Instruction/ maintenance manual of the product IP 280 Tiptel
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Manual (EN) tiptel IP 280 Yealink SIP-T20P t i p t e l.
About This Guide Thank you for choosing this Ent erprise IP Ph one which is especiall y designed f or pow er users in th e office e nvironment. It features fashi on and sleek d esign, ab undant teleph.
Tables of Contents Getting S ta rted .................................................................................. - 1 - Packing L ist ...............................................................................................................
Dial Now .......................................................................................................................... - 32 - Area Code ......................................................................................................
Zero- sp -touch ................................................................................................................... - 62 - System Log Export ..............................................................................................
Enterprise IP Phone Gettin g Starte d - 1 - Getting S tarted Packing List The foll owing components are incl uded in your package: Enterprise IP Phon e Phone Stand Po wer Adapter Hands.
Enterprise IP Phone Gettin g Starte d - 2 - Ethernet Cable Quick Install ation Guide & Quick Reference CD Content Check thi s li st before i nstallation to ensure that you have re ceived ea ch i tem. If you are missing any it ems, contact your IP phone reseller.
Enterprise IP Phone Gettin g Starte d - 3 - St an d at tac he d 2) Connect Hand set and Headset, a s shown below: Note: Headset is not p rovided in the packing list. Pl ease contact your distrib utor for more informati on. 3) Connect Network and Power There ar e two w ays fo r n etwork and pow er source connections.
Enterprise IP Phone Gettin g Starte d - 4 - 2. The Internet Po rt can be also connected to H ub/ Switch/IP PBX or other in ternet devices. The phone can also share the network connecti on with oth er network d evices such as PC.
Enterprise IP Phone Gettin g Starte d - 5 - Note: Using the wrong network parameters m ay result i n inaccessi bility of your phone an d may al so have an imp act on your n etwork performance .
Enterprise IP Phone Using the Basic Phon e Functions - 6 - Overview Keyp ad I nstruction Y ou can check the fol lowing list which i ntroduces the IP phone ’ s keypad in details: Power Indicatio n LE.
Enterprise IP Phone Using the Basic Phon e Functions - 7 - Audio Device Cont rol Keys Use the audi o device control keys to p erform the f ollowing actions dependin g on your phone type: ： Ad just t.
Enterprise IP Phone Using the Basic Phon e Functions - 8 - Off It is not acti ve as BLF T abl e 3 P ower Indicati on LED LED Status Descriptio n Steady green Po wer on Blinking green There is incomi n.
Enterprise IP Phone Using the Basic Phon e Functions - 9 - User Interface There are two ways to cu stomize specific opti ons o n your phon es: 1. Using keypad and di splay on the phone. 2. Using W eb user i nterface i n an Internet browser from your PC; pl ease refer to “ Configuration and Registr ation ” to get into the W eb interface.
Enterprise IP Phone Using the Basic Phon e Functions - 10 - -- Network -- K eypad Lock -- Re set F a ctory -- Set AES K ey -- Set admin PWD -- V oi ce -- Up gr ade √ √ √ √ √ √ Other Features -- Messages -- History -- Directory √ √ √ √ Note: 1.
Enterprise IP Phone Using the Basic Phon e Functions - 1 1 - Customizing Y ou r Ph one General Settings Phone S tatus Y ou can view the status of y our phone using the Phone interface or the W eb interface.
Enterprise IP Phone Using the Basic Phon e Functions - 12 - T o change the lan guage via Ph one interface ： 1) Pres s MENU->Setti ngs->Basic->Language. 2) Scroll through the list of av ail able languages. 3) Press OK button w hen the desired l anguage is h ighlighted.
Enterprise IP Phone Using the Basic Phon e Functions - 13 - configuration fil e, If th e tabl e includ es daylight saving time of your t ime zone, i t will show the Fi xed T ype: By Date or By W eek. And the dayli ght saving time is unchangeabl e, unless to update the AutoDS T .
Enterprise IP Phone Using the Basic Phon e Functions - 14 - T o enable keypad lock vi a Phone interface: 1) Press MENU->S ettings->Advanced, enter the password, an d then press OK button. 2) Choose Ke ypad Lock ->OK . 3) Use the navigati on key to hi ghlight the one you want to l ock.
Enterprise IP Phone Using the Basic Phon e Functions - 15 - Audio Settings V o lume Y ou can adjust the vol ume of handset/ speaker/headset . T o adju st the volume w hen you are not in an active call : 1) Pres s MENU->Setti ngs->Basic.
