Instruction/ maintenance manual of the product SuperChassis 933E1-R760 Supermicro
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SC933 CHASSIS SERIES USER’S MANUAL 2.0a SC933S1-R760B SC933S2-R760B SC933T -R760B SC933E1-R760B SC933E2-R760B ! S UPER ®.
SC933 Chassis Manual ii The information in this User ’s Manual has been carefully reviewed a nd is believ ed to be accurate. The vendor assumes no resp onsibility for any inaccuracies that may be c .
iii Preface Preface About Thi s M anual This manua l is written for prof essional syste m integrators and PC technicians . It provides informatio n for the inst allation an d use of the SC933 chassis. Installat ion and main tenance shou ld be per formed by experienced technicians only .
SC933 Chassis Manual iv Manua l O rganiza tion Chapt er 1 Int roductio n The first chapter pr ovides a c hecklist of the mai n components included with this chassis and describes the mai n f eatures of the SC9 33 c hassis. T his chapter also includes contact information.
v Preface T able of Contents Chapter 1 I ntroduction 1-1 Overview ................. ............... ................ ............... ............... ............... ............ 1-1 1-2 Shipping List ........... ............... ............... .......
SC933 Chassis Manual vi Choosing a Setup Location ............ ................ ............... ............... ............... .... 5-1 Rack Pre cautions ......... ............... ............... ................ ............... ............... .....
Chapter 1 Introduction 1-1 Over view Supermicro’s SC93 3 3U c hassis features a un ique and highly- optimized design . The chassis is equipped w ith high efficie ncy power suppl y . High performance fa ns provide ample o ptimized cooling fo r FB-DIMM memory modules and four hot-swap drive ba ys offer maximu m storage capacity .
SC933 Chassis Manual 1-2 1-3 Where t o get R eplace ment Co mponen ts Though not fr equently , you may need r eplacement parts f or your system. T o en- sure the highest level of profess ional ser vic.
1-3 Chapter 1 I ntroduction 1-4 Conta cting S upermi cro Headquart ers Address: Super Mi cro Computer, Inc. 980 Rock Ave. San Jose , CA 95131 U.S.A. T e l: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@s upermicro.com (General Informatio n) support@sup ermicro.
SC933 Chassis Manual 1-4 1-5 Retu rning M erchan dise fo r Serv ice A rece ipt or copy of your i nvoice marked with the date of purchase is require d be- fore any warranty serv ice wil l be rende red. Y ou can obtai n servi ce by calli ng you r vendor for a Re turned Merchandi se Auth orization (RMA) num ber .
2-1 Chapter 2 S ystem Saf ety Chapter 2 System Safety 2-1 Over view This chapter pr ovides a quick setup ch ecklist to get your chas sis u p and runn ing. Following the steps in or der given should enable you t o h ave your chassis setup and operational withi n a minima l amoun t of time.
SC933 Chassis Manual 2-2 2-4 Elect rical Safety P recau tions Basic electr ical safety prec autions should be followed to prot ect yourself from harm and the SC933 from dama ge: Be aware of the loc ations of th e p ower on/off switch on the ch assis as wel l as th e room’s emergency power -off switch, disconn ection sw itch or electr ical outlet.
2-3 Chapter 2 S ystem Saf ety DVD-ROM Laser: CAUTION - t his serve r may have come e quipped w ith a DVD-ROM drive. T o prevent direct exposure to the la ser beam and hazardous radiation exposu re, do not open the enclosur e or use the u nit in any uncon- ventional way .
SC933 Chassis Manual 2-4 T o uch a grounde d metal objec t before remo ving any boar d from its a ntistatic bag. Do not let c omponents or PCBs come i nto contact with your clothing, which may retain a charge e ven if yo u are wea ring a wr ist strap.
3-1 Chapter 3 S ystem Int erface Chapter 3 System Interface 3-1 Over view There are several LEDs on the control p anel as well as others on the drive carr iers to keep you constantly infor med of the overal l statu s of the system as well as the activity and health of specific compone nts.
SC933 Chassis Manual 3-2 3-2 Contr ol Pan el Butt ons There a re two push-buttons located on the fr ont of the chassis . These are (in order from lef t to righ t) a rese t button and a power on/ off button. Reset: The reset but ton is us ed to reb oot the s ystem.
