Instruction/ maintenance manual of the product MX800 VeriFone
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MX800 Series Installation Guide.
MX800 S ERIES I NSTALLATION G UIDE.
MX800 S ERIES I NSTALLATION G UIDE MX800 Se ries Inst al lation Gu ide Part Number 23752, R evision C April 25, 2008 V eriFone ® , Inc. 2099 Gateway Pl ace Suite 600 San Jose, CA 951 10 T eleph one: 408-232-7800 http:/ /www .verifone.c om Printed in the Uni ted S tates of America.
MX800 S ERIES I NSTALLATION G UIDE.
MX800 S ERIES I NSTALLATION G UIDE I CONTENTS P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Inte nded Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Documen t Organization .
ii MX800 S ERIES I NSTALLATION G UIDE Gap in Ca ptur ed Sig nature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 No Response From the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 C HAPTER 5 VeriFone Servic e and Support Retur n a T er minal for Ser vice .
MX800 S ERIES I NSTALLATION G UIDE 1 P REFACE This guide is your pri mary source of infor mation for setting up and ins tall ing the MX800 Series termin als, the MX870 ™ , MX86 0 ™ , MX850 ™ , and MX830 ™ . Intended Audien ce This guide is useful for anyone inst alling and configur ing the MX800 Series terminal s.
2 MX800 S ERIES I NSTALLATION G UIDE Conve nti ons Used in This Document The followi ng table descri bes the conventions used: Acro nym s The following t able descri bes the acronyms used: T able 1 Document Convention s Convention Meaning Blue T ext in blue i ndica tes term s that are cross refere nced.
MX800 S ERIES I NSTALLATION G UIDE 3 C HAPTER 1 Features This chapter presents an overv iew and feature list fo r the MX800 Series terminals. MX800 Series termin als are design ed to offer customers o.
4 MX800 S ERIES I NSTALLATION G UIDE MX830 The MX830 has a 3.5-inc h backlit, 16-sh ade grayscal e display with optional t ouch screen and A TM -style screen-addressable keys. St y lu s The signature capt ure stylus is avail able for any MX800 Series term inal with a touch screen.
MX800 S ERIES I NSTALLATION G UIDE 5 Factory Options Factory o ptions are availabl e for t he MX800 Series termin als, depending on y our needs. Sp eakers The MX870 ter minal is the only term inal with built -in speakers for tones and prompt s.
6 MX800 S ERIES I NSTALLATION G UIDE Appl icati ons S tandard pay ment applications are avail able from V eriFone to in terface with most ECRs. Applicat ions for the terminals are written using a C-ba sed programming language.
MX800 S ERIES I NSTALLATION G UIDE 7 C HAPTER 2 Inst allation This chapter descri bes the MX800 Series inst allation procedures and includes connection examples. Inst alling the De vice This sect ion present s installat ion guidel ines for the MX800 Series t erminal.
8 MX800 S ERIES I NSTALLATION G UIDE Figure 1 Example of T erminal Product Component s T o unpack the shipping carton 1 With the shi pping cart on right side up, o pen the top a nd remove all items fr.
MX800 S ERIES I NSTALLATION G UIDE 9 Selecting a Location Use the following guid elines to select a location for the MX800 Series ter minal. 1 Select a l ocation f or the t erminal t hat of fers adequate ve ntilation and protectio n and is c onvenient f or the us er and merchant.
10 MX800 S ERIES I NSTALLATION G UIDE 6 Slide the termi nal down until the unit seat s securely . Figure 2 Aligning MX800 Series T erminal with the T ypical Mounting Plate PIN Protection Measures The followi ng techniques can be employed to prov ide for ef fective scr eening of the PIN-en try keyp ad dur ing the PI N entry pr ocess.
MX800 S ERIES I NSTALLATION G UIDE 11 V eriFone also recommends inst ruction of t he cardholder regarding saf e PIN-entry . This can be done with a combination of: • Signage on the PED • Prompts o.
12 MX800 S ERIES I NSTALLATION G UIDE 3 Route the multiport cabl e through the races in th e countertop wedge or through the races under neath the wedge.
MX800 S ERIES I NSTALLATION G UIDE 13 2 Slide the module into place ( Figure 6 ) and secure the ret aining screw . Figure 6 Inst alling the Module Installi ng M SA M Cards Follow the step s below to install smart cards (MSAM cards). Often merchants ar e issued MSAM cards to run small applicat ions, suc h as loyalty programs.
14 MX800 S ERIES I NSTALLATION G UIDE 4 Remove any pr eviously inst alled MSAM card by sl iding the card from the MS AM c ar dho ld er . Figure 8 Removing Inst alled MSAM Card 5 Instal l an MSAM card by al igning t he card and carefu lly sliding it wit hin the guides on the cover until i t is fully in serted.
