Instruction/ maintenance manual of the product Snom 820 Tiptel
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User Manua l l v1 .04.
SNOM 820 M ANUAL V .8 C OPYRIGHT , T RADEMARKS , GPL, L EGAL D ISCLAIMERS © snom technology AG 2008 2 C OPYRIGHT , T RADEMARKS , GPL, L EGAL D ISCLAIMERS © snom technology AG 2008 All Rights Reserved. snom, the names of snom products, and snom logos are trademarks owned by snom technolo gy AG.
SNOM 820 M ANUAL V .8 I MPORTANT I NFORMATION © snom technology AG 2008 3 I MPORTANT I NFORMATION Please read the instructio ns on phone safety and di sposal and on how to set up and use the pho ne before using the device an d also give them to other users to read or inform those users of their content s.
SNOM 820 M ANUAL V .8 I MPORTANT I NFORMATION © snom technology AG 2008 4 D ISPOSAL OF THE P HONE This phone is subject to European Directive 2002/96/EC and may not be disposed of with gener al household garbage.
SNOM 820 M ANUAL V .8 T HE SNOM 820 - T HE 8 E XPERIENCE © snom technology AG 2008 5 T HE SNOM 820 - T HE 8 E XPERIENCE V O IP - MAKING CALLS VIA THE I NTERNET When using V o IP (V oice over Internet.
SNOM 820 M ANUAL V .8 S ETTING UP THE P HONE © snom technology AG 2008 6 S ETTING UP THE P HONE D ELIVERY C ONTENT Please check whether the packag e contains the following parts: 1. Base unit 2. Handset 3. Handset cord 4. Footstand, aluminum, with plastic bracket, and 2 screws 5.
SNOM 820 M ANUAL V .8 S ETTING UP THE P HONE © snom technology AG 2008 7 3. Attach the footstand. 4. Plug the Ethernet (net work) cable in to the RJ45 connector labeled “NET” and plug the other end into t he network side to e stablish a data link.
SNOM 820 M ANUAL V .8 S ETTING UP THE P HONE © snom technology AG 2008 8 4. Next, you will be prompted in the la nguage of your cho ice to select a timezone. Timezones sh own depend on the lang uage you have chosen; you can collapse and expand the list for quicker access - s ee page 24.
SNOM 820 M ANUAL V .8 S ETTING UP THE P HONE © snom technology AG 2008 9 settings. snom’s web page lists numerous providers and PBXs that have been tested for interoperabili ty with our phones and specific settings that may be required. Do not change the standard configu- ration unless you know what you ar e doing.
SNOM 820 M ANUAL V .8 S ETTING UP THE P HONE © snom technology AG 2008 10 C HANGING THE F ORMAT OF D AT E /T IME S HOWN ON D ISPLAY 1. In the menu on the left, click on Preferences. 2. Options for the date format are mm/dd (radio button “on”) and dd.
SNOM 820 M ANUAL V .8 G ETTING TO K NOW Y OUR P HONE © snom technology AG 2008 11 G ETTING TO K NOW Y OUR P HONE This manual describes the functions of the phone with the standard factory settings. If your phone was installed and/or set up by someone else, the standard settings may have been change d.
SNOM 820 M ANUAL V .8 G ETTING TO K NOW Y OUR P HONE © snom technology AG 2008 12 3 Line K eys 1 - 4 See page 41 4 Select outgoin g identity See page 26 5 Show call lists See page 23, 30, and 27 6 Di.
SNOM 820 M ANUAL V .8 G ETTING TO K NOW Y OUR P HONE © snom technology AG 2008 13 LED Indications 1. Call Indication LED. a. Blinks red rapidly w hen call is coming in. b. Glows red steadily and brightly when dialling, when in a call, and when a call is on hold.
SNOM 820 M ANUAL V .8 G ETTING TO K NOW Y OUR P HONE © snom technology AG 2008 14 5. Information line (for missed calls and active call forwarding on busy or after timeout) 6. Function key line: Shows the cont ext-sensitive symbols for the functions that can be activated by pressing the function key underneath the sym- bol .
