Instruction/ maintenance manual of the product Snom 370 Tiptel
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User Manual sno m 3 00 | 3 20 | 3 60 | 3 70 deutsch english español français italiano www.snom.com www.snom.com.
130907_UMEV21_AF © snom technology AG 2007 All rights reserved. For questions regarding the product, please cont act your snom Certified Sales Partner.
Table of Contents Welcome ............................................................................................................................... 1 Copyright .....................................................................................
Web User In terface ............................................................................................................. ....... 26 Access .......................................................................................................
Call Indic ation ................................................................................................................ .............................. 63 Accepting I ncoming Cal ls ............................................................
“Edit” / “Enter nu mber” screen ................................................................................................. .............. 92 “Ringing”, “Calling”, “Connected”, “Holdi ng”, “Tr ansfer”, “Con ference” screens .
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Welcome • 1 English We l c o m e Welcome to the user guide for the snom3x0 VoIP phones. This manual describes the available features of the phone when it is connected to a SIP (RFC 3261) compliant PBX.
snom 3x0 VoIP P hones User Manual English 2 • Important User Information © snom technology AG 2007 English Important User Information Safety instructions Save these instruction s.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Overview • 3 English Overview Hardware Components The main hardware components of your snom VoIP phone are the display (1) , the keypad with LEDs (2), and the audio devices (3) .
snom 3x0 VoIP P hones User Manual English 4 • Overview © snom technology AG 2007 English snom 360 snom 370.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Overview • 5 English (1) Display Features snom 300 snom 320 snom 360 snom 370 Tiltable (0-45 degrees) Backlight .
snom 3x0 VoIP P hones User Manual English 6 • Overview © snom technology AG 2007 English (2a) Navigation Keys Use the navigation keys to navigate in the display menus and confirm and cancel actions.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Overview • 7 English (2c) Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type: snom 300 snom 320 - snom 360 - snom 370 Volume Volume Adjusts the volume see page 33 Speaker Speaker Toggles handsfree mode.
snom 3x0 VoIP P hones User Manual English 8 • Overview © snom technology AG 2007 English (2e) Preprogrammed Function Keys The preprogrammed function keys are preprogrammed a s labeled. The following functions are mapped onto them: snom 320 - snom 360 - snom 370 Redial Redials a number.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Overview • 9 English (2g) Message LED The “Message LED” is primarily used to visually indicate n ew voice messages stored on the mailbox of your PBX, (see page 87 “ Voice Mailbox”).
snom 3x0 VoIP P hones User Manual English 10 • Overview © snom technology AG 2007 English User Interfaces The hardware components keypad and display constitute the phone user interface which allows the user to execute all call operation tasks and basic configuration changes directly on the phone .
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Getting Started • 11 English Getting Started Phone Installation Install your phone using the “Quick Start Guide” included in .
snom 3x0 VoIP P hones User Manual English 12 • Getting Started © snom technology AG 2007 English Phone Initializat ion After your phone has been powered up, the system boots up and per forms the following steps: (1) Hardware Self-Test A phone hardware self-test is run, all LEDs light up.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Getting Started • 13 English (3A-a) DHCP Request By default the phone attempts to contact a DHCP 6 Server in your network in order to obtain its valid network settings, e.g. IP a ddress, netmask, gateway, DNS se rver, etc.
snom 3x0 VoIP P hones User Manual English 14 • Getting Started © snom technology AG 2007 English (3M) Manual Phone Initialization If your IP telephony system does not support automatic initialization, use the following instructions.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Getting Started • 15 English (3M-b) Manual Basic Configuration When mass deployment is not used or incomp lete, you will be prompted to enter the basic configuration manually. Phone User Interface Language Action: The def ault phone user interface language is “English”.
snom 3x0 VoIP P hones User Manual English 16 • Getting Started © snom technology AG 2007 English Tone Scheme (Dialtone) This setting determines country-specific call progress tones, e.g. dial t one, busy signal, etc. Action: Choose the country tone scheme (Australia … USA) snom 300 snom 320 snom 360 snom 370 Sel.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Getting Started • 17 English (3M-c) Logon Wizard The “Logon Wizard” screen i s shown when no extension (SIP identity) has been configured yet. Action: Enter the Logon Wizard snom 300 snom 320 snom 360 snom 370 This step is skipped.
snom 3x0 VoIP P hones User Manual English 18 • Getting Started © snom technology AG 2007 English Registrar (SIP domain) This setting determines the registrar t h a t i s p a r t o f t h e S I P a d d r e s s f o r m a t ( S I P - U R I : “account@registra r”) .
