Instruction/ maintenance manual of the product 597E Sprint Nextel
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Sprint Mobile Broadband C ard by Sierra Wireless AirCard ® 597E www .s pri n t .c o m © 2011 Sprint Ne xtel. All rights r ese rved. SPRI NT and other trademark s are tr ademarks of Sprin t Nextel.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2D. Setting Up Service (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Preactivated Card .
3C. Changing Sprint Connection Manager Settings (Windows) . . . . . . . . . . . . . . 76 Settings Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 General Settings . . . . . .
Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 17 Displaying Your Phone Number and ESN .
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 6B. Warranty and Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Warranty . . .
i W elc ome to Sprint W e are c ommitted to bringing you the be st wireless technology a vailable, and we built our network right from the start, so no matter wher e you ar e on the network, all your services will work the same. When it comes to mobile c onnectivity , the Sprint Mobile Broadband car d off ers more fr eedom than ever bef ore.
ii Intr oduction This User’ s Guide intr oduces you to Sprint service and all the fe atures of y our new wireless Sprin t Mobile Broadband card. It’ s divided into sev en sections: ⽧ Section 1: .
Section 1 Basics of Y our C ard.
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Section 1A: Introducing the Sprint Mobile Broadband Card 3 Section 1A Intr oducing the Sprint Mobile Br oadband Car d In This Section ⽧ Y our Sprint Mobile Broadband Car d ⽧ CDMA Netwo rks ⽧ TRU.
4 Section 1A: Introducing the Sprint Mobile Broadband Card Y our Sprint Mobile Broadband C ard The Sierra W ireless AirC ard® 597E E xpressCar d is a dual-band wireless Ex pressCard modem. It enhances the functionality of your mobile c omputing devices by adding wir eless data.
Section 1A: Introducing the Sprint Mobile Broadband Card 5 CDMA technology provides a v ariety of conn ec tivity f eatures , depending on your Sprint acc ount (actual speed de pends on the network c onditions): 䢇 1xEV -DO Re v . A (Sprint P ower Vision SM ) supports Internet c onnec tions with data r ates up to 3.
6 Section 1A: Introducing the Sprint Mobile Broadband Card P ack age Contents Y our Sprint Mobile Broadband card pack age contains the f ollowing componen ts: 䢇 Sprint Mobile Broadband car d by Si e.
Section 1A: Introducing the Sprint Mobile Broadband Card 7 About This Guide This user’ s guide is designed to pro vide y ou with all the informa tion you need to install and use your car d by Sierra W ireless (AirC ard 597E). 䢇 Section 1 (which you ar e reading) gives y ou an overview of the card (AirCar d 597E).
8 Section 1B: Getting Started With Your Card Section 1B Getting Star ted With Y our Car d In This Section ⽧ Installation Ov er view ⽧ S ystem Requir ements (Windows ) ⽧ S ystem Requir ements (Ma.
Section 1B: Getting Starte d With Your Card 9 Installation Ov er view Befor e you begin using y our card, you must install the car d’ s softw are and configur e the card f or your c omputer . The installation pr ocess consists of : 䢇 Ensuring that y our computer meets the system requir ements.
10 Section 1B: Getting Started With Your Card High Encryption Requir ements (Windows ) Depending on your c onfigura tion, an IO T A (Internet Ov er The Air) session may automatically start as part of the installa tion process. IO T A requir es high-security 128-bit encryption to es tablish a secure In ternet connection to the CDMA network.
Section 1B: Getting Starte d With Your Card 11 S ystem R equirements (Mac) The Sprint Mobile Br oadband card is supported on a MacBook™ Pro or P owerBook® G4 computer running Mac OS X v ersion 10.4 or newer . T o check your v ersion, from the Apple menu ( ) choose About This Mac .
12 Section 1B: Getting Started With Your Card A ttaching an External Antenna Y ou can improve the signal str ength by attaching an external an tenna (sold separa tely). T o attach an external an tenna: 1. R emove the car d if it is inser ted in your computer (pag e 28).
Section 1C: Getting Help 13 Section 1C Getting Help In This Section ⽧ Visiting the Sprint W eb Site ⽧ Contacting Sprint Customer Service ⽧ T roubleshooting This section describes where y ou can find more inf ormation on Sprint services , options, and tr oubleshooting pr oblems you migh t encounter .
14 Section 1C: Getting Help Visiting the Sprin t W eb Site Stop by www .sprint .com and log on to get up-t o-date inf ormation on Sprint services, options , and more. Y ou can also: 䢇 R eview cover age maps. 䢇 Access your acc ount inf ormation. 䢇 Add additional options to your service plan.
Installing the C ard Section 2.
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Section 2A: Installing the Software on a Windows Computer 17 Section 2A Installing the Sof tware on a W indow s C omputer In This Section ⽧ Installing the Sof tware on a Windo ws Computer This section explains how to install y our Sprint Connection Manager sof tware and Sprint Mobile Br oadband card on a Window s computer .
18 Section 2A: Installing the So ftware on a Windows Computer Installing the Sof tware on a W indows C omputer Befor e you can use your car d, you must first install the card’ s softwar e and configur e the card f or your c omputer .
Section 2A: Installing the Softwar e on a Windows Computer 19 3. With the picture label f acing up, insert the card into y our computer . Window s detects the card and installs the drivers f or it .
20 Section 2A: Installing the So ftware on a Windows Computer 10. R un Sprint C onnection Manager. (Double-click the program ’ s icon [ ] on your desktop .
Section 2B: Installing the Softwa re on a Mac Computer 21 Section 2B Installing the Sof tware on a Mac C omputer In This Section ⽧ Installing the Sof tware and Driv ers on a Mac This section explains how to install your W atcher Lite softw are and Sprint M obile Broadband car d on a Mac computer .