SNOM 820 M ANUAL V .8 G ETTING TO K NOW Y OUR P HONE © snom technology AG 2008 15 Alphanumeric K eypad When the phone is ready for number and text input (h andset off the hook or after pressing one of the alphanumeric keys) , the current input mode is indi- cated by the symbol 123 , abc , or ABC in the informatio n line.
SNOM 820 M ANUAL V .8 G ETTING TO K NOW Y OUR P HONE © snom technology AG 2008 16 DND Press key to turn “Do not disturb” mode on. The display will show: All incoming calls will be forwarded to the number set in call forwarding or receive a busy signal if there is no setting for call forw arding.
SNOM 820 M ANUAL V .8 G ETTING TO K NOW Y OUR P HONE © snom technology AG 2008 17 The network menu, shaded light-gray in the table below , cannot be accessed when the phone is running in user mo de; the maintenance menu will move to no. 4 on the list.
SNOM 820 M ANUAL V .8 G ETTING TO K NOW Y OUR P HONE © snom technology AG 2008 18 3 Identity 1 Outgoing Identity 2 Reregister 3 Edit See page 46 4L o g o f f 5L o g o f f A l l 4 Network 1 IP Setting.
SNOM 820 M ANUAL V .8 G ETTING TO K NOW Y OUR P HONE © snom technology AG 2008 19 T HE P HONE ’ S W EB I NTERFACE Press to obtain the phone’s IP address. Open the web browser of your PC and type http:// followed by the IP address, for example http:// 192.
SNOM 820 M ANUAL V .8 G ETTING TO K NOW Y OUR P HONE © snom technology AG 2008 20 How the W eb Interface W orks The vertical menu on the left side of the window is always the same, no matter which window happ ens to be open at the ti me. Available menu items depend on whether the phone is running in user or administrator mode.
SNOM 820 M ANUAL V .8 G ETTING TO K NOW Y OUR P HONE © snom technology AG 2008 21 User Mode/Administrator Mode Some windows, like Preference s shown here, are avai lable in user mode while many are not. T he menu item Advanced Settings is available but the settings normally found on it are not.
SNOM 820 M ANUAL V .8 G ETTING TO K NOW Y OUR P HONE © snom technology AG 2008 22 D EFINITION OF S YMBOLS AND T ER MS USED THROUGHOUT THIS MANUAL 1. Symbol 9 : Press either the Confirm hardke y (8) or, if available, the soft- key underneath the display symbol to confirm an action.
SNOM 820 M ANUAL V .8 D ISPLAY S YMBOLS AND I NDICATIONS © snom technology AG 2008 23 D ISPLAY S YMBOLS AND I NDICATIONS S YMBOLS FOUND IN THE FUNCTION KEY LINE 1. Symbols of functions that can be mapped onto the fo ur function keys underneath the display .
SNOM 820 M ANUAL V .8 D ISPLAY S YMBOLS AND I NDICATIONS © snom technology AG 2008 24 Press to switch input mode to capital letters Press to switch inpu t mode to numerals Press to delete character t.
SNOM 820 M ANUAL V .8 D ISPLAY S YMBOLS AND I NDICATIONS © snom technology AG 2008 25 D ISPLAY I NDICATIONS Press to delete currently select ed phone book or call list entry Press to turn off call fo.
SNOM 820 M ANUAL V .8 U SING THE P HONE © snom technology AG 2008 26 U SING THE P HONE This section describes the functions of the phone with the standard factory settings. If your phone was installed and/or set up by someone else, the standard settings may have been change d.
SNOM 820 M ANUAL V .8 U SING THE P HONE © snom technology AG 2008 27 Using Auto Dial if a timespan has been set in the drop-down menu of Advanced > Behavior > Phone Behavior > Auto Dial. The pho ne will dial the n umber on the dis- play when the specified number of seconds has passed.
SNOM 820 M ANUAL V .8 U SING THE P HONE © snom technology AG 2008 28 Speed Dial See “Speed Dial” on page 52 on sett ing speed dial numbers. Enter the number (0-30) or the speci al character (#, *) assi gned to a phone number and press 3 .
SNOM 820 M ANUAL V .8 U SING THE P HONE © snom technology AG 2008 29 Number Guessing (Auto Completion) T o set this function, see page 52. When you dial and have typed the mini- mum number of digits, the phone offers numbers cont aining the typed string from its call lists and from the directory for selection.
