Instruction/ maintenance manual of the product X16-R XiNCOM
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MULTI-WAN GATEWAY Model X16-R User’s Guide.
ii.
i T ABLE OF C ONTENTS 1: INTRODUCTION .............................................................................................................................. 1 Internet Features ..................................................................
ii 8: METWORK INFO ................................................................................................................ ........... 65 Operation ..............................................................................................
Page 1 1: Introduction Congratulations on the purchase of your new MULTI-WAN GATEWAY. The MULTI-WAN GATEWAY not only provides a selection of 2~8 WAN ports – it also provides Shared Broadband Internet Access for all LAN users.
Page 2 • Shared Broadband Internet Access All LAN users can access the Internet through the MULTI-WAN GATEWAY by sharing from one (1) up to eight (8) Broadband modems and connections.
Page 3 • Block URL This feature can be used by the Administrator to block access to undesirable Web site s by LAN users. You can even assign different settings for different groups of PCs.
Page 4 • HTTP Firmware Upgrade and backup The web management feature allows you to us e HTTP upgrade for new firmware and backup system configuration from a local or even remote site, as long as “Remote upgrade” and “Remote web-based setup” is enabled in the Advanced feature web page.
Page 5 Package Contents The following items are included in the MULTI-WAN GATEWAY package: • MULTI-WAN GATEWAY Unit • Power Cord • Quick Installation Guide • CD-ROM containing the on-line manual. If any of the above items are damaged or missing , please contact your dealer immediately.
Page 6 Ethernet Ports and Reset Button Ethernet Ports WAN ports: 2 to 8 WAN ports (default is 2), using Port 1 to Port 8 for connecting to Modem(s). LAN ports: The remaining ports which are connected to PCs or a Hub. Note: Any port will automatically operate as an “Uplink” port if required.
Page 7 Rear Panel Figure 1-3: Rear Panel AC 100V ~ 240V Connects to AC100~240V / 50~60Hz with supplied AC power cord. Default Settings When the MULTI-WAN GATEWAY has finished booting, all configuration settings will be set to the factory defaults, including: • IP Address set to its default value of 192.
Page 8 • Enter the name of the firmware upgrade file located on your PC, or click the "Browse" button to locate the file. • Enter the LAN IP address of the MULTI-WAN GATEWAY in the "Server IP" field. • Click "Upgrade Firmware" to send the file to the MULTI-WAN GATEWAY.
Page 9 2: Basic Setup Overview Basic Setup of your MULTI-WAN GATEWAY involves the following steps: 1. Attach the MULTI-WAN GATEWAY to a PC using any LAN port (3 to16) and configure it for your LAN. 2. Install your MULTI-WAN GATEWAY in your LAN and connect the Broadband Modem(s).
Page 10 7. Enter admin for the "User Name" and leave the "Password" field blank. • The "User Name" is always set as ad min • For security, it is highly recommended that you set a password. You may do this using the Admin Setup screen.
Page 11 10. If your LAN already has a DHCP Server and you wish to continue using it, the following configuration is required: • The DHCP Server function in the MULTI-WAN GATEW AY must be disabled . You will find this setting in the LAN & DHCP screen.
Page 12 Settings – LAN & DHCP LAN IP Configuration • IP Address – IP address for the MULTI-WAN GATEWAY, as seen from the Local LAN. Use the default value unless the address is already in use or your LAN is using a different IP Address range.
Page 13 12. Save your data, then go to Step 2, Installing the MULTI-WAN GATEWAY in your LAN..
Page 14 2. Installing the MULTI-WA N GATEWAY in your LAN Figure 2-4: Installation Diagram 1. Ensure that the MULTI-WAN GATEWAY and any DSL/Cable modem(s) are powered-OFF. Leave the modem or modems connected to their data lines. 2. Connect the Broadband modem(s) to the MULTI-WAN GATEWAY.
Page 15 • The Link/ACT LED should be ON if the corresponding WAN port is connected to a broadband modem. • For each PC connected to the LAN ports, the corresponding LAN LED (either 10/Yellow or 100/Green ) should be ON.