3-3 Chapter 3 S ystem Int erface Power: I ndicates pow er is bei ng supplied to the system's power supply units. This LED should n orbally be illuminate d when th e system is operat ing. Overheat/Fa n Fail: When this LE D flashes it indic ates a fan failur e.
SC933 Chassis Manual 3-4 3-4 Driv e Carri er LED s Y our chassis u ses SAS or SCSI dri ves, but not both. SAS Dri ves Each SAS drive ca rrier has two LEDs . Green: Eac h S eri al SAS dr ive ca rr ier has a gree n LE D. W hen illu minat ed, thi s gre en LED ( on th e fr ont of t he SA S dr ive c arr ie r) in dic ates d ri ve a cti vit y.
4-1 Chapter 4 C hassis Se tup and Mainten ance Chapter 4 Chassis Setup and Maintenance 4-1 Over view This chapter covers the steps required to install compone nts and perfor m mainte- nance on the chas sis. The only tool you w ill need to install components and perform maintenance is a Ph illips screwd river .
SC933 Chassis Manual 4-2 4-2 Remo ving the C hassi s Cover Removing the Chas sis Cover: Press th e release tabs to remove the cove r from th e locked position. Press both tab s at the same t ime. Once the top cove r is rele ased from the lock ed position, slide th e cover toward t he rear o f the cha ssis.
4-3 Chapter 4 C hassis Se tup and Mainten ance Figure 4 -2: Removing Dummy Dr ive from T ray 4-3 Insta lling H ard Dr ives Removing Hard Dri ve Trays from the Cha ssis Press th e release button o n the dri ve tray . This e xtends the drive b ay handle.
SC933 Chassis Manual 4-4 Installing a Hard Drive to the Hard Drive Tray Remove t he two sc rews securin g the dum my drive to the drive tr ay and remove t he dummy drive. Place th e hard dr ive tray on a fl at surface such as a desk, table or work bench.
4-5 Chapter 4 C hassis Se tup and Mainten ance 4-4 Insta lling t he Moth erboar d The I/O shield holds the motherb oard ports in place. Install the I/O shield befor e you inst all the m otherboard. I/O shi eld Installing the I/ O Shield Review t he documenta tion that came wit h your mo therboard.
SC933 Chassis Manual 4-6 Installing the Mo therboard: Review t he documenta tion that came wit h your mo therboard. B ecome familia r with com ponent place ment, requir ements, prec autions, and cable connec - tions. Open the chassis cover . As requi red by yo ur motherboa rd, install standoffs in any area s that do not have a permanent standoff.
4-7 Chapter 4 C hassis Se tup and Mainten ance 4-5 Insta lling t he Air Shr oud Air s hrouds co ncentrate airflow to m aximize f an efficien cy . The SC933 chassis air shroud d oes not r equire tools to set up Installing the Air Shroud If neces sary , remove the rear fan by pressing the fan release tab and pulling the fan from t he chassis.
SC933 Chassis Manual 4-8 Check ing t he Se rver's Air Flo w Make sur e there a re no obj ects to o bstruct airfl ow in and out of the ser ver . In addition, if you are us ing a fro nt bezel, make sur e the bez el's filter is repl aced periodicall y .
4-9 Chapter 4 C hassis Se tup and Mainten ance Six heavy duty fans provide cooling for the chassis. These fans circulate air through the chas sis as a means of loweri ng the ch assis intern al temperatu re.
SC933 Chassis Manual 4-10 Figure 4 -5: Placing the Sy stem Fan.
4-1 1 Chapter 4 C hassis Se tup and Mainten ance The SC933 Cha ssis has an auto- switching power supply . This enabl es it to automati - cally sense an d operate at a 100v to 24 0v input voltage. An ambe r light illuminate s on the power supply when the power is off.
SC933 Chassis Manual 4-12 Changing the Powe r Supply This cha ssis include s a redun dant power supply (at least two powe r mod - ules), y ou can le ave the s erver runnin g and rem ove only one power supply . Push the release tab (on the bac k of the power supply), as illust rated.
