Instruction/ maintenance manual of the product 110PAX4 Zebra
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110 PAX 4™/R110 PAX 4™ Print Engine User Guide.
© 201 1 ZIH Corp. The copyrights in this manual and the software and/or firm ware in the print engine described therein are owned by ZIH Corp. and Zebra’ s licensors. Unaut horized reproduction of this manual or the software and/or firmware in the print engine may result in impris onment of up to one year and fines of up to $10,000 (17 U.
3 Declaration of Incorporation 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A DECLARATION OF INCORPORATION ZEBRA TECHNOLOGIES CORPORATION Declares that the following In formation Tech.
Compliance Information 4 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Compliance Information FCC Compliance S t atement This device compli es with Part 15 rules. Operati on is subject to the followin g two conditio ns: 1. This device may not cause harmful in terferen ce, and 2.
6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Contents About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Who Should Use This Document . . . . . . . . . . . . . . . . .
Contents 6 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 T ypes of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Ribbon Overview. . . . . . . . . . . . . . .
7 Contents 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 12 Ribbon Problems . . . . . . . . . . . . . . . . . .
Contents 8 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Index . . . . . . . . . . . . . . . . . . .
6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A About This Document This section provid es you with contact information, document struc ture and or ganization , and additional re ference docu ments. Content s Who Should Use This Document .
About This Document Who Shoul d Use This Do cument 10 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Who Should Use This Document This User Guide is intended for use by any person who needs to operate or troubleshoot problems with the print engine .
11 About This Document Contacts 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Contact s T ech nical Support via the In ternet is a vailable 24 hours pe r day , 365 days per year . W eb Site: www .zebra.com E-mail Back T e chnical Library: E-mail address: emb@zebra.
About This Document Document Conventions 12 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Document Conventions The following co nventions are used throughout this do cument to convey certain information. Alternate Color (online only) C ross-refere nces contain h ot links to ot her section s in this guide.
13 About This Document Document Conventions 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A 1 Buttons 2 Liquid Crystal Display (LCD) 3 Lights/LEDs 2 1 3 1.
About This Document Document Conventions 14 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Notes • ___________ ___________ _________ ____________ ___________ _________ ____ ________.
6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A 1 Introduction This chapter shows the operat io nal cont rols and locat ion of major components used when loading medi a and ribb on. Content s Print Engine Exterior View . . . . . . . . .
Introduction Print Engine Exterior View 16 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Print Engine Exterior V iew Print engines are ava ilable in a ri ght-hand config uration (media mov es from left to right, Figure 1 ) and a left-hand configuration (m edia moves from right to left , Figure 2 ).
17 Introd uction Control Panel 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Control Panel All controls and indicato rs for the prin t engine are located on the c ontrol panel ( Figure 3 ). The Liquid Crysta l Display (LCD) shows print engi ne operating status and feature pa rameters.
Introduction Control Pane l 18 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Control Panel Indicat or Light s (LEDs) The control panel l ights are described in Ta b l e 2 . CANCEL CANCEL functions only in Pause mode. Pressin g CANCEL has these effects: • Cancels the label format that is cu rrently printin g.
19 Introd uction Control Panel 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A RIBBON (Y ellow) Normal operation. Ribbon pro perly loaded. Ribbon in while prin t engine is in direct the rmal mode, o r no ribbon loaded while the print en gine is in thermal transfer mode.
Introduction Power On/Off Switch 20 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Power On/Off Switch The print engine power sw itch is locate d above the cont rol panel, a s shown in Figure 4 .
6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 2 Print Engine Setup This section provides the tasks that you must comple te and the issue s that you must c onsider before you load and configure your print engi ne. Content s Before Y ou Begin .
Print Engine Setup Before Y ou Begin 22 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Before Y ou Begin Review this checkl ist, and resolve a ny issues before you se t up or use your pr int engine.
23 Print Engine Setup Handling the Print Engine 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Handling the Print Engine This section describes how t o handle your print engin e. Unp ack and Inspect the Print Engine When you receiv e the print eng ine, immediately unpack it an d inspect for ship ping damage .