Page 16 Figure 2-6: Primary Setup Settings – Primary Setup Connection Mode • Interface – A pull down menu for each WAN port that you are going to connect to the Internet. • Connect Mode – Enable – Select this if you have connected a broadband modem to this port.
Page 17 Address Information This is for Static IP users only. Enter the address information (IP Address, Subnet Mask, Gateway) provided by your ISP. If your ISP provides multiple IP address, you can use the Multi-DMZ screen to assign any additional IP addresses.
Page 18 4: Configure PCs on your LAN Overview For each PC, the following settings may need to be configured: • TCP/IP network settings • Internet Access configuration TCP/IP Settings If using the default MULTI-WAN GATEWAY settings and the default Windows 95/98/ME/2000/XP TCP/IP settings, no changes need to be made.
Page 19 4. Select " Connect to the Internet " and click “ Next” . 5. Select " Set up my connection manually " and click “ Next” . 6. Check " Connect using a broadband connection that is always on " and click Next .
Page 20 Fixed IP Address By default, most Unix installations use a fixed IP Address. If you wish to continue using a fixed IP Address, make the following changes to your configuration. • Set your Def ault Gateway to the IP Address of the MULTI-WAN GATEWAY.
Page 21 3: Advanced Port Overview • Port Options contains some options which can be set on any WAN port. For most situations, the default values are satisfactory. • Load Balance is only functional if you are using multiple WAN ports. It allows you to determine the proportion of WAN traffic sent through each port.
Page 22 Settings – Port Options Interface • WAN Port – Select a particular WAN port from the pull-down menu to setup WAN port configuration. • MTU – The Maximum Transmission Unit for the Ethernet data. This is used to determine the packet size to be used on the WAN interface.
Page 23 Transparent Bridge Options (For all interfaces) • Traffic Management – Strict Binding: Traffic from bridge hosts (eg. transparent to WAN1) can only go through the specified WAN interface (eg. WAN1). Loose Binding: This acts as a failover mechanism for transparent bridge mode.
Page 24 Only functional when using two (2) or more WAN ports - these settings determine the proportion of traffic sent over each port. Settings – Load Balance Load Balance Configuration • Enable – This enables your Load Balance setting options and must be checked for other settings on this scr een to be effective.
Page 25 Advanced PPPoE The Advanced PPPoE screen is required in order to use multiple PPPoE sessions on the same WAN port. It can also be used to manually co nnect or disconnect a PPPoE session.
Page 26 WAN IP Account • User Name – Enter the PPPoE user name assigned by your ISP. • Password – Enter the PPPoE password assigned by your ISP. • Verify Password – Re-enter the PPPoE password assigned by your ISP. Options • Specified Fix IP Address – If you have a fixed IP address, enter if here.
Page 27 Settings – Advanced PPTP WAN Port Select the desired WAN port (click desired WAN on Connection Status). The data of the selected port will then be displayed in the WAN IP Account section.
Page 28 4: Advanced Setup Overview The following features are provided in Advanced Setup: • Host IP • Routing • Virtual Server • Special Application • Dynamic DNS • Multi DMZ • UPnP Setup • NAT Setup • Advanced Feature This chapter contains details on the configuration and use of each of these features.
Page 29 Figure 4-1: Host IP Settings – Host IP Host Network Identity This section identifies each Host (PC) • Host name – Enter a suitable name. Generally, you should use the "Hostname" (computer name) as defined on the Host itself. • MAC Address – Also called Physical Address or Network Adapter Address .
Page 30 Host Network Binding • Binding WAN Port / Session – Select Enable if you wish to associate this PC with a particular PPPoE session. All traffic for that PC will then use the selected PPPoE port and session. • Binding Method – Suppose your PC is bound to WAN1 port and you select “Strict Binding.
Page 31 Figure 4-2: Routing Note: If there is an entry or entries in the Routing table with an Inde x of zero (0), these are System entries. You cannot modify or delete these entries. Settings – Routing Dynamic Routing • RIP v2 – This acts as a “master” switch.
