Instruction/ maintenance manual of the product 170Xi4 Zebra
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Zebra ® Xi4™ User Guide.
© 2009 ZIH Corp. The copyrights in this manual and th e software and/or firmware in the printer described therein are owned by ZIH Corp. Unauthorized reproducti on of this manual or the software and/or firmware in the printer may result in imprisonment of up to one year and fi nes of up to $10,000 (17 U.
3 Declaration of Conformity 3/12/09 Xi4 User Guide P1009874-001 Declaration of Conformity W e have determined that the Zebra printers identified as the Xi4™ Series 1 10Xi4™, 140Xi4™, 170Xi4™, 220Xi4™ manufactured by: Zebra T echnologie s Corporation 333 Corporate W oods Parkway V ernon Hills, Illinois 60061-3109 U.
Declaration of Conformity Compliance Information 4 P1009874-001 Xi4 User Guide 3/12/09 Compliance Information FCC Compliance S tatement This device compli es with Part 15 rules. Operation is sub ject to the following two conditions: 1. This device may not cause harmful in terferen ce, and 2.
3/12/09 Xi4 User Guide P1009874-001 Contents Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 P1009874-001 Xi4 User Guide 3/12/09 Connect the Printer to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Power Cord S pecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7 Contents 3/12/09 Xi4 User Guide P1009874-001 5 • Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 15 Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 8 P1009874-001 Xi4 User Guide 3/12/09 Print S pecifications by Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 1 10Xi4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3/12/09 Xi4 User Guide P1009874-001 About This Document This section provides yo u with contact information, documen t structure and organiz ation, and additional re ference documents. Content s Who Should Use This Document . . . . . . . . . . . . . .
About This Document Who Shoul d Use This Document 10 P1009874-001 Xi4 User Guide 3/12/09 Who Should Use This Document This User Guide is intend ed for use by any person who n eeds to perform routine maintenance, upgrade, or trou bleshoot problems with the printer.
11 About This Document Contacts 3/12/09 Xi4 User Guide P1009874-001 Contact s T echnical Support via the In ternet is available 24 hours per day , 365 days p er year . W eb Site: www .zebra.com E-mail Back T e chnical Library: E-mail address: emb@zebra.
About This Document Document Conventions 12 P1009874-001 Xi4 User Guide 3/12/09 Document Conventions The following co nventions are used throughout this do cument to convey certain information. Alternate Color (online only) C ross-references contain hot links to other sections in this guide.
13 About This Document Document Conventions 3/12/09 Xi4 User Guide P1009874-001 Illustration Callout s Callouts are used when an illustrati on contains information th at needs to be labeled a nd described. A table that co ntains the labels and de scriptions follows the graphic.
About This Document Document Conventions 14 P1009874-001 Xi4 User Guide 3/12/09 Notes • ___________ ________________ ________________ __________________ ______ ___________ ________________ _________.
3/12/09 Xi4 User Guide P1009874-001 1 Introduction This section provides a high-level over vi ew of the printer and its c omponents. Content s Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction Printer Components 16 P1009874-001 Xi4 User Guide 3/12/09 Printer Component s Figure 2 shows the standard compon ents inside th e media compartment of your printe r . Depending on printer model and the installed options, your printer may look slightly different.
17 Introd uction Control Panel 3/12/09 Xi4 User Guide P1009874-001 Control Panel All controls and in dicators for the printer are located on the control panel ( Figure 3 ). •T h e contr ol panel Liquid Crystal Display (LCD) shows the operat ing status and pri nter parameters.
Introduction Control Pane l 18 P1009874-001 Xi4 User Guide 3/12/09 5 LCD The control pan el LCD functions dif ferently in dif ferent printer modes. •I n Operating mode , the LCD displays the printer’ s status, sometimes in conjunction with a control pane l light.
3/12/09 Xi4 User Guide P1009874-001 2 Printer Setup This section provid es the tasks that you must co mplete and the issues th at you must consider before you load a nd configure your printer. Content s Before Y ou Begin . . . . . . . . . . . . . . . .
Printer Setup Before Y ou Begin 20 P1009874-001 Xi4 User Guide 3/12/09 Before Y ou Begin Review this checkl ist, and resolve any issues before yo u set up or use your printer. Unp ack and Inspect the Printer Have you unpacked the printer and inspected it for damage? If you have not, see Unpack an d Inspect the Printer on page 21 .
21 Printer Setup Handling the Printer 3/12/09 Xi4 User Guide P1009874-001 Handling the Printer This section describes how to han dle your printer. Unp ack and Inspect the Printer When you receiv e the printer, immediatel y unpack it and inspect fo r shipping damage.
Printer Setup Select a Site for the Printer 22 P1009874-001 Xi4 User Guide 3/12/09 Select a Site for the Printer Consider the followin g when selec ting an appr opriate loc ation for you r printer.
23 Printer Setup Select a Data Communication Interface 3/12/09 Xi4 User Guide P1009874-001 Select a Dat a Communication Interface Ta b l e 3 provides basic information about da ta co mmunication interfaces that you can use to connect your printer to a computer .
Printer Setup Select a Data Communication Interface 24 P1009874-001 Xi4 User Guide 3/12/09 Dat a Cables and Wireless Cards Y ou must supply all data cabl es or wireless cards for yo ur application.
25 Printer Setup Select a Data Communication Interface 3/12/09 Xi4 User Guide P1009874-001 T able 4 • Connect ing the Printe r to a Computer or Network Interface Connection and Configuration RS-232 Serial The baud rate, number of data and stop bi ts, the parity , and the XON/XOFF or DTR control must match those of the host computer .
Printer Setup Select a Data Communication Interface 26 P1009874-001 Xi4 User Guide 3/12/09 USB No additional configuration is necessary . Caution • Be careful not to plug the USB cable into th e wired Ethernet print server connector on the p rinter because doing so will damage the connector .
27 Printer Setup Select a Data Communication Interface 3/12/09 Xi4 User Guide P1009874-001 Internal wired Ethernet print server Refer to the ZebraNet 10/100 Prin t Server User and Refer ence G uide for configuration i nstructions. A copy of this manua l is available at http://www .
