Instruction/ maintenance manual of the product 8012S Vertical Communications
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iP rimo Speakerphone Station User ’s Guide.
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iPrimo Speakerphone S tation User’ s Guide October , 02 Comdial i This User ’ s Guide is for the following pr oprietary common equipment: FX Digital Communication Systems This user ’ s guide applies to the following telephone model: • 8900-IP-** Rev .
ii Comdial October , 02 ABOUT THIS BOOK This user ’ s guide serves as both an introduction for new IP speaker- phone users and a referen ce for experienced users. Intr oduction The first chapter of the manual de scribes the initial setup and adjust - ments necessary to begin using your speakerphone.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial iii Appendix A Quic k Reference guide Appendix B Displa y Abbreviations Appendix C Glossary Appendix D Speakerphone Characteristics Appendix E Feature Networking Support Finally , at the end of the publicatio n, an index provides a detaile d ref - erence to the feature locations.
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Jun ‘02 Comdial v iPrimo Spe akerphone S t ation User ’ s Guide T ABLE OF CONTENT S 1. GETTING S TARTED .........................................................1 1.1 Setting Up Y our Speakerphone ........................................... 2 1.2 Positioning Y our Speakerphone .
Content s vi Comdial Jun ‘02 2.5.2 Directed Call Pickup ................................................. 23 2.5.3 Pickup For Monitored S tations .................................24 2.5.4 Servicing a Monitored S tation ..............................
Jun ‘02 Comdial vii iPrimo Spe akerphone S t ation User ’ s Guide 4.3.2 Diverting All Calls to Another S tation ..................... 48 4.3.3 Call Forward Outside System (CFOS) ..................... 49 4.4 Call Parking ...........................
Content s viii Comdial Jun ‘02 7.1 Background Music ............................................................ 85 7.2 Line Groups ...................................................................... 86 7.3 Do Not Disturb Condition ..............
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 1 1. GETTING STAR TED We l c o m e Congratulations an d thank you for using a Co mdial telephone! Y our Internet Protocol (IP) larg e screen display speakerp hone is supported by a communication syst em with hundreds of built-in, standard fea - tures.
Getting Star ted 2 Comdial October , 02 1.1 Setting Up Y our Speakerphone When your new speakerphone arriv e s, you or the system installer must unpack it and make the nece ssary connections.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 3 Background noise may prevent the sound-activated switches from operating properly . A void placing the speakerphone where it will detect sounds from typew riters, keyb oards, printers, paging systems , or other equipment.
Getting Star ted 4 Comdial October , 02 Also remember , as with any piece of electronic equipment, your tele - phone may be da maged by contact w ith liquids. Please try to place the telephone in an area that is free from the danger of spills. 1.3 Using Y our Speakerphone • T o manually place a call using your speakerphone, 1.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 5 4. Select the Contrast Level interactive button (to the right of the LCD, on the same row as the words “Contrast Level”) once for each change of darkness you desire. Each press of the button makes the disp lay darker until y ou go past level eight and return to level one.
Getting Star ted 6 Comdial October , 02 1.6 Setting V olume Levels The volume control on your te lephone is a multipurpose control you can use to set the v olume (loudness) of the ringer , the speaker , a nd the handset. There ar e four ringer loudness levels (plus an off position).
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 7 1.7 Ans wering and Making Calls Y our speakerphone is now properly configured to answer and make calls to both stations with in your system (intercom calls) and outside lines.
Getting Star ted 8 Comdial October , 02 1.8 Under standing the Basic Functions Y our speakerphone provides many versatile features for your use. These features are explained in te rms of what they allow you to do. Alphanumeric Display (Liquid Crystal Display—LCD) • Displays time, day , date , and active call information.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 9 1.9 Y our Speakerphone’ s Buttons Hold Button (HOLD) • Places a line or in tercom call on hold. • Stores pauses in number sequences during programming. • If available, scrolls through LCD response messages.
Getting Star ted 10 Comdial October , 02 Shift Button (SHIFT) —Allows you to enter a second tie r for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier).
