Instruction/ maintenance manual of the product 2020 Tiptel
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tiptel User’s Manual (en) ISDN Comfort Phone tiptel 2020 in addition with CTI, USB, and answering machine tiptel 2030.
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3 T able of contents Illustration Illustration (upper housing, key pad) . . . . . . . . . . .4 Illustration (underneath) . . . . . . . . . . . . . . . . . . . . .5 Initial operation Scope of supply . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Illustration (upper housing, key pad) Delete T elephone book Mute Enter Redial Cursor key up Cursor key left Cursor key down Cursor key right Answering machine (only tiptel 2030) ICM log (only tipte.
5 Illustration (underneath) LINE USB I O Connection handset Connection USB Connection ISDN Emergency power feeding.
6 Initial operation Scope of supply Y our telephone scope of supply comprises: m a telephone handset m operating instructions m a supporting stand m an interface cable USB* m a spiral cable m the Wind.
7 Initial operation For wall mounting mount the supporting stand with two screws to a wall as shown below (Picture 1). Then mount the phone as shown to the supporting stand (Picture 2). Pull out the handset hanger from the handset cradle, take it upside down and re-insert it (Picture 3).
8 Initial operation Connection Y our tiptel telephone is designed for the connection at Euro ISDN point-to-multipoint connec- tions. Before taking the device into operation, all required connecting cables have to be pl ugged in.
9 Button functions Use the cursor keys up/down to open the electronic telephone book. When you are in the data entry mode, you can delete a character or number by the q button and insert a character or number by the p button. Use the cursor keys left/right to select functions or menu levels.
10 Entering the MSNs Y our ISDN connection and thus your telephone can be addressed via one or more telephone numbers (MSNs = multiple subscriber numbers). (These numbers are obtainable at your local telephone network provider .) Up to 6 telephone numbers can be assigned to your telephone.
11 Operational hints Adjusting the volume When executing a function with activated loudspeaker , you can adjust the volume to your needs. The display shows the selected volume level. If the volume remains unchanged after 2 seconds, the telephone automatically resumes the earlier displayed volume.
12 1st level 1 Call list 2 Recordings/ Incoming messages* 3 Dictate / information* 4 Resume a parked call (Place call on hold) 5 Settings 2nd level 1 Answering machine* 2 Appointments 3 T ime control .
13 6 Information 7 Call-back list * only tiptel 2030 4 System 5 T elephone 6 Call transfer 7 Macro 1 Charges 2 Memory 3 Calls 1 ISDN 2 T ime / date 3 Contrast 4 PIN 5 Charge rate 6 Access to the publi.
14 T elephone calls Call counter The telephone has an integrated call counter displaying the number of incoming telephone calls. The call counter is erased automatically: - when you pick up the handset - when you check the call list Direct manual call Pick up the handset and dial the telephone number to initiate the dialling process.
15 T elephone calls Off-line call preparation (indirect call) As for the off-line call preparation, the telephone number is dialled first. Here, you have the option to check the number and to correct it if necessary .
16 T elephone calls Redial The 20 telephone numbers dialled last are stored automatically and can be redialled if desired. The telephone number dialled last is always positioned as the first entry in the list. If you wish to call the telephone number dialled last, just pick up the handset and press the w button after- wards.
17 T elephone calls Automatic call-back on busy (CCBS) Should the desired target subscriber 's line be busy , the display shows a selection field for auto- matic redialling and the automatic call-back function, i. e. the function completion of call to busy subscriber .
18 T elephone calls Automatic redial Should the desired target subscriber 's line be busy , the display shows a selection field for the automatic redial or the automatic call-back function (CCBS). Select the automatic redial function so that your telephone continues to dial the chosen telephone number .
19 T elephone calls Switching between handset and hands-free operation Y ou are holding a telephone conversation using the handset and want to switch to the hands- free operation: 1. Press the f button and keep it pressed. 2. Replace the handset. 3. Release the f button 1.
20 T elephone calls Mute function When holding a telephone conversation you can make a confidential enquiry in the room with- out allowing your telephone partner to listen to what is spoken. Conversation recording (only tiptel 2030) Y ou have the option to record parts of a telephone conversation.
