Instruction/ maintenance manual of the product TG585 Thomson
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Setup and User Guide THOMSON TG576 v7 and TG585 v7 Wireless Multi-User ADSL2+ Gateway.
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THOMSON TG576 v7 and TG585 v7 Setup and User Guide.
Copyright Copyright ©1999-2008 Thomson. All rig hts reserved. Distribution and copying of this document, u se and communicat ion of its cont ents is not perm itted without writt en authorization from Thomson.
E-DOC-CTC-20080 118-0003 v3.0 i Contents About this Setup and User Guide .................... ......................... 1 1 Installation............................ ........................................................ 3 1.1 Preli minary Steps ....
E-DOC-CTC-2008 0118-0003 v3.0 ii Contents 6 Internet Security ............ .................................... ........................ 41 6.1 Firewa ll........ ........... ........... ........ ........... .......... ........... ........ ........... .
E-DOC-CTC-20080 118-0003 v3.0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols T erminology Generally , the THOMSON TG576 v7 and TG 585 v7 will be referred to as Th omson Gateway in this Setup and User Guide.
E-DOC-CTC-2008 0118-0003 v3.0 2 About this Setup and User Guide.
E-DOC-CTC-20080 118-0003 v3.0 3 1 Installation 1 Installation Introduction In a few minutes you w ill be able to acce ss t he Internet using your Thomson Gateway. This Setup an d User Guide will show you how to set up your Thomson Gatew ay and how to connect your computer(s) to the Internet.
E-DOC-CTC-2008 0118-0003 v3.0 4 1 Installation 1.1 Preliminary Steps DSL service The DSL service must be up and running on your telephone line. If both conventi onal teleph one and DSL service are sim.
E-DOC-CTC-20080 118-0003 v3.0 5 1 Installation 1.2 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway: Guided Installation Manual Installation Guided Installation How it works The Setup wiz ard included on the CD wi ll guide you through all configuration aspects of your Thomson Gateway.
E-DOC-CTC-2008 0118-0003 v3.0 6 1 Installation 1.2.1 Guided Installation Connecting devices: wait! Do not plug in any cables or conn ect any devices until you are prom pted to do so by the wizard. In case of problems If you encounter pr oblems during this instal lation please refer to “7 .
E-DOC-CTC-20080 118-0003 v3.0 7 1 Installation CD menu On the CD Menu , click: Initial Setup to connect your computer to th e Thomson Gateway and configure it. Reconfigure my Thomson G ateway to reconfigure your Th omson Gateway. Setup my computer to connect your computer to the Thomson Gateway network.
E-DOC-CTC-2008 0118-0003 v3.0 8 1 Installation 1.2.2 Manual Installation Procedure Proceed as follows: 1 Connect the cables 2 Configure the Thomson G ateway Connect the cables Proceed as follows: 1 Connect your computer to the Thomson Gateway as described in “3 Adding a New Computer to your Network” on page 19 .
E-DOC-CTC-20080 118-0003 v3.0 9 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter To p i c Page Thomson Gateway LED Behaviour 10 Thomson Gateway W eb Interface 15 Backing Up/Re storing.
E-DOC-CTC-2008 0118-0003 v3.0 10 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of: Status LEDs WPS Button LED Ethernet LEDs.
E-DOC-CTC-20080 118-0003 v3.0 11 2 Thomson Gateway Basics 2.1.1 Status LEDs Introduction On the top pa nel of your Thomson Gateway, yo u can find a n umber of status LEDs, i ndicating the state o f the device during no rmal operation.
E-DOC-CTC-2008 0118-0003 v3.0 12 2 Thomson Gateway Basics Broadband LED Internet LED Colour State Description Green Blinking Pending DSL line synchro nisation Solid on DSL line synchronised Off No DSL.
E-DOC-CTC-20080 118-0003 v3.0 13 2 Thomson Gateway Basics 2.1.2 WPS Button LED Introduction The WPS button allows you to add ne w wireless clients to your network.
E-DOC-CTC-2008 0118-0003 v3.0 14 2 Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be prov ided per Ethernet port to indicate link in tegrity (or activity).
E-DOC-CTC-20080 118-0003 v3.0 15 2 Thomson Gateway Basics 2.2 Thomson Gateway W eb Interface Introduction The Thomson Gateway W eb Interface allows you to configur e your Thomson Gateway usin g your web browser . Requirements Javascript must be enabled on your browser .
E-DOC-CTC-2008 0118-0003 v3.0 16 2 Thomson Gateway Basics Components All the pages contain fol lowing components: Menu The menu co nsists of th e following menu items: Home: Allows you to go back to the home pa ge. Thomson Gat eway : Provides basic information on the Thom son Gateway.