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 11 V olume Contr ol (VOLUME UP or V OLUME DOWN) —Regulates the volume of the ri nger , speaker , ha ndset, headset, background music, and g roup listening mode .
Getting Star ted 12 Comdial October , 02 1.10 Y our Speakerphone’ s Displa y Lights The lights (LEDs) on your LCD sp eakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a Dir ect S tation Select/ Busy Lamp Field or DSS/BLF pr ogrammable button): • Steady red = station is in use.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 13 Next to a fixed feature or programmable featur e button: • Steady red = the feature is on. • Steady of f = the feature is off. The MUTE Button: —On steady = called party cannot hear your conversation.
Getting Star ted 14 Comdial October , 02 1.11 Understanding The Lar g e Screen Displa y Y our speakerphone has a large screen di splay consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presen ted on two-line dis - plays.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 15 2. ANS WERING CALLS 2.1 Answ ering Outside Calls When an outside call rings at you r station, the LCD s creen displays the system line numb er of the incoming call (e.g. , L123) and any caller ID information that your ringin g line is programmed to receive.
Answering Calls 16 Comdial October , 02 • When you hear outside ringing (two lon g bursts) and observe a red flashing light, 1. Press the flashing line button or S elect Answer . 2. Speak toward telephone o r lift the handset if privacy is desired. 3.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 17 4. Select Gr ou p Listen to activate the speaker while using the handset or headset, so a group can listen to the conversation but not interact with the calling party . 5. Select Recor d to record the call (if VMAIL is installed).
Answering Calls 18 Comdial October , 02 • When you hear in tercom ringing (two short bursts), 1. Press INTERCOM or select Answer . 2. Speak toward the telephone or lift the handset if privacy is desired. 3. Select Do Not Disturb if you do not wish to answer the call at this time.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 19 • T o place a call on hold, —Press HOLD (station button) or select Hold (interactive button). • T o r etrieve a held call, 1. Press the line bu tton of the held call (with wi nking green light), or INTERCOM for intercom call held or press TA P .
Answering Calls 20 Comdial October , 02 • T o r etrieve ex clusive hold, 1. Press the line bu tton of held call (wit h winking green light), or press TA P .
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 21 2.4.2 USING DI RECTED CALL HOLD The installer can add a directed statio n hold feature to your telephone.
Answering Calls 22 Comdial October , 02 2.4.3 SELECTING SPECIFIC HELD CALLS Often, you will have more than on e call on hold at your station. Y ou know you can re trieve the last call pla ced on hold .
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 23 2.5 Call Pic kup The Impact system of fers three dis tinct methods to answer incoming calls that are ringing at other stations. 2.5.1 GR OUP CALL PICKUP The installer often arranges several telephones together in a user group.
Answering Calls 24 Comdial October , 02 2.5.3 PICKUP FOR MONITORED STATIONS Y our telephone may have the pers onal interco m number of another telephone appearing at a programm able button location.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 25 2.5.4 SERVICING A MONITORED STATION • T o call an idle monitor ed station or to answer one that is ringing, 1. Note the BLF light condition. 2. Press the assigned DSS/BLF button. 3.
Answering Calls 26 Comdial October , 02 2.6 Receiving SOHV A Announcements 2.6.1 HANDLING AN INCOMING SOHV A Subdued Of f-Hook V oice Annoucements (SOHV A), allows an intercom caller to break into you r call by making an announcement through your hand set receiver .
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 27 • T o r espond to a SOHV A non verbally thr ough Response Messaging, 1. Select Message . 2. Select one of the messages a ppearing in your LCD by select - ing the corresponding interact ive button.
Answering Calls 28 Comdial October , 02 2.6.2 V OICE ANNOUNCE BLOCKING If your system installer makes this feature available, you can prevent voice announcements from sounding over your tele - phone speaker if you wish. This feature also blocks Su bdued Of f-Hook V oice Announce - ments (SOHV A) and will refuse any attempted SOHV As.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 29 Figur e 2-9 SOHV A Responses 2.7 Caller ID (A utomatic Number Identification) When installed by system programm ing, the Caller ID feature allows you to view incoming call numbers before you answer them.