22 Section 2B: Installing the Software on a Mac Computer Installing the Sof tware and Drivers on a Mac T o install the W atcher Lite softw a re and drivers on y our Mac computer: 1. If your car d has not yet been activa ted, ensure y ou are in the network c over age area (not r oaming).
Section 2B: Installing the Softwa re on a Mac Computer 23 5. In the “W elcome to the Sierr a Wire le ss W atcher Lite Installer” window , click Co nt i n ue . 6. In the “Select a Destination” window , choose a destination volume. A gr een vertical arrow indica tes which volume(s ) y ou can install the sof tware on to.
24 Section 2B: Installing the Software on a Mac Computer 8. In the “Easy Install on ... ” window , click Install . 9. If the “ A uthenticate” window appe ars , enter y our Mac user name and password, and then click OK . 10. In the window with the message that y ou will have to r estar t your c omputer , click C ontinue Installation .
Section 2B: Installing the Softwa re on a Mac Computer 25 11. Click Rest ar t . 12. Af ter y our computer restarts, r un W atcher Lite: in Finder , choose Go > Applications , and then double- click Sierr a Wireless W atcher . W atcher Lite should start: W atcher Lite displa ys a status message or the “Device Not Activ ated” window .
26 Section 2C: Inserting and Removing the Card Section 2C Inser ting and R emoving the C ard In This Section ⽧ Inserting the Card ⽧ Removing the C ard (Windows) ⽧ Remo ving the Card (Mac) This section describes how to properly insert the card and remov e it from your computer .
Section 2C: Inserting and Re moving the Card 27 Inser ting the Car d T o insert the card into a notebook computer : 1. If your c omputer does not hav e an Ex pr essCard slot, ensur e the Expr essCard to PC Card adapter (included in y our package ) is label side down, and insert the adapter into y our computer’ s PC Card slot.
28 Section 2C: Inserting and Removing the Card When you insert the card into a W ind ows c omputer , the following should occur: 䢇 The first time the card is inserted, Wind ow s detec ts the card and installs the driv ers for it. This may take a f ew minutes.
Section 2C: Inserting and Re moving the Card 29 6. If you’ re using y our card (with the E xpressCard to PC Card adapter) in a PC Card slot, r emove the card and ad apter fr om your c omputer’ s slot by gripping both sides of the ad apter and pulling str aight out .
30 Section 2C: Inserting and Removing the Card Remo ving the Car d (Mac) T o remove the card fr om y our Mac: 1. End your network c onnection (in W atcher Lite, click Disconnect ).
Section 2D: Setting Up Service (Windows) 31 Section 2D Setting Up Service (Windows ) In This Section ⽧ Activating and Using Sprint Service ⽧ Preactiva ted Card ⽧ Non-preactiv ated Card: One T ou.
32 Section 2D: Setting Up Service (Windows) Activa ting and Using Sprint Service Befor e using your card , you must hav e a Sprint wireless netw ork account set up .
Section 2D: Setting Up Service (Windows) 33 Non-preactiv ated C ard: One T ouch Ac tiv ation If the “One T ouch Ac tiv ation” window appears , click Ye s to indicate that y ou’ d like to hav e the network autoprogr am your car d. Sprint C onnection Manager will d isplay “Updating User Pr ofile.
34 Section 2D: Setting Up Service (Windows) When you call Sprin t, Sprint Customer Ser vice will help you select your service plan and guide you thr ough the ac tiv ation process.
Section 2D: Setting Up Service (Windows) 35 7. W ait a f ew moments for the card to automatically reset. Depending on your configur ation, an IO T A session ma y automatically start . (See “Data Provisioning [IO T A]” on page 35.) Af ter Sprint sets up y our account on th e network, y our card should be c onfigured and ready f or use.
36 Section 2E: Setting Up Service (Mac) Section 2E Setting Up Service (Mac) In This Section ⽧ Activating and Using Sprint Service ⽧ Activating Y our Card This section walks y ou through setting up.
Section 2E: Setting Up Service (Mac) 37 Activa ting and Using Sprint Service Befor e using your card , you must hav e a Sprint wireless netw ork account set up .
38 Section 2E: Setting Up Service (Mac) Activa tion Assistant The Activ ation Assistant will guide y ou through the activa tion process if your car d is not preactiv ated.
Section 2E: Setting Up Service (Mac) 39 When you call Sprin t, Sprint Customer Ser vice will help you select your service plan and guide you thr ough the activa tion process.
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Using the C ard on a W indows C omputer Section 3.
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Section 3A: Your Card: The B asics (Windows) 43 Section 3A Y our Card: The Basics (Window s) In This Section ⽧ Sprint Connection Manager ⽧ Starting Sprint Connection Manager ⽧ Starting Sprint Co.
44 Section 3A: Your Card: The Basics (Windows) Sprint C onnec tion Manager Sprint C onnection Manager is an applicat ion that allow s you to manage and monitor the high-speed Sprint P ower V ision (1xEV -DO) and Sprint V ision (1X) connections using your W indows c omputer .
Section 3A: Your Card: The B asics (Windows) 45 Star ting Sprint C onnec tion Manager Automa tically T o set Sprint Connection Mana ger to star t automatically whenev er Windows starts: 䊳 Fr om the General option in the “S ettings” window (page 78), selec t Launch when Windows starts .
46 Section 3A: Your Card: The Basics (Windows) Mobile Broadband W indow The text and ic ons in the Mobile Broadband window indicate the c onnection state (page 50), and, when disconnected, wh ether the card is locked or unlocked (page 67).
Section 3A: Your Card: The B asics (Windows) 47 GPS R eceiver Wi ndow 1xEV -DO R ev . 0 tr ansmit / receive ic on: a data c onnection is ac tive. The up arrow is anima ted (for e xample: ) when data is being transmitted to the network. The down arrow is anima ted (for ex ample: ) when da ta is being receiv ed from the network.
