Instruction/ maintenance manual of the product X9_en. Suunto
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ALARM TIME/DATE UNITS GENERAL REFERENCE USE BARO MEM ALARM DECLINATION CALIBRATE NAVIGA TE ROUTE NAVIDA TA TRACK BACK XTE ALARM REFERENCE GPS fix ACTIVITY GPS fix REFERENCE MEMORY TIME/DATE DUAL TIME .
1 CUSTOMER SERVICE CONT ACTS Suunto Oy Phone +358 9 875870 Fax +358 9 87587301 Suunto USA Phone 1 (800) 543-9124 Canada Phone 1 (800) 776-7770 European Call Center Phone +358 2 284 1 1 60 PC-related questions softwarehelp desk@suunto.com Suunto Website ww w .
2 T ABLE OF CONTEN TS 1. GENE RAL INFORM ATION ... ............. ............. .......... ............. ........... ............ 6 1.1 CHECKLIST ................................................................................ ................. 6 1.2 CARE AND MAINTENANCE .
3 3.3.4 Alti/Baro data display ....................................................................... 28 3.3.5 Reference altitude and barometric pressure .................................... 29 3.3.6 Barometric Memory ................................
4 3.7.3 Mark Home ...................................................................................... 61 3.7.4 Find Home ......... .............................................................................. 61 3.7.5 Position ....................
5 11. GLOSSARY ..... ........... ............. .......... ............. ........... ............. ............. ..... 93 12. DISCLAIME RS ........... ............. .......... ............. ........... ............. .......... ........ 95 12.1 USER’S RESPONSIBILITY .
6 1. GENERAL INFO RMATION The Suunto X9 wristop computer is a reli able high-precision electronic instrument intended for recreational use. Suunto X9 should not be substituted for obtaining measurements that require profes sional or industr ial precision.
7 1.3. WATER RESIST ANCE Suunto X9 is water resistant. Its water resistance is tested to 100 m/330ft according to ISO 2281 standard (www .iso.ch). This means that you can use the Suunto X9 for swimming or other water sports activities but it should no t be used for scuba diving or freediving.
8 Charging the battery with a mains charger 1. Place your Suunto X9 on the docking station with the display facing up. 2. Plug the charger in the docking station. Plug the charger in an electric outlet. 3. When the battery level indicator is full , disconnect th e charger from the electric outlet.
9 Charging the battery with a 9 V bat tery 1. Open the battery compartment of the docking station. 2. Insert a 9 V battery . 3. Place your Suunto X9 on the docking station with the display facing up.
10 2. HOW TO USE YOUR SUUNTO X9 2.1. DISPLAY AND BUTTONS 2.1.1. Mode indicator On the left side of the display there is a mode indicator that shows you the currently active mode. The mode indicator displays the modes from the top down in the following order: TIME, AL TI/BARO, COMP ASS, NA VIGA TION and ACTIVITY .
11 Navigation method Activity status ST ART/DA T A Mode indicator STOP/BACK Battery level UP DOWN ENTER Altitude alarm Weather alarm T ime alarm GPS signal.
12 2.2. MENUS 2.2.1. Basic menu structure ALARM TIME/DATE UNITS GENERAL REFERENCE USE BARO MEM ALARM DECLINATION CALIBRATE NAVIGA TE ROUTE NAVIDA TA TRACK BACK XTE ALARM REFERENCE GPS fix ACTIVITY GPS.
13 The menus are organized hierarchically under the modes. When you select a mode with UP/DOWN, first the name of the mode is displayed, then its main display opens. When you scroll from one mode to another quickly , only the names of the modes are displayed.
14 3. MODES 3.1. GENERAL INFORMATION Suunto X9 has five different modes: T ime, Al ti/Baro, Compass, Navigation and Activity . Y ou can switch between the modes with UP/DOWN. Each mode has several sub- modes. The mode indicator on the left side of the display indicates th e active mode.
15 3.2.2. Stopwatch T o use the stopwatch: 1. Select the stopwatch shortcut with STOP/BACK. 2. Press ST AR T/DA T A to start the stopwatch. If you want to record a split time, press ST AR T/DA T A again. The split time stays on the display for three (3) seconds.
