Instruction/ maintenance manual of the product P100iTM Zebra
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980590-001 Rev . A Zebra ® P100 i ™ Card Printer User’s Manual.
Copyright Notice © 2007 ZIH Corp. This document contai ns information proprietar y t o Zebra T echnologies Corp oration. This document and th e information contained wit hin is Copyrighted by Zebra T.
980590-001 Rev . A P100 i User ’s Manual 3 Contents 1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 P100 i User ’s Manual 980590-001 Rev . A Content s 5 • Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Cleaning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
980590-001 Rev . A P100 i User ’s Manual 1 1 Introduction This manual contai ns installation and operation informati o n for the Zebra P100 i Ca rd Printer manufactured by Zebra T echnologies Corporati on. Description The P100 i provides full color dye subli mati on or monochrome therm al transfer single side printing on st andard 2.
2 P100 i User ’s Manual 980590-001 Rev . A Introduction P100i Part Numbers P100 i Part Numbers The Part Number of a particul ar P100 i Printer is shown on a label affixed to the bottom of the printer; that Part Numbe r identifies the spec ific configuration for th at printer .
Introduction Features, Controls, and Indica tors 980590-001 Rev . A P100 i User ’s Manual 3 Features, Controls, and Indicators The picture belo w points out some of the printe r’ s external features.
4 P100 i User ’s Manual 980590-001 Rev . A Introduction Features, Cont ro ls, an d In dic ators LCD Display Panel The LCD Display Panel d isplays printe r status in formation. Messages also alert t he user of the need for action, and indicat e cert ain fault conditions.
Introduction Features, Controls, and Indica tors 980590-001 Rev . A P100 i User ’s Manual 5 If your P100 i Printe r includes the Ethernet optio n, the rear of the printer will loo k like the figure below . For Ethern et connection, refe r to Appendix C , Connecting to a Network.
6 P100 i User ’s Manual 980590-001 Rev . A Introduction Features, Cont ro ls, an d In dic ators LCD Panel Messages LCD Panel message s fall into thre e c ategories: • Operational Operational Me ssages are displayed during the Printer’ s normal operati on.
Introduction Features, Controls, and Indica tors 980590-001 Rev . A P100 i User ’s Manual 7 Refer to Chapter 6 for T rou bl eshooting Pro c edures. W arnings (Printer will stil l operate) CLEAN PRIN.
8 P100 i User ’s Manual 980590-001 Rev . A Introduction Icons Icons Throughout t his manual, dif ferent icons highlight important information, as fo llows: Note • Indicates information tha t emphasizes or supplements important points of the main text.
980590-001 Rev . A P100 i User ’s Manual 9 2 Printer Installation Unp acking Y our Card Printer Y ou r P100 i Printer ships in a cardboa rd carton, protected by styrofoam inserts and a protective anti-static b ag. Keep all packaging ma terial in case you need to move or re -sh ip the pr int er .
10 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Installing the P100i Printer Inst alling the P100 i Printer 1. Place the printer in a locat ion that allows easy access to all sides. The printer shou ld never be operated while resting on its side or upside down 2.
Printer Inst allation Installing the P100i Printer 980590-001 Rev . A P100 i User ’s Manual 1 1 3. Ensure that the prin ter ’ s power switch is i n the OFF (O) position .
12 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Installing the P100i Printer 5. If your printer has o nly the USB interface, attach the in cluded USB cable to your computer and the printer .
Printer Inst allation Installing the P100i Printer 980590-001 Rev . A P100 i User ’s Manual 13 6. If your printer has t he optional Ethernet interface (as well as the USB interface), connec t either the USB cable to printer and computer o r the Ethernet cable to th e printer and the Ethernet network.
14 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Installing the Printer Driver Inst alling the Printer Driver T o install the P100 i Printer on W indow s 2000, W indows XP , W indow.
Printer Inst allation Installing the Printer Driver 980590-001 Rev . A P100 i User ’s Manual 15 Print Driver Inst allation Install the P100 i Prin ter driver as follows: 1. Insert the P100 i User Documentation and Drivers CD into th e CD drive of the host computer .
16 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Installing the Printer Driver 4. The InstallShield Wizard will launch, and a progress window will be displ a yed. 5. Once the InstallShield W izard has been installed, the W elcome to InstallShiel d Wizard window will open.
Printer Inst allation Installing the Printer Driver 980590-001 Rev . A P100 i User ’s Manual 17 The next two sections detai l USB Driver Install a tion and Ethernet Dri ver Installation respectively . USB Driver Inst allation 1. Select USB, and cli ck the Next button.