Print Engine Setup Handling the Print Engine 24 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Recycle the Print Engine This print engine is recy clable. If you must d ispose of the pri nt engine, do not do so in unsorted municipal waste. Plea se recycl e acco rding to your loc al standards.
25 Print Engine Setup Print Engine Installation 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Print Engine Inst allation This section provides basic information for mo unting the p rint engine in to an applicator .
Print Engine Setup Print Engine Installation 26 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Dimensions and Clearance Needs Figure 5 • Front V iew of Right-Hand Print Engine 5 mounting screws - 0.218 in. (5.5 mm) through - counterbore 0.
27 Print Engine Setup Print Engine Installation 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Figure 6 • Right Side V iew of Right-Hand Print Engine.
Print Engine Setup Print Engine Installation 28 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Figure 7 • Rear View of Right-Hand Print Engine.
29 Print Engine Setup Print Engine Installation 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Figure 8 • T op View of Right-Hand Print Engine Inst all the Print Engi ne in an Applicator This section provides the basic inst ructions for inst alling the print engine into an a pplicator .
Print Engine Setup Print Engine Installation 30 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 3. Install the four co rner mounting screws to secure the p rint engine to the applica tor .
31 Print Engine Setup Select a Data Communication Interface 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Select a Dat a Communication Interface Ta b l e 4 provides basic information about data co mmunication interfaces t hat you can use to connect you r print engine t o a computer .
Print Engine Setup Select a Data Communication Interface 32 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Dat a Cables and Wireless Cards Y ou must supply all data cables o r removeable radio cards fo r your app lication. (Some wireless print servers come with an inte grated radio ca rd.
33 Print Engine Setup Connect the Print Engi ne to a Power Source 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Connect the Print Engine to a Power Source The power suppl y in the print engine automa tically detects the applied line volta ge and works in the 90 to 264 V AC, 47 to 63 Hz range.
Print Engine Setup Connect the Print Engine to a Power Source 34 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Power Cord Specifications Depending on how your p rint engine was ordered, a power cord may or may not be included.
35 Print Engine Setup T ypes of Media 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 T ypes of Media Y our print engine can use various types of med ia: • S tandar d med ia —Most standard media uses an adhesive backing that sticks individual labels or a c ontinuous len gth of label s to a liner .
Print Engine Setup T ypes of Me dia 36 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 T able 5 • Roll and Fanfold Media Media T ype How It Looks Description Non-Continuous Roll Media Roll media is w ound on a 3-in.
37 Print Engine Setup Ribbon Overview 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Ribbon Overview Ribbon is a t hin film that is co ated on one side with wax, resin, o r wax resin, whi ch is transferred to the media duri ng the therm al transfer pr ocess.
Print Engine Setup Ribbon Overview 38 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Adhesive T est If you have labels available, p erform the adhesive test to determine which side of a ribb on is coated. This method works well for ribbon that is already insta lled.
6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A 3 Operations If you have complet ed the tasks and resolved the issues in Print Engine Setup on page 21 , follow the in structions in th is chapter to loa d and calibrate your print e ngine.
Operations Load Media 40 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Load Media Figure 13 identifies th e media-handling c omponents.
41 Operations Load Media 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Figure 14 • Loaded Media T o load media, complete these step s: 1. Load media on the media supply reel of t he applicator (refer to the ap plicator ’ s user guide).
Operations Load Media 42 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 4. Slide the outer media guide ( 1 ) all the wa y out. 5. 1 Caution • The printhead may be ho t and could cause severe burns. Allow the printhead to cool. Open the printh ead assembly by u nlatching th e printhead latch ( 1 ) from the locking pin ( 2 ).
43 Operations Load Media 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A 6. Thread the media under the up per guide post ( 1 ), below the pinc h roller assemb ly ( 2 ), and under the printhead assembly ( 3 ). 7. Extend approximately 30 in.
Operations Load Media 44 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 9. Position the oute r media guide ( 1 ) so that it just to uches the oute r edge of the media ( 2 ). 10. Press down on the pinch roller assembly ( 1 ) unt il it locks clo sed.
