Instruction/ maintenance manual of the product C20 Xerox
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The Xer ox DocuPrint C20/NC20 C o l o r Ink Jet Printer User Guide Ve r s i o n 1 . 0.
Xerox Corporation Xerox Canada, Limited 701 Sout h A viat ion Blvd. 5650 Y onge Street El Segundo, CA North Y ork, Ontario 90245 C anada USA M2M 4G7 Americas Cust omer Operations Xerox Limited 800 Long R idge Road Parkway Stamfo rd, CT Marlo w 06904-1 600 Buc kingham shire USA SL7 1YL United K ingdom Copyr ight © 1998 Xero x Corpora tion.
Contents i Docu Print C20/ NC20 User G uide Safety Not es ..... ....... ...... ..... ...... ....... ....... ...... ....... ....... .. i Electrical Safet y .......................... ................... ............. ............. ii Maintenance S afety .
Docu Print C20/ NC20 User G uide DocuPrint D ocumentation .... ................... ................... ....... 1 -14 Printed Docume ntation ..... ................... ................... ....... 1-14 Electronic Docu ment atio n .. ...... ...... .......
Docu Print C20/ NC20 User G uide Chap ter 4 Maintainin g th e Pri nter .... .. .. ....... ...... ..... .. .. .. ..... .. .. .. 4-1 Replacing the Print Cartr idges ..... ...... ....... ...... ....... ...... ....... .. 4-2 To Position the P rint Cartridge Carrier .
Docu Print C20/ NC20 User G uide With an External Ethe rnet Adapter Inst alled .................... .. B-5 Appendix C Pri nter Options ...... ...... ....... ...... ..... ...... ....... ....... ...... C-1 Installing Printe r Options .................. .
Safe ty Not es ❖ i Safety Notes The Xerox DocuPrint C20/NC20 p rinter and the recommended cons uma ble supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure th e continued safe operation of yo u r printer .
Elect r i cal Safety ii ❖ DocuPrin t C20/NC20 Use r Guide Electr ical Safety • Use the power cord supplied with your DocuPrint C20/ NC20 printer . • Do not use a ground adapter plug to connect the printer to a power sour ce receptacle that lack s a ground connection terminal.
Elect rical Saf ety Safety Notes ❖ iii • Do not override or disable elec trical or m echanical interlocks. • Do not obstruct the ventilation openin gs. These openings are provided to prevent overheating of the print er . • If you notice unusua l noises or odors, switch off the printer power immediately .
Maintena nce Safety iv ❖ DocuPrin t C20/NC20 User Guide Mainten ance Safety • Do not attempt any m aintenance procedure that is not specifically described in the documenta tion supplied with your printer .
Opera tiona l Safet y Safe ty N otes ❖ v Operational S afety Y our Xerox printer and supplies were designed and tested to meet strict safety requirements . These include safety agency ex aminatio n, approv al, and com pliance w ith established environmental standa rds.
Operation al Safety vi ❖ DocuPrin t C20/NC20 User Guide • Do not p lac e the p ri n ter near a hea t so urce. • Do not p lac e the p ri n ter in d irec t sunl ig h t. • Do not place the printer in line with the co ld air flow from an ai r condit ioning s ystem.
Opera tiona l Safet y Safe ty Not es ❖ vii • Frequent operation of th e on /off switch is not recommend ed. • Keep hands, hair , and neckties awa y from the exit feed rollers. • Do no t remove a media tr ay while pri nting fr om a single tray config ura t ion.
viii ❖ DocuPrint C 20/NC20 User G uide.
Chapte r 1: Getting to Know Y our Printer ❖ 1-1 Getting to Know Y our Printer C h a p t e r 1 Introduction ................. ................... .................... .............. 1-2 Printer Feature s ................... ................... ......
Intro duction 1-2 ❖ Docu Print C20/NC2 0 User Gu ide Introd uction In this chapter , you will become familiar with the features of your printer and learn where to locate specific printer compon ents. Before you use your printer , make sure that you perform all of the steps described in the Quick I nstallation Guide that came with your print er .
Prin ter Feat ures Chapte r 1: Getting to Know Y our Printer ❖ 1-3 Printer Features Y our DocuPrint C20/NC20 has many special f eatures that allow you to achieve the color printi ng results you need for your specific print requirements. Features vary slightly according to the option s you are using and the memory installed in your printer .
Printe r Features 1-4 ❖ Docu Print C20/NC2 0 User Gu ide Resident Fonts The following fonts a re included with your printer: • 75 resident -scalable fonts: — PostScript Lev el 2 emulation: 39 c ompatible plus 3 6 additio nal — PCL emulation: 45 Las erJet compatible plus 30 additio nal in P CL 5.
Prin ter Feat ures Chapte r 1: Getting to Know Y our Printer ❖ 1-5 Connect ivity The DocuPrint C20/NC20 comes standa r d with a high speed Standard-Centronics IEEE 12 84 B compliant Bi-Directional parallel port. Y ou can customize your printer connectivity a ccording to your needs.
Printe r Features 1-6 ❖ Docu Print C20/NC2 0 User Gu ide The following printing p ro tocols are enabled with the External Ethernet Adapter or T ri-Port Interface Option: • NetW are 2.
Prin ter Feat ures Chapte r 1: Getting to Know Y our Printer ❖ 1-7 Color Matching Systems The foll owing color matching systems will be available for the DocuPrint C2 0/NC20: • ICM W indows 95, 98 a nd NT 5.0 • Apple ColorSync • P ANTONE Color Profiles.
