Instruction/ maintenance manual of the product 536(v6) Technicolor - Thomson
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SpeedT ouch™536 (v6) Residential ADSL Gateway User’s Guide Power USB Ethernet DSL Internet.
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SpeedTouch™ 536 (v6) User’s Guide.
Copyright Copyright ©1999-2005 THOMSON. All rights reserved. Distribution and co pying of this do cument, use and communication o f its contents is not permitted witho ut written authorizatio n from THOMSON.
Contents E-DOC-CTC-20051 017-0142 v1.0 i Contents About this User’s Guid e ........................... ................... 1 1 Getting to know your SpeedTouch™ ......................... 3 1.1 SpeedTouch™ LED Behaviour .. .................. .....
Contents E-DOC-CTC-2005 1017-0142 v1.0 ii 4.1 Navig ation .............. .......... ........... ........... .......... ........... .......... ....... 26 4.1.1 Menu .... .............. .............. ................. .............. .............. ....
Contents E-DOC-CTC-20051 017-0142 v1.0 iii 4.6 Home Ne twork . ............ ............. ............. .......... ............. ............. .. 70 4.6.1 Devices.......... ................ .............. .............. ................. .............
Contents E-DOC-CTC-2005 1017-0142 v1.0 iv.
About this User’s Guide 1 E-DOC-CTC-20051 017-0142 v1.0 About this User’s Guide Used symbols The following symbols are us ed in th is User’ s Guide: Terminology Generally , the Spe edT ouch™536 (v6) (i) will be referred to as SpeedT ouch™ in this User’ s Guide.
About this User’s Guide 2 E-DOC-CTC-2005 1017-0142 v1.0.
3 E-DOC-CTC-20051 017-0142 v1.0 Chapter 1 Getting to know your SpeedTouch™ 1 Getting to know your SpeedTouch™ Introduction With the SpeedT ouch™536 (v6) (i) Residential ADSL Gateway you can build a secure home or small office network, connecting de vices via Ethernet and/o r USB and surf the Internet at high speed.
4 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 1 Getting to know your SpeedTouch™ 1.1 SpeedTouch™ LED Behaviour Front panel LEDs The SpeedT ouch™ is equipped with a number of LEDs on its front panel , indicating the state of the device during no rmal operation.
5 E-DOC-CTC-20051 017-0142 v1.0 Chapter 1 Getting to know your SpeedTouch™ 1.2 Accessing your SpeedTouch™ Access methods Y our SpeedT ouch™ is accessible in one of the following ways: Access Method Can be used to W eb browser Configure your SpeedT ouch™ via HTTP or HTTPS.
6 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 1 Getting to know your SpeedTouch™ 1.2.1 Access via the Web Interface To access the SpeedTouch™ via the Web interface Proceed as fol lows: 1 Open a Web browser . 2 In the address bar , type your SpeedT ouch™’ s IP ad dress or DNS host name ( h ttp://speedtouch.
7 E-DOC-CTC-20051 017-0142 v1.0 Chapter 1 Getting to know your SpeedTouch™ 1.2.2 Access via CLI To access the SpeedTouch™ via the Command Line Interface (CLI) Y ou can access the Command Line Inte.
8 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 1 Getting to know your SpeedTouch™ To start a Telnet session Proceed as fol lows: 1 Open a telnet application.
9 E-DOC-CTC-20051 017-0142 v1.0 Chapter 1 Getting to know your SpeedTouch™ 1.2.3 Access via FTP To access the SpeedTouch™ via the File Transfer Protocol (FTP) Y ou can access the file system of the Speed T ouch™ via the File T ransfer Protocol (F TP), in order to: Restore or back up configuration files, templates or language packs.
10 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 1 Getting to know your SpeedTouch™ File system access rights In the different directories you have the following rights: Common FTP commands Depending on the.
11 E-DOC-CTC-20051 017-0142 v1.0 Chapter 1 Getting to know your SpeedTouch™ FTP file transf er T o allow correct file transfers, set the transfer mode to “binary”: at the ftp prompt, type bin and press ENTER . Example. Quote site command All the CLI commands can be executed from within an F TP sessi on.