45 Operations Load Media 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A 13. Thread the media liner around the peel bar ( 1 ), under the media liner roll er ( 2 ), and through the peel roll er assembly ( 3 ). 14. Rotate the pe el roller assemb ly ( 1 ) up until it locks into the closed position.
Operations Load Ribbon 46 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Load Ribbon Use ribbon with thermal transfer me dia. The ribb on must be coated on the out side and wider than the media . If t he ribbon is narrower than the media, areas of the printhead are unprotect ed and subject to premature wear .
47 Operations Load Ribbon 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Figure 16 • Loaded Ribbon T o load ribbon, complete these step s: 1. Place a full ribbon roll ( 1 ) onto the ribbon supply spindle ( 2 ) so that the ribbon rotates as shown, and the n push the roll toward th e print engine frame until it is fully seated .
Operations Load Ribbon 48 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 2. On the lower danc er assembly , squeeze the opening tabs ( 1 ) to pivot open the dancer arm ( 2 ). 3. Carefully thread the ribbon ( 1 ) through the low er dancer assemb ly , and then slowly release the dancer arm ( 2 ).
49 Operations Load Ribbon 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A 5. 6. Thread the rib bon under the printhea d assembly ( 1 ) and th en up toward the au xiliary roller ( 2 ). 7. Thread the ribbon over the auxil iary roller ( 1 ), aroun d the idler roller ( 2 ), and then up toward the uppe r dancer assembly .
Operations Load Ribbon 50 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 8. On the upper dancer assembly , squeeze the opening t abs ( 1 ) to pivot open the dancer arm ( 2 ). 9. Carefully thread the ribbon ( 1 ) through the upper dance r assembly , and then slowly release the dancer arm ( 2 ).
51 Operations Load Ribbon 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A 11 . Attach the end of the rib bon to the empty ribbon core with adhesive tape or a label, and wind for severa l turns in th e direction sh own. Ensure tha t the ribbon win ds evenly on t he spindle.
Operations Remove Used Ribbon 52 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Remove Used Ribbon T o remove used ribbon, complete these step s: 1. Open the media door . 2. Examine the ribb on. Did the ribbon run o ut? If... Then... Ye s a.
53 Operations Calibrate the Print Engine 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Calibrate the Print Engine Calibrat e the print engine when it is first put into servic e. Calibra tion allows th e print e ngine to establish the p roper settings for the specifi c media and ribbon used i n your applica tion.
Operations Calibrate the Print Engine 54 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Sensor Pr ofile Calibration The print engine auto-calibrates and prints a media sensor pr ofile. See Sensor Pr ofile on page 130 . Select the SENSOR PROFILE option on the contr ol panel.
55 Operations Adjust Ribbon and Media Sensors 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Adjust Ribbon and Media Sensors This section describes ho w to adjust the sensors. Ribbon Sensor The ribbon sensor ( Figure 17 ) is mounted in a fixed position, and no adjustment is requir ed.
Operations Adjust Ribbon and Media Sensors 56 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 2. How does the current med ia indicate the st art of labels? Figure 18 • Media Sensor Adjust ment (Right-Hand Unit Shown) If the media... Then.
6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 4 Configuration This section describes the cont rol panel paramete rs that are used to co nfigure the print engine for operat ion. Content s Setup Mode . . . . . . . . . . . . . . . . . . . . . .
Configuration Setup Mode 58 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Setup Mode After you have inst alled the media and ribbon and th e Power -On Self T est (POST) i s complete, the control panel displays PRINTER READY .
59 Configuration Setup Mode 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Exit Setup Mode When you exi t setup mode, yo u have severa l options for savin g, changing , or not chan ging parameters. T o leave Setup mode, complete these step s: 1.
Configuration Change Password-Protected Parame ters 60 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Change Password-Protected Parameters Certain paramet ers, including t he communicatio n parameters, are pa ssword-protected by factory defaul t.
61 Configuration Print a Configuration Label 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Print a Configuration Label A configuration label lists th e print engine settings that are stored in conf iguration memory .
Configuration Print a Network Configurati on Label 62 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Print a Network Configuration Label If you are using a print server , you can pri nt a network co nfiguration label after the print engine is co nnected to the netwo rk.