Printe r Features 1-8 ❖ Docu Print C20/NC2 0 User Gu ide Printer Driver Software The printer driver is a piece of software that is loaded on your workstation. Use of th e proper printer drive r for your operating system and printer model is essential for obtaining the best i n c olor printing .
Prin ter Comp onents Chapte r 1: Getting to Know Y our Printer ❖ 1-9 Printer Components Extern al Co mpone nts Use Figures 1.1 and 1.2 to identify the main exterior components of your Doc uPrint C20/NC20.
Printe r Components 1-10 ❖ DocuPr int C20/NC20 User Guide Inter face Connectors Y our printer interface connectors are located on the back of the printe r as shown in Figure 1.3 on page 1-11. Y our printer comes equipped with a high speed Standard-Centronics IEEE 12 84 B compliant Bi-Directional parallel connector .
Prin ter Comp onents Chapter 1: G etting to Know Y our Printe r ❖ 1-11 Figure 1.3 Conne ctio n I nter face Area 1 Standard Parallel Port 2 Optional T ri-Port Interface 3 Optional External Ethernet A.
Printe r Components 1-12 ❖ DocuPr int C20/NC20 User Guide Front Cover The DocuPrint C20 /NC20 has a front cover , which is identified in F igure 1.1 on page 1-9. Use t he following instructions to o pen the front cover to gain access to the print cartridges an d to install and remove the input tray and output bin unit.
Prin ter Comp onents Chapter 1: G etting to Know Y our Printe r ❖ 1-13 Print Cart rid ge Components Figure 1.4 shows the DocuPrint C20/NC20 's print cartridge comp onents. The print cartridges are the consumables (replenishable subs tances used by the printer).
DocuP rint Document ation 1-14 ❖ DocuPr int C20/NC20 User Guide DocuPrint Documentation Y our DocuPrint C20/NC20 is packaged with documentation in bo th printed form and on CD-ROM. There are two CDs: • DocuP rint CD , which contains documenta tio n and printer drivers.
DocuPrin t Document ation Chapter 1: G etting to Know Y our Printe r ❖ 1-15 Electronic Documenta tion Y our DocuPrint C20 /NC20 CD-ROM contains the following pieces of information: • User Guide , which is the electronic version of this book. • Quick Net wor k Ins ta llation Guide, which conta ins information on how to set up your printer .
DocuP rint Document ation 1-16 ❖ DocuPr int C20/NC20 User Guide Using the CDs The documentation on the DocuPrint CD is provided as PDF files. These can be viewed with the Adobe Ac robat Reader (pro vided on the CD if you do not already have one installed).
DocuPrin t Document ation Chapter 1: G etting to Know Y our Printe r ❖ 1-17 Note, Caution and Wa r n i n g S y m b o l s Throughout this User Guide and the other DocuPrint guides, several symbols are used to emphasize useful, important and criti cal information.
1-18 ❖ DocuP rint C20/NC20 User Gui de.
Chapter 2: Loading Print Media ❖ 2-1 Loading Print Media C h a p t e r 2 Introduction ................. ................... .................... .............. 2-2 Selecting P aper ............. ................... .................... .............
Intro duction 2-2 ❖ Docu Print C20/NC2 0 User Gu ide Introd uction This chapter will help you select paper for your DocuPrint C20/NC20 an d to properly position paper in the different input trays. It will refer you to the separate Supplies/ Options Guide to help you understand the different types of paper you can u se with the DocuPrint C20/NC20.
Selecting Paper Chapter 2: Loading Print Media ❖ 2-3 Selecting Paper The print quality and feeding reliability you get with your printer c an vary depending on t he paper sour ce you use and the type and size of the prin t material.
Selecting Paper 2-4 ❖ Docu Print C20/NC2 0 User Gu ide DocuPrint C2 0/NC20 Paper Recommendations For the best print qu ality use xerographic paper . See the separate S upplie s/Options Guide for the appropriate w eights and sizes to be used in your printer .
Loading Paper Chapter 2: Loading Print Media ❖ 2-5 Loading Paper The DocuPrint C20/NC20 a ccepts a variety of different papers and sizes in its standard input tra y , manual feed slot and optional tr ay . For infor mation ab out the diff erent papers and sizes that you can use with y o ur printer , see the separate Supplies/ Options Guide.
Loading Paper 2-6 ❖ Docu Print C20/NC2 0 User Gu ide Using the Standard Input T ray The standard input tray can be used for several different types of paper . See the Supplies/ O ptions Guide for sizes and capa city . T o Load the Stand ard Input T ray 1 Lift the ou t pu t bin.
Loading Paper Chapter 2: Loading Print Media ❖ 2-7 5 Place the pri n t mat erial against the r ight s ide of the input tray with the recomme nded pr int sid e face do wn and t he top edge go ing in first toward the ba ck of the inpu t tray .
Loading Paper 2-8 ❖ Docu Print C20/NC2 0 User Gu ide 8 Squeeze the width guide lever and slide it to the rig ht until it touches th e edge of the pri nt material. The paper size i ndicators, prin ted on the top surface of the b in, are pap er size abbre viations used for placement of the len gth and width guides.
Loading Paper Chapter 2: Loading Print Media ❖ 2-9 Using the Manual Feed Slot The manual feed slot on your printer lets you feed sheets of print material ma nually one sheet at a time. The printer automatically d e tects when print material is placed in the manual feed slot, and uses it as th e pa per sour c e.
