED Setting Up Y our Passwor d and V oice Mail for the First Ti.
4 Listening fr om Y our 3Com T elepho ne 31 Listening fr om Any Internal 3Com T elephone 31 Listening from an External Location 31 Managing Y our Messages 3 2 Information About Y our Messag es 33 Repl.
5 T ransferring a Ca ll 53 Announced (Screened) T ransfer 53 Blind T ransfer 54 Direct Mail T ransfer 54 Establishing a Co nference Call 55 Disconnecting the Last Person That Y ou Called 56 More About.
6 Call Pickup 79 Directed Call Pickup on a Specific T ele phone 80 Group Call Pickup 80 Automatic Call Distribution Groups , Hunt Groups, and Calling Gr oups 81 Automatic Call Distrib ution 81 Hunt Gr.
7 7 F EATURE C ODES NBX T ones 103 Feature Codes with 3Com T elephones 104 3Com Mana ger’ s T elep hone 105 Using Featur e Codes 105 8 3C OM 3105 AND 1105 A TTENDANT C ON SOLES 3Com Atte ndant Conso.
8.
A BOUT T HIS G UIDE This guide is inten ded for anyone using: ■ 3Com ® Manager’ s T eleph ones ■ 3Com Attendant Co nsoles ■ NBX ® Complement Attendant Software. It includes information abo ut using the NBX V oice Mail system and the NBX NetSet ™ administration utility for pe rsonal telephone settings.
10 A BOUT T HIS G UIDE How to Use This Guide Ta b l e 1 shows where to look for specif ic information in this guide. Conventions Ta b l e 2 defines some commonly used wo rds and phrases in this guide.
Documentation 11 Ta b l e 3 lists con ventions that are used throughout this guide. Documentation The documentation set fo r 3Com NBX Networked T elephony Solutions is designed to help NBX te lephone users, installe rs, and administrators maximize the full potential of the system.
12 A BOUT T HIS G UIDE Comments on the Documentation Y our suggestions are important to us . They help us to make the NBX documentation more useful to you. Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to: Voice_TechComm_Comments@3com.
1 G ETTING S TARTED As soon as you are given a telephone and extension number , you need to se t up a pa s sw o rd a n d re co rd yo ur name announcement and pers onal greeting.
14 C HAPTER 1: G ETTING S TARTED Ta b l e 4 Setting Y our NBX NetSet Utility and NBX Messaging Password Feature 3Com Phones Analog Tele phones Password — Set Initiall y If your sys tem uses NBX Mess.
NBX NetSet Utility 15 After you have set your initial NBX pa ssword, continue to follow the voice prompts to recor d your name an nouncement. Y our name announcement tells callers that th ey have reached your voice mailbox. Then follow the voice prompts to recor d your personal greeting.
16 C HAPTER 1: G ETTING S TARTED Starting the NBX NetSet Utility T o use the NBX NetSet utility , you need a computer that is connected to your local area network (LAN) and that has a web br owser .
Quick Reference Guides 17 Quick Reference Guides T o open and print a copy of the Quick Reference Guides for the most frequently used featur es on your telephone: 1 Log in to the NBX NetSet utility . See “ Starting the NBX NetSet Utility ” earlier in this chapter .
18 C HAPTER 1: G ETTING S TARTED.
2 3C OM 3103 M ANAGER ’ S T ELEPHONE This chapter describes the buttons, controls, and features on the 3Com® 3103 Manager’ s T elephone. It covers these topics: ■ T elephone Button s and Contro.
20 C HAPTER 2: 3C OM 3103 M ANAGER ’ S T ELEPHONE Figure 1 3Com 31 03 Manager’ s T elephone 1 Message W aiting Indicator (MWI) for V oice Mail — When lit, indicates that you have one or mo re new voice mail messages in your voice mailbox. Also, this indicator flashes when your telephone rings.
Telephone Buttons and Controls 21 4 Label ar ea for Access buttons — See “Printing Labels” in Chapter 5 . 5 Pr ogrammable Access buttons — Allow you and your administrator to assign lines and features to specific buttons. See “Pr ogrammable Access Buttons” and “Status Lights for Access Button s” later in this chapter .