63 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Control Panel Paramete rs Use the LCD on the co ntrol panel to view and adjust prin t engine settin gs.
Configuration Control Pane l Parameters 64 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 S t andard Print Engine Parameters Ta b l e 7 shows paramete rs in the order in which they are displayed when you press NEXT after entering Setu p mode.
65 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Adjust Backfeed Speed If backfeed is on, adju sts the speed at which th e label backs up before printing (given in inches per secon d). Default : 2 IPS Range: 1 to 12 IPS T o change the value shown: 1.
Configuration Control Pane l Parameters 66 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Select Print Mode Print mode set tings tell the print engin e the method of media delivery that you wish to use. Make sure that yo ur print eng ine can support the selected option.
67 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Set Print W idth Determines the printable area acro ss the width of the label gi ven the resolution o f the print eng ine.
Configuration Control Pane l Parameters 68 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Set Maximum Label Length This paramete r is used during the me dia portion of the calibra tion process. Always set maximu m label length to a value th at is at least 1 .
69 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Set Early W arning for Media When this parame ter is enabled, th e print engine provides wa rnings when labels are running l ow . Note • Update the n umber of labels p er roll when beginning u se of the Early W a rning System.
Configuration Control Pane l Parameters 70 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Reset Media Co unter for Early W arn ing This parameter a ppears only when Early W arning for Media is enabled. T o reset the media counter: 1. Did you replace t he media? a.
71 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Set Early W arning for Maintenance When this parame ter is enabled, th e print engine provides wa rnings when the printh ead needs to be cleaned.
Configuration Control Pane l Parameters 72 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Set Printhead Life for Early W arning This parameter appears on ly when Early W a rning for Maintenance i s enabled. Se t this value to the number of inches of media that the printhead is expected to print.
73 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A List Images This option prin ts a label that lists the ava ilable images stored in the print engine’ s RAM, Fla sh memory , optional memory card, PCMCIA cards, or Compact Flash cards.
Configuration Control Pane l Parameters 74 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Format Memo ry Card This option erases all previously stored in formation from the optio nal PCMCIA card or Compact Flash card. Caution • This option completely erases the selected card.
75 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Initialize Fl ash Memory This option erases all previously stored inform ation from Flash memory . Caution • This option completely erases the Flash memory .
Configuration Control Pane l Parameters 76 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Print Sensor Pro file A sensor profile shows sensor settings compared to actual sensor readings. This label (which wil l extend acro ss several actual l abels or tags) can b e used to trouble shoot printing problems.
77 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Calibrate Me dia and Ri bbon Senso r Sensitiv ity Use this proce dure to adjust se nsitivity of media and ribb on sensors. Import ant • Follow this procedure exactl y as presented.
Configuration Control Pane l Parameters 78 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Set Parallel Communications Select the commun ications po rt that matches t he one bein g used by the host computer . Default : BIDIRECTIONAL Selection s: BIDIRECTIONAL, UNIDIRECTIONAL T o change the value shown: 1.
79 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Set Parity This setting ap plies only wh en the serial po rt is used. The p arity of the print engine mu st match the p arity of the host computer for accurate communications to take plac e.
Configuration Control Pane l Parameters 80 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Set Communica tions Mode The communicatio n diagnostics mo de is a troublesh ooting tool for checking the interconnection betw e en the print engine and the host computer .
81 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Set Delimiter Char acter The delimiter character i s a two-digi t hex value use d as a parameter plac e marker in ZPL/ZPL II form at instructio ns.
Configuration Control Pane l Parameters 82 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Select Head Close Option This paramete r sets the act ion of th e media when you close the printhead.
83 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Adjust Left Position This paramete r establis hes how fa r from the le ft edge of a la bel the fo rmat begins to pri nt by adjusti ng horizont al position ing on the label.
Configuration Control Pane l Parameters 84 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Set Applicator Port Mode Determines the act ion of the app licator port.
85 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Select S tart Print Signal This paramete r determines how th e print engi ne reacts to the Start Print Signal input on pi n 3 of the applicator i nterface connector at the rear of the print engine.