12 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 1 Getting to know your SpeedTouch™ 1.2.4 Remote Assistance To access the SpeedTouch™ remotely Y ou can make your SpeedT o uch accessible from the Internet with regard to remote support. In this w ay , you can allow your help des k to access your SpeedT ouch™ remotely .
13 E-DOC-CTC-20051 017-0142 v1.0 Chapter 2 Local Network Setup 2 Local Network Setup Introduction The SpeedT ouch™ offers you the following local networking soluti ons: Ethernet USB (v1.1) Device settings Once you have connected a device, you can personalise its settings.
14 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 2 Local Network Setup 2.1 Ethernet Local network The Ethernet port on the back pa nel allo w you to connect the SpeedT ouch™ to an existing 10 or 100Base-T Ethernet networ k or one (or more) computer(s) with an installed Ethernet ca rd.
15 E-DOC-CTC-20051 017-0142 v1.0 Chapter 2 Local Network Setup 2.2 USB Supported operating systems USB connectivity on the SpeedT ouch™ is supporte d for the following oper ating systems: Micros.
16 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 2 Local Network Setup To install Windows USB drivers The first time you connect the SpeedT ouch™ to your computer through the USB port, you will be prompted for a USB drive r as soon as you plug the USB cabl e into the computer .
17 E-DOC-CTC-20051 017-0142 v1.0 Chapter 2 Local Network Setup To verify USB connectivity in Windows The SpeedT ouch™ U SB connection is rep res ented as a local network interface. Y ou can easily check this interface by open ing the Network Connec tions wind ow from Windows’ Control P anel.
18 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 2 Local Network Setup.
19 E-DOC-CTC-20051 017-0142 v1.0 Chapter 3 Internet Connectivi ty Dial-In Clients 3 Internet Connectivity Dial-In Clients Introduction If you want to set u p initial Internet connectivi ty using the Ho me Install Wizard on the Setup CD or the embedded Easy Setup, refer to the provided Installation and Setup Guide.
20 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 3 Internet Connectivi ty Dial-In Clients Embedded PPP dial-in clients The SpeedT ouch™’ s embedded PPP dial-in clie nt allows you to establish an In ternet connection for co mputers residing on your local network, using o nly one computer of the network to control the client.
21 E-DOC-CTC-20051 017-0142 v1.0 Chapter 3 Internet Connectivi ty Dial-In Clients 3.1 SpeedTouch™ Web Pages Introduction As the SpeedT ouch™ W eb pages are contro llable from any Operatin g System with an installed W eb browser , the method to establish PPP sessions des cribed later , can be used on any computer system.
22 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 3 Internet Connectivi ty Dial-In Clients Terminating an Internet session Proceed as follow s to close an active PPP connection: 1 Go to the Spe edT ouch™ W eb pages. 2 Click Disconnect at the appropriate broadband connection.
23 E-DOC-CTC-20051 017-0142 v1.0 Chapter 3 Internet Connectivi ty Dial-In Clients 3.2 Internet Gateway Device Control Agent Introduction Windows XP users can easily establish PP P sess ions, thanks to.
24 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 3 Internet Connectivi ty Dial-In Clients Internet connection status As long as the SpeedT ouch™ embedded P PP dial-in client is co nnected, you can view the connection status and some counters by d ouble-clicking the Internet Connecti on icon in the Network Conn ections window .
25 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4 SpeedTouch™ Web Interface Embedded The SpeedT ouch™ comes with embedded Web pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedT ouch™ via your Web browser from any PC connected to the SpeedT ouch™.
26 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.1 Navigation Navigation components The SpeedT ouch™ Web interface consists of the following com ponents: Menu Languag.
27 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.1.1 Menu Menu items The menu is located on the left si de of the page and consists of the follo wing menu items: SpeedT ouch : Provides basic information on the SpeedT ouch™.
28 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.1.2 Language Bar Language bar The language b ar is located under the SpeedT o uch™ logo and allows you to change the language o f th e SpeedT ouch™ W eb interface. ! The language ba r will only be show n if more than one lang uage is available.