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Getting Started • 19 English Registration The phone attempts to register the first extension (SIP identity) using the account / registrar data provided by the automatic or manual initialization.
snom 3x0 VoIP P hones User Manual English 20 • Getting Started © snom technology AG 2007 English Idle Screen The idle screen is always shown on the di splay when there is no activity, i.e. n o incoming/outgoing/active calls, etc. For further details see page 93.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Getting Started • 21 English XML Idle Screen snom 360 and 370 only : The position of the analog or digital clock, SIP iden tities, etc. can be defined in XML files, one each for each SIP identity.
snom 3x0 VoIP P hones User Manual English 22 • User Interfaces © snom technology AG 2007 English User Interfaces Phone User Interface Menu Struct ure The phone user interface provides access to the followi ng three-level menu structure ( Level 1 , Level 2 , and Level 3 ) in order to perform changes to the phone configuration.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 User Interfaces • 23 English snom 300 snom 320 snom 360 - snom 370 Other Settings TimeZone Select Timezone DialTone Select Dialto.
snom 3x0 VoIP P hones User Manual English 24 • User Interfaces © snom technology AG 2007 English snom 360 - snom 370 8 Network 1 DHCP DHCP Setup 2 IP Address Enter IP Address 3 Netmask Enter Netmas.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 User Interfaces • 25 English Settings Menu Action: Enter the phone’s “Settings Menu” to perform manual changes to yo ur phone configuration.
snom 3x0 VoIP P hones User Manual English 26 • User Interfaces © snom technology AG 2007 English Web User Interface The symbol indicates the use of the web user interface to change settings or operate your phone. You can use the web browser of any computer attached to your network.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 User Interfaces • 27 English Phone Confi guration Changes Warning: Before you change the settings of the standard configurati.
snom 3x0 VoIP P hones User Manual English 28 • Phone Configuration © snom technology AG 2007 English Phone Configuration General Configuration Tasks Language The default phone and web user interface lan guage is “English”. You can change the language for the phone user interface and the web user interface independently from each other.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 29 English Time and Date If the time zone has been se t correctly, the correct time an d date for your ti me zone will be displayed, automatically taking daylight sa ving time, if applicable, into consideration.
snom 3x0 VoIP P hones User Manual English 30 • Phone Configuration © snom technology AG 2007 English Display Format The display format determines how extensions are shown to callers and phones being called.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 31 English Display Configuration Tasks Display Contrast You can adjust your phone’s display contrast.
snom 3x0 VoIP P hones User Manual English 32 • Phone Configuration © snom technology AG 2007 English Backlight Mode You can adjust the display’s backlight mode .
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 33 English Audio Configuration Tasks Volume You can adjust the volume of the currently used audio device when the phone is in “dialing” mode (see page 57) or during an active call (see page 71).
snom 3x0 VoIP P hones User Manual English 34 • Phone Configuration © snom technology AG 2007 English Headset Use Physically connect your headset (see page 11) and activate/deactivate it for use. If you are using a wireless headset and the snom wireless headset adapter 17 , the wireless mode is automatically activated.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 35 English Ringtones Ringtones are used to indicate incoming calls (see page 63).
snom 3x0 VoIP P hones User Manual English 36 • Phone Configuration © snom technology AG 2007 English Volume Action: Adjust the volume of the ringtone assigned to the extension (SIP identity) currently active for outgoing calls. snom 300 snom 320 snom 360 snom 370 When the phone is in idle mode, press .