16 row for referen ce. 4. Set the correct hour with UP/DOWN and press ENTER. The minute selection is activated. 5. Set the correct minutes with UP/DOWN and press ENTER. The alarm is now set and you return to the Alarm menu . Deactivating alarms T o deactivate the alarm: 1.
17 3.2.4. Time/Date The current time is visible on the second row of the Time mode's main display . The dual time enables you to keep track of another time, for example, another time zone while traveling. The dual time can be di splayed as a shortcut on the t hird row of the T ime mode's main display .
18 Sync When the Sync setting is on, Suunto X9 sychro nizes the current time from th e satellite signal every time the GPS is activated. Y ou wi ll also have to set the correct UTC Offset for your time zone. If Sync is off, the manually set time is not automatically updated.
19 3.2.5. Units The Units menu includes the unit and format settings used with all the Suunto X9 functions. They have an effect on how the information is displayed in all the modes. Setting the time format The time format setting defines whether the 12h or 24h format is used.
20 Setting the temperature unit The T emp setting defines the unit in which t he temperature is displayed. The options are Celsius ( °C) and Fahrenheit (°F). T o change the temperature unit: 1.In the Set menu, scroll to Unit s and press ENTER. The Units menu is displayed.
21 Setting the vertical speed unit The V ert setting defines the unit that the altimeter uses. The options are meters per minute (m/min), meters per hour (m/h), feet per minute (ft/min) and feet per hour (ft/h). T o change the vertical speed unit: 1. In the Set menu, scroll to Units and press ENTER.
22 Setting the d atum The Datum setting defines the map datum you use. (For more information on different datums and their corresponding numbers, see the GPS Datum List appendix.) T o set the datum: 1.In the Set menu, scroll to Unit s and press ENTER.
23 T o set the position format: 1. In the Set menu, scroll to Units and press ENTER. The Units menu is displayed. 2. Scroll to Position and press ENTER. 3. Select the desired format with UP/DOWN and press ENTER. The position format is now set. The following table shows yo u the possible position format s and whether they use a datum or a grid.
24 3.2.7. General The General menu contains several general settings for your Suunto X9. Setting the light With the Light setting you can adjust the ba cklight of the Suunto X9 display .
25 Setting the contrast This setting adjusts the contrast of the Suunto X9 display . The contrast is measured on a scale of 1 (minimum) to 9 (maximum). The maximum contrast set ting consumes more power than the minimum setting. T o change the contrast: 1.
26 3.3.ALTI/BARO MODE The Alti/Baro mode is used for measuring altitude, barometric pressure and temperature. Suunto X9 calculates the altitude from the current barometric pr essure, which is more sensitive and accurate than the altitude measurement with the GPS, and is also available when the GPS is off.
27 T o change the Use setting: 1. In the Set menu, scroll to Use and press ENTER. The Alti/ Baro field is activated. 2. Select alti or baro with UP/DOWN and press ENTER . 3. Press STOP/BACK to return to the main display . 3.3.2. Alti use When you select Alti, the following main display opens.
28 3.3.3.Baro use When you select Baro, the following main d isplay opens. It has three rows: Sea level barometric pressure: The first row displays the barometric pressure at sea level in the unit of your choice.
29 3.3.5. Reference altitude and baro metric pressure T o ensure that the altimeter shows correct readings, you first need to set an accurate reference altitude. T o do this, go to a location whose altitude you have checked, for example, with the help of a topographical map, and set the reference altitude to match the map reading .
30 Setting the sea level barometri c pressure T o set the sea level barometric pressure: 1.In the Set menu, Reference is the first menu item. Press ENTER to select it. The reference menu open s. 2.Sel ect Sea level with UP/DOWN and press ENTER. The Sea level display opens.
31 • Minimum barometric pressure during the day 2. Press the DOWN button to open the next page and you can view the following information: •D a y • A graphical presentation of the temperature during the day • Maximum temperature during the day • Minimum temperature during the day 3.
32 backlight is turned on and the message ‘ WEATHER ALARM ’ is displayed with the current sea-level barometric pressure. Y ou can ackn owledge the alarm by pressing any of the Suunto X9 buttons. Altitude alarm With the Altitude function you can set an alarm that informs you when you reach the set altitude.