48 Section 3A: Your Card: The Basics (Windows) The text and ic ons in the GPS Receiv er window indicate the f ollowing (described in the table that f ollows ): 䢇 GPS sta tus 䢇 GPS /Privacy sta tus.
Section 3A: Your Card: The B asics (Windows) 49 C ommon items Sprint C onnection Manager may display , depending on the settings of your card, the following buttons and te xt: 䢇 Menu or the button — Displays the Sprint C onnec tion Manager menu (page 73).
50 Section 3A: Your Card: The Basics (Windows) 䢇 GO ( GPS Receiv er window) — Star ts the NMEA output (page 100). 䢇 Stop ( GPS R eceiver window) — Ends the NME A output .
Section 3A: Your Card: The B asics (Windows) 51 Searching f or serv ice... Sprint C onnection Manager is determining whether 1X or 1xEV -DO service is av ailable. If this message persists, see page 104. Disconnected Sprint C onnection Manager is ready to make a connection to the network or to use Sprint L ocation Services.
52 Section 3A: Your Card: The Basics (Windows) T o end the connection, click Stop . Co n n ec t e d to N D I S This message applies only if Enable Network Adapter (NDIS) (page 81) has been selected. For a description, see “ Connected” (page 51). Device lock ed The card is lock ed, so that others cannot use the card and your acc ount .
Section 3A: Your Card: The B asics (Windows) 53 GPS Sta tus (GPS Receiv er Window) The GPS Receiv er window displays the GPS sta tus: 䢇 OFF 䢇 V alida ting 䢇 Searching 䢇 Acquired OFF GPS is not a v ailable or is turned off . T o use GPS: 1. Ensure the car d is turned on and the GPS Receiver window is displa yed.
54 Section 3A: Your Card: The Basics (Windows) S ystem T r ay C onnec tion States Sprint C onnection Manager has an associa ted icon ( ) that appears in the system tra y . The icon reflects the connection state. Clicking the system tra y icon toggle s between displaying and minimizing Sprint C onnection Manager.
Section 3A: Your Card: The B asics (Windows) 55 Determining the T ype of C ov er age The T oolTip o ver the signal str ength ind icator ( ) indicates the type of co ver age you ha ve (f or example, 1X.
56 Section 3A: Your Card: The Basics (Windows) If you ha ve not made a da ta connection wi thin the last 30 days , ensure you ha ve a data subscription, and click C onnect Now in the window that is displa yed.
Section 3A: Your Card: The B asics (Windows) 57 3. Fr om the “Sprint Nextel L ocation & Sear ch ” window , enter or select the type of item you w ant to find. If y ou’ve pr eviously entered sear ch items, a dr op- down list displays the last fiv e it ems you’v e entere d.
58 Section 3A: Your Card: The Basics (Windows) When the card is powered of f , the menu option switches to Pow er On Modem , the Mobile Broadband window displa ys the message “Device powered off ,” and the GPS R eceiver window displays “ OFF . ” T o power the card on: 䊳 Select MEN U > Power On Modem .
Section 3A: Your Card: The B asics (Windows) 59 Mobile Broadband W indow C ompac t view: Expanded view: When expanded, the Mobile Broadband window also displa ys the amount of data transf erred during the current c onnection, and (only when disconnected) the lock state of the card (locked or unlocked ).
60 Section 3A: Your Card: The Basics (Windows) GPS R eceiver Window C ompac t view: E xpanded view: When expanded, the GPS R eceiver window displays loca tion informa tion (described in the table on pag e 48.
Section 3A: Your Card: The B asics (Windows) 61 Minimizing Sprint C onnection Manager T o sav e space on your screen f or other programs , you can minimize Sprint C onnection Manager: 䊳 Click (in the upper right c orner of Sprint Connection Manager).
62 Section 3A: Your Card: The Basics (Windows) Sprint C onnection Manager closes, an d the Sprint C onnection Manager icons disappear from the system tr ay . Launching a Sprint P ower V ision or Sprint V ision C onnec tion To launch a connection: 䊳 Click the GO button in the Mobile Broadband window.
Section 3A: Your Card: The B asics (Windows) 63 The connection is “ ac tiv e” when data tr ansmission is occurring . If data transmission stops f or a period of time (determined by the netw ork), the connection bec omes “dormant . ” When y ou resume data tr af fic, the connection becomes active.
64 Section 3A: Your Card: The Basics (Windows) Fr om the warning message window , y ou can: 䢇 T urn of f the warning message f or th is data session only (“Do not ask again during this data session. ”). 䢇 Con tinue with the data connection (“R oam”) , in which case you may be subject to roaming r ates.
Section 3A: Your Card: The B asics (Windows) 65 The changes are applied the ne xt time you launch a c onnec tion. Viewing the Amoun t of Data T ransf erred T o view the number of by tes sent an d received during the curr ent connection: 䊳 If the Mobile Broadband window is not e xpanded, click the button.
66 Section 3A: Your Card: The Basics (Windows) Ending a C onnection To end a connection: 䊳 In the Mobile Broadband window, click Stop . This ends your da ta connection, and a lso your GP S connection, if it is open.
Section 3A: Your Card: The B asics (Windows) 67 Displa ying Y our Phone Number Y ou can view your phone number in th e “Device Inf o & Diagnostics” window ( Menu > Device Inf o & Diagnostics ). Security When it is disconnected, y ou can lock your card so that others cannot use it to access your acc ount.
68 Section 3A: Your Card: The Basics (Windows) When the Card Is L ocked When the card is lock ed, you can: 䢇 Unlock the card (page 69). 䢇 P ower off the card (page 57). When the card is lock ed, you cannot: 䢇 Make da ta connections (the GO button is unav ailable).