18 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Installing the Printer Driver 4. Select the appropriate Program Folde r, then click the N ext button. 5. The Install W izard will sh ow the progress of the installation. 6. Read the app ropriate information.
Printer Inst allation Installing the Printer Driver 980590-001 Rev . A P100 i User ’s Manual 19 8. Driver installation is now co mp lete. Click the Finish button. 9. After installing the Driv er , restart your computer . When y ou apply power to the p rinter , the W indows New Hardware Fo un d wi zard wi ll fi nd the printer .
20 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Installing the Printer Driver 3. Most users should select the Comp lete setup type; then click the N ext button.
Printer Inst allation Installing the Printer Driver 980590-001 Rev . A P100 i User ’s Manual 21 5. Select the appropriate Program Folde r, then click the N ext button.
22 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Setting Printer Driver Options Setting Printer Driver Options Y ou can change the defa ult setti ngs for the P100 i printe r driver . Change the options as follows: 1. Select S tart > Settings > Printers and Fa xes to bring up a listing of connected printers.
Printer Inst allation Setting Printer Driver Options 980590-001 Rev . A P100 i User ’s Manual 23 4. On the Sharing ta b, you can choose to share t he printer over the network , and install additional drivers to accommodat e different operating systems.
24 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Setting Printer Driver Options 6. On the Color Management tab, you can add, remove, or change printer co lor profiles. 7. Use the Security tab to chan ge permissions for the P1 00 i Printer .
Printer Inst allation Setting Printer Driver Options 980590-001 Rev . A P100 i User ’s Manual 25 8. On the Advanced tab, you can cho ose vari ous printer prop erties, install di fferent printer drivers, and change de fault printer setting s . 9. On the Device Settings tab, you can check the Firmware V ersion insta lled on the printer .
26 P100 i User ’s Manual 980590-001 Rev . A Printer Inst allation Setting Printer Driver Options 10. Under the Devic e Settings tab, if you selec t Encoder Settings, a button “Properties” will open next to the Encoder Set tings. Click that Properties button, and the foll owi ng screen will appear .
980590-001 Rev . A P100 i User ’s Manual 27 3 P100 i Printer Setup Printer Features The following sh ows an interior view of yo ur P100 i Printer . Lid Print Head Ribbon Cartridge Card Cleaning Cart.
28 P100 i User ’s Manual 980590-001 Rev . A P100i Printer Setup Loading Ribbon Cartri dge Loading Ribbon Cartridge The P100 i Printer requires appr oved ribbon cartridges. The Resin Thermal T ransfer and Dye Sublimation ribbons are specifi cally designed fo r yo ur P100 i Printe r .
P100i Printer Setup Loading Ribbon Cartri dge 980590-001 Rev . A P100 i User ’s Manual 29 3. Insert the ribb on cartridge with the c leaning ro ller facing down, so th e gears on the ends of the rollers fit i nto the appropriate slots.
30 P100 i User ’s Manual 980590-001 Rev . A P100i Printer Setup Installing the Cleaning Cartridge Inst alling the Cleaning Cartridge The Cleaning Cartridge removes surface dust pa rt ic les a nd oi l from t he card surface , resu lti ng in better pr inting.
P100i Printer Setup Installing the Cleaning Cartridge 980590-001 Rev . A P100 i User ’s Manual 31 3. Gently squeeze the clips and lift the Cl eaning Cartridge free of the printe r . 4. Lift the lid of the Cleanin g Cartridge. A new printer will have a Cleaning Roller with its protective wrapping.
32 P100 i User ’s Manual 980590-001 Rev . A P100i Printer Setup Installing the Cleaning Cartridge 7. Place the C leaning Ro ller in the Cartridge, cl ose the lid, and insert it in place so the latches engag e. 8. Close the print er lid, and push down until you hear an audible cl ick .
P100i Printer Setup Inserting Cards 980590-001 Rev . A P100 i User ’s Manual 33 Inserting Cards Cards are insert ed one at a time in to the slot on th e front of the P1 00 i . The card is printed on the top surface and ejected out through the same slot.
34 P100 i User ’s Manual 980590-001 Rev . A P100i Printer Setup Printing a T est Card Printing a T est Card W ith Ribbon Cartridge and Card Cl ean ing Cartridge loaded, your P1 00 i Prin ter is ready t o print. T o check the operation of the prin ter , you should pri nt a test card.
P100i Printer Setup Printing a T est Card 980590-001 Rev . A P100 i User ’s Manual 35 S toring Extra Cards and Cleaning Rollers The P100 i Printer includes a storage area where you can keep up to 100 extra cards (four groups of 2 5 cards) and up to three extra Cleaning Rollers.