Answering Calls 30 Comdial October , 02 The system also stores numbers that ring on your line but receive no answer . The system indicates that it has stored ring-no answer numbers by causing the progra mmed Caller-ID (CID) light on your telephone to flash.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 31 3. MAKING CALLS 3.1 Making Outside Calls Y ou can manually dial a number over any teleph one line you select.
Making Calls 32 Comdial October , 02 If your station has an assigned prime line, you will not have to select a line before dialing outside your system. • T o dial an outside n umber using your prime line, 1. Press SPEAKER or lift the handset if privacy is desired.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 33 3.2 Making Inter com Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first) . The other causes your voice to sound out at the called telephone (v oice-first).
Making Calls 34 Comdial October , 02 • T o voice announce manually , 1. Press INTERCOM . 2. Dial the extension number . 3. Speak your announceme nt. • T o voice announce automatically , 1.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 35 • T o speed dial a personal speed dial number , —While on hook, dial the speed di al number on the dial pad (0 to 9). • T o speed dial a system speed dial number , —While on hook, dial * and the system sp eed dial number .
Making Calls 36 Comdial October , 02 3.4.2 REDIAL PROGRAMMI NG (STORING NUMBERS) • T o permanently stor e a number you’ve just dialed, choose one of these methods: 1. While the number is still ringing, select MORE , then select SA VE . 2. Press an unused pr ogrammable button location.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 37 3.5 Camping On - Busy Station, A utomatic Callback If you call another station and recei ve a busy signal or a Do Not Disturb tone, you can press a button th at will cause the system to ring your telephone when the station is available.
Making Calls 38 Comdial October , 02 • T o cancel the call back befor e your telephone sounds the tone bursts, —Press INTERCOM and dial #6 or select CLEAR . • T o camp on at a station with a Do Not Disturb condition set, —Select Camp-On . A call back will occur when called station is no longer set in the Do Not Disturb mode.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 39 3.6 Adv anced Camping On Options 3.6.1 IDLE STATION, A U TOMATIC CALLBACK If you call another station and hear ringing bu t receive no answer , you can press a button that will cause th e system to ring your telephone when any activity is initiated at that station.
Making Calls 40 Comdial October , 02 3.6.2 BUSY STATION, W AIT FOR AN ANSWER (CALL W AITING) If the telephone you have called is busy , you can send a call-waiting tone to the telephone an d wait on the line for an answer (you must be using the handset for this feature to work).
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 41 • T o answer a call-waiting tone if you r eceive one while on a call, 1. Hear a s hort tone burst in receiver . 2. Place the current call on ho ld, or complete the call and hang up (waiting call will ring at your telephone).
Making Calls 42 Comdial October , 02 3.7 Sending Subdued Off-Hook V oice Announcements Y ou can make a private voice announ cement to another station that is off-hook and busy on a call if the in staller has arranged the system to provide this feature.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 43 4. AD V ANCED CALL HANDLING 4.1 W aiting for a Line (Queuing) If all the lines in a line group ar e busy , you can place your tele- phone in a queue to await an idle line. • T o Queu e for a line gr oup, 1.
Adv anced Call Handling 44 Comdial October , 02 4.2 Conferencing When your telephone is joined together wi th several other tele - phones on the same call, the effect is called conferencing.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 45 • T o continue conversation on re maining line after other outside lines have dropped ou t of conferen ce, 1. Press HOLD , 2. Press the line button of the remaining party . • T o r etrieve a line fr om hold and bring that party back into the conference, 1.
Adv anced Call Handling 46 Comdial October , 02 • T o r ejoin an unsupervised conference between two outside lines, —Press TA P • T o dr op a party out of a confer ence call, 1. Select Dr op Party , 2. Select the party you wish to drop from the conference call by pressing the interactive button beside the appropriate line.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 47 4. Select Call Forwar ding . Figur e 4-3 Selecting Call Forwarding 5. Choose one of the following call forwarding options: • Select Forwar d All to forward all calls • Select Forwar d Personal to forward prime line and intercom calls.