Enterprise IP Phone Using the Basic Phon e Functions - 16 - by clickin g the Delete button. Note: The ring tone fi le of system can not b e deleted. T o upl oad the new Ri ng T one via W eb in terface: 1) Choose Phone-> Prefere nce - >U pload Rin gtone .
Enterprise IP Phone Using the Basic Phon e Functions - 17 - Codec Selection The IP phone supports t he followi ng voice co decs: G.722, G.7 23_53 , G .723_63, G.726- 16, G.726- 24, G.726 - 32 , G.726- 40, G.729 , PCMU and PCMA Y ou can enable/di sable t he desired codecs via W eb interface.
Enterprise IP Phone Using the Basic Phon e Functions - 18 - 2) Use the na vigat ion keys to highlight the desired one in the Enable/ Disable Codecs list, and press the / to move to the other li st. 3) Click Confirm b utton to save the change. Note: Codec Selecti on can be only set via We b interface.
Enterprise IP Phone Using the Basic Phon e Functions - 19 - T o add a contact via Ph one interface: 1) Press MENU->Di rectory->Local Directory. 2) Choose a group, and pr ess OK button. 3) Press Up/ Down n avigation key to ADD pag e, Press OK button to start add ing a new contact, enter Name, phone number of the contact by the keypad.
Enterprise IP Phone Using the Basic Phon e Functions - 20 - T o search a contact via Phone interface: 1) Press the CONT ACT hot key to enter the contact list. 2) Press t he di gital number on the keypad, it will tu rn to the sear ch i nterface automaticall y , and search the record i n Cont act.
Enterprise IP Phone Using the Basic Phon e Functions - 21 - 2) Browse the specifi c contact list fil e in .XML format or .cs v format, and th en cl ick Import button. The i mported contact l ists will be s hown i n the directo ry . 3) Move th e mouse t o the i con , you will see the notes for parameters.
Enterprise IP Phone Using the Basic Phon e Functions - 22 - Other Settings Key as Send Users can set a specific bu tton ( “ # ” or “ * ” ) to active as the send butt on. T o set the send key via the IP phon e interface: 1) Press MENU->Features- >K ey as Send->OK t o enter the confi guration page.
Enterprise IP Phone Using the Basic Phon e Functions - 23 - Hot Line T o set the hot li ne number via the IP phone i nterface: 1) Press MENU->Features- >H ot Line->OK to enter the confi guration page. 2) Enter the hot l ine nu mber and set the HotLi ne Del ay (for example, 20 seconds), then press the OK bu tton to save the changes.
Enterprise IP Phone Using the Basic Phon e Functions - 24 - Anonymous call T o set the anonymous call via the IP phone in terface: 1) Press MENU->Features- >Anonym Call ->OK to enter the confi guration page. 2) By the navigati on ke ys, you can cho ose the Lin e ID .
Enterprise IP Phone Using the Basic Phon e Functions - 25 - the rejection anonymou s call function for your IP ph one automaticall y . Note: This config urat ion is only av ail able for the current defaul t account. 7) Press the OK but ton to save the changes.
Enterprise IP Phone Using the Basic Phon e Functions - 26 - seconds. 4) Press the navig ation keys to choose and set th e redial times. 5) Press OK button t o save the changes. Note: If you enable the aut o redi al functi on, then without operation s for 5 seconds in the auto redial in terface, it will turn to the i dle interface automati cally .
Enterprise IP Phone Using the Basic Phon e Functions - 27 - 3) Use th e n avigation k eys to enab le or di sable the auto answer fun ction. The default is Disabl e. 4) Press the OK but ton to save the changes. T o set Auto Answer vi a W eb in terface: 1) Choose Account->Basic- >Auto Answer option .
Enterprise IP Phone Using the Basic Phon e Functions - 28 - Logo Custom ization Y ou can set text logo which shown in the idle screen 1) Choose Ph one-> Features-> U se Logo via the W eb interface, choose enab le or disable i n the pull-d own menu.
Enterprise IP Phone Using the Basic Phon e Functions - 29 - 2) If you choose enable, an d then enter the text logo i n the “ T ext Logo ” field . 3) Click the Confirm bu tton to save the change. Pr ogra mm able K ey The hot-key , n avigation keys and function keys on the keypad are editabl e.
