Instruction/ maintenance manual of the product BSA4TMGS12QMR Toshiba
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PRINTED IN JAPAN TOSHIBA Thermal Printer B-SA4T SERIES Document No. EO18-33016A Original Jul., 2005 (Revised Sep., 2005 ) Maintenance Manual.
EO18-33016A TABLE OF CONTENTS Page 1. UNPACKING-------------------------------------------------------------------------------------------------------- 1- 1 1.1 Procedure ---------------------------------------------------------------------------------------------------- 1- 1 1.
1. UNPACKING EO18-33016A 1.1 Procedure 1- 1 1. UNPACKING 1.1 Procedure 1. Open the carton. 2. Take out the accessories and the top pad from the carton.
1. UNPACKING EO18-33016A 1.2 Checks 1- 2 1.2 Checks 1. Check for damage or scratches on the printer. 2. Confirm that none of the accessories are missing. The parts below are provided as accessories. (B-SA4TM only) NOTE: Keep the carton and pads for later transport.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.1 PS Unit 3- 1 3. MAIN UNIT REPLACEMENT 3.1 PS Unit 1. Remove the screw from the back of the printer, and draw out the PS Unit halfway. NOTE : If the PS Unit cannot be drawn out smoothly, check wheth er it gets stuck with the harnesses on both sides.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.1 PS Unit 3- 2 4. Remove the screw to release t he Ground Wire of the Inlet Ass’y. 5. Draw out the PS PC Board Unit from the printer. 6. Remove the three screws to separat e the PS PC Board from the frame. 7. Replace the PS PC Board with a new one, and then reassemble in the reverse order of removal.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.2 MAIN PC Board Ass’y 3- 3 3.2 MAIN PC Board Ass’y 1. Remove the two screws from the back of the printer. [B-SA4TM] [B-SA4TP] 2. Only for the B-SA4TM model, open the Front Cover, and remove the two screws that secure the Front Cover.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.2 MAIN PC Board Ass’y 3- 4 6. Remove the screw to detach the Cable Cl amp fixing the Print Head Cable (white). 7. Disconnect the all cables from the MAIN PC Board ass’y. NOTE : Be careful that the connector of the Power Cable has a connector lock.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.2 MAIN PC Board Ass’y 3- 5 11. Replace the MAIN PC board with a new one, and r eassemble in the reverse order of removal.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.2 MAIN PC Board Ass’y 3- 6 NOTES : 1. When re-attachin g the Side Panel, be careful not to pi nch the lead wires between the printer fram es and the Side Panel.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.3 Platen 3- 7 3.3 Platen 1. Open the Top Cover. 2. Push both Platen Holders inside to re lease the hooks, and lift the Platen Ass’y. NOTES : 1. Do not disassemble the Platen Ass’ y furt her as a Platen Ass’ y is a minim um unit.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.4 Stepping Motor and Top Cover Open Sensor (Left) 3- 8 3.4 Stepping Motor and Top Cover Open Sensor (Left) 1. Remove the Side Panel from the printer. (Refer to Section 3.2.) 2. Remove the Platen Ass’y. (Refer to Section 3.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.4 Stepping Motor and Top Cover Open Sensor (Left) 3- 9 7. If necessary, remove the Top Cover Open S ensor (Left) by releasing the two hooks. 8. Loosen the Motor Frame Loc ating Screw, on the upper left of the printer front.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.4 Stepping Motor and Top Cover Open Sensor (Left) 3-10 12. Release the bunch of ground wi res from the Cable Clamp. 13. Remove the screw to release the Ground Wire (red). 14. Remove the two PT-4x12 screws and one SMW-4x 8 screw to detach the Stepping Motor Unit.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.5 Ribbon Motor/Ribbon Sensor 3-11 3.5 Ribbon Motor/Ribbon Sensor 1. Open the Top Cover. 2. Only for the B-SA4TM model, remove the lower two screws first. (These screws are not provided on the B-SA4TP model.) 3. Holding the Top Cover so as not to drop it, remove the upper two screws.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.5 Ribbon Motor/Ribbon Sensor 3-12 <Tip> When removing the Ribbon Motor or the Ribbon Sensor only, step 6 to step 12 can be omitted. It can be removed by just disconnecti ng each cable and removing the screw.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.5 Ribbon Motor/Ribbon Sensor 3-13 10. Remove the screws to detach the Ribbon Motors. 