Instruction/ maintenance manual of the product GL-1010 Toshiba
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GL-1010 Adm inistrator ’ s Guide V ersion 1.2.1 1 Your guide to installing, conf iguring, and troubleshooting the Toshiba e-STUDIO GL-1010 Electronic Document Proce ssing System.
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GL-1010 Administrator ’ s Guide For Installing and Tr oubleshooting Your Toshiba e-STUDIO GL-1010 Electro nic Document Proces sing System.
END USER SOFTW AR E LICENS E AGREE MENT INST ALLING OR OTHERWISE USING THIS SOFTWARE PRODUCT CONSTITUTE S YOUR ACCEPT ANCE OF THE FOLLOWING TERMS AND CO NDITIONS (UNLESS A SEP ARA TE LICENSE IS PROVIDED BY THE SUPPLIER OF APPLICABLE SOFTWARE IN WHICH CASE SUCH SEP AR A TE LICENSE SHALL APPL Y).
TRADEMARKS: n Ethernet is a tradem ark of US Xer ox Corpor ation. n The official name of W indows 95 is M icrosoft Wi ndows 95 O peratin g Sys tem. n The official name of W indows 98 is M icrosoft Wi ndows 98 O peratin g Sys tem. n The official name of W indows 2000 is M icrosoft W indow s 2000 O perating System .
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GL-1010 Administrator ’s Guide vii T ABLE OF CONTENT S LIST OF T ABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X V PREFAC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii GL-1010 Admin istrator ’s Guide Plannin g and Pre paration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Before Y ou Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Developi ng an I nstall ation S trategy .
GL-1010 Administrator ’s Guide ix Basic Func tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Accessing Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Viewin g Devic e Informa tion .
x GL-1010 Administrator ’s Guide Considera tions and Limi tati ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 16 Prerequis ites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 16 Network Print er Setup .
GL-1010 Administrator ’s Guide xi INSTALLING CLIENT SOF TWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 1 Installing Wi ndows Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Considera tions and Limi tati ons . .
xii GL-1010 Administrator ’s Guide Device Name Does Not Default . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Print Jobs Not Outpu t From Copi er . . . . . . . . . . . . . . . . . . . . . . . . . 216 Device S tatus Indicators . . . . . .
GL-1010 Administrator ’s Guide xiii “This Port is Curren tly in Use ” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 “Problem wi th the Curren t Printer Setup” . . . . . . . . . . . . . . . . . . . . . 247 T wa in Driver Errors .
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GL-1010 Administrator ’s Guide xv S t yles an d Conventi ons Used In Thi s Guid e . . . . . . . . . . xxiii Key T erm s and Conc epts Defined . . . . . . . . . . . . . . . . . .x xvii GL-1010-Su pported Pr otocols . . . . . . . . . . . . . . . . . .
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GL-1010 Administrator ’s Guide xvii PREFACE The GL-1 010 Administ rator’ s Gui de prov ides de tail ed instruc tions fo r set ting up the GL-1010 c ontrol ler and i nsta lling GL-1010 cli ent soft ware, tra nsforming t he T oshiba e-STUDIO28/35/45 in to a complete, netwo rk-con nected document pr ocessing system.
xviii GL -1010 Administrator ’s Guide INTRO DUCTION T oshiba’ s Electroni c Document Processi ng System T oday , the noti on of co nnecting mul ti-func tiona l copier s to a network t o improv e document qu alit y , processi ng speed, a nd overall produc tivity is no l onger a nove l one.
GL-1010 Administrator ’s Guide xix the T oshiba e-STUDIO28 /35/45 , refe r to t he T oshiba Operator’ s Manual for Copying Functi ons or cont act yo ur T oshiba auth orized dea ler fo r support . For i nformat ion on u sing pr inter driver s and ot her cl ient sof tware, please re fer t o the GL-101 0 Operator’ s Guide (Basic).
xx GL-1010 Administrator ’s Guide Sche duled Pri ntin g The Print Schedul ing feat ure allo ws you to speci fy the dat e and time you wa nt to pri nt your jo b.
GL-1010 Administrator ’s Guide xxi Addition ally , you can use the Email to Print fu nction to sen d a home email to the GL-1010, when i t is conf igured as a POP3 clien t.
xxii GL-1010 Administrator ’s Guide walk to t he copier only t o find the ir jo b incomplet e or unsucces sful. GL DocMon also pr ovides a menu link t o the T opAccess web administration uti lity .
GL-1010 Administrator ’s Guide xxiii M ACINT OSH For the Mac intosh pl atfor m, GL-1010 s oftware i ncludes a PPD driver extens ion fi le that works i n conjun ction wit h the s tandar d Macintosh LaserW riter 8 printer dri ver version 8.6.5 (or higher) to provi de print ing to the GL-1010.
xxiv GL-1010 Administrator ’s Guide Bold, sans serif font , initia l cap s Buttons, c ontrols , tabs , or me nu options on ap plicati on wind ows and dial og box es. Double-cl ick Properties and click Servi ces . From the Novel l Printi ng group box, cl ick On to enable Novell Prin ting.
GL-1010 Administrator ’s Guide xxv Manua l Organi zati on The GL-1010 Ad minist rator ’ s Guide is or ganized into t hree parts, a nd each part is f urth er divide d into chapte rs. The followi ng outl ine su mmarizes the i nformat ion con taine d in each chap ter .
xxvi GL-1010 Administrator ’s Guide Chapte r 9, In stalling Client Softw ar e —pro vides p rocedur es fo r instal ling cli ent so ftware an d printer drive rs, as wel l as opt ional GL-1010 too ls, to estab lish netwo rk printi ng to the GL-1010 from client workstat ions.
GL-1010 Administrator ’s Guide xxvii in other produc t guides. In addi tion t o the ter minolog y defi ned here, re fer t o the Gloss ary at th e end of this manual, wh ich defines even mor e acronyms a nd indus try ter minology .
xxviii GL -1010 Administrator ’ s Guide SUPPLEM ENT AL REFERENCES In ad dition to th e info rmatio n in th is gui de, the follo wing refere nce mate rial is avail able to assist you in using a nd op.
GL-1010 Administrator ’s Guide xxix GL-1010 Admini strato r ’ s Guide (thi s guid e) Y ou can find the .pdf versi on of thi s guide on the e-ST UDIO GL- 1010 Admin’ s Client CD-ROM.
xxx GL-1010 Administrator ’s Guide web-based util ity , T opAccess (End Use r Mode). Th e guide al so provides inst ructions for l ocal s cannin g and re mote manag ement of scan j obs.
GL-1010 Administrator ’s Guide xxxi n IPP port monit or , wh ich enabl es printing to Int ernet -capab le printe rs, suc h as th e GL-1010. n Macin tos h PPD f ile, with exten ds t he La serWriter dr iver to support printing to the GL-1010 fro m Macintos h workstat ions.
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SETTING UP AND INST ALLING THE GL-1010 PA R T 1.
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GL-1010 Administrator ’s Guide 3 T opics: The Big Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Planning and Prep aration . .
4 GL-1010 Administrator ’s Guide THE BI G PICTUR E The e-STUDIO GL- 1010 Elect ronic Document Proce ssing System consists of a T oshiba e-STUDIO 28/35/45, GL-1010 control ler , and client software.
GL-1010 Administrator ’s Guide 5 then aut omaticall y rebo ots. Thi s does not apply t o the cont roll er that doe s not h ave a T oken Ring NIC. Network Configurat ion After t he GL-1010 controll e.
6 GL-1010 Administrator ’s Guide network- connect ed works tation u ntil you instal l the printer driver s (or t he Unix filter s or Maci ntosh PPD fi le) o n the cl ient machines.
GL-1010 Administrator ’s Guide 7 Consi der Netwo rk Pro tocol Limi tations The foll owing se ction s outl ine the va rious confi guration o ptions the GL-101 0 suppor ts as well as any limit ations yo u may encou nter when settin g up GL -1010 prin t serv ices f or your network e nviron ment.
8 GL-1010 Administrator ’s Guide n Users wil l not have to loo k up the current ly ass igned IP Address e very t ime they want to ac cess the e mbedded W eb ser ver .
GL-1010 Administrator ’s Guide 9 Deci de a Devi ce Nam ing Co nven tion DEVICE NAME Deci de a uni que nam e for the d evi ce ( i.e ., t he h ost name ). By default , the Mi crosoft Co mputer Na me will be se t to GL< MAC Address > , where MAC Address is the uni que medi a access control of the NIC i nstal led in t he control ler .
10 GL-1010 Administrator ’s Guide Gateway [blank] This pr operty can b e configu red only if TCP/IP is enabled a nd IP Add ressing i s set to Man ual. DHCP c an be use d to set the Gatew ay add ress. Subnet Mask 255.0.0.0 This pro perty ca n be c onfigure d only if TCP/IP is enabled a nd IP Add ressing i s set to Man ual.
GL-1010 Administrator ’s Guide 11 NetW are Print ing Disabled For NDPS s upport, y ou will need to configur e the GL- 1010 as an ND S PSERVER or NPRI NTER. NDPS is a separate so ftware compon ent NLM , which yo u must install on the N etWare file server .
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GL-1010 Administrator ’s Guide 13 T opics: Navigating th e Control Pan el . . . . . . . . . . . . . . . . . . . 14 Performing Adm in Functions . . . . . . . . . . . . . . . . . . . 14 Controlling GL-1010 Operation . . . . . . . . . . . . . . . . . 45 Monitoring the Print Queue .
14 GL-1010 Administrator ’s Guide NAVIGA TING THE CONTROL PANEL The T oshiba digit al copi er incl udes a c ontrol panel on t he top front o f the copi er fr om which stan dard co py operati ons, as well as networ k prin ting and a dminist rative f uncti ons, ca n be programmed.
GL-1010 Administrator ’s Guide 15 Logging In The fir st ti me you acc ess admini strativ e funct ions fr om the copier’ s LCD T ouch Scre en, you must defi ne the pa ssword. Once set, you will be requi red to enter th is fi ve-digit code e ach ti me you acces s the a dminis tration scree ns.
16 GL-1010 Administrator ’s Guide 4 Press CHANGE PASSWORD to displa y the Chan ge Admin Passwo r d screen. 5 Press the OL D PASS W OR D field to giv e it foc us and the n use the contr ol p anel’s numeri c keyp ad to ent er th e ex istin g passwo rd.