29 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.1.3 Navigation Bar Navigation bar The navigation bar is located at the top of the page and allows you to: View the current user name. Click this name to change your password or switch to another user .
30 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.1.4 Notification Area Notification area The notification ar ea is located under the Navigation Bar and is used to displ ay: Error messages, in dicated by a red traffic light.
31 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.1.5 Tasks Tasks T o al low a quick configuration of yo ur SpeedT ouch™, some pa ges may offer you a number of related tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.
32 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.2 Home SpeedTouch™ home page The SpeedT ouch ™ home page gives yo u a sh ort overview of all the configurable aspects of th.
33 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.3 SpeedTouch The SpeedTouch men u The SpeedT ouch menu consists of the following items: Information Configuratio n .
34 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.3.1 Information Information The Informat ion page summarizes i mportant info rmation on your SpeedT ouch™.
35 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.3.2 SpeedTouch™ Easy Setup Easy Setup Wizard The Easy Setup Wizard helps you to co nfigure your Sp eedT ouch™ Internet connection. Proceed as follow s to configure the SpeedT ouc h™ using the SpeedT ouch™ Easy Setup wizard: 1 In the left menu, cli ck SpeedT ouch .
36 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.3.3 Restart Restarting your SpeedTouch™ Proceed as fol lows: 1 In the left menu, cli ck SpeedT ouch . 2 In the Pick a task list, click Restart .The followi ng message appears: 3 Click Y es, rest art my SpeedT ouch .
37 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.3.4 Configuration Overview The Overview pa ge displays the current conf iguration of your SpeedT ouch™. Detai ls The Details page displays more de tailed information on the current co nfiguration of your SpeedT ouch™.
38 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.3.5 Back up & Restore Introduction The Back up & Restore page allows y ou to: Save your current configuration.
39 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.3.6 Reset to Factory Defaults Introduction The Reset to Factory Defaults page allows yo u to reset the SpeedT ouch™ to return to the initial co nfiguration of your Speed T ouch™.
40 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.3.7 Event Logs Event Logging The Ev ent Logs page summarize s the last event s recorded on yo ur SpeedT ouch™. Recorded Events The Recorded Events table gives yo u an overview of the last event logs that have been recorded since the SpeedT ouch™ was tu rned on.
41 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.4 Broadband Connection The Broadband Connection menu The Broadban d Connection menu consists of following menu items: DSL C.
42 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.4.1 Connectivity Check Introduction On this page, you can perform a connectivit y check on an Interne t service of your SpeedT ouch™. Th e following message appears: Checking your Internet connectivity Proceed as fol lows: 1 In the left menu, cli ck Broadband Connection.
43 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.4.2 DSL Connection Overview Click Overview to view basic informatio n on your DSL connection.
44 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.4.3 Internet Services Internet Services information The Internet Serv ices page displays inform ation on your Internet Connection(s). T o view more detailed information on a specific conn ection, click the Vie w m o re link of the corresponding connection .
45 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.4.4 Internet Service Settings Accessing the Internet Service Settings page Proceed as fol lows: 1 In the Broadband Connection menu, click Interne t Services. 2 Click the Vi ew mo r e link of the Internet se rvice you want to view .
46 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5 Toolbox The Toolbox menu The T oolbox menu consists of th e following menu item s: Remote Assistance Allows you to make your SpeedT ou ch™ accessible fo r remote support.
47 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.1 Remote Assistance Enabling Remote Assistance The Remote Assistance page al lows you to make yo ur SpeedT ouch™ accessible for remote support. Proceed as follows to use remote assistance: 1 If necessary , type a password in the Password box.
48 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.2 Game & Application Sharing Overview The Overview pa ge summarizes the app lications or games installe d on a particular local host on your n etwork, for which the Speed T ouch™ should accept inboun d initiated connections comi ng from the Internet.
49 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface Assign a game or appli cation to a specific network device..
50 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.3 Defined Games & Applications Accessing the Defined Games & Applications page Proceed as follow s to access the Defined Games & Applications page: 1 In the T oolbox menu, click Game & Applicatio n Sharing .