Page 32 Configuring Other Routers on your LAN All traffic for devices not on the local LAN must be forwarded to the MULTI-WAN GATEWAY so that it can be forwarded to the Internet. This is done by configuring other Routers to use the MULTI-WAN GATEWAY as the Default Route or Default Gateway , as illustrated by the example below.
Page 33 Address Network Mask 255.255.255.0 (Standard Class C) Gateway IP Address 192.168.1.100 Interface LAN Metric 3 For Router A's Default Route Destination IP Address 0.0.0.0 Network Mask 0.0.0.0 Gateway IP Address 192.168.1.1 Metric 2 For Router B's Default Route Destination IP Address 0.
Page 34 Virtual Server This feature allows you to make Servers on your LAN accessible to Internet users. Normally, Internet users would not be able to access a server on your LAN because: • Your Server's IP address is only valid on your LAN, not on the Internet.
Page 35 to allow users to connect to your Virtual Servers using a URL, instead of an IP Address. e.g. http://my_domain_ name.dyndns.o rg ftp://my_domain_n ame.
Page 36 Each Host (server) must be running the appropriate Server software WAN – This selection allows this server to bind to any WAN port (1-8), or even bind to all WAN ports together. • LAN Port Range – Enter the range of port number used for outgoing traffic from this Server.
Page 37 Special Application If you use Internet applications which have non-st andard connections or port numbers, you may find that they do not function correctly because they are blocked by the firewall in the MULTI-WAN GATEWAY. In this case, you can define the application as a "Special Application" in order to make it work.
Page 38 Buttons • Add – Create a new Special Application entry. • Delete – Delete the selected entry. • Update – Save any changes you have made to the current entry. • Cancel – Cancel any changes you hav e made since the last saved operation.
Page 39 Dynamic DNS Dynamic DNS is very useful when combined with the Virtual Server feature. It allows Internet users to connect to your Virtual Servers using a URL, rather than an IP Address. This also solves the problem of having a dynamic IP address.
Page 40 Settings – Dynamic DNS Dynamic DNS Service This pull-down menu can Enable/Disable the Dynamic DNS feature and select the required service provider. • Disable – Dynamic DNS is not used. • TZO – Select this to use the TZO service (www.
Page 41 Multi DMZ This feature allows each WAN port IP address to be associated with one (1) computer on your LAN. All outgoing traffic from that PC will be associated with that WAN port IP address.
Page 42 UPnP Setup With the UPnP (Universal Plug & Play) function, you can easily setup and configure an entire network as well as enable detection and control of networked devices and service s. Figure 4-9: UPnP Setup Settings – UPnP Setup UPnP Option If set to Enable UPnP , this device will register on the local network.
Page 43 NAT Setup NAT (Network Address Translation) is the technology which allows one (1) WAN (Internet) IP address to be used by multiple LAN users. Figure 4-10: NAT Setup Settings – NAT Setup NAT Configuration • NAT Routing – You can enable or disable NAT through the check box.
Page 44 Non-Translation Port Range If some packets whose port number cannot be translated for special applications, you must set state to “Enable” and input value in port range. Alternatively, if its port cannot be translated in the specif ied time period, you must set Enable and enter a seconds value in Timeout.
Page 45 Advanced Feature • External Filters Configuration – These settings determine whether the MULTI-WAN GATEWAY should respond to ICMP (ping) requests received from the WAN port or not. • Interface Binding – Use these settings to ensure that certain traffic is sent by a particular WAN port and thereby a particular ISP account.
Page 46 Settings – Advanced Feature External Filters Configuration • IDENT Port – Port 113 is associated with the Internet's (Identification / Authentication) service.
Page 47 Protocol & Port Binding List This list shows the details of all protocol and port configuration data which are currently defined. You can modify them by clicking on a selected row.
Page 48 5: Security Management Overview • Block URL – Ability to block a specific website by configuring IP address, URL or Keywords. • Access Filter – Ability to block all Internet access, a known port or user defined port s by group access.