Configuration Control Pane l Parameters 86 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Set Ribbo n Low Mode When the Ribbon Low featu re is off, the output signal (Pin 9) does not function, the LOW RIBBON warning is not display ed, and the print engine continues to prin t until it runs ou t of ribbon.
87 Configuration Control Pane l Parameters 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A These parameters are a utomatically set during the calibratio n procedure and should be changed only by a qual ified servic e technician. R efer to the ZPL II Pr ogramming Guid e for information on these parameters.
Configuration Control Pane l Parameters 88 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Set R TS Supply Dancer Arm Calibration V alue This paramete r is used as a diagnostic too l to monitor th e voltage supp lied to the Ribbon T ensioning System Suppl y Dancer Arm.
6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A 5 Routine Maintenance This chapter provides routine cleaning and main tenance proced ures. Content s Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Routine Maintenance Lubrication 90 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Lubrication Cleaning Schedule Cleaning yo ur print engine regularly mai ntains print quali ty and may e xtend the life of t he print engine. The recommended cl eaning sche dule is shown in Ta b l e 8 .
91 Routine Maintena nce Clean the Me dia Comp artment 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Clean the Media Comp artment Remove any acc umulated dirt and lint from the interior of the print engin e using a soft bristle brush and/or vacu um cleaner .
Routine Maintenance Clean the Sensors 92 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Figure 25 • Door-Open Sensor Loc ation (Right-Hand Unit Shown) Figure 26 • Ribbon Sensor Lo.
93 Routine Maintena nce Clean the Printhead and Platen Rol ler 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Clean the Printhead and Platen Roller Clean the printhead and platen roller according to the schedule in T a ble 8 on page 90 .
Routine Maintenance Clean the Printhead and Platen Roller 94 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 4. Using Preventat ive Maintenan ce kit (part numbe r 47362) or a solution of 9 0% isopropyl alcohol and 10% deionize d water on a cotton swab, wi pe the print elements from end to end.
95 Routine Maintena nce T oggle Positioni ng 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A T oggle Positioning Proper toggle posi tioning is importa nt for proper print quality . The toggle should be po sitioned approximately midway acro ss the width of the media.
Routine Maintenance T oggle Positioning 96 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 5. T ighten the locking nut. 6. Print additional label s at 2.4 in. (61 mm) per second by again running the P AUSE Self T est. (Press and hold PA U S E while turning on ( I ) the prin ter .
97 Routine Maintena nce Printhead Pressure Adjustment 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Printhead Pressure Adjustment Before adj usting the pri nthead pre ssure, check that the tog gles are po sitioned co rrectly . See T oggle Positi oning on page 95 .
Routine Maintenance Printhead Pressure Adjustment 98 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 4. Loosen the lock ing nut on the toggle assemb ly . 5. Move the adjust ing nut unti l the print qua lity is accepta ble. Use the lo west pressure tha t provides the desired pr int quality .
99 Routine Maintena nce Power Fuse Replacement 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Power Fuse Replacement The print engine uses a metric-style fu se (5 × 20 mm IEC) rated fo r 5 Amps at 250 V olts that bears the certification mark of a known international safety organization (see Figure 1 1 on page 34 ).
Routine Maintenance Power Fuse Replacement 100 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Notes • ___________ ___________ _________ ____________ ___________ _________ ____ _____.
6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 6 Troubleshooting This section provides information abo ut errors that you mig ht need to troubl eshoot. Assorted diagnostic test s are includ ed. Content s T roubleshooting Checklists . . . . . .
T roubleshooting Checkl ists 102 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 T roubleshooting Checklist s If an error condition exist s with the print engine, review this checklist: Is there an error message on the LCD? If yes, see LCD Err or Messages on page 103 .
103 LCD Error Messages 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 LCD Error Messages The LCD disp lays me ssages when there is an error . See Ta b l e 9 for LCD errors, the possible causes, and the recommended solut ions.
LCD Error Messages 104 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 The RIBBON li ght is on; the ERROR light flashes. Ribbon is loaded, bu t the print engine i s set for direct thermal mode. Ribbon is not required wi th direct thermal media.