Section 3A: Your Card: The B asics (Windows) 69 4. In the “Enter User Lock C ode” wind ow , enter the lock c ode, and selec t Rel o ck modem when progr am exits . 5. Click OK . Unlocking the Car d When the card is lock ed, the Mobile Broadband window displays “Device lock ed,” and the lock icon is .
70 Section 3A: Your Card: The Basics (Windows) Changing the Lock C ode T o change the lock code: 1. In the Sprint Mobile Br oadband “S ettings” window (page 80), click User Lock Change . The “Change User L ock Code” window is displa yed: 2. Enter the curr ent lock code.
Section 3A: Your Card: The B asics (Windows) 71 Uninstalling the Sprint C onnection Manager Sof twar e T o remov e the Sprint C onnection Manager softw are from y our computer , use the Add/R emove Pr ograms utility built into your W indows opera ting system.
72 Section 3B: Menu Options (Windows) Section 3B Menu Options (Window s) In This Section ⽧ Sprint Connection Manager Menu ⽧ S ystem T ra y Menu This chapter describes each menu option you ma y encoun ter while using your card and the Sprint C onnec tion Manager softw are on y our Window s computer .
Section 3B: Menu Opti ons (Windows) 73 Sprint C onnec tion Manager Menu Clicking Menu or the button, loca ted in the upper left c orner of Sprint C onnect ion Manager, displa ys the Sprint Connection Manager menu.
74 Section 3B: Menu Options (Windows) Alert Log View a r ecord of all alerts (for e xample, connection errors ) that ha ve been r eceived w hile establishing and maintaining connections.
Section 3B: Menu Opti ons (Windows) 75 Sy s t e m T r ay M e n u When you right - click the system tra y icon ( ), a shor tcut menu is displa yed: The following table describes the menu options: Menu .
76 Section 3C: Changing Sprint Connection Manager Settings (Windows) Section 3C Changing Sprint C onnec tion Manager Settings (Window s ) In This Section ⽧ Settings Window ⽧ General Settings ⽧ Sprint Mobile Broadband Settings ⽧ Sprint Loca tion Services Settings This chapter describes you can change to customize Sprint C onnection Manager.
Section 3C: Changing Sprint Connection Manager Settings (Windows) 77 Settings Window Fr om the “Settings” window , you can specify the settings for Sprin t Connection Manager.
78 Section 3C: Changing Sprint Connection Manager Settings (Windows) Gener al Settings From the Gener al option in the “Settings” window , you can sp ecify settings tha t af fect the general beha v ior of Sprint C onnec tion Manager.
Section 3C: Changing Sprint Connection Manager Settings (Windows) 79 The following table describes the options: Menu Item Description Play so und e ffe c t s Play a clicking sound when e ver an action is made in Sprint C onnection Manager.
80 Section 3C: Changing Sprint Connection Manager Settings (Windows) Sprint Mobile Broadband Settings From the Sprin t Mobile Broadband opt ion in the “Settings” window , y ou can change the beha vior of your Sprint P ower Vision or Sprin t Vision c onnection.
Section 3C: Changing Sprint Connection Manager Settings (Windows) 81 The following table describes the options: Menu Item Description Alwa ys sh ow We l c o m e Screens Display a welc ome screen upon a successful c onnection to the network.
82 Section 3C: Changing Sprint Connection Manager Settings (Windows) Roa m Mode: Sprint Disable roaming when y ou are not in the network c over age area. Y ou will be able to c onnect only when you ar e in the network co ver age area. Roam Mode: Automatic Allow roaming when y ou are not in the network cov erage are a.
Section 3C: Changing Sprint Connection Manager Settings (Windows) 83 Sprint Loca tion Ser vices Settings From the Sprin t Location Services option in the “Settings” window , y ou can change the behavior of Sprin t Location Services. (F or more inf ormation on Sprin t Location Services, see page 55.
84 Section 3C: Changing Sprint Connection Manager Settings (Windows) The following table describes the options: Menu Item Description Enable Location Services T urn on support (by your car d ) for Sprin t Location Services. Note: T o use Sprint L ocation Services, your account must also be configur ed appropriately .
Section 3C: Changing Sprint Connection Manager Settings (Windows) 85 Do not show Priv acy Consen t for 'Loca tion & Search Services' Pre vent a “Priv acy Consen t Agr eement” window from appearing ev ery time you use the Location & Search Services menu.
86 Section 3D: Tools (Windows) Section 3D To o l s ( W i n d o w s ) In This Section ⽧ Viewing the C onnection Histor y ⽧ Viewing Alerts ⽧ Running Diagnostics ⽧ Updating the Sof twar e ⽧ Abo.
Section 3D: Tools (Windows) 87 Vi ewing the Connection History C onnec tion History displa ys a recor d of connections established using your car d. Y ou can sor t recor ds by connection name to easily distinguish between personal and business usage. Fr om this window you can also access the “Settings” window (page 77) ( File > Settings ).
88 Section 3D: Tools (Windows) T o copy one or more e ntries: 1. Select the entries. ( Click a single entry , or hold down CT RL or SH I FT and click to select multiple entries; to select all entries, select Edit > Select All .) 2. Select Ed it > Copy .
Section 3D: Tools (Windows) 89 T o export the entries to a text file: 1. Select File > Export . 2. Specify a file name and path. 3. Click Sav e . T o copy one or more e ntries: 1. Select the entries. (Click a single en try , or hold down CTRL or SH IFT and click to select multiple entries; to select all entries , selec t Edit > Select All .
90 Section 3D: Tools (Windows) The tests automatically star t when the window opens. Fr om the “Device Inf o & Diagnostics” w indow , you can view system informa tion (page 91) and sav e the system informa t ion to an R TF (Rich T ext F ormat) file.
Section 3D: Tools (Windows) 91 Displaying S ystem Informa tion The “S ystem Information ” window displays: 䢇 Sy stem Par ameters: Information about y our comput er hardw are and sof twar e. 䢇 Installed Files : F iles related to Sprin t Connection Manager.