Printer Setup Connect the Printer to a Power Source 28 P1009874-001 Xi4 User Guide 3/12/09 Connect the Printer to a Power Source The AC power cord must ha ve a three-prong fema le connector on one end that plu gs into the mating AC power connector at the rear of the printer.
29 Printer Setup Connect the Printer to a Po wer Source 3/12/09 Xi4 User Guide P1009874-001 Power Cord Specifications Depending on how your p rinter was ordered, a power cord m ay or may not be included .
Printer Setup Install Control Panel Keypad Cover 30 P1009874-001 Xi4 User Guide 3/12/09 Inst all Control Panel Keypad Cover A protective cove r for the control panel keypad is provid ed with your prin ter ( Figure 6 ). Install this optional cov er if your printer will operate in a moist or dirty environment.
31 Printer Setup T ypes of Media 3/12/09 Xi4 User Guide P1009874-001 T ypes of Media Y our printer ca n use various types of media: • S tandar d media —Most standard media uses an adhesive backing th at sticks individual labels or a c ontinuous length of la bels to a liner .
Printer Setup T ype s of Media 32 P1009874-001 Xi4 User Guide 3/12/09 T able 5 • Roll and Fanfold Media Media T ype How It Looks Description Non-Continuous Roll Media Roll media is w ound on a 3-in.
33 Printer Setup Ribbon Overview 3/12/09 Xi4 User Guide P1009874-001 Ribbon Overview Ribbon is a t hin film that is coated on one side with wax, resin, or wax resin, which is transferred to the media duri ng the therm al transfer process. The me dia determine s whether you need to use ribbon and how wide th e ribbon must be.
Printer Setup Ribbon Overview 34 P1009874-001 Xi4 User Guide 3/12/09 Adhesive T est If you have lab els available, perform the adhesi ve test to determine which side o f a ribbon is coated. This method works well for ribbon that is already installed. T o perform an adhesive test, complete these step s: 1.
3/12/09 Xi4 User Guide P1009874-001 3 Operations This section provides th e procedures for loading and calibrating the pri nter. Note • Complete the tasks and resolve the issues in Printer Setup on page 19 before operating the printe r. Content s Print Modes and Printer Options .
Operations Print Modes and Printer Options 36 P1009874-001 Xi4 User Guide 3/12/09 Print Modes and Printer Options The printer can use dif ferent print mo des and options for label rem oval ( Ta b l e 6 ). Use a print mode that matches th e media being used and the prin ter options available.
37 Operations Print Modes and Printer Options 3/12/09 Xi4 User Guide P1009874-001 Media Paths Ta b l e 7 shows the media paths for p rint mode and printer op tion combinations using rol l media. Fanfold media uses the same print mode s and printer o ptions as roll media.
Operations Print Modes and Printer Options 38 P1009874-001 Xi4 User Guide 3/12/09 Cutter Cutter Rewind Rewind (witho ut Cutter option) T a ble 7 • Media Paths for Print Modes wi th V arious Printer .
39 Operations Prepare the Media for Lo ading 3/12/09 Xi4 User Guide P1009874-001 Prep are the Media for Loading Y ou can use roll media or fanfold medi a in your printer . Roll media hangs on and is loaded from the media supply hanger . Fanfold media is stored aw ay from or in the bottom of the printer and can drape across the media supply hanger .
Operations Prepare the Media for Loading 40 P1009874-001 Xi4 User Guide 3/12/09 3. Insert the media into the printer . 4. Continue wi th the media loading p rocedure for the desired print mode. 1 10Xi4 Other Xi4 Models a. Pull out th e media supp ly guide as fa r as it goes .
41 Operations Prepare the Media for Lo ading 3/12/09 Xi4 User Guide P1009874-001 Fanfold Media Y ou can store fanfold media behind th e printer (r ear feed) or under the printer (bottom feed). Using the med ia supply hanger is optio nal. T o load fanfold media, complete these step s: 1.
Operations Prepare the Media for Loading 42 P1009874-001 Xi4 User Guide 3/12/09 3. Do you wish to use the media supply ha nger? If… Then… No Continue wi th the media loading pr ocedure for the desired print mo de. Ye s a. Slide out and flip do wn the media supply guid e.
43 Operations Load Media in T e ar-Off Mode 3/12/09 Xi4 User Guide P1009874-001 Load Media in T ear-Off Mode Follow these instructions to operat e the printer in T ear-Of f mode. 1. Set the printe r to T ear-Of f mode. See Select Prin t Mode on page 93 for instructions.
Operations Load Media in T ear-Off Mode 44 P1009874-001 Xi4 User Guide 3/12/09 5. Slide the outer media guide ( 1 ) all the way out. 6. If your printer includ es a media dancer assembly ( 1 ), thread the media under the media dancer assembly roller .
45 Operations Load Media in T e ar-Off Mode 3/12/09 Xi4 User Guide P1009874-001 7. Push the medi a forward until it passes under the pr inthead assembly ( 1 ), under the snap plate ( 2 ), and then over th e platen roller ( 3 ). 8. Align the media with the inner media guide ( 1 ).
Operations Load Media in T ear-Off Mode 46 P1009874-001 Xi4 User Guide 3/12/09 9. T ighten the thumb screw (not visible from t his angle) that is located on the bo ttom of the outer media guide ( 1 ). 10. Push down the prin thead assembly ( 1 ), and then rotate th e printhead-open lever ( 2 ) clockwise until it locks into place.
47 Operations Load Media in Peel-Off Mode 3/12/09 Xi4 User Guide P1009874-001 Load Media in Peel-Off Mode Peel-Off mode ( Figure 8 ) advances one label at a time. The printer does not print another l abel until the first labe l is removed. The T AKE LABEL light flashes until the label is removed.
Operations Load Media in Peel-Off Mode 48 P1009874-001 Xi4 User Guide 3/12/09 T o set up the printer in Peel-Off mode, complete these step s: 1. Remove the rew ind plate (if inst alled) from the front of the pr inter . Store it on the two mounting screws on the insi de of the printer base.