105 LCD Error Messages 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 The print engine prints while the ERROR ligh t flashes. Caution • An improperly connected printhead data or power cable can cause this error message. Th e printhead may be hot enou gh to cause severe burns.
LCD Error Messages 106 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 The print engine stops. The print engi ne is defragmenting memory . Caution • Do NOT turn off the print engine power during defragmenting. Doing so can damage the print engine.
107 Memory Errors 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Memory Errors The memory errors in Ta b l e 1 0 indicate that the print engine does not have enough memory to perform the funct ion shown on the second li ne of the LCD.
Print Quality Problems 108 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Print Quality Problems Ta b l e 1 1 identifies problems with pri nt quality , the possible causes, and the recomme nded solutions.
109 Print Quality Problems 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Wrinkled ribbon Ribbon was fe d through the ribbon system inco rrectly . Load the ribbon correctly . See Load Ribbon on page 46 . Incorrect burn temperature. Set the da rkness to the lowest p ossible setting for good print qua lity .
Print Quality Problems 110 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Printing too light or too dark over the entire labe l The media or ri bbon is not designed for high-sp eed operation. Replace supplies wi th those recommended for high-speed operation.
111 Print Quality Problems 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 V ertical image or label drift The print engine is using non-continuo us labels but is configured in continuo us mode. Configure the print engine for non-co ntinuous and run calibrati on routine, if necessa ry .
Communications Problems 112 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Communications Problems Ta b l e 1 2 identifies problems with communications , the possible c auses, and the recommended solutions.
113 Ribbon Problems 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Ribbon Problems Ta b l e 1 3 identifies problems that may occur w ith ribbon , the possible causes, and the recommended solution s. T able 13 • Ribbon Problems Problem Possible Cause Recommende d Solution Broken or mel ted ribbon Darkness sett ing too high .
T roubleshooting RFID Problems 114 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 RFID Problems Ta b l e 1 4 identifies problems that may occur with RFID print engines, th e possible causes, and the recommend ed solutions. For more information about RFID, refer to th e RFID Pr ogra mming Guide .
115 T roubleshoot ing RFID Problems 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A The RFID-ena bled print engine voids every label. (Continued fr om pr evious page.) Y ou are using an incorrect programming position , particularly if the tags being used are within print eng ine specifications.
T roubleshooting RFID Problems 116 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 The print engine stops at the RFID inlay . The print eng ine calibrate d the label length only to the RFID inlay inste ad of to the inte rlabel gap.
117 Miscellaneous Print Engine Problems 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Miscellaneous Print Engine Problems Ta b l e 1 5 identifies miscellaneous problems with th e print engine, the possible causes, and the recommended solution s.
Miscellaneous Print Engine Problems 118 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 The print engine fails to calibrate or detect the top of the label . The print eng ine was not calibrated for the label being used. Perform the calibration procedure in Calibrate Media and Ribb on Sensor Sensi tivity on pa ge 77 .
119 Print Engine Diagnostics 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Print Engine Diagnostics Self tests and other diagnostic s provide specific informatio n about the conditio n of the print engine.
Print Engine Diagnostics 120 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 CANCEL Self T est The CANCEL self test prints a configuration label ( Figure 27 ). T o perform the CANCEL Self T est, complete these step s: 1. Tu r n o ff ( O ) the print engi ne.
121 Print Engine Diagnostics 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 PA U S E S e l f Te s t This self test can be used to pro vide the test labels required when making adjustme nts to the print engine’ s mechanical assemblies or to determine if any printh ead elements are not working.
Print Engine Diagnostics 122 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 FEED Self T est Different types of media may require differen t darkness settings. This sect ion contains a simple but ef fective method for determini ng the ideal d arkness for printi ng bar codes t hat are within specifications.
123 Print Engine Diagnostics 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Figure 29 • FEED T est Label 4. See Figur e 30 and Ta b l e 1 6 . Inspect the test labels a nd determine which one has the b est print quality for yo ur application.
Print Engine Diagnostics 124 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Figure 30 • Bar Code Darkness Comp arison T a ble 16 • Judging Bar Code Quality Print Quality Description To o d a r k Labels that are too dark are fai rly obvious.