4-13 Chapter 4 C hassis Se tup and Mainten ance Server chassis that are 2U or more high require a power dist ributor . The power distributor provides failover and power supp ly redundancy . In the unlikely event you must cha nge the p ower distrib utor , do following .
SC933 Chassis Manual 4-14 Note s.
5-1 Chapter 5 R ack Insta llation Chapter 5 Rack Installation 5-1 Over view This chapter pr ovides a quick setup ch ecklist to get your chas sis u p and runn ing. Following th ese ste ps in th e orde r give n shoul d enab le you to have t he syst em operational within a minimum amount of time.
SC933 Chassis Manual 5-2 This produc t is for insta llation only in a Restricted Access Lo cation (dedicat ed equipment rooms, service c losets and the lik e). Rack P recauti ons Ensure that the le veling jacks on the bottom of the ra ck are fully extended to the floor with the full wei ght of th e rack re sting on them.
5-3 Chapter 5 R ack Insta llation Always keep the rack's front do or and all p anels and components o n the servers closed w hen not s ervicing to maintain proper cooling.
SC933 Chassis Manual 5-4 5-4 Rack M ounting I nstruc tions This sec tion provide s information on insta lling the SC933 chass is into a rack unit with the rails provid ed. T here are a va riety of rack units on t he market, wh ich may mean th e assembly procedure will d iffer slightly .
5-5 Chapter 5 R ack Insta llation Figure 5 -2: Identify ing the S ections of the Rac k Rails (right s ide rail shown) Installing the In ner Rails Place th e inner r ack extensio ns on the side of the ch assis aligni ng the ho oks of the chassis with the rail ext ension holes .
SC933 Chassis Manual 5-6 Installing the Ou ter Rails to the Rack Attach t he short bracket t o the out side of t he long b racket. Y ou m ust align the pins wit h the sli des. Also, b oth bracket ends m ust face the same direction . Adjust b oth the s hort and long brac kets to t he proper distance so that the ra il fits snug ly into t he rack.
5-7 Chapter 5 R ack Insta llation Figure 5 -4: Installi ng the Ou ter Rails to the Server Rack.
SC933 Chassis Manual 5-8 Figure 5 -5: Installi ng the Ra ck Rails Installing the Ch assis into a Rack Confirm t hat chassis inner rails and outer ra ils are i nstalled on the ra ck.
A-1 Appendix A Chassis Cables Appendix A Cables, Screws, and other Accessories A-1 Over view This append ix lists suppor ted cables for y our chassis sys tem.
SC933 Chassis Manual A-2 A-4 Cable s Incl uded wit h SC93 3E Ser ies Cha ssis A-5 Compa tible Cables These ca bles are compatible with th e SC933 C hassis. Description : This cabl e has one SFF- 8484 (32 pin) connector on o ne e nd an d 4 SAS connector s ( 7 p ins each) at the other.
A-3 Appendix A Chassis Cables Exten ding Powe r C ables Although Super Micro chassi s are designed with to be efficient and cost-effective, some com patible moth erboards hav e power c onnectors lo cated in d ifferent areas. T o u se these m otherboards you may have t o extend the power cables to the m other boards.
SC933 Chassis Manual A-4 A-6 Chas sis Scr ews The accessory box inc ludes all the screws neede d to set up y our chassis. This section list s an d de scribes the most co mmon screws used. Y our cha ssis may not require all the parts l isted. Flat head M4 x 4 mm [0.
B-1 Appendix B Power Supply Specificati ons Appendix B SC933 Power Supply Specifications This app endix lists power supply sp ecifications for your chassis system. 760W Power Supply MFR Part # PWS-0065 AC V oltage 100 - 240V 50 - 60Hz 14 - 8 Amp DC Ouput 5V + 3.
SC933 Chassis Manual B-2 Note s.
C-1 Appendix C: Backplane Specifi cations Appendix C SAS-933EL Backplane Specifications T o avoid personal injury and pr operty dama ge, careful ly follow all the safe ty steps listed b elow when accessing your sy stem or h andling the component s. C-1 ESD Sa fety G uideli nes Electric Static Discharge (ESD) can damage electronic components.