22 C HAPTER 2: 3C OM 3103 M ANAGER ’ S T ELEPHONE 19 Soft buttons — Allow you to select item s that are displayed in the bottom dynamic tabs of t he telephone display panel.
Status Lights for Access Buttons 23 Access buttons have these default se ttings, which your administrator can change: 1 Headset / Handset Select button — T oggles audio bet ween a headset that is connected to the telephone and the handset. See “Using a Headset” in Chapter 5 .
24 C HAPTER 2: 3C OM 3103 M ANAGER ’ S T ELEPHONE ■ Left buttons — control calls that displa y beside them. Up to three calls display at one time and correspond to the three left buttons. Press a left button to answer an in coming call, re join a call on hold, and select it for other action.
Features 25 T o adjust the contrast: 1 Press the Features soft button. 2 Scroll to User Configuration and pr ess Select . 3 Scroll to Modify Display and press Select . 4 Press Select to choose Set Contrast . 5 Change contrast using the left and right scroll buttons.
26 C HAPTER 2: 3C OM 3103 M ANAGER ’ S T ELEPHONE.
3 NBX M ESSAGING This chapter describes the NBX ® Networked T elephony Solutions voice messaging features. It covers these topics: ■ NBX Messaging Components ■ Changing Y our Password ■ Changin.
28 C HAPTER 3: NBX M ESSAGING Important Considerations ■ The steps are the same for initially setting up the name announcement, personal greetings, and passwords for personal, gr eeting-only , and phantom mailboxe s. See “Setting Up Y our Password and V oice Mail for the First Time” in Chapter 1 for details.
Changing Your Name Announcement an d Personal Greetings 29 Security Tips ■ Change your password often. ■ Do not use passwords that can easily identify you, such as your phone extension or birth date. ■ Avoid simple passwor ds such as 1234 or 0000.
30 C HAPTER 3: NBX M ESSAGING 3 Select a greeting. a Click Select to choose the greeting as the active greeting. b Click Listen to hear the greeting. c Click Delete to delete t he greeting. Y ou cannot delete greeting number 1; you can re-recor d it through the phone.
Listening to NBX Messages 31 Listening from Y our Computer T o listen to your messages fr om your compute r , you must have a way of playing audio files: ■ A USB audio device such as a US B headset .
32 C HAPTER 3: NBX M ESSAGING ■ If you call the main telephone number of your organ ization and: ■ The Automated Attendant answers — Pr ess * * during your personal greeting. At the pr ompts, enter your extension and password, and pr ess #. ■ The receptionist answers — Ask to be transferred to your voice mail.
Replying to a Message 33 Information About Y our Messages T o listen to date, time, and send er information about a message in your mailbox, press 6 during or after the message, and then pr ess one of.
34 C HAPTER 3: NBX M ESSAGING Forwarding a Message Y ou can forward most messages, with or without comments. If you receive a messa ge that is marked Private, you cannot forward it. T o forward a messa ge: 1 Log in to your voice mailbox at your telephone or remotely .
Creating and Sending a Message 35 Creating and Sending a Message T o create and send a message directly without actually maki ng a call, follow these steps: 1 Log in to your mailbox at your telephone or remotely . 2 Dial 2 to select Cr eate and Se nd a Message .
36 C HAPTER 3: NBX M ESSAGING Using V oice Mail Group Lists A V oice Mail Group, also called a mail gr oup or mail list, is a collection of extensions with a special “group number .” Use it to send a message to everyone on the list at the same time.
Using Voice Mail Group Lists 37 7 Dial one of these destinatio n numbers plus # : ■ The internal extension or mailbox number of the recipient ■ A speed dial number .
38 C HAPTER 3: NBX M ESSAGING 3 Dial 3 for Gr oup Lists . 4 Press 1 , 3 , or 4 : 5 T o add members to a group or delete members from one, pr ess 4 . a T o add one or more members to the gr oup, dial one of these destination numbers plus # : ■ The internal extension or mailbox number of the recipient ■ A speed dial number .