92 Section 3D: Tools (Windows) About Sprint Mobile Broadband The “ About Sprin t Mobile Broadband” window displa ys information about the Sprint C onnection Manager softwar e. T o display this window: 䊳 In Sprint C onnection Manager, click Menu and then select About Sprint Mobile Broadband .
Section 3E: Frequently Asked Questions (Windows) 93 Section 3E Fr equently Ask ed Questions (Windo ws ) In This Section ⽧ Questions about My Acc ount ⽧ Questions about Sprint C onnection Manager .
94 Section 3E: Frequently Asked Questions (Windows) Questions about My Ac count If the c onnec tion is “alw a ys on,” am I alwa ys being billed? No . The connection to the network goes dormant af ter a period of inactivity , but the connection can be re-established f aster than having to reconnect.
Section 3E: Frequently Asked Questions (Windows) 95 What is GP S? GPS stands f or Global P ositioning System , which is a system that uses a series of 24 geosynchronous sa tellites to provide loca tion data. GPS sa tellites transmit signals to eq uipmen t on the ground.
96 Section 3E: Frequently Asked Questions (Windows) Where can I use GP S? GPS w orks where ver there is both Sprin t CDMA network access and GPS access. What is GPS User Plane? GPS User Plane is the ability to e xecute GPS re quests at the subscriber lev el on the card.
Section 3E: Frequently Asked Questions (Windows) 97 Can I use Sprin t Location Services if I hav e enabled N DIS? Y es. Sprint Location Services/ GPS services are supported, whether or not y ou have selected Enable Network Adapter (NDIS) . Do I need a GPS subscription to use GP S? F or GPS Basic, you do not need a GPS subscription.
98 Section 3E: Frequently Asked Questions (Windows) What GP S mode options are suppor ted? GPS on a Sprin t data card work s like any other GP S device. Sprint pro vides two types of GPS mode: GPS Basic, and GP S Premium. F or more inf ormation, see “What is GP S Basic?” and “What is GP S Premium?” on page 98.
Section 3E: Frequently Asked Questions (Windows) 99 What is a GP S application? A GPS applica tion is an application that use s NMEA data to get r egular location coor dinate updates and v alues typically display ed in an application. (F or more informa tion on NMEA, see “W hat is NMEA?” [below].
100 Section 3E: Frequently Asked Questions (Windows) How do I star t and stop NMEA? T o star t NMEA output: 1. Click the GO button in the GPS Receiv er window (page 47). 2. R ead and accept the Privacy C onsent A greement. T o stop NMEA output, you ha ve sev e r al options: 䢇 In the GPS Re ceiver window, click Stop .
Section 3E: Frequently Asked Questions (Windows) 101 How can I optimize my settings to achie ve the f astest speeds and conserv e data when accessing m y corpor ate network? Ensure A uto Start GPS on connect (page 84) is not enabled.
102 Section 3F: Troubleshooting Tips (Windows) Section 3F T roubleshooting T ips (Windo ws ) In This Section ⽧ Problems , Causes, and Solutions ⽧ GO Button Is Unav ailable ⽧ Searching for Servic.
Section 3F: Troubleshooting Tips (Windows) 103 Problems , C auses, and Solutions When properly installed, the Sprin t Mob ile Broadband card is a highly r eliable product .
104 Section 3F: Troubleshooting Tips (Windows) GO Button Is Unav ailable Ensure the car d is properly inserted, not locked (pag e 68), and not powered of f (page 52). If the Mobile Broadband window displa ys “Searching f or ser vice” for a long period of time (for e xample, sev eral minutes ), see “Searching f or Ser vice” below .
Section 3F: Troubleshooting Tips (Windows) 105 Cannot C onnec t to the Netw ork If you’ re having problems connecting , or there’ s no Sprint Power V ision (1x -EVDO ) co ver age in your ar ea, set Network Mode to 1X Only and try to establish a connection.
106 Section 3F: Troubleshooting Tips (Windows) 2. If you will be using NME A, selec t Display GPS R eceiver . (F or more inf ormation on NMEA, see “Wha t is NMEA?” on page 99.) 3. Ensure tha t Network Mode (in the Sprint Mobile Broadband “Settings” window) is set to Automatic or 1X Only .
Section 3F: Troubleshooting Tips (Windows) 107 This message may indica te that y our syste m does not suppor t 128-bit encryption for high-security access to da ta pro visioning . Y ou will not be able to c omplete the activa tion of data services until y ou up grade y our system’ s security .
108.
Using the C ard on a Mac Section 4.
Section 4A: Your Card: Th e Basics (Ma c) 110 Section 4A Y our Card: The Basics (Mac) In This Section ⽧ Starting W atcher Lite ⽧ W atcher Lite Window ⽧ C onnec tion States ⽧ Determining the T .
Section 4A: Your Card: Th e Basics (Mac) 111 W atcher Lite W atcher Lite is an application tha t a llows y ou to manage and monitor the high-speed Sprint P ower Vision (1xE V -DO ) and Sprin t Vision (1X) c onnections on your Mac c omputer .
112 Section 4A: Your Card: The Basics (Mac) Connection States The “W atcher Lite” window can display v arious connection and inter action states, including: 䢇 No device detected 䢇 Not activ at.
Section 4A: Your Card: Th e Basics (Mac) 113 Not activa ted T o use your card, y ou must activa te it . Use the Ac tiv ation Assistant (page 38). Updating User Pr ofile W atcher Lite is performing accoun t setup for y ou by making a connection to the CDMA network and using a secure In te rnet connection to download account par ameters to your card.
114 Section 4A: Your Card: The Basics (Mac) Co n n ec t i n g W atcher Lite is establishing a c onnec tion to the network. Co n n ec t e d The connection is established.