Adv anced Call Handling 48 Comdial October , 02 • Select Forwar d RNA Personal to forward your prime line and intercom calls that ring at your station but receive no answer after a programmed number of rings. • Select CFOS to forward your calls to outside the system.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 49 • T o divert calls to the designated station, 1. Hear ringing and/or see the flashing line status light. 2. Select Divert (system immediately forwards ringing call to the station you prev iously designated).
Adv anced Call Handling 50 Comdial October , 02 4. Select Call Forwar ding Figur e 4-7 Selecting CFOS 5. Select CFOS 6. Select NEXT . 7. Choose a ty pe of CFOS by s electing the top right-hand inter - active button to scroll through the list of call types Figur e 4-8 Choose CFOS T ype • Select Line for prime line calls.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 51 • Select Prime/Last Line for the last line used for prime calls. • Select ARS for calls utilizing the least costly line group available to route a call. • Select ARS pr og rammed number for selecting a programmed button for ARS calls.
Adv anced Call Handling 52 Comdial October , 02 • T o deactivate CFOS, —Select CLEAR Figur e 4-10 Deactivate CFOS • T o join an active CFOS call fr om the CFOS-enabled station, —Note the flashing HOLD light indicating an active CFOS call, and press TA P .
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 53 4.4 Call P arking 4.4.1 P ARKING A CALL Y ou can pla ce an intercom or outside call on hold in the system so that it can be answered from any station, even though it may not have a line appe arance for the call.
Adv anced Call Handling 54 Comdial October , 02 • T o answer a park r ecall, —Select Answer . The call will then co nnect to your station. • T o place a pa rk recall on hold at your station, —Select Hold . After the call remains on hold for a period of time, it rings back to your telephone as a hold recall.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 55 • T o scr een and transfer a call to another telephone in the system, 1. Answer the call. 2. Press the TRNS/CONF button or select T ransfer (call is au to - matically placed on hold).
Adv anced Call Handling 56 Comdial October , 02 • If the intercom party is busy , take one of the following steps (if made available at your telephone by the installer programmin g): 1. Select Reconnect to reconnect the call to your station. 2. Select Message to leave a message-waiting indication at the called station.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 57 • T o transfer an unscreened ca ll to another system telephone., 1. Answer the call.
Adv anced Call Handling 58 Comdial October , 02 4.6 Other Call T ransferring Options 4.6.1 HOT T RANSFER A hot transfer is a type of screened trans fer .
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 59 5. NON VERBAL MESSAGING 5.1 LCD Message Delivery Y ou can set system-s upplied messages at your station to be received and displayed by a calling LCD speakerphone. • T o turn on a message from your telephone, 1.
Non verbal M essaging 60 Comdial October , 02 5. Select the message you wo uld like to appear in a calling party’ s LCD by selecting th e corresponding interactive but - ton. In addition to the five op tions shown below , there are 25 more options available to be programmed.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 61 • T o turn off the message and your intercom light, —Select CLEAR . T able 1-1 Dialing Code T abl e Character Dialing Code Cha.
Non verbal M essaging 62 Comdial October , 02 LCD Message List (Write the attendant supplied message her e) Dial Code Message 01 Back at (default message 1) 02 Call (default message 2) 03 Ask them to .
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 63 5.2 Message W aiting Light and Messaging If the system installer designates your IP speakerphone to have message-wait originate ability , you can turn on the message-waiting light of any other telephone.
Non verbal M essaging 64 Comdial October , 02 • T o turn off the message wait ing light at a busy or idle station, 1. Press INTERCOM . 2. Dial #3. 3. Dial the extension nu mber or press the DSS/BLF button of the station that was alerted. The message-waiting light of called station will turn off.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 65 5.3 Response Message Delivery By programming one or mo re RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations.
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iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 67 6. PR OGRAMMING 6.1 DSS Number s St oring another station exten sion number at a DSS/BLF program - mable location allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that statio n quickly and con - veniently .
Progra mming 68 Comdial October , 02 3. Select NEXT until the DSS option appears. 4. Select DSS/BLF . 5. Press th e programmable bu tton to choose DSS/BLF button location. 6. Dial the extension number . 7. Repeat the previous steps, or select EXIT . 8.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 69 6.2 Speed Dial Number s Speed dialing is a feature that lets you store and dial frequently calle d numbers using one or two buttons.