21 T elephone calls Call tracing (malicious call identification) (This feature must be released by your local telephone network provider .) If you are bothered by an unknown caller and want to identify the calling party , you have the opti- on to do so even when the corresponding telephone number is not being transferred and shown in the display .
22 2-line operation with hold The function "2-line operation with hold" allows you to switch between an active connection and a call placed on hold. Three-party conference (This feature must be released by your local telephone network provider .
23 T elephone calls 1. Press the r button. 2. Press the n or o button to select the function "call transfer". 3. Press the f button. 4. Dial desired extension number for call transfer . The call is being placed on hold. The connec- tion to the party issuing a call waiting signal is activated.
24 Y ou are holding a telephone conversation and receive another incoming call: Y ou want to answer the second incoming call: 1. Press the r button. Y ou want to reject the second incoming call: 1. Press the n or o button to select the function "reject".
25 T elephone calls Answering a call Y ou receive an incoming call. Y our telephone rings. The display shows the following information: - Name or - T elephone number or - Analog network or - Number presentation restricted. Call 02102 428 Y ou want to answer the incoming call: 1.
26 T elephone calls Keypad In some exchange offices, the programming of special features (e. g. call forwarding) is ef fected via the "Keypad protocol".
27 T elephone calls Call list The call list provides you with information on the last 20 incoming calls, such as date and time of the call, called multiple subscriber number and the corresponding telephone number of the calling party .
28 Electronic telephone book General information on the electronic telephone book The electronic telephone book manages names and telephone numbers of your telephone part- ners and thus becomes your personal telephone manager . The electronic telephone book can store and manage up to 100 entries.
29 Electronic telephone book Storing data An entry in the electronic telephone book consists of the name (= search criterion), the telephone number and additional settings if required (e. g. filter function, cost counter). 1. Press the e button. 2. Press the p button.
30 Electronic telephone book Editing data Entries in the electronic telephone book can be checked, corrected or erased at any time. 1. Press the e button. 2. Press the q button. 3. Press the q or p button to select an entry . 4. Press the f button. For editing: 5.
31 System settings Entering the MSNs Y our ISDN connection and thus your telephone can be addressed via one or more telephone numbers (MSNs = multiple subscriber numbers). (These numbers are obtainable at your local telephone network provider .) Up to 6 telephone numbers can be assigned to your telephone.
32 System settings Call number display Y ou have the option to activate or deactivate the call number display for outgoing or incoming calls. The selected option becomes valid for all entered MSNs. 1. Press the c button. 2. Press the n or o button to select "settings".
33 System settings Setting the call waiting function If you receive an incoming call while already holding a telephone conversation, you can deter- mine, whether a signal (two short tones) shall be given for this call or not (see also chapter "Call waiting function").
34 System settings Setting the call transfer function The call transfer function offers you the option to transfer an answered call (see also chapter "Call transfer") to another extension. How this function is being executed technically depends on your telephone system.
35 System settings Internal ISDN features (only tiptel 2030) The ISDN features "hold", "2-line operation with hold", "three-party conference" and "call forwar- ding" are features provided by your exchange office and programmable via the telephone.
36 System settings Setting time and date The time and date are automatically set when an outgoing call is made. In addition, you have the option to set time and date manually . 1. Press the c button. 2. Press the n or o button to select "settings".
37 System settings Changing the PIN Y ou need a PIN (personal identification number) to activate or deactivate call or dialling restric- tions (in the factory pre-set, the PIN is 000). 1. Press the c button. 2. Press the n or o button to select "settings".
38 System settings Factory pre-set Y ou can resume the factory pre-set parameters at any time. 1. Press the c button. 2. Press the n or o button to select "settings". 3. Press the q button. 4. Press the n or o button to select "system".
39 System settings 1. Press the c button. 2. Press the n or o button to select "settings". 3. Press the q button. 4. Press the n or o button to select "system". 5. Press the q button. 6. Press n or o in order to select "Update via ISDN".