Marking a Message as Private or Urgent 39 T o review or modify a Personal V oice Mail Group from the NBX NetSet utility: 1 Log in Netset > NBX Messaging > Personal Group List . Y ou see a list of your current personal voice mail groups. 2 Select the group to r eview or modify .
40 C HAPTER 3: NBX M ESSAGING 3 T o mark the message Urgent, press 1 . T o mark the message Private, press 2 . 4 T o send the marked message, press 1 , or listen to the prompts for other choices.
Other Kinds of Mailboxes 41 In addition to preventing a caller from leaving a message, a gr eeting-only mailbox does not allow anyone to forw ard or cr eate and send a message to it or reply to a message that was sent fr om its extension Avoid adding a greeting-only mailbox to a personal voice mail group list.
42 C HAPTER 3: NBX M ESSAGING.
4 S TANDAR D F EATURE S This chapter describes standard feat ures of the NBX® T elephones. It covers these topics: ■ Answering a Call ■ Using the 3Com T elephone Display Panel ■ Dialing a Call .
44 C HAPTER 4: S TANDARD F EATURES forwarded or to specify wher e you want the call to go, see “Forwardin g Incoming Calls” later in this chapter . Caller ID The display panel on your 3Com T elephone shows the name and extension of an internal caller .
Dialing a Call 45 3 Use the scroll keys to move to the name o r number that you want to call. Press the Select button, the Select soft butto n, or the corresponding Right soft button. 4 T o leave the lists entirely , press the Ex it soft button. Dialing a Call This section describes standard di aling features.
46 C HAPTER 4: S TANDARD F EATURES Redialing a Call On a 3Com Manager’ s T elephone: ■ Pick up the handset and press Redial to dial the most recent number that you called. OR ■ Use the Call Logs on the display pa nel to redial a recently missed, answered, or dialed call.
Forwarding Incoming Calls 47 ■ Call Forward All — Forwar ds all incoming calls without ringin g to a call coverage point regardless of the state of your phone. Use this feature when, for example, you plan to be away from your phone for an extended period of time.
48 C HAPTER 4: S TANDARD F EATURES T o prevent the telephone from ringing even once, use the Do Not Disturb feature (see “Do Not Distur b” in Chapter 5 ) or use the Call Forward All feature (see “Call Forwar d All” later in this section).
Forwarding Incoming Calls 49 3 Press Select . 4 If the display shows the destination number you want , just press the Enter soft button or # to accept it. Otherwise, dial the number that you want to forward calls to and pr ess the Enter soft button o r #.
50 C HAPTER 4: S TANDARD F EATURES Default The Call Forward Default page defines basic call forwar ding. Y ou choose from four destinations: voicemail box, a phon e number , the automated attendant, or disconnection. Y ou can override th ese settings on the Call Forward Override page or by making changes on the telephone.
Forwarding Incoming Calls 51 ■ If you select Automated Attendant , you can choose to forward calls to your choice of: ■ Default Menu — The default automated attendant, usually extensio n 500 ■.
52 C HAPTER 4: S TANDARD F EATURES ■ If Do Not Disturb is enabled and Call Forward All is not enabled, all calls ar e immediately forwarded to the Call Forward Default destination.
Transferring a Call 53 Mor e Than One Call The number of simultaneous calls you can have on your 3Com Manager’ s T elephone can be set by your ad ministrator . T o place more than one call on hold on a 3Com Manager’ s T eleph one: 1 Press the Hold button.
54 C HAPTER 4: S TANDARD F EATURES Y our administrator can disable Announced T ransfers (by enabling the One Button T ransfer feature) for the entire NBX system.
Establishing a Conferen ce Call 55 OR 1 While you are on a call, press the corr esponding Right soft button for th e Actions menu 2 Scroll to Tr a n s f e r t o V M and press the corr esponding Right soft button or Select . 3 Dial the ex tension of th e person to wh ose voice mailbo x you want to transfer the call.
56 C HAPTER 4: S TANDARD F EATURES If the third party is internal and does not answer , the attempt to conference that party is cancelled. Y ou cannot establish a conferen ce call with an NBX user’ s voice mailbox. 4 Repeat steps 2 and 3 to conference in a fourth party .