Loading Paper 2-10 ❖ DocuPr int C20/NC20 User Guide T o Load the Manu al Feed Slot 1 If you are loadin g envelopes, go to Step 2. Place a sin gle sheet of prin t mate rial f ace up with t he si de of th e prin t material ali gned agains t the right side o f the manual feed.
Loading Paper Chapter 2: Loading Print Medi a ❖ 2-11 4 Fully e x te n d the pa pe r stop on the outp ut bin for large-s ize paper . Be sure to change Paper Size on th e Paper Menu. I f you use a paper size no t l isted, sele c t th e ne x t larger size.
Loading Paper 2-12 ❖ DocuPr int C20/NC20 User Guide Using T ray 2 The optional T ray 2 can be used for several different types of paper . See the Sup plie s/Op tion s Guid e for size s and capa city . T o Load T ray 2: 1 Squeeze the tab located on the w idth guide lever and slide the width guide lever to the far left side of the tra y.
Loading Paper Chapter 2: Loading Print Medi a ❖ 2-13 4 Place the envelopes w ith the print side facing yo u and the long side aligned again st the righ t side o f T ray 2.
Loading Paper 2-14 ❖ DocuPr int C20/NC20 User Guide 7 Fully e x te n d the pa pe r stop on the outp ut bin for large-s ize paper . Be sure to change Paper Size on th e Paper Menu. See Chapter 3: Printing for addition al information. If you use a paper siz e not listed, select the next larger size on the Paper Size Menu.
Tr a y L i n k i n g Chapter 2: Loading Print Medi a ❖ 2-15 Tr a y L i n k i n g T ray linking is a printer feature used when the optional T ray 2 is installed. T ray linking enables the automati c linking feature for the p aper sources, allowing y o u to print from one paper sourc e should the other one become empty .
Printi ng Multiple Jobs 2-16 ❖ DocuPr int C20/NC20 User Guide Printing Multiple Jobs Y ou can use the manual feed slot to prin t multiple jobs using sheets of print materia l or env elopes. T o do so, you must change the Paper Sour ce setting through the Control Panel.
Pri nting Multiple Jobs Chapter 2: Loading Print Medi a ❖ 2-17 5 Press OK . The followin g appea rs on the displ ay: 6 Press until the settin g you want appears on the second line, either: ...if you are printi ng on a s heet of p rint mat erial, o r: .
Printi ng Multiple Jobs 2-18 ❖ DocuPr int C20/NC20 User Guide 10 One of the following displays appea rs and remains there until you load the requested material in the manual feed slot: ...if you are printi ng on a s heet of p rint mat erial, o r: ..
Using Le tterhead Chapter 2: Loading Print Medi a ❖ 2-19 Using Letterhead Preprinted letterhead mu st be acceptable for use with your printer . Check with the manufacturer or vendor to determine whether the letterhead you’ve chosen is acceptable for inkjet printers.
2-20 ❖ DocuP rint C20/NC20 User Gui de.
Chapte r 3 : Printing ❖ 3-1 Printing C h a p t e r 3 DocuPrint C2 0/NC20 Printer Drivers ............. .................... . 3-2 Driver Featu res ................. ................... ................... ........ 3-3 Installing CentreWar e D P and Printer Drivers .
DocuP rint C20/NC20 Pr inter Drivers 3-2 ❖ Docu Print C20/NC2 0 User Gu ide DocuPrint C20/NC20 Printer Driver s The DocuPrint C20 /NC20 supports PostScript emulation, PCL 5c emulation or both in t he e nvironments listed in T able 3.
DocuPri nt C20/NC2 0 Printer Drivers Chapte r 3 : Printing ❖ 3-3 Driver Fea tures The DocuPrint C20/NC20 drivers will support t he following standard features: • Input tray selection • Paper si .
Usin g the Control Panel 3-4 ❖ Docu Print C20/NC2 0 User Gu ide Using the Control Panel Y ou can use the Control Panel on your prin ter to change printer settings when you cannot c hange them from your software appli cation or printer driver .
Using th e Control Panel Chapte r 3 : Printing ❖ 3-5 Control Panel Features The DocuPrint C20/NC20 Control Panel ( Figure 3 .1) serves tw o pu rposes: 1. It displays information a bo ut the status of the printer (or the job in process). 2. It provides the means for chan ging printer settings to control ho w the Do cuPrint C20/NC20 opera tes.
Usin g the Control Panel 3-6 ❖ Docu Print C20/NC2 0 User Gu ide The Control Panel Disp lay The Control Panel's display performs two func tions. • It informs you of p rinter status conditions, such as when ink cartridges become low , when the paper tray is empty , when a job is in process, and so on.
Using th e Control Panel Chapte r 3 : Printing ❖ 3-7 • It presents a hierar chy of menu options and settin gs to configure and control the printer .
Usin g the Control Panel 3-8 ❖ Docu Print C20/NC2 0 User Gu ide Using the Control Keys Y ou can use the control keys to open a menu, scroll through a list o f values, change printer settings, and respond to printer messages. T able 3.2 describes the fun ctions of ea ch of th e cont rol key s.
Using th e Control Panel Chapte r 3 : Printing ❖ 3-9 or Pressing or : • At the Ready message, takes the printer offline (ou t of th e R ea dy st ate ) and enters the men us.
Usin g the Control Panel 3-10 ❖ DocuPr int C20/NC20 User Guide OK Pressing OK : • Selects the menu item shown on th e second line of the display . Depending on the type of menu, this act ion: • Opens the menu and displays the first item in the m enu.