Update via USB (only tiptel 2030) Y ou have the option to load a new operating software on your telephone -if necessary . This soft- ware can be downloaded from the tiptel-website http://www .
41 Ringing tone The ringing tone can be adjusted individually with regards to volume, melody and speed. Y ou can assign an individual ringing tone to each entered MSN. If you do not wish to be disturbed by incoming calls, just deactivate the ringing tone.
42 T elephone settings Direct dialling (baby call) The function "direct dialling" (or baby call) allows the automatic dialling of a pre-programmed sub- scriber number by just pressing any key (except for the menu buttons) or by picking up the handset.
43 T elephone settings Call blocking / keypad locks Y ou have the option to lock different buttons (e. g. the numeric keypad or access to the menu or electronic telephone book). Locked buttons or dialling restrictions will only get accessible after entering the PIN.
44 T elephone settings Call restrictions / keypad locks (continued) Menu / register: 10. Press the n or o button. 1 1. Press the f button. Numeric keypad: 10. Press the n or o button. 1 1. Press the f button. Dialling restriction: 10. Press the n or o button.
45 Appointments Enter/edit appointments The telephone can manage 30 different - one-time or daily recurring - appointments. In addition, it will remind you of an entered appointment by a signal tone right at the entered start time. The appointment list allows you to view all entered appointments and to select them for editing.
46 Time control Enter/edit time control data Via time control you can control call deflection and/or answering machine. A maximum of 10 entries is possible. Y ou can enter the valid day of the week for each entry . In order to make a new entry , just select the first item "new entry".
47 Time control 14. Press the f button to select the time control switching function. 15. Press the q or p button to activate or deactivate call deflection and/or ans- wering machine. 16. Press the f button. Editing: 10. Press the f button. 1 1. Now , enter your changes.
48 Memory Here, you have the option to get informed on the current residual memory capacity of your tele- phone. Electronic telephone book: Here, the display will show the currently free memory capacity of the electronic telephone book in per cent. The erase function will delete the entire electronic telephone book.
49 Information 1. Press the c button. 2. Press the n or o button to select "information". 3. Press the q button. 4. Press the n or o button to select "memory". 5. Press the f button. 6. Press the n or o button to select text memory or voice memory (only tiptel 2030).
50 Macro programming Macro programming Via the macro programming, you have the option to assign function or telephone numbers to the 14 speed dialling stations of your telephone. This allows you to execute frequently used settings or functions during a call.
51 1. Press the c button. 2. Press the n or o button to select "settings". 3. Press the q button. 4. Press the n or o button to select "call forwarding". 5. Press the f button. 6. Press the n or o button to select the MSN. 7. Press the f button.
52 Call forwarding 8. Press the n or o button. 9. Press the f button. Enter target telephone number for call for - warding : 10. Enter the desired target telephone number for call forwarding via the numeric keypad. 1 1. Press f button. The display switches between the individual call forwarding options, i.
53 Answering machine (only tiptel 2030) Answering mode The answering mode and the call forwarding function are activated or deactivated (correspon- ding to the pre-set parameters) by pressing the f button. The display shows the call counter , the counter for incoming messages and the LED positioned above the f button is lit.
54 Answering machine (only tiptel 2030) Select outgoing message (OGM): 1 1. Enter a number between 1 and 7 via the numeric keypad to specify the desired OGM. Call delay: 1 1. Enter a duration between 1 second and 50 seconds via the numeric keypad. Call screening: 1 1.
55 Answering machine (only tiptel 2030) Outgoing messages Y our tiptel 2030 offers you the option to record 6 individual outgoing messages. When using the additional outgoing message from the factory pre-set you can activate the answer mode immediately - without the necessity to record an OGM before (plug & answer).
56 Answering machine (only tiptel 2030) Incoming messages Y ou can play-back and erase individual messages from the voice memory . Sa 16.06.12 08:30 ICM 1 1. Press the g button. 2. Press the f button. Play-back incoming message: 3. Press the p button or press the f button.