Setting the Volume 57 More About Conference Calls ■ T o place your part of a conference call on hold, press the Hold or button. The other parties can talk among themselves, but they cannot hear you. Music on Hold does not pl ay when a confer ence call is on hold.
58 C HAPTER 4: S TANDARD F EATURES.
5 P ERSONALIZING Y OUR T ELEPHONE Y our NBX® Networked T elephony Syst em has many features that can make your telephone easier to use. This chapter describes: ■ Guidelines About Features on NBX T .
60 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE ■ Because your extension and perso nal settings are a ssociated with your telephone, you cannot switch your telepho ne with another user’ s telephone without first having your administrator reassociate your profile with the other telephone.
Speed Dials 61 T o assign or chang e a personal speed dial number: 1 Select NBX NetSet > Speed Dials > Persona l . 2 In the Personal Speed Dials box, select an unassigned speed dial ID number , or select the speed dial ID number for which you want to change the speed dial number .
62 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE T o use a system-wide speed dial: 1 Pick up the handset. Or you can press the Speaker button. 2 Press the Featur e button plus t he 3-digit system-wide speed dial ID code for the number that you wan t to call.
Speed Dials 63 Printing Speed Dial Lists Y ou may find it useful to have a paper list of personal or system speed dials. T o print a list of speed dials: 1 Log in to NBX NetSet > Speed Dials > Pe rsonal or System-wide . 2 Click 3 A list appears with all of the person al or system-w ide speed dial numbers that are allocated to your telephone.
64 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE T o reuse your saved LabelMake r , you must run t he file that you saved to your computer . If you download th e LabelM aker from the NBX NetSet utility again, you get the default version, and the download might overwrite your saved LabelMaker .
Off-Site Notification 65 ■ In the Numeric Page field, indicate what you want the pager to display . Enter a series of digits, such as your telep hone extension number . ■ If you selected V oiceMail for Method in step 4 : ■ Enter the telephone number at which you want to be notified.
66 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE The cycle of notice behaviors diff ers depending on the method that you select for the first attempt. See “Notice Beha viors” at the end of this section. 9 Y ou do not need to configure every Attempt r ow .
Off-Site Notification 67 ■ If you specify EMail for the first attempt: ■ If you specify Pager or V oiceMail for the first attempt: Attempt Method Noti ce Behavior 1 E-mail ■ You receive an e-mail notice fo r each voic e message.
68 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE Resetting the Off-Site Notification Cycle When you log in to your voice mailbox and hang up or log out (regar dless of whether you listen to or delete messages), you star t the off-site notification cycle again.
Do Not Disturb 69 The associated status light does flash when a call arrives. ■ Y ou can use the telephone to dial outgoing calls. ■ Y ou can use the telephone to dial internal and exter nal pages. ■ a 3Com Business T elephone or 3Com Manager ’ s T elephone does not broadcast incoming paging messages over the speaker .
70 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE Pr eventing Unauthorized Use of Y our T elephone T o prevent others from dialing long-distance or other unauthorized calls from your telephone permanentl.
Class of Service Override 71 Call Permissions Y our administrator establishes Call Pe rmissions to control the types of calls that can be dialed from y our telephone. The admin istrator can configure these permissions to change dep ending on the time of day .
72 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE When you use Class of Ser vice (CoS) Override, any reports that are generated on the NBX system in dicate that the CoS features of yo ur own 3Com T elephone were applied t em porarily to the telephone on which you made the call.
Using Hands Free Active on Intercom 73 Returning to the Headset After a Long Delay Certain brands of headsets enter a power - saving mode that prevents the telephone from ringing for one or more calls when both of these circumstances ar e true: ■ The headset amplifier buttons for Mute and On are both set to On .
74 C HAPTER 5: P ERSONALIZING Y OUR T ELEPHONE T o cancel Hands Free Active on Inter com: 1 Press the Features soft button. 2 Scroll to Handsfr ee . 3 Press Select . Y ou can also use the Feature Code 100 to turn Hands Free Active on Inter com on and of f.
6 G ETTING M OR E FROM Y OUR T ELEPHONE S YSTEM This chapter covers these topics: ■ Listening to Y our Messages in Y our E-mail ■ Account (Billing) Codes ■ Caller ID ■ Call Pickup ■ Automati.