GL-1010 Administrator ’s Guide 17 For ex ample, th e default Auto Sense config uration s etti ng for the IPX proto col. W ith Auto Sens e enabl ed, the GL-10 10 automa ticall y deter mines the a ppropr iate IPX frame ty pe and issues SAP packet s over the networ k, which are used for d evice discover y .
18 GL-1010 Administrator ’s Guide 3 Enter your five-di git, numeri c password. Pr ess OK . The Admin Menu is displaye d: 4 Press NET WORK SETTING to displ ay the Network Setti ng scr een: 5 T o access specif ic pro tocol settings , press the appl icabl e soft key .
GL-1010 Administrator ’s Guide 19 Config uring TCP/I P Protoc ol Sett ings 1 From the Network Setting menu, press t he TCP/IP soft k ey . The TCP/IP Setting scree n i s d isp lay ed: 2 By defaul t, the IP Address a cquis ition mode is DHCP .
20 GL-1010 Administrator ’s Guide The Appl y Changes Check s creen is displ ayed any ti me control ler set tings cha nge: 5 If you ar e finis hed chan ging co ntrol ler sett ings pre ss YES . Otherwis e, pres s NO to conti nue you r session . Once th e control ler reboo ts, a co nfigur ation page print s out.
GL-1010 Administrator ’s Guide 21 3 Enter th e IP Addres s of the Pri mary or Se condar y WINS and/ or DNS serve r using t he copi er ’ s numeric keypa d.
22 GL-1010 Administrator ’s Guide Config uring IP X/SPX Protoco l Settin gs 1 From the Network Setting menu, press IPX / SPX to displ ay the IPX/SPX Setting sc reen: 2 If you ar e running a TCP/IP- only networ k, pre ss DISA BLE . Otherwis e, click ENABLE to ok or modify the IPX/SPX frame type.
GL-1010 Administrator ’s Guide 23 The Appl y Changes Check s creen is displ ayed any ti me control ler set tings cha nge: 5 If you ar e finis hed chan ging co ntrolle r sett ings, pre ss YES . Otherwis e, pres s NO to conti nue you r session . Once th e control ler reboo ts, a co nfigur ation page print s out.
24 GL-1010 Administrator ’s Guide The Appl y Changes Check s creen is displ ayed any ti me control ler set tings cha nge: 4 If you are finished changes t he sett ings, pres s YES . Ot herwise, press NO to cont inue your s essio n. Once th e contr oller reboots , a conf igurati on page p rints out .
GL-1010 Administrator ’s Guide 25 3 Press t he APPLETALK NAME fie ld to disp lay th e touch keyboar d. Ente r the A ppl eT alk nam e, wh ich is the s ame a s the Microsof t Computer Name (devic e name).
26 GL-1010 Administrator ’s Guide Config uring T oken Ri ng Se ttings 1 From the Network Setting menu, press TOK EN RING to disp lay the T oken Ring Sett ing screen: 2 Set the T oken Ri ng speed : 4 MB / S or 16 MB / S . Al ternate ly , sel ect AUTO to au toma tica lly sense and s et th e co rrect s pee d.
GL-1010 Administrator ’s Guide 27 Modifying Device Set tings Naming the Devic e and Workgro up 1 From the Admin M enu , press DEVICE SETTI NG to disp lay the Device Setting sc reen: 2 Press t he DEVICE NAME field to di splay the touch k eyboard : 3 Enter t he device n ame, which is the sa me as the Micros oft Computer Name.
28 GL-1010 Administrator ’s Guide 4 Press t he WORKGROUP field t o displ ay the alphanumeri c touchpad and ent er the name of the workgro up to which t he GL-1010 bel ongs. Maximum 15 c haract ers. 5 Press OK to sav e the c hanges for the du rati on of th e session .
GL-1010 Administrator ’s Guide 29 1 From an y of t he Ad mi n scre ens , pr ess OK . If any changes have occu rred d uring t he durati on of t he ses sion, the Apply Changes Check sc reen displ ays: 1 If you ar e finis hed chan ging co ntrolle r sett ings, pre ss YES .
30 GL-1010 Administrator ’s Guide Restoring the Default GL-101 0 Settings 1 From the Admin M enu , press FACTORY DEFAULT . A confir mation mes sage i s displa yed: 2 Press YES t o resto re all net work and dev ice set tings. Pre ss NO to retu rn to th e Admin Menu with out changi ng cur rent setting s.
GL-1010 Administrator ’s Guide 31 INTROD UCTION T O WI RELESS NE TWORKI NG This sect ion des cribe s T oshi ba's implement atio n of the Cisco Ai ronet 350 Series W orkgroup Bridge AIR-WGB35x an d Cisco Ai ronet 350 PCI 802.1 1b wireless Net work Inte rface Card (NIC).
32 GL-1010 Administrator ’s Guide Infrast ructure T o com muni cat e with an AP , the SS ID o f the clien t mus t matc h the SSID of the ac cess point. The channel is se t on "aut omatic". The Defaul t Acce ss Po int (D AP) does n ot need to be s pecif ied.
GL-1010 Administrator ’s Guide 33 Connect th e W orkgroup Brid ge to the embedded Et hernet NI C using the suppli ed net work ca ble. Conf igure the Network ing on the co ntr oll er vi a the A DM IN >N ETWORK S ETTING button . Extensibl e Authen ticati on Proto col (EAP) i s suppor ted.
34 GL-1010 Administrator ’s Guide SETTIN G UP THE W IRE LESS N ETWO RK USING THE AIR-P CI35X If both the embe dded NIC and t he wire less NIC ar e enabl ed, the wireless NI C must be config ured fo r Ad Hoc (p eer -to-p eer).
GL-1010 Administrator ’s Guide 35 n If the Infr astructu re net work ty pe was s elect ed, con figure an y of the ne twork p rotocols as need ed n If the Ad Hoc netwo rk type was selected and th e TCP/IP protocol is to be used, sele ct M ANUAL M Set the static I P addre ss to 1 92.
36 GL-1010 Administrator ’s Guide n S elect IPX/SPX and select DI SABL E (press NO if as ked to reboot) n S elect A PPLE T ALK and sel ect DISABLE (p res s NO when asked t o reboot) n Select TCP/IP and selec t M ANUAL M Set the static I P addre ss to 0 .
GL-1010 Administrator ’s Guide 37 n To u s e A PPLE T ALK , S elect A PPLE T ALK and sele ct ENABLE (press NO when asked to re boot) n To u s e T C P / I P, s e l e c t M ANUAL M Set the static I P addre ss to 1 92.168.2.2 , Subnet Mask to 255.255.255.
38 GL-1010 Administrator ’s Guide M If DHCP is sel ected, sel ect M ANUAL (make s ure the IP address and Defa ult Gatewa y are a ll blanks or zeros) M If M ANUAL is selecte d, set the st atic IP a ddress and Default Gateway to a ll zeros or blanks 3 Reboot th e contr olle r .
GL-1010 Administrator ’s Guide 39 5 Conf igu re th e wir ele ss ne tw ork ing on the Cis co c ard vi a t he A DMIN > W IRELES S S ETTIN GS b utton o n the fron t panel .
40 GL-1010 Administrator ’s Guide Configuri ng Wireless Ethernet from the Copier Fr ont Panel Admin Sc reen Pres s the W IREL ESS S ETT INGS soft key .
GL-1010 Administrator ’s Guide 41 After t he netwo rk setti ngs ar e configur ed the W i reless informat ion i s shown. In the s tatus ar ea on t he top of t he copier display , the Data Rat e will be sho wn on the thi rd line. The panel will indicate either Not Connected or dis play t he curr ent t ransf er rate.
42 GL-1010 Administrator ’s Guide In the ne xt scree n, you ca n configur e the De fault Acc ess Poi nt. In Infr astr ucture Mo de, the Channel v alue canno t be edi ted. I n Ad Hoc mode, the Channel value can be set by pressi ng the CL EAR/ STO P hard k ey to clea r the field be fore e ntering a new valu e.
GL-1010 Administrator ’s Guide 43 Press the d own a rrow to co mple te t he wir eless NIC s ett iings . Y ou can also co nfigure t he wireles s NIC set tings fr om T opAcces s 1 Logi n as the s ystem ad mini stra tor . 2 Click th e Administration tab .
44 GL-1010 Administrator ’s Guide This scr een in cludes both th e network a nd card sett ings for t he wireless NI C. 5 Once you hav e ente red th e sett ings, c lick Save . For more infor mation on wir eless NIC sett ings, con sult the Cisco Air onet W ir eless LAN Ad apters 340 and 350 Se ries Quick S tart Guide .
GL-1010 Administrator ’s Guide 45 CONTROLL ING G L-101 0 OPERA TION The foll owing fu nction s can be per formed from t he copi er ’ s LCD T ouch Screen to cont rol GL- 1010 ope ration: n T urn th.
46 GL-1010 Administrator ’s Guide n PCL font l ist shows a ll PCL prin ter f onts i nstalle d on the GL-1010. n PS3 font l ist shows all Po stScri pt (leve l3-co mpatibl e) fonts instal led on the GL-1010. Y ou can selec t only one te st page to print at a t ime.
GL-1010 Administrator ’s Guide 47 4 Press t he soft key that corre sponds to t he typ e of test page you want t o print: CONF IG PAGE , PC L FONT LIST , or PS 3 FONT LIST . 5 After pr inti ng test pa ges, pr ess BAC K to r eturn to th e main Print M enu.
48 GL-1010 Administrator ’s Guide 3 Press REB OOT . Y ou will be asked t o confir m that y ou want to reboot t he cont roll er: 4 Press YE S to procee d. The con troller goes o f fline whi le rebooti ng and the L CD T ouch Screen displ ays at f irst Shut- down in progress and then Starting Controller.
GL-1010 Administrator ’s Guide 49 1 Press t he PRINTER/NETWORK ha rdkey . 2 Press t he PRINT ta b. Th e mai n Pr int Menu displ ays: 3 Press SHUTDOWN . Y ou will be asked to co nfirm that you want to shut down the c ontro ller: 4 Press YES to pr oceed.
50 GL-1010 Administrator ’s Guide MONITO RING THE P RINT QUEUE From copie r ’ s LCD T ouch Scre en, you c an manage Sche duled Jobs, Private Pr int Jobs , and Pro of Pri nt Jobs. Manage Scheduled Jobs Viewing t he Sc hedule d Jobs Queu e 1 Press t he PRINTER/NETWORK ke y .