57 Answering machine (only tiptel 2030) Dictate/Call record Y ou can use your answering machine to dictate personal information directly . If you speak your information while the answering mode is on, other persons can retrieve this information via a remote interrogation function.
58 Answering machine (only tiptel 2030) Message transfer settings In the case of a message transfer , recorded incoming messages are transferred to a program- med telephone number . Here, you can make out all settings the device needs to perform a mes- sage transfer .
59 Remote control (only tiptel 2030) Perform remote interrogation 1. Call your answering machine and wait until the announcement starts. 2. Switch your telephone to the tone dialling mode (if necessary) or use a regular remote beeper and hold the acoustic aperture against the microphone of the handset.
60 Remote control (only tiptel 2030) Remote activation of the answering mode If you forgot to switch on the answering mode, you can do this remotely . Just call your tiptel 2030. After about 50 seconds the device picks up and you will hear a signal tone.
61 Remote control functions Button Function Remark/operation 1 Room monitoring Room monitoring: The microphone of your telephone is turned on and you can listen to what is happening in the surroundings of the device.
62 Remote control (only tiptel 2030) Remote control functions (continued) Button Function Remark/operation * Remaining recording The remaining recording capacity is informed by a voice capacity message. *4 Message transfer on/off Y ou can switch the message transfer on or off.
63 Remote control (only tiptel 2030) Remote control settings Here, you have the option to set-up the remote interrogation function according to your individu- al needs. 1. Press the c button. 2. Press the n or o button to select "settings". 3.
64 Remote erase: 9. When pressing the n or o button, the display switches between on and off. Remote pre-interrogation free of charge: 9. When pressing the n or o button, the display switches between on and off. 10. Press the f button. Y our selection is shown in the display .
65 PC connection (only tiptel 2030) PC connection The tiptel 2030 comes with an USB interface to be connected with the pC. Via the USB connec- tion the software tiptel 2030 and the T API driver can be used. Software tiptel 2030 The software "tiptel 2030" from the scope of supply enhances the functional scope of your tiptel 2030, e.
66 Appendix Service Y ou have purchased a modern product by Tiptel which was designed and manufactured in Ratingen near Düsseldorf. The high-tech manufacturing facilities "Made in Germany" grant a continuous level of the highest quality . This is even underlined by the certification according to DIN EN ISO 9001.
67 Appendix CE sign This device is approved for the connection and use within the analogue public telephone networks in all EC countries — according to the European Requirements. Due to technical deviations in individual countries, we cannot grant an unlimited guarantee for the successful operation at all types of telephone accesses.
68 Important information Operation during power failure Even in the case of a power failure, the basic telephone functions remain executable (manual dialling and ringing signal for incoming calls, see chapter "Emergency operation"). Cleaning Use a soft, slightly moist cloth for the housing surface.
69 Factory pre-set T elephone settings Direct call: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .None Ringing tone Melody: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .T riadic (66) Incremental volume control: . . .
70 Problem No dialling tone after picking up the handset. PIN code forgotten. "Memory capacity exhausted" is displayed. T elephone does not ring or rings only sometimes.
71 T echnical data Power supply: SO-fed, emergency power supply possible Display: Resolution: 2 x 20 characters (alphanumeric) Contrast: 20 levels Connecting cables: T elephone connection cable: Length = 3 m Data cable USB: Length = 3 m, 9-pin, sub socket strip Handset cable Length = max.
05/ 12 (en) EDV 4931431 Tiptel.com GmbH Business Solutions Halskestraße 1 40880 Ratingen Germany Tel.: 0900 100 – 84 78 35* Vanity Tel.: 0900 100 – TIPTEL* Internet: www.
An important point after buying a device Tiptel 2020 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Tiptel 2020 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Tiptel 2020 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Tiptel 2020 you will learn all the available features of the product, as well as information on its operation. The information that you get Tiptel 2020 will certainly help you make a decision on the purchase.
If you already are a holder of Tiptel 2020, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Tiptel 2020.
However, one of the most important roles played by the user manual is to help in solving problems with Tiptel 2020. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Tiptel 2020 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