76 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility . For how to set up your NBX NetSet utility pass word the first time, see Chapter 1 .
Caller ID 77 T o enter an account code for an outgoing exter nal call: 1 Dial the phone number . If an account code is requir ed on a 3Com Entry T elephone or analog telephone, you hear silence as the sy stem waits for the requir ed account code.
78 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Intern al and External Caller ID By default, the NBX system show s the extension and name of any internal caller on the display panel of your 3Com T elephone.
Call Pickup 79 Y ou can also use the Feature + 889 to turn CLIR-All on and off. T o view your current CLIR -All setting, log in to NBX NetSet > User Information > Feature Settings. CLIR for Next External Call Only T o enable CLIR for only the next call from your 3Com Manager’ s T elephone: 1 Press the Features soft button.
80 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM T o view the list of Call Pickup gr oups of which you ar e a member: 1 Log in to NBX NetSet > User Information > Call Pickup . 2 Select the group number that you want to view from the Gr oup List , and click Details to list the members of that group.
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 81 Automatic Call Distribution Groups, Hunt Groups, and Calling Groups Y our administrator can establish formal and informal call ce.
82 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM T o log out of an ACD group usi ng your 3Com Manager’ s T elephone: 1 Press the Features soft button. 2 Scroll to ACD Login Enabled . 3 Press Select . 4 Dial the ACD group number . 5 Dial the ACD group passwor d and press # .
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 83 ■ Answered — Shows the number of calls that have been answer ed by this ACD group since NBX system startup. ■ Status — Show s whether you are curr ently logged in o r out of the ACD group.
84 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM forwarded to a group mailbox or to the receptionist. Figure 3 shows the path of a call coming into a hunt group.
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 85 T o log out of a dynamic hunt group using your 3Com Manager’ s T elephone: 1 Press the Features soft button. 2 Scroll to Hunt Gr oup Login Enabled . 3 Press Select . 4 Dial the group number .
86 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Calling Gr oups One type of hunt group is the Calling Gr oup . Calling groups allow an incoming call to ring simu ltaneously on all telephones in a group, for example, a customer service gr oup.
Supervisory Monitoring 87 Y our or ganization may be legally re quired to add an announcement to tell callers that their call may be monitored. Agents — must be logged in as members of an ACD or Hunt Group. Anyone, however , who picks up a call that comes through an ACD or Hunt Group may be monitor ed like an agent.
88 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Y ou can also press the Access Button if one is configured for Monitor and follow the prompts. ■ Y ou join the call, either silently or with a tone announcing the call to the agent depending on system con figuration.
Supervisory Monitoring 89 T o barge in to a call: 1 Monitor the ACD or Hunt Group call. 2 Press the soft button to select Barge-In from the display panel. ■ Barge-In is enabled for you, either silently or with a tone announcing the change, depending on system configuration.
90 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Call Park Use Call Park to pla ce a call in a “ho lding pattern” and make it available for another person to pick up from any telephone on the system. Use the internal paging featur e, the external pa ging featur e, or bo th, to announce the call.
Paging 91 Y ou can also park call by using Feature Code 444 or pr essing an Access button assigned to Call Par k. T o notify another user ab out the parked call: ■ From 3Com Manager’ s T elephones, place a new telephone call to the user’ s extension, or use the paging feature.
92 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Paging the System When you pag e the system, you broadcast a message to all internal extensions with speake rs, to a Public Address (P A) system, or to both simultaneously . Paging codes, as describ ed in Ta b l e 8 , have default valu es for each destination.
Configurable Operators 93 Y ou can view zone membership s only if the administrator authorizes you to do so. T o page a zone, a P .A. system, or both, perform the f ollowing steps us ing your 3Com T elephone: 1 Pick up the handset. 2 Dial the appropriate exte nsion to page the zone.
94 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Configuring the Operators Y ou can view the operators’ settings, and modify those set tings if your administrator allows it. The operator’ s call-handling rules (such as call cover age) may apply to the voice mail caller .