Page 49 Settings – Block URL Access Group This allows you to have different blocking rules for different Groups of PCs. • All PCs (users) are in the Default Group unless moved to another specified group on the Host IP screen. • If you want the same restrictions to apply to everyone, select Default for the Group.
Page 50 Figure 5-2: Access Filter.
Page 51 Settings – Access Filter Access Group This allows you have different access rights for different Groups of PCs. • If you want the same restrictions to apply to everyone, select Default for the Group. In this case, there is no need to enter any Hosts on the Host IP screen.
Page 52 Session Limit This new feature allows to drop the new session s from both WAN and LAN side, if the number of new sessions exceeds the maximum value set by you in the Sampling Time field. Figure 5-3: Session Limit Settings – Session Limit Sampling Time The time interval specified by y ou for new sessions.
Page 53 SysFilter Exception System Filter Exception - This will reject every packet with an unrecognized port to block port scan programs from hackers. This, however, also incurs problems in some situations whe re servers (e.g. SMTP server port 113) or WAN clients need to send a re sponse packet to verify the activity of their communication peers.
Page 54 6: QoS Configuration Overview The MULTI-WAN GATEWAY incorporates a QoS (Quality of Service) utility to provide high quality network support service. Because it classifies outgoing packets based on policie s defined by users, real-time applications should respond or perform better.
Page 55 Policy Configuration Setting the QoS policy can allocate Inbound/Outbound bandwidth (base d on your configuration) to pass through this device. You can define some policies which classify r eceived packets based on Local/Remote IP, MAC, port and protocol type.
Page 56 7: Management Assistant Overview The following advanced features are provided : • Admin. Setup • Email Alert • SNMP • Syslog • Upgrade Firmware This chapter contains details of the configuration and use of each of these features. Admin.
Page 57 Settings – Admin. Setup Remote Access Configuration • Remote Upgrade – If enabled, you can use the supplied Windows utility to remotely upgrade the firmware.
Page 58 Email Alert This feature will send a warning Email to the system administrator when any WAN port is disconnected, has received excessive ping flooding, exceeded session limitation, etc.
Page 59 Email Alert Configuration • Email (SMTP) Server Address – An email sever to which a warning email will be sent, if email alert has been enabled. For example: mail.domain.com • User Name – An email account name for the sender. • Password – A password for the sender.
Page 60 SNMP This section is only useful if you have SNMP (Simple Network Management Protocol) software on your PC. If you have SNMP software, you can use a standard MIB II file with the MULTI-WAN GATEWAY. Figure 7-3: SNMP Settings – SNMP System Information • Contact Person – The name of the person responsible for this device.
Page 61 Syslog This feature can send the real time system information to a web page or to specified PCs. Syslog Configuration – Syslog Configuration allows you to select whether to send the system information to another machine or not. Up to three machines can be chosen to send t he system log to.
Page 62 Settings – Syslog Syslog Delivery • Sending Out – Set to “ Enable ”, if you want to send system log messages to other machines (PCs). • Keep Sent Message – If set to Enable, it means you want to keep sent messages; otherwise the sent messages will be deleted.
Page 63 Using Remote We b-bas ed Set up To connect to the MULTI-WAN GATEWAY from a remote PC via the Internet: 1. Ensure that both your PC and the MULTI-WAN GATEWAY are connected to the Internet. 2. Open your Web Browser. 3. In the "Address" bar, enter "HTTP://" followed by the Internet IP Address of the MULTI-WAN GATEWAY.
Page 64 Upgrade Firmware The Upgrade Firmware Screen allows you to upgrade the firmware or backup the system configuration. Figure 7-6: Upgrade Firmware You can backup your system configuration by pressing the Save System Configuration “Save” button.
Page 65 8: Network Info Operation Once the MULTI-WAN GATEWAY and the PCs are configured, operation is automatic. However, there are some situations where additional Internet configuration may be required. Refer to Chapter 4 - Advanced Setup for further details.