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 37 English Configuration Action: Change the ringtone assigned to your extension X (SIP identity X).
snom 3x0 VoIP P hones User Manual English 38 • Phone Configuration © snom technology AG 2007 English SIP Identity Configuratio n Tasks snom VoIP phones support multiple extensio ns (SIP identities). Each extension will act like a separate phone line in a conventio nal telephony system.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 39 English Blocking Ext ensions Action: Block an extension (SIP identity) temporarily snom 300 snom 320 sno.
snom 3x0 VoIP P hones User Manual English 40 • Phone Configuration © snom technology AG 2007 English Function Key Configuration Tasks Various functionalities can be mapped o nto the free function keys Px (see page 7); the adjacent yellow LEDs show their current status.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 41 English Line L Dependencies: • Context: <SIP Identity> or <Active> • Number: <blank> Description: This is the default key function.
snom 3x0 VoIP P hones User Manual English 42 • Phone Configuration © snom technology AG 2007 English Extension (formerly “Destination”) L Dependencies: • Context: <SIP Identity> • Num.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 43 English Voice Recorder L Note : Your VoIP PBX must support this feat ure; a valid voice recording extension (SIP account) is required.
snom 3x0 VoIP P hones User Manual English 44 • Phone Configuration © snom technology AG 2007 English Push2Talk L Note : Your VoIP PBX must support this function.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 45 English Action URL L Dependencies: • Context: <Active> • Number: < HTTP URL> • LED: inactive Description: This key function allows you to send HTTP requests to a web server, e.
snom 3x0 VoIP P hones User Manual English 46 • Phone Configuration © snom technology AG 2007 English Maintenance Ta sks Administrator Password Warning: You need to know the administrator passwo.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 47 English Administrator Mode Administrator mode grants unlimited acces s to the phone configuration on both web and phone user interface.
snom 3x0 VoIP P hones User Manual English 48 • Phone Configuration © snom technology AG 2007 English Methods Firmware updates can be conducted using the following methods: Only for advanced users or system administrators: 1. Manual TFTP update : Exceptional situations or downgrade, see page 12 2.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 49 English Compare the major release level of the latest available firmware version published on snom’s firmware download website 23 with the firmware version installed on your phone .
snom 3x0 VoIP P hones User Manual English 50 • Phone Configuration © snom technology AG 2007 English Automatic update L Note : This method requires an internet connection.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Phone Configuration • 51 English Reboot L Note : You should reboot the phone when you are challen ged, e.g. after applying changes to the phone configuration. Action: Reboot the phone.
snom 3x0 VoIP P hones User Manual English 52 • Phone Configuration © snom technology AG 2007 English Factory Reset L Note : You should reset the phone only in the following situations: • The phone configuration was changed and the phone i s not functioning anymore.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 53 English Basic Call Functions Outgoing Calls Extension (SIP identity) for Outgoing Calls Example: There are two extensions (ext1, ext2) registered on your phone; “ext1” is currently used for outgoing calls.
snom 3x0 VoIP P hones User Manual English 54 • Basic Call Functions © snom technology AG 2007 English Making Calls You can make calls using the supported number formats described below. Change the input mode in accordance with the number format (see “Input Mode” on page 55).
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 55 English Input Mode The default input mode is the numer ic mode. L Note : Change the input mode in accordance with the type of number to be dialed. The last input mode will remain active.
snom 3x0 VoIP P hones User Manual English 56 • Basic Call Functions © snom technology AG 2007 English Action: Toggle between lower case and upper case input mode snom 300 snom 320 snom 360 snom 370 Press Result: The input mode is togg led between lower and upp er case.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 57 English Audio Operation Mode Action: Make a call using handset, handsfree, or headset mode (see page 9) snom 300 snom 320 snom 360 snom 370 Take the handset off the hook.
snom 3x0 VoIP P hones User Manual English 58 • Basic Call Functions © snom technology AG 2007 English You can also make a call using handset or handsfree mod e without confirming the previously entered number: snom 300 snom 320 snom 360 snom 370 Enter the number to be dialed.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 59 English Call Completion This call function allows you to establish ca lls s uccessfully when the other party is busy or not answering. L Note : Your VoIP PBX must support this feature.
snom 3x0 VoIP P hones User Manual English 60 • Basic Call Functions © snom technology AG 2007 English While Waiting Action: Optionally: Continue using the phone while waiting for call completion sn.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 61 English Activation Action: Activate call completion when called party extB is not responding snom 300 s.