Enterprise IP Phone Using the Basic Phon e Functions - 30 - 2) Ch oose and custo mize specific features for these keys. 3) Click Confirm bu tton to save the change s. Live Dialpad Defines whether to dial out the di aled number aut omatically . This functi on can only be set via the W eb interface: 1) Choose Phone-> Preference->Li ve Dialpad .
Enterprise IP Phone Using the Basic Phon e Functions - 31 - Replace Rule A d ial plan establishes t he expect ed numb er a nd pattern of digit s for a telephone number . Thi s incl udes co untry cod es, ac cess cod es, a rea cod es an d all comb inations of digits di aled .
Enterprise IP Phone Using the Basic Phon e Functions - 32 - 2) Enter the desired Prefix , Replace and Accoun t. 3) Press Add button to save the cha nges. 4) Y ou can also del ete a specific one from the di al plan li st by pressing Del button. 5) Y ou can select a record to modify , th en cli ck Edit button to submi t.
Enterprise IP Phone Using the Basic Phon e Functions - 33 - 2) Enter the number i n Dial -now Rule and Account. 3) Press Add button to save the cha nges. 4) Y ou can select a record to modify , then cl ick Edit button to submi t. 5) Y ou can also del ete a specific one from th e dial plan list by pressing Del button.
Enterprise IP Phone Using the Basic Phon e Functions - 34 - 2) Enter the Cod e and Acc ount, set the Mi n Length an d the Max Length option, and then click the Confi rm button to s ave. Block Out The specific ph one numbers can be fo rbidden to be call out f rom your IP phone.
Enterprise IP Phone Using the Basic Phon e Functions - 35 - Note: 1. In the A ccount fi eld, you can e nter 1,2,3 … , “ 1 ” represents Ac count 1, “ 2 ” represents Account 2 …… , i f the account box is empty , i t mean this rul e works for all accounts .
Enterprise IP Phone Using the Basic Phon e Functions - 36 - W atchDog When 'W at chDog' functi on i s 'Enabled ', p hone will auto reboot after 10 seconds i f s ome important process of p hone crash. When 'Disabl e' the fun ction , t he p hone wi ll not reboot.
Enterprise IP Phone Using the Basic Phon e Functions - 37 - Action URL/URI Action URL : Record the operation of phone, send these corresponding information to server; Action URI : Remote control ph one for correspondi ng operation .
Enterprise IP Phone Using the Basic Phon e Functions - 38 - Action URI ： Enter the “http: // Phone ip /cgi -bin/ConfigMan App.co m? k ey=xxx ” in Browser address bar , th e phone will realizing th e corresponding fun ction.
Enterprise IP Phone Using the Basic Phon e Functions - 39 - Press Headset button: key= HEADSET Press RD button: key=RD Press navigati on key: ke y=UP/ DOWN/ LEFT/ R IGHT To reb oot the phone: key=Reboot To che ck the Auto provision: key=AutoP T o enable DND: key=DNDOn To di sable DND: key=DNDOff Dial out: http:// phone IP /cgi-bi n/ConfigManApp.
Enterprise IP Phone Using the Basic Phon e Functions - 40 - Us ing the Basic Call Fu nctions Making a call Call Devices Y ou can make a phone cal l via the followin g devices: 1) Pick up the handset, icon will be shown in the idl e screen. 2) Press the Speaker butto n , i con will be showed i n the idle screen.
Enterprise IP Phone Using the Basic Phon e Functions - 41 - 2) Or ch oose C ontact->Phone Call Info, enter th e n umber i n t he Dial a Number , select the line from the Outgoing Ident ity list.
Enterprise IP Phone Using the Basic Phon e Functions - 42 - 4) Y ou can click the Han gup button to end th e call i n the web page. Password dial When number e ntered is be gin ning with the pas sword prefi x, the following N numbers after the password prefix will be hidden as *, N stand for the v alue which you enter in the PswLength fi eld.
Enterprise IP Phone Using the Basic Phon e Functions - 43 - 1) Press the followin g hot keys: M ENU->Feature s->Call Completion to enter the configuration page. 2) By the Left/Ri ght navigation keys, choose whethe r to enabl e this opti on. 3) Press the OK to save your changes.
Enterprise IP Phone Using the Basic Phon e Functions - 44 - Call Forw ard This feature allows you t o forward an in coming call to anothe r phone numb er e.g. a cel l phone or voice mail box. The foll owing call forwarding events can be configu red: Always: Incoming call s are immediately forwarded.