C-2 SC-933 Chassis Manual C-3 An Im portant N ote to U sers All images an d lay outs s hown in this user' s gui de are base d upo n the latest PCB Revision av ailable at the t ime of publishin g. The card you have re ceived may or may not look e xactly the same as the grap hics shown in this manual.
C-3 Appendix C: Backplane Specifi cations SEC_J2 SEC_J1 SEC_J0 PRI_J2 PRI_J1 PRI_J0 BUZZER1 BUZZER_ENB1 PWR0 PWR1 PWR2 PWR3 FAN1 FAN4 FAN3 FAN2 SEC_IPMI SEC_I2C PRI_I2C PRI_IPM I FANFAIL1 OVERHEATFAI.
C-4 SC-933 Chassis Manual C-5 Front C onnect or and Pin Defi nition s Backplane Main Power 4-Pin Connector (PWR0, PWR1, PWR2, and PWR3) Pin# Definition 1 +12V 2 and 3 Ground 4 +5V 4. Backplane Main Power Connectors The 4-pin connectors, designated PWR0, PWR1, P WR2, and PWR3, provide power to the backplane.
C-5 Appendix C: Backplane Specifi cations 6. Fan Connectors Th e 3-p in co nn ec tor s, de si gn at ed Fa n1 , Fan2, Fan3, an d Fan 4, pr ovide power to the syst em fans. See the table o n t he right fo r p in defin i - tions. Fan Connectors (Fan1, Fan2, Fan3, and Fan4) Pin# Definition 1 Ground 2 +12V 3 T achometer 7 - 1 1.
C-6 SC-933 Chassis Manual C-6 Front J umper L ocatio ns and P in Defi nitions Socket Settings Socket Socket Setting Note REMOTE_F AN_F AIL_ SOCKET Connected Front Panel Fan Fail indicator (Optional) .
C-7 Appendix C: Backplane Specifi cations Explan ation of Jumpe rs T o mod ify th e ope ration of th e back plane, jump ers c an b e us ed t o ch oose bet ween opt ional se ttin gs. Jum pers cr eate sh orts bet ween tw o p ins to ch ange th e fu ncti on of the co nnec tor .
C-8 SC-933 Chassis Manual SEC_J2 SEC_J1 SEC_J0 PRI_J2 PRI_J1 PRI_J0 BUZZER1 BUZZER_ENB1 PWR0 PWR1 PWR2 PWR3 FAN1 FAN4 FAN3 FAN2 SEC_IPMI SEC_I2C PRI_I2C PRI_IPM I FANFAIL1 OVERHEATFAIL1 12V_LED 5V_LED.
C-9 Appendix C: Backplane Specifi cations J14 J2 J3 J4 J7 J8 J9 J13 J12 J11 J10 J1 J0 J5 J6 ACT1 ACT2 ACT11 ACT12 ACT13 ACT14 ACT15 ACT3 ACT4 ACT5 ACT6 ACT7 ACT8 ACT9 ACT10 FAIL1 FAIL2 FAIL11 FAIL12 .
C-10 SC-933 Chassis Manual Rear LED Indicators Rear LED Hard Drive Activity Failure LED SAS #0 ACT #0 F AIL #0 SAS #1 ACT #1 F AIL #1 SAS #2 ACT #2 F AIL #2 SAS #3 ACT #3 F AIL #3 SAS #4 ACT #4 F AIL .
C-1 1 Appendix C: Backplane Specifi cations SEC_J2 SEC_J1 SEC_J0 PRI_J2 PRI_J1 PRI_J0 BUZZER1 BUZZER_ENB1 PWR0 PWR1 PWR2 PWR3 FAN1 FAN4 FAN3 FAN2 SEC_IPMI SEC_I2C PRI_I2C PRI_IPM I FANFAIL1 OVERHEATF.
C-12 SC-933 Chassis Manual The SC 933EL2 Back plane has two expander s which allow effective failover and recovery . C-9 Failo ver Single Host Bus Ada pter In a single host bus confi guration, the backp lane connects to on e H ost Bus Adapter (HBA).
C-13 Appendix C: Backplane Specifi cations C-10 Cable s and Ch assis P ower C ard Power Card Part Number Part T ype Where Used CSE-PTJBOD-CB1 Power Card Allows the chassis to be in a JBOD (Just a Bunch of Drives) system.