SNOM 820 M ANUAL V .8 U SING THE P HONE © snom technology AG 2008 30 M ISSED C ALLS Missed calls are indicated by the call indication LED and a text message. Press ¯ to turn both indicators off. 1. The call indication LED on the uppe r right corner of the phone glows red steadily , but slightly dimmer th an during an ongoing call.
SNOM 820 M ANUAL V .8 U SING THE P HONE © snom technology AG 2008 31 Three-party Conference 1. With the two other parties on hold , press to start the confer- ence. Press to turn on t he casing speaker, if needed. 2. Press to end the co nference. The other participants will be put back on hold.
SNOM 820 M ANUAL V .8 U SING THE P HONE © snom technology AG 2008 32 2. Blind T ransfer. a. Press the T r ansfer key . b. Dial the number of t he third party you intend to transfer the call to.
SNOM 820 M ANUAL V .8 U SING THE P HONE © snom technology AG 2008 33 3. W HEN U SING THE HANDSET AND C ASING SPEAKER /M ICROPHONE : a. Hang up the handset b. or press ¯ . R EJECTING OR R EDIRECTING I NCOMING C ALLS This includes manual and automatic rejection and re direction and rejection of anonymous calls.
SNOM 820 M ANUAL V .8 U SING THE P HONE © snom technology AG 2008 34 Reject anonymous calls Please note that calls fr om analog phone connections without caller ID will, most likely , be received as anonymous calls and rejected if you turn this function on.
SNOM 820 M ANUAL V .8 U SING THE P HONE © snom technology AG 2008 35 k. Press ESC to return to the idle sc reen which now shows the very large call forwarding symbol an d the number calls are being for- warded to. l. T o turn call forwarding off, follow steps a through h, above.
SNOM 820 M ANUAL V .8 U SING THE P HONE © snom technology AG 2008 36 l. T o turn call forwarding off, follow steps a through h, above. Press Å or Æ to show “No” on display . Press 9 . Press ESC to return to the idle screen. 3. Forward after Timeout: When a call star ts ringing, the phone will wait for the number of seconds specified.
SNOM 820 M ANUAL V .8 U SING THE P HONE © snom technology AG 2008 37 o. T o turn call forwarding off, follow steps a through h, above. Press Å or Æ to show “No” on display . Press 9 . Press ESC to return to the idle screen. T urning off Call Forwarding 1.
SNOM 820 M ANUAL V .8 D IRECTORIES © snom technology AG 2008 38 D IRECTORIES P HONE D IRECTORY The phone directory can ho ld 250 entries consisti ng of name and phone numbers.
SNOM 820 M ANUAL V .8 D IRECTORIES © snom technology AG 2008 39 Press Ï or Ð to mark and play other tones. Press ° twice and ESC once to return to the idle screen. b. On the web interface (the ringtones will be played by the phone): Configuration Identity (1-12) > Login.
SNOM 820 M ANUAL V .8 D IRECTORIES © snom technology AG 2008 40 3. If you wish to assign a CONTACT TYPE , select one from the drop-down list. The default setting is N ONE . a. Y ou can assign distin ce ringtones to the contact types Friends, Fam- ily , Colleagues, and VIPs.
SNOM 820 M ANUAL V .8 C ONFIG URING THE F UNCTION K EYS © snom technology AG 2008 41 C ONFIGURING THE F UNCTION K EYS See page 20 on how to open the pho ne’s web interface, pages 21 for an explanation of administrator and user mode, and pages 20 and 45 on the mechanics of navigating in the windows and chang ing the settings.
SNOM 820 M ANUAL V .8 C ONFIG URING THE F UNCTION K EYS © snom technology AG 2008 42 1. Click on Function K eys in the menu on the left. 2. Under T YPE , select E XTENS ION in the drop-down list. 3. Under N UM BER , enter the phone number whose ca lls you wish to pick up.
SNOM 820 M ANUAL V .8 C ONFIGURING THE F UNCTION K EYS © snom technology AG 2008 43 C ALL F ORWARDING By defaul t the second symbol from the right in t he status line is Directory. W e will reprogram the setting so th at by pressing the function key under- neath forwarding of all calls will be tu rned on (and off): 1.
