Instruction/ maintenance manual of the product 300 Series THOMSON
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SpeedT ouch™ USB/330 ADSL USB Modems Setup and User’ s Guide Release R3.0.1 300 SERIES.
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SpeedT ouch™ USB/330 Setup and User’ s Guide Release R3.0.1.
Status v4.0 Change Note Pec ke lb e e n S Shor t Title STUSB/330 Setup and User’ s Guide R3.0.1 (en) Copyright © 2004 THOMSON. All r ights reserved. Passing on, and copyi ng of this document, use and communication of its contents is not perm itted without written authorization from THOMSON.
E-SIT-CTC-20030702-0003 v4.0 3 Contents 1 SpeedTouch™ Introducti on ...................... .................... 5 1.1 Getting Acquainted with the SpeedTouch™ ............................. ....................... 6 1.2 SpeedTouch™ Support .......
E-SIT-CTC-20030702-0003 v4.0 4 4 SpeedTouch™ Diagnostic s ........................ .................. 43 4.1 The SpeedTouch™ Status Icon ......... ................................... ............................ 44 4.2 The Diagnostics Appl ication .
1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 5 1 SpeedT ouch™ Introduction Introduction Thank you for pur chasing the SpeedT ouch™USB/330 ADSL USB modem! With the awar d-winning SpeedT ouch™ Asymme tric Digital Subscriber Line (ADSL) modem surfing the Internet will become a whole ne w experience.
1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 6 1.1 Getting Acquainted with the SpeedT ouch™ Delivery check Check your SpeedT ouch™ package for the following items: • One SpeedT ouch.
1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 7 1.2 SpeedT ouch™ Suppor t Suppor ted Operating Systems This User’ s Guide describes the installati on and use of the SpeedT ouch™ unde.
1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 8.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 9 2 SpeedT ouch™ Installation Connection methods The SpeedT ouch™ supports the following conne ction methods: • PPP (PPP oE or PPP oA) • RFC1483 Bridged Note PPP oE connectivity for Mac OS 8.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 10 2.1 Installation for MS Windows Operating Systems Introduction This section will a ssist you in installing the SpeedT ouch™ and preparing your PC for your Internet connectivity .
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 11 2.1.1 SpeedT ouch™ Installation Previous SpeedT ouch™ installations If a pr evio us SpeedT ouch™ in stallation r e sides on your computer , you ar e able to perform an upgrade of the exis ting SpeedT ouch™ installat ion.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 12 4 The following window appears: Click either Install PPP USB Softw are or Install RFC1483 USB Softw are depending on your Service Provider’ s specifications. 5 The follo wing window asks y ou to select y our local setting.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 13 8 The following windows ask you to select a destination and a program folder . In most cases the proposed f olders are best suited f or the SpeedT ouch™ driver soft- ware. Follow the instructions and cli ck Next whenev er r equested.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 14 The hardware installation procedure Pro ceed as follows: 1 Use the ADSL cable pro vided to wir e the SpeedT ouch™ ADSL por t to your tele- phone wall outlet or distributed filter . 2 Insert the SpeedT ouch™’ s USB connector into the computer’ s USB por t.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 15 2.1.2 Dr SpeedT ouch™ Introduction The Dr SpeedT ouch™ application allows you to diagnose and tr oubleshoot your Speed- T ouch™.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 16 Using Dr SpeedT ouch™ By default Dr SpeedT ouch™ is started automati cally at boot of your system and runs in the background, i.e. minimized in the status area. To s h o w D r S p e e d To u c h ™ : 1 Double-click in the status area.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 17 • Select the Performance tab to monitor the downstream and upstream perfor- mance . of your DSL connection: For mor e information on Dr SpeedT ouch™ cli ck Help in the application or press F1 for context sensitive help.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 18 2.2 Installation for Mac Operating Systems Introduction This section will assist y ou in installing the SpeedT ouch™ and preparing y our computer for your Internet connectivity . Installation The installation procedur e to follow depends on the Mac OS y ou are running.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 19 2.2.1 Installation for Mac OS 8.6/9.x Suppor ted Operating Systems One of the following OSs must be readily installed on your computer : • Mac OS 8.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 20 6 The installer copies the necessa r y files to your computer . 7 The following screen a ppears: Click OK to procee d. 8 At the end of the procedur e , the following window appears: Click Restar t to finish the installation and restart your computer .