Progra mming 70 Comdial October , 02 5. Press a programmab le button or dial pad butto n (0–9) to choose storage location (remember , to acces s second level storage at a prog rammable button, pres s SHIFT first) . Figur e 6-3 Speed Dialing Options 6.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 71 7. Make your speed dial route se lection choice from the list on the LCD by pressing the appropriate butt on. Figur e 6-4 Selecting Line or Inter com • Press a line button to select outside line, • Dial 00 to select prime line or last line used.
Progra mming 72 Comdial October , 02 8. Dial a number (up to 16 digits lo ng, include * and # i f needed). Figur e 6-5 Dialing a Speed Number 9. Select DONE to store the number . 10. Repeat the previous steps until all numbers are stored, or select EXIT .
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 73 6.3 Feature Access Codes In addition to the system features which may be programmed usin g the interactive buttons, several othe r features may be programmed by using their access codes.
Progra mming 74 Comdial October , 02 5. Select the programmable button at which you wish to store the feature (remember , if there is anything else programmed at this button, the new prog ramming will overwrite it). For help in selecting a button, select SHOW EMPTY LOCA - TIONS to display unused feature bu ttons (green lights).
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 75 Speed Dial Numbers, Fe atures or DSS/BLF Locations (Programmable Buttons) 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23.
Progra mming 76 Comdial October , 02 6.4 LCD Feature Buttons Y ou ca n create feature access buttons to make operation ea sier . T o do this, use the interactive buttons to se lect the feature you want to store, and then store it on a programmable button (see the instructions on page 79).
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 77 • Camp-On (Call W aiting) (CAMP)—when calling a busy station, this feature allows you to send a call waiting tone to the station and to wait on-line for a reply . • Clear Feature (CLEAR)—clears a currently active or engaged feature.
Progra mming 78 Comdial October , 02 • T racker Paging System (T racker Access)—allows you to ente r tracker pager numbers, pickup a tracker page, and either enable and/or disable a pager number . • V oice-Announce Block —blocks voice announcements.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 79 6.4.1 PR OGRAMMING FEATURE ACCESS BUTTONS Programming of the feature access buttons may require several selec - tions involving many LCD screens. If an abbreviation used is not familiar to you, consult Appendix B, Disp lay Abbreviations on page 111 .
Progra mming 80 Comdial October , 02 8. Select the feature you want to assign to by selecting the cor- responding interactive bu tton. (Select NEXT to scroll through the list of available feature. 9. Repeat steps 1 through 7 for other features. 10. Select EXIT to end programming.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 81 4. Select Reminder Alert . Figur e 6-8 Setting the Aler t T ime 5. Select Reminder Alert 1 or Reminder Alert 2 to select avail - able alert designation; if you h ave already program med an alert for 1, select 2 to set a second alert condition.
Progra mming 82 Comdial October , 02 When an alert sounds at the set time, you hear four short tone bursts, which will continue until ac ted upon. If you are not at your station to hear the alert when it sounds, your telephone’ s ring tone changes to the alert tone for every incoming call until you respond to the alert.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 83 6.6 Response Message Button Y ou may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who ha.
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iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 85 7. OTHER AD V ANCED FEATURES 7.1 Bac kgr ound Music If the telephone system supplies back ground music, you can turn it on at your IP speakerphone while on -hook and idle. The system automat - ically turns background mu sic off during calls and voice announce - ments.
Other Adv anced Features 86 Comdial October , 02 • T o turn the music off, 1. Select OPTIONS . 2. Select Pr ogramming . 3. Select Backgr ound Music .
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 87 7.3 Do Not Disturb Condition This feature keeps calls from ring ing at your IP speakerphone and makes your station appear to be busy to int ercom calls. As a reminder , a station that is set in Do Not Di sturb mode will display this infor - mation on the display .
Other Adv anced Features 88 Comdial October , 02 • T o set a Do Not Disturb con dition at your telephone when a call rings at your station, 1. Hear ringing and notice inco ming call information in display . 2. Select OPTIONS . 3. Select Pr ogramming .
