Instruction/ maintenance manual of the product XC-DPG502 XiNCOM
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XiNCOM Corp. T ABLE OF C ONTENTS 1: INTRODUCTION .............................................................................................................................. 3 Twin WAN Router Features ................................................
System Status .................................................................................................................. ........... 63 WAN Status ................................................................................................
XiNCOM Corp. All trademarks and trade names are the properties of their respective owners. 1: Introduction Congratulations on the purchase of your new Twin WAN Router. The Twin WAN Router provides you with shared internet across the entire LAN along with Load Balancing and Automatic Failover features.
• Stateful Packet Firewall: Protects your network using advanced Stateful Packet Inspection against unwanted access from the outside along with malicio us hackers, DoS and DDoS attacks.
XiNCOM Corp. Warranty Information • 30 day money back guarantee • 5-Year Limited Warranty • Technical support and firmware upgrade for the life of the product. If you need technical support you can contact us via Live Chat on our website, email us at support@xincom.
Physical Details Front Panel of XC-DPG402: Front Panel of XC-DPG502: Front Panel of XC-DPG602: Operation of the Front Panel LED is as follows: LAN LINK/ACT 10M/100M ON – Physical connection or data in/out. OFF – No physical connection. ON – The corresponding LAN port is using 100BaseT.
XiNCOM Corp. Status and Error conditions are indicated by combinations of LEDs, as shown below: LED Action Condition WAN1 LINK/ACT & 10M/100M LEDs flash alternatively. Firmware Download in progress. WAN1 LINK/ACT & 10M/100M LEDs flash concurrently.
Rear Panel Figure 1: Rear panel of XC-DPG402 s hown LAN Ports WAN 1 WAN 2 Reset DC 5V Figure 2: Rear Panel of XC-DPG502 and 602 sho wn WAN 1 Connect the broadband modem here. If not available contact your ISP. WAN 2 Connect the 2 nd Broadband Modem here, if available.
XiNCOM Corp. TFTP Download This setting can be used to update the firmware on your router when HTTP update in unsuccessful or unavailable: 1. Save your configuration in the router menu “Upgrade Firmware” you can also use the TFTP utility. 2. Power off the router and set DIP switches 3 and 4 down (402 only).
XiNCOM Corp. 2: Basic Setup Overview Basic Setup of your XC-DPG Twin WAN Router involves the following steps: 1. Connect the XC-DPG Twin WAN Router to one (1) PC, and configure it for your LAN. 2. Connect your XC-DPG Twin WAN Router to your LAN, and connect the Broadband Modem or Modems.
XiNCOM Corp. 7. Enter admin for the "User Name" and leave the "Password" blank. • The "User Name" is always admin • You can and should set a password, using the following Admin Password screen.
9. Select LAN & DHCP from the menu. You will see a screen like the example below. Figure 6: LAN & DHCP 10. Ensure these settings are suitable for your LAN: • The default settings are suitable for many situations. • See the following table for details of each setting .
XiNCOM Corp. further details. • Client Lease Time - The time expired which client’ IP address is released and renewed again after. • Client Default DNS – The default DNS which are used by clients, but they can be changed.
2. Installing the XC-DPG Twin WAN Router in your LAN Figure 7: Installation Diagram 1. Ensure the XC-DPG Twin WAN Router and the DSL/Cable modem are powered OFF. Leave the modem or modems connected to their data line. 2. Connect the Broadband modem or modems to the XC-DPG Twin WAN Router.
XiNCOM Corp. • The Error LED will flash during start up, but will then turn Off. If it stays On, there is an error condition. • For each PC connected to the LAN ports, the corresponding LAN LED (either 10 or 100 ) should be ON.
Settings – Primary Setup Connection Mode Select the appropriate setting: • Enable – Select this if you have connected a broadband modem to this port. • Disable – Select this if there is no broadband modem connected to this port. • Backup – Use this if you have a broadband modem on each port, and wish to normally use only one.
XiNCOM Corp. Optional • Host name – This is required by some ISPs. If your ISP provided a Host Name, enter it here. Otherwise, you can use the default value. • Domain name – This is required by some ISPs. If your ISP provided a Domain Name, enter it here.
4: Configure PCs on your LAN Overview For each PC, the following may need to be configured: • TCP/IP network settings • Internet Access configur ation TCP/IP Settings If using the default XC-DPG Twin WAN Router settings, and the default Windows 95/98/ME/2000/XP TCP/IP settings, no changes need to be made.
XiNCOM Corp. 5. Click Next on the "New Connection Wizard" screen. 6. Select "Connect to the Internet" and click Next . 7. Select "Set up my connection manually" and click Next . 8. Check "Connect using a broadband connection t hat is always on" and click Next .
Fixed IP Address By default, most Unix installations use a fixed IP Address. If you wish to continue using a fixed IP Address, make the following changes to your configuration. • Set your Def ault Gateway to the IP Address of the XC-DPG Twin WAN Router.