Using th e Control Panel Chap ter 3: Pri nting ❖ 3-11 DocuPrint C2 0/NC20 Menu Map Figure 3.2 starting on page 3-12 shows the menu map for the DocuPrint C2 0/NC20. Details of all the DocuPrint C20/NC 20 menu s and vari ab le setti ngs are con tained in Chapter 5 of the System Administrator Guide on the DocuPrint CD.
Usin g the Control Panel 3-12 ❖ DocuPr int C20/NC20 User Guide Figu re 3.2 D o cuPr int C2 0/NC 20 M en u Map Figure 3.2 Pa ge 1 of 2 COLOR MENU Color Cartridg e Black Car tridge Photo Cartridge Col.
Using th e Control Panel Chap ter 3: Pri nting ❖ 3-13 Figu re 3.2 D o cuPr int C2 0/NC 20 M en u Map (cont in ued ) Figure 3.2 Pa ge 2 of 2 PA R A L L E L M E N U Infra red P ort PCL SmartSwitch PS .
Usin g the Control Panel 3-14 ❖ DocuPr int C20/NC20 User Guide Printing Menu Set tings Y ou can print the current settings for the menus and get a list of installed options. This li st can be used to verify tha t the printer options are properly in stalled and the printer settings are set to what y ou want.
Using th e Control Panel Chap ter 3: Pri nting ❖ 3-15 4 Press OK . The fo llowing ap pears o n the di splay: 5 Press OK to se lect Print Menus . The following mes sage appears an d remains on the Control Panel dis pla y until the page prints.
Usin g the Control Panel 3-16 ❖ DocuPr int C20/NC20 User Guide Changing Printer Set tings Y ou can change print e r settings and customize your printer to meet your specific needs by setting d ifferent values.
Using th e Control Panel Chap ter 3: Pri nting ❖ 3-17 5 Press or until the menu item you need appears on the display . 6 Press OK . An as terisk (*) appears b eside th e current setting f or that menu it em.
3-18 ❖ DocuP rint C20/NC20 User Gui de.
Chap ter 4: Mai ntainin g t he Printe r ❖ 4-1 Maintaining the Printer C h a p t e r 4 Replacing the Print Cartr idges .... ...... ....... ...... ....... ...... ....... . 4 - 2 To Position the P rint Cartridge Carrier ............... .............. 4-3 To Replace the Print Cartridges .
Replaci ng the Pr int Cartridges 4-2 ❖ Docu Print C20/NC2 0 User Gu ide Replacing the Prin t Cartridges Periodically , you will need to replace print cartridges in order to maintain opti mum print capabilities . It is best to install new print cartridges when the printer first displays any of the messages listed in T a ble 4.
Replacing the P rint Cartridges Chap ter 4: Mai ntainin g t he Printe r ❖ 4-3 T o Positio n the Print Cartrid ge Ca rri er 1 Make sure the following status message appears on the display: 2 Press or to enter the m enus. 3 Continue to press and release until you see the followi ng on t he disp lay : 4 Press OK .
Replaci ng the Pr int Cartridges 4-4 ❖ Docu Print C20/NC2 0 User Gu ide To R e p l a c e t h e Print Car tridge s 1 Make sure the print cartridg e carrier is posi tioned on the far le ft side of the printer . S ee th e section “T o Position the Print Cartrid ge Carrier” (page 4-3) for information on how to po sition i t.
Replacing the P rint Cartridges Chap ter 4: Mai ntainin g t he Printe r ❖ 4-5 5 If you are replacing both print cartridges, repeat Steps 3 and 4 for the second ca rtridge. When you finish, the print cartridge carrier is empty and ready for n ew print cartridges.
Replaci ng the Pr int Cartridges 4-6 ❖ Docu Print C20/NC2 0 User Gu ide To I n s t a l l P r i n t Cart rid ges Tab le 4.2 lists the print cartri dges to install i n your printer and their a ppropriat e slots .
Replacing the P rint Cartridges Chap ter 4: Mai ntainin g t he Printe r ❖ 4-7 6 Press OK . The disp lay read s: 7 Do one of the following: • If you did n ot chan ge the p rint c artridg e in the l eft side of the print cartridge carrier , press OK to c hoose Not Change d .
Replaci ng the Pr int Cartridges 4-8 ❖ Docu Print C20/NC2 0 User Gu ide 8 If you selected Not Chan ged , go to Step 10 on page 4-9, otherw ise continue wit h St ep 9. 9 The disp lay read s: Do one of the following: • If you ins talled a new standard y ield print c artridge, press OK to choose New St andard .
Replacing the P rint Cartridges Chap ter 4: Mai ntainin g t he Printe r ❖ 4-9 10 The disp lay read s: Do one of the following: • If you did not change the print cartr idg e in the right side o f the print car tridge carrier , press OK to choos e Not Chang ed .
Replaci ng the Pr int Cartridges 4-10 ❖ DocuPr int C20/NC20 User Guide 12 The disp lay read s: Do one of the following: • If you ins talled a new standard y ield print c artridge, press OK to choose New St andard .
Replacing the P rint Cartridges Chapte r 4: Maintainin g the Prin ter ❖ 4-11 T o Align the Print Car tridge s When you finish rep lacing the print cartridges, the message Printi ng Alig nment Page appears on the Control Panel displa y and the printer automatically prints a test page of alig nment patterns.
Replaci ng the Pr int Cartridges 4-12 ❖ DocuPr int C20/NC20 User Guide Figure 4.1 Print cartridge alignment pat tern. The actual te st p attern w ill pr int more st eps then shown above.