GL-1010 Administrator ’s Guide 51 4 Press BA CK to retur n to th e main Pr int Menu . Relea se Sc hedu led Jo bs 1 Access t he Schedu led Jobs qu eue. 2 Scroll to the job you want to pri nt. 3 Press RELEASE to pri nt th e job no w , rathe r than at the schedule d time.
52 GL-1010 Administrator ’s Guide Deleti ng a Priv ate Pr int J ob 1 Access t he Priv ate Print Jobs q ueue. Ref er to V iewing the Private Print Queue on page 51 f or detai ls. 2 Scroll to the job you want to del ete. 3 Press DELETE . Y ou are asked to conf irm that you want t o delete the se lecte d job.
GL-1010 Administrator ’s Guide 53 Manage Proof Pr int Jo bs Viewing t he Pr oof P rint Jobs Q ueu e 1 Press t he PRINTER/NETWORK ke y . 2 Press t he PRINT ta b.
54 GL-1010 Administrator ’s Guide 3 Press RELEASE . The Edit Pr oo f Print Job scr een is di spl aye d: 4 The origi nal numb er of copi es sel ected to print, min us the proof pr int copy , appears in the NUMBER OF COPIES field. If necessa ry , you c an modify th e numb er of remai ning copi es using th e nume ric keypa d.
GL-1010 Administrator ’s Guide 55 Enabl ing Departm ent Codes Y ou must enable or di sable the Depar tment Code from t he dig ital copier L CD panel. I n T opAccess, the GL- 1010 Administ rator can see wheth er the Depart ment Code system is e nabled.
56 GL-1010 Administrator ’s Guide Creat ing Departm ent Cod es Department Codes can be cre ated fro m the dig ital cop ier LCD panel or from the T opAcce ss web ut ility . Each depart ment is gi ven a department name and a corresp onding 5 -digit De partment Cod e.
GL-1010 Administrator ’s Guide 57 1 The GL-1010 r eport s Department Code to th e digi tal copie r . 2 In T opAccess the us ers ca n clic k on the Counters t ab to display counte r tot als. Pr int a nd Copy to tals will alway s be shown. The Sc an and Fa x tota ls will be displaye d only i f the Scan and Fa x opti ons are in stalled .
58 GL-1010 Administrator ’s Guide to the Mas ter Depart ment Code. The "Inva lid Depart ment Code" job icon wi ll be enab led at the c opier LCD p anel. Click to see t he list o f all in valid Depar tment Code j obs. These job s may be r eleased b y enter ing a val id Depar tment Code or th e Master Depa rtment Code.
GL-1010 Administrator ’s Guide 59 include a valid Dep artment Code will be sent to the " Invalid Department Code" (I DC) queue. If the Department Code is valid, th e appropr iate department cou nter wil l be increment ed accordi ngly .
60 GL-1010 Administrator ’s Guide The T opAcces sCom pos er fo lder s cre en a ppear s. 6 Click th e fold er for the qu eue to view and click OPE N . The folde r cont ents scr een appe ars. 7 Press t he up and down arrow so ft key s to scrol l thr ough th e jobs in the li st one at a time.
GL-1010 Administrator ’s Guide 61 The Proper ty scree n appear s. 9 Modify the print settin gs and pr ess PRINT . 10 Press L OGOUT to retur n to t he T opAccessComposer login scr een.
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GL-1010 Administrator ’s Guide 63 T opics : Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Basic Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Administrator Functions . . . . . . . . . . . . .
64 GL-1010 Administrator ’s Guide OVERVI EW T opAccess is a web-b ased job an d devic e manageme nt tool t hat allows us ers to ac cess GL- 1010 dev ice infor mation over t he inter net . This chap ter e xplain s how to r un and u se T opAccess (Administ rator f unctions) .
GL-1010 Administrator ’s Guide 65 The T opAccess web page i s dis played: When you init iall y open the T opAccess W eb site, yo u have ac cess to end-u ser fu nctio ns, such as view ing device sett ings an d the print q ueues. Y ou must log on as admin istrato r to perf orm administ rati ve functi ons.
66 GL-1010 Administrator ’s Guide Screen t o log on to adminis trative function s. The de fault admi n pa ssw ord i s 1234 5 . If you have no t set the usern ame and passwo rd, use the def aults an d then i mmediate ly change the pass word to maintai n secu re acc ess.
GL-1010 Administrator ’s Guide 67 6 In the Proper ties area, enter an a dministra tive passwor d str ing for the device in th e Adminis trat or's Pa ssword f ield . This passwo rd will be requi red for a ll sub sequent Admin istr ator logins. 7 T o enter a new passwo rd, simpl y enter t he new pa ssword over the old pas sword.
68 GL-1010 Administrator ’s Guide T o access the W eb-based he lp sys tem, click the Help link a t the bottom of the pag e. In He lp, cl ick one of the foll owin g tabs : n T o browse through t opics b y category , click t he Contents tab. Y ou wil l notice that topics are or gani zed into books.
GL-1010 Administrator ’s Guide 69 n The conta ct name and p hone number for the person responsi ble for managing the GL-1 010. n List of alerts, if app licable n Paper T rays of thi s device ( media s ize, media t ypes, c assette s and their statu s).
70 GL-1010 Administrator ’s Guide Managing the Job Queues From T opAcce ss, you can vie w and del ete prin t jobs fr om the queue. If you have insta lled th e optional Net work Scan fea ture or Network Fax featu re, you will a lso see t abs dis played fo r managing the Fax and Scan jo b queues.
GL-1010 Administrator ’s Guide 71 Setting Prefer ences Click th e Pref erences t ab to s et option s such th e date a nd time format, t he number of jobs a nd messag es to dis play in th e logs, and the l anguage sett ing fo r the W eb browse r . Change pre feren ces by s electin g the op tion fro m the dro p-down list.
72 GL-1010 Administrator ’s Guide Viewi ng Job Count s The Counter s page al lows aut horized us ers to view job co unts by departme nt or for all de partmen ts. Y ou are required to ent er a valid Dep artment Code to acc ess t he counter infor mation.
GL-1010 Administrator ’s Guide 73 Addition ally , you can perfor m the fol lowing remote operatio ns from this pa ge: n Shut down t he GL-1010 n Reboot th e GL-1010 n T urn the GL-10 10 onli ne or o.
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GL-1010 Administrator ’s Guide 75 Device Copi er Settings This page allows you to chan ge the follo wing copier sett ings: n The A uto C lea r feat ures all ows y ou t o spec ify when the copier s hould a utomati cally r eturns to th e default scre en and setti ngs.
76 GL-1010 Administrator ’s Guide n The Sorte r Mode Attri butes al low you to se t how con troller sorts c opy jobs using the fini sher . For exampl e, all copy jobs may b e di rec ted to one out put tray or s orted util izin g th e 3 trays a s sortin g bins.
GL-1010 Administrator ’s Guide 77 Devi ce P rinte r Set tin gs This page allows you to per form the followin g funct ions: n Specify the numbe r of days t o hold private a nd proof print jobs.
78 GL-1010 Administrator ’s Guide Device V ersion Settings This page displays versi on informat ion fo r variou s devic e components ..
GL-1010 Administrator ’s Guide 79 Changing Network Setti ngs From the Admi nistrat ion tab, Cl ick th e Setu p submenu, the n click the Netw o rk link on t he menu t o open the Ne twork page. These set tings al low you t o enable a nd set dif ferent p rotoco l paramete rs, in cludin g IPX/SPX, TCP/ IP , NetBEUI, and AppleT alk.
80 GL-1010 Administrator ’s Guide Enabling Pri nt Services From the Adminis tration tab, click the Setup submenu, the n click the Prin t Servi ces link on the menu to open t he Pri nt Service s page. From this pa ge, you can ena ble Novell , Micros oft, LPD, IPP , or AppleT alk printing.
GL-1010 Administrator ’s Guide 81 Setting Email Parameters If the option al sca n feat ure is inst alled , clic k the Administr ation tab, clic k the Setup submenu, t hen c lick th e Ema il li nk to.
82 GL-1010 Administrator ’s Guide 6 Select a Poll ing Rat e. Poll ing r ates cont rol ho w frequ ently the T opAccess will pol l the c ontro ller for new ma il. 7 Ente r a Em ail P ass word . 8 Re-enter to confi rm the P assword ent ry . 9 Click Save .
GL-1010 Administrator ’s Guide 83 Changing Scan Agent s From the Adminis tration tab , clic k the Setup submenu, then click the Scan Agents link on the menu to o pen the Scan Age nts page. Click Reset to ignor e the c urrent c hanges a nd retur n to pre vious setti ngs.
84 GL-1010 Administrator ’s Guide Viewi ng Logs T opAccess includes a Messag e Log and a Jobs Lo g. Messag e Log From the Adminis tration tab, click the Logs link on the menu. Click t he Print Msg li nk t o see a log of prin t err ors. Click the PC- Fax Msg link to see a l ist of PC-Fax error s.
GL-1010 Administrator ’s Guide 85 Jobs L og From the Administ ration tab, cli ck t he Logs submenu. This page display s a l og of all Print, Scan, PC- Fax and Routed F ax jobs t hat origina ted on the devic e. Set t he total number of j obs dis played from the Prefere nce s ta b.
86 GL-1010 Administrator ’s Guide 6 Enter t he Directo ry Serv ice Name, Server IP Ad dress, Port Number (Opti onall y , you ca n enter a Search Base, se lect a Search T imeout and enter a Maximum Number of Res ults.
GL-1010 Administrator ’s Guide 87 The enter ed sea rch key s are appl ied to th e att ributes s hown belo w . When the searc h resu lts are retur ned, the y are a pplied as foll ows: W ORKING WI TH THE AD DRESS B OOK T opAccess comes comp lete wit h an Addre ss Book f eature.
88 GL-1010 Administrator ’s Guide 6 Ente r the Last Name . A maximum of 32 charact ers is allow ed. 7 Ente r the First Name . A maximum of 32 cha racters is allow ed. 8 Ente r the Email Address . A maxi mum of 90 chara cters is allow ed. 9 If you wan t to add t he new con tact to a group, cli ck the desire d group( s) in the Group di splay .
GL-1010 Administrator ’s Guide 89 5 Click Edit . 6 Modify the name and informati on as neede d. 7 Click OK to save you r new se ttings. Edit Address Book Group s 1 Logi n as the s ystem ad mini stra tor . 2 Click th e Administration tab . 3 Click th e Address Book submenu.