125 Print Engine Diagnostics 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 5. Note the relat ive darkness value a nd the print sp eed printed on the best test label. 6. Add or subtract the relative da rkness value from t he darkness val ue specified on the configuration lab el.
Print Engine Diagnostics 126 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 FEED and P AUSE Self T est Performing this self test temporarily re sets the print engine configurati on to the factory defaul t values. These values are act ive only until power is turne d of f unless yo u save them permanently in memory .
127 Print Engine Diagnostics 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 ZPL Mode Configuration, ZPL, and W ebV iew Media Power Up Configuratio n, ZPL, and W ebV iew Head Close Configurati.
Print Engine Diagnostics 128 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 J8 Interface Fixed J7 Interface Fixed T winax/Coax ID ZPL T able 17 • Control of Parameters (Continued) Parameter.
129 Print Engine Diagnostics 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Communications Diagnostics T est The communicat ion diagnostic s test is a troublesho oting tool for checking the interconnectio n between the print engine and the host computer .
Print Engine Diagnostics 130 57512L-004 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Sensor Profile Use the sensor profil e label to troubleshoot th e following types of prob lems: • If the media sensor expe riences dif ficulty in determining gaps (we b) between labels.
6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A 7 Data Ports This section describes the standard communicatio n ports available to connect the print engine to your computer or netwo rk. Content s Parallel Data Port . . . . . . . . . . .
Parallel Data Port 132 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Parallel Dat a Port The parallel data interface supp orts IEEE 1284 bidirectional para llel communicatio ns in nibble mode. The parallel interface provides a means of communication t hat typi cally is faster than the serial interface methods.
133 Parallel D ata Port 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A 19–30 Ground 31 nInit 32 nFault/N DataA vail 33, 34 Not used 35 +5 V through a 1.
Data Ports Serial Data Port 134 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Serial Dat a Port T o commun icate using the serial dat a port of the prin t engine, you must choose t he number of data bits, parit y , and handshaking.
135 Dat a Ports Serial Data Port 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Pin Configuration Connect the seri al data cable to th e female DB-9 connector on the back of the print engine. For all RS-232 connections through a DB-25 cable, use a DB-9 to DB-25 interfa ce module (see DB-9 to DB-25 Conn ections on page 137 ).
Data Ports Serial Data Port 136 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 RS-232 Interface Connections The print engine i s configured as Data T erminal Equipment (DTE). Figure 34 shows the internal connections of the print engine’ s RS-232 connector .
137 Dat a Ports Serial Data Port 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A DB-9 to DB-25 Connections T o con nect the print eng ine’ s RS-232 DB-9 interface to a DB-25 con nector , an interface adapter is required.
Data Ports Applicator Interface Connector 138 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Applicator Interface Connector An external DB-15 connect or is present on the r ear panel of the print engin e for communication with a customer a p plicato r .
139 Dat a Ports Applicator Interface Connector 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Figure 39 • Applicator Signals (Mode 3) Figure 40 • Applicator Signals (Mode 4) DA T .
Data Ports Applicator Interface Connector 140 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Applicator Interface Conn ector Pin Configuration The Applicator Interface Assembly is av ailable in two versions: a +5 V I/O and a +24–28 V I/O.
141 Dat a Ports Applicator Interface Connector 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A 5 P AUSE Input T o toggle the current Pause state, this input must be asserted LOW for 200 mill iseconds, or until the SER V ICE REQUIRED output (pin 10) changes state.
Data Ports Applicator Interface Connector 142 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 11 E N D P R I N T O u t p u t S e e Applica tor Signal s on page 138 for more information about the start and en d print signals. See Set Applicator Port Mode on page 84 for more information about the modes.
143 Dat a Ports Applicator Interface Connector 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Jumper Configurations and Pinout s for +5 V I/O Operation Jumpers J4 and J5 are us ed together to produce is olated or non-iso lated modes of operation for applicator input and ou tput contro l signals.