XiNCOM Corp. 3: Advanced Port Setup Overview There are 3 screens in this section: • Port Options contains some options which can be set on either or both WAN ports. For most situations, the default values are satisfactory. • Load Balance screen is only functional if you are using both WAN ports.
Settings – Port Options Connection Validation • Alive Indicator – This is the IP address used to check if the WAN connection is operating. The XC-DPG Twin WAN Router will contact this system to check if the WAN connection is working. Change this address if you wish.
XiNCOM Corp. Load Balance This screen is only operational if using Internet connections on both WAN ports. Figure 10: Load Balance These settings are only functional if using both WAN ports. If using both WAN ports, these settings determine the proportion of traffic sent over each port.
NAT Statistics This section displays the current data about WAN 1 and WAN 2. You can use this information to help you "fine-tune" the settings above. Interface Statistics This section displays cum ulative statistics. Use the "Restart Counters" button to restart these counters when required.
XiNCOM Corp. Advanced PPPoE The screen is required in order to use multiple PPPoE sessions on the same WAN port. It can also be used to manually co nnect or disconnect a PPPoE session. Figure 11: Advanced PPPoE Settings – Advanced PPPoE WAN Port PPPoE Session Select the desired Port and Session, then click the "Select" button.
Advanced PPTP This screen is only useful if using the PPTP connection method. Figure 12: Advanced PPTP Settings – Advanced PPTP WAN Port Select the desired Port, then click the "Select" button. The d ata for the selected Port will then be displayed in the WAN IP Account section.
XiNCOM Corp. 4: Advanced Configuration Overview The following advanced features are provided. • Host IP Setup • Access Filter • Block URL • Virtual Servers • Special Applications • Dynamic.
Figure 13: Host IP Setup Settings – Host IP Setup Host Network Identity This section identifies each Host (PC) • Host List – When adding a new Host, ignore this list. To edit an existing entry, select it from the list, and click the "Select" button.
XiNCOM Corp. Host Network Binding • Bind WAN port/Session – Select Enable if you wish to associate this PC with a particular PPPoE Session. All traffic for that PC will then use the selected PPPoE port and session. • Binding Method – Suppose your PC is bound to WAN1 port, now you are selecting “Strict Binding”.
Entry Index: If the index is 0, this is a System entry you cannot edit or delete. For other entries, you can update or delete your previously entered settings by selecting from this pull down menu. After you select an entry, click the select button to display and modify your settings.
XiNCOM Corp. Access Filter The network Administrator can use the Access Filter to gain fine control ov er the Internet access and applications available to LAN users. • Five (5) user groups are available, and each gro up can have different access rights.
Filter Setting Select the desired option for this Group: • No filtering – Nothing is blocked, Internet access is not restricted. • Block All Access – Everything is blocked, Internet access is not available. • Block selected items – Items selected on this screen are blocked.
XiNCOM Corp. Block URL This feature allows you to block access to undesirabl e Web sites. You can block by URL, IP address, or Keyword. You can also have different bl ocking settings for different groups of PCs. • In operation, every URL is searched to see if it m atches or contains any of the URL or keywords entered here.
Settings – Block URL Access Group This allows you have different blocking rules for different Groups of PCs. • All PCs (users) are in the Default Group unless moved to another group on the Host IP screen. • If you want the same restrictions to apply to everyone, select Default for the Group.
XiNCOM Corp. Connecting to the Virtual Servers Once configured, anyone on the Internet can connect to your Virtual Servers. They must use the XC- DPG Twin WAN Router's Internet IP Address (the IP Address allocated by your ISP). e.g. http://205.20.
Custom Virtual Servers This screen allows you to define your own Server types, for situations when the desired Server type is not listed on the Virtual Servers screen. Figure 19: Custom Virtual Servers Settings – Custom Virtual Servers Select Custom Server Name Server List If creating a new entry, ignore this list.
XiNCOM Corp. enter it in both fields. • WAN Port Range - – Enter the range of port number used for incoming traffic to this Server. If only a single port is required, enter it in both fields • Interface Binding – This selection allows the servers binding WAN1 port or WAN2 port, or even both WAN1 and WAN2 ports together.
Special Applications If you use Internet applications which have non-st andard connections or port numbers, you may find that they do not function correctly because they ar e blocked by the firewall in the XC -DPG T win WAN Router. In this case, you can define the application as a "Special Application" in order to make it work.
XiNCOM Corp. Incoming Port Range Enter the beginning and end of the range of port numbers used by the application server, for data you receive. If the application uses a single port number, enter it in both fields. Buttons • Add – Create a new Special Application entry.
Dynamic DNS Dynamic DNS is very useful when combined with the Virtual Server feature. It allows Internet users to connect to your Virtual Servers using a URL, rather than an IP Address.