snom 3x0 VoIP P hones User Manual English 62 • Basic Call Functions © snom technology AG 2007 English Call Termination Action: Terminate a call snom 300 snom 320 snom 360 snom 370 (1) Replace the handset, (2) press the handset hook (see page 9) or (3) press Result: The call is terminated.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 63 English Incoming Calls Call Indication An incoming call is indicated acoustically and visually: Acousti.
snom 3x0 VoIP P hones User Manual English 64 • Basic Call Functions © snom technology AG 2007 English Accepting Incoming Calls Action: Accept an incoming call snom 300 snom 320 snom 360 snom 370 Pi.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 65 English Action: Receive another incoming call at extC while in an active call at extA . snom 300 snom 320 snom 360 snom 370 Another incoming call is signalized on the display and by the blinking LED2.
snom 3x0 VoIP P hones User Manual English 66 • Basic Call Functions © snom technology AG 2007 English Denying Incoming Calls Action: Deny an incoming call to extA snom 300 snom 320 snom 360 snom 37.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 67 English DND (Do Not Disturb) Mode L Note : The following settings must ha ve been configured in advance.
snom 3x0 VoIP P hones User Manual English 68 • Basic Call Functions © snom technology AG 2007 English Call Forwarding This feature allows you (extB) to forward an incoming call from extA to another phone number ( extC) , e.g. a cell phone or voice mailbox.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 69 English Busy Action: Activate call forwarding event “when busy” (to extC ) snom 300 snom 320 snom 3.
snom 3x0 VoIP P hones User Manual English 70 • Basic Call Functions © snom technology AG 2007 English Timeout Action: Activate call forwarding event “on timeout” (to extC ) snom 300 snom 320 sn.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 71 English Active Calls Audio Operation Modes The audio operation modes handset , handsfree , and headset can be alternated during active calls. Action: Switch between handset , handsfree , and headset mode during an active call.
snom 3x0 VoIP P hones User Manual English 72 • Basic Call Functions © snom technology AG 2007 English Mute / Unmute This function allows you to mute the microp hone of the active audio device during a call, i.e. the other party cannot hear you. Unmute the microphone to return to normal conversation.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 73 English Multiple Speaker Mode This option is only available during an active call and allows you to use two speakers simultaneously for listening (handset/cas ing speaker or headset/casing speaker).
snom 3x0 VoIP P hones User Manual English 74 • Basic Call Functions © snom technology AG 2007 English Hold and Resume This call function allows you ( extB ) to place an active call from extA on hold. When placing a call on hold, your IP PBX might play a melody or message to the other party while waiting.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 75 English Calls on Hold: 3 ext C Calls on Hold: 3 ext C — Calls on Hold: 3 — ext C extB.
snom 3x0 VoIP P hones User Manual English 76 • Basic Call Functions © snom technology AG 2007 English Call Transfer This call function allows your phone ( extB ) to transfer an active call from extA to a third phone ( extC ) without announcing the call to extC (“Blind Transfer”) or with prior announcement (“Attended Transfer”).
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Basic Call Functions • 77 English Conference This call function allows your phone ( extA ) to establish a three-party conference, i.e. three phone parties can communicate with each other.
snom 3x0 VoIP P hones User Manual English 78 • Basic Call Functions © snom technology AG 2007 English Call Recording You can record active calls. The recordings are available through your voice mailbox (see page 87) L Note : Your VoIP PBX must support this functionality.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Advanced Phone Functions • 79 English Advanced Phone Functions Hot Desking The basic functionality allows logging off existing user accounts (exten sions/SIP identities) and logging on new user accounts (extensions/SIP identities).
snom 3x0 VoIP P hones User Manual English 80 • Advanced Phone Functions © snom technology AG 2007 English Logon New User (E xtension/SIP Id entity) Action: After logging off all users (see page 79) you can logon a new user The Logon Wizard screen is displayed: Welcome! Press a key to log on.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Advanced Phone Functions • 81 English Directory The built-in phone directory stores the names a nd phone numbers of your contacts.