33 3.4. COMPASS MODE The compass mode aids the G PS functions and of fers you navigational support even when the GPS is off. The 3-axis compass sensor allows tilting up to 30 degrees while still displaying the correct bearing. In the Compass menu you can set the declination and calibrate the compass to ensure accurate readings in any location.
34 Bearing (bea): I f you are navigating a route from the Navigation menu, the third shortcut displays the bea ring to the next waypoint. If you have not activat ed a route and the GPS is on, the shortcut displays the bearing to the start position (where the GPS or an activity w as switched on).
35 4. When the calibration is finished, press ENTER to retur n to the main display ..
36 3.4.3. Declination Y ou can set the compass declination manually or le t the GPS do it. The compass declination options are introduced in the table below: Setting the compass declination manually T o set the compass declination manually: 1.In the Set menu, Declination is the first menu item.
37 Setting the compass declination with the GPS T o set the compass declination with the GPS: 1. In the Set menu, Declination is the first menu item. Press ENTER to select it. The On/O ff/Auto field is activated. 2. Select Auto with UP/DOWN and pr ess ENTER.
38 3.5.2. Main display When you select the Navigation mode, the main display opens. The display is updated according to the selected GPS fix interval. The 1 sec setting updates the display constantly . The 1 min setting updates the display once every minute and when you long press STOP/BACK.
39 Section 3.5.7. Navidata.) Tim e: Displays the cur rent time Bearing (bea): Displays the bearing to th e next waypoint in degrees. Time to waypoint (ttw): Displays the estimate d travel time to the next waypoint based on the current speed. NOTE: When Navigate is off but the GPS is on, all values refer to the start point.
40 3.Set the waypoint number with UP/DOWN and press ENTER. The number defines th e waypoint location on the route. The name field is activated . 4.Choose the waypoint name with UP/DOWN and press ENTER. The coordinates are activated. If the GPS is on, Suunto X9 displays the current coordin ates.
41 Creating a new waypoint b y linking Using the Link WP function, you can add a ne w waypoint with the h elp of an existing waypoint. For example, you can create a wp in your current locatio n, and link a new wp by providing bearing and distance to the new wp, measured from a map.
42 3.5.4. Using a route After you have created routes, you can use them for navigation. Y ou can also view individual waypoints. Activating a route T o activate a route for navigation: 1.In the Set menu, scroll to Route and press ENTER. First the message ‘ LOADING ROUTELIST ’ and then the list itself is displayed.
43 The symbol options are: Y ou will navigate from the beginning or the active waypoint to the end of the route. When you arrive at the waypoint, Suunto X9 will automaticall y activate the next waypoint. Y ou will navigate in the rever sed order , fr om the end or from the active waypoint to the beginning of the route.
44 Viewing waypoints T o view waypoints: 1.In the Set menu, scroll to Route and press ENTER. The route list is displayed. 2.Select a route with UP/DOWN and press ENT ER. A list of waypoints is displayed. 3.Select a waypoint with UP/DOWN and press ENTER.
45 MyPoint s The MyPoints function stores up to 50 indi vidual waypoints (10 of which can be alarm points) that are not affixed to a route in the Suunto X9 memory . T o navigate to a MyPoints wp: 1. In the Set menu, scroll to Route and press ENTER. The route list is displayed.
46 3.5.5. Editing routes and waypoints Y ou can edit the routes and waypoints you have created and erase those that you no longer need. Editing waypoints T o edit a waypoint: 1.In the Set menu, scroll to Route and press ENTER. The route list is displayed.
47 enough, the location is updated automatically . Y ou can also press ENTER t o manually update the location before the EPE is small enough for the automatic marking. However , this way the updating will be less accurate. Erasing a route T o erase a route: 1.
48 3.5.6. Navigation data displays All navigation data displays show you inform ation reg arding the selected route and its waypoints. The amount of data you rece ive depends on your selections. Y ou cannot use this function before you have activated a r oute.
49 Route summary The summary displays the name and total length of the route, t he number of waypoints and the total ascent. W aypoint data pages These pages display the name of the waypoint, distance, bearing and altitude difference. The method how the information is displayed depends on the selected navigation method.