SNOM 820 M ANUAL V .8 C ONFIGURING THE F UNCTION K EYS © snom technology AG 2008 44 3. Click on Save . The idle display no w shows the symbol . 4. Press the function key underneath the sy mbol to turn call forwarding on. When it is on, the call forwarding symbol and the target phone number will cover the display area.
SNOM 820 M ANUAL V .8 C USTOMIZING P HONE S ETTINGS © snom technology AG 2008 45 C USTOMIZING P HONE S ETTINGS See page 19 on how to open the phone ’ s web interface, how the web inter- face works and how you change the settings, and what the difference between administrator and user mode is.
SNOM 820 M ANUAL V .8 C USTOMIZING P HONE S ETTINGS © snom technology AG 2008 46 2. Enter the information recei ved from your provider or your administrator in the appropriate fields and click on Re-Register. a. The display name is optio nal and freely selectable.
SNOM 820 M ANUAL V .8 C USTOMIZING P HONE S ETTINGS © snom technology AG 2008 47 2. On the phone. a. Press Menu key. b. Press 3 Identity. c. Press 3 Edit. d. Select the iden tity to be edited. e. Change the phone number, if necessary , and press 3 . f.
SNOM 820 M ANUAL V .8 C USTOMIZING P HONE S ETTINGS © snom technology AG 2008 48 D IAL T ONES Different countries use different dial tones. Select yours on the phone or on the web interface. On the Phone 1. Press Menu key . 2. Press 1 Preferences. 3.
SNOM 820 M ANUAL V .8 C USTOMIZING P HONE S ETTINGS © snom technology AG 2008 49 On the W eb Interface ( ADMINISTRATOR MODE ONLY ) 1. Click on Advanced. Ne twork tab is visible. 2. Open the drop-down list for Time > Timezone. 3. Select your location.
SNOM 820 M ANUAL V .8 C USTOMIZING P HONE S ETTINGS © snom technology AG 2008 50 C ALL F ORWARDING This feature automatically redirects all or certain incoming calls to another phone or a mailbox. It is possible to configure the settings on the phone and on the web interface.
SNOM 820 M ANUAL V .8 C USTOMIZING P HONE S ETTINGS © snom technology AG 2008 51 R INGTONES Y ou can choose one of 10 bu ilt-in ringtones or a cus tom melody , or turn off the ringer. 1. A ringtone can be assigned to an id entity so that incoming calls for dif- ferent identities will be announced by different ringtone s.
SNOM 820 M ANUAL V .8 C USTOMIZING P HONE S ETTINGS © snom technology AG 2008 52 N UMBER G UESSING When you have typed the minimum number of characters you have specified for this function, the pho n.
SNOM 820 M ANUAL V .8 T ROUBLESHOOTING © snom technology AG 2008 53 T ROUBLESHOOTING R EBOOT Required when asked for on display , for example when a setting is changed that requires a reboot to take effect. 1. Press the Menu key . 2. Press 5 Maintenance.
SNOM 820 M ANUAL V .8 T ROUBLESHOOTING © snom technology AG 2008 54 before submitting it. See the follow ing paragraphs 2 to 4 on how to pre- pare and enclose the attachments. 2. System and settings informat ion must always be attached a. Open the phone’s web interface and, under Status in menu on left, click on System Information.
SNOM 820 M ANUAL V .8 S OFTWARE U PDATE © snom technology AG 2008 55 S OFTWARE U PDATE M ANUAL U PDATE 1. Open snom’s web page at www .snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently r unning on your phone.
SNOM 820 M ANUAL V .8 S TANDARD C ONFORMANCE © snom technology AG 2008 56 S TANDARD C ONFORMANCE Name and addre ss of manufacturer: snom technology AG Charlottenstr.
An important point after buying a device Tiptel Snom 820 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Tiptel Snom 820 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Tiptel Snom 820 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Tiptel Snom 820 you will learn all the available features of the product, as well as information on its operation. The information that you get Tiptel Snom 820 will certainly help you make a decision on the purchase.
If you already are a holder of Tiptel Snom 820, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Tiptel Snom 820.
However, one of the most important roles played by the user manual is to help in solving problems with Tiptel Snom 820. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Tiptel Snom 820 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