MX800 S ERIES I NSTALLATION G UIDE 15 6 Reinsta ll the compartment cover and door sc rew . Figure 10 Reinst alling the Comp artment Door and Screw Inst alling the Tr i m p l a t e The MX800 Seri es ter minal can b e fitted wi th inter changeable t rimplates to customize the appear ance of the terminal.
16 MX800 S ERIES I NSTALLATION G UIDE Multiport Cable The MX800 Series terminals use a multipor t cable ( Figure 12 ) to ma ke mo st connections , includ ing connecti ons to: • an ECR • an Etherne.
MX800 S ERIES I NSTALLATION G UIDE 17 Connecting ECR in T a ilgate Mode T o connect an ECR to the MX800 Series termi nal, insert the multiport cabl e plug into t he bottom soc ket on the t erminal, as shown in Figure 13 .
18 MX800 S ERIES I NSTALLATION G UIDE Connecting to a Host PC T o connect th e MX800 Series t erminal to a developmen t PC, see Figure 14 , which shows a USB connection with the 23741 -02-R multiport cable.
MX800 S ERIES I NSTALLATION G UIDE 19 Power Up with the Mu lti port Cable This section descri bes how to connect the MX800 Series terminal to a power source using the mult iport cabl e. 1 Make all ot her connect ions befor e connecting the power pack.
20 MX800 S ERIES I NSTALLATION G UIDE Calibrat e T o uch Screen The MX800 Series terminal requires a touch screen cali bration at th e time of inst allati on.
MX800 S ERIES I NSTALLATION G UIDE 21 C HAPTER 3 Maintenance The MX800 Series terminal has no user-maint ainable p arts . The smart card im plementat ion is a propriet ary hardware sol ution that has n o serviceab le par ts.
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MX800 S ERIES I NSTALLATION G UIDE 23 C HAPTER 4 T roublesh ooting During normal, day-to-day operat ion of your MX800 Series ter minal, it is possi ble for minor malf unctions to occur . Following are some examples of possi ble problems, and ste ps to re solve them.
24 MX800 S ERIES I NSTALLATION G UIDE T ransaction Fails to Process The followi ng are the corrective ste ps to be t aken if the terminal does not process the tr ansaction. There are several possible reasons wh y the termi nal may not be operating correctl y or processing tr ansactions.
MX800 S ERIES I NSTALLATION G UIDE 25 Gap in Captured Signature The followi ng are the corrective ste ps to be t aken if there is a gap in captured signatur e. (This procedure does not apply to t he MX830 t erminal witho ut touch screen.) 1 Ensure that the styl us is pr essed hard d uring signature capture.
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MX800 S ERIES I NSTALLATION G UIDE 27 C HAPTER 5 V eriFone Serv ice and Sup port For MX800 Ser ies termi nal probl ems, cont act your local V eriFone r epresent ative or servi ce provi der . For MX800 Ser ies product service and rep air informatio n: • USA – V eriFone Service and Support Gr oup, 1-800-8 34-9133, Monday - Fr iday , 8 A.
28 MX800 S ERIES I NSTALLATION G UIDE 4 Give the MRA r epresent ative t he informat ion gather ed in step 1. If the list of serial numbers is long, fax the list, along wit h the informati on gathered in step 1, to t he MRA dep artment at 727-953-4172.
MX800 S ERIES I NSTALLATION G UIDE 29 C HAPTER 6 S pecification s Te r m i n a l Specifications This chapt er discusse s power requi rements, dimensions, and other s pecificat ions of the MX800 Series t erminals.
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MX800 S ERIES I NSTALLATION G UIDE 31 I NDEX A acronyms , Instal lation Guide 2 applicat ions 6 audienc e, Inst allation Guide 1 C captured si gnature, troublesh ooting 25 connecting ECR T ailgate 17 .
32 MX800 S ERIES I NSTALLAT ION G UIDE features 3 troubles hooting 23 P PC connection 18 PIN protec tion measure s 10 power up wi th multi port cabl e 19 product I D 27 S serial number 27 serial port,.
MX800 S ERIES R EFERENCE M ANUAL 33.
MX800 Series Installation Guide Part Number 23752, Revision C Ve r i F o n e , I n c . 2099 Gate way Place, Suite 600 San Jo se, C A, 951 10 USA T el: (800) V eriFone (8 37-4366) www .
An important point after buying a device VeriFone MX800 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought VeriFone MX800 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data VeriFone MX800 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, VeriFone MX800 you will learn all the available features of the product, as well as information on its operation. The information that you get VeriFone MX800 will certainly help you make a decision on the purchase.
If you already are a holder of VeriFone MX800, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime VeriFone MX800.
However, one of the most important roles played by the user manual is to help in solving problems with VeriFone MX800. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device VeriFone MX800 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