Data Ports Applicator Interface Connector 144 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Pinout s for +24-28 V I/O Operation Ta b l e 2 2 d escribes the pin configur ations for +24– 28 V I/O operation. There are no jumpers to configure for this mode.
145 Dat a Ports Applicator Interface Connector 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Fuse and Jumper Locations Figure 41 shows the lo cation of the fuses on the ap plicator interfa ce board and th e location of jumpers J4 and J5.
Data Ports Applicator Interface Connector 146 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Notes • ___________ ___________ _________ ____________ ___________ _________ ____ ______.
6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A 8 Specifications This chapter provides routine cleaning and main tenance proced ures. Content s General S pecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Specifications General S pecificati ons 148 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 General Specifications Physical Environment al Conditions Electrical S pecifications Height 1 1. 8 in. (300 mm) Wid t h 9.6 in. (2 45 mm) Depth 16.
149 Specifications General S pecifications 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Communications Specifications Parallel • High-speed bi-dir ectional parallel interface, IEEE 1284:Compati bility mode, EPC, Nibble mode.
Specifications General S pecificati ons 150 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Other S t andard Features •R e a l T i m e C l o c k • Fast 32 bit 133 MHz RISC pr ocess.
151 Specifications Agency Approvals 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Agency Approvals The agency ap provals and prod uct markings prov ided in th is section apply only to the print eng ines specified.
Specifications Agency Approvals 152 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 European Union and EFT A (869.7–870 MHz) This device is intend ed for commercial and in du strial use i n all EU and EFT A member states.
153 Specifications Media S pecif icatio ns 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Media S pecifications Media width (label and liner) Minimum Non-RFID 0.63 in. (16 mm) RFID “smart” labels Minimum label widths f or RFID “smart” labels varies for each transponder type.
Specifications Ribbon S pecifica tions 154 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Ribbon S pecifications Media Unwind Force S teady S tate Must be uniform and must not exceed 2 lb.
155 Specifications Printing S pecif ication s 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Printing S pecifications Specification 203 DPI 300 DPI Resolution 203 dots per inch (8 dots per mm) 300 dots per in ch (12 dots per mm) Dot size 0.
Specifications Zebra Programming Langu age (ZPL II) 156 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 Zebra Programming Language (ZPL II) Bar Codes • Communicates in p rintable ASC.
6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A Index A adhesive test for ribbon coating, 38 adjustments LCD, 87 left position, 83 media sensors, 55 print darkness, 64 printhead p ress.
Index 158 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 connect printer t o power source, 33 contacts , 1 1 continuous me dia described, 36 setting media ty pe, 66 control panel butt.
159 Index 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A I idle display settin g, 88 images list, 73 incorporation declaration, 3 initialize Flash memo ry , 75 initialize memo ry card.
Index 160 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 P PAPER OUT message, 104 parallel port cabling requi rements, 1 32 characteristics of parallel connection, 31 pin configurat i.
161 Index 6/29/1 1 1 10 PA X 4/R1 10 PA X 4 User Guide 57512L-004 Rev . A product markings, 15 1 protocol settin g, 79 R radiation exp osure limits, 2, 4 recycling the print engine, 24 recycling the p.
Index 162 57512L-004 Rev . A 1 10 PA X 4/R1 10 PA X 4 User Guide 6/29/1 1 specifications agency approvals and mark ings, 151 bar codes, 156 communication s options, 149 electrical, 148 environmental c.
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Zebra T echnologies Corporation Zebra Technolo gies Corpo ration 475 Half Day Road, Suite 500 Lincolnshire, IL 6006 9 USA T: +1 847 63 4 6700 Toll-free +1 866 230 9494 F: +1 847 913 8766 Zebra T echno.
An important point after buying a device Zebra 110PAX4 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Zebra 110PAX4 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Zebra 110PAX4 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Zebra 110PAX4 you will learn all the available features of the product, as well as information on its operation. The information that you get Zebra 110PAX4 will certainly help you make a decision on the purchase.
If you already are a holder of Zebra 110PAX4, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Zebra 110PAX4.
However, one of the most important roles played by the user manual is to help in solving problems with Zebra 110PAX4. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Zebra 110PAX4 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