XiNCOM Corp. Settings – Dynamic DNS Dynamic DNS Service Use this to Enable/Disable the Dynamic DNS feature, and select the required service provider. • Disable – Dynamic DNS is not used. • TZO – Select this to use the TZO service (www.tzo.com).
Multi DMZ This feature allows each WAN port IP address to be associated with one (1) computer on your LAN. All outgoing traffic from that PC will be associated with that WAN port IP address.
XiNCOM Corp. UPnP (Available in the XC-DPG502) With UPNP (Universal Plug & Play) function, it can easily setup and configure an entire network, enable discovery and control of networked devices and services. Figure 22 UPnP Settings – UPnP UPnP Option If you Enable UPnP, then this two wan router will become one of the entire local network.
SNMP This section is only useful if you have SNMP (Simple Network Management Protocol) software on your PC. If you have SNMP software, you can use a standard MIB II file with the XC-DPG Twin WAN Router. Figure 23: SNMP Settings – SNMP System Information • Contact Person – The name of the person responsible for this device.
XiNCOM Corp. Email Alert This feature will send an warning Email, inform system administrator that one of the WAN ports was disconnected. Email Alert – You can choose to enable or disable it to send a warning email. Email Sender Address – It is an email address which will send the warning email.
Syslog This feature can send real time system information on the web page or to the specifie d PC. Syslog Configuration – Syslog Configuration allow you where to send system information to other ystem log.
XiNCOM Corp. Syslog Confi gurati on Sy es to slog Global • Enable – Set to “enable”, if you want to send system log messag other machine. Keep Sent Messages • Enable – Checked this, if you want to keep sent messages,otherwise the sent messages will be deleted.
Advanced Features ws you to h • NAT – NAT (Network Address Translation) is the technology which allows a number of LAN PCs t • Remote Access Config manage the XC-DPG Twin WAN e Intern Y r address range.
XiNCOM Corp. Figure 26b: Advanced Featu res Settings – Advanced Features NAT Configuration • NAT Routing – NAT (Network Address Translation) is the technology which allows one (1) WAN (Internet) IP address to be used by many LAN users.
Remote Access Configuration • Remote Upgrade – If enabled, you can use the supplied Windows program to remotely upgrade the Firmware. If not enabled, upgrades must be performed by a PC on the LAN. • Remote Web-based setup - – If enabled, access to the Web-based interface is available via the Internet.
XiNCOM Corp. Protocol Port Bind & ing Use particular W P account. • hich packets are sent from. • sk – With subnet mask other than 255.255.255.
7: QoS Configuration (502 and 602 ONL Y) Overview The Link Balancer o Because it will cla fy e real-time applicatio QoS Setup The following web g pr vides QoS which supports the high quality of network service. ssi outgoing packets based on some policie s defined by users, make som ns to get better response or performance.
XiNCOM Corp. Policy Configuration When you use Qo to pass through. S, you must define some policies to make some packets to have higher priority Figure 33: Policy Configuration. Data – Policy Confi guration. Network Policy This section identifies each policy licy Name List – When adding a new Policy, ignore this list.
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XiNCOM Corp. Admin Password Screen The password screen allows you to assign a pa ssword to the XC-DPG Twin WAN Router. Figure 27: Admin Password Screen Enter the desired password, re-enter it in the Verify Password field, then save it.
Upgrade Firmware This Upgrade Firmware Screen allows you to upgrade firmware or backup system configuration by using HTTP upgrade. Figure 29: Firmware Upgrade Screen You can backup your system configuration by pressing the “save” button of Save System Configuration.
XiNCOM Corp. 5: Advanced LAN Configuration verview ns and settings are provided to deal with non-standard situations, or to provide additional ptions for advanced users. a DHCP Server, and you wish to continue using it, the following configuration required.
Note: If there is an entry or entries in the Routing table with an Inde x of zero (0), these are System entries. You can not modify or delete these entries. ic Routing xisting entry, select it from the list, a nd click the "Select" button. en update with the data for the selected ent ry.
XiNCOM Corp. Static Routing - Example Figure 31 Routing Example F C-DP For the LAN shown above, with 2 routers and 3 LAN segments, the XC-DPG502Twin WAN Router requires 2 entries or the X G Twin WAN Rout er Gateway 's Routing Table as follows. Entry 1 (Segment 1) Destination IP Address 192.
For Router B's Default Route Destination IP Address 0.0.0.0 Network Mask 0.0.0.0 Gateway IP Address 192.168.2.80 Interface LAN Metric 3 Page 60.
XiNCOM Corp. 6: QoS Configuration ( Available in XC-DPG502only) Overview The XC-DPG Twin WAN Router provides QoS rts the highest quality of network service. Because it will classify outgoing packet based on the policies de fined by users, make some real-time applications get better responses and performance.