51 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.4 Game or Application Definition Accessing the Game or Application Definition page Proceed as follow s to access the Game or Application Definition page: 1 In the T oolbox menu, click Game & Applicatio n Sharing .
52 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.5 New Game or Application Creating a new game or application Proceed as fol lows: 1 In the T oolbox menu, click Game & Applicatio n Sharing . 2 In the Pick a task list, click Create a new game or appl ication .
53 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.6 Parental Control Parental Control The SpeedT ouch™ allows you to bl ock/allo w particular W eb sites: Based on the W eb site’ s URL. Based on the W eb site’ s content.
54 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface Deny access to a specific Web site Use this feature if: Allow is selected under Action for Un known Sites. Block is selected under Action for Unknown Sites and yo u want to make an exception on an allow rule .
55 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface Redirecting all Web sites Proceed as fol lows: 1 T ype “*” in the We b S it e box. 2 Click Redirect in the Acti on list . 3 T ype the URL of the W eb site you want to redirect to (for example “mycompany .
56 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.7 Web Filtering Activation Accessing this page Proceed as fo llows: 1 In the T oolbox menu, click Parental Control . 2 In the Pick a task list, click Activate Web Fi ltering License .
57 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.8 Content Level Accessing the Content Level page Proceed as fol lows: 1 In the T oolbox menu, click Parental Control . 2 Click Configure . 3 Click the Edit link of the content l evel you want to edit.
58 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.9 New Content Level Accessing the New Content Level page On this page you to create a new content leve l. Proceed as fo llows to access this page: 1 In the T oolbox menu, click Parental Control .
59 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface Content level de finition Only W eb sites that match th e sele cted content level wi ll be allowed. Proceed as follows: 1 If you want to: Allow a category: Select the check box next to the category name.
60 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.10 Firewall About the firewall The firewall allows you to secure traffic from and to the SpeedT ouch™. There are different security levels, depending on the degree of se curity you need.
61 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface Details of a security level T o view the details of the cu rrently active security level: 1 In the T oolbox menu, click Firewall .
62 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 6 Select an Action that should be done on t ra ffic for which the security rules applies: Accept : to allow the traffic to pass Deny : to drop the traffic (without notification) Count : to let the traffic pa ss, but count it (Hits) 7 Click Apply .
63 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.11 Intrusion Detection Intrusion Detection Y our SpeedT ouch™ protects your network agains t malicious intrusions. The Intrusion Detection page shows you the intrusions you are protected against.
64 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.12 Dynamic DNS Dynamic DNS The Dynamic DNS service allows you to assign a dynamic DN S host name (for example john.d yndns.org) to a broadband connection even if it is using a dyn amic IP address.
65 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.13 User Management Overview The Overview page gives you an overview of the currently configured user s and their privileges. Click the name of a user to edit his user account. Configure On the Configure page, you can: Click Add to create a new user account.
66 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface W AN_A dmin This user can perform on ly W AN related configuration s via any access channel from any origin. User This user has access to the GUI (Overview pages, re mote assistance) via HTTP or HTTPS access channel from LAN origi n only .
67 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.14 Edit User Editing a user account Proceed as fol lows: 1 In the T oolbox menu, click User Management . 2 Under Local User Data , click the name of the user you want to edit. The Edit U ser page appears.
68 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.15 Change Default User The Default User page On thi s page you can ch ange the default user . If users browse to the Spe edT ouch™ W eb pages, they will be automatically logged on with this account.
69 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.5.16 Add User Adding users Proceed as follows: 1 In the T oolbox menu, click User Management . 2 In the Pick a task list, click Add new user . 3 The Add User page appears. 4 Under User definition you can configure: The name of the new user .
70 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.6 Home Network Home Network Menu The Home Network menu cons ists of the fol lowing items: Devices Allows you the view/co nfi gure the devices detected on your local network.
71 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface The Home Network page The Home Network page give s you an overview of your Speed T ouch™ network. Viewing client information If you click on a client you can: View the client’ s network settings.
72 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.6.1 Devices Overview The Overview pa ge gives you an overview of the devices that are currently connected to the SpeedT ouch™ network. Cl ick on a device na me to get more information on a specific device.