Enterprise IP Phone Using the Basic Phon e Functions - 45 - Inter com Intercom m ode is useful in an offic e environmen t as a quick access to connect to the operator or the secretary . T o configure Int ercom option via ph one interface: 1) Press the following hot keys: MENU ->Fe atures- >I ntercom-> OK to enter the configuration page.
Enterprise IP Phone Using the Basic Phon e Functions - 46 - During an A cti ve Call Mute This function allows you to mute the mi crophone of the acti ve audio device du ring a call; you can not be h eard by the other party . Y ou can still hear al l other parties while mute is enabled.
Enterprise IP Phone Using the Basic Phon e Functions - 47 - T o enable/disabl e Call W ai ting via W eb interface: Choose Phone->Features- >Call W aiting to do the rel ating changes. Y ou can also set wheth er to open the cal l waiting tone option i n this page.
Enterprise IP Phone Using the Basic Phon e Functions - 48 - 2) After C an swered it, A a nd C can have a priv ate conversation without B hearing it, then A press the TRAN button to compl ete the transfer . 3) A will be di sconnected from the cal l. B can talk to C.
Enterprise IP Phone Using the Basic Phon e Functions - 49 - T o establish a confe rence: 1) Press the Conf hot key du ring an active call. 2) Dial the numb er to conference in , then press the Send hot key 3) When the call is answered, press the CONF butt on.
Enterprise IP Phone Using the Basic Phon e Functions - 50 - Note: Please contact your sy stem administrator f or t he c onnecting code. Different systems have different codes. W ant to see amount of V oice m ai l via phone i nterface, must enable the Subscri be for MWI via the web i nterface at first.
Enterprise IP Phone Using the Basic Phon e Functions - 51 - Before retrievi ng the new voicemail , please ma ke sure that th e conn ecting code has been set on the phone .
Enterprise IP Phone Using t he Advance d Pho ne Functions - 52 - Using the Ad vanced Phone Functions Account Setting Please refer t o the previous part “ C onfiguration an d Registration ” for th e basi c acc ount setting information. The foll owing tab le li sts the in struction of the fiel d about the advanced Account Setti ng.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 53 - If you ma ke a cal l based on TLS and SRTP (Set the t ransport as TLS an d the SRTP as On), the IP phone UI will display the connecting and ring back int erface. If the recepti on also set the transport as TLS, then IP Phone UI wil l display the icon on both si de.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 54 - Netw ork Setting PC Port Settin g Please refer t o the previous part “ Config urat ion and Registration ” for the basi c Network WAN setti ng information. Th e f ollowing tabl e li sts the i nstructions of th e fiel d a bout the Network PC Port Setting.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 55 - PC P ort option , t hen press OK but ton to enter . 3) If you choose Bridge, it will return to the previ ous menu . 4) If you ch oose Router , you will be p rompted to enter the IP , Su bnet Ma sk, DHCP Server Disable/Enabl e.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 56 - LLDP The Link Layer Disc overy Protocol (LLDP)is a vendor-neutral Layer 2 prot ocol that allows a network de vice to advertise it s identity and capabiliti es on the local network. Enable LLDP functi on; the phone will go to swi tch to get related VLAN parameters automaticall y.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 57 - HTTPS This IP ph one can sup port HT TPS ( Hypert ext T ransfer Protocol over Secure Socket Layer ). Adding SSL layer under HT TP , in short, it is a securi ty version of H T TP . Us ers can set this transmission mode via web pag e.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 58 - Note: 1. Fo r more detai ls of the HT TPS, you can consul t with your system admi nistrator .
Enterprise IP Phone Using t he Advance d Pho ne Functions - 59 - W eb in terface. the advance settings of th e phone such as Network, Ac count, Reset to F actory Se ttings vi a the Phone interface. The default admini strato r password i s admin .
Enterprise IP Phone Using t he Advance d Pho ne Functions - 60 - 5) It will take a f ew minutes to reset, please do not power off during re setti ng, o r i t will cause flash mem ory error . T o reset to factory via W eb interface: 1) Choose Upgrade->Basi c.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 61 - 1) Go to Menu->Setti ngs->Ad v anced Settin gs-> Auto Provision. 2) Enter the URL, Use r Name and Password.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 62 - Note: Y ou can ask your syst em admi nistrator for the decrypt passw ord. Set AES Key via phone interface: 1) Go to MENU-> Settings->A dv anced->S et AES Ke y . 2) Enter the Common AES and the MAC-oriented option.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 63 - Enter into zero- sp - touch i nterface, first a count down interface com e into view , 1) Not any operation or press cancel hot key , wi ll enter idle in terface.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 64 - DSS ke y s Confi guration The phone has 2 line keys which are able to set up to 28 functi ons per ke y . The following list shows the functi ons y ou can set on the DSS keys and provides a descr iption for each function.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 65 - status (idle, ringing , or bu sy) of oth er S IP accounts. User can dial out on a BLF configured key .