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 89 7.4 A utomatic Redial If your station has the multiple auto matic redial featur e enabled, you can place up to ten numbers in your telephone’ s redial queue.
Other Adv anced Features 90 Comdial October , 02 4. If your installer has enab led answer supervision on your line, the system automatically can cels automatic redialing and turns the AUT OMA TIC REDIAL light off.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 91 • T o cancel the automatic r edi al feature, choose one of the following: 1. Perform any user activity at the station (go on-hook, select the speaker button, etc.), 2. Dial #72 to delete all numbers from the redial queue, 3.
Other Adv anced Features 92 Comdial October , 02 4. Press SPEAKER to end. Figur e 7-4 Initiating a T racking Pag e • T o page a called party without first calling them, 1. Press INTERCOM AND DIAL *8. 2. Dial an extension nu mber or select the LIST NAMES interac - tive button.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 93 • T o transfer a call to a page r park orbit for r etrieval and transmit the call’ s park orbit code and caller ID information (if available), 1. Answer the call and select T ransfer .
Other Adv anced Features 94 Comdial October , 02 7.6 Headset Jac k Y our IP Speakerphone is equipped with a headset jack that p rovides an interface for a headset. In order to properly operate a headset, you must program a blank progra mmable button location on yo ur IP Speakerphone as a headset button.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 95 5. Press a blank programmable button location to serve as enable/disable button for th e feature you’ve selected. 6. Select NEXT until the desired feature appears. • Headset to choose headset Figur e 7-6 Pr ogramming Headset Bu tton 7.
Other Adv anced Features 96 Comdial October , 02 7.7 Account Codes If the installer has arranged your system for account code entry , your display may prompt you to enter an account code after answering a call. • T o enter a ccount code on a n incoming call, 1.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 97 2. Press INTERCOM (call is automatically placed on hold). 3. Dial *04 AND account code, or press the programmed ACCOUNT CODE button. 4. LISTEN for dial tone AND DIAL number you are calling.
Other Adv anced Features 98 Comdial October , 02 3. Select ALL to view all entries or se lect an interactive button corresponding to the letters in the name you want to lo cate (for example, dial ABC for Comdial). There is no limit to the number of digits you can d ial.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 99 7.9 V olume Control 7.9.1 SETTING CURR ENT V OLUME LE VEL The volume control on your telephone is a multipurpose control you can use to set the volume (loudness ) of the ringer , the spea ker , the handset, the headset, background music, and the group listening mode.
Other Adv anced Features 100 Comdial October , 02 • There ar e eight speaker loudness levels. Set these levels for the current call as follows: —While on a call and in speakerphone mode, press the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 101 7.9.2 MUTING Y OUR SPEAKERPHONE By using the MUTE button, you can block transmis sion of your voice to the distant party . Y ou can do this whether you are usin g the handset or the speaker .
Other Adv anced Features 102 Comdial October , 02 7.10 Pr ogrammed Button Displa y 7.10.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY ) Y ou can cause the display to identif y the function of each button on your telephone. • T o button query your telephone, 1.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 103 • T o identify the station that occupies a busy line, 1. Press the DSS/BLF button for busy line. 2. Read your displa y for intercom number o f station that is busy on line. • T o identify the line that a busy station occupies, 1.
Other Adv anced Features 104 Comdial October , 02 At times other telephone users may page you with instructions to meet them on line. This is known as a Meet-Me page. Y ou can go to the nearest telephone, dial a code, and be in contact with the paging party .
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 105 7.12 Viewing The Call Log The Call Log fe ature allows yo u to view the last 10 outgoing calls made from your station. If you ha ve cal ler ID, the LCD will also display incoming calls.
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iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 107 APPENDIX A - FEATURE ACCESS CODES This chart provides yo u with a quick reference guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to se rve as a stand alone reference.
108 Comdial October , 02 Call Park, Orbit 910-990 INTERCOM + * + 910 to 999 Call Park, Pickup INTERCOM + # + 910 to 999 Call Pickup, Directed INTERCOM + *4 + extension number Call Pickup, Group INTERC.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 109 Line Groups 1 2-16 I N T E R C O M + 60 to 64 Line Pick Up From Any Station, Zones 1-4 I N T E R C O M + 65 to 68 Line Pick Up Fr.