50 NOTE: If you are currently navigating, and approach the next point, this waypoint data page displays the distance and time to that point. Navigation methods and the T rack back function After you have selected a route and pressed ST AR T/DA T A , you can only see the summary page.
51 Altitude diffe rence (dif): Displays the altitude difference between your current location and the next waypoint in the unit of your choice. Altitude to finis h (atf): Displays the tota l amount of ascent from the current location to the last waypoint in the unit of your choice.
52 3.5.9.XTE alarm Y ou can set Suunto X9 to sound an alarm at a certain Cross T rack Error (xte). When the alarm is activated, the message ‘ ALARM ’ and the current xte are displayed. F or example ‘ ALARM XTE 0.50 KM ’.When the xte reaches the set limit, Suunto X9 sounds the alarm every 10 seconds as long as you are outside the set xte.
53 3.6. ACTIVITY MODE While the Navigation mode shows you where to go, the Activity mode displays your current performance. It is the mode you need when you want to measu re and record your activity , be it running in your neighborhood or navigating in the wilderness.
54 3.6.2.Activity The Activity function records data from a track. T o use the Activity function: 1.In the Set menu, Activity is the first menu item. Press ENTER to select it. The symbol field is activated. 2.Choose the desired activity symbol with UP/DOWN and press ENTER.
55 3.6.3. GPS fix The selected GPS fix interval determines how often your Suunto X9 establishes a satellite connection and how often it stores data in the memory . This in turn af fects the battery life. T o select a GPS fix: 1. In the Set menu, select GPS fix with UP/DOWN and press ENTER.
56 when the data was not sufficient. NOTE: If you want to only record the altitude profile of your activity without GPS positioning, set the GPS fix interval to Manual and start the activity . 3.6.4. Reference altitude and barometric pressure This function is similar to the one in the Alti/Baro mode.
57 Viewing log files T o view a log file: 1. Vie w is displayed in reversed color . Press EN TER to select it. Y ou can scroll the lo g information pages with UP/DOWN.
58 3.6.6. T rack back (track log) Y ou can use the Activity mode’s T rack Back function to navigate along any track log file found in the memory . Suunto X9 will guide you to the neare st waypoint and from there to the starting location, or to the finish if you so choose.
59 3.6.7. Activity data display The Activity data display shows you the inform ation summary for the current activity or in case you do not have a current one, the latest activity . T o activate the display , press ST AR T/DA T A in the Activity mode’s main disp lay .
60 3.7. FUNCTION MENU T o enter the Function menu, long press EN TER in any of the main displays. The Function menu opens and the follow ing functions are available. 3.7.1. GPS The GPS function allows you to turn the GPS on or off. T o turn the GPS on or off: 1.
61 3.7.3. Mark Home With Mark Home function you can store a position where you wish to return. After storing the position, you can start search ing for it with the Find Home function. T o store a position: 1. In the Function menu, scroll to Mark Home and press ENTER.
62 The Find Home display shows the following information: Heading: The sighting marks appear on the u pper corner of the display and the circular bearing indicator app ears on the outer rim of the display . When the bearing indicator is inside the sighting marks, you are moving in the direction of the set bearing.
63 T o view the Find Home data display: 1. In the Find Home display , press ST ART/DA T A to enter the Find Home Data display . T here you can see the recording time on the upper row and the coordinates and the bearing on the lower rows. 2. Press STOP/BACK to exit the Find Home Data display .
64 4. SUUNTO X9 IN ACTION 4.1. MONT BLANC CL IMBING In this chapter you will follow an American mountaineer on his independent two-day trip to the summit of Mont Blanc along the G outer route.
65 4.1.2. First hiking day While starting to hike, he sets the GPS fix to 1 sec in the Activity mode and select s as the Activity option. He chooses th e 1 sec option because he wants the GPS to update the information as often as possible.
66 As he enjoys the beautiful scenery on his hike towards Glacier de T ete Rousse, he also notices that clouds ar e dispersing from the sky , which gives him a reason to suspect that the barometric pressure has changed.
67 4.1.3. Second hiking day Right on time, Mike wakes up to a beeping sound, shuts down the alarm with a press of a button, and checks the Baro mode. He is happy to notice that the barometric pressure is on the rise, which augurs good weather .