49 Operations Load Media in Peel-Off Mode 3/12/09 Xi4 User Guide P1009874-001 4. Open the printhead a ssembly by rotating the printhead -open lever ( 1 ) counter-clockwise. 5. Loosen the thumb screw (not visi ble from this angle) th at is located on the bottom of th e outer media guide ( 1 ).
Operations Load Media in Peel-Off Mode 50 P1009874-001 Xi4 User Guide 3/12/09 7. If your printer includ es a media dancer assembly ( 1 ), thread the media under the media dancer assembly roller . For all printers, thread the media under the med ia guide roller ( 2 ) and then the upper media sensor ( 3 ).
51 Operations Load Media in Peel-Off Mode 3/12/09 Xi4 User Guide P1009874-001 9. Extend approximately 36 in. (920 mm) of media ou t of the printer . Remove and discard the labels from this exposed media. 10. Remove the ho ok from the rewind spind le. 11 .
Operations Load Media in Peel-Off Mode 52 P1009874-001 Xi4 User Guide 3/12/09 12. W ind the media liner count erclockwise around th e rewind spindle. a. Reinstall the hook. Insert the short en d of the hook into the h ole in the center of th e adjusting nut ( 1 ).
53 Operations Load Media in Peel-Off Mode 3/12/09 Xi4 User Guide P1009874-001 14. T ighten the thumb screw (not visible from t his angle) that is located on the bo ttom of the outer media guide ( 1 ). 15. Push down the prin thead assembly ( 1 ), and then rotate th e printhead-open lever ( 2 ) clockwise until it locks into place.
Operations Load Media in Cutter Mode 54 P1009874-001 Xi4 User Guide 3/12/09 Load Media in Cutter Mode A cutter is a rotating knife with a self-sharpen ing bl ade that is attach ed to the fron t of the printer . The cutter is used to cut in dividual la bels as they are printed.
55 Operations Load Media in Cutter Mode 3/12/09 Xi4 User Guide P1009874-001 3. Open the printhead a ssembly by rotating the printhead -open lever ( 1 ) counter-clockwise. 4. Loosen the thumb screw (not visi ble from this angle) th at is located on the bottom of th e outer media guide ( 1 ).
Operations Load Media in Cutter Mode 56 P1009874-001 Xi4 User Guide 3/12/09 6. If your printer includ es a media dancer assembly ( 1 ), thread the media under the media dancer assembly roller . For all printers, thread the media under the med ia guide roller ( 2 ) and then the upper media sensor ( 3 ).
57 Operations Load Media in Cutter Mode 3/12/09 Xi4 User Guide P1009874-001 8. Align the media with the inner media guide ( 1 ). Sl ide in the outer media guide ( 2 ) until it just touches the edge of the media. 9. T ighten the thumb screw (not visible from t his angle) that is located on the bo ttom of the outer media guide ( 1 ).
Operations Load Media in Cutter Mode 58 P1009874-001 Xi4 User Guide 3/12/09 10. Push down the prin thead assembly ( 1 ), and then rotate th e printhead-open lever ( 2 ) clockwise until it locks into place.
59 Operations Load Media in Rewind Mode 3/12/09 Xi4 User Guide P1009874-001 Load Media in Rewind Mode Rewind mode ( Figure 10 ) allows the media to be wound on a core after printing. This section shows how to load media for Rewind mode in prin ters that do not have a Cutter option.
Operations Load Media in Rewind Mode 60 P1009874-001 Xi4 User Guide 3/12/09 T o set up the printer in Rewind mode, complete these steps: 1. Remove the rewind plat e from its storage location inside the printer . 2. Position the rewind plate so that the lip on the attached hook plate poi nts down.
61 Operations Load Media in Rewind Mode 3/12/09 Xi4 User Guide P1009874-001 7. Insert media in to the printe r. See Pr epar e the Media f or Loading on page 39 for instructions. 8. Open the printhead a ssembly by rotating the printhead -open lever ( 1 ) counter-clockwise.
Operations Load Media in Rewind Mode 62 P1009874-001 Xi4 User Guide 3/12/09 11 . If your printer includes a media dancer assembly ( 1 ), thread the media unde r the media dancer assembly roller . For all printers, thread the media under the med ia guide roller ( 2 ) and then the upper media sensor ( 3 ).
63 Operations Load Media in Rewind Mode 3/12/09 Xi4 User Guide P1009874-001 13. Extend approximately 36 in. (920 mm) of media ou t of the printer . Remove and discard the labels from this exposed media. 14. Remove the ho ok from the rewind spind le. 15.
Operations Load Media in Rewind Mode 64 P1009874-001 Xi4 User Guide 3/12/09 18. Rotate the spi ndle counterclockwise se veral turns to wind th e media liner over th e hook and remove any slack. 19. Align the media with the inner media guide ( 1 ). Sl ide in the outer media guide ( 2 ) until it just touches the edge of the media.
65 Operations Load Media in Rewind Mode 3/12/09 Xi4 User Guide P1009874-001 20. T ighten the thumb screw (not visible from t his angle) that is located on the bo ttom of the outer media guide ( 1 ). 21. Push down the prin thead assembly ( 1 ), and then rotate th e printhead-open lever ( 2 ) clockwise until it locks into place.
Operations Load Media in Rewind Mode 66 P1009874-001 Xi4 User Guide 3/12/09 Remove Media Liner from the Rewind S pindle Rewind mode uses the rewind spindle to win d media, while Peel-Of f mode uses the rewi nd spindle to wind used liner . Remove the media or the liner from the rewind spindle each time that you change media.
67 Operations Load Media in Rewind Mode 3/12/09 Xi4 User Guide P1009874-001 2. Pull out the spindle ho ok. 3. Slide the media or l iner off of the rewind spindle.
Operations Load Ribbon 68 P1009874-001 Xi4 User Guide 3/12/09 Load Ribbon Use the instructions i n this section to load ribbon for use with thermal tran sfer labels. For direct thermal labels, do not load rib bon in the printer. Th e ribbon path is sligh tly different fo r printers with ribbon dancers ( Figure 1 1 ).
69 Operations Load Ribbon 3/12/09 Xi4 User Guide P1009874-001 2. Align the segments of the ribb on supply spindl e. 3. Orient the ribb on with the loose end u nrolling clockwise. 4. Place the roll of ri bbon on the r ibbon supply sp indle. Push th e roll back as far as it wi ll go.