110 Comdial October , 02 Response Message INTERCOM + **6 + button + 0 1 to 30 Service Observing INTERCOM + #03 + extension number Speed Dial, Station K e y p a d 1, 2, 3, 4, 5, 6, 7, 8, 9, or 0 Speed .
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 111 APPENDIX B - DISPLA Y ABBRE VIATIONS This chart identifies the interactiv e butt on abbreviations that appear in your display . Abbreviation Featur e Definition ACCT Account Codes Stores a button that enables account code entry .
112 Comdial October , 02 CAMP Camp On Has system call you when busy station becomes idle. When chosen as a feature, stores a button that enables the function.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 113 DND Do Not Disturb Makes your station appear busy to other stations. When chosen as a feature, stores a button that enables the function. DSS/BLF Direct Station Select Stores a person al intercom number at a DSS/BLF button.
114 Comdial October , 02 HA VE HO LD Ask Caller T o Hold Send a non-verbal response to a SOHV A caller so he or she will know to place the outside caller on hold. INT Internal Dial by Name Selects speed dial intercom numbers to access through internal dial by name.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 115 OVER Override Overrides eithe r a do-not-disturb condition or a busy signal at a station you have called. P AGE Paging Zone When chosen as a feature, stores a button that provides one-button access to paging.
116 Comdial October , 02 RING Ring T one Select different ringing tones. SA VE Save Number Permanently saves last number you dialed. When chosen as a feature, stores a button that provides the function. SDIAL Speed Dial Programs a number for one-button calling.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 117 T AKE MSG T ake A Message Send a non-verbal response to a SOHV A caller so he or she will know to take a message from an outside party . VA B V oice Announce Block Inhibits your station from receiving a SOHV A .
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iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 119 APPENDIX C - GLOSSARY A Account Code A group of nu mbers, up to 16 digits in length, ent ered by station users during inco ming or outgoing calls; the system uses acc ount codes to identify the calls by ca tegory , or special grouping, for call accounting purposes.
120 Comdial October , 02 Automatic Route Select ion (ARS) ARS allows the system to automa tically select the least costly line group available to a station to route a call. The system modi - fies the dialed number , if need ed, to match the selected line group.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 121 Call Pick-Up Answering a call at one telephone when it is ringing at another telephone. Call T ransfer T ra nsferring a call from one station to another . The transfer can be screened, i.
122 Comdial October , 02 Dial By Name This feature allows users to employ any two-line display , LCD speakerphone and its interactive buttons to search through an index of names, locate a desired station name or system speed dial name, and automatica lly call the located item.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 123 DXP , DXP Plus, FXS and FXT Common Code Based Syst ems; DXP , DXP Plus, FXS and FXT Comdial Communication Systems so named because the pro - grammed function codes of these systems are interchangeable .
124 Comdial October , 02 I Industry S tandard T elephone (IST) Analog telephone with only a basic 12 button keypad and no advanced features Intercom An internal communica tion system that allows you to dial another station at your office or location without connecting to the outside telephone system.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 125 M Meet-Me Answer Page Any user can dial a code in response to an all-call or zone page and be connected to the paging party in a private conversation.
126 Comdial October , 02 Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted. Privacy Line feature, assigned by the pr ogrammer , to allow only one sta - tion to access a line at any time; no other station has access to the line unless the user makes it available through conferencing.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 127 S Saved Number Redialing Saving a las t manually di aled number for l ater autodialing. Scr eened Call T ransfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another .
128 Comdial October , 02 System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers th at they can dial from any telephone in the system. The installer or the atte ndant is responsible fo r storing the system speed dial numbers.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 129 V oice Announce Blocking (V AB) A telephone can be set to block voice calls sent to it over the speaker . Z Zone Paging Paging through the intercoms of some station s or departments in the system .
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iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 131 APPENDIX D - SPEAKERPHONE CHARACTERISTICS When using your speakerphone, th e microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.