C-14 SC-933 Chassis Manual SEC_J2 SEC_J1 SEC_J0 PRI_J2 PRI_J1 B3 B2 B1 A3 A2 A1 PRI_J2 PRI_J1 PRI_J0 PRI_EEPROM A3 A2 A1 HBA (Host B us Adapte r) HBA (Host Bus Ada pter) HBA (Host Bus Ada pter) Single.
C-15 Appendix C: Backplane Specifi cations Description : This cabl e has one SFF- 8484 (32 pin) connector on o ne e nd an d ipass (SFF-8087/m ini-sas) connector (36 pins) at th e other.
C-16 SC-933 Chassis Manual Description : This cable has an i pass (SFF-8087/mi ni-sas) connecto r (3 6 pi ns) at each end . It connects from the HBA to the 933 EL backplane .
C-17 Appendix C: Backplane Specifi cations Conne cting an Ex ternal Ho st Bus Adapt er to the Backp lane This backplane supports extern al Host Bus Ada pters. In this configuratio n, the HBA and the backplane are in different ph ysical chassis. Th is all ows a JBOD (Just a Bunch Of Dri ves) configur ation from an exis ting system.
C-18 SC-933 Chassis Manual Suppo rted Exte rnal HBA to Ba ckplane Ca ble Use the following cable if your ext ernal HBA has an Infini band connect or . Description : This cable ha s an In finiband connector (SF F-8470) on one end and an SFF-8 088-1X (26-p ins) at t he other end.
C-19 Appendix C: Backplane Specifi cations SEC_J2 SEC_J1 SEC_J0 PRI_J2 PRI_J1 B3 B2 B1 A3 A2 A1 PRI_J2 PRI_J1 PRI_J0 PRI_EEPROM A3 A2 A1 CBL-01 67L with Single Port Asse mbly (int ernal cable) CBL-01.
C-20 SC-933 Chassis Manual Description : External cascading cable. Connects ports between servers. With most conne ctors, use on e cable for single port co nnections and two cables f or dual port con nections.
C-21 Appendix C: Backplane Specifi cations SEC_J2 SEC_J1 SEC_J0 PRI_J2 PRI_J1 B3 B2 B1 A3 A2 A1 PRI_J2 PRI_J1 PRI_J0 PRI_EEPROM A3 A2 A1 Power Car d Port A Expan der 1 Port B Expande r 2 SEC_J2 SEC_J.
C-22 SC-933 Chassis Manual Description : Internal casca ding cab le. Connec ts the backp lane to the Host Bus Adapter (HBA) or external port. Used in Dual po rt environme nts. Cable Name: SAS Dual-port Cable Assembly , 68/76cm Part #: CBL-0168L Ports: Dual Placement: Internal cable Description : E xternal c ascading cable.
C-23 Appendix C: Backplane Specifi cations SEC_J2 SEC_J1 SEC_J0 PRI_J2 PRI_J1 B3 B2 B1 A3 A2 A1 PRI_J2 PRI_J1 PRI_J0 PRI_EEPROM A3 A2 A1 Cascading al lows the system to a ccess data at a faste r rate by allowing s everal backplanes to sha re resources to reduc e latency time.
C-24 SC-933 Chassis Manual Serve r Sys tem with Singl e SA S HBA The exanders allow horizontal branchi ng. This c onfiguration also applies to dual ports.
C-25 Appendix C: Backplane Specifi cations Cable 0166L (exter nal ca bles) HBA (Host B us Adapte r) Port A Expan der 1 Serve r Sys tem with Dual SAS HBA and Casc ading Confi guration HBA (Host Bus A.
C-26 SC-933 Chassis Manual Cable 0166L (exter nal ca ble) Serve r Sys tem with Dual SAS HBA HBA HBA Power Card Power Card SEC_J2 SEC_J1 SEC_J0 PRI_J2 PRI_J1 B3 B2 B1 A3 A2 A1 PRI_J2 PRI_J1 PRI_J0 PRI_EEPROM A3 A2 A1 Port B Ex. 2 Port A Ex. 1 SEC_J2 SEC_J1 SEC_J0 PRI_J2 PRI_J1 B3 B2 B1 A3 A2 A1 PRI_J2 PRI_J1 PRI_J0 PRI_EEPROM A3 A2 A1 Port B Ex.