Operations Load Ribbon 70 P1009874-001 Xi4 User Guide 3/12/09 6. Open the printhead assembly by rotating the printhead -open lever counter -clockwise. 7. Does your print er contain a ri bbon dancer assembly? (See Figure 1 1 on page 68 for the ribbon dancer location.
71 Operations Load Ribbon 3/12/09 Xi4 User Guide P1009874-001 8. Push the ribb on leader forward unt il it passes under the pri nthead assembly (1), over t he snap plate (2), and then ov er the platen roller (3). Ye s a. Thread the ri bbon through the ribbo n dancer .
Operations Load Ribbon 72 P1009874-001 Xi4 User Guide 3/12/09 9. Bring the ribbon le ader over the upper ribbon roll er ( 1 ) and then toward the ribb on take-up spindle ( 2 ). 10. W ind the ribbon leader and attached ribbon co unterclockwise around the ribbon take-up spindle.
73 Operations Load Ribbon 3/12/09 Xi4 User Guide P1009874-001 12. Push down the prin thead assembly ( 1 ), and then rotate th e printhead-open lever ( 2 ) clockwise until it locks into place. Remove Used Ribbon Remove used ribbon from the ribbon ta ke-up spindle each time you change the rol l of ribbon.
Operations Load Ribbon 74 P1009874-001 Xi4 User Guide 3/12/09 2. While holdin g the ribbon take -up spindle, turn th e ribbon release knob clo ckwise until it stops. The ribbon release bars piv ot down, easing the sp indle’ s gri p on the used ribbon.
75 Operations Calibrate the Printer 3/12/09 Xi4 User Guide P1009874-001 Calibrate the Printer Calibrate the printe r when it is first put into service. Calib ration allows the printer to establish the proper settin gs for the specific media an d ribbon used in your application.
Operations Calibrate the Printer 76 P1009874-001 Xi4 User Guide 3/12/09 Sensor Pr ofile Calibration The printer auto-calibra tes and prints a media sensor profile. Select the SENSOR PROFILE option on the control panel. See Print Sensor Pr ofile on page 100 for instructio ns.
77 Operations Adjust T ransmissive Media Sensors 3/12/09 Xi4 User Guide P1009874-001 Adjust T ransmissive Media Sensors The transmissive medi a sensor assembly consists of two parts: a light source an d a light sensor . The lower media sensor is the light so urce, and the upper media sensor is the light sensor .
Operations Adjust T ransmissive Media Se nsors 78 P1009874-001 Xi4 User Guide 3/12/09 3. Using a thin, flat-bl ade screwdriver , loosen the upper med ia sensor adjustment screw . 4. Slide the upper medi a sensor along the slot to th e desired position.
79 Operations Adjust T ransmissive Media Sensors 3/12/09 Xi4 User Guide P1009874-001 5. T ighten the adjustment screw to secure the upper media sensor in its new posit ion. 6. Adjust the lower media sensor to match the new position of the upper media sensor .
Operations Adjust T ransmissive Media Se nsors 80 P1009874-001 Xi4 User Guide 3/12/09 Lower Media Sensor After you adju st the upper media sen sor , adjust the lower media senso r to match its new position. T o adjust the lower media sensor , complete these step s: 1.
81 Operations Adjust Printhead Pressure and T oggle Positi on 3/12/09 Xi4 User Guide P1009874-001 Adjust Printhead Pressure and T oggle Position Print quality dep ends on the labels and ribbon used as well as the toggl e pressure and position. Make sure that your labels and ribbon are accep table fo r your applicatio n.
Operations Adjust Printhead Pressure and T oggle Position 82 P1009874-001 Xi4 User Guide 3/12/09 Printhead Pressure Adjustment If positioning the toggles properly does no t solve a print quality problem, try adjusting the printhead pressure . Maximize printhead life b y using the lowest pressure that produces the desired print qualit y .
83 Operations Adjust Printhead Pressure and T oggle Positi on 3/12/09 Xi4 User Guide P1009874-001 4. Some media types require hi gher pressure to print well. For these media types, inc rease or decrease pressure us ing the lower knurle d nuts ( 1 ) until the left and right edges of the printed area are equally dark.
Operations Adjust Printhead Pressure and T oggle Position 84 P1009874-001 Xi4 User Guide 3/12/09 Notes • ___________ ________________ ________________ __________________ ______ ___________ _________.
3/12/09 Xi4 User Guide P1009874-001 4 Configuration This section describes the cont rol panel paramete rs that are used to co nfigure the printer for operation. Content s Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration Setup Mode 86 P1009874-001 Xi4 User Guide 3/12/09 Setup Mode After you have inst alled the media and ribbon an d the Power-On Self T est (POST) is complet e, the control panel displa ys PRINTER READY . Y ou may now set printer parameters for your application using the control panel d isplay and the buttons di rectly below it.
87 Configuration Setup Mode 3/12/09 Xi4 User Guide P1009874-001 Exit Setup Mode When you exi t setup mode, you have seve ral options for saving, ch anging, or not changi ng parameters. T o leave Setup mode, complete these step s: 1. Press SETUP/EXIT .
Configuration Change Password-Protected Parame ters 88 P1009874-001 Xi4 User Guide 3/12/09 Change Password-Protected Parameters Certain paramet ers, including the communicat ion parameters, are password-pro tected by factory defaul t. The first time that you attempt to change a p assword-protected parameter , the printer displays ENTER PASSWORD .
89 Configuration Print a Configuration Label 3/12/09 Xi4 User Guide P1009874-001 Print a Configuration Label A configuration lab el lists the printer settings that are stored in configurat ion memory . After you load the me dia and ribbon (i f necessary), print a configuratio n label as a record of your printer’ s current settings.
Configuration Print a Network Configu ration Label 90 P1009874-001 Xi4 User Guide 3/12/09 Print a Network Configuration Label If you are using a print server , you can print a ne twork configuratio n label after the printer is connected to the network.