Policy Configuration When you use QoS, you must define the policie s to make packets recieve higher priority for pass through. Figure 33 Policy Config uration Data – Policy Confi guration. Network Admission Policy This section identifies each policy • Policy Name List – When adding a new Policy, ignore this list.
XiNCOM Corp. 7: Operation and S t atus Operation Once both the XC-DPG Twin WAN Router and the PCs are configured, operation is automatic. However, there are some situations where additional Internet configuration may be required: Refer to Chapter 4 - Advanced Features for further details.
Data – System Stat us WAN Information • Connection Status – Current status – either "Connected" or "Not connected". • Connection Type – The type of connection used – DHCP, Fixed IP, PPPoE, able if using a dynamic IP address (DHCP).
XiNCOM Corp. Buttons • Refresh – Update the data on screen. default settings. See below for details. • Restart – Restart (reboot) the XC-DPG Twin WAN Router. • Restore Factory Defaults – This will delete all existing settin gs, and restore the factory Restore Factory Defaults When the "Restore a screen is displayed.
WAN Status Use the WAN Status link on the main menu to view this screen. Figure 36 WAN Status Da stem Status each WAN port. • Default Loading Share - The default traffic loading between the WAN ports. • Current Loading Share – The current traffic loading between the WAN ports.
XiNCOM Corp. NAT Status This screen is displayed when you click the "Check NAT Detail" button o n the WAN Status screen. Figure 37 NAT Status Data – NAT Sta LAN IP Info P Address tus • IP Address – The LAN IP Address of the XC-DPG Twin WAN Router.
NAT Traffic This section displays statistics for both outgoing (LAN to Internet) and Incoming (Internet to Local) traffic. NAT Connections This displays the current number of active connections. For further details, click the "View Connection" list button.
XiNCOM Corp. Appendix A S tio pecifica ns Model XC-DPG Twin WAN Router Dimensions 245mm (W) x 137mm (D) x 30mm (H) Operating Temperature 0 ° C to 40 ° C Storage Temperature -10 ° C to 70 ° C Netwo.
XiNCOM Corp. Appendix B Windows TCP/IP Setup Overview T Sett I he defau in WAN Router settings, and the default Window s 95/98/ME/2000 TCP/IP settings, no changes need to be made. • ult, the XC-DPG Twin WAN Router will ac t as a DHCP Server, automatically providing a IP Addr ted information) to each PC when the PC boots.
XiNCOM Corp. Figure 39: IP Address (Win 95) ure your TCP/IP settings are correct, as follows: Ens Restart your PC to ensure it obtains an IP Address from the XC-DPG Twin WAN Router.
• On the DNS Configuration tab, ensure Enable DNS is selected. If the DNS Server Search Order list is empty, enter the DNS address provided by your ISP in the fields beside the Add button, then click Add . Figure 41: DNS Tab (Win 95/98) Checking TCP/IP Settings - Windows 2000: 1.
XiNCOM Corp. Figure 43: TCP/IP Properties (Win 2000) Using DHCP To use DHCP, select the radio button Obtain an IP Address automatically . This is the default Windows settings. Restart your PC to ensure it obtains an IP Address from the XC-DPG Twin WAN Router.
Checking TCP/IP Settings - Windows XP: 1. Select Control Panel - Network Connection. 2. Right click the Local Area Connection and choose Properties . You should see a screen like the following: Figure 44: Network Confi guration (Windows XP) 4. Click on the Properties button.
XiNCOM Corp. Figure 45: TCP/IP Properties (Windows XP) 5. Ensure your TCP/IP settings are correct. Using DHCP To use DHCP, select the radio button obtain an IP Address automatically . This is t he default Windows settings. m the XC-DPG Twin WAN Router.
XiNCOM Corp. Appendix C T roubleshooting Overview This chapter covers some common problems that may be encountered while using the XC-DPG Twin WAN Router and some possible solutions to them. If you follow the suggested steps and the XC- DPG Twin WAN Router still does not function properly, contact your dealer for further advice.
XiNCOM Corp. Solution 2: The transparent. Use the Special Applica do not function correctly XC-DPG Twin WAN Router processes th e data passing through it, so it is not tions feature to allow the use of Internet applicatio ns which . this does solve the problem you can use the DMZ function.
An important point after buying a device XiNCOM XC-DPG502 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought XiNCOM XC-DPG502 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data XiNCOM XC-DPG502 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, XiNCOM XC-DPG502 you will learn all the available features of the product, as well as information on its operation. The information that you get XiNCOM XC-DPG502 will certainly help you make a decision on the purchase.
If you already are a holder of XiNCOM XC-DPG502, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime XiNCOM XC-DPG502.
However, one of the most important roles played by the user manual is to help in solving problems with XiNCOM XC-DPG502. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device XiNCOM XC-DPG502 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