90 GL-1010 Administrator ’s Guide Creating Reci pient s for T emplates 1 From th e T emplate Proper ties - Agent Settings Page, click th e Age nt Se tti ngs drop-d own arro w and selec t the d esired Sc an Agen t for t he te mpla te (Se nd to Ema il or Se nd to iFa x).
GL-1010 Administrator ’s Guide 91 3 Scroll down the page or cl ick t he li nk to “re cipie nt list ” in T o colu mn and cli ck New . The A dd Addr ess dial og wi ll di spl ay . 4 Enter t he Last Name, Fi rst Na me and re quired Emai l Address. 5 Click OK .
92 GL-1010 Administrator ’s Guide Using the Address Book with T em plates 1 From th e T emplate Proper ties - Agent Settings Page, click th e Scan Agen t s drop-down arrow a nd sel ect the de sire d Scan Agent for the t emplate (Send t o Email , Send to iFax ).
GL-1010 Administrator ’s Guide 93 The Addres s Book dia log will display . 4 Select the des ired Group List to di splay the member s of the respect ive l ist.
94 GL-1010 Administrator ’s Guide 7 Click Search . Search Res ults and the numbe r of mat ching res ults are display ed. Click th e radi o button t o sele ct a c ontact and clic k OK to view the Contact Proper ties page for t he sel ected contact. Importing Dat a i nto the Addr ess Book 1 Logi n as the s ystem ad mini stra tor .
GL-1010 Administrator ’s Guide 95 Upload Sof tware to the Contr oller The syste m adminis trato r can upl oad the Fax driver , Print er driver , Macintosh PPD, AI X Filters , HP Filter s, Solar is Filt ers and the Sc an Driv er to the contr oller to share with other users .
96 GL-1010 Administrator ’s Guide Remove Sof tware from the Control ler The syste m adminis trator can remov e client software from th e control ler to f ree up memo ry space. 1 Logi n to the sy stem as th e ad mini stra tor . 2 Click th e Administration tab .
GL-1010 Administrator ’s Guide 97 4 Click th e Backup link. 5 Click Cre ate New File to proceed . 6 If you ha ve prev iously cr eated a backu p file, a me ssage stati ng “An old bac kup fi le exist s in the c ontrolle r . Do you want to r eplace i t?” will displa y .
98 GL-1010 Administrator ’s Guide 3 Click th e Restore link. 4 Enter t he name of th e previ ously saved fil e or sele ct th e Browse button to locate the file. 5 Click th e Upload button t o uploa d the f ile. The Restor e screen appear s and di splays t he backu p file info rmatio n.
GL-1010 Administrator ’s Guide 99 1 Login as a n Administr ator . 2 Click th e Administration tab . 3 Click th e Maintenance sub menu. 4 Click th e Delete Files link to o pen th e De lete Files pag e. The vari ous fi le folder s set up in the c ontro ller are "Proces sing Dat a" for curr ent jo bs data f older .
100 GL-1010 Administrator ’s Guide Install Cl ient So ftware If the system admini stra tor ha s uploaded softwa re to th e control ler , users can i nstall t he sof tware on t heir works tati ons. 1 Click th e Inst all Software link at the bo ttom of the scree n.
GL-1010 Administrator ’s Guide 101 Device Search Y ou can locate a nd conne ct to a ll other GL-1010 a nd/or SC-2 devices connect ed to your networ k. 1 Click th e Device Search link at the top of your browser 's window . 2 Check the boxes t o select the dev ices tha t you want to locat e.
102 GL-1010 Administrator ’s Guide A window appea rs show ing the re sults of your de vice sear ch. 5 Find the GL-1010 o r SC-2 devi ce to c onnect to in th e Devic e Search Res ults list and click the co rresp onding l ink. A browser wi ndow cont aining t he T opAccess scre en for the select ed devi ce appe ars.
GL-1010 Administrator ’s Guide 103 T opics: Recovery Up date . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Maintenance Update . . . . . .
104 GL-1010 Administrator ’s Guide RECOVERY UP DA TE The e-STUDI O GL-1010 Recovery CD- ROM is use d to upgr ade or rest ore the op erati ng sys tem on the GL- 1010 cont roller . There are two wa ys to up date the o perating syste m: n Boot the GL- 1010 from t he e-STUDIO GL -1010 Recover y CD-ROM.
GL-1010 Administrator ’s Guide 105 When the con trol ler finishe s boot ing up, a process t hat t akes almost thre e minutes, t he Offline OS Update V ersion screen display s: If thi s screen d oes not display , the contr oller di d not boot o f f the CD success fully .
106 GL-1010 Administrator ’s Guide If you ex perience proble ms duri ng the updat e process , or if the syst em does n ot come b ack onl ine afte r the u pdate process completes, pleas e conta ct your T oshiba aut horized dealer for su pport. Up date OS From Control Panel 1 Press t he PRINTER/NETWORK ha rd key o n the copi er cont rol panel.
GL-1010 Administrator ’s Guide 107 3 Insert the e-STUDIO GL- 1010 Reco very CD-ROM into the contr oll er ’ s CD dri ve an d th en pr ess UP DATE OS . The OS Update V ersion scre en di spla ys. 4 Confirm the Cur rent OS and New OS versi ons are c orrect.
108 GL-1010 Administrator ’s Guide CD-ROM mode. The followin g screen displays. Note that the contr oll er is now o ffline. If thi s screen d oes not display , the contr oller di d not boot o f f the CD succ essfull y . Refer to OS Update Does Not Boot Off CD on page 229 .
GL-1010 Administrator ’s Guide 109 process completes, pleas e conta ct your T oshiba aut horized dealer for su pport. MAINTE NANCE U P DATE Use the Mai ntenan ce Updat e procedur e to upd ate the c ontrol ler softwar e. This method re tains the cont roller' s curr ent configur atio n.
GL-1010 Administrator ’s Guide 11 0 3 Press UPDATE SYSTEM to display t he S ystem Up date main menu. 4 Insert the CD that conta ins the update d cont roller softwa re in the GL-101 0 CD-ROM drive and then pr ess UPDATE CONTROLLER . The Contr oller Up date V ersion screen is display ed: 5 Make sure t he infor mation d isplayed is cor rect.
GL-1010 Administrator ’s Guide 111 When the update is comp lete, the CD is ej ected fr om the CD-ROM drive an d the c ontrolle r reboots automat ically . Up dating the GL-1010 with Localized Printer Drivers The GL-1010 d oes not come wit h local ized pri nter drivers pre-in stalled.
GL-1010 Administrator ’s Guide 11 2 3 Press UPDATE SYSTEM to display t he S ystem Up date main menu. 4 Insert the e-STUDIO GL- 1010 Cli ent CD-ROM in th e GL-1010 CD-ROM drive and t hen press UPDATE CONTROLLER . The Contr oller Up date V ersion screen displays.
EST AB LISHING NETWORK PRINT SERVICES PA R T 2.
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GL-1010 Administrator ’s Guide 11 5 T opics: Network Printer Mode . . . . . . . . . . . . . . . . . . . . . . . 1 16 Print Server Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 8 NDPS Mode . . . . . . . . . . . . . . . . . . . . . . . .
11 6 GL-1010 Ad ministrator ’s Guide NETWORK PR INT ER MODE Considerati ons and Limit ations The GL-1010 c an func tion as e ither a Ne tW are Network Pr inter or a Pri nt Serv er , but not bot h concurre ntly . Y ou must decid e prior to setu p which mode you prefe r .
GL-1010 Administrator ’s Guide 11 7 Netw ork Pri nte r Se tup Before br inging t he GL-1010 online, make sure t hat the P rint Server y ou crea ted fo r the devi ce is up and runni ng on t he network f ile server .
11 8 GL-1010 Ad ministrator ’s Guide 8 From the Net W are Environment dr op-down li st, sel ect the applica ble opti on: M 3.x Bin dery (or 4 .x Bin dery Emulat ion) Mode M 4.x/5 .x NDS Mode M 3.x and 4.x/5.x Mixed Mode. 9 In the Pri nt Ser ver Nam e field , en ter th e na me of the Print Server y ou previous ly cr eated.
GL-1010 Administrator ’s Guide 11 9 5 Assign the prin ter t o the Pr int Se rver . Note the pr inter number . Print Ser ver Setup Set P rotoc ol 1 Launch your W eb browser and enter the IP address of the GL-1010 you want to confi gure to ac cess t he embedd ed W eb site, T opAccess.
120 GL-1010 Administrator ’s Guide Do not log out of T opAcce ss. Proceed to the next secti on, Se t Pr int Services on page 120. Set P rint Servic es 1 Logi n as the s ystem ad mini stra tor . 2 Click th e Administration tab . 3 Click th e Setup submenu.
GL-1010 Administrator ’s Guide 121 M If you se lected Bi ndery o r Mixed Mode, en ter t he name of the f ile ser ver wher e you crea ted th e Print Server f or the GL-101 0. M If you se lected e ither th e NDS or Mixe d Mode option s, enter t he T ree name and Cont ext und er whic h the GL-1010 is install ed.
122 GL-1010 Administrator ’s Guide User Be nefits n All pri nters are disc overed automatica lly , allowing us ers to simply se lect the approp riat e one. n NDPS automati cally downloa ds the correct pri nter dri ver to the user’ s machine. n Supports customi zed print confi guration s.
GL-1010 Administrator ’s Guide 123 M The admini strator manuall y adds it to the NDP S Manager , which resi des on the same NetW are fi le serve r as the T oshiba NDPS Gateway . 2 When a us er wants t o add a NDPS printer , the cli ent quer ies the NDPS Broke rs to ident ify all a vaila ble NDPS pr inte rs.
124 GL-1010 Administrator ’s Guide M NDPS Manager M NDPS Broker M NDPS Printe r Agent Setup 1 Insert the e-STUDIO GL- 1010 Admin ’ s Client CD-ROM into th e CD-ROM drive on t he admi nistrat ive workst ation. 2 Copy tn dps.exe , the se lf ext ractin g execut able f ile fr om the CD to th e w orks tati on.
GL-1010 Administrator ’s Guide 125 Prereq uisit es 1 Load NW ADMN32.EXE on the ad minist rator wor kstat ion to launch t he NetW are admin istr ation prog ram. 2 Determine the T ree or Conte xt under whi ch you wa nt to insta ll th e ND PS pr inte r ag ent.
126 GL-1010 Administrator ’s Guide 2 From the Class of New Object lis t box, select the NDPS Printer object. The Cr eate NDPS Printer dial og opens: 3 Ente r the NDPS Printer Name and th en click Cr ea te . Th e Cr eate Printer Agent dialog box opens: 4 Enter t he NDPS Manager name o r click the browse bu tton to loca te it .