91 Configuration S tandard Control Panel Parameters 3/12/09 Xi4 User Guide P1009874-001 S t andard Control Panel Parameters Ta b l e 9 shows parameters in the order in which they are displ ayed when you press NEXT/SA VE after entering Setup mode.
Configuration S tandard Control Panel Parameters 92 P1009874-001 Xi4 User Guide 3/12/09 Adjust the T ear-Off Position This parameter establ ishes the position of t he media over the tear -off/peel-o ff bar after p rinting.
93 Configuration S tandard Control Panel Parameters 3/12/09 Xi4 User Guide P1009874-001 Select Print Mode This parameter t ells the printer how printed labels will be removed. M ake sure that you select a print mode that is co mpatible with your pr inter and printer options.
Configuration S tandard Control Panel Parameters 94 P1009874-001 Xi4 User Guide 3/12/09 Select Print Method The print method parameter tells the printer the me thod of printing that you want to use: direct thermal (no ribbon) or thermal transfer (usi ng thermal transfer media and ri bbon).
95 Configuration S tandard Control Panel Parameters 3/12/09 Xi4 User Guide P1009874-001 Set Maximum Label Length This paramete r is used during th e media portion of the cal ibration process. Always set maximu m label length to a value that is at least 1.
Configuration S tandard Control Panel Parameters 96 P1009874-001 Xi4 User Guide 3/12/09 Set Early W arni ng for Maintenance When this featu re is enabled, the print er provides warnings when the printhead needs to be cleaned. Default V alue: MAINT . OFF Selections: MAINT .
97 Configuration S tandard Control Panel Parameters 3/12/09 Xi4 User Guide P1009874-001 Set Printhead Life for Early W arning This parameter appears on ly when Early W a rning for Maintena nce is enabled . Set this value to the number of inches of media t hat the printhead is expected to print.
Configuration S tandard Control Panel Parameters 98 P1009874-001 Xi4 User Guide 3/12/09 Print Counter Readings Prints a label t hat lists the odom eter readings for the following: • the non-resetta .
99 Configuration S tandard Control Panel Parameters 3/12/09 Xi4 User Guide P1009874-001 List Network Settings This option prin ts a network configuratio n label (see Figure 13 on page 90 ), which lists the settings for an y print server that is install ed.
Configuration S tandard Control Panel Parameters 100 P1009874-001 Xi4 User Guide 3/12/09 Print Sensor Pro file A sensor profile shows sensor settings co mpared to actual sensor readings. This label (which will extend across several act ual labels or tags) can be used to troubles hoot printing problems.
101 Configuration S tandard Control Panel Parameters 3/12/09 Xi4 User Guide P1009874-001 Calibrate Me dia and Ribbo n Sensor Sensitivit y Use this procedu re to adjust sensitivity o f media and ribbon sensors. Import ant • Follow this proced ure exactly as presented.
Configuration S tandard Control Panel Parameters 102 P1009874-001 Xi4 User Guide 3/12/09 Set Serial Co mmunications Select the commun ications port that match es the one being used by the host computer . This setti ng applies only when the serial port is used.
103 Configuration S tandard Control Panel Parameters 3/12/09 Xi4 User Guide P1009874-001 Set Host Handshake This setting ap plies only when the serial port is used. The han dshake protocol of the printer must match the handshake protocol of the host computer for communication to take place.
Configuration S tandard Control Panel Parameters 104 P1009874-001 Xi4 User Guide 3/12/09 Set Cont rol Prefix Character The printer loo ks for this two-digit hex character to in dicate the start of a ZPL/ZPL II control instruction. Note • Do not use the same hex value for the control, format, and delimiter character .
105 Configuration S tandard Control Panel Parameters 3/12/09 Xi4 User Guide P1009874-001 Select ZPL Mode The printer re mains in the selected mod e until it is changed by this parameter or by usin g a ZPL/ZPL II command.
Configuration S tandard Control Panel Parameters 106 P1009874-001 Xi4 User Guide 3/12/09 Select Head Close Option This paramete r sets the action of th e media when you close the printhead.
107 Configuration S tandard Control Panel Parameters 3/12/09 Xi4 User Guide P1009874-001 Adjust Left Position This parameter adju sts the print position horizontally on the la bel. Positive numbers adjust printin g to the left by the spe cified number of dots.
Configuration S tandard Control Panel Parameters 108 P1009874-001 Xi4 User Guide 3/12/09 Set the V erifier Port The auxiliary port is used to determine how the printer reacts to an online verifier . For more informa tion on the operation of t he optional verifier , refer to th e documentation pr ovided with that op tion.
109 Configuration S tandard Control Panel Parameters 3/12/09 Xi4 User Guide P1009874-001 Set Applicator Error Signal When Printer Pauses When this optio n is enabled and the print er is paused, the printer sets th e applicator error state. Default : ENABLED Selections : ENABLED, DISABLED T o change the value shown: 1.
Configuration S tandard Control Panel Parameters 110 P1009874-001 Xi4 User Guide 3/12/09 Set Reprin t Mode When reprint mod e is enabled, you can repr int the last label printe d either by issuing the ~PR ZPL command or by pres sing MINUS (-) on the control panel.
111 Configuration S tandard Control Panel Parameters 3/12/09 Xi4 User Guide P1009874-001 Select Fo rmat Conve rt Selects the bitm ap scaling factor . The fi rst number is the original dots per inch (dpi) value; the second, t he dpi to which you would like to scale.
Configuration S tandard Control Panel Parameters 112 P1009874-001 Xi4 User Guide 3/12/09 Select the Displ ay Language This parameter changes the lang uage displayed on the LCD.
113 Configuration Additional Contro l Panel Parameters 3/12/09 Xi4 User Guide P1009874-001 Additional Control Panel Parameters Additional paramete rs appear in the following situ ations. • When a Radi o Frequency Identification (RFID) reader is installed.
Configuration Additional Co ntrol Panel Para meters 114 P1009874-001 Xi4 User Guide 3/12/09 Notes • ___________ ________________ ________________ __________________ ______ ___________ ______________.