132 Comdial October , 02 T o maximize the usefulness of your full-du plex speakerphone, take note of these following observati ons about full-duplex speakerphone operation.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 133 • If both you and the distant party are using full-duplex speakerphones, the sensitivity to both echo path changes and volume reduction during double-talk is doub led from the sensitivity when just one full-d uplex speakerphone i s involved.
134 Comdial October , 02 In some situations, such as when either you or the distant party is in a noisy environment, y ou may have to lift your handset to ensure a clear conversation. When u sing your speakerphone, th e microphone and loudspeaker are farther away from you tha n when you use a handset.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 135 APPENDIX E - FEATURE NETW ORKING SUPPOR T The system that your IP speakerphon e works into can be either a local stand-alone system or part of a sy stem-to-system network.
136 Comdial October , 02 ANI (passed across the network but must be enabled per node) T erminating Comdial/ QSIG Local (display telephones) Node ANI DNIS (passed across the network but must be enabled.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 137 Auto Redial Originating None Across Network Node Aux Line Across Network Node Aux Ring Local Node Block Program Across Network In.
138 Comdial October , 02 Call Pickup Directed T erminating Comdial Across Network Node/ Station Call Pickup Group T erminating None Local Node/ Station Call T ime Originating None Across Network Node/.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 139 Dist Ring T erminating None Local Node/ Station Dial by Name Originating None Local Node/ Station Directed Station Hold Both None.
140 Comdial October , 02 Enhanced Night Mode T erminating None Across Network Node Enhanced Ringing T erminating None Across Network Node Executive Override Both None Extended DTMF Feature Numbering L.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 141 Idle Line Both None Local Node Incoming Call Routing Both Comdial Across Network Node Intercom Numbering Local Node Intercom Spee.
142 Comdial October , 02 Mark Both None Local Node/ Station Message Deposit Both Comdial Local Node/ Station Message W aiting T erminating Comdial Across Network Node/ Station Music, Background Both N.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 143 Query (button) Originating None Local Node/ Station Queue T erminating Comdial Local Node/ Station Quick T ransfer T erminating C.
144 Comdial October , 02 Silent for Ringing Both None Local Node/ Station SLPS— Brokers Mode Both None Local SLPS— Dial Saved Number Originating None Across Network SLPS— Pick Up Last Line T erm.
iPrimo Speakerphone S tation User ’ s Guide October , 02 Comdial 145 SOHV A Service Observe Originating None Local Node/ Station Dial Originating None Across Network Node/ Station System Speed Dial .
146 Comdial October , 02 T oll Restriction Both None Across Network Node/COS Tr a c k e r Both Comdial Local T ransfer to V oice Mail Both Comdial Across Network Node/ Station T runk to T runk T ransf.
iPrimo Spe akerphone S t ation User ’ s Guide Jun ‘02 Comdial Index-1 INDEX A Account Code 76, 11 9 Account Codes 96 entering for incoming calls 96 entering for outgoing calls 96 Advanced Options .
Index-2 Comdial Jun, ‘02 Group Listen 77 H Headset 77 Headset Connectors 94 Headset Jack 8, 94 Hold Button 9 Holding Calls 18 I Interactive Buttons 9 Intercom 124 INTERCOM Button 13 Intercom Button .
iPrimo Spe akerphone S t ation User ’ s Guide Jun ‘02 Comdial Index-3 System Speed Dial 128 T TA P 128 T ap Button 10 T racker Paging System 78 T ransfer/Conference Button 10 V V oice Announce Blo.
Index-4 Comdial Jun, ‘02.
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GCA70-377.03 Printed in U.S.A. September , 02.
An important point after buying a device Vertical Communications 8012S (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Vertical Communications 8012S yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Vertical Communications 8012S - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Vertical Communications 8012S you will learn all the available features of the product, as well as information on its operation. The information that you get Vertical Communications 8012S will certainly help you make a decision on the purchase.
If you already are a holder of Vertical Communications 8012S, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Vertical Communications 8012S.
However, one of the most important roles played by the user manual is to help in solving problems with Vertical Communications 8012S. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Vertical Communications 8012S along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