GL-1010 Administrator ’s Guide 127 7 Click Ne xt . The config uration di alog that appe ars depe nds on the pri nting mechanism you c hoose. A d escri ption of configur atio n settin gs for each opt ion foll ows. Whe n you finish confi guring the Prin ter Age nt, pro ceed t o Select Drivers on page 130 .
128 GL-1010 Administrator ’s Guide Either type t he Adverti sing Pr int Serve r name, or ch oose Sear ch t o automat ical ly loc ate prin t ser ver inf ormati on and choose a device name from the drop-d own list. Once a ser ver i s select ed, the remaining f ield s are popul ated with the associ ated dat a.
GL-1010 Administrator ’s Guide 129 Q UEUE -B ASED If you se lect the Queue- based ( NDS Print er Agent ) option, the fol lowing dia log displ ays: Either type i n the Adve rtis ing Pri nt Server name, or cho ose Sear ch t o automat ical ly loc ate prin t ser ver inf ormati on and choose a device name from the drop-d own list.
130 GL-1010 Administrator ’s Guide Select Drivers 1 After yo u have cr eated a Pr inte r Agent, configur ed the options , and the update complet es, th e followi ng dial og display s: 2 From the Sel.
GL-1010 Administrator ’s Guide 131 Removing NDPS Component s Use the f ollowi ng steps t o remove the NDPS componen ts: 1 Use t he NW AD MIN u tili ty to d ele te all T oshiba N DPS printe r and pr int a gents y ou have cre ated. 2 Delete t he follo wing fi les us ing ei ther W indows Explo rer or DOS commands.
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GL-1010 Administrator ’s Guide 133 To p i c s : Peer to Peer Printing . . . . . . . . . . . . . . . . . . . . . . . . 134 LPR/LPD Printing . . . . . . . . . . . . . . . . . . . . . . . . . . 136 IPP Printing . . . . . . . . . . . . . . . . . . . . .
134 GL-1010 Administrator ’s Guide PEER TO P EER PRI NTING Considerati ons and Limit ations n Y ou can not assign the GL -1010 to a Microso ft Domain; i t can partic ipate only in a Microsof t W orkgrou p. n The GL-1010 d evice name must be un ique withi n the network.
GL-1010 Administrator ’s Guide 135 5 Click th e Print Se rvices link. 6 In the Mic rosoft Pr inti ng group box, make sur e Micros oft printi ng is Enabled (def ault) . 7 In the Mi crosoft Name field, e nter t he GL-1010 d evice name. In the W orkgroup field, en ter t he name of t he W orkgroup to which th e GL-1010 belongs.
136 GL-1010 Administrator ’s Guide LPR/LP D PRIN TING Considerati ons and Limit ations n Microsof t TCP/IP Pri nting Services mus t be a dded and configur ed fr om the Netw ork fo lder in t he W indows Control Panel befo re you can add an LPR prin ter port.
GL-1010 Administrator ’s Guide 137 5 Click th e Print Se rvices link.. 6 In the LPD P rinting b ox, sel ect Enable fro m the dro p-d own list . 7 Scroll down to the b ottom of the page a nd cli ck Save . Proceed t o Ins tall ing Cl ient Sof tware on page 151.
138 GL-1010 Administrator ’s Guide Prerequisit es n Insta ll th e IPP clie nt por t so ftwar e. n Insta ll th e pr inter a nd as sig n it to an IP P por t. n Configur e the IPP po rt pro perti es. All of t hese pr ocedures are des cribed i n detai l in the GL-1010 Operator’ s Guide (Basic) .
GL-1010 Administrator ’s Guide 139 T opics: Installing the Un ix T AR File . . . . . . . . . . . . . . . . . . 140 Managing Unix Print Queues . . . .
140 GL-1010 Administrator ’s Guide INST ALLING THE UNIX T AR FILE Considerati ons and Limit ations n This print m ode l act s only as a filt er and not as a co mple te driver . Therefore, yo u cannot modi fy the size or o rder of the printe d pages.
GL-1010 Administrator ’s Guide 141 MANAG ING UN IX PRIN T QUEUE S Considerati ons and Limit ations n Only a syste m ad min istr ato r with ro ot privil ege s can crea te a print q ueue . Prerequisit es n Locate t he GL-1010’ s IP addres s if you wi ll be accessing the device b y enterin g its IP Address.
142 GL-1010 Administrator ’s Guide Deleti ng a Prin t Queu e 1 Log on to t he root account. 2 Enter t he followi ng command: gl1010rm <queue name> This command uses the system’ s lpadmin comm and to delete the pr int queue and conf igura tion fil e.
GL-1010 Administrator ’s Guide 143 T opics: Setting Up AppleT alk Printing . . . . . . . . . . . . . . . . . 144 Setting Up LPR/LPD Printing . . . . .
144 GL-1010 Administrator ’s Guide SETTI NG UP AP PLET ALK PRINT ING Considerati ons and Limit ations n The GL-1010 s upport s Macintosh print ing over Et herT alk only . T okenT alk is not curre ntly supp orted. n Magazine s orti ng and sa ddle sti tching fe ature s are not support ed.
GL-1010 Administrator ’s Guide 145 5 Click th e Network link. 6 Scroll down to th e Applet alk se ction. Enable the prot ocol an d enter the Ap pletalk Zone. 7 Click Save . Do not close the Prop erties di alog. Pr oceed to the next se ction, Set Print Services on page 145.
146 GL-1010 Administrator ’s Guide 3 Click th e Print Se rvices link. 4 Scroll down to the Mac Print ing secti on and s elect Enable from the drop down li st.
GL-1010 Administrator ’s Guide 147 will be incorr ect and i f sta pling is enable d, each s ection wi ll be stapl ed ind ividuall y . Prerequisit es n Y ou can enable Maci ntosh pri nting remotely , by using T opAccess on the admi nistrat or ’ s workstatio n, or lo cally , using th e copie r ’ s LCD T ouch Scr een.
148 GL-1010 Administrator ’s Guide 6 Scroll down to the LP D Prin ting sec tion and s elect Enable from the drop-do wn box. 7 Click Save . Proceed t o Inst alli ng Cl ient Soft ware on page 151.
GL-1010 Administrator ’s Guide 149 2 Place t he T OSHIBA GL-1010 file (t his fil e is the T OSHI BA GL-1010 PPD fi le used i n OS 9.1) i nto the En glish. lproj folde r . 3 Use the O S X Pri nt Ce nter to comp let e the pri nter setu p. T he GL-1010 wil l attach either u sing AppleT alk or usi ng LPD printi ng.
150 GL-1010 Administrator ’s Guide 4 Once you hav e added the GL-1 010, it wil l be avail able for use in OS X. 5 In LPD prin ting, s elect LPR Pr inters using I P , enter the IP Address of the GL-1.
GL-1010 Administrator ’s Guide 151 T opics: Installing W indows Software . . . . . . . . . . . . . . . . . 152 Installing GL-101 0 W indo ws Printer Drivers .
152 GL-1010 Administrator ’s Guide INST ALLING WIN DOWS SOF T WARE The basic GL-1010 c lient so ftware includes the GL Doc Mon print j ob monit oring uti lity and PCL and Pos tScript (PS) pr inter driver s. Considerati ons and Limit ations n The GL DocMon uti lity ca n monitor GL- 1010 devi ces only .
GL-1010 Administrator ’s Guide 153 n W indo ws NT 4.0 W orkstati on M Micr osof t Ser vic e Pack 5 M Novell Cl ient v4.6 f or W indows NT with Z.E.N works S tarter Pac k, plus Client Ser vice Pack 1.
154 GL-1010 Administrator ’s Guide 3 When the setup progra m finishes copyin g the ne cessa ry files to your co mputer , you are pro mpted to view the Read Me file and launc h GL DocMon. Des elect ei ther or b oth opt ions, if desire d, and th en click Fi nish to e xit t he Se tup Wizard.
GL-1010 Administrator ’s Guide 155 INST ALLING GL-1 010 W INDOWS PR INT ER DRIVER S Adding Print ers in W indows In mo st cas es, it is pr obab ly e asies t to i nstal l the T oshi ba GL-1010 dri vers as part of the Inst allS hield cl ient s oftware s etup process .
156 GL-1010 Administrator ’s Guide Enabling LPR/ LPD Printing Supporti ng LPR pri nting fr om a client workstat ion re quires perfor ming the follo wing st eps: 1 Insta ll Mic ros oft TCP/ IP Pr inti ng Se rvic es so ftw are . 2 Add a LPR Port and map i t to the GL- 1010 using the Microsof t Add Pri nter wi zard.
GL-1010 Administrator ’s Guide 157 n Enable Maci ntosh pr inti ng from the LCD T ouch Screen or by using T opAccess. Ref er to S etting Up MA C Printing on page 143 fo r instr uction s. n If you wi ll be emplo ying LPR/L PD printing , make sur e to enable LPD p rinting from T opAcce ss as we ll.
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GL-1010 Administrator ’s Guide 159 T opics: Installing the Network Scan Kit . . . . . . . . . . . . . . . 160 Installing the Network Fax Kit . . . . .
160 GL-1010 Administrator ’s Guide INST ALLING THE NET WORK SCA N KIT The networ k Scan f eature en ables you t o easi ly manag e jobs scanned o r rece ived by th e devic e.
GL-1010 Administrator ’s Guide 161 4 Power on th e T oshiba e-STUDIO28/ 35/45. Inspect t he sta rt- up pa ge th at pr ints out to ma ke s ure t hat th e op tio n read s “installed.
162 GL-1010 Administrator ’s Guide Send t o Em ail 1 Log o n as an Ad mi nist rat or 2 Click th e Administration tab . 3 Click th e Setup submenu. 4 Click th e Email link. 5 Configur e the POP3 Set tings, SMTP Set tings, Mess age Handling and the If IFax Pr int Er ror opti ons.
GL-1010 Administrator ’s Guide 163 4 Click th e Fax/Scan Ag ents link. 5 Click th e Send to File link. 6 The Send to Fi le page will displa y the Pres ervation Path .
164 GL-1010 Administrator ’s Guide the fil e is be s aved on t he contro ller . The preservati on peri od range i s 1-999 days . 8 Select the des ired Networ k Destina tion from t he fol lowing options : n No Network Fol der n Specify W in dows Network Fol der—ent er the fi le path, up to a maxi mum of 128 c haracter s is all owed.