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980590-001 Rev . A P100 i User ’s Manual 37 4 P100 i Printer Operation Printing Printing with the P100 i Printer requires the W indows Prin ter Driver , you r card desi gn/issu ing software or p rinter command level programming through the printer interface.
38 P100 i User ’s Manual 980590-001 Rev . A P100i Printer Operation Printing Creating a Sample Card Before you begi n a new printing session, print a sample card to ensure that t he cards will be printed correc tly .
P100i Printer Ope ration Printing 980590-001 Rev . A P100 i User ’s Manual 39 Printing a Sample Card Once you comp leted creatin g your samp le card, you are ready to print. Ensure you r printer has a T rue Colours ™ Card Printer Ribbon Cartri dge i nstalled.
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980590-001 Rev . A P100 i User ’s Manual 41 5 Cleaning Cleaning the System Y our P100 i Printer includes a simple cleaning system using Pre-Satura ted Cleaning Cards provided.
42 P100 i User ’s Manual 980590-001 Rev . A Cleaning Cleaning the System How to Clean 1. Leave power on. 2. Press and hold the M ulti-Function Control But ton for 5 seconds. 3. When the clean ing cycle is initiated, the LCD message REMOVE RIBBON THEN CLOSE LID will display .
Cleaning Cleaning the Printhead 980590-001 Rev . A P100 i User ’s Manual 43 Cleaning the Printhead Use of the cleaning cards will no rmal ly do an adequate jo b of cleaning the pri nter . However , a separate Printhead cleaning, using swabs, can remove more stubborn deposits when print anomalies persist.
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980590-001 Rev . A P100 i User ’s Manual 45 6 Troubleshooting T roubleshooting Procedures LCD Panel W arnings and Error Messages * If the problem p ersists, co ntact T echnical Support; s ee App endi x D .
46 P100 i User ’s Manual 980590-001 Rev . A T roubleshooting T roubleshooting Procedures * If the problem p ersists, co ntact T echnical Support; s ee App endi x D . ERROR MESSAGES (printer will not operate) Problem / Sympt om Description or Cause Possible So lution * CHECK RIBBON Ribbon may be improperly installed.
T roubleshooting T roub leshooting Pr ocedures 980590-001 Rev . A P100 i User ’s Manual 47 Print Quality Issues This section will help you resolve print q uality problems The print q uality is dependent on several factors. The two most important factor s that will increase your prin t quality are cleanliness and card stock.
48 P100 i User ’s Manual 980590-001 Rev . A T roubleshooting T roubleshooting Procedures Example • There are non-printi ng horizontal l i nes (white) on the card surfaces.
T roubleshooting T roub leshooting Pr ocedures 980590-001 Rev . A P100 i User ’s Manual 49 Example • Printing shows very pal e or inconsistent results. Possible Cause: • Ribbon cartrid ge have been stored improp er ly or is damaged. Solution: • Change ribbon ca r t r i dg e and print again.
50 P100 i User ’s Manual 980590-001 Rev . A T roubleshooting T roubleshooting Procedures Example • Printing shows blurry printed image. Possible Cause: • Ribbon cartridge may not be correctly positioned. Solutions: • Check that the ribb on is properly roll ed onto the ribbon cores of t he ca r t r i dg e , w i th no wrinkles.
T roubleshooting T roub leshooting Pr ocedures 980590-001 Rev . A P100 i User ’s Manual 51 Example • No printing on the card. Possible Cause: • Ribbon c ar tridge may no t be install ed in the print er . Solution: • Check for ri bbon c a r t ri d g e in the printe r .
52 P100 i User ’s Manual 980590-001 Rev . A T roubleshooting T roubleshooting the Ethernet Conn ection and Adapter T roubleshooting the Ethernet Connection and Adapter Ethernet Adapter St atus Indicator A bi-color Status Indicator displays the op erational status of the Ethernet Adapter .
T roubleshooting T roubleshooting the Ethern et Co nnection and Adapter 980590-001 Rev . A P100 i User ’s Manual 53 3. If the LED is slowly flashing GREEN (1 time/sec), the Ethern et Adapt er is trying to print a job. If the job does not print, che ck the following: • V erify t hat the printer has media and ribb on.
54 P100 i User ’s Manual 980590-001 Rev . A T roubleshooting T roubleshooting the Ethernet Conn ection and Adapter Network S tatus/Activity Indicator A bi-color Network Status/Activity LED indi cat es network speed, establis hed link, and network activit y .
T roubleshooting T roubleshooting the Ethern et Co nnection and Adapter 980590-001 Rev . A P100 i User ’s Manual 55 Resetting to Fa ctory Default s T o reset the Ethernet Adapter config uration parameters to the factory defaults: 1. Press the Ethernet Reset Button, and h old it in while turning t he printer power ON ( | ).