11. Remove the screws to detach the Ribbon Sensors.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.5 Ribbon Motor/Ribbon Sensor 3-14 13. Replace the Ribbon Motor and Ribb on Sensor with new ones, and then reassemble in the reverse order of removal. NOTES : 1. When re-attaching the Ribbon Motor Drive Unit to the upper frame, be careful not to pinch the lead wires.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.6 Fan Motor 3-15 3.6 Fan Motor 1. Remove the Side Panel from the printer. (Refer to Section 3.2.) 2. Disconnect the Fan Motor Cable fr om CN10 on the MAIN PC Board. 3. Remove the Top Cover and pl ace it beside the printer.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.7 Operation Panel (For the B-SA4TM) 3-16 3.7 Operation Panel (For the B-SA4TM) 1. Open the Ribbon Cover. 2. Remove the four screws to detach the Operation Panel from the Ribbon Cover. NOTE : When removing these screws, use a Phillips-he ad screw with the length of 100 mm or less.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.7 Operation Panel (For the B-SA4TM) 3-17 5. Disconnect the cable whic h connects the Panel PC boar d to the LCD PC board. 6. Remove the two screws to detach the LCD PC board. 7. Replace the Operation Panel with a new one, and then reassemble in the reverse order of removal.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.8 Operation Panel (For the B-SA4TP) 3-18 3.8 Operation Panel (For the B-SA4TP) 1. Open the Ribbon Cover. 2. Remove the two screws and release the two hoo ks to detach the Operati on Panel from the Ribbon Cover. 3.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.8 Operation Panel (For the B-SA4TP) 3-19 6. Disconnect the cable which connects the Panel PC Board to the LCD PC Board. 7. Remove the two screws to detach the LCD PC Board. 8. Replace the Operation Panel with a new one, and then reassemble in the reverse order of removal.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.9 Print Head 3-20 3.9 Print Head 1. Fully open the Ribbon Cover. 2. Slightly open the Top Cover (10 mm). 3. Unlock the Print Head by pressing the hooks toward the center. Then pull the Print Head downward. NOTE: Care must be taken not to damage the Print Head Element by hitting it against any metal parts.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.9 Print Head 3-21 4. Disconnect the Print Head Cable from the Print Head. 5. Replace the Print Head with a new one, and then r eassemble in the reverse order of removal.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.9 Print Head 3-21 4. Disconnect the Print Head Cable from the Print Head. 5. Replace the Print Head with a new one, and then r eassemble in the reverse order of removal.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.10 Media Sensor 3-22 3.10 Media Sensor 1. Open the Top Cover. 2. Slightly push the Upper Sensor Lever inside, and open the Upper Sensor Ass’y.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.10 Media Sensor 3-23 5. Remove the two E-rings, the S haft, and the Upper Sensor Ass’y. 6. Remove the Upper Sensor Cover (T op) by releasing the four hooks. 7. Remove the Upper Sensor PCB Casing by releasing the two hooks.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.10 Media Sensor 3-24 9. Move the Lower Media Sensor to ward the center. Failure to do this prevents disassembling the L ower Sensor Ass’y. 10. Remove the Lower Sensor Cover (Top) by releasing the two hooks. 11. Remove the Lower Sensor PCB Ca sing by releasing the two hooks.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.10 Media Sensor 3-25 13. Replace the Sensor PCB with a new one, and r eassemble in the reverse order of removal. NOTES: 1. Before re-co nnecting the Sensor Harnesses to t he Sensor PCBs, be sure to move the uppe r and lower Media Sensors to the left end.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.11 Top Cover Open Sensor (Right) 3-26 3.11 Top Cover Open Sensor (Right) 1. Refer to Steps 1 to 7 in Section 3.2 (MAIN PC Bo ard Ass’y) and disconnect the all cables from the MAIN PC Board Ass’y. 2. Push and remove the Blind Plate from the printer back 3.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.11 Top Cover Open Sensor (Right) 3-27 4. Remove the two screws from the Stepping Motor Unit. 5. Loosen the Motor Frame Loc ating Screw, on the upper left of the printer front. 6. Release the side hooks of the Media Path Frame, and draw it out upward.