Section 4A: Your Card: Th e Basics (Mac) 115 Determining the T ype of C ov er age An icon in W a tcher Lite ( ) indicates th e type of co ver age you ha ve (f or example, 1X [synon ym of 1xR TT] or 1xEV -DO).
116 Section 4A: Your Card: The Basics (Mac) Exiting W atcher Lite T o exit W atcher Lite: 䊳 Click the button in the upper left corner of the “W atcher Lite” window . Launching a Sprint P ower V ision or Sprint V ision C onnec tion T o launch a connection: 䊳 Click the Con n ec t button in the “W atcher Lite” window .
Section 4A: Your Card: Th e Basics (Mac) 117 Viewing the Amoun t of Data T ransf erred Once you’ re c onnected to the network , W atcher Lite shows the amoun t of data receiv ed (Rx) and transmitted (T x). Once you end the c onnection, all numbers reset to z ero .
118 Section 4A: Your Card: The Basics (Mac) Displaying Y our Phone Number and ESN Y ou can view your phone number (“Direct ory Number”) and ESN in the “ About Sprint Dev ice” window . T o display the “ About Sprint Device” window: 䊳 Fro m th e Ext ras item on the Sierr a Wir e less W atcher menu, select About Sprint Device .
Section 4A: Your Card: Th e Basics (Mac) 119 W arning R egarding the Lock Co de If you lock the car d and for g et the lock code, y ou will not be able to use the card until y ou receive assistance fr om Sprint . When the Card Is L ocked When the card is lock ed, you can: 䢇 Unlock the card (page 120).
120 Section 4A: Your Card: The Basics (Mac) Unlocking the Car d When the card is lock ed, W atcher L ite displays “Device is L ocked. ” T o unlock the card: 1. If the “Unlock Device” window is not displa yed: from the Ex tra s item on the Sierra W ireless W atcher menu, choose Unlock De vice .
Section 4A: Your Card: Th e Basics (Mac) 121 4. In the “W elcome to the Sierr a Wire less R emov e Installer” window , click Co nt i n ue . 5. In the “Select a Destination” window , choose the volume on to which you had installed the W atcher Lite softw are, and then click Con ti n u e .
122 Section 4A: Your Card: The Basics (Mac) 6. In the “Easy Install on ... ” window , click Upgr ade . 7. If the “ A uthenticate” window appe ars , enter y our Mac user name and password, and then click OK . 8. In the window with the message that y ou will have to r estar t your c omputer , click C ontinue Installation .
Section 4A: Your Card: Th e Basics (Mac) 123 9. Click Rest ar t ..
124 Section 4B: Menu Options (Mac) Section 4B Menu Options (Mac) In This Section ⽧ W atcher Lite Menu Options This chapter describes each menu option you ma y encoun ter while using your card and the W atcher L ite softw are on your Mac c omputer .
Section 4B: Menu Opti ons (Mac) 125 W atcher Lite Menu Options The following table describes the menu options a v ailable from the Ext ras item on the Sierra W ireless W atcher menu. Menu Item Description T urn Sprint Device Of f Power of f your card.
126 Section 4C: Frequently Asked Questions (Mac) Section 4C Fr equently Ask ed Questions (Mac) In This Section ⽧ Questions about My Acc ount ⽧ Questions about W atcher Lite ⽧ Questions about GPS.
Section 4C: Frequently Asked Questions (M ac) 127 Questions about My Ac count If the c onnec tion is “alw a ys on,” am I alwa ys being billed? No . The connection to the network goes dormant af ter a period of inactivity , but the connection can be re-established f aster than having to reconnect.
128 Section 4C: Frequently Asked Questions (Mac) Other Questions Once I connect to the network, how do I access m y corpor ate network thr ough a VPN? Once you c omplete a wireless c onnection, you may need to launch an e xtranet client pr ovided by your c ompany and supply the appr opriate user name and password to gain access.
Section 4D: Troubleshootin g Tips (Mac) 129 Section 4D Tr o u b l e s h o o t i n g T i p s ( M a c ) In This Section ⽧ Problems , Causes, and Solutions ⽧ Connect Button Is Una vailable ⽧ Search.
130 Section 4D: Troubleshooting Tips (Mac) Problems , C auses, and Solutions When properly installed, the Sprin t Mob ile Broadband card is a highly r eliable product . Most problems ar e cause d by one of these issues: 䢇 Network co ver age is not av ailable (b ecause y ou are outside the network, or because of an accoun t or network problem).
Section 4D: Troubleshootin g Tips (Mac) 131 Searching f or Service If W atcher Lite displays “Searching f or service” for a long period of time (for example, se ver al minutes), try one of the f ollowing: 䢇 T ry r eorienting your c omputer.
132.
T echnical Specifica tions and R egula tory Inf orma tion Section 5.
134.
Section 5A: Technical Specifications 135 Section 5A T echnical Specifications In This Section ⽧ LED Opera tion ⽧ Radio Fr equency and Electrical Specifications ⽧ Softw are Specifications ⽧ Env.
136 Section 5A: Technical Specifications LED Oper ation Y our card has two LED light bars near th e antenna end of the car d. The LED light bars opera te as follows: LED State of LED Indicates Of f The card has no power .
Section 5A: Technical Sp ecifications 137 Blue, blinking Sprint P ower Vision (1xE V -DO) c over age is detected. Ready to co nne c t to the network; to connect, click the GO button (Window s) or the Con n e c t button (Mac). Blue, not blinking The car d is connected to the Sprint Power V ision (1xEV -DO) network, and can send or receiv e data.
138 Section 5A: Technical Specifications Radio F requency and Electrical Specifications Appro vals C ompliant with: IS-2000 R elease 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDM A 1xEV -DO), IS-866, IS-878, IS-890, CDMA Dev elopment Group FC C (I D: N7NAC597E) Industry Canada (ID: 2417C-AC597E) Vo l t a g e +3.