Replacing the P rint Cartridges Chapte r 4: Maintainin g the Prin ter ❖ 4-13 Once the print c artridge alignment test page ha s printed, the Control Panel display looks like the following: The current alignment value appears on t he sec ond line.
Replaci ng the Pr int Cartridges 4-14 ❖ DocuPr int C20/NC20 User Guide T o Print an Alignment T est Page 1 At the Control Panel, press or to enter the menus. 2 Continue to press and release or until you see: 3 Press OK . 4 Pres s unti l the fo llowing appears on the di splay: 5 Press OK .
Clea ning Y o ur Printer Chapte r 4: Maintainin g the Prin ter ❖ 4-15 Cleaning Y o ur Printer Y ou should perform routine maintenance on your printer at regular intervals to mainta in top performance, and to avoid print q ua l ity and pape r feed p roblems.
Clea ning Your Prin ter 4-16 ❖ DocuPr int C20/NC20 User Guide 4 Press OK . 5 Pres s unti l the fo llowing appears on the di splay: 6 Press OK . The followin g appea rs on the displ ay: The cl eaning pr intheads test p age prin ts.
Clea ning Y o ur Printer Chapte r 4: Maintainin g the Prin ter ❖ 4-17 7 Examine the test page and look fo r breaks in the diagonal lines. A broken li ne indicat es clogged printheads. 8 If you fin d broken diago nal lines on the test page , re pe a t Steps 2 through 6 and perform the cleaning prin th ead s test two mor e times .
Clea ning Your Prin ter 4-18 ❖ DocuPr int C20/NC20 User Guide Wi p i n g t h e Printheads W ipe the printheads only if you have run the cleaning printheads test to cl ean the printheads and the prin t quality is no t satisfacto ry . Wipi ng the pr intheads removes dried ink from the printheads.
Clea ning Y o ur Printer Chapte r 4: Maintainin g the Prin ter ❖ 4-19 5 Repeat Steps 3 and 4 for the other print cartridge. 6 Reinstall the print cartridges. See the section “T o Install Prin t Car tridge s” (page 4-6) for more information . 7 Close the printer front c ov er .
Clea ning Your Prin ter 4-20 ❖ DocuPr int C20/NC20 User Guide Cleaning the Cartrid ge Ca rri er Clean the print cartridge carrier contacts only if you have run the cleaning prin thead test to clean the printheads and the print qu ality is not satisfactory .
Clea ning Y o ur Printer Chapte r 4: Maintainin g the Prin ter ❖ 4-21 7 Press OK to move the print cartr i dge carrier back in to the print pos i ti on wi th o ut resett ing the ink level counter .
Stor ing Prin t Cartrid ges 4-22 ❖ DocuPr int C20/NC20 User Guide Storing Print Cartridges Alw ays st ore n ew prin t cart ridg es in th e ori ginal packaging until y ou are ready to install them. Store partially used print cartridges in the print cartridge storage unit supp lied with your printer .
Chapt er 5: T roubleshooti ng ❖ 5-1 T r oubleshooting C h a p t e r 5 Printer Problem s ........................ ................... .................... . 5-2 Printer Operation Problems .................. ................... ........ 5-2 Print Quality Problem s .
5-2 ❖ DocuPr int C20/NC20 User Guide Printer Problems Sometime s printer problems ar e very simple to solve. When you have a problem, first make sure that: • The power cord is plugged into the prin ter an d a properly grounded elec trical outlet. • The electrical outlet is not turn ed off by any switch or breaker .
5-3 ❖ DocuPr int C20/NC20 User Guide T able 5.1 Pri nter oper ation prob lems Probl em Action Job did not print or incorrect characters printed. • Make sure the Ready status message appears on t he Control Panel display before you send a job to print.
5-4 ❖ DocuPr int C20/NC20 User Guide Print material mi s feeds or multiple feeds occur . • Make sure the paper you are using meets the specifications for your printer . See the separate Supplies/Options Guide for more information. • Flex paper or other print material before loading it in the input tray or the optional T ray 2.
Printer Problems Chapt er 5: T roubleshooti ng ❖ 5-5 Y ou get unexpected page brea ks . Che ck the Print Timeout setting in the Setup Menu . Increase the setting . See Print Timeout in Chapter 1 of the System Administrator Guide for more information.
Printe r Problems 5-6 ❖ Docu Print C20/NC2 0 User Gu ide Job does not print in the correct colors. Adjust the colors through the software application, the p r inter driver , or CentreW are DP . Change the C olor Correction setting in the Color Menu.
Printer Problems Chapt er 5: T roubleshooti ng ❖ 5-7 Print Qu ality Problems Consult T able 5.2 for corre ctive actions when the printer does not produ c e the output print quality you expect. T able 5.2 Print quality problems Probl em Action Print is too light.
Printe r Problems 5-8 ❖ Docu Print C20/NC2 0 User Gu ide The job prints, but the left and t op margins are incorrect. • Make sure the PA P E R S I Z E setting is set correctly in the Paper Menu. See PA P E R S I Z E in Chapter 1 of the System Administrator Guide for more information.
Printer Problems Chapt er 5: T roubleshooti ng ❖ 5-9 Characters prin t with whit e lines . • A print cartridge may be out of ink or low on ink. If one of the Ink=Lo w messages appear , install a new print cartridge. See Chapt er 4: Maint ainin g the Printer for more information.
Pape r Ja ms 5-10 ❖ DocuPr int C20/NC20 User Guide Paper Jams Y our DocuPrint C20/NC20 printer has been design e d to pr ovide reliabl e, t rouble- fre e opera tion. Howev er , you may experience an occasional p ape r jam. When the printer detec ts a misfeed or a paper jam, the printing process is halted and a Control Panel message is displayed.