3/12/09 Xi4 User Guide P1009874-001 5 Routine Maintenance This section provid es routine cl eaning a nd maintenance procedures. Content s Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Routine Maintenance Replacing Printer Co mponents 116 P1009874-001 Xi4 User Guide 3/12/09 Replacing Printer Component s Some printer compon ents, such as the printhead and platen roller , may wear out ov er time and can be repl aced easily . Regular cle aning may extend the life o f some of these compon ents.
117 Routine Maintena nce Cleaning Schedule and Procedures 3/12/09 Xi4 User Guide P1009874-001 Cleaning Schedule and Procedures Cleaning yo ur printer regularly maintai ns print quality and may extend the life of the printer . The recommended clea ning schedule is shown in Ta b l e 1 1 .
Routine Maintenance Cleaning Schedule and Procedures 118 P1009874-001 Xi4 User Guide 3/12/09 Clean the Printhead and Platen Roller If print quality do es not improve after you perform this procedure, clean the printhead with Save-a-Printhead cleaning film.
119 Routine Maintena nce Cleaning Schedule and Procedures 3/12/09 Xi4 User Guide P1009874-001 T o clean the printhead and platen roller , complete these steps: 1. Open the printhead a ssembly by rotating the printhead -open lever ( 1 ) counter-clockwise.
Routine Maintenance Cleaning Schedule and Procedures 120 P1009874-001 Xi4 User Guide 3/12/09 3. Using the swab from the Preventive Maintenance Kit (part number 47362), wi pe along the brown strip o n the printhead assembly from end to end.
121 Routine Maintena nce Cleaning Schedule and Procedures 3/12/09 Xi4 User Guide P1009874-001 Clean the Sensors Brush or vacu um any accumulated paper lin t and dust off the sensors. Clean the sen sors according to the r ecommendat ions in Cleaning Sche dule and Pr ocedur es on page 1 17 .
Routine Maintenance Cleaning Schedule and Procedures 122 P1009874-001 Xi4 User Guide 3/12/09 T ransmissive Media Sensor Locations The locations of the upper and low er transmissive media sensors are shown in Figure 17 and Figure 18 .
123 Routine Maintena nce Cleaning Schedule and Procedures 3/12/09 Xi4 User Guide P1009874-001 Media Out Sensor Location The location o f the media out se nsor is shown in Figure 19 .
Routine Maintenance Cleaning Schedule and Procedures 124 P1009874-001 Xi4 User Guide 3/12/09 Clean the Snap Plate Clean the snap plate when label adhesive or a label is stuck to the unde rside. Figure 20 shows the loca tion of the sn ap plat e. Figure 20 • Snap Plate Location T o clean the snap plate, complete these step s: 1.
125 Routine Maintena nce Cleaning Schedule and Procedures 3/12/09 Xi4 User Guide P1009874-001 7. T o reinstall th e snap plate, insert the two tabs on the bottom of the snap plate into the t wo slots of the media path. 8. Slide the snap plate toward you.
Routine Maintenance Replace the Fuse 126 P1009874-001 Xi4 User Guide 3/12/09 Replace the Fuse The instructions that fol low are for the 140Xi4, 170Xi4 , and 220Xi4 printers only . Fu ses are not user -replaceable in the 1 10Xi4. The printer uses a metric-style fuse (5 × 20 mm IEC) ra ted at F5A, 250 V .
127 Routine Maintena nce Replace the Fuse 3/12/09 Xi4 User Guide P1009874-001 Figure 22 • Fuse Locations 3. Snap the fuse hold er back into the AC power entry mod ule.
Routine Maintenance Replace the Fuse 128 P1009874-001 Xi4 User Guide 3/12/09 Notes • ___________ ________________ ________________ __________________ ______ ___________ ________________ ____________.
3/12/09 Xi4 User Guide P1009874-001 6 Troubleshooting This section provides information about errors that y ou might need to troublesho ot. Assorted diagnostic test s are includ ed. Content s T roubleshooting Checklists . . . . . . . . . . . . . . . .
T roubleshooting T roublesho oting Checklists 130 P1009874-001 Xi4 User Guide 3/12/09 T roubleshooting Checklist s If an error condition exist s with the printer, review this checklist: Is there an error message on the LCD? If yes, see LCD Err or Messages on page 131 .
131 T roubleshooting LCD Error Messages 3/12/09 Xi4 User Guide P1009874-001 LCD Error Messages The LCD disp lays me ssages when there is an error . See Ta b l e 1 2 for LCD errors, the possible causes, and the recommended solut ions.
T roubleshooting LCD Error Messages 132 P1009874-001 Xi4 User Guide 3/12/09 The RIBBON light is on; the ERROR light flashes. Ribbon is loaded, bu t the printer is set for direct th ermal mode. Ribbon is not required wi th direct thermal media. If you are using direct thermal media, remove the ribbon .
133 T roubleshooting LCD Error Messages 3/12/09 Xi4 User Guide P1009874-001 The printer stops; the ERROR light i s on; the printer cycles through these three messages. Caution • An improperly connected printhead data or power cable can cause these error messag es.
T roubleshooting LCD Error Messages 134 P1009874-001 Xi4 User Guide 3/12/09 The printer prints whi le the ERROR light flashes. Caution • An improperly connected printhead data or power cable can cause this error message. Th e printhead may be hot enou gh to cause severe burns.
135 T roubleshooting LCD Error Messages 3/12/09 Xi4 User Guide P1009874-001 The printer stops. The printer is defragmenting memory . Caution • Do NOT turn off the printer power during defragmenting . Doing so can damage the printer. Allow the p rinter to finish defragmenting.
T roubleshooting LCD Error Messages 136 P1009874-001 Xi4 User Guide 3/12/09 There is not enough memory to perform the functi on specified on the second line of the error message. Free up some of the printer’ s memory by adjusting th e label format or printer parameters.
137 T roubleshooting Print Quality Problems 3/12/09 Xi4 User Guide P1009874-001 Print Quality Problems Ta b l e 1 3 identifies problems with print quality , the possible causes, an d the recommended solutions.
T roubleshooting Print Quality Problems 138 P1009874-001 Xi4 User Guide 3/12/09 Wrinkled ribbon Ribbon was fe d through the ribbon system inco rrectly . Load the ribbon correctly . See Load Ribbon on page 6 8 . Incorrect burn temperature. Set the darkness to the lo west possible setting for good print qua lity .