Enterprise IP Phone Using t he Advance d Pho ne Functions - 66 - Speed Dial Y ou can confi gure th e key as a simpl ified speed d ial key . This key funct ion allows you to easily access the most frequentl y dialed numbers.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 67 - During a conversation, press th is type of DSS key t o start th e recording proce ss; i f th e other party hung up, your phone will turn to the i dle status.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 68 - 3) Press Confirm button t o save the changes. T ra nsfer Y ou are abl e to configu re the key as a transfer key to perf orm the Blind/Attended/Semi -At tended T ransfer .
Enterprise IP Phone Using t he Advance d Pho ne Functions - 69 - assignment, there is a pull- down menu in t he T ype field, choose Redi al from the list. 2) Press Confirm but ton to save the changes. Call Return When the key is confi gured as Call Return key yo u are all owed to di al out the last phone call you received.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 70 - Group L istening When th e key is configured as Group Listenin g key , you are all owed to enabl e the Speakerphone and Handset/H eadset mode at the same time. It is suitabl e for the group conversation whi ch has more than one person at one si de.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 71 - T o a ssign the key as Publi c Hold: 1) Choose Phone ->DSS Key ->Line Key , choose on e of th e keys you want to make the assignment, there i s a pull- down menu in t he T ype field, choose Publ ic Hold from the list.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 72 - Record Call recording is a ph one functi on to reco rd the conversation i n the process of dial ogue. Using this feature , pl ease pay att ention to the m axi mum recordi ng ti me and frequency in advance .
Enterprise IP Phone Using t he Advance d Pho ne Functions - 73 - 3) Y ou can also press X button to l ogout. 4) Press MENU hotkey to c ancel the op er ation 5) When you status i s Available, the call s will be di rected t o your phone.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 74 - T o edit the tone fil ed via W eb i nterface: 1) Choose Phone-> T on es. 2) Enter the frequency and time period (in ms) as the followi ng format: Frequency /Time Period (for exampl e 400/200) .
Enterprise IP Phone Using t he Advance d Pho ne Functions - 75 - 3 ） P ress Confirm butt on to save the changes, Cancel to cancel the chang es. Ring Users can group your c ontacts, and then set th e ring ing tone for each g roup. T o edit the Rin g option via W eb i nterface: 1) Choose Phone->Ri ng.
Enterprise IP Phone Using t he Advance d Pho ne Functions - 76 - 2) Internal Rin ger T ext: T o set group name. For exampl e, family . 3) Internal Rin ger File: T o choose a special ring tone for the group. 4) Click the Confirm bu tton to save the chan ges.
Enterprise IP Phone Trouble Shooting - 77 - T rouble Shooting I c an not register to the server ？ 1) Check the IP add ress. If you set your WAN port i n D HCP mode, please make sure that your DHCP server i s on. 2) Check your gateway . 3) Check your DNS server .
Enterprise IP Phone Trouble Shooting - 78 - How to update t he firmware ? 1) Enter the webpage of your phone, g o to Upgrade, then you can find th e option” Select and Upgrade Firmware” at th e bottom o f the page. 2) Select the fil e to update, then cli ck the Upgrade button.
Tiptel.com GmbH Business Solutions Halskestraße 1 D - 40880 Ratingen Tel.: 0900 100 – 84 78 35* Vanity Tel.: 0900 100 – TIPTEL* Internet: www.tiptel.de International: Internet: www.tiptel.com Tiptel GmbH Ricoweg 30/B1 A - 2351 Wiener Neudorf Tel.
An important point after buying a device Tiptel IP 280 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Tiptel IP 280 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Tiptel IP 280 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Tiptel IP 280 you will learn all the available features of the product, as well as information on its operation. The information that you get Tiptel IP 280 will certainly help you make a decision on the purchase.
If you already are a holder of Tiptel IP 280, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Tiptel IP 280.
However, one of the most important roles played by the user manual is to help in solving problems with Tiptel IP 280. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Tiptel IP 280 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