GL-1010 Administrator ’s Guide 165 5 Click th e Send to T wain link. 6 The Send to T wain p age wil l displa y the Pr eservati on Pat h. Select the des ired Pre servat ion Peri od eit her , “No Setting” or click t he option button and the n ente r the n umber of the number of days the fil e is be sav ed on th e control ler .
166 GL-1010 Administrator ’s Guide 4 Click th e Email link. 5 Configur e the POP3 Set tings, SMTP Set tings, Mess age Handling and the If IFax Pr int Er ror opti ons. 6 Click Save . Setting Up Group s Scan T emp lates are s tor ed in G roup s. T e mpla tes a re u sed in both Public a nd Priv ate Groups.
GL-1010 Administrator ’s Guide 167 the ne tw ork or can Emai l the sca n file to th e Acc oun ting Manager . Creati ng Pr ivate Grou ps Y ou can create Pr ivat e Groups tha t contai n T emplates which a re specif icall y designe d for us e by par ticular users or depar tments.
168 GL-1010 Administrator ’s Guide 5 Select an avai lable Private Group fr om the l ist. An avai lable Group will di splay "Unde fined" in t he GroupName ar ea. This will ope n the Group Pr opert ies page. 6 Ente r the Name and the Owne r of the Priv ate Gro up.
GL-1010 Administrator ’s Guide 169 5 From the Group I nformat ion area at t he top o f the page, click the Change Pa ssword button. This will open th e Group Pas swor d pa ge . 6 Ente r the O ld Pa ssw ord. If this is the firs t pass wor d eve r create d for t his Group, l eave thi s field b lank.
170 GL-1010 Administrator ’s Guide Creating T emp lates 1 If you wi ll be cre ating Publ ic te mplates , first log on a s an admi nistr ato r . R efe r to Logging On as Admini strato r on p age 65 for i nst ruc tions . 2 Click th e Scan lin k. 3 Click th e Te m p l a t e s submenu.
GL-1010 Administrator ’s Guide 171 5 T o create a Publi c template , clic k the Group Name link t o access t he te mplates defined f or th e Publi c Group.
172 GL-1010 Administrator ’s Guide T o create a Private T emp late, selec t one of the Privat e Groups to see t he templat es for t hat group. . 6 If eit her the Pu blic o r Private group y ou try to a ccess is password- prote cted, it will be i dentifie d by a secur ity i con.
GL-1010 Administrator ’s Guide 173 7 Click an "Undefi ned" panel icon for t he T emplate which you wish to c reate. Y ou will open t he Pane l Setting s page. 8 Select an ico n from the icon op tions displaye d. This icon wi ll be displ ayed on the front panel of the cop ier .
174 GL-1010 Administrator ’s Guide 12 When you have f inished , cli ck the Next butt on. Y ou will open the A gent S ett ings p age. 13 Click th e desi red Agen t from the drop-do wn list and th en click the Sele ct butt on. 14 Change the pre-set paramet ers, if necessar y .
GL-1010 Administrator ’s Guide 175 S END TO T WAIN A GENT S ETTING S If you se lected Se nd to TW AIN, the Agent Setting s page wi ll display the pr e-set destinat ion lo catio n infor mation : device na me, folder name, docu ment name, a nd preser vatio n period.
176 GL-1010 Administrator ’s Guide S END TO F ILE A GENT S ETTING S If you se lect ed Send to Fi le, ch ange th e "File Fo rmat” informat ion.
GL-1010 Administrator ’s Guide 177 Y ou can also chang e the fil e name on cop ier' s panel..
178 GL-1010 Administrator ’s Guide S END TO E MAIL S ETTINGS If you se lect ed Send to Emai l, cha nge the pre-set desti nation locat ion in for matio n, if neces sar y: n Click t he Go T o Recipient Li st li nk to set the recip ient Ema il address .
GL-1010 Administrator ’s Guide 179 will be broken d own accordi ngly and sent in s everal Email messages..
180 GL-1010 Administrator ’s Guide S END TO I NTERNET -F AX S ETTING S If you se lect ed Send to i Fax, cha nge the pre-set destinat ion locat ion in for matio n, if neces sar y: n Click th e Go T o Re cipient List lin k to se t th e recip ien t Ema il address .
GL-1010 Administrator ’s Guide 181 email mess age con tains onl y one page i nstea d of one mult ipage TIFF . 15 After se ttin g up the agent set tings , clic k Next to pro ceed wit h temp late s etu p.
182 GL-1010 Administrator ’s Guide Thes e se tting s rep res ent th e mod e in whic h th e sca n wil l be process ed. 17 When you have fini shed, cli ck the Finish button to apply your new sett ings. 18 The new templat e detail s will display in the T emplat e Setting s page.
GL-1010 Administrator ’s Guide 183 Y ou must ent er a regi stered u ser na me and pas sword to se nd documents to Pri vate fo lders. Y ou must enter the administ rator’ s name a nd pas sword to send d ocuments t o the Department folder . Y ou do not need t o ente r a user na me or passw ord to se nd do cum ents to t he Pu blic folde r .
184 GL-1010 Administrator ’s Guide 4 Select the te mplate that y ou want to pa ssword p rotect. I f you are chan ging an existing passwor d, you must f irst inp ut the correct passwo rd and cli ck Send to proceed . 5 From the T emplate Set tings pag e, click t he Change Password button.
GL-1010 Administrator ’s Guide 185 3 Y ou wil l open the T emplat es Gro ups page by default . Sele ct the Pr iva te or P ubl ic Gr oup that c ont ain s the te mpla te y ou want to rese t. If the group is pa ssword p rotected , it i s indicat ed by a seciro tu ico n next to t he Name.
186 GL-1010 Administrator ’s Guide 6 If you ha ve prev iously cr eated a backu p file, a me ssage stati ng “An old backup fi le exist s in the c ontrol ler . Do you want to r eplace i t?” will displa y . Clic k Ye s t o dele te the previous backup f ile and cr eate a n ew file.
GL-1010 Administrator ’s Guide 187 4 Enter t he name of th e previ ously saved fil e or sele ct th e Browse button to locate the file. 5 Click th e Upload button t o uploa d the f ile. The Restor e screen appear s and di splays t he backu p file info rmatio n.
188 GL-1010 Administrator ’s Guide The vari ous fi le folder s set up in the c ontro ller are "Data Processi ng Fold er" fo r curre nt jobs data fol der . "Shar ed File Folde r" for " Send to File" data . "TW AIN data f older " for "Send t o TW AIN" da ta.
GL-1010 Administrator ’s Guide 189 3 Check the box adj acent t he sca n job that you wi sh to del ete or click t he Checka ll head ing to sele ct al l jobs a nd then a nd then click the Del et e butt on. 4 Click Ye s to confirm the dele tion p rocess .
190 GL-1010 Administrator ’s Guide 3 After yo u accep t the license agreemen t, you wi ll be pr ompted to ente r the d estin ation folde r . By defaul t, the fa x and add ress b ook file a re copied to the followi ng loca tion Progr am File sT oshibaT oshiba e- STUDIO GL-Fax and Address Book direc tory .
GL-1010 Administrator ’s Guide 191 it at a later t ime by r unning S etup.ex e again. Click Next to continu e. 5 Enter t he path to the GL-10 10 on th e networ k: For exampl e, ente r GL- 101 0DSS C or cl ick Browse to locat e the devi ce on t he network.
192 GL-1010 Administrator ’s Guide Uninst alli ng GL-Fax a nd Address Book Sof tware 1 From the W indows Contro l Panel , choose Add/Remove Programs: 2 Select T oshib a e-STUDIO GL- Fax and Ad dress Book component a nd then click Add/Remove .
GL-1010 Administrator ’s Guide 193 4 CLick Remove . This opti on removes all insta lled T oshiba GL Fax Driver soft ware from your syst em. Click Next to procee d. 5 Y ou will b e asked that you want to c onfir m removal . T o qui t without i nstal ling th e software, cl ick Cance l.
194 GL-1010 Administrator ’s Guide 2 From the Send tab, y ou can spec ify th e fax rec ipient s by select ing th em from th e address book or adding n ew ones. Y ou can set t he fax re soluti on and d epart ment code fo r accouti ng purp oses. Y ou can even opt to schedu le the fax f or transmi ssion du ring of f- peak ho urs.
GL-1010 Administrator ’s Guide 195 4 Click th e Sender tab to en ter i nformat ion an y other informat ion you want to inclu de on th e fax cover sheet besides the re cipi ent data. 5 Click Appl y the s ave th e settin gs; cl ick OK to close the fa x propert ies di alog box.
196 GL-1010 Administrator ’s Guide Releasi ng Dela yed Fax Jobs 1 From T opAcce ss, cl ick th e Fax tab. 2 Select the PC-F ax Jobs submenu 3 Select the Delayed link. 4 The jobs l ist displa ys detai ls for the Delay ed fax j ob typ es. Y ou may s croll down the li st to lo cate t he desi red job.
T ROUBLESHOOTING NETWORK PRINTING PA R T 3.
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GL-1010 Administrator ’s Guide 199 T opics: Network Conn ectivity Problems . . . . . . . . . . . . . . . 200 Cannot Discover Device . . . . . . . . . . . . . . . . . . . . . 204 Cannot PING GL-10 10 Device . . . . . . . . . . . . . . . . 206 Cannot Print fr om Client .
200 GL-1010 Administrator ’s Guide NETWO RK CONNECTI VITY PROBLEM S Problem Descri ption There ar e many var iables wi thin a network en vironmen t that make ins tall ing an int egr ated de vice c hall eng ing .
GL-1010 Administrator ’s Guide 201 T roubles hoot ing Ch ecklis t Resolving Network C onnectivity and Printing Issues Network Configurat ion Check.. . Y es No For Instructi ons, Go T o. .. NOTE: Y ou can change n etwo rk proto col setti ngs u sing the c opier Front Pan el LCD or T opAcces s (Admini stration p age ).
202 GL-1010 Administrator ’s Guide Novell E nvironment : M IPX/SPX Protoc ol M Novell NetW are vr . 3.x, 4.x, o r 5.x n etwo rk ing servi ces M Clie nts runn ing on Window s 95/98/ 2000/ Me or N T p.
GL-1010 Administrator ’s Guide 203 Unix Environmen t M TCP/IP Pro tocol M Microsof t Pee r-to-Peer netw ork ing M Clie nts runn ing on HP , Sun, and AIX plat forms 1 Is TCP/IP s et up on the G L- 1010 device? Next St e p ↓ → Confi guring TC P/ IP Pr otoco l Setti ngs on p age 19.