Page 66 Data – System Stat us WAN Interface • Connection Type – The type of connection used – DHCP, Fixed IP, PPPoE or PPTP. • Connection Status – Either "Connected" or "Disconnected”. • "Force Renew" button– Only available if using a dynamic IP address (DHCP).
Page 67 Device Statistics • System UpTime – The time since the device system was last reinitialized. • CPU Usage – The current CPU percentage usage. • Memory Heap – The current Memory percentage usage (Heap & Queue). • Packet Queue – The current Packet Queue percentage usage.
Page 68 WAN Status Use the WAN Status link on the main menu to view this screen. Figure 8-3: WAN Status Data – WAN Status NAT Statistics This section displays data for each WAN port. • Status – This will display either Connected or Disc onnected .
Page 69 Appendix A Specifications Model MULTI-WAN GATEWAY Dimensions 423mm (W) x 155mm (D) x 43mm (H) Operating Temperature 0 ° C to 40 ° C Storage Temperature -10 ° C to 70 ° C Network Protocol: TCP/IP Network Interface: 16 *10/100 BaseT (RJ45) Auto-switching Hub ports for WAN / LAN devices.
Page 70 Appendix B Windows TCP/IP Setup Overview TCP/IP Settings If using the default MULTI-WAN GATEWA Y settings and the default Windows 95/98/ME/2000 TCP/IP settings, no changes need to be made.
Page 71 Figure B-2: IP Address (Win 95) Ensure your TCP/IP settings are correct as follows: Using DHCP To use DHCP, select the radio button Obtain an IP Address automatically . This is the default Windows setting. Restart your PC to ensure it obtains an IP Address from the MULTI-WAN GATEWAY.
Page 72 Figure B-3: Gateway Tab (Win 95/98 ) • On the DNS Configuration tab, ensure Enable DNS is selected. If the DNS Server Search Order list is empty, enter the DNS address provi ded by your ISP in the field beside the Add button, then click Add .
Page 73 Figure B-5: Network Configura tion (Win 2000) 3. Select the TCP/IP protocol for your network card. 4. Click on the Properties button. You should then see a screen like the follo wing:.
Page 74 Figure B-6: TCP/IP Properties (Win 2000) 5. Ensure your TCP/IP settings are correct: Using DHCP To use DHCP, select the radio button Obtain an IP Address automatically . This is the default Windows setting. Restart your PC to ensure it obtains an IP Address from the MULTI-WAN GATEWAY.
Page 75 Checking TCP/IP Settings - Windows XP: 1. Select Control Panel - Network Connection. 2. Right click the Local Area Connection and choose Properties . You should see a screen like the following: Figure B-7: Network Configura tion (Windows XP) 3.
Page 76 Figure B-8: TCP/IP Properties (Windows XP) 5. Ensure your TCP/IP settings are correct. Using DHCP To use DHCP, select the radio button Obtain an IP Address automatically . This is the default Windows setting. Restart your PC to ensure it obtains an IP Address from the MULTI-WAN GATEWAY.
Page 77 Appendix C Troubleshooting Overview This chapter covers some common problems that may be encountered while using the MULTI-WAN GATEWAY and some possible solutions to them. If you follow the suggested steps and the MULTI- WAN GATEWAY still does not function properly, contact your dealer for further advice.
Page 78 Internet Access Problem 1: When I enter a URL or IP address I get a time out error. Solution 1: A number of things could be causing this. Try the following troubleshooting steps. • Check if other PCs are working. If they are, ensure that your PC’s IP settings are correct.
An important point after buying a device XiNCOM X16-R (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought XiNCOM X16-R yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data XiNCOM X16-R - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, XiNCOM X16-R you will learn all the available features of the product, as well as information on its operation. The information that you get XiNCOM X16-R will certainly help you make a decision on the purchase.
If you already are a holder of XiNCOM X16-R, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime XiNCOM X16-R.
However, one of the most important roles played by the user manual is to help in solving problems with XiNCOM X16-R. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device XiNCOM X16-R along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