Paper Jams Chapter 5: T roubleshoo ting ❖ 5-11 Clearing Paper Jams If a pa per jam occu rs, the 200 Paper Jam message appears on the Co ntrol Pa nel. Th i s messa g e and other common error messages and corrective actions are listed in T able 5.3 on page 5-18.
Pape r Ja ms 5-12 ❖ DocuPr int C20/NC20 User Guide Possib le Pa pe r Jam Areas Figure 5.1 show s the path the paper travels through th e printer . The path varies de pending on the paper sour ce. The jam areas are indicated by the Xs in the figure. Figure 5 .
Paper Jams Chapter 5: T roubleshoo ting ❖ 5-13 When a pape r jams occurs, determ in e where in the printer the jam has occurred. Once you have de termined that, proceed to one of the following secti.
Pape r Ja ms 5-14 ❖ DocuPr int C20/NC20 User Guide To C l e a r a J a m i n the Input T ray 1 Lift the output bin and loca te th e jamm ed paper inside the input tray . 2 Pull t he paper u p and tow ard you to remove i t. If you cannot get a firm grasp on the jamm ed paper , it may be easier to remove it from the outp ut bin.
Paper Jams Chapter 5: T roubleshoo ting ❖ 5-15 To C l e a r a J a m i n t h e Manual Feed Sl ot 1 Locat e the jam med paper in the ma nual feed slot. 2 Pull the paper straight up and remove it. If you cannot get a firm grasp on the jamm ed paper , it may be easier to remove it from the outp ut bin.
Pape r Ja ms 5-16 ❖ DocuPr int C20/NC20 User Guide To C l e a r a J a m i n t h e Output Bin 1 Use the fing er grip on eith er side of the front cover to lift the cover an d l o cate the jammed pap er i n the o utp ut bin. 2 Pull t he paper u p and tow ard you to remove i t.
Paper Jams Chapter 5: T roubleshoo ting ❖ 5-17 To C l e a r a J a m in T ray 2 1 Loca te the j ammed paper in T ray 2. 2 Pull t he paper u p and tow ard you to remove i t. If you cannot get a firm grasp on the jamm ed paper , it may be easier to remove it from the outp ut bin.
Commo n Error Mes sages 5-18 ❖ DocuPr int C20/NC20 User Guide Common Error Messages Chapter 5 of the System Administrator Guide conta ins th e entire set of messages whi ch can appear on the Control Panel display . Many of these messages are diagnostic messages which appear when th e re is a printer problem.
Common E rror Messages Chapter 5: T roubleshoo ting ❖ 5-19 37 Insu ffici en t Collat ion Mem or y The printer memory used to store pages is too full to collate the rest of the print job. • Press to clear the message, print the portion of the job already in memory , and begin collating the rest of the job.
Commo n Error Mes sages 5-20 ❖ DocuPr int C20/NC20 User Guide 88 Colo r Print Cartri dge Low 88 Blac k Print Cartri dge Low 88 Phot o Print Cartri dge Low The color ink su pply is low .
Common E rror Messages Chapter 5: T roubleshoo ting ❖ 5-21 Change tray type s ize The printer requests a different print material than what is loaded in the tray or set in the Paper Siz e or Paper T ype menus.
Commo n Error Mes sages 5-22 ❖ DocuPr int C20/NC20 User Guide Load t ray type s ize The printer is t r ying to feed print material from a source it detects is empty . Line 1 displays the paper sour ce tray , which is one of the following items: • Tray 1 • Tray 2 T ray 2 only displays if th e optional T ray 2 is installed .
Common E rror Messages Chapter 5: T roubleshoo ting ❖ 5-23 Load Ma nual Custo m Type Na me size type s ize The printer requests print material to be manual ly fed from the manual feed slo t. Line 2 displays one of the following items: Custom Type Na me : A user-defined name, for custom type 1 through 3.
Commo n Error Mes sages 5-24 ❖ DocuPr int C20/NC20 User Guide To C a n c e l t h e Current Print Job 1 Press or to enter th e menus. 2 Continue to press and release until you see the followi ng on t he disp lay : 3 Press OK . 4 Press and release until you see the following on the display: 5 Press OK .
Common E rror Messages Chapter 5: T roubleshoo ting ❖ 5-25 T o Re set the Printe r and Cancel t he Print Job 1 Press or to enter the m enus. 2 Continue to press and release until you see the followi ng on t he disp lay : 3 Press OK . 4 Press and release until you see the following on the display: 5 Press OK .
5-26 ❖ DocuP rint C20/NC20 User Gui de.
Appen dix A: Prin ter Speci fications ❖ A-1 Printer Specifications A p p e n d i x A.
Printe r Specifica tions A-2 ❖ Docu Print C20/NC2 0 User Gu ide T able A.1 DocuPr in t C20/NC20 Feature s Featu re Desc ription Print addressibility 300 dots per inch (dpi) s tandard, 600 dpi standa.
Printer Specif ications Appen dix A: Prin ter Speci fications ❖ A-3 Paper output Standard exit b in with the follo wing stack capaciti es: • 50 sheets of paper • 1 tr an sp ar en cy • 10 sheets of tables • 15 envelopes/cards.
A-4 ❖ DocuPr int C20/NC20 User Guide.
Appen dix B: C ertificat ions ❖ B-1 Certifications A p p e n d i x B.