Section 5A: Technical Sp ecifications 139 Sof tw are Specifications CDMA specification IS-2000 R elease 0 Data service IS-707A SMS (IS-637) Not supported FA X Not supported IO T A Supported O T ASP (I.
140 Section 5A: Technical Specifications Environmental Specifica tions Mechanical Specifications Opera ting tempera ture -30 to +60°C ( ambient, outside PCMCIA enclosure) Stor age tempera ture -20 to.
Section 5B: Regulatory Information 141 Section 5B Re g ul at o r y In fo r m at io n In This Section ⽧ Regula tory Notices ⽧ Pat e nt s ⽧ T rademarks ⽧ Copyrigh t ⽧ Limitation of Liability .
142 Section 5B: Regulatory Information Regula tory Notices The design of the AirCar d 597E Expr e ssCard c omplies with U.S . Feder al C ommunications C ommission (FCC ) and Ind ustry Canada (IC) guid.
Section 5B: Regulatory Information 143 If this equipment does cause harmful interfer ence to radio or tele vision reception, which can be determined by turning th e equipment of f and on, the user is .
144 Section 5B: Regulatory Information F ederal Acquisitions R egulations (DF ARs ) Sec tion 252.227-7013 for Department of Defe nse contr acts, and as set f or th in F ederal Acquisitions R egulations (F ARs ) Section 52.227-19 for civilian agency co ntra cts or any successor r egulations.
Section 5B: Regulatory Information 145 Pat e n t s This product may c ontain technology develop ed by or f or Sierr a Wireless Inc. This product includes technology licensed from QU AL CO MM ® 3G. This product is manuf actured or sold by Sier ra W ireless Inc.
146 Section 5B: Regulatory Information Limitation of Liability The informa tion in this manual is subject to change without notice and does not represen t a commitment on the part of Si erra W ireless.
Saf ety Inf orma tion and T erms & C onditions Section 6.
148.
Section 6A: Safety an d Notices 149 Section 6A Saf ety and Notices In This Section ⽧ Impor tant Notice ⽧ Safety and Hazards This section describes impor tant guid elines regar ding your Sprint Mobile Broadband car d.
150 Section 6A: Safety and Notices Impor tant Notice Because of the natur e of wireless c ommunications , transmission and r eception of data can nev er be guaran teed.
Section 6B: Warranty and Term s and Conditions 151 Sectio n 6B W arran ty and T erms and C onditions In This Section ⽧ W arran ty ⽧ Subscriber Agreement/Gener al T e rm s and C onditions of Servic.
152 Section 6B: Warranty an d Terms and Conditions W a rr anty T o v iew the Sierra Wireless w arran ty f or your AirC ard 597E ExpressC ard: 䊳 In Window s Vista or W indows XP , select Start > All Progr ams > Sprint > Sierra W ireless Device W arranty .
Section 6B: Warranty and Term s and Conditions 153 Services Co ver ed By These T s&Cs & Additional T erms These T s&Cs apply to our standard wire less Services and any other Service we of fer y ou that ref e rences these T s&Cs. Di f feren t terms will app ly to most business accoun ts.
154 Section 6B: Warranty an d Terms and Conditions F ee may v ary based on the Services you sele ct and will be d isclosed to you during the sales transaction. C arefully review any T erm Commit ment and Early T ermination Fee r equirements prior to selecting Services.
Section 6B: Warranty and Term s and Conditions 155 insolven t or bankrupt; (i) modifying a Device from its manuf acturer specifications; or ( j) if we belie ve the action protects our inter ests, an y customer’ s interests or our network.
156 Section 6B: Warranty an d Terms and Conditions charges is due. W e reserve the right to determine which char ges coun t towards an ASL. If you ha ve an ASL, we ma y suspen d your Services without prior notice if your accoun t balance reaches the ASL, ev en if your accoun t is not past due.
Section 6B: Warranty and Term s and Conditions 157 proprietary , ownership or other rights to any phone number , iden tification number , e-mail address or ot her identifier we assign to you, y our Device or your accoun t . W e’ll notify you if we de cide to change or r eassign them.
158 Section 6B: Warranty an d Terms and Conditions About Data Services & C ontent Our data Services and y our Device may a llow y ou to access the internet, text, pictures, video , games, gr aphics , music, email, sound and other materials (“Data C ontent”) or send Data C ontent elsewher e.
Section 6B: Warranty and Term s and Conditions 159 numbers, handset upgr ades, etc.). Y ou w ill be pr ovided notice of these types of fe es before we c omplete the requested tr ansac tion.
160 Section 6B: Warranty an d Terms and Conditions session”). R ounding occurs at the end of each data session, and sometimes during a data session. Depending on y o ur data Services, usage ma y be charged against an allowance or on a fix ed price per KB .
Section 6B: Warranty and Term s and Conditions 161 for an y reason by a financial institution. Acceptance of pa yments (even if mark ed “paid in full”) does not waiv e our right to collect all amounts tha t you owe us.
162 Section 6B: Warranty an d Terms and Conditions Protecting Our Network & Services W e can tak e any action to: (1) protect our network, our rights and inter ests, or the rights of others; or (2) optimiz e or im prov e the over all use of our network and Services.
Section 6B: Warranty and Term s and Conditions 163 911 Or Other Emergency C alls Public Saf ety Officials advise tha t whe n making 911 or other emergency calls, y ou should alwa ys be prepar ed to provide y our location inf ormation. Unlik e traditional wireline phones , depending on a number of factors (e.
164 Section 6B: Warranty an d Terms and Conditions health-related claims r elating to our Services; (d) Data C ontent or inf ormation accessed while using our Services; (e) an interruption or failur e.