Using Message Waiting Indicator to Telephone 95 Using Message W aiting Indicator to T elephone The Message W aiting Indicator (MWI) to T elephone allows a user to light a status button next to a programmable access button and leave a call back number on another telephone.
96 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM When the light is lit on your teleph one, you can pr ess the MWI Retrieve button, scroll thr ough your display pa nel to see the caller ID, an d return the call. When you press the MWI Retrieve button, you turn off the MWI light.
Dialing a Call to a Remote Office 97 Cancelling an MWI Message After you have sent an MWI message, you can canc el it and remove it from the list on the target telephone. If it is the only unattended MWI message on the target telephone, ca ncelling it tur ns off the MWI light.
98 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Figure 5 Using Unique Extensions to Dial Remote Of fices Using Site Codes If some users have overlapping telephone ext ensions, your administrator can configure your telephone system to use site codes for you to dial people at r emote offices.
Bridged Extensions 99 Figure 6 Using Site Codes to Dial Remote Of fices Bridged Extensions W ith a b ridged extension, buttons an d status lights on one telephone are associated with buttons and status lights on another telephone.
100 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Example: If an assistant’ s job is to answer a manager’ s teleph one calls, the administrator can map the manager’ s extension on the assistant’ s telephone. The manager’ s telephone is the primary telephone, and the assistant’ s telepho ne is the secondary telephone.
Using Pulse Dialing 101 Examples: ■ Some of your telephone lines are pr ovided by a telephone company that supports only pulse dialing while other lin es are pr ovided by a differ en t telephone company that supports DTMF dialing. ■ Y our organization’ s telephone ser vice provider of f ers low-cost, pulse-dialing-only service.
102 C HAPTER 6: G ETTING M ORE FROM Y OUR T ELEPHONE S YSTEM Additional Applications These softwar e applications are available on the NBX Resource Pack CD : ■ NBX Call Reports * ■ NBX T API Servi.
7 F EATUR E C ODES This chapter describes how to us e fe ature codes with the 3Com® T elephones. It covers these topics: ■ NBX T ones ■ Feature Codes with 3Com T elephones ■ Using Feature Codes For help on accessing NBX® features from an analog telephone, see the NBX Feature Codes Guide in the NBX NetSet™ utility .
104 C HAPTER 7: F EATURE C ODES hear the Error T one if you make an error such as trying to enter an unsupported feature code, an invalid extension, or an invalid password.
Using Feature Codes 105 3Com Manager’ s T elephone Most of the fea tures that are listed in Ta b l e 9 are available on your 3Com Manager’ s T elephone on single-purpose but tons like Hold, Confer ence, T ransfer , and Redial, or on Access buttons that you or your administrator can program.
106 C HAPTER 7: F EATURE C ODES Caller ID Restri ction (CLIR — All) — On/Off F + 889 “Caller ID” in Chapter 6 Caller ID Restri ction (CLIR — Next Call) F + 890 “Caller ID” in Chapt er 6 .
Using Feature Codes 107 Monitor , Whisper , Barge-In F + 425 “Supervisory Monitoring” in Chapter 6 Password — Set Initiall y F + 434 + new password + # + repeat your new password + # “Setting .
108 C HAPTER 7: F EATURE C ODES.
8 3C OM 3105 AND 1105 A TTENDANT C ONSOLES 3Com Attendant Consoles and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently .
110 C HAPTER 8: 3C OM 3105 AND 1105 A TTENDANT C ONSOLES 3Com Attendant Console The 3Com 3105 and 1105 Atten dan t Consoles each have 50 Access buttons and 4 prepr ogrammed Feature buttons. Although the design of the two Attendant Consoles is different, the buttons work the same way .
3Com Attendant Console 111 Figure 7 3Com 3105 Attendant Console 1 Hold button — Places a caller on hold. 2 T ransfer button — Enables you to send a call to another telephon e. 3 Dir ect Mail T ransfer button — Allows yo u to send a caller directly to another user’ s voice mailbox or phantom mailbox.
112 C HAPTER 8: 3C OM 3105 AND 1105 A TTENDANT C ONSOLES 8 Shift button — Enables you to toggle between the two sets of Access button assignments on the Console. Press the Shift button to switch between assignments 1 through 50 and assignments 51 through 100.