73 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.6.2 Device Settings Accessing the device settings page Proceed as fol lows: 1 In the Home Network menu, click Devices . 2 In the Detected Device(s) list, click the name of the device you want to view .
74 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface Configure The Configure page allows you to: Change the devi ce information. Allow a game or service running on th is device to be initiated from the Internet.
75 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.6.3 Assign Public IP Introduction On this page you can assign the pu blic IP address of you r Internet Connection (s) to a specific device on your l ocal network.
76 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.6.4 Interfaces Interfaces overview The Inter faces page gives you an overview of the interfaces used on your SpeedT ouch™. If you want to know more about the network settings of a specif ic interface, click the name of th e interface you want to view .
77 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.6.5 Interface Settings Overview The Overview page gives you an o verview of th e current inter face settings. Configure The Configure page allows you to: Change the IP address se ttings of the SpeedT ouch™.
78 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface 4.6.6 DHCP Pool DHCP Pool page On th e DHCP Pool page, you can create/cha nge a DHCP pool. Accessing the DHCP Pool page Proceed as fol lows: 1 In the Home Network menu, click Interface s .
79 E-DOC-CTC-20051 017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface Components of the DHCP Pool page The following setting s are available for con figuration: Interfac e : The SpeedT ouch™ interface to which the DHCP pool appl ies. Start Address : The start IP address of the DHCP server’ s address pool.
80 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 4 SpeedTouch™ Web Interface.
81 E-DOC-CTC-20051 017-0142 v1.0 Chapter 5 Troubleshooting 5 Troubleshooting Introduction This chapter suggest solution s for problems you may enco unter while installing or configuring y ou r SpeedT ouch™. If the suggestions do not reso lve the problem, look at the support pages on http: // www .
82 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 5 Troublesho oting 5.1 General SpeedTouch™ Troubleshooting SpeedTouch™ does not work If none of the LEDs light up, make sure th at: The SpeedT ouch™ is plugged into a power socket outlet. Y ou are using th e correct power supply fo r your SpeedT ouch™ device.
83 E-DOC-CTC-20051 017-0142 v1.0 Chapter 5 Troubleshooting 5.1.1 Ethernet Troubleshooting LAN LED does not light up Make sure that: The LAN cable is securely conn ected to the 10/100Base-T port. Y ou are usi ng the correc t cable type fo r your Ethernet equipmen t, that is UTP CA T5 with RJ-45 connectors.
84 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 5 Troublesho oting 5.2 UPnP™ on Windows XP Systems SpeedTouch™ not detected by UPnP™ or IGD Control Client Check the following: Make sure the UPnP™ and Internet Gateway Device Control Client Networking components are added to your Windows XP system.
85 E-DOC-CTC-20051 017-0142 v1.0 Chapter 5 Troubleshooting Adding IGD Discovery and Control Y our Windows XP system is able to disco ver an d control Intern et Gateway Devices (IGD), like the Sp eedT ouch™ on your local network. Therefore it is recommended to add the IGD Discovery and Cont rol client to your system.
86 E-DOC-CTC-2005 1017-0142 v1.0 Chapter 5 Troublesho oting 5.3 Reset to Factory Defaults Resetting your SpeedTouch™ Y ou might consider a reset to factory defa ults as described below . Y ou can choose between: Software reset Hardware reset A reset to factory default settings dele tes the configuratio n profile settings.
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E-DOC-CTC-200 51017-0142 v1.0 Need more help? Additional help is available online at www .speedtouch.com © THOMSON 2005. All rights reserv ed..
An important point after buying a device Technicolor - Thomson 536(v6) (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Technicolor - Thomson 536(v6) yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Technicolor - Thomson 536(v6) - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Technicolor - Thomson 536(v6) you will learn all the available features of the product, as well as information on its operation. The information that you get Technicolor - Thomson 536(v6) will certainly help you make a decision on the purchase.
If you already are a holder of Technicolor - Thomson 536(v6), but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Technicolor - Thomson 536(v6).
However, one of the most important roles played by the user manual is to help in solving problems with Technicolor - Thomson 536(v6). Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Technicolor - Thomson 536(v6) along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