Section 6B: Warranty and Term s and Conditions 165 DISPUT E RESOLU TION W e Agree T o First C ontact Each Other With Any Disputes W e each agree to first c ontact each other wi th any disputes and provide a written description of the problem, all r elevan t documents/informa tion and the proposed resolution.
166 Section 6B: Warranty an d Terms and Conditions (5) Unless we each agree otherwise, the Arb itr ation will be c onducted by a single neutral arbitr ator and will tak e place in th e county of y our last billing address. The fe deral or state law tha t applies to the Agr eement will also apply during the arbitra tion.
Section 6B: Warranty and Term s and Conditions 167 No Class Actions T O TH E EXTE NT A LLOWED BY L A W , WE EA CH W AIVE ANY RIGHT T O PURSU E DISPUTES ON A CLASSWIDE BASIS; THA T IS , T O EITH ER JOI.
168 Section 6B: Warranty an d Terms and Conditions make up the en tire agr eement between us and replaces all prior written or spok en agreemen ts – you can ’t rely on any c ontr a dic tory documents or sta tements by sales or service represen tatives.
Glossary and Inde x Section 7.
170 170.
Glossary 171 Glossary 1X One T imes Radio T r ansmission T echnology (the “ one times” ref ers to the frequency spectrum). Also known as Sprint V ision. Su ppor ts Internet c onnect ions with data ra tes up to 153 kbps. Actual speed de pends on the network conditions.
172 Glossary dormant The network switches the data c onnec tion in to dorman t mode if there is no tr affic on the connection f or some time. When you r esume data traf fic, the high-speed data c onnec tion becomes activ e. The data c onnection may also go dormant while a GPS fix is being acquir ed.
Glossary 173 kbps kilobits per second —Actually 1000, not 1024, as use d in computer memory siz e measuremen ts of kiloby tes. LAN Local Ar ea Network LED Light Emitting Diode —A semic onduc tor diode that em its visible or infrar ed light .
174 Glossary Sprint Co nnec tion Manager Softw are tha t allows you to manag e th e Sprint Mobile Broadband car d’ s actions and monitor your c onnections on a Windows c omputer . Sprint Mobile Broadband High-speed wireless services optimized f or data.
Glossary 175 TRU -I ns ta ll A Sierra W ireless f eatur e that installs th e necessary softw are and driv ers the first time you insert the card in to your Wind ow s or Mac computer .
176 Index Index Symbols $GPGGA, 99 $GPGSA, 99 $GPGSV, 99 $GPRMC, 99 Numerics 1-888-715-4588 (Sprint Customer Service), 14 1-888-788-4727 (Sprint Customer Service), 14 1X Only (Network Mode) (Windows),.
Index 177 approvals, 138 arbitration of disputes, 165 ASL (Account Spending Limits), 155 assistance online Help (Windows only), 66 Sprint Customer Service, 14 Sprint Web site, 14 authentication, 139 A.
178 Index Network Mode, 81 states (GPS Receiver window), 53 states (Mobile Broadband window), 50 states (system tray), 54 warning when roaming, 63 Connection History (Windows), 87 Connection Manager Mac. See Watcher Lite. Windows. See Sprint Connection Manager.
Index 179 electrical specifications, 138 electromagnetic emissions warning Canada, 143 USA (FCC), 142 electronic serial number (ESN) Mac, 118 Windows, 34 elevation information (Windows onl y), 85 EMI .
180 Index definition, 95 disclaimer, 162 enable/disable, 84, 96 GPS Basic, 98 GPS Premium, 98 GPS Receiver window, 47 icon in system tray, 54 limitations, 97 Privacy, 96 subscription, 97 Test GPS, 85 .
Index 181 IOTA (Internet Over The Air) (Windows) description, 35 "IOTA Provisioning" window, 35 One Touch Activation (IOTA 2. 4), 5, 33 "Unable to prepare data services" message, 1.
182 Index Location & Search Services, 55 Menu button, 49 Settings, 77 Software Updates, 91 system tray menu, 75 Menu button (Windows only), 49 menu options (Mac), 125 menu options (Windows) Locati.
Index 183 planes hazards warnin g, 150 powering the card off in (Mac), 115 powering the card off in (Windows), 57 Play sound effects (Windows), 79 plus sign (+) in Sprint Connection Mana ger, 58 port .
184 Index satellites (Windows only) number of, 48, 85 status, 48 Search Services (Windows only). See Sprint Location Services. "Searching for service" message Mac, 131 Windows, 51, 104 secur.
Index 185 automatical ly connecting when ready, 81 cannot connect, 105 closing, 61 configur ing, 77 expanding Sprint Connection Manager, 58 frequently asked questions (FAQ), 93 GPS Receiver window, 47.
186 Index Sprint Location Services (Windows only), 55 Sprint Power Vision (1xEV-DO). See 1X, 1xEV-DO. Sprint products and services (Windows), 70 Sprint roaming (Windows), 82 Sprint Vision 1X or 1xEV-D.
Index 187 transmission speeds, 94, 127 transmit frequencies, 138 transmit/receive icon (Windows), 46, 47 transmitter power, 138 trilateration (Windows only), 97 troubleshooting (Mac) common causes of .
188 Index lock code, regarding (Windows), 68 roaming, display message (Windows), 63 warranties, disclaimer of, 163 Warranty and Terms and Conditions, 151 Watcher Lite overview, 111 amount of data tran.
An important point after buying a device Sprint Nextel 597E (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Sprint Nextel 597E yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Sprint Nextel 597E - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Sprint Nextel 597E you will learn all the available features of the product, as well as information on its operation. The information that you get Sprint Nextel 597E will certainly help you make a decision on the purchase.
If you already are a holder of Sprint Nextel 597E, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Sprint Nextel 597E.
However, one of the most important roles played by the user manual is to help in solving problems with Sprint Nextel 597E. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Sprint Nextel 597E along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