E-DOC-CTC-20080 118-0003 v3.0 17 2 Thomson Gateway Basics Language bar The language bar allows you to chan ge the la nguage of the Thomson Gateway Web interface. Location bar The location bar allows you to view the current position in th e Thomson Gateway W eb interface.
E-DOC-CTC-2008 0118-0003 v3.0 18 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a g ood idea to backup your configuration for later us e. This way you can alw ays return to your working con figuration in case of problems.
E-DOC-CTC-20080 118-0003 v3.0 19 3 Adding a New Computer to your Network 3 Adding a New Computer to your Network Guided Installation If you configured your Thomson Gatew ay using the Guided Installati on , use the same procedure on the computer that you want to add.
E-DOC-CTC-2008 0118-0003 v3.0 20 3 Adding a New Com puter to your Network 3.1 Connecting a Computer Us ing the Ethernet Cable Requirements Y our computer m ust have a free Ethernet port. Y our computer m ust be configur ed to obtain a n IP address automatically .
E-DOC-CTC-20080 118-0003 v3.0 21 4 Wireless 4 Wireless Introduction With the built-in wireless access poin t you are no longer boun d by cables to connect to the Inte rnet.
E-DOC-CTC-2008 0118-0003 v3.0 22 4 Wireless 4.1 Connecting Y our Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows y ou to add new wireless clie nts to your network in a swift and easy way , without the need to enter all of your wireless setting s (SSID, encryption,.
E-DOC-CTC-20080 118-0003 v3.0 23 4 Wireless Make sure that the WLAN LE D is blinking amber when you start WPS on your wireless client. If you still have trouble connecting to the Thomson Gateway, try connecting your wireless client wi thout WPS. For more information, see “4.
E-DOC-CTC-2008 0118-0003 v3.0 24 4 Wireless 4.2 Connecting Y our Wireless Client without WPS Before you start Before you ca n connect a computer to your wireless network you n eed to know which Ne twork Name (SSID) and encryptio n your Th omson Gateway is using.
E-DOC-CTC-20080 118-0003 v3.0 25 4 Wireless 4.3 Securing Y our Wireless Connection Introduction By using encryption, co mmunication between the w ire less clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network.
E-DOC-CTC-2008 0118-0003 v3.0 26 4 Wireless 3 Under Wire less , click your access point. 4 The Wireless Access Point page appears. 5 In the Location bar , click Configure . 6 Under Security , you can change the Encryption . If yo u want to use: WP A-PSK Encryption, continue with “4.
E-DOC-CTC-20080 118-0003 v3.0 27 4 Wireless 4.3.1 Configuring WP A-PSK Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WP A-PSK Encryption . 2 In the WP A-PSK Encryption Key box, type a pass phrase (also known as Pre -shared key) of your choice.
E-DOC-CTC-2008 0118-0003 v3.0 28 4 Wireless 4.3.2 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers hi gher security).
E-DOC-CTC-20080 118-0003 v3.0 29 5 Getting the Most Out of Your Thomson Gateway 5 Getting the Most Out of Y our Thomson Gateway In this chapter In this chapter we will take a cl oser look at following.
E-DOC-CTC-2008 0118-0003 v3.0 30 5 Getting the Most O ut of Your Thomson Gat eway 5.1 Universal Plug and Play Introduction UPnP is designed to automate the installation an d configuration of a (small ) network as much as possib le. This means that UPnP-capable devi ces can join and leave a network without an y effort of a network administrator .
E-DOC-CTC-20080 118-0003 v3.0 31 5 Getting the Most Out of Your Thomson Gateway 5.1.1 Accessing Y our Thomson Gateway with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network .
E-DOC-CTC-2008 0118-0003 v3.0 32 5 Getting the Most O ut of Your Thomson Gat eway 5.1.2 Managing your Internet connection with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gatewa y (displaye d as THOMSON TGXXX).
E-DOC-CTC-20080 118-0003 v3.0 33 5 Getting the Most Out of Your Thomson Gateway Disabling this feature T o prevent that users can connect/di sconnect you can enable Extended Se cur ity . For m ore information, see “5.1.3 Configurin g UPnP on th e Thom son Gateway” on page 34 .
E-DOC-CTC-2008 0118-0003 v3.0 34 5 Getting the Most O ut of Your Thomson Gat eway 5.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway W eb Interface you can: Enable/Dis able UPnP Extended Secu rity Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway Web Interface .
E-DOC-CTC-20080 118-0003 v3.0 35 5 Getting the Most Out of Your Thomson Gateway 5.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microso ft Windows XP , it is recommended to add the UPnP compo nent to your system. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel .