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980590-001 Rev . A P100 i User ’s Manual 57 7 Technical Specifications Printer S pecifications General • Load-N-Go TM drop-in ribb on cartridge • 1 6-digit LCD display • Driver for W indows 20.
58 P100 i User ’s Manual 980590-001 Rev . A T echnical Specifications Printer S pecifications Ribbon Cartridges • Load-N-Go TM ribbon cartridge w ith inte grated card-cleaning roller • i Series .
T echnical Specifications Card Dimensions 980590-001 Rev . A P100 i User ’s Manual 59 Card Dimensions ISO st andard dimensions for plain card ISO st andard dimensions for magnetic stripe card 980504-07-01 2.125 ± 0.002 in (53.98 ± 0.050 mm) Radius 0.
60 P100 i User ’s Manual 980590-001 Rev . A T echnical Specifications Declarations of Conformity Declarations of Conformity For a formal certificate, please contact the Compliance Of fice at Zebra’ s Camarillo facility . EUROPE: Norway Only: This prod uct is also designed for IT power system with phase-to- phase voltage 230V .
980590-001 Rev . A P100 i User ’s Manual 61 Appendix A Magnetic Encoder Introduction This section contains information on the additional operations of the P100 i Printers with a Magnetic Encoder . The magnetic encoder can be set for either high coercivity (H iC o) or lo w coe rc iv ity (LoCo).
62 P100 i User ’s Manual 980590-001 Rev . A Magnetic Encoder Media Loading Orie ntation Media Loadin g Orient ation When loading cards with magnetic stripes int o th e card feed er , ensure th at the magne ti c stripe is toward the righ t side when facing the p rinter and down, as sho wn b elow .
Magnetic En coder ISO S tandard Enc od ing 980590-001 Rev . A P100 i User ’s Manual 63 ISO S tandard Encoding *B i t s p e r i n c h † Except the “?” ch ara cter ‡ Including S tart, Stop, and LRC characte rs. Note that these three characters ar e automatically managed by the magne tic encoder according to the ISO Standard Norms.
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980590-001 Rev . A P100 i User ’s Manual 65 Appendix B Smart Card Encoder Introduction This section contains information on the additional operations of a P100 i Printer equipped with optional contact and/ or contactless smart card encoders. Smart cards can have a b uilt-in microprocessor and/or memory .
66 P100 i User ’s Manual 980590-001 Rev . A Smart Card Encoder Printing on Smart Cards Cont actless Smart cards For contactless smart-cards, o rientation is not a consideratio n (unless the card will be prin ted on; see belo w).
980590-001 Rev . A P100 i User ’s Manual 67 Appendix C Connecting to a Network Card printers can be connect ed to an Ethernet network in three ways. Printer Sharing In printer sharing, the printer is connected loc ally to the host computer and configured to be shared to other client computer s.
68 P100 i User ’s Manual 980590-001 Rev . A Connecting to a Network External Print Server External Print Server A stand alone device that acts as a server on the network specifically for receiving print jobs and passing t hem to the prin ter . Client comp uters connec t to the print server over a ne twork.
980590-001 Rev . A P100 i User ’s Manual 69 Appendix D Worldwide Support For T echn ical Support or Repair Services, co ntact the appropriate facility listed below . North America - T echnical Support Zebra T echnologies Card Printer Solutions 1001 Flynn Road Camarillo, CA 93012-87 06 USA Phone: 1-80 0-51 1- 9909 email: techsupport@zebra .
70 P100 i User ’s Manual 980590-001 Rev . A Worldwid e Support Europe, Middle East, and Africa - T echnical Supp ort Zebra T echnologies Ca rd Printer Solutions The V alley Centre, Gordon Road High W ycombe Buckinghamshire HP13 6EQ United Kingdom Phone: + 44 (0) 870 241 1527 e-mail: cardts@zebra.
Worldwide Su pport 980590-001 Rev . A P100 i User ’s Manual 71 Latin America - Rep air Services (Please contact North America Repair Services.) Asia Pacific - T echnical Su pport and Repair Services.
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An important point after buying a device Zebra P100iTM (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Zebra P100iTM yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Zebra P100iTM - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Zebra P100iTM you will learn all the available features of the product, as well as information on its operation. The information that you get Zebra P100iTM will certainly help you make a decision on the purchase.
If you already are a holder of Zebra P100iTM, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Zebra P100iTM.
However, one of the most important roles played by the user manual is to help in solving problems with Zebra P100iTM. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Zebra P100iTM along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