Elect ronic E missio n Noti ces B-2 ❖ DocuPrint C 20/NC20 User Guide Electronic Emission Notices W ithout an Ext ernal Ethernet Adapter Inst alled Federal Co mmunications Co mmission (F C C) Complia.
Elect ronic E missio n Noti ces Appen dix B: C ertificat ions ❖ B-3 If this equipment does ca use harmful interference to radio or television reception, which can be determined by turning the equipm.
Elect ronic E missio n Noti ces B-4 ❖ DocuPrint C 20/NC20 User Guide Industry Canada Complia nce Sta tem ent This Class B d igital apparatus meets all requirements of the Canadian Interference-C ausing Equipment Regul ations .
Elect ronic E missio n Noti ces Appen dix B: C ertificat ions ❖ B-5 Wi t h a n E x t e r n al Ethernet Adapter Inst alled Federal Co mmunications Co mmission (F C C) Compliance I nformation Statemen t The DocuPrint NC20 has b e en tested and found to comply with the limi ts for a Class A digital device, pursuant to Part 15 of the FCC R ules.
Elect ronic E missio n Noti ces B-6 ❖ DocuPrint C 20/NC20 User Guide Industry Canada Complia nce Sta tem ent This Class A digi tal apparatus meets all requirements of the Canadian Interference-C ausing Equipment Regul ations .
Elect ronic E missio n Noti ces Appen dix B: C ertificat ions ❖ B-7 The United Kingdo m T elecomm u nicatio ns Act 1984 This apparatus is approved unde r the approval number NS/G/1234/J/ 100003 for the indirect c o nnections to the public telecommunicati ons systems in the United Kingdom.
Elect ronic E missio n Noti ces B-8 ❖ DocuPrint C 20/NC20 User Guide Energy Star The EP A ENERGY ST AR Computers program is a partnership effort with computer manufacturers to promote the introduction of energy-effic ient products and to reduce air pollution c aused by power generation.
Appen dix C: Printe r Options ❖ C-1 Printer Options A p p e n d i x C Installing Printe r Options ........... ................... .................... . C-3 Printer Memor y ............ ................... ............. .................... . C-4 Accessing the Sy stem Board from the F ront .
Printe r Options C-2 ❖ DocuPrint C 20/NC20 User G uide Hard Disk ........ .................... ................... ................... ...... C-20 Installing the Hard Disk .......... ................... ................... C-20 Option Card Inst allation .
Install ing Printe r Options Appen dix C: Printe r Options ❖ C-3 Installing Printer Options Y ou can customize your printer by changing memory capacity and in stalling different connect ivity options. This chapter provides instructions for insta lling each option.
Printe r Memory C-4 ❖ DocuPrint C 20/NC20 User G uide Printer Memory Y ou can add additional memory to increase the printer’ s Dyna mic Ra ndo m Acc ess M e mor y (DR AM). Add i tiona l printer memory allows the DocuPrint C20/NC20 to print more co mplex jobs and o perate more e fficiently .
Printer Mem ory Appen dix C: Printe r Options ❖ C-5 Accessing the System Board from the Front T o install or re move memory , you must access the pri nter system board which is under the input tray . Follow these steps: 1 Unpl ug the pr inter pow er cord.
Printe r Memory C-6 ❖ DocuPrint C 20/NC20 User G uide Instal ling Pri n te r Memory Before c an you install pri nter memory SIMM, make sure you have accessed the pr inter system board in the front of the printer . If you need to do this, see “ Accessing the Printer System Board from the Front ” on the previous page .
Printer Mem ory Appen dix C: Printe r Options ❖ C-7 3 Hold the memory SIMM with the connection points pointing toward t he connec tor and p osition the notch as shown . 4 Insert th e memory SIMM al l the way into the connect or at a 45° angle, and rotate it down u ntil it s naps int o place.
Printe r Memory C-8 ❖ DocuPrint C 20/NC20 User G uide Closing the System Board from the Front Complete the following steps after you h ave installed the printer me mory 1 Reinstall the system bo ard access cover .
Flash M emory Appen dix C: Printe r Options ❖ C-9 Flash Memor y Flash memory can be used to store down loaded fonts, macros, symbol sets, logos, and forms. Y ou can install one flash memory SIMM in your pri nter . Flash m em ory SIMM s are avai lable in 1, 2, and 4MB .
Flas h Memory C-10 ❖ DocuPrint C20/NC 20 User Guide 5 Loc a te the system b oard acc ess cove r . 6 Pull the tab on the access co ver un til the cover ro tates toward yo u. 7 Conti nue with the sec tion “Installing a Flash Memory SIMM” on the next page.
Flash M emory Appendi x C: Printe r Options ❖ C-11 Install ing a Flash Memory SIMM Before you install a flash memory option, follow the step s in “ Accessing the System Board fr om the Rear” in the previous section. T o install a flash memory option: A memory SIMM is easily da maged by stati c electricity .
Flas h Memory C-12 ❖ DocuPrint C20/NC 20 User Guide 4 Hold th e SIMM wi th the connectio n points po inting toward the co nnec to r and posi ti on th e notch as show n. 5 Insert the SIMM all the way into the connector at a 45° angle, and rotat e it up unt il it s naps i nto pla ce.
Flash M emory Appendi x C: Printe r Options ❖ C-13 Closing the System Board fro m the Rear Complete the following steps to close the Printer System Board after you have i nstalled the flash memory SIMM: 1 Push on the a ccess c over unt il it s naps int o place .
Flas h Memory C-14 ❖ DocuPrint C20/NC 20 User Guide 3 Reconnect all cabl es to the back of t he printer . 4 Reconnec t the power cor d to t he printe r and a p roperl y grounded electrical outlet. 5 Make sure the Ready me ssage a ppears on th e Control Panel di splay .