3.MAIN UNIT REPLACEMENT EO18-33016A 3.11 Top Cover Open Sensor (Right) 3-28 8. Disconnect the Top Cover O pen Sensor Harness (Blue). 9. Remove the Top Cover Open Sensor (Right) from the Sensor Frame.
4. PERIODIC MAINTENANCE PROCEDURE EO18-33016A 4. PERIODIC MAINTENANCE PROCEDURE 4- 1 4. PERIODIC MAINTENANCE PROCEDURE All machines are generally delivered in their best c ondition. To maintain opt imal operating condition and help gain maximum performance and life of machines , we would recommend you to conduct periodic maintenance.
4. PERIODIC MAINTENANCE PROCEDURE EO18-33016A 4. PERIODIC MAINTENANCE PROCEDURE 4- 2 5) When using the cutter unit, clean the cutter blade and the media path. WARNING! When cleaning the cutter, be careful not to be injured by the cutter blade. (1) Open the front cover.
4. PERIODIC MAINTENANCE PROCEDURE EO18-33016A 4. PERIODIC MAINTENANCE PROCEDURE 4- 3 (5) In the same way, clean the outside of the cutter blade. 6) When using the strip module, clean the backing paper feed rollers, guide roller, strip roller, and media path.
4. PERIODIC MAINTENANCE PROCEDURE EO18-33016A 4. PERIODIC MAINTENANCE PROCEDURE 4- 4 6. Apply FLOIL G-488 to the cu tter unit using a soft cloth. All machines are generally delivered in their best conditi on. Efforts should be made to keep them that way.
5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 1 5. TROUBLESHOOTING <INDEX> Situation: Power on time 1. The printer does not turn ON. 2. “EEPROM ERROR” is displayed. 3. “100BASE LAN INITIALIZING…” is displayed and does not disappear.
5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 2 2. “EEPROM ERROR” is displayed. Possible cause Point to check Solution EEPROM is not installed on the MAIN PC board. “EEPROM ERROR” is displayed when the EEPROM is not installed. The EEPROM contains the parameters required for various operations.
5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 3 7. Printer cannot enter the system mode. Possible cause Check point Solution The [FEED] and [PAUSE] keys are released before entering the system mode. To enter the system mode, turn on the power while holding down the [FEED] and [PAUSE] keys at the same time.
5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 4 Possible cause Check point Solution The connectors are not inserted completely. Check if the connectors are completely inserted. Insert the connectors completely. The print head is not installed properly.
5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 5 Possible cause Check point Solution The feed gap sensor has not been adjusted. Usually, a sensor calibration is automatically performed. However, for some media, it may be necessary to register a print area level voltage and a no paper level voltage in the system mode.
5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 6 Possible cause Check point Solution The feed gap sensor has not been adjusted. Usually, a sensor calibration is automatically performed. However, for some media, it may be necessary to register a print area level voltage and a black mark level voltage in the system mode.
5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 7 Possible cause Check point Solution The ribbon is not correctly loaded. Make sure that the protrusion of the left side of the ribbon holder is fitted into the notch of the ribbon core. When the ribbon is slack, this error may occur.
5. TROUBLESHOOTING EO18-33016A 5. TROUBLESHOOTING 5- 8 Situation: Communication 1. Printing is not performed in case of Centronics Interface communication. Possible cause Check point Solution The interface cable has a problem. The Centronics interface cable should comply with IEEE1284.
An important point after buying a device Toshiba BSA4TMGS12QMR (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Toshiba BSA4TMGS12QMR yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Toshiba BSA4TMGS12QMR - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Toshiba BSA4TMGS12QMR you will learn all the available features of the product, as well as information on its operation. The information that you get Toshiba BSA4TMGS12QMR will certainly help you make a decision on the purchase.
If you already are a holder of Toshiba BSA4TMGS12QMR, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Toshiba BSA4TMGS12QMR.
However, one of the most important roles played by the user manual is to help in solving problems with Toshiba BSA4TMGS12QMR. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Toshiba BSA4TMGS12QMR along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