139 T roubleshooting Print Quality Problems 3/12/09 Xi4 User Guide P1009874-001 Misreg istration/skips labels The printer is no t calibrated. Recalibrate the printer. The media sensor i s not positioned correctl y . Perform media sensor positi on adjustment .
T roubleshooting Print Quality Problems 140 P1009874-001 Xi4 User Guide 3/12/09 The bar code printed on a label does not scan. The bar code i s not within specifications b ecause the print is too lig ht or too dark. Perform the FEED Self T est on page 149 .
141 T roubleshooting Calibration Problems 3/12/09 Xi4 User Guide P1009874-001 Calibration Problems Ta b l e 1 4 identifies problems with cal ibration, the possible causes, and the recommended solutions. T able 14 • Calibration Problems Problem Possible Cause Recommended Solution Loss of printing registra tion on labels.
T roubleshooting Communications Problems 142 P1009874-001 Xi4 User Guide 3/12/09 Communications Problems Ta b l e 1 5 identifies problems with communication s , the possible causes, and the recomme nded solutions.
143 T roubleshooting Ribbon Problems 3/12/09 Xi4 User Guide P1009874-001 Ribbon Problems Ta b l e 1 6 identifies problems that may occur w ith ribbon, the possible causes, and the recommended solution s. T able 16 • Ribbon Problems Problem Possible Cause Recommended Solution Broken or mel ted ribbon Darkness sett ing too high.
T roubleshooting Miscellaneous Printer Problems 144 P1009874-001 Xi4 User Guide 3/12/09 Miscellaneous Printer Problems Ta b l e 1 7 identifies mi scellaneous problems with the pri nter, the possible cause s, and the recommended solution s.
145 T roubleshooting Miscellaneous Printer Problems 3/12/09 Xi4 User Guide P1009874-001 The printer fails to calibrate or detect the top of the labe l. The printer was not calibrated for the labe l being used. Perform the calibration procedure in Calibrate Media and Ri bbon Sensor Sensitiv ity on page 1 01 .
T roubleshooting Printer Diagnostics 146 P1009874-001 Xi4 User Guide 3/12/09 Printer Diagnostics Self tests and other diagnost ics provide specific in formation about t he condition of th e printer. The self tests produce sample printouts and provide specific information th at helps determine the operating conditions for th e prin ter.
147 T roubleshooting Printer Diagnostics 3/12/09 Xi4 User Guide P1009874-001 CANCEL Self T est The CANCEL self test prints a configuration label ( Figure 23 ). T o perform the CANCEL Self T est, complete these step s: 1. Tu r n o ff ( O ) the printer.
T roubleshooting Printer Diagnostics 148 P1009874-001 Xi4 User Guide 3/12/09 PA U S E S e l f Te s t This self test can be used to provide the t est labels required when makin g adjustments to the printer’ s mechanical assemblie s or to determine if any printh ead elements are not working.
149 T roubleshooting Printer Diagnostics 3/12/09 Xi4 User Guide P1009874-001 FEED Self T est Different types of media may require differen t darkness settings. This sect ion contains a simple but ef fective method for d etermining the ideal dark ness for printing bar cod es that are within specifications.
T roubleshooting Printer Diagnostics 150 P1009874-001 Xi4 User Guide 3/12/09 4. See Figur e 26 and Ta b l e 1 8 . Inspect the test labe ls and determine which one has the best print quality for yo ur application. If you have a bar code verifier, use it to measure bars/spaces and calculate the print contrast.
151 T roubleshooting Printer Diagnostics 3/12/09 Xi4 User Guide P1009874-001 5. Note the relat ive darkness value and the prin t speed printed on the b est test label. 6. Add or subtract th e relative darkness valu e from the darkness value spe cified on the configuration la bel.
T roubleshooting Printer Diagnostics 152 P1009874-001 Xi4 User Guide 3/12/09 FEED and P AUSE Self T est Performing this self test temporarily resets the printer con figuration to the fa ctory default values. These v alues are active only unt il power is turned of f unless you sa ve them permanently in memory .
153 T roubleshooting Printer Diagnostics 3/12/09 Xi4 User Guide P1009874-001 Communications Diagnostics T est The communicat ion diagnostics test is a troubl eshooting tool for checki ng the interconnection between the prin ter and the host compu ter .
T roubleshooting Printer Diagnostics 154 P1009874-001 Xi4 User Guide 3/12/09 Sensor Profile Use the sensor profil e label to troubleshoot the following types of p roblems: • If the media sensor ex periences diff iculty in determining g aps (web) between labels.
3/12/09 Xi4 User Guide P1009874-001 7 Specifications This section provides the features of and sp ecifications for this print er . Content s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specifications Features 156 P1009874-001 Xi4 User Guide 3/12/09 Features This section lists th e standard and optional fea tures for the printer . S tandard Features • Thermal transfer and direct thermal printing • 16 MB SDRAM (12 M B user-available ) •U S B 2 .
157 Specifications Features 3/12/09 Xi4 User Guide P1009874-001 Zebra Programming Language (ZPL) ZPL II features include: Bar Codes T ypes of bar codes include: • Downloadable graphics , scalable an.
Specifications General S peci fications 158 P1009874-001 Xi4 User Guide 3/12/09 General Specifications Physical Specifications Electrical S pecifications Environment al Conditions for Operation and Storage Dimensions 1 10Xi4 140Xi4 170Xi4 220Xi4 Height 15.
159 Specifications Print S pecifications by Model 3/12/09 Xi4 User Guide P1009874-001 Print S pecifications by Model Refer to the key and the tables that foll ow for printer specifications. Specifications Key 11 0 X i 4 Non-Continuo us printing (gap, not ch, or hole between lab els).
Specifications Print S pec ifications by Model 160 P1009874-001 Xi4 User Guide 3/12/09 140Xi4, 170Xi4, and 220Xi4 Print Specifications 140Xi4 170Xi4 200 dpi 170Xi4 300 d pi 220Xi4 200 dpi 220Xi4 300 d.