204 GL-1010 Administrator ’s Guide CANNO T DISCOV ER DEVIC E Problem Descri ption GL-1010 devi ces a re discove red au tomatical ly using SNMP . When GL DocMon cann ot aut omaticall y disc over an ins talled GL-1010 over t he network , it is most li kely cause d by limita tions of the pr otoco ls on the s upport ing workst ations .
GL-1010 Administrator ’s Guide 205 all of the st eps, con tact a T oshiba aut horiz ed dealer for f urther assist ance. T roubles hoot ing Ch ecklis t Device Discovery Possible Caus e Check Y es No For Instruct ions, Go T o... Networking (pro toc ol ) limit ations or errors .
206 GL-1010 Administrator ’s Guide CANNO T PING GL -10 10 DEV ICE Problem Descri ption If you try an d “Ping” the GL-10 10 devic e and it does not respond, there i s a probl em eithe r with the networ k configur ation or GL-1010 oper atio n.
GL-1010 Administrator ’s Guide 207 T roubles hoot ing Ch ecklis t Cannot Ping GL- 1010 Possible Caus e Check Y es No For Instruct ions, Go T o... Networking (pro toc ol) li mita tion s or errors 1 Confi rm that the TCP/IP protoco l suite i s ins talle d on th e clie nt work stati on.
208 GL-1010 Administrator ’s Guide CANNO T PRINT FROM CLI ENT Problem Descri ption Afte r fol lowin g the inst ructi ons in thi s gu ide t o inst all a nd configur e your har dware, n etwork, and c lient s oftware, yo u are still unable to print from a client wor kstatio n to you r T oshiba Network Do cument Proces sing Syst em.
GL-1010 Administrator ’s Guide 209 T roubles hoot ing Ch ecklis t Cannot Print Fr om Client Possible Caus e Check Y es No For Inst ruct ions , Go T o ... Hardware Error The copier is not functioning pr operly . 1 Is the c opier f unctioni ng norma lly ? Do co py jo bs o utp ut prope rly? Next St e p ↓ → Copier Maintenance C alls on page 217.
210 GL-1010 Administrator ’s Guide The clien t is no t commu nicating with the GL-1010 . 6 Open G L DocM on and no te the ta skbar co nnect ion ic on and stat us bar mess age. Is the controll er resp ondin g? Next St e p ↓ → GL DocMon Status: “ The GL - 1010 is not r esp ondi ng” on page 241.
GL-1010 Administrator ’s Guide 21 1 JOB N OT LISTE D IN C URRENT JOB S Problem Descri ption If a jo b submit ted to the GL-1 010 does not appear in th e curr ent jobs queu e, visibl e from T opAccess, GL DocMon, or the co pier front p anel, i t is most likely a network issue or client soft ware instal lati on and c onfigurat ion er ror .
212 GL-1010 Administrator ’s Guide Network print se ttings are not pr operly configur ed. 6 Use the LC D T ouch Screen t o check th at prin ting is turned Onl ine and th at t he Pr oto col and Services settings are se t properly .
GL-1010 Administrator ’s Guide 213 T opics: Common Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Device S tatus Indi cators . . . . . . . . . . . . . . . . . . . . . . 217 Error Messages . . . . . . . . . . . . . . . . . . . . .
214 GL-1010 Administrator ’s Guide This chap ter a lso cov ers us ing the admini strat ion util ity , T opAccess, to diagno se and r esolv e hardwa re-rela ted er rors.
GL-1010 Administrator ’s Guide 215 “S t arti ng Controller , Please W ai t” or “Shut -down in Progress, Please W ait” Message Displays Problem Descri ption The fir st res ponse man y users ha ve to se eing t his erro r messa ge display ed on th e copie r ’ s LCD T ouch Scr een is to resta rt th e control ler .
216 GL-1010 Administrator ’s Guide Device Name Does Not Default Problem Descri ption The fir st ti me the GL-1010 is power ed on, i t “detec ts” th e MAC address of the inst alled NIC, f rom which it deriv es the def ault device name, GL<MACa ddress>.
GL-1010 Administrator ’s Guide 217 all of the st eps, con tact T oshib a’ s autho rized dea ler f or fur ther assist ance. T roubles hoot ing Ch ecklis t DEVIC E S T ATUS I NDICAT ORS Copier Maintenance Call s Y ou can use T opAccess to check if t he digi tal copi er re quires maintena nce.
218 GL-1010 Administrator ’s Guide Paper Jam The Device S tatus bit map var ies dep ending on whe re the paper jam occur red in the copie r . This gra phic ill ustrate s the possible locati ons. Paper Jam Open D oor The Open Door e rror i con va ries dependin g on wh ich c opier door is open.
GL-1010 Administrator ’s Guide 219 Open Ca ssette The Open Cass ette error ic on depi cts which c asset te is open: upper , middle, o r lower . Y ou must close the speci fied cassette to resume pr intin g and copyi ng funct ions.
220 GL-1010 Administrator ’s Guide Out of Pape r The Out of Paper e rror ico n depic ts whic h casse tte is e mpty: upper , middle, or l ower . A paper out condi tion does n ot necessa rily termina te a p rint or c opy job.
GL-1010 Administrator ’s Guide 221 ERROR MES SAGES T opAccess Logged Error Messages Messag es Log The foll owing mess ages may be viewed i n the T opAccess messages l og. Messag e Log Err or Messag es LCD Message T opAccess Message Corrective Acti on Add p a per Close lar ge ca pac ity feeder (LCF ) Close th e large capaci ty feeder (LCF).
222 GL-1010 Administrator ’s Guide Close Hol e Punch Un it Cover Close ho le pun ch un it cover Close th e hole punch uni t cover . Close low er si de co ver Cl ose lower side cover Close th e lower side c over . Close sa ddle s titch unit cove r Close sadd le sti tch unit co ver Close th e saddle stitc h unit cov er .
GL-1010 Administrator ’s Guide 223 Rem ove p aper fro m i nner tray Remove paper fr om inner tra y Remove paper from the inner tray . Remove pap er from saddle stitc h unit Remove paper fr om saddle sti tch unit Remove paper fr om the saddle stitch unit .
224 GL-1010 Administrator ’s Guide Jobs Lo g The foll owing mess ages may appear in the S ta tus column o f the Jobs Log. Th e foll owing t able indi cates the proba ble cau se and the act ion you can tak e to reso lve th e erro r . If the er ror con dition persis ts, con tact y our T oshiba authori zed dea ler for support.
GL-1010 Administrator ’s Guide 225 Unserviceabl e, Paper Not Loaded (A4) Out of paper. Load Paper (A4) ac cording to the instruc tions on the cop ier fro nt panel LCD. Unserviceabl e, Paper Not Loaded (A5) Out of paper. Load Paper (A5) ac cording to the instruc tions on the cop ier fro nt panel LCD.
226 GL-1010 Administrator ’s Guide SCAN-R ELATE D ERROR M ESSAGE S Unserviceabl e, Paper Not Loaded (ST A TEM ENT) Out of paper. Load Paper ( ST A TEMENT ) according to the i nstruction s on the copi er front panel LCD. Unserviceabl e, Paper Not Loaded (UNI VERSAL) Out of paper.
GL-1010 Administrator ’s Guide 227 Job Ove rflow . Finish ADF scan. The am ount of data has reache d the m aximum. Re duce the amou nt of data by r educing the num ber of pages, ch anging the res olution, or chang ing th e documen t type t o “T ext ” or “T ext/P hoto”.
228 GL-1010 Administrator ’s Guide LED IN DICATOR S When t he LE D sta te is Lit, i t indi cate s the c opi er is in Prin ter/ Network mode . Scanner Memo ry full . Job i s cancell ed. Scann er memor y is ful l and yo ur reque st has not been accep ted.
GL-1010 Administrator ’s Guide 229 CORRUPT C ONTROL LER SOF TWARE Controller Oper ating Sys tem Corrupt Problem Descri ption It is po ssi ble that th e GL -10 10 co ntro lle r ’ s NT ope rati ng s ystem may fail to st art or may mal functio n.
230 GL-1010 Administrator ’s Guide Incomp atible OS Message Problem Descri ption During a c ontroll er sof tware updat e, the following message scr een is disp lay ed: Correc tive Ac tion 1 Press Y es to update the OS s oftware. I f you do not have t he latest version, pleas e conta ct your T oshiba aut horize d dealer for support .
GL-1010 Administrator ’s Guide 231 T opics: Cannot See GL-1 010 Device . . . . . . . . . . . . . . . . . . 232 Cannot Print T o GL-1010 Device . . . .
232 GL-1010 Administrator ’s Guide CANNO T SEE GL- 1010 DEV ICE Problem Descri ption After i nstall ing an d configur ing t he GL-1 010, you cannot se e the device o n the ne twork. Th is could b e the resu lt of proble ms with the devi ce or mor e likel y , network co nfigur ation er rors.
GL-1010 Administrator ’s Guide 233 User’s net wor k protocols do not include the protoc ol configur ed for the GL-1010 . 4 Can y ou locat e other work stati ons that a re i n th e same netwo rk as.
234 GL-1010 Administrator ’s Guide CANNO T PRINT T O GL-1010 DEV ICE Problem Descri ption Y ou are un able t o prin t to the GL- 1010 Devi ce. Using the T roub leshoo ting c heckli st, Cannot Print Fr om Client on page 2 09, you have narro wed the pr oblem do wn to a ne twork-r elated issue.
GL-1010 Administrator ’s Guide 235 UNKNOWN GL -1010 NETWORK S ETTING S Problem Descri ption There ar e several ways you can che ck or chang e the c urrent network s ettings config ured f or the GL-10 10: n Print ou t a con figur ation page from t he copier’ s control panel.
236 GL-1010 Administrator ’s Guide.
GL-1010 Administrator ’s Guide 237 T opics: General Software Erro rs . . . . . . . . . . . . . . . . . . . . . . 238 T opAccess Error s . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 GL DocMon Erro rs . . . . . . . . . . . . . . . . . . .
238 GL-1010 Administrator ’s Guide GENERAL SOF T WARE ERRO RS Sof tware General Protect ion Faul t Problem Descri ption The Genera l Prot ection Fau lt ca n occur for many re asons a nd general ly cau ses th e applica tion t o termi nate, losin g any unsave d changes.