snom 3x0 VoIP P hones User Manual English 82 • Advanced Phone Functions © snom technology AG 2007 English Call Lists Your phone maintains locally stored lists of missed, received, and dialed calls. Each list entry has a timestamp and shows the calle d or calling party number respectively.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Advanced Phone Functions • 83 English Minibrowser This function enables your phone to use se rvices provided by standard web servers using the HTTP/HTTPS protocol .
snom 3x0 VoIP P hones User Manual English 84 • Advanced Phone Functions © snom technology AG 2007 English Presence This feature allows you to publish a pres ence state to indicate your current communication status in order to inform your contacts of your availability and willingness to communicate.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Advanced Phone Functions • 85 English Changing th e Presence State The default presence state is Offline , i.e. your contacts are informed of your availability. You can change your presence state to one of the following options: Online, Offline, Invisible, Busy.
snom 3x0 VoIP P hones User Manual English 86 • Advanced Phone Functions © snom technology AG 2007 English Contact Presence The Contacts list shows the presence state of your contacts without you having to call them.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Advanced Phone Functions • 87 English Voice Mailbox Your voice mailbox messages, which are usually stored on a media server of your local or hosted VoIP telephony system, can be accessed from your phone.
snom 3x0 VoIP P hones User Manual English 88 • Advanced Phone Functions © snom technology AG 2007 English Visual Indication Message LED The “Message LED” starts blinking when new MWIs arrive and stops when all messages have been retrieved.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Advanced Phone Functions • 89 English Extension Monitoring and Call Picku p This feature allows you to monitor the call st ate of other extensions and to answer calls to these extensions.
snom 3x0 VoIP P hones User Manual English 90 • Advanced Phone Functions © snom technology AG 2007 English “Calls” List The “Calls” List represents a visual and functional extension of the B.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Appendix • 91 English Appendix Mapping of Context-Sensitive Function Keys The following table gives a n overview of the individual functions and its rela tion to the text or symbol displayed above each key as mentioned on page 8.
snom 3x0 VoIP P hones User Manual English 92 • Appendix © snom technology AG 2007 English “Edit” / “Enter number” screen Functionality snom 320 Text snom 360 Icon snom 370 Text Deletes the .
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Appendix • 93 English Mapping of Key Events Key Event Description Page F_REC Toggles recording on/off during an active call. 8 / 78 F_RETRIEVE Retrieves the mailbox messages. 87 F_REDIAL Shows the list of dialed records.
snom 3x0 VoIP P hones User Manual English 94 • Appendix © snom technology AG 2007 English Idle Screen Phone Type Idle Screen on Display Pos Element snom 300 Extension (SIP Ident.
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Appendix • 95 English Accessories The following accessories can be used together with your snom phone: Expansion Module The expansion module will extend the number of free function keys and LEDs (see page 7 and 40) by 42.
snom 3x0 VoIP P hones User Manual English 96 • Appendix © snom technology AG 2007 English Wire less Head set Ad apter The snom Wireless Headset Adapter connects any supported wireless headset to your snom phone (see restrictions and firmware requirements below).
snom 3x0 VoIP P hones User Manual English © snom technology AG 2007 Appendix • 97 English Power Consumption Power Consumption snom 300 snom 320 snom 360 snom 370 Power adapter • Typical (watts) approx. 1.7 – 2.1 approx. 1.7 – 2.2 approx. 1.8 – 2.
snom 3x0 VoIP P hones User Manual English 98 • Appendix © snom technology AG 2007 English Endnotes 1 Special characters are: .@1,?!-/():; &%*#+<=>$[] 2 http://wiki.snom.com/Docum entation 3 The Portable Document Format ( PDF ) is a cross-p latform, open-file format for documents.
User Manual sno m 3 00 | 3 20 | 3 60 | 3 70 deutsch english español français italiano www.snom.com www.snom.com.
An important point after buying a device Tiptel Snom 370 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Tiptel Snom 370 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Tiptel Snom 370 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Tiptel Snom 370 you will learn all the available features of the product, as well as information on its operation. The information that you get Tiptel Snom 370 will certainly help you make a decision on the purchase.
If you already are a holder of Tiptel Snom 370, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Tiptel Snom 370.
However, one of the most important roles played by the user manual is to help in solving problems with Tiptel Snom 370. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Tiptel Snom 370 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center