Opening the 3105 Attendant Co nsole Label Cover 113 3L a b e l s — Y ou can print labels for you r Attendant Console usin g the LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack CD . See “Printing Labels” in Chapter 5 . 4 T ransfer button — Enables you to send a call to another teleph one.
114 C HAPTER 8: 3C OM 3105 AND 1105 A TTENDANT C ONSOLES Complement Attendant Software The Complement Atten dant Software is an optional component, which requir es a license. On yo ur personal computer , the Complement Attendant Software displays your telep hone dire ctory in a series of tabs.
Complement Attendant Software 115 Ta b l e 1 1 describes Complement Attenda nt So ftware buttons and the keyboard shortcuts to fu nctions on the Action menu.
116 C HAPTER 8: 3C OM 3105 AND 1105 A TTENDANT C ONSOLES.
A T ELEPHONE I NSTALLATION AND M AINTENANCE This chapter covers these topics: ■ Connecting the T elephone ■ Moving Y o ur T elephone ■ Swapping T elephones ■ Cleaning Y our T elephone ■ T ro.
118 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Figur e 10 shows under side of the 3Com 3102 Business T elephone. Connection details for each type of 3Com device are listed on the packing sheet that is shipped with the device.
Attaching and Adjusting the Articulating Support Bracket 119 ■ The following device support brac kets have built-in strain relief clamps: 3101, 3102, 3103, 3105, and 3100.
120 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE Figure 12 Adjusting the Support Bracket 1 Lock tab T o adjust the suppo rt bracket, press to r elease the lock tab, rotate the bracket to the position that you want, and then release the lock tab.
Moving Your Telephone 121 Moving Y our T elephone All 3Com T elephones have the Auto matic T elephone R elocation feature. Each telephone has a un ique “address.
122 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE My telephone has “locked up.” ■ Your telephone has lost the conn ection to the system. Remove the Ethernet cord from the jack, and then re-insert it into the jack. ■ Wait a few seconds.
Troubleshooting Problems 123 My telephone is not forwarding my incoming calls to m y voice mailb ox. In NBX NetSet > User Info rmation > Call Forward Default, verify that you have selected Forward to V oice Mail as your call coverage poi nt. For details, see “Forwarding Incoming Calls” in Chap ter 4 .
124 A PPENDIX A: T ELEPHONE I NSTALLATION AND M AINTENANCE.
I NDEX A Access buttons 1105 Attendant Console 112 3103 Manager’ s T eleph one 21 3105 Attendant Console 111 account codes and billi ng codes 76 feature code 105 ACD 81 and the Do Not Disturb featur.
126 I NDEX calling groups and the Do Not Disturb feature 69 feature code 105 overview 81 sample configu ration 86 Calling Line Identity Restriction (CLIR) 78 feature codes 106 CAS 114 change agent (su.
G 127 forwarding calls all calls 47 directly to another user’ s mailbox 54 no answer 46 to your call coverage poin t 46 to your voice mailbox 46 unansw ered c alls 46 forwarding voice mail messages .
128 I NDEX long-distance call s, preventing 70 M mail group lists personal 36 system 36 mailboxes greeting-only 40 group 41 phantom 41 setting up personal 13 maintenance, telephone 117 Manager’ s T .
Q 129 personal greeting changing 29 selecting 29 setting the first time 14 personal speed dial buttons 3103 Manager’ s T elephone 23 personal speed dial numbers 60 personal voice mail group lists cr.
130 I NDEX support brackets 3103, attaching 119 3105, attaching 119 system voice mail groups 36 T tabs, Complement Attendant Software (CAS) screens 114 telephone line on multiple telephones, secu rity.
An important point after buying a device 3Com 900-0208 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought 3Com 900-0208 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data 3Com 900-0208 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, 3Com 900-0208 you will learn all the available features of the product, as well as information on its operation. The information that you get 3Com 900-0208 will certainly help you make a decision on the purchase.
If you already are a holder of 3Com 900-0208, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime 3Com 900-0208.
However, one of the most important roles played by the user manual is to help in solving problems with 3Com 900-0208. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device 3Com 900-0208 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