68.
69 4.2. CROSS COUNTR Y RUNNING This section describes a typical way to use y our Suunto X9 in such sports activities as running or cycling, where speed and distanc e information is needed mor e often than navigation. Early Sunday morning, Roger Runner w akes up to the beep of his Suunto X9.
70 5. GLOBAL POSITIONING SYSTEM (GPS) Suunto X9 uses Global Positioning System (G PS) in determining the user's position. GPS incorporates a set of satellites that orbit t he Earth at the altitude of 20 000 km at the speed of 4 km/s. The satellites send rela tively weak radio si gnals at power levels comparable to normal household light bulbs.
71 If possible, stay clear from people, trees or other dense vegetation when activating the GPS. They can cause problems to the si gnal reception. If you are in a forest, try to find an open or scarcely wooded area before activating the GPS. • Rocks, buildings or any m etallic materials The GPS signals will not penetrate any solid constructions.
72 downloaded data is valid roughly for the next f our hours during which you can activate the receiver more quickly , typically in 90 se conds, if you turned it off in between. Some downloaded data remains valid for several weeks, and subse quent GPS start s will take less time.
73 6. SUUNTO TREK MANAGER Suunto T rek Manager (STM) is a software designed to enhance the functionality of your Suunto X9. Y ou can use it to perfor m various tasks such as transferring routes or waypoints stored in the Suunto X9 memory . When you have transferred the data, you can easily organize, view and add related information in it.
74 6.4. SUUNTO T REK MANAGER FEATURES The Suunto T rek Manager display is divi ded in to six separate windows. These windows are shown in the figure below and t heir functio ns are briefly introduced in the following sections. (For more detailed in structions, see Suunto Trek Manager Help.
75 6.4.1. X9 window (1) The toolbar on the top of the X9 window contains four icons: • Connect to X9: With this icon you ca n create the connection between your Suunt o X9 and STM. • Download selected item(s) to fol der: With this icon you can transfer data from Suunto X9 to STM.
76 6.4.2. Local Data window (2) The toolbar on the top of the Local Data window contains five normal icons and a menu icon: • Draw / Focus: With this icon you can draw rout es on the map. When you hold your left mouse button you can also scroll the map with your mouse.
77 When you click the menu icon on the right side o f the toolbar , the following menu opens. The availability of the menu functions depends on the selected file or folder . Draw: Explained along with the other icons of the Local Data window . •Add map: Add a map in the selected folder .
78 6.4.3. Map window (3) The toolbar on the top of the Map window a variable number of ico ns depending on your selections: • 2D / 3D view: With this icon you can display the routes either in 2D or 3D format • Create route and add points from map: Cli ck on this icon to create a new route.
79 6.4.4. Profiles window (4) In this window you can view your altitude profiles and exact speed details as graphs. The toolbar on the top of the Profiles win dow contains three icons: Tim e: With this icon you can view t he information by time periods.
80 7. SUUNTOSPORTS.COM SuuntoS ports.com is an Internet community for all Suunto sp orts instrument users. It is a service that adds a new dimension to y our sport and to the way in which you use your sports instrument.
81 7.2. SECTIONS SuuntoS ports.com includes three sections for different levels of privacy . My Suunto is your personal area that other user s do not have access to, Communities includes functions for groups, and S ports Forums contain information that members have published for all SuuntoS ports visi tors.
82 published in a community is only visible to the members of the community . Communities can be either open or closed. T o pa rticipate in the activities of a closed community , you first have to be invited or you have to apply for membership and be accepted.
83 8. T EC HNICAL SPECIFICATIONS General • Operating T emperature -20 °C to +60 °C/-5 ° F to +140 °F • S torage T emperature -30 °C to +60 °C/-2 2 °F to +140 °F • Weight 76 g • W ater-.
84 9. GPS DA TUM LIST Suunto X9 offers the use of several dif ferent GPS datums that can be activated with the Suunto T rek Manager software with the help of the PC interface. Here is the list of available GPS datums and the number c odes used in the activation process For information about activating GPS dat ums, refer to Suunto Trek Manager .