Extern al Ethernet Ada pter Appendi x C: Printe r Options ❖ C-15 External Ethernet Adapter An External Ethernet Adapter is a vailable for your printer . W ith this adapter , you can connect your printer to an Ethernet network so that it can b e shared.
Exte rnal E ther net A dapter C-16 ❖ DocuPrint C20/NC 20 User Guide Installi ng the Exter n al Ethernet Adapter T o install the External Ethernet Adapter: 1 Connect the a dap ter to th e para l lel po rt on th e rear of you r pr i n ter . 2 Connect your Ethernet cable into the adapter .
T ri-Port Interfac e Card Appendi x C: Printe r Options ❖ C-17 T ri-Port Inter face Card The T ri-Port Interface Card lets you connect your print e r to: •A L o c a l T a l k n e t w o r k • A serial interf ace (Serial RS-232C or Serial RS-422A) • An infrar ed adapte r.
Infrared Adapter C-18 ❖ DocuPrint C20/NC 20 User Guide Infrared Adapter Installing the Infrared Ad apter T o install the Infrared Adapter: 1 Unpl ug the pr inter pow er cord. 2 Locate the infrared port on the back of your p rinter . The infrared port is attached to the T ri-Port interface option card installed in your pri nt er .
Infrared Adapter Appendi x C: Printe r Options ❖ C-19 Using the Infrared Ad apter T o use the Infrared Adapter: 1 Aim the computer infrared port at the infrared port on the front of the Infrared Adapter . See the docu mentation that came with you r compu te r for infor m at ion about your computer infrared port.
Hard Disk C-20 ❖ DocuPrint C20/NC 20 User Guide Hard Disk Like the flash memo r y , the Hard Disk is useful for sto ring information such as down l oaded fonts, macros, and symbol sets. Y ou can also use the Hard Disk to store incoming print jobs in a buffer until th ey print.
Opt ion Card In stalla tion Appendi x C: Printe r Options ❖ C-21 Opti on Card Instal lation Follow the steps in this sec tion to install either of the following options: • T ri-Port Interface Card •H a r d D i s k .
Option Card Insta llation C-22 ❖ DocuPrint C20/NC 20 User Guide Installi ng an Option Ca rd Complete the following steps to install either the T ri-Port Interface card or the Ha rd Disk option: 1 Remove the two s crews from the metal plate covering t he opening fo r the cable con nector .
Opt ion Card In stalla tion Appendi x C: Printe r Options ❖ C-23 6 Align th e le ft si d e o f th e op tion card wi th th e trac k inside the card guide. Make s ure the co nnectors o n t he right s ide of the option car d clear the cable con nector opening.
Option Card Insta llation C-24 ❖ DocuPrint C20/NC 20 User Guide Closing the System Board from t he Righ t Complete the following steps after you i nstall an option card: 1 Insert the four tabs on the top of the s ystem boa rd acce ss cover into the slots on the printer as illu s trate d.
Input T ray 2 Appendi x C: Printe r Options ❖ C-25 Input T ray 2 T ray 2 is shipped i n two pieces, the paper tray and the paper support. The following sec tions give complete instructions for attaching the paper tray and the paper support. Installing the Paper T ray 1 Make sure yo u have all the item s sh own.
Input Tray 2 C-26 ❖ DocuPrint C20/NC 20 User Guide 5 Insert the peg s located on the bottom of each side of the paper t ray in to the slots o n the back o f the printer . The pape r tray fi ts straig ht into t he back o f the printer . 6 Push the paper tray straigh t in until it click s int o pl ace.
Input T ray 2 Appendi x C: Printe r Options ❖ C-27 Attach ing the Paper Support 1 Locate th e slot on the back of the paper tray . 2 Align th e tab on th e back of the paper suppor t wi th the slot on the pap er tray . 3 Push st raight down on the paper sup port un til i t stops.
C-28 ❖ DocuPrint C20/N C20 User Guide.
Index I X Docu Print C20/ NC20 User G uide A Alignmen t test page Printing • 4-14 AppleTalk • 1-6 Auto-pro tocol sensi n g • 1-6 B Bitmap fonts • 1-4 Buttons See Control Panel, Control keys C .
E D o c uP r i nt C 2 0/ N C 2 0 U ser G ui d e E Electro n ic do c ume n tati o n • 1-15 Printer d r i ver s • 1-15 Printer management softw a r e • 1-15 Error message s • 5-1 8 ➝ 5-23 E x .
P Docu Print C20/ NC20 User G uide P Paper Loading • 2-5 ➝ 2-14 Into manual feed slot • 2-10 ➝ 2-11 Into stan dard inp u t tray • 2-6 ➝ 2-8 Into T ray 2 • 2-1 2 ➝ 2-14 Recommendation s.
R Docu Print C20/ NC20 User G uide Printer settings Changin g • 3-16 ➝ 3-17 Printheads Cleaning • 4-15 ➝ 4-19 Protocols • 1-6 AppleT alk • 1-6 Auto-protocol sen sing • 1-6 IBM LAN Server.
An important point after buying a device Xerox C20 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Xerox C20 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Xerox C20 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Xerox C20 you will learn all the available features of the product, as well as information on its operation. The information that you get Xerox C20 will certainly help you make a decision on the purchase.
If you already are a holder of Xerox C20, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Xerox C20.
However, one of the most important roles played by the user manual is to help in solving problems with Xerox C20. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Xerox C20 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