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 21 5 Close the Modem control panel. A dialog box appears asking whether you want to sa ve the changes you made: Click Save to sa ve y our changes to the configuration. As a result y our SpeedT ouch™ connection is installed and ready for use.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 22 2.2.2 Installation for Mac OS X Suppor ted Operating Systems The following OS must be readily installed on your computer: • Mac OS X v10.1, v10.2 and v10.3 Note Mac OS X v10.0 users must download the free upgrade to Mac OS X v10.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 23 5 The installation window appears: Click Continue . 6 The Software License Agreement scre en appears: When you click Continue , you are pr ompted to agree to the terms of th e software license agree ment.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 24 9 At the end of the procedur e , the following window appears: Click Restar t to quit the installer .
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 25 If you want to connect to the Internet via: • An RFC1483 connection your conn ection is installe d and read y for use. The SpeedT ouch™ is now prepar ed for connecting you to the Internet (See “3.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 26 7 Click the Modem tab. This panel shows the modem configuration: Select SpeedT ouch™ USB Modem in the Modem list and lea ve the other modem settings unchanged.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 27 3 SpeedT ouch™ Internet Connectivity Introduction The SpeedT ouch™ supports two connection pr otocol models: • A PPP (PPPoE or PPP oA) connection See “3.1 Internet Sessions via a PPP Connection” on page 28 for mo re in form a- tion.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 28 3.1 Internet Sessions via a PPP Connection Introduction The SpeedT ouch™ suppor ts both most popular con nection methods: • PP.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 29 3.1.1 PPP Sessions for MS Windows Star ting a PPP session Pro ceed as follows: 1 Double-click the SpeedT ouch™ Dial-up icon on y.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 30 Network connection icon on the status area While you ar e connected, you can find the netw ork connection icon showing tw o PCs co.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 31 Configuring multiple entries In case you ha ve more than one account, and/or multiple SpeedT ouch™ devices connected to your PC , you can create m ult iple Dial-Up Networking (DUN) entries f or the SpeedT ouch™, with specific credenti als, properties and home web page.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 32 3.1.2 PPPoA Sessions for Mac OS 8.6/9.x Note For PPP oE session connectivity , see “3.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 33 T erminating a PPPoA session T o release a r emote access connection, click the Remote Access icon in the contro l strip , and select Disconnect : As a result the connection is r eleased.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 34 3.1.3 PPP Sessions for Mac OS X Star ting a PPP session Pro ceed as follows: 1 Click the Internet Connect dockling. Note If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect .
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 35 T erminating a PPP session Pro ceed as follows: 1 Click the Internet Connect dockling. Note If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect .
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 36 3.2 Internet Sessions via an RFC1483 Bridged Connection Connectivity The RFC1483 Bridged connection offers two connectivity scenario’ s: • IEEE802.1D T ranspar ent Bridging This connection pr ovides instant access without the ne ed of “opening” a connec- tion.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 37 3.2.1 Using an MS Windows XP BroadBand Connection. Configuring a broadband connection Pro ceed as follows: 1 On the Start menu, click (Setti ngs >) Control P anel . 2 The Control Panel window appears.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 38 6 In the next window , select Connect using a broadband connection that requires a user name and passwor d : Click Next to continue. 7 In the next window , give a name to th e connection you are cr eating, e.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 39 9 In the next window , fill in the Internet account information. This information should be pro vided by your service provider: 10 At the end of the configuration the following window a ppears: Click Finish to complete the configurat ion.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 40 5 As soon as the connection is establishe d, the connection message box and dial-up window are minimized into a DUN icon in the system tra y: Y ou can open your web br owser and surf the Internet.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 41 3.2.2 Using the Mac OS X PPPoE Dial-in Client Configuring a broadband connection Pro ceed as follows: 1 On the Apple menu, click System Pref erences . 2 The System Pref erences windo w appears.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 42 Star ting a broadband Internet session Pro ceed as follows: 1 Click the Internet Connect dockling. Note If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect .
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 43 4 SpeedT ouch™ Diagnostics Introduction This section describes the SpeedT ouch™ Diagnostics tool.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 44 4.1 The SpeedT ouch™ Status Icon SpeedT ouch™ Status Icon As soon as your SpeedT ouch™ is in stalled, a SpeedT ouch™ status icon is displa y ed: • For MS Windows OSs the SpeedT ouch™ status icon is found on the status area.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 45 4.2 The Diagnostics Application Introduction The Diagnostics appl ication allows you to overview specific information on the vari ous la y ers the SpeedT ouch™ uses to transmit or r eceive inf ormation ov er the Asymmetric Digital Subscriber Line (ADSL) link .
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 46 4.2.1 The Diagnostics Application for MS Windows Opening the Diagnostics window Double-click the SpeedT ouch™ Status icon in the status area to open the Speed- T ouch™ Diagnostics windo w .
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 47 Basic data In case the SpeedT ouch™ has established ADSL line synchronization, the following data are displa yed: Throughput bars The thro.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 48 Proper ties menu Left-click the upper-left corner of the SpeedT ouch™ USB Diagnosti cs windo w or right- click the SpeedT ouch™ status i.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 49 4.2.2 The Diagnostics Application for Mac OS 8.6/ 9.x Opening the Diagnostics window Open the Applications folder on your system startup disk: Open the SpeedT ouch™ Diagnostics by double-clicking the Diagnostics icon.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 50 Basic date In case the SpeedT ouch™ has established ADS L line synchronization, the following data are displa yed: Diagnostics buttons The following buttons are a v ailable: Data Description Bytes Sent Shows the total number of se nt bytes since ADSL link synchroni- zation.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 51 4.2.3 The Diagnostics Application for Mac OS X Opening the Diagnostics window Click the SpeedT ouch™ status dockling to open the SpeedT ouch™ Diagnostics window . Note Y ou can also go to Applications > SpeedT ou ch™ > USB and double-click Diagnostics.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 52 Basic data In case the SpeedT ouch™ has established ADSL line synchronization, the following data are displa yed: Throughput bars The thro.
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 53 5 T roubleshooting Introduction This chapter pr ovides information on how to identify and cor r ect some common pr ob- lems you ma y encounter when using the SpeedT ouch™.
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 54 5.1 General Solving problems In most cases the described solutions will solve the problem. Howe ver , if the problem k eeps persistent, reinstallation of y o ur SpeedT ouch™ might solve the pr oblem.
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 55 Normal operation during a session In this state the USB LED is assigned to th e downstream (R X ) data channel (towar ds the USB connection). The ADSL LED is assigned to the upstream (T X ) data channel (towards the ADSL channel).
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 56 5.2 SpeedT ouch™ System Software Updates System software updates (all OSs) Y ou can check for system software upgrades via the support pages at th e SpeedT ou ch™ web site: www .speedtouch.com/suppor t.
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 57 5.3 Removing a SpeedT ouch™ Driver Installation Introduction This section describes how to remov e the SpeedT ouch™ drivers fr om your system. if your computers runs: • MS Windows OS Pr oceed with “5.
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 58 5.3.1 Removing a SpeedT ouch™ Driver Installation on MS Windows Procedure Pro ceed as follows: 1 Insert the SpeedT ouch™ Setup CD-R OM in your PC's CD-R OM drive. The SpeedT ouch™ CD Bro wser will start automatica lly .
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 59 5.3.2 Removing a SpeedT ouch™ Driver Installation on Mac OS 8.6/9.x Procedure Pro ceed as follows: 1 Insert the SpeedT ouch™ Setu p CD-R OM in your computer’ s CD-R OM driv e and open the OS9 folder .
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 60 5.3.3 Removing a SpeedT ouch™ Driver Installation on Mac OS X Procedure Pro ceed as follows: 1 Go to Applications > SpeedT ouch™ > USB and double-click SpeedT ouchUSBUnin- staller . 2 The Uninstaller window appears: Click Uninstall to continue.
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© 2004 THOMSON. All rights reserved. E-SIT -CTC-20030702-0003 v4.0 300 SERIES www.speedtouch.com Built for excellence.
An important point after buying a device THOMSON 300 Series (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought THOMSON 300 Series yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data THOMSON 300 Series - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, THOMSON 300 Series you will learn all the available features of the product, as well as information on its operation. The information that you get THOMSON 300 Series will certainly help you make a decision on the purchase.
If you already are a holder of THOMSON 300 Series, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime THOMSON 300 Series.
However, one of the most important roles played by the user manual is to help in solving problems with THOMSON 300 Series. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device THOMSON 300 Series along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center