85 025 EUR-T T unisia 026 LEH Ghana 027 LIB Liberia 028 MAS Eritrea 029 MER Morocco 030 MIN-A Cameroon 031 MIN-B Nigeria 032 MPO Gabon 033 NSD Alger ia 034 OEG Old Egypt 035 PTB Mean Solution (Burkina.
86 057 NAH- B United Ar ab Emirates 058 NAH-C Saudi Arabia 059 F AH Oman 060 QA T Qatar 061 SOA Singapor e 062 TIL Brunei and East Malaysia (Sarawak and Saba h) 063 TOY - M Mean Solution ( Japan, Okin.
87 088 OGB-D W ales 089 MOD Sardinia 090 SPK-A Hungary 091 SPK-B Poland 092 SPK-C Czechoslovakia 093 SPK-D Latvia 094 SPK-E Kazakhstan 095 SPK-F Albania 096 SPK-G Romania 097 CCD Czechoslovakia 098 CA.
88 120 NAR-E Aleutian Islands 121 NAR-B Canada 122 NAR-C CONUS 123 NAR-H Hawaii 124 NAR- D Mexico and Central America 125 BOO Columbia 126 CAI Argentina 127 CHU Paraguay 128 COA Brazil 129 PRP-M Mean .
89 151 SAN-L V enezuela 152 ZAN Suriname 153 AIA Antigua, Leeward Islands 154 ASC A scension Island 155 SHB St. Helena Island 156 BER B ermuda Islands 157 DID Deception Island, Antarctica 158 FOT Nevis, S t.
90 183 IBE Efate and Erromango Island s 184 CAO Phoenix Islands 185 CHI Chatham Islands (New Zealand) 186 GI Z Gizo Island (N ew Georgia Islands) 187 EAS Easter Islands 188 GEO New Zealand 189 GUA Guam 190 DOB Guadalcanal Island 191 JOH Johnston Islan d 192 KUS Ca roline Islands, F ed.
91 215 VOI T unisia/Algeria 216 VOI-2 T unisia/Algeria 217 Y AC Uruguay 218 RT90 Sweden 254 KKJ Kartta Koordinaatisto Järjestelmä, Finland 255 WGS84 Global WGS84 coordinate system (This is the default datum and the most widely used degree- based coordina te system.
92 1 0 . LOCAL GR I D L I ST Suunto X9 offers the use of several different local grids that can be activated with the Suunto T rek Manager software with the help of the PC interface. Here is the list of available local grids and the number codes u sed in the activation process.
93 1 1 . G LOSSA R Y Alarm point Position coordinates of a spe cific point on a route or in the MyPoints function that you can use, for example, to warn you about r ocks and other hazards. Altitude difference (dif) Altitude differ ence between your current p osition and the next waypoint in the un it of your choice.
94 other at right angles on a map. Grid systems allow you to locate or report on a specific poin t on the map. Heading (hea) Compass direction on the present course. Latitude Angular distance North or South of the Equator . Longitude Angular distance W est or East of the prime meridian.
95 12. D ISCLAIMERS 12.1. USER’S RESPONS IBILITY Do not use Suunto X9 as the only navigatio n aid. Use all avail able navigation aids such as charts, compass, visual sightings etc. and compare them with the Suunto X9 navigation information. Make sure all co nflicting information is resolved before continuing with navigation.
96 It does not cover battery , battery replacement, damage or failures resulting from accident, misuse, neglect, mis handling, alteration or modifications of the product, or any failure caused by operation of the product outside the scope of its published specifications, or any causes not covered by this warranty .
97 radio communications. There is no guarantee t hat interference will not occur in a particular instance. If this equipment does ca use harmful interference to other equipment, try to correct the problem by relocating the equipment . Consult an authorized Suunto dealer or other qualified service technician if you cannot correct the problem.
www.suunto.com Made in Finland.
An important point after buying a device Suunto X9_en. (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Suunto X9_en. yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Suunto X9_en. - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Suunto X9_en. you will learn all the available features of the product, as well as information on its operation. The information that you get Suunto X9_en. will certainly help you make a decision on the purchase.
If you already are a holder of Suunto X9_en., but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Suunto X9_en..
However, one of the most important roles played by the user manual is to help in solving problems with Suunto X9_en.. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Suunto X9_en. along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