C-27 Appendix C: Backplane Specifi cations CBL-01 66L (exter nal ca ble) Exter nal C ables In the previ ous diagra ms ex ternal cabl es are repr esented wi th two different li nes. T h e s e c a b l e s a r e b o t h C B L - 0 1 6 6 L Extern al C ables.
C-28 SC-933 Chassis Manual Notes.
D-1 Safety I nformation a nd T echni cal Specifica tions Appendix D SA T A-933 Backplane Specifications T o avoid personal injury and pr operty dama ge, careful ly follow all the safe ty steps listed b elow when accessing your sy stem or h andling the component s.
D-2 BPN-SA T A-933 B ackplane Use r's Guide D-3 An Im portant N ote to U sers All images an d lay outs s hown in this user' s gui de are base d upo n the latest PCB Revision av ailable at the t ime of publishin g. The card you have re ceived may or may not look e xactly the same as the grap hics shown in this manual.
D-3 Safety I nformation a nd T echni cal Specifica tions UPER REV 3.00 SATA933 R S ON DISABLE ENABLE ENABLE FAN#2 FAN#1 FAN#3 FAN#4 ENABLE ENABLE DISABLE DISABLE DISABLE OFF JP61 JP62 JP63 JP64 Jumpe.
D-4 BPN-SA T A-933 B ackplane Use r's Guide SA T A P ort #5: J 12 SA T A P ort #6: J 14 SA T A P ort #7: J 16 SA T A P ort #8: J 22 SA T A P ort #9: J 23 SA T A P ort #10: J24 SA T A P ort #1 1: J25 SA T A P ort #12: J26 SA T A P ort #13: J29 SA T A P ort #14: J30 11.
D-5 Safety I nformation a nd T echni cal Specifica tions D-5 Front C onnect or and Pin Defi nition s 1. OH T emperature Connector OH#1: JP 25 and OH #2: JP45 Open: 45 degrees Celcius 1-2: 50 degrees Celcius 2-3: 55 degrees Celcius Backplane Main Power 4-Pin Connector (JP10, JP13, JP46 and JP48) Pin# Definition 1 +12V 2 and 3 Ground 4 +5V 2.
D-6 BPN-SA T A-933 B ackplane Use r's Guide UPER REV 3.00 SATA933 R S ON DISABLE ENABLE ENABLE FAN#2 FAN#1 FAN#3 FAN#4 ENABLE ENABLE DISABLE DISABLE DISABLE OFF JP61 JP62 JP63 JP64 D-6 Front J um.
D-7 Safety I nformation a nd T echni cal Specifica tions UPER REV 3.00 SATA933 R S ON DISABLE ENABLE ENABLE FAN#2 FAN#1 FAN#3 FAN#4 ENABLE ENABLE DISABLE DISABLE DISABLE OFF JP61 JP62 JP63 JP64 UPER REV 3.00 SATA933 R S ON DISABLE ENABLE ENABLE FAN#2 FAN#1 FAN#3 FAN#4 ENABLE ENABLE DISABLE DISABLE DISABLE OFF JP61 JP62 JP63 JP64 UPER REV 3.
D-8 BPN-SA T A-933 B ackplane Use r's Guide D-7 Rear C onnect ors and L ED Indi cators Rear SA T A Connectors Rear Connector SA T A Drive Number SA T A #0 SA T A HDD #0 SA T A #1 SA T A HDD #1 SA.
An important point after buying a device Supermicro SuperChassis 933E1-R760 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Supermicro SuperChassis 933E1-R760 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Supermicro SuperChassis 933E1-R760 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Supermicro SuperChassis 933E1-R760 you will learn all the available features of the product, as well as information on its operation. The information that you get Supermicro SuperChassis 933E1-R760 will certainly help you make a decision on the purchase.
If you already are a holder of Supermicro SuperChassis 933E1-R760, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Supermicro SuperChassis 933E1-R760.
However, one of the most important roles played by the user manual is to help in solving problems with Supermicro SuperChassis 933E1-R760. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Supermicro SuperChassis 933E1-R760 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center