GL-1010 Administrator ’s Guide 239 Inva lid F ile Ha ndl e Problem Descri ption This cond ition may arise d ue to a network problem, di sk I/O error , or software bug. It is most l ikely the re sult o f an unrecove rable disk e rror . Correc tive Ac tion 1 Run ScanDis k, or ot her diagno stic tool .
240 GL-1010 Administrator ’s Guide Correc tive Ac tion Restore the sof tware fr om a relia ble bac kup source or fr om the origina l distr ibution CD.
GL-1010 Administrator ’s Guide 241 may not re cogniz e that the print commands are comi ng fro m a non-T oshiba drive r and r equest se rvice s the GL-101 0 does no t provide. Correc tive Ac tion 1 Only use T oshiba drivers , PPD fil e (Macin tosh), and Unix filte rs to pri nt to the GL-1 010.
242 GL-1010 Administrator ’s Guide A. Righ t-c lick on the GL DocMon taskbar icon and then select Configure from the menu. B. Select the Di sco ve ry tab. C. Click Update . The IP or I PX addre ss of t he GL-1010 s hould ap pear in t he IP/IPX Add ress col umn.
GL-1010 Administrator ’s Guide 243 3 In a Peer to Pee r environme nt, the job may b e queued on the Microsof t (W indows NT) prin t spool er and, consequent ly , not avai lable in Curr ent J obs or the Jobs Log. If you do not see any e rror me ssages and the pr inter se ems to be working fine, r esubmit the job.
244 GL-1010 Administrator ’s Guide 4 Depending on the operati ng system, sele ct the fol lowing tab: , 5 Make sur e that the path to t he prin ter an d the devi ce name ar e correct .
GL-1010 Administrator ’s Guide 245 Applicati on Cannot Find PPD File Problem Descri ption Some app licatio ns requ ire that PPD files be used in conjunc tion with the Post Script pr inter driver .
246 GL-1010 Administrator ’s Guide DRIVE R INST A LLAT ION ERROR M ESSAGES “Setup Needs to Copy Windows NT Files” Problem Descri ption The user has sel ected the wro ng port ty pe fro m the Pri nter Port s dialog. Correc tive Ac tion 1 Click Cancel unti l the A dd Pr inte r W izard ter mina tes.
GL-1010 Administrator ’s Guide 247 3 Browse to t he sub direc tory t hat conta ins th e appro priat e *.inf file. “Location Does Not Cont ain Information About Y our Hard wa re” Problem Descri ption The path t o the * .inf f ile the user se lect ed during d river instal lation i s too f ar away .
248 GL-1010 Administrator ’s Guide T WAI N DRIVER ERRORS Cannot Find the GL-1010 Problem Descri ption: Cannot fi nd GL-101 0 using the Search button. Correc tive Ac tion: Confirm t hat the us er works tation a nd GL-1010 are prope rly connecte d to Net BIOS netwo rk.
GL-1010 Administrator ’s Guide 249 Correc tive Ac tion: The G L T w ain D river is ca refu lly tested wi th sev era l TW AIN compliant applica tions. Some a pplic ations ne ed to be configur ed to connec t to the GL T wain Driver. See s can re adme file for support ed appl ications and con figurati on ti ps.
250 GL-1010 Administrator ’s Guide.
GL-1010 Administrator ’s Guide 251 T ROUBLESHOOTING OUTPUT ERRORS There ar e sever al reaso ns why a j ob may not print as the us er intends , sever al of wh ich are r elate d to appli cati on limita tions. Other re asons i nclude con flic ting or er roneou s driver settings or even hard ware li mitation s.
252 GL-1010 Administrator ’s Guide JOB SUBMI TTE D BUT NE VER PRIN TED Problem Descri ption There ar e many re asons why a job sent to th e GL-1010 may n ot print, s evera l of which r elate t o hardware or net work pro blems.
GL-1010 Administrator ’s Guide 253 Continue option is enable d and some one presse s the St art button on the co pier’ s control panel. This fo rces the job to continu e on the default paper s ize. For mor e info rmation about se tting the Aut o Continue o ption, refer to T opAccess online Hel p.
254 GL-1010 Administrator ’s Guide Multiple Copies S t apled T ogether Problem Descri ption Some app licatio ns, such as Micr osoft W ord and E xcel, tre at multipl e copy prin t jobs as one big job if th e Collate opti on is enabled from the applica tion and st apli ng is e nabled fr om the driver .
GL-1010 Administrator ’s Guide 255 COLLATI ON ER RORS Number of Copi es S pecified i s Not Pr inted Problem Descri ption If you se t the copy cou nt from the T oshi ba driver proper ties, i t will be overridde n if t he copy coun t is s et in the appli catio n’ s print d ialog.
256 GL-1010 Administrator ’s Guide printe r driv er . These i ssues ar e descr ibed in other s ectio ns of th is chap ter . All Copies of Proof Pri nt Job Printed T ogether Problem Descri ption Selecti ng the Collate option in W ord 95 c auses multip le cop y jobs , includi ng Proof Pr int j obs, to be sent as a single job.
GL-1010 Administrator ’s Guide 257 can be us ed with documents pr inted with the Po stScri pt drive r . Similar ly , onl y overlay s cre ated with the PCL6 drive r can be used with doc umen ts pri nte d wi th the PCL 6 dr iver . Correc tive Ac tion Create an Image Overlay f or bo th the PCL and PS dr iver s.
258 GL-1010 Administrator ’s Guide depends on whether you ar e pulling from th e Lar ge Capac ity Feeder or the up per , middle, or lower cassett e. Refe r to the followi ng diag ram for dir ections.
GL-1010 Administrator ’s Guide 259 may hold up other j obs in the queue. Banner p ages ar e configur ed to print on e ither Let ter or A4 s ized pape r . Correc tive Ac tion 1 No correc tive a ction re quire d. 2 Enable Ban ners by access ing the Pr inter Setting s dial og.
260 GL-1010 Administrator ’s Guide Incomp lete or Pa rtial Pa ges Print Problem Descri ption Most like ly , thi s occurr ed beca use the Use Adobe Documen t S tructur ing Conv ention opt ion was disabl ed. This feature is turned on as a defau lt se tting.
GL-1010 Administrator ’s Guide 261 Correc tive Ac tion Use N ovel l’ s AppleT alk Prin t Serv ice s utili ty f rom th e No vell console to modif y the Confi guration Options of the sp ooler u sed to queue Macintos h jobs to t he GL-10 10: 1 From the Configuration Options dialog, choose Config ure Spoolers .
262 GL-1010 Administrator ’s Guide.
GL-1010 Administrator ’s Guide 263 GLOSSARY OF T ERMS Definition of Common T erms T er m De fini tio n ACS A utomati c C assette S witchin g. ADD A uto- D uple xing D e vice. A c opier com ponent th at allo ws doub le si ded prin ting and c opyin g (sta ndard e quipm ent).
264 GL-1010 Administrator ’s Guide Booklet Mode A fea ture where each pa ge of a doc umen t is pr inted on a half s heet o f paper , whic h can the n be fo lded a nd/or s tapled to prod uce a smaller booklet/m agazi ne. Boo klet mod e was p reviou sly kno wn as m agazi ne sort.
GL-1010 Administrator ’s Guide 265 Driver See Pr inter Driv er . Duple x Duplex is the pro cess of p rintin g on bo th sides of a s heet of paper . Duplex printing re quires that A utomatic D uple x U nit (A DU) be insta lle d on the copier .
266 GL-1010 Administrator ’s Guide IP I nternet P roto col. The IP pa rt of th e TCP/IP commun icati ons protoc ol. IP impleme nts the netw ork laye r (laye r 3) of th e protocol , whi ch cont ains a network address a nd is used to route a mess age to a dif fer ent net work or subnetwork .
GL-1010 Administrator ’s Guide 267 NDPS Gateway In order for non NDPS-aware printers, such as the GL-1010, t o opera te withi n the NDPS m odel, a propri etary “gatew ay” must be i nst alled and conf igur ed on t he netwo rk. The T oshiba NDPS Gateway is dis tributed on the e-STUDI O GL-101 0 Admi n’ s Clie nt CD- ROM .
268 GL-1010 Administrator ’s Guide N-up This term refers t o the n umber of page image s prin ted on one shee t of paper . For e xample, if you w ant to print slid es or we b p ages, you migh t use the N -up fea ture to print up to 16 p ages on one s heet of paper .
GL-1010 Administrator ’s Guide 269 Printing mode Print ing mo de defin es the wa y the pri nt job is pro cessed b y the G L-1010: as a Nor mal job, a Privat e Print job, Proof Prin t job, or Schedul ed Print job.
270 GL-1010 Administrator ’s Guide SNMP S imple N etwo rk M an agement P roto col. A wid ely used ne tw ork monitorin g and c ontrol pro tocol. Data is p assed from SNM P agent s, which ar e hardwa re and/o r soft ware p rocesses report ing activ ity in each network de vice (hub, router , bridge, etc .
GL-1010 Administrator ’s Guide 271 INDEX A Add Prin ter 155 admint ool 141 Adver tising na me 128, 129 AppleShare supp ort for 7 Apple T alk 8, 156 defaul t device na me 1 1 defaul t zone 11 limitat.
272 GL-1010 Administrator ’s Guide G Gateway default setti ngs 10 GL DocMon 241 GL-1010 descri bed 4 H Host name 134 Host name resolu tion 7 HP-UX 8, 139 HTTP Server 11 I IBM AIX 139 Illustration Ad.
GL-1010 Administrator ’s Guide 273 N NDPS 121 Broker 122 , 123, 12 5 Create NDPS Printer dial og 1 26 Create Printer Agen t dialog 126 driver do wnload 15 5 Gateway 122 Gateway Con figurat ion dial .
274 GL-1010 Administrator ’s Guide Simple Netwo rk M anagem ent Pr otoco l define d xxv iii SNMP 15 2, 2 41 descr ibed xix SP ARC 139 S tartu p page printing 47 Stu ffIt 156 Subn et Mas k default se.
An important point after buying a device Toshiba GL-1010 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Toshiba GL-1010 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Toshiba GL-1010 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Toshiba GL-1010 you will learn all the available features of the product, as well as information on its operation. The information that you get Toshiba GL-1010 will certainly help you make a decision on the purchase.
If you already are a holder of Toshiba GL-1010, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Toshiba GL-1010.
However, one of the most important roles played by the user manual is to help in solving problems with Toshiba GL-1010. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Toshiba GL-1010 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