E-DOC-CTC-2008 0118-0003 v3.0 36 5 Getting the Most O ut of Your Thomson Gat eway Adding IGD Discovery and Control Y our Windows XP system is able to discover and cont rol Intern et Gateway Device s (IGD), like the Thomson Gateway on your local net work.
E-DOC-CTC-20080 118-0003 v3.0 37 5 Getting the Most Out of Your Thomson Gateway 5.2 Assigning a service (HTTP , F TP ,...) to a computer Introduction The Thomson Gateway all ows you to use one internet co nn ection for m ultiple comput ers.
E-DOC-CTC-2008 0118-0003 v3.0 38 5 Getting the Most O ut of Your Thomson Gat eway UPnP UPnP is a technol ogy that enables seamless operation of a wide rang e of games and messaging appli cations. Y our computer w ill use UPnP to communicate to th e Thomson Gateway which services are runn ing on the computer .
E-DOC-CTC-20080 118-0003 v3.0 39 5 Getting the Most Out of Your Thomson Gateway 5.3 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name ( for example john.dyndns.org) to a broadband connection even if it is usin g a dynamic IP address.
E-DOC-CTC-2008 0118-0003 v3.0 40 5 Getting the Most O ut of Your Thomson Gat eway.
E-DOC-CTC-20080 118-0003 v3.0 41 6 Internet Security 6 Internet Security Overview The Thomson Gateway offers you variou s options to secu re your network: To p i c Page Firewall 42 W eb Site Filterin .
E-DOC-CTC-2008 0118-0003 v3.0 42 6 Internet Security 6.1 Firewall Changing the security level Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, click Firewall . 3 The Firewall page appe ars. In the up per -right corn er , click Configure .
E-DOC-CTC-20080 118-0003 v3.0 43 6 Internet Security 6.2 W eb Site Filtering Introduction The Thomson Gateway allows you to deny access to specific web sites.
E-DOC-CTC-2008 0118-0003 v3.0 44 6 Internet Security 6.2.1 Adding Rules For The Address Based Filter Options With the address ba sed filter you can: Deny access to a specific W eb site Allow a.
E-DOC-CTC-20080 118-0003 v3.0 45 6 Internet Security Redirect all W eb sites Proceed as foll ows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, click Web Site Filtering . 3 Make sure the Use Address Based Filter check box is selected.
E-DOC-CTC-2008 0118-0003 v3.0 46 6 Internet Security.
E-DOC-CTC-20080 118-0003 v3.0 47 7 Troubleshooting 7 T roubleshooting Introduction This chapter suggests so lutions for problems you ma y encounter while installing or conf iguring your Thomson Gateway. If the suggestions do not resolve the problem, look at the supp ort pages on http://www .
E-DOC-CTC-2008 0118-0003 v3.0 48 7 Troubleshooting 7.1 Setup wizard T roubleshooting The Setup CD does not start automatically If your computer runs: Microsoft Windows: 1 Click the Windows Start button. 2 Click Run . 3 In the Open field, type the following path: D:Setup.
E-DOC-CTC-20080 118-0003 v3.0 49 7 Troubleshooting 7.2 General Thomson Gateway T roubleshooting Thomson Gateway does not work If none of the LE Ds light up, make sure that: The Thomson Gateway is pl ugged into a power socke t outlet. Y ou are using the correct power supply for your Thomson Gateway device.
E-DOC-CTC-2008 0118-0003 v3.0 50 7 Troubleshooting 7.2.1 Wired Connection T roubleshooting Ethernet LED does not light up Make sure that: The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and you r computer .
E-DOC-CTC-20080 118-0003 v3.0 51 7 Troubleshooting 7.2.2 Wireless Connection T roubleshooting No Wireless Connectivity Make sure that: Both the wireless clie nt adapter and the Thomson Gateway are allowed to co nnect through wireless channels as defined for local regulatory domain .
E-DOC-CTC-2008 0118-0003 v3.0 52 7 Troubleshooting 7.3 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect t o the Thom son Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults.
E-DOC-CTC-20080 118-0003 v3.0 53 7 Troubleshooting Hardware Reset Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Use a pen or an unfold ed paperclip to push the r ecessed Reset button. Push it until the Power LED lig hts red - this will take abo ut 7 seconds.
E-DOC-CTC-2008 0118-0003 v3.0 54 7 Troubleshooting.
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An important point after buying a device Thomson TG585 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Thomson TG585 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Thomson TG585 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Thomson TG585 you will learn all the available features of the product, as well as information on its operation. The information that you get Thomson TG585 will certainly help you make a decision on the purchase.
If you already are a holder of Thomson TG585, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Thomson TG585.
However, one of the most important roles played by the user manual is to help in solving problems with Thomson TG585. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Thomson TG585 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