161 Specifications Ribbon S pecifi cations 3/12/09 Xi4 User Guide P1009874-001 Ribbon S pecifications Refer to the follo wing tables for ribbon spe cifications. 11 0 X i 4 140Xi4, 170Xi4, and 220Xi4 Note • Consider the following when using rib bon: • Match the ribbon to the label widt h and printhead wi dth that you are usin g.
Specifications Media S pecifications 162 P1009874-001 Xi4 User Guide 3/12/09 Media S pecifications Use the correct size and type of labels for best perfor mance.
163 Specifications Media S pecific ations 3/12/09 Xi4 User Guide P1009874-001 1 10Xi4 Black Mark Sensing Only 140Xi4, 170Xi4, an d 220Xi4 Printers Media Specifications 1 10Xi4 200 dpi 1 10Xi4 3 00 d pi 1 10Xi4 600 dpi Mark length (measuring parallel to label/tag e dge) Minimum 0.
Specifications Media S pecifications 164 P1009874-001 Xi4 User Guide 3/12/09 140Xi4, 170Xi4, and 220Xi4 Black Mark Sensing Only Media Specifications 140Xi4 170Xi4 220Xi4 Mark length (measuring parallel to label or tag edge) Minimum 0.12 in. (3 mm ) 0.
3/12/09 Xi4 User Guide P1009874-001 End User License Agreement Please read the terms of this “End User Lic ens e Agreement” (the “Agree ment”) ca refully .
End User License Agreement 166 P1009874-001 Xi4 User Guide 3/12/09 3. Documentation. If the Software co ntains documentation w hich is provided only in electronic form, you may print one copy of such el ectronic docu mentation. Y ou may not copy the printed materials accompanying the Software.
167 End User License Agr eement 3/12/09 Xi4 User Guide P1009874-001 10. Export Restrictions. Y ou agree th at you will not expo rt or re-export the Softw are, any part thereof, or any pro cess or serv.
End User License Agreement 168 P1009874-001 Xi4 User Guide 3/12/09 IMPLIED W ARRANTIES ARE NOT ALLOWE D TO BE EXCLUDED IN THEIR ENTIRETY , THEY WILL BE LIMITED T O THE DURA TION OF NINETY (90) DA YS . WITHOUT LIMITING THE GENERALITY OF THE FOREGOING , ZEBRA DOES NOT W ARRANT THA T THE OPERA TION OF THE SOFTW ARE WILL BE UNINTERRUPTED OR ERROR FREE.
169 End User License Agr eement 3/12/09 Xi4 User Guide P1009874-001 16. Governing Law . T o the maximum extent permit ted by law , the laws of the State of Illinois, U .S.A., without ref erence to its co nflict of laws p rovisions, will apply to this Agreement.
End User License Agreement 170 P1009874-001 Xi4 User Guide 3/12/09 22. QUESTIONS. Sh ould you have any q uestions, or if you desi re to contact Zebra for a ny reason, please contact the Zebra subsidia.
3/12/09 Xi4 User Guide P1009874-001 Glossary alphanumeric Indicating lette rs, numerals, and characte rs such as punctuatio n marks. backfeed When the printer pulls the medi a and ribbon (if used) backward into the printer so that the beginning of th e label to be printed is properly pos itioned behind the prin thead.
Glossary 172 P1009874-001 Xi4 User Guide 3/12/09 continuous media Label or tag-stock media that has no notch, gap, or web (media liner only) to separate the labels or tags. The media is one long piece of material. core diameter The inside diamet er of the cardboard core at the cente r of a roll of media or ribbon.
173 Glossary 3/12/09 Xi4 User Guide P1009874-001 label backing (liner) The materi al on which labels a r e affixed during manufacture and which is discarded or recycled by the end-u sers. light emitting diode (L ED) Indicators of specific pr inter status conditi ons.
Glossary 174 P1009874-001 Xi4 User Guide 3/12/09 ribbon A band of material consisting of a base fi lm coated with wax or resin “ink.” The inked side of the material is pressed b y the printhead against the media. The ri bbon transfers ink onto the me dia when heated by the small elements within the p rinthead.
3/12/09 Xi4 User Guide P1009874-001 Index Numerics 11 0 X i 4 black mark specifications, 163 label specificat ions, 162 print speci fications, 159 ribbon specifications, 161 140Xi4 black mark specific.
Index 176 P1009874-001 Xi4 User Guide 3/12/09 cleaning cutter, 125 exterior of printer , 117 media compartment, 117 printhead and platen roll er , 118 recommended schedule, 117 sensors, 121 snap plate.
177 Index 3/12/09 Xi4 User Guide P1009874-001 F factory defaul ts reload parameters, 87 restore network settin gs, 87 fanfold media described, 32 FCC compliance, 4 features, 156 FEED button FEED and P.
Index 178 P1009874-001 Xi4 User Guide 3/12/09 N network configur ation label printing, 9 0 printing usi ng List Network command , 99 network ID set ting, 103 NEXT/SA VE button function, 18 non-contin .
179 Index 3/12/09 Xi4 User Guide P1009874-001 printer settings (continued) saving, 87 sensor type, 93 serial communi cations, 102 setting thro ugh control panel, 86 start print si gnal, 109 time, 111 .
Index 180 P1009874-001 Xi4 User Guide 3/12/09 Setup mode defined, 18 enter and use Setup mode, 86 exit Setup mod e, 87 LCD messages, 91 passwords, 88 SETUP/EXIT butto n function, 18 shipping report da.
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Zebra T echnologies International, LLC 333 Corporate W oods Parkway V ernon Hills, Illinoi s 60061.3109 U.S.A T : +1 847 793 2600 T oll-free +1 800 423 0422 F: +1 847 913 8766 Zebra T echnologies Euro.
An important point after buying a device Zebra 170Xi4 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Zebra 170Xi4 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Zebra 170Xi4 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Zebra 170Xi4 you will learn all the available features of the product, as well as information on its operation. The information that you get Zebra 170Xi4 will certainly help you make a decision on the purchase.
If you already are a holder of Zebra 170Xi4, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Zebra 170Xi4.
However, one of the most important roles played by the user manual is to help in solving problems with Zebra 170Xi4. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Zebra 170Xi4